American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Lerma Ewa Beach, HI

After this AC situation, we will not be renewing our home warranty. The way they handle contractors and customer issues are just not acceptable. I put in our AC work order mid September, it is now Sep 28 and still no new contract assigned. Still no diagnosis! They said 24-48 hours to hear back for a new contractor after since the first one just stopped communicating after the initial visit. It's been well over a week! Still no update and we live in HI. We need our AC or our money back!

4 years ago

Reply from American Home Shield

Hi Lerma,
I hate to hear about the delay in service that has been experienced to have the service request completed on your air conditioner system. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

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Luis Javier Montoya San Antonio, TX

Tech dispatched was a real pro. Kept us informed as he had to order the part required.Promptly called us back when he had the part.

4 years ago

Reply from American Home Shield

Hi Luis. It is so wonderful that your repair need was taken care of and that the service tech kept you informed throughout the process. We can't wait to provide you with excellent service for your next repair.

Oct. 5th, 2021

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Sergio Ortega Visalia, CA

I had to get it fixed myself. The plumber said something is stuck in toliet and its not covered. I called a friend he has plumbing experience. He snaked the cleanout and toilet is working fine. The plumbing company that came wouldn't even look at anything. He toliet augered the toliet and said "I think something is stuck, this isnt covered Im done." There was nothing stuck in toliet. He wouldn't even look at clean out. What good is a plumber if he guesses. He wouldn't even fix and charge if it was my fault. He said it needed to be dealt with AHS.

4 years ago

Reply from American Home Shield

Hi Sergio. Thank you for providing feedback regarding your service experience. I am sorry to hear that you had to call your own plumber to address the problem. I would be happy to speak with you to further address this issue.

Oct. 6th, 2021

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Justin Remschneider lo Cincinnati, OH

Terrible. It takes forever to get them to arrange for work to be completed, forever for them to approve work once contractors show up, and you get hit with fee after fee. Oh, and after cancelling my contract weeks ago, I just got billed again. I called in and the individual told me that even though I called and cancelled with American Home Shield, that someone has to call me back from AHS to complete the cancellation.

4 years ago

Reply from American Home Shield

Hi Justin. I am sorry to hear that you were not pleased with the servie you received from AHS. I would be happy to speak with you regarding your concerns and the billing issue as well.

Oct. 6th, 2021

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Carli Hankey Columbus, MS

They did a wonderful job!! The plumber went above and beyond to make sure we were taken care of and in a reasonable amount of time too

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Carli. Thank you for taking time to write a review. It is great to hear the plumbing issue was resolved to your satisfaction. We look forward to providing you great service for your next repair need as well.

Oct. 6th, 2021

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Anthony Council Fredericksburg, VA

Thus far, I have had very professional and courteous contractor's perform service on my house. I could not be happier in their service.

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Rachel Sugar City, ID

Didn’t give full details in email about replacement and was a nightmare trying to get reimbursed. Proper info of what they needed from me was not in email which led to major miscommunication and problems for me.

4 years ago

Reply from American Home Shield

Hi Rachel,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Rachael Salinas, CA

It was easy to file a claim. From there, the appointments were made with professionals and the problems were resolved in a timely manner.

4 years ago

Reply from American Home Shield

Hi Rachael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

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Eddie Warrensburg, MO

I had an electrical issue and they sent a tech out, he stated in the report to AHS that the breaker box needed to be replaced and he could not do the job. When I called I was told it was not covered under my plan.

4 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Tracy Ray Farmer Coalinga, CA

They keep me informed about every single step of the process and respond quickly, I have been extremely impressed with the service.

4 years ago

Reply from American Home Shield

Hi Tracy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Roberto Guzman Las Vegas, NV

Quick solution to our 5 ton HVAC compressor during Las Vegas heatwave, it’s proven that they’ll replace it it’s not fixable.

4 years ago

Reply from American Home Shield

Hi Roberto,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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R. Mccurry Plano, TX

Been with them for a few years. My son kept telling me how good you are so I finally signed up. Efficient, predictable service, worth the money.

4 years ago

Reply from American Home Shield

Hi R. McCurry. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to you being a valued home warranty member for manyyears to come.

Sep. 29th, 2021

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Verified Customer

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Edward Hampton Florence, AL

Right now my experience is terrible. My family has been without a washer for over a month. The only way to get a status is that I have to call. The contractor nor AHS calls to let me know anything.

4 years ago

Reply from American Home Shield

Hi Edward,
I hate to hear about the delay in service experienced to have the washer repaired. I would be glad to speak with you to reach a resolution.

Oct. 1st, 2021

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Verified Customer

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Janet Davis Kissimmee, FL

The website is easy to use. I requested an appointment and got a response almost immediately. I have already recommended them to friends.

4 years ago

Reply from American Home Shield

Hi Janet. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 29th, 2021

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Verified Customer

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Sharon Lynn Priddy Diana, TX

I have been a client of AHS for 20+ years and have never had a problem with their service. Excellent and timely action on all problems.

