American Home Shield: Read 34,353 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

SaBrina Macon Elgin, SC

Very professional each time I have reached out for services. In my opinion the service request I have submitted have been handled promptly.

3 years ago

Reply from American Home Shield

Hi SaBrina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Maryann Khan Oceanside, CA

I was able to call and talk to someone, did not have to do the whole thing online. The worker they sent was pleasant and knew his job.

3 years ago

Reply from American Home Shield

Hi Maryann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

David Mountain Home, TX

They have always been great but they have recently streamlined the response for service claims. I had someone out the same day!

3 years ago

Reply from American Home Shield

Hi David,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Koste Belcheff San Angelo, TX

The technician was good and knew his business. The problem is the unit is old and has to keep having parts replaced when it would be more efficient to replace the unit.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Isenberg Punta Gorda, FL

I have American Home Shield in 3 Homes. If you appliance cannot be fixed they replace it period. Only company I know that will do,that.

3 years ago

Reply from American Home Shield

Hi Mary,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Bernard Gardier Suffolk, VA

They are professional. Everything is documented, so if you read the documents and policies then you know what you have.

3 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Jeffrey G Daniel Grant Park, IL

Very reliable caring to follow upswing sure job is done A ND done right.answwer questions and gets answers. We'll worth the time and money

3 years ago

Reply from American Home Shield

Hi Jeffrey,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Kaitlyn Killeen, TX

Awesome service for a great price!! I appreciate everything this service has done for us in a time of need! My family and I highly recommend!!

3 years ago

Reply from American Home Shield

Hi Kaitlyn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

check_circle

Verified Customer

star star star star star

Shelena K Gray Biloxi, MS

The only thing I had them to do for me was service my furnace. After they come look at my water heater I will do another survey

3 years ago

Reply from American Home Shield

Hi Shelena. Thank you for the 5 star review. We look forward to working with you again and taking care of your future repair needs as well.

Nov. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stephen E. Kain Lincoln, CA

Because the first contractor assigned for the refrigerator was terrible and AHS would NOT listen to me and consequently it took me nearly 3 months to get the refrigerator taken care of.

3 years ago

check_circle

Verified Customer

star star star star star

WADE A RANARD Marion, IA

AHS is very easy to work with. They will either fix the problem or replace the appliance. In my case I received a brand new washer. Very satisfied.

3 years ago

Reply from American Home Shield

Hi Wade,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Arielle B Decastro Virginia Beach, VA

Crazy poor. I've been having an issue with my furnace for almost 2 months now. AHS sent McCoy Plumbing to fix the problem. Twice they replaced the motor and once they replaced the fan assembly. Until now it hasn't worked. Two companies, Cutting Edge and ATR confirmed that McCoy had installed the wrong motor wrong, however I am still waiting for my furnace to get fixed.

3 years ago

Reply from American Home Shield

Hi Arielle,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star

Clint Heller Wasilla, AK

They are professional and quick, it is well worth the money for the hundred dollar call out fee you have to pay, still Highly recommend them.

3 years ago

Reply from American Home Shield

Hi Clint,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlotte Rivers Fort Worth, TX

They don't take care of there customers . Every time you call them something is not covered. They charge me my monthly fees and non refundable visits. We have been with them too long not to receive Better Service. Customer Service is terrible also. You place a work order and they don't put in everything. They are just a waste of Money and Time . Don't Do Them

3 years ago

Reply from American Home Shield

Hi Charlotte. We appreciate your feedback. We are here to address your concerns. I would be happy to speak with you regarding any unresolved issue.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Ping Chi San Jose, CA

I got quick response from American Home Shield to my service request. The plumber it sent to us was professional and did a great job!

3 years ago

Reply from American Home Shield

Hi Ping,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Chelsealya Payne Austell, GA

Very responsive and professional. Very thorough in ensuring that my home needs were taken care of In a very timely manner.

3 years ago

Reply from American Home Shield

Hi Chelsealya,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Monica Allison Park, PA

Awful! First claim they told us that our desired contractor wasn't on their list.. we found out later that they were! Then, they sent someone who wasn't on their preferred list. After our second claim for a different issue, they withdrew from my bank account, without my permission or notifying me, THREE additional claim fees, on different dates, totaling $225! These occurred two months later. Thank goodness my husband noticed them! I would NEVER recommend this company!!

