American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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James Baker Harvest, AL

Home shield assigned contractors who were on time and resolved my issues quickly and treated me with courtesy and professionalism.

4 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Sep. 28th, 2021

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Verified Customer

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Bryan Sebastiao

Home shield was great although we had issues with the first company they assigned. It was quickly solved by the home shield team!

4 years ago

Reply from American Home Shield

Hi Bryan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Mimi Moseley Redding, CA

Well, so far, all is good. I was informed that you needed to give a "cash out" instead of repairing our dishwasher. I have submitted the receipt and heard nothing in response.

4 years ago

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Verified Customer

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Jeannette Bell Long Beach, CA

Just not happy with the service. It takes a long time to get parts, I've had a rude and very disrespectful service tech. It takes a very long time to get parts, and what is this my washing machine was never fixed completely. I just got tired of calling and complaining about it.

4 years ago

Reply from American Home Shield

Hi Jeannette. I am sorry you were not satisfied with the repairs for your washer. We appreciate you taking time to provide feedback on your experience. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Asberg M. Edmond, OK

It's been really hard with COVID but I was able to use the chat feature with AHS to help communicate when dealing with issues at our house.

4 years ago

Reply from American Home Shield

Hi Asber. Thank you so much for letting us know that you were able to use the chat feature to address your needs. We are here to assist you and want you to know you can always trust AHS to be there when needed.

Sep. 21st, 2021

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Verified Customer

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Ram T Glen Allen, VA

Key technician was very accommodating in choosing a mutually acceptable time, and was knowledgeable and patient when explaining the process.

4 years ago

Reply from American Home Shield

Hi Ram. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 21st, 2021

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Verified Customer

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Nancy J Caselli Elk Grove, CA

Simply stated: Excellent. One phone call to AHS and they took care of the necessary arrangements. (air conditioner repair)

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for taking the time to provide a rating about the AC repair. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Pavels Kilivniks Richmond, VA

Responsive and professional. We went through the process of replacing a dishwasher and all steps went smoothly. Only observation is that it took longer than expected

4 years ago

Reply from American Home Shield

I Pavels. Thank you for your positive review. It's great to hear that you were able to get your dishwasher replaced. We appreciate your patience while we worked to resolve the issue. We look forward to providing you with a better experience for your next repair need.

Sep. 23rd, 2021

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Verified Customer

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Natasha Mackay San Tan Valley, AZ

My washer needs a valve replaced to work properly, I've called several times to have a cash out done to have a plumber that I've chosen repair the washer value since the the one AHS assigned was capable of repair it on a timely basis, I keep calling calling AHS just to get a cash out and keep getting excuses as to why the cash out can't be done, I just want my washer repaired since its been almost three weeks.

4 years ago

Reply from American Home Shield

Hi Natasha. Thank you for letting us know the issue with your washer has not been resolved. I would be happy to speak with you to further address this matter.

Sep. 21st, 2021

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Verified Customer

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Ami Chapman Tulsa, OK

We have had a horrible experience. They claim to have never received the technician's diagnosis for our dishwasher. I have called AHS at least 6 times in the last several weeks to follow up. They always say our claim has been forwarded to the supervisor or manager who is supposed to call me back within 24-48 hours but each time no one ever calls me back. My next call will be to my lawyer.

4 years ago

Reply from American Home Shield

Hi Ami. Thank you for letting us know the problem still has not been resolved with your dishwasher. I can see why this would be upsetting. I would be happy to speak with you to further assist with this matter.

Sep. 21st, 2021

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Verified Customer

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Lee W. Pagel Austin, TX

Contact persons are challenging to understand. Challenging to speak with someone rather quickly. After initial contact, service is normally good

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Ma‚Äôon Adams Mobile, AL

Very slow to respond. Difficult to get timely answers. Will not get managers or supervisors to call when you need more info. It requires way too much effort to get coverage what is in the policy. It is a game.

