American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Don Macleod Crowley, TX

Prompt and helpful. The technician was courteous and answered my questions. Helped me to know how to better take care of the appliance.

3 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Cher & Jason Champlain York, PA

Easy to file a claim, I like a company being instantly attached to a claim, unfortunately the companies are awful. 2 weeks and my furnace still is not fixed!

3 years ago

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Verified Customer

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Gerald Lang Davenport, IA

Once you get the appointment set up the service is fine. Getting someone on the phone that can actually help is near impossible. As long as I set things up online it is great.

3 years ago

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Verified Customer

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RICHARD HYMAN BRISBON Stafford, VA

AHS does an excellent job assigning job orders but the follow through to ensure the assign company provides the much service to the customer is sometimes missing.

3 years ago

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Verified Customer

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Karen Katy, TX

American Home Shield responded quickly to our telephone request for service, and they sent a very reliable tech to complete our job. Thank you!

3 years ago

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Jean Wagner Harker Heights, TX

I have been w/o a refrigerator since I bought the house - it will be close to a month before 'estimated' delivery IF it actually happens - I could get $$ and buy at Lowes - but no disposal

3 years ago

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Verified Customer

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Deborah Kohler San Andreas, CA

Long hold time to reach customer service. Work order canceled due to vendor no longer in business. Not contacted about status & using provider from last same work request only initiated after we followed up.

3 years ago

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Verified Customer

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Carmen Hawkins Henderson, NV

Prompt response to service requests. Repairs were quickly processed. Replacement appliance options was quickly offered.

3 years ago

Reply from American Home Shield

Hi Carmen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Gloria lee Lincoln, CA

When I lived in La quinta they were wonderful. Replaced my oven and also my air conditioner with quality products that equaled those that broke. Now I live in Lincoln and they replaced my Beaver garbage disposal with an inferior one (brand name unknown).

3 years ago

Reply from American Home Shield

I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Apr. 13th, 2022

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Verified Customer

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EloiseFinney Florissant, MO

I am satisfied with the service requests and the timely manner American Home Shield assigns a company to resolve your concerns.

3 years ago

Reply from American Home Shield

Hi Eloise, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Tricia Baughman Phoenix, AZ

They offer excellent coverage, normally provide you with professional, qualified companies to address whatever issue you're having.

3 years ago

Reply from American Home Shield

Hi Tricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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ARTHUR APPLEGATE Springfield, OH

My toilet was not filling and had a leak. Instead of AHS have the plumber replace the toilet, they had them out here 6 (yes6) times to try and fix an unfixable issue with it. First of all this was written back in February not 6 days ago as it Says. As far a resolving the issue: ASH can refund my $100.00 deductible and compensate me another $700.00 - $1000.00 for my stress, mental anguish & having to sit around and wait for people to come out 2 to 3 days after I called problem in!!! By the way: I no longer have AHS for my home service company!!! Arthur Applegate

3 years ago Edited January 10, 2024

Reply from American Home Shield

HI Arthur,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Steve Defterios Aubrey, TX

Sometimes when you pay the deductible and then they say "oh, there are additional charges" you feel as if you are getting ripped off. I had to pay $1,200 + my deductible for our A/C coil to be replaced.

3 years ago

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Verified Customer

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Nick Grand Blanc, MI

Speed - first company referred to didn't have availability for a week, second was close by and was able to come out same day

3 years ago

Reply from American Home Shield

Hi Nick. Thank you for taking time to let us know the second vendor was able to go out the same day. We are happy to know the issue was resolved to your satisfaction. We look forward to providing you with great service in the future.

Mar. 9th, 2022

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Verified Customer

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Kristi Fenton, MO

Fast and friendly. Repairs items that can be, replaces items that can't. Clear and concise on what is covered and what will be out of pocket.

3 years ago

Reply from American Home Shield

Hi Kristi. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 9th, 2022

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Verified Customer

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Anju Satija Gaylor San Antonio, TX

Once the diagnosis was submitted by the technician, American Home Shield was pretty quick to supply the technician with a replacement water heater.

3 years ago

Reply from American Home Shield

Hi Anju, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Stacy Viktora Land O Lakes, FL

I ve had AHS for about six months. My first call was for a built in microwave not working. I was charged the service fee and a repair company FaceTimed to diagnose the problem. I was then sent a letter saying that my built in was not a built in. ??? I sent pictures showing it was indeed built in. No help from AHS. No resolution. Microwave still broken.

3 years ago

Reply from American Home Shield

Hi Stacy,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Robert Moran Granada Hills, CA

I've used AHS for a few projects. Mostly they all went well. I had one problem with a plumber who took 11 days to diagnosis and fix a plumbing problem.

3 years ago

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Verified Customer

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kendra whetton Tucson, AZ

When our water heater started leaking we were able to get it repaired within the week. We appreciated AS helping to get it done so quickly

3 years ago

Reply from American Home Shield

Hi Kendra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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C. Jackson Reno, NV

When I renewed my policy I was charged 800 dollars. When my water heater broke I had to pa almost 700 dollars out of pocket. It's frustrating to pay a large amount of money to renew the policy only to have to pay more money out of pocket when an issue arises. My other concern is the inconsistency in renewal fees. A friend of mine who lives in the same area received a coupon for 200 dollars off her renewal so she only paid 500 dollars. I would not recommend this company to any friends or family.

