American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Maggie M Baum Cedar City, UT

There have been very easy to work with, quick response time. The service technician are professional and very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Maggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Anthony L Eagleton Baytown, TX

When I called AHS they immediately scheduled my appointment for the servicer to come out to my home to repair my refrigerator.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know about your positive experiences when requesting service for your refrigerator. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Oct. 26th, 2021

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Verified Customer

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Christine Angel Yorba Linda, CA

AHS was awesome! The process was so easy and help came right away!! I'm so glad I chose American Home Shield to protect my home and my wallet!

4 years ago

Reply from American Home Shield

Hi Christine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Carrie Krosse Pittsburgh, PA

Most recently, I had to pay 2 service requests because I didn't specify the leak under our sink could be from the faucet. I put pipe leak only because I had to choose. I'm not a plumber. The water could have been coming from anywhere. Very frustrating.

4 years ago

Reply from American Home Shield

Hi Carrie. Thank you for bringing this matter to our attention. I am sorry to hear how frustrating this situation has been. I would be happy to speak with you and assist with a resolution.

Oct. 28th, 2021

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Verified Customer

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Jeff Melnick Dallas, TX

They are ok, sometimes everything is covered, other times the have a lot of small print in their agreement that allows them to cover very little of the costs. That is especially true for more expensive jobs.

4 years ago

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Verified Customer

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Julia Hunter Conroe, TX

I have to call them again as the leak I called. about two weeks ago is worse now and plumber said it was just loose connections. I am very disappointed I refuse to pay another $75 when problem should have been addressed then. This is the third time that I have had plumbing problems in last 5 years and I have to have someone come out more than two times to fix it. I have two houses insured and I am not happy that no one seems to do their job. It is always half way done and not quality work.

4 years ago

Reply from American Home Shield

Hi Julia. Thank you for bringing this matter to our attention. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this issue further.

Oct. 20th, 2021

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Verified Customer

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Rebecca Deering Morrow, GA

It took me 4 months to get a replacement for my dishwasher and it took 3 techs before I got it install.i had to continually called them.i don't planned to renew my contract when it time to do so

4 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with you to discuss your experience.

Oct. 21st, 2021

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Verified Customer

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M Helena, MT

Prompt service, which was much appreciated. I just wish it was routine to explain why more was being charged to my credit card (over $100), on top of what I pay monthly.

4 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Cheryl Summit, AZ

Usually prompt service need to communicate what I was getting into better nothing said about $100 service fee until I needed service asked twice for terms to be sent to me

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Jessica Backensto Mansfield, OH

I have had everything, including my car, fall apart these last couple of months. I have had great response and coverage.

4 years ago

Reply from American Home Shield

Hi Jessica. We are so happy to hear that you have been pleased with your coverage and repair experiences. We are here to take the hassle and worry out of unexpected home repairs. We are really glad you chose AHS to be there when you need us.

Oct. 18th, 2021

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Verified Customer

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Ron Johnson Rockford, IL

I've had AHS for about twenty years and the company has helped my wife and I from replacing a furnace to fixing our leading toilet.

4 years ago

Reply from American Home Shield

Hi Ron. Thank you for taking time to let us know about the service you have received over the years. It is wonderful to know you have been pleased with your repair experiences. We look forward to being your home warranty company for many more years to come.

Oct. 18th, 2021

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Verified Customer

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ISAAC GARZA Bakersfield, CA

American Home Shield came through again.! My service appointment was scheduled the next day and my air conditioning unit was was fixed the same day.!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Isaac. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting your repair needs met. Thank you for choosing American Home Shield.

Oct. 18th, 2021

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Verified Customer

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Glenda Frank Crowley, TX

Great customer service! They sent someone to fix my air blower and they did a great job and explaining everything theybwere doinf

4 years ago

Reply from American Home Shield

Hi Glenda. We are so happy you took time to tell us about your repair experience. We want you to know you can count on AHS to provide you with great service when you need us. We look forward to working with you again.

Oct. 18th, 2021

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Verified Customer

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Yuzhe Chen Saratoga, CA

Used AHS for years. Satisfied with the services and repair coverage. The only thing is about the sudden price increase.