4 years ago

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Verified Customer

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Travis Childs South Bend, IN

The work that is done by the various contractors are great, but talking with customer service is a chore since, evidently, I am calling India for help.

4 years ago

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Verified Customer

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Carl A Bruice Rio Linda, CA

Service has been largely accetable, but not 48 hours and VERY disappointed in hiking my monthly rate up 62% in two years. Closing in the point of diminished value

4 years ago

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Verified Customer

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Anthony Cleveland, OH

It's very simple you pay the bill you have a problem you call for service irvis they scheduled an appointment come out and repair or or replace

4 years ago

Reply from American Home Shield

Hi Anthony,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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John Shaw Yakima, WA

My air conditioner went south this summer and the contractor was on it the same day. I am happy to say it was fixed the same day!

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Martin moreno Fresno, CA

Great service and very knowledgeable and helpful and friendly great service thanks I would always recommend to my friends and family thanks

4 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Sharon Smith

I placed a service call that my ac/heat system was completely not working on a Friday night. A tech wasn't available until the following Wed despite asking AHS to expedite request. No ac for 12 days in June in the South. Within a week, had same issue reemerge. Again, it was almost 2 weeks before it was resolved. While I completely understand ordering parts might take several days, I see no reason the initial call couldn't have been transferred to another vendor who could respond in a more timely manner. I live in a large city, there is more than one heating/cooling repair company.

4 years ago Edited September 20, 2021

Reply from American Home Shield

Hi Sharon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Kweku Ocran South Sioux City, NE

When I discovered a water pipe leak at my residence, l contact AHS and within a few days, a contracted came to fix the issue professionally.

4 years ago

Reply from American Home Shield

Hi Kweku,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Eleanor Robertson Houston, TX

As usual AHS takes care of all of my problems with my home. I call they schedule a representative to come out and get the matter resolved.

4 years ago

Reply from American Home Shield

Hi Eleanor,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Patricia Golkar Grand Prairie, TX

Great with Hopwood Electric!!! They fixed the problem and are professional. A five star company that American Home Shield uses.

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Consuelo Tucson, AZ

Work was done in a timely matter . And we were able to keep cool with the maintenance done the same day on our air conditioning system

5 years ago

Reply from American Home Shield

Hi Consuelo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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Robert Mentz Saint Petersburg, FL

The vendor called stating their tech was hurt and they were delayed by a few days and AHS could not provide another vendor to replace them until possibly a week later ?!?! Not having a working AC in Florida in August for over a week....unacceptable service.

5 years ago

Reply from American Home Shield

Hi Robert. I am sorry to hear that the problem with your air conditioning was not resolved quicker. I would be happy to speak with you to address this issue further.

Sep. 13th, 2021

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Verified Customer

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Edgar G. Garcia Las Vegas, NV

It's so so. THe plumber that was sent to me didn't care to thoroughly check the leaky main pipe. He basically looked at it and made his assumption, without further investigations.

5 years ago

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Verified Customer

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Genive Esparza Fresno, CA

Always good on appointment and timing. Technicians arrive on time and are very professional usually in and out within 30 minutes

5 years ago

Reply from American Home Shield

Hi Genive,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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LYDIA MURPHY Caldwell, TX

My a/c wasn't working so paid for service call. Met with technician who was very nice and informative. He said I would be contacted with repair information. Heard nothing from Home Shield. I called after couple of weeks and representative said part on order and they would contact me when arrived to arrange for repair technician to come. Have heard nothing. It's been three weeks.

5 years ago

Reply from American Home Shield

Hi Lydia. Thank you for bringing to our attention that you still have not been contacted to complete repairs for your air conditioning. I can see why this would be upsetting. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Erica Summerville, SC

Still have same problem. Called company out 2 times they fixed part of problems each time. It's 4am air is on but a boom then followed by rattling in the vents all the way til it turns off. I have called home shield 2 times and they have sent out a tech but they come and only fix half the problems each time

5 years ago

Reply from American Home Shield

Hi Erica. Thank you for bringing to our attention that you are still having problems with your air conditioning. I would he happy to speak with you to further address the issue.

