American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Steven Sutherland Mesa, AZ

HVAC needed repair. As part of the repair I needed the refrigerant to be replaced. AMS only covers $10/lb, leaving me with a $1500 bill since the cost per pound is closer to $110/lb. The rest of the experience was relatively painless.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Isaac Pennock Scottsdale, AZ

Because they send contractors out that just point there fingers away from themselves, more often when you have renters so you just end up hiring someone else to do the work. This is one of 4 policies I have with them but over runaround just an the contractors can make their service fee and disappear

3 years ago

Reply from American Home Shield

Hi Isaac, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 19th, 2022

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Anonymous Centerton, AR

Cost structure is ridiculous! Pay for coverage and pay to request even if the services are small. Contractors don't always meet SLAs and no backups exist. Fixing confirmed AC issues results in contractors not supporting and an idk what's wrong answer.

3 years ago

Reply from American Home Shield

Hi, Please provide your AHS contract number or property address.

May. 19th, 2022

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Victor Castillo Hayward, CA

My first claim nothing they could do about the repair. Would have cost me an additional 800.00. 2nd repair been without a refrigerator for 2 weeks. No resolution. Not good for emergencies. Might as well save my money (50 a month) for any repairs

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 21st, 2022

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Glenn Schroeder Henderson, NV

While they are very friendly when you contact them, their inability to understand your unique situation is frustrating. The inability of not having one person assigned to your situation and being able to just work with that person directly is frustrating as well.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Kim Kettle Salinas, CA

When my water heater went out, it was going to take over a month to get some one out to fix/replace it. We could not wait that long and had to replace it ourselves. For small repairs, we've had qualified people come quickly and fix but we could have handled this ourselves for the same $$.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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MELISA MCKEE Alpharetta, GA

Because it took 4 service calls to repair refrigerator and its ice maker, and it is still not freezing ice properly. Also, we waited on a part for the microwave repair that was ordered on March 4, was due 4/22, but did not arrive. We were then told that the part would be delivered on 5/31. I told the rep that was unsatifctory, and he said someone from AHS would be in touch with me within 24 - 48 hours. I waited beyond 48 hours to check the status, and was told that there were no notes on my account. Then I was told that the microwave would not be replaced. I cancelled on April 27.

3 years ago

Reply from American Home Shield

Hi Melisa, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Vanessa Arreola Bakersfield, CA

I asked for someone to come look at a leak in my closet. They sent AC company. AC Company said I had to call plumber. Plumber came and said you have to call roofing company. I had to pay the $75 deductible even though there were zero services completed at my home. My first claim I got the runaround for nearly a year, then paid almost 500 out of pocket for a garage door opener repair. This company is highway robbery. The premiums continue to increase while services continue to be horrible.

3 years ago

Reply from American Home Shield

Hi Vanessa, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Christopher Alston Greensboro, NC

I rate them this way because I had a water heater to out, and a plumber was sent, but the communication was off as far as if the water heater would be covered or not. According to both the plumber and AHS I was supposed to receive communication from both. Also called a couple of days later and an AHS customer service rep was supposed to follow up with me, but never received a call back. So now I'm paying out of pocket for the heater

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 24th, 2022

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Lisa Vernon Colonial Beach, VA

It took them a WEEK to find a plumber to come look at my broken sump pump, then the plumber doesn't have an opening for 10 days! They don't return phone calls and when I talk to them, I can't understand them and they are overly salacious to me .DO YOUR JOB! It was a nightmare, I will be cancelling AHS and if I have structural or mold problems because of their own incompetence, my lawyer will be calling!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Roaemary lucas North Charleston, SC

My Experience with the technician that came to my home was excellent! My experience with your call center that set up my appointment was extremely lacking. That person sent me up for the wrong work order. So far I've gotten 3 different conflicting calls regarding payment. The last caller was nasty!! I'm confused about payment. I'm thing about changing to another home warranty company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Eduardo Ramos Apple Valley, CA

I have 2 water leaks in my house. If I do not use the kitchen faucet then there's no leak. My issue is an ongoing main water leak. Technician from contracted Plumbers Inc came out last week and as of today he has not submitted his findings to AHS. I have contacted both AHS and Plumbers Inc multiple times regarding this matter with no answers. In the meantime I still have a water leak from my main. I am disappointed in the way this claim is being handled on all levels.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Karla Woolstenhulme Mesquite, NV

Needed a part for my dishwasher, the Tech ordered it. Did not try to use the dishwasher until the next with a full load. The door will not close. I have no idea what the Tech did, but can not get any help getting someone out here to fix the problem that was fine until he done something to the door, which is bowing out at the bottom. I have been handwashing dishes for 2 weeks & will have to until Tech comes & puts the part in the soap dispenser in that was the problem he was sent out to fix, not screw up the door.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Linda Hadley San Antonio, FL

I've had good service providers and fairly quick service each time I've called American Home Shield. Results have been good.