4 years ago

Reply from American Home Shield

Hi Yuzhe. Thank you for your feeback. We are glad to know you are happy with the service and repairs. We understand price increases can be overwhelming. We remain committed to doing our best to make sure you are able to find the value in the coverage we offer. Thank you for being a valued member of American Home Shield.

Oct. 18th, 2021

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Verified Customer

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Ioannis B Tsounis Springfield, OH

Needed a repair so i paid a 100 dollars. They said the repairman was going to be in my house soon( it was an emergency). They took my money and no one show up. I ended hiring another person.

4 years ago

Reply from American Home Shield

Hi Ioannis,
Thank you for bringing this to our attention. I would be glad to speak with you about the service call issue.

Oct. 28th, 2021

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Verified Customer

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Michael Kruep Conroe, TX

2 refrigerators, 1 dryer, 1 dishwasher w great customer service and good vendors that work with you.Great company that takes care of you!

4 years ago

Reply from American Home Shield

Hi Michael. Thank you your feedback. We are happy to know you were pleased with the service you received and we look forward to providing you with great service for your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Whaeed Khan Stockton, CA

I recently had my refrigerator go out and it took them over four week to send someone out that was qualified to replace the failed compressor. Also I had to talk to support rep several time to find a quantified technician to fix the problem. I been a customer for years and the customer support personal is horrible. I sent most of the time on hold and for some reason every-time I asked to speak to a manager or supervisor I was told on one was available. Absolute horrible experience with the recent service request.

4 years ago

Reply from American Home Shield

Hi Whaeed. Thank you for letting us know about your experience with your refrigerator. I do hate to hear that it took over four weeks to to fix the issue. I would be happy to speak with you to further address your concerns.

Oct. 20th, 2021

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Verified Customer

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Connie Johnson Enid, OK

Was having trouble with AC they sent different companies each time until the last 2, =put bandades on each time instead of fixing the real problem. costing me $400.00 in service fees!!

4 years ago

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Verified Customer

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Claire Arthurs Toano, VA

I'm disappointed, I had my dishwasher serviced 4 times for the same problem. The dishwasher needs to be replaced and it cost $100 every time to have a technician fixed the dishwasher and home shield is refusing to replace it. The money I spent every month plus 4 technician service I could have bought a new dishwasher.

4 years ago

Reply from American Home Shield

Hi Claire,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution to have the dishwasher repaired.

Oct. 19th, 2021

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Verified Customer

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David Isser Henderson, NV

Great Customer Service They treated me with respect kindness and were overall very genuine and even took consideration for my child

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Linda/Jacqueline Pustola/Couzens Surprise, AZ

I have been trying to get a copy of the contract for our second house since May. I even sent a certified mail, return receipt to corporate office in September. Still no reply or copy of the contract. What a waste of money to even try and correspond!

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for letting us know you still have not received a copy of the contract agreement. I would be happy to speak with you and assist with resolving this issue.

Oct. 21st, 2021

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Verified Customer

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James Garay Trabuco Canyon, CA

AHS is successfully trying to make customer experience more easer with new technology in helping to assist in addressing issues related to repairs.

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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John Trenner Monterey, CA

The repair person came and worked on the washing machine, it worked for one cycle and now it doesn't. Called the repair person told him it was not working and he said he would order parts. Will see what happens, been without a washing machine for two weeks.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution for the washer machine.

Oct. 19th, 2021

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Verified Customer

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Tom seymour Mariposa, CA

Very concerned if I have a program that is of any value. I was under the impression that my pool equipment was covered. It was not. The person I talked to put me on hold, when I ask to talk to a supervisor. He ask me why I want to talk to a supervisor. He left me on whole and never came back. Now I am not sure what you really cover. Do I have to look at the small print or get a lawyer to look at the Policy.

4 years ago

Reply from American Home Shield

Hi Tony,
I hate to hear about the lack of customer service that was experienced to have your pool equipment repaired. I would be glad to speak with you to further assist.

Oct. 21st, 2021

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Verified Customer

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Erv Bauman Pittsburgh, PA

Anytime I need them they are there. Replaced a dishwasher because it was deemed unfixable by their technician. Replacement was quick and easy

4 years ago

Reply from American Home Shield

Hi Erv,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Lalaine Sison Richmond, TX

I request my Refrigerator since Aug 24 the contractor submitted that it won't be fixed . The authorization Dept never reach me out . Today is Oct7, 2021 everyday I'm calling AHS and never get an answer . This is ridiculous been in their company for 15 yrs now and now that refrigerator is very important how do you react with this . More than a month you never reach me out my request and options for the replacement. Been calling your customer service and never reach me out

4 years ago

Reply from American Home Shield

Hi Lalaine,
I would be glad to speak with you in regards to the delay in service to have the refrigerator repaired.