Sep. 14th, 2021

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Verified Customer

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H Robert Levin Marietta, GA

It could not have been worse- Nearly a month without Central Air, with two separate part replacements that did not work by one firm, who was replaced by another who determined the AC motor (29 years old) needed to be replaced, but of course wouldnt be covered, because of damage by wildlife ( old stuff seen) despite the fact that my wildlife protection policy has been in effect for the past ten years, and a receipt for this years inspection was provided within the past two weeks

5 years ago

Reply from American Home Shield

Hello. Thank you for bringing your concerns to our attention. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to speak you to address this matter further.

Sep. 14th, 2021

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Verified Customer

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Mary Hoenes Hilliard, OH

it's okay, feels like a lot of money to cover stuff. The fee for having someone come out is steep, especially given that three times it has taken the workers less than 10 minutes to fix the problem.

5 years ago

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Verified Customer

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ermelinda wood Pacifica, CA

They are responsive send techs out to inspect evaluate and repair issues. If needed order parts to complete the repair.

5 years ago

Reply from American Home Shield

Hi Ermelinda,
We appreciate your feedback and hope you continue to enjoy the service and techs we provide!

Sep. 13th, 2021

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Verified Customer

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Kathleen A Barfield San Antonio, TX

Always great to deal with! Always prompt in scheduling services, provides quality professionals, replaces if it can't be fixed.

5 years ago

Reply from American Home Shield

Hi Kathleen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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James Dailey Loris, SC

everything went well except I gave the a number to call to set up the services and the sent my number tothe provider not the person who had access to the house.

5 years ago

Reply from American Home Shield

Hi James. Thank you for providing feedback on your recent service experience. I am sorry there was a misunderstandting with providing the contact information. We value you as our home warranty member and look forward to taking the hassle and worry out of your unexpected home repair needs.

Sep. 16th, 2021

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Verified Customer

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John San Jacinto, CA

They always come whatever the problem may be and will fix it or replace. They have been good to us. We wi continue to use American Home Shield

5 years ago

Reply from American Home Shield

Hi John,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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Verified Customer

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Tammie Doolan

I have always had good results with any issues I have had. The vendors that are associated with AHS have always been very professional.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tammie. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively and your refrigerator was replaced. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 13th, 2021

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Verified Customer

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Aaron Bulkley Richmond, VA

My A/C refuses to keep the house cool. During the last month when it was 90+, the AC wouldn’t work past 11am and the temperature would get into the 80s in my house. The assigned contractor said the system is technically not broken and AHS would cover a new unit.

5 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution to have the AC system repaired.

Sep. 15th, 2021

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Verified Customer

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Alex Hamilton Omaha, NE

Poor experience. My A/C was set to be replaced through AHS. The unit to be installed was still going to cost me a good amount of money for a low-quality unit. I opted for a cash-out option in order to get a better unit and the cash-out was just as bad. Still waiting for an email to accept the cash-out offer. The A/C company that was initially going to install the unit informed me that I accepted a cash-out offer yet I have heard nothing from AHS.

5 years ago

Reply from American Home Shield

Hi Alex,
Thank you for bringing this delay and your experience to our attention. I would be glad to speak with you to assist with getting the AC repairs completed.

Sep. 15th, 2021

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Verified Customer

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doris preller Baltimore, MD

I already filled one out But all the companies were GREAT P Mayes great and great guy (Dave) and Climate Masters Great too.

5 years ago

Reply from American Home Shield

Hi Doris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Arden Haynes Statesville, NC

ultimately they cover what they say they're going to cover, but sometimes it's a challenge with customer service reps because English isn't their first language

5 years ago

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Verified Customer

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Ruthie Trigg Brandon, MS

And whenever I call they always get someone for me and is always prom and they are really nice when talking on the phone with them thanks

5 years ago

Reply from American Home Shield

Hi Ruthie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Robert Payne Bossier City, LA

My experience has been very positive in that we have had a number of different issues that have been handled professionally and efficiently.