3 years ago

Reply from American Home Shield

Hi Monica,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss the fees paid to AHS.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

REGGIE HARRELL Harker Heights, TX

I've owned my new home just over a year and had three instances where they've stepped in to handle them quickly and professionally.

3 years ago

Reply from American Home Shield

Hi Reggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Read McFaddin Portland, OR

It was quick and efficient experience. AHS addressed our issue quickly and the company we work with was fantastic as always.

3 years ago

Reply from American Home Shield

Hi Read,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Thomas Kemp Stevensville, MD

Good initial plummer response. However ever since has been disappointing. No contractor has been located to fix the whole in my ceiling. The phine service rep didn't even know AHS had sent me the option of a $100 to make me fix it and go away. Still waiting.

3 years ago

Reply from American Home Shield

Hi Thomas,
I hate to hear about the plumbing experience that was unsatisfactory. I would be glad to speak with you to address your concerns.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Veronica Jacksonville, NC

Customer service was great. I like how techs attended to my situation in a good time. AHS really have lived up to their name.

3 years ago

Reply from American Home Shield

Hi Veronica. We love taking the hassle and worry out of home repairs for our members. Thank for letting us know that you were pleased with your service experience. We can't wait to work with you again.

Nov. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jean Cosgrove North Las Vegas, NV

You people received payment from my escrow on Sept 20th and deposited same then when I called on Oct 13th to get someone to look at my washer you insisted that I pay again. I have sent 3 copies of the check from escrow that you deposited and a copy of my bank information showing that you deducted the second payment from my bank account. I want my second payment returned immediately.

3 years ago

Reply from American Home Shield

Hello Jean. Thank you for taking time to let us know about the billing and payment issue with your contract. I would happy to look into this matter further and contact you to follow up.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Maxime Duchard Hudson, FL

I had a damaged Stove, AHS sent a contractor to fix it for me at home. Since then, the stove works as if it was brand new.

3 years ago

Reply from American Home Shield

Hi Maxime. Thank you for letting us know that the problem with your stove was resolved to your satisfaction. We look forward to providing you with a great service experience again.

Nov. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Angela Moisant Choctaw, OK

I liked them at first for easy fixes, but as soon as something big happened they have been denying my claim on a heater. Said because a switch is broken that it isn't installed for diagnosis and therefore can't cover the replacement.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Angela,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Maria Diaz Lancaster, TX

Excellent and professional service. Repairs offered in a timely manner. Technician were respectful and very professional.

3 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Bob Novello

The whole process was quick. The company they sent out was helpful and knowledgeable.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Margaret Boni Reno, NV

Every time I've had to use AHS, they have been courteous and prompt. The service companies that have been used are great as well.

3 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

SHERRIE WALLS Hyattsville, MD

I placed a service call on line and I received an email right away, then I received a call and another email, quick response.

3 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Sean McClurkan Georgetown, TX

My washer died and they had a service technician to the house in a day or two and a week after that, I had a new washer installed.

3 years ago

Reply from American Home Shield

Hi Sean. Thank you so much for letting us know how promptly and effectively the issue was taken care of with your washer. We are so happy to have provided you with service you can count on. Thank you for trusting AHS.

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star

Deborah Beer Verona, PA

We've had to call in multiple times since buying our house. Each time they helped us resolve the issue well. We'd be broke without them!

3 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Holden Martinez, CA

I have had two bad experiences with AHS and its referred professionals. The first involves a plumbing leak that was apparently denied because of a construction error. I never received a denial letter or the report from AHS. The second involved my HVAC system and an electrical line problem. Again, no letter of denial or actual report provided. Despite getting a rate increase I. The past year, AHS has been useless as a home warranty. I am within a month of cancelling.

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for letting us know that you were not satisfied with the service experiences for your plumbing and HVAC system. I would be happy to speak with you further to address your concerns.

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Joseph gorg Pequot Lakes, MN

The technician arrived on time was Polite and extremely professional completed our dryer and washer repair and the plants are working good

3 years ago

Reply from American Home Shield

Hi Joseph,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Frank M Augusta San Clemente, CA

They fulfill their purpose in a prompt, ethical and efficient manner. Then they add courtesy and pride in a job well done. Not just "good enough".

3 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Cindy S Lovern Mechanicsville, VA

I pay a high monthly fee that keeps going up, and I pay $125 per visit - so I am almost to the point that it doesn't pay to keep the service and instead just pay for something when it breaks.