Oct. 12th, 2021

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Verified Customer

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Rita N Bacon Garland, TX

The techs were prompt, courteous and efficient. They got the job done properly and came back immediately to remedy a left-over issue.

4 years ago

Reply from American Home Shield

Hi Rita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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joseph c neola Little Elm, TX

I'm a happy camper. The air conditioner was out. It's HOT in Texas! And it was fixed the same day! Can't ask for better than that.

4 years ago

Reply from American Home Shield

Hi Joseph. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. It is so good to know we were able to do so with your air conditioning. We thank you for trusting AHS.

Oct. 12th, 2021

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Verified Customer

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Deepali Chikkam Irving, TX

The agent who fixed my fridge was very knowledgeable and did a perfect job.Had someone else come before and the issue came back.

4 years ago

Reply from American Home Shield

Hi Deepali. Thank you for letting us know about the experience with your refrigerator. It is so good to know the technician resolved the issue and you were happy with the repair. We look forward to taking care of your next repair need as well.

Oct. 12th, 2021

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Verified Customer

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Barbara Smith Rancho Mirage, CA

Very frustrating. I was greatly inconvenienced during the service of my washer. It went on roughly from Dec 2020 for 4 months. Service people could not diagnose the problem spent all of 15 minutes in my house 4-5 visits later over that time it still was not fixed

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you letting us know about your experience with your washer. I am sorry to hear you were without your washer for 4 months. I would be happy to speak with you to discuss this issue further.

Oct. 11th, 2021

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Verified Customer

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Mary Jarvis

Appliance, plumbing and Hvac repair. We'll worth having this service. It saved me time in trying to find service person.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you so much for taking time to let us know how pleased you are with your warranty coverage. We are so happy you are finding the value in choosing AHS. We look forward to taking care of your next repair need to your satisfaction as well.

Oct. 11th, 2021

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Verified Customer

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Patricia Wallace Irmo, SC

The guy that came to my was very nice and professional he did a great job even cleaned up the mess I would recommend him to other people

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you so much for telling us about your repair experience. We are so happy to hear how great the technician was. We look forward to meeting this same level service for your next repair need as well.

Oct. 11th, 2021

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Verified Customer

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Sheila Stone Silver Creek, GA

Always given a different phone number to return calls, IF I get a return call from an agent. Have only been able to talk to the same agent ONCE. Contract says I will get charged the deductible untill the contractor actually shows up BUT I am about to dispute a charge because the contractor did not show and I have already been charged.

4 years ago

Reply from American Home Shield

Hi Seila. Thank you for bringing your billing concern to our attention. I am sorry if ther was any misunderstanding as to when your payment would be charged. I would be happy to speak with you to discuss this matter further.

Oct. 11th, 2021

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Verified Customer

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audrey kostecky Merced, CA

my dryer stopped working in June, not fixed yet, I was suppose to get a check for 850. for a new dryer, I was told this 2 weeks ago still no money & I find out it does not pay what the dryer is the time I get it here & installed, it is to come to my home this Friday.

4 years ago

Reply from American Home Shield

Hi Audrey. Thank you for taking time to write a review of your experience with the dryer. I am sorry to hear that you have not received the payment. I would be happy to speak with you to address this issue further.

Oct. 11th, 2021

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Verified Customer

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Mary Jane Mock Las Vegas, NV

Have had to call them on a couple of issues after moving in to my new place. they had a vendor contact me that same day. Fast service.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you for letting us know someone contacted you the same day. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 11th, 2021

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Verified Customer

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BBY D JAMERSON Evans, GA

Nice experience promptness From the first initial to checking and making adjustments with the company I was working with

4 years ago

Reply from American Home Shield

Hi Bby. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Oct. 11th, 2021

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Verified Customer

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Rita Coutorie Irving, TX

You sent Joseph from Hopwood to make repairs. He made no repairs and actually told me that I was suppose to know what each switch went to. Than when we went to each other problem without even checking what could have been the problem, he told me I needed to get a new fixture for 2of the 3 problems I was experiencing. He told e if I got the new fixtures he could come back & replace them for ure

4 years ago

Reply from American Home Shield

Hi Rita,
Thank you for bringing the repair concerns to our attention at American Home Shield. I would be glad to speak with you to assist with getting the switches repaired.