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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r.r. Spotsylvania, VA

I've had different warranty companies, and by far, AHS provides the best service and the least issues for repair and replacement.

3 years ago

Reply from American Home Shield

Hi r.r. We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Judy Gould Bear, DE

They have the Best contractors, who respect my home. They are professional and fast. Always on time. I LOVE Mousley Plumbing.

3 years ago

Reply from American Home Shield

Hi Judy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Dan Maricopa, AZ

Fast, professional service. Tech showed up right on time, diagnosed issue with our disposal and installed a new one. Great job!

3 years ago

Reply from American Home Shield

Hi Dan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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James Jackson North Little Rock, AR

When there was a problem with the vendor that they choose to come out to fix my Prado they corrected what the vendor did not do

3 years ago

Reply from American Home Shield

Hi James, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Verified Customer

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Lois Lakewood, WA

Service was scheduled right away, repair was done within 24 hours. American home shield representative was personable, kind and professional!

3 years ago

Reply from American Home Shield

Hi Lois, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Paul Anderson Fort Worth, TX

Professional and knowledgeable representatives that come to service our items in need of repairs that are covered in the warranty.

3 years ago

Reply from American Home Shield

Hi Paul, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Emily Clavel Spokane, WA

I have only filed 1 claim and it was very easy. I had a response within 20 minutes and my issue was resolved tge next day.

3 years ago

Reply from American Home Shield

Hi Emily,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Sheryl Johns Fresno, CA

Tech shows up not knowing the reason for the appointment. Had the heating system serviced last fall. Tech in and out so fast I have no idea how thorough they were

3 years ago

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Ronnie Freeman Oklahoma City, OK

Typically they have provided adequeate service, but I have been waiting over a year and have escalated my issue more than 4 times. The problem is AHS makes it monumentally difficult to talk to anyone in the US that could correct the issue for me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Katharine Griswold Aiken, SC

We filed a claim for our cooktop in February. It is still not resolved. It is difficult to speak with anyone, and you are put on hold repeatedly. It is "impossible" to speak with anyone with authority.

3 years ago

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Tejal Ajmera Canton, MI

Coustomer service people doesn't understand what you want or need. It feel they just repeat same thing over and over again rather then understand what exactly customers are saying. Like they just read a script.

3 years ago

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Brackett Pittsburgh, PA

Some of the contractors are lazy. They just want money so they lie about what needs done. Or they will lie and say you didn't list it on the work order. How ever you can list multiple items.

3 years ago

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Juli Horn Rockwall, TX

they do send out technicians but wont just let the technicians fix properly. we usually have to call them out several time, and its not the service companies fault it is AHS.

3 years ago

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Monica Herring Bamberg, SC

From the time the request for service to the time someone actually contacts you to "schedule" a time is too long especially if there is an urgency to your request, such as major leaks or fires.

3 years ago

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Shirley Battenfield LA Porte, TX

I had Sevice for my Garage door opener on Good Friday the man said he needed a paddleboard and I would have it fixed next week it has been two weeks and I had to call him and ask him why it's not fixed yet

3 years ago

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Frank Reyes Slidell, LA

Couldn't find a plumber after hrs even I had sewerage flowing in both tubs and toilets not flushing. Had to hire a 24/7 emergency co which cost me $175 out of pocket. Still waiting fir refund if $75 service fee.

3 years ago

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Bruce A Ungari El Dorado Hills, CA

Microwave was repaired quickly but it stopped working again an hour later. I immediately reported this to AHS and the contractor but now its been several weeks and it's still not fixed.

3 years ago

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Kelly Caseltine Moores Hill, IN

They need a new delivery company. I was called on April 12th that my washwr would be here on the 13th. They never called to say they weren't coming. My husband called them the next day and they said.they would be here on April 27th again they didn't show or call. Made sevwr calls to USP and never got a return call. Then May 4 they just showed up with it.