5 years ago

Reply from American Home Shield

Hi Robert. We thank you for taking time to provide your feedback. We are very happy to hear that you are pleased with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Sep. 9th, 2021

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Verified Customer

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Stephen M Eggleston Saratoga Springs, NY

I have had acouple good items fixed, no problem, and some others were very bad service, with Brunswick Co, 3o days to replace a leaking hot water tank and a $250.00 co-pay on heater plus the !00.00 deductable,

5 years ago

Reply from American Home Shield

Hi Stephen,
I hate to hear about the noncovered cost associated to have the hot water heater repaired. I would be glad to speak with you at your convenience.

Oct. 5th, 2021

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Verified Customer

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Rob K. Fenton, MO

From the time I called, they had someone out the next day. The guy was very knowledgeable and helpful. I recommend this service.

5 years ago

Reply from American Home Shield

Hi Rob. Thank you for your positive review. It is great to know someone was out for you the next day to address your repair need. We understand how important prompt and reliable service is. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Cindy Moseley Mount Pleasant, TX

Mostly great, a few off experiences but over all very very good. Phone service could improve. My local rep is the BOMB!

5 years ago

Reply from American Home Shield

Hi Cindy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Rich Ptak Huntley, IL

It is a comfort to know that a problem in our home can be addressed by just making a phone call to American Home Shield.

5 years ago

Reply from American Home Shield

Hi Rich. We appreciate your positive feedback. We want you to always know you can count on AHS when you have an unexpected repair need. We look forward to providing you with great service in the future as well.

Sep. 9th, 2021

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Verified Customer

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Jimmy Darden Oklahoma City, OK

Worst business I've ever dealt with. My family paid you a premium for over a year and when I needed you you weren't there. You charged me for a repairman to come out that told you my dishwasher needs to be replaced now you sent a second person out that told you the same thing and yet you will not replace my dishwasher. No one calls me back no one follows up when I call in I'm on hold for hours at a time. You basically stole money from my family and you've earned Word of mouth advertising you do not want forever from me and I'm referring this to my attorney.

5 years ago

Reply from American Home Shield

Hi Jimmy,
I would like to thank you for bringing the ongoing delay to our attention. I would be glad to speak with you to assist with the service request and to reach a resolution.

Sep. 9th, 2021

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Verified Customer

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Katherine Drew Whitesboro, TX

I've had to call a couple of times for different issues. It's nice to know I can call and you find a qualified person to take care of my problems.

5 years ago

Reply from American Home Shield

Hi Katherine. Thank you for your review. We want you to know we are here when you need us. We love taking the hassle and worry out of unexpected repair needs. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Matthew Klaus Harold, FL

I have had several Home Warranty companies and AHS is far and away the most responsive and easiest to work with, they are the best!

5 years ago

Reply from American Home Shield

Hi Matthew. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Sep. 9th, 2021

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Verified Customer

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kenny smith Taft, CA

made phone call to automated system-for easy to navigate.everytime spoke to customer servive-very friendly and able to answer my questions

5 years ago

Reply from American Home Shield

Hi Kenny. Thank you for letting us know about your experience. We are happy to hear that you reached us with ease. We look forward to taking care of your repair needs again in the future.

Sep. 9th, 2021

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Verified Customer

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Clarette B. Mines Richmond, VA

My lights were out in my home a electrician was sent out but he was unable to repair it. American Shield sent out another and he took care of it.

5 years ago

Reply from American Home Shield

Hi Clarette,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Eloisa Red Oak, TX

They are not loyal to customers. They like to do patch work and the amount of cost paid by them is nothing. Monthly charge plus $75 for all visits for 15 years, then when you need them the most they require you to pay out of pocket what you would pay with out coverage for patch work they never will replace. Very disappointing

5 years ago

Reply from American Home Shield

Hi Eloisa. Thank you for your feedback. I am sorry to hear you are disappointed with your home warranty coverage. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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