3 years ago

Reply from American Home Shield

Hi C. Jackson,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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John Compton Glen Allen, VA

Fast and reliable, never a bad experiance with the contractors, and they offer maintenance as well as break/fix service.

3 years ago

Reply from American Home Shield

Hi JOhn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Stephen MCcann Rancho Santa Margarita, CA

I have had a broken washer since June of 2021, I have called them at least 10 times asking them since they have been unable to find the parts to repair my washer they need to honor there contract n replace it. They tell me the parts are on order , and are coming next week!.. 7 months later .. the parts are coming next week. I just go round in circles with this company.. now the parts are on back order . With no date on when they will bring stock! Terrible customer service .

3 years ago

Reply from American Home Shield

Hi Stephen. Thank you for letting us know the issue with your washer has not been resolved. I would be happy to speak with you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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Emily Meador Abilene, TX

Excellent service every time I have a claim. They have saved my thousands of dollars and I recommend them to all my friends!

3 years ago

Reply from American Home Shield

Hi Emily,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Deborah Altemore Dallas, TX

Plumber was great. Subzero guy did not know refrigerator had wheels. They are lowered by subzero appliance guy. He said I had no wheels. Called plumber. He is getting the tool from Subzero and will come.

3 years ago

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Verified Customer

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Patricia Elaine Freeman Hidalgo, TX

Frustrated. Between AHS and myself have spent probably close to $2000 on a $600 washing machine. Guess what? It's broke again. Took nearly 3 months and 4 repair visits to get it to work 2 weeks.

3 years ago

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Verified Customer

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Adrian Danysko Olathe, KS

Pleased with service and promptness. Always happy when technicians come out same day as request is submitted. Website is also easy to navigate.

3 years ago

Reply from American Home Shield

Hi Adrian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Royal Evans Jacksonville, FL

Responded in a timely manner. When problems arose responded quickly and made appropriate adjustments Worked with me to find the best solution

3 years ago

Reply from American Home Shield

Hi Royal,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Joe Falzone Glenview Nas, IL

They always approve coverage, never say no and they have the best customer service that will work with you. Great company! So glad I signed up!!

3 years ago

Reply from American Home Shield

Hi Joe. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We are so glad you chose to be a valued member of American Home Shield.

Mar. 3rd, 2022

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Verified Customer

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Albert Skinner Belton, TX

hem I'm handicapped and it was a disabled masurator toilet in the master bath they sent out unqualified personnel taking 5 days to fix a problem that should have been fixed in 1!

3 years ago

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Verified Customer

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Ken Kaplan San Mateo, CA

Very quick to understand my need, send an expert to assess then replace and install a new appliance. Saved me time and money.

3 years ago

Reply from American Home Shield

Hi Ken,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Zenaida Fairfield, CA

They took care of my refrigerator when I needed done and the took care of my central air and heater would highly recommend them

3 years ago

Reply from American Home Shield

Hi Zenaida. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 4th, 2022

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Verified Customer

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Jerry Konchar Temecula, CA

I have been waiting 2 weeks to get a quote and status to replace my water heater and AHS can't give me an answer. They sent Plumbers Inc out to my house 2 weeks ago and They determined the water heater needs replaced but Plumbers Inc won't send me any quotes on pricing and every time I call them they put me on hold and never pick up. I am shocked that AHS would associate their company with Plumbers Inc

3 years ago

Reply from American Home Shield

Hi Jerry. Thank you for taking time to let us know that you have not received the information you requested regarding your water heater. I would be more than happy to follow up with you to assist with this matter.

Mar. 5th, 2022

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Verified Customer

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Kathryn Tegtmeier Columbus, OH

I paid more for a service call that I would have commercially. I had only one contractor option, and they were untrustworthy. The cash-out option didn't come close to covering what needed to be done, and I had no other vendor option. I will definitely not renew after this year is up, and I will not recommend this insurance to anyone.

3 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Suzanne Dagley Westfield, IN

We have had someone out to fox our dryer two times. The service representative was not sure it was fixed (or would hold up) when he left the second time. I will be calling tomorrow to have someone come out again.

3 years ago

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Verified Customer

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Fred Colorado Springs, CO

The appliance repair man left the parts to my dishwasher on the counter when he left. I was not home at the time of service. I called multiple times to ask if the dish washer was fixed and never received a return call from the technician. I went ahead and put the dishwasher back together myself and started using it. It works and seems excessively loud but it works. tech seemed nice enough but really poor communication and sloppy work.

3 years ago

Reply from American Home Shield

Hi Fred. Thank you for letting us know about the issue with your dishwasher. I am sorry to hear the problem was not been resolved to your satisfaction. I would be happy to speak with you to discuss this matter further.