3 years ago

Reply from American Home Shield

Hi Kelly, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

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Yasmin Reyes Baltimore, MD

Was on hold for 15 min and the rep pretended to no lt be able to hear me to just hang up the call . I have been with out my refrigerator working waiting for this appointment and her reply was we can make another one for a later date . The charge the service call fee even before the service is done. This company is the worst don't waste your time . Im going to cancel asap! I would not recommend this company to no one stay away

3 years ago

Reply from American Home Shield

Hi Yasmin,
Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 17th, 2022

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john norcross Spring, TX

I paid my a/c guy to diagnose what was wrong and he told me I needed to get a new coil system that cost about $2,800.00. I put an order in to AHS for their a/c guy to come to replace it and paid them $75 for the service call. He said the coils were fine but replaced a valve and told me I needed to refill it with coolant and that it would cost ME another $900! I called my a/c guy back to double check and it was a leak in the coils like he originally said so if I had paid your guy $900, the coolant would have just leaked out again.

3 years ago

Reply from American Home Shield

Hi John Norcross, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Marjorie Conway North Port, FL

We emailed them and within 3 hours someone came out. The next day they came out and replaced the motor on our pool pump.

3 years ago

Reply from American Home Shield

Thanks for sharing that we handled your request quickly.

May. 6th, 2022

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Michael DiMatteo Las Vegas, NV

Too many times I got stuck with the bill. Don't cover modifications. You also keep increasing my bill. I started out at $34.99 a month a few years ago. Now you raised my bill again this year another $5 to $55.99 a month.

3 years ago

Reply from American Home Shield

Thanks for sharing our experience with us.

May. 6th, 2022

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E Garcia Las Vegas, NV

Took 3 weeks to replace dishwaher! Three companies involved, one to deliver, one to remove and dispose old washer, one to install new washer! When old washer removed, water lines left disconnected from Thursday to Monday! THREE DAYS NO WATER IN KITCHEN AND SINK FULL OF DIRTY DISHES!!! UNACCEPTABLE! Not to mention, I literally placed TWENTY phone calls in 4 days trying to resolve diswasher issue!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Dave Pirt Edmond, OK

My AHS policy paid for a new dryer, after we learned that parts to fix the old one were no linger available. This saved me over $500.

3 years ago

Reply from American Home Shield

Hi Dave,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Justin Cable Las Vegas, NV

On multiple occasions, I've been able to have a repair done easily. I use the web site, report my problem and have a repair scheduled quickly.

3 years ago

Reply from American Home Shield

Hi Justin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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lynn holland Riverside, CA

Because I pay the warranty insurance every year and I was never told because I would've done it that there are sections in the contract for modifications of the air conditioner. Now you refused to pay for everything and I don't have $2475 I'm just more than dissatisfied I can't even tell you. To not disclose that when somebody is renewing their policy since that is such a major issue that's a lot of money. Not only do I not have it I have a daughter that's ill and has just had surgery how in the world am I going to do this

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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Barbara Butler Dallas, TX

The representative was very helpful & understanding. I normally have a hard time with the service but this time was so much better.

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Lori Ables Red Bluff, CA

Was very easy to communicate with. They responded fast to my request for service. Let me know what was going to happen and when it would.

3 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Amanda Thornton Houston, TX

Best company i have used ever they are affordable convenient and very easy to use beat choice i have made in home buying

3 years ago

Reply from American Home Shield

Hi Amanda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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wendy luo Cupertino, CA

Technician is very responsible and professional. He came 3 times from looking at the problem to fix them finally. I will recommend this warranty to my friends

3 years ago

Reply from American Home Shield

Hi Wendy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Steve Lake Havasu City, AZ

Call desk was prompt and set me up immediately with local support for A/C. the tech that came out to my house was exceptionally good.

3 years ago

Reply from American Home Shield

Hi Steve, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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None

I am able to get thru to Customer Service easily and the recommended contractor has followed through quickly and responsibly.

3 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Jeannie Hicks Fort Myers, FL

I was told when I signed up for the ahs that if an item could not be repaired, it would be replaced with a comparable item. They do not do that. If they replace it, it is replaced with a builder grade item.

3 years ago

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Verified Customer

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mona Santa Cruz, CA

Because for the first time that I needed your service, I had to call 5-6 times and connected to off shore with empty promises and waited for more than six weeks to get job done which was very stressful and time consuming because of poor customer services

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Mitchell J. Hait Satellite Beach, FL

They have been really good on appliance repairs. Their AC repairs have a few limitations - such as freon charge that makes this a 4 star and not a 5 star review.

3 years ago

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Howard Steed Hot Springs National Park, AR

There is a lack of communication with the company and the customer. I have asked before for someone to call me to discuss an issue....nothing happened. I had a recent repair of a dishwasher that took the tech 4 trips before finally getting it right. The time from requesting service to actually having someone show up is far too long.

3 years ago

Reply from American Home Shield

Hi Howard, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 6th, 2022

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