3 years ago

check_circle

Verified Customer

star star star star star

Bill Seubert Shawnee Mission, KS

They were true to the agreement and quickly and painlessly arranged to have my broken hot water heater replaced. Was painless and easy!

3 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Mary gallaher West Jordan, UT

Very professional and quick turnaround time trying to fix my fridge. Appreciated that they took the time to try to fix it.

3 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Ronald Mills Raleigh, NC

Technician was very professional and easy to deal with. Well trained and diagnosed the problem and made the repair quickly. Very impressed!

3 years ago

Reply from American Home Shield

Hi Ronald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

David Henderson Tulsa, OK

Waited weeks during hottest weather for ac to be fixed. Rcause they would not authorize another service company, who had the part, to fix it. Am waiting now on microwave fix. Can't get any info from AHS or their contracted service agent.

3 years ago

Reply from American Home Shield

Hi David. Thank you for the feedback regarding your service experiences. I am sorry to hear that the issues were not resolveed to your satisfaction. I would be happy to speak with you to assist with any unresolved matter.

Oct. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Beverly Hills, CA

If you like calling AHS several times a day and calling their techs simultaneously several times a day, then just throw your money away. We took cold showers for weeks until it was resolved. It's sad when you talk to your friends about the same company, and everyone comes to the same conclusion that it is a scam. One friend gave up with AHS after 6 weeks of her dishwasher never being fixed by them.

3 years ago

Reply from American Home Shield

Hello and thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Shawnesha Jones Tallahassee, FL

I would rate them higher yet their customer service reps and lack of training and empathy makes me rate them this way. I'm always connected to someone who has a heavy accent and doesn't care about my concerns

3 years ago

check_circle

Verified Customer

star star star star star_border

Deneen G Green Philadelphia, PA

Ease of application phase and expediency of response of technician. However, the time to get the needed product was slow and I was not updated along the way.

3 years ago

check_circle

Verified Customer

star star star star star

Anthony L Eagleton Baytown, TX

When I called AHS they immediately scheduled my appointment for the servicer to come out to my home to repair my refrigerator.

3 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know about your positive experiences when requesting service for your refrigerator. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carrie Krosse Pittsburgh, PA

Most recently, I had to pay 2 service requests because I didn't specify the leak under our sink could be from the faucet. I put pipe leak only because I had to choose. I'm not a plumber. The water could have been coming from anywhere. Very frustrating.

3 years ago

Reply from American Home Shield

Hi Carrie. Thank you for bringing this matter to our attention. I am sorry to hear how frustrating this situation has been. I would be happy to speak with you and assist with a resolution.

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

Christine Angel Yorba Linda, CA

AHS was awesome! The process was so easy and help came right away!! I'm so glad I chose American Home Shield to protect my home and my wallet!

3 years ago

Reply from American Home Shield

Hi Christine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jeff Melnick Dallas, TX

They are ok, sometimes everything is covered, other times the have a lot of small print in their agreement that allows them to cover very little of the costs. That is especially true for more expensive jobs.

3 years ago

check_circle

Verified Customer

star star star star star

Maggie M Baum Cedar City, UT

There have been very easy to work with, quick response time. The service technician are professional and very knowledgeable.

3 years ago

Reply from American Home Shield

Hi Maggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Julia Hunter Conroe, TX

I have to call them again as the leak I called. about two weeks ago is worse now and plumber said it was just loose connections. I am very disappointed I refuse to pay another $75 when problem should have been addressed then. This is the third time that I have had plumbing problems in last 5 years and I have to have someone come out more than two times to fix it. I have two houses insured and I am not happy that no one seems to do their job. It is always half way done and not quality work.

3 years ago

Reply from American Home Shield

Hi Julia. Thank you for bringing this matter to our attention. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this issue further.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

M Helena, MT

Prompt service, which was much appreciated. I just wish it was routine to explain why more was being charged to my credit card (over $100), on top of what I pay monthly.

3 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rebecca Deering Morrow, GA

It took me 4 months to get a replacement for my dishwasher and it took 3 techs before I got it install.i had to continually called them.i don't planned to renew my contract when it time to do so

3 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with you to discuss your experience.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Cheryl Summit, AZ

Usually prompt service need to communicate what I was getting into better nothing said about $100 service fee until I needed service asked twice for terms to be sent to me

3 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

American Home Shield Reviews