Mar. 5th, 2022

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Verified Customer

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Dwayne and Katrina Valley, AL

Some good, some bad. We had a toilet installed and the workmanship was very poor and we yet to hear back from a supervisor to resolve the issue (bad business).

3 years ago

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Verified Customer

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James Smith Flower Mound, TX

AHS Marco (S) and Alex arrived at 10:15ish and by 13:45 we had heat upstairs again!! NEW Furnace (w/blower & motor) ALL ducted up!

3 years ago

Reply from American Home Shield

Hi James. This is so wonderful to hear. We are really glad to know that your heat is working and that the issue was resolved to your satisfaction. Thank you for being a valued member of American Home Shield.

Feb. 23rd, 2022

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Verified Customer

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Jim Anderson Raleigh, NC

I was not able to get a plumber through AHS. The person you assigned never got back to me. I got frustrated and hired a plumber, it cost me 1200.00 to have my water heater replaced.

3 years ago

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Verified Customer

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Richard Scott Star, ID

You a have very efficient system getting a qualified technician identified and to me very quickly. Pleasure doing business with you!

3 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Verified Customer

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Monika Bilby Fairfax, VA

We have used American Home Shield for a number of years, and overall I would rate their customer service representatives as well trained, responsive and good. But the vendors AHS uses seem to be second-rate leaning to their-rate.

3 years ago

Reply from American Home Shield

Hi Monika,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

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Verified Customer

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Dale Knapp Melbourne, FL

Plumbing company sent by AHS said there were several hundred dollars for repairs not covered by AHS warranty. The issue was a simple drain clean performed by another company. AHS would not reimburse me for the drain clean yet their plumbing company tried to rip me off. Beware..

3 years ago

Reply from American Home Shield

Hi Dale. Thank you for taking time to write a review. I am very sorry to hear you feel the vendor tried to rip you off. I would be happy to speak with you about this issue further.

Feb. 19th, 2022

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Verified Customer

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Diane Szabo Washoe Valley, NV

Fast response and excellent service. They sent out a technician right away and it was resolved very quickly and smoothly. Hi

3 years ago

Reply from American Home Shield

Hi Diane. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well.

Feb. 16th, 2022

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Verified Customer

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Inge Koran Littleton, CO

4 TECHNICIANS and my furnace is still not working--they all said it was fixed-I watched them do nothing. I will not deal with the incompetent service people as I called the company I have dealt with for years to get their opinion. I would appreciate a refund of the 100 dollars I spend and the same for my daughter in law who bought the plan as a Christmas gift to me.

3 years ago

Reply from American Home Shield

Hi Inge. Thank you for your feedback regarding your service experience. I am sorry to hear the problem still has not been resolved. I would be happy to speak with you to discuss your concerns further.

Feb. 19th, 2022

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Verified Customer

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John Buky Lincolnwood, IL

With American Home Shield I have peace of mind! No more need to review endless contractors. A simple click does it! Highly recommend!

3 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the ease of coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Charles Swartz Phoenix, AZ

I have been trying to get my garage door opener fixed since 12/21/2021. Cactus overhead door company came out, inspected and said the opener needs to be replaced. That is the last I saw of them. I have made five phone calls to AHS trying to get my opener replaced and everytime I am told someone from the contractor relations department will call me but they never do. I'm sick of this run around and will never recommend AHS to anyone.

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for bringing this to our attention. I am sorry to hear the issue with the garage door opener was not resolved. I would be happy to follow up with you and assist with the matter further.

Feb. 19th, 2022

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Verified Customer

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Li Dobbs Ferry, NY

I filed a claim in January. It was processed right away and the contractor came within an hour and fixed the issue. We are very satisfied!

3 years ago

Reply from American Home Shield

Hi Li,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Clay dwayne beasley Atoka, OK

Very helpful it took a couple of weeks to get a check out to my house to fix my heater but they were very nice very helpful very respectful

3 years ago

Reply from American Home Shield

Hi Clay. Thank you for taking time to let us know about your experience. We are so glad to know you were pleased with the service provided to replace your water heater. We can't wait to take care of your next repair need as well.

Feb. 18th, 2022

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Verified Customer

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nancy sonne Tucson, AZ

I have been without an oven for over two months. A couple of weeks ago I was told it was un-repairable and that they would be replacing it. I was supposed to get an email with details. I still have not heard anything.

3 years ago

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Verified Customer

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Ann mullen Safford, AZ

Terrible not able to get issue resolved after calling for weeks. They do not provide service after being a paid customer for several years. Their call service is outsourced to another country. Call reps. Do not know what is going on I get the same story over and over. They state the will expedite service and they never get back to me. Waste of money.

3 years ago

Reply from American Home Shield

Hello Ann. Thank your taking time to bring this issue to our attention. I am sorry to hear that no one has followed up with you regarding your concerns. I would be happy to speak with you to address this matter further.

Feb. 17th, 2022

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Verified Customer

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Shakela Dawson Chicago, IL

Professional attitudes and quick responses were appreciated. Also problem solving when I was not happy with assigned tech

3 years ago

Reply from American Home Shield

Hi Shakela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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