Oct. 7th, 2021

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Verified Customer

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Sharla Rounsavall Bullard, TX

I called to have them come and check out my air conditioning system. They responded immediately, came and fixed my problem.

4 years ago

Reply from American Home Shield

Hi Sharla. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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TC Golden Banning, CA

Good service, fast results The service guy called and made an appointment. Showed up on time and completed the job in 30 minutes. Yahoo

4 years ago

Reply from American Home Shield

Hi TC. Thank you letting us know how well your service appointment went. We do our best to provide you with prompt and reliable service. We look forward to taking care of your next repair need as well.

Oct. 5th, 2021

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Verified Customer

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Sonya Oubre Victoria, TX

Made a repair request. Had a very hard time getting ahold of the company. The a/c repair company came 3 weeks ago. Wrote report about what needed to be done. I haven’t heard back from the company or American Home Shield.

4 years ago

Reply from American Home Shield

Hi Sonya,
I hate to hear about the delay in service that has been experienced to have the air conditioner system repaired. I will be contacting you to reach a resolution.

Oct. 7th, 2021

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Verified Customer

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Carolyn J Mroz Bridgeville, PA

I don't no why I even have it. 30 year old ac unit n they kept trying to fix it. It needed replaced so I did on my own. Now I had a plumbing problem cost me over $600 where did I save there? I have a leak in my ceiling n I'm sure it won't be covered.

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank for taking time to provide your feedback. I am sorry to hear that you have not been happy with your home warranty coverage. I would hpapy to speak with you to address this issue further.

Oct. 6th, 2021

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Verified Customer

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L Johnson Oklahoma City, OK

Communication with this company has been easy and professional. I left a company that was terrible, and am happy I chose AHS.

4 years ago

Reply from American Home Shield

Hi L Johnson. Thank yiou for letting us know how pleased you are with AHS. Iti s our to provide you with an excellent service experiene each time you reach us. Thank your for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Dennis Harmon Spokane, WA

Fast, provided high quality technicians who arrived within a day or two of claim, no idea how it could have been better.

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Earl Scott Suffolk, VA

Called AHS about faucet problems in our kitchen and had the company come over within two days. Repairs were made and everything is working great now.

4 years ago

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Verified Customer

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Yvonne Rancho Cucamonga, CA

When we call with a problem they’re very helpful, very knowledgeable, very courteous, very friendly and very professional. Great customer service.

4 years ago

Reply from American Home Shield

Hi Yvonne. Thank you for your feedback. We are very happy to hear that you have been pleased with the service provided. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Oct. 5th, 2021

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Verified Customer

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Dian Feral Denver, CO

There were some minor glitches in having my problem taken care of, but AHS stepped up and get the job done. I was very happy overall with my experience.

4 years ago

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Verified Customer

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Elizabeth A Cotton Chicago, IL

Responses to service request are immediate. I have always got excellent services providers within days. In addition things have been hassle free.

4 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know about your experience. We are so happy that you service went so well. We love taking the hassle and worry out of home repair needs. Thank you for allowing AHS to provide you with great service.

Oct. 5th, 2021

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Verified Customer

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Luis Javier Montoya San Antonio, TX

Tech dispatched was a real pro. Kept us informed as he had to order the part required.Promptly called us back when he had the part.

4 years ago

Reply from American Home Shield

Hi Luis. It is so wonderful that your repair need was taken care of and that the service tech kept you informed throughout the process. We can't wait to provide you with excellent service for your next repair.

Oct. 5th, 2021

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Verified Customer

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Alana Kolderman Louisville, CO

Absolutely LOVE AHS. Quick to respond and quick to solve. Great companies they contract with. Could not be more thrilled!

4 years ago

Reply from American Home Shield

Hi Alana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Fayez Hamoui Burbank, CA

Very good and very happy with the service. Everything is working fine now and I would recommend the service to anyone with an AC issue. Thank you!

4 years ago

Reply from American Home Shield

Hi Fayez,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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