4 years ago

Reply from American Home Shield

Hi Sharon,
Your patronage of 20 plus years is more than appreciated! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 28th, 2021

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Yvonne Kandarian

Denied! Spoke to rep. 2nd op requested. Mr. Fix it doesn't repair Sub Zero! Need 2nd op

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Yvonne. I am very sorry to hear that the issue with your appliance was not resolved to your satisfaction. I woud be happy to speak with you to further address this matter.

Sep. 29th, 2021

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Verified Customer

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Jamie Strasser Aurora, CO

In past 3 years have had hot water heater replaced, heater and air conditioner repaired. As well as washing machine repaired

4 years ago

Reply from American Home Shield

Hi Jamie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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James Baker Harvest, AL

Home shield assigned contractors who were on time and resolved my issues quickly and treated me with courtesy and professionalism.

4 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Sep. 28th, 2021

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Bryan Sebastiao

Home shield was great although we had issues with the first company they assigned. It was quickly solved by the home shield team!

4 years ago

Reply from American Home Shield

Hi Bryan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Mimi Moseley Redding, CA

Well, so far, all is good. I was informed that you needed to give a "cash out" instead of repairing our dishwasher. I have submitted the receipt and heard nothing in response.

4 years ago

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Verified Customer

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Asberg M. Edmond, OK

It's been really hard with COVID but I was able to use the chat feature with AHS to help communicate when dealing with issues at our house.

4 years ago

Reply from American Home Shield

Hi Asber. Thank you so much for letting us know that you were able to use the chat feature to address your needs. We are here to assist you and want you to know you can always trust AHS to be there when needed.

Sep. 21st, 2021

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Pavels Kilivniks Richmond, VA

Responsive and professional. We went through the process of replacing a dishwasher and all steps went smoothly. Only observation is that it took longer than expected

4 years ago

Reply from American Home Shield

I Pavels. Thank you for your positive review. It's great to hear that you were able to get your dishwasher replaced. We appreciate your patience while we worked to resolve the issue. We look forward to providing you with a better experience for your next repair need.

Sep. 23rd, 2021

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Natasha Mackay San Tan Valley, AZ

My washer needs a valve replaced to work properly, I've called several times to have a cash out done to have a plumber that I've chosen repair the washer value since the the one AHS assigned was capable of repair it on a timely basis, I keep calling calling AHS just to get a cash out and keep getting excuses as to why the cash out can't be done, I just want my washer repaired since its been almost three weeks.

4 years ago

Reply from American Home Shield

Hi Natasha. Thank you for letting us know the issue with your washer has not been resolved. I would be happy to speak with you to further address this matter.

Sep. 21st, 2021

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Jeannette Bell Long Beach, CA

Just not happy with the service. It takes a long time to get parts, I've had a rude and very disrespectful service tech. It takes a very long time to get parts, and what is this my washing machine was never fixed completely. I just got tired of calling and complaining about it.

4 years ago

Reply from American Home Shield

Hi Jeannette. I am sorry you were not satisfied with the repairs for your washer. We appreciate you taking time to provide feedback on your experience. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Nancy J Caselli Elk Grove, CA

Simply stated: Excellent. One phone call to AHS and they took care of the necessary arrangements. (air conditioner repair)

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for taking the time to provide a rating about the AC repair. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Ami Chapman Tulsa, OK

We have had a horrible experience. They claim to have never received the technician's diagnosis for our dishwasher. I have called AHS at least 6 times in the last several weeks to follow up. They always say our claim has been forwarded to the supervisor or manager who is supposed to call me back within 24-48 hours but each time no one ever calls me back. My next call will be to my lawyer.

4 years ago

Reply from American Home Shield

Hi Ami. Thank you for letting us know the problem still has not been resolved with your dishwasher. I can see why this would be upsetting. I would be happy to speak with you to further assist with this matter.

Sep. 21st, 2021

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Ram T Glen Allen, VA

Key technician was very accommodating in choosing a mutually acceptable time, and was knowledgeable and patient when explaining the process.

4 years ago

Reply from American Home Shield

Hi Ram. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 21st, 2021

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Verified Customer

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Lee W. Pagel Austin, TX

Contact persons are challenging to understand. Challenging to speak with someone rather quickly. After initial contact, service is normally good

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Ma‚Äôon Adams Mobile, AL

Very slow to respond. Difficult to get timely answers. Will not get managers or supervisors to call when you need more info. It requires way too much effort to get coverage what is in the policy. It is a game.

4 years ago

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Verified Customer

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John Shaw Yakima, WA

My air conditioner went south this summer and the contractor was on it the same day. I am happy to say it was fixed the same day!

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Martin moreno Fresno, CA

Great service and very knowledgeable and helpful and friendly great service thanks I would always recommend to my friends and family thanks

4 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Carl A Bruice Rio Linda, CA

Service has been largely accetable, but not 48 hours and VERY disappointed in hiking my monthly rate up 62% in two years. Closing in the point of diminished value

4 years ago

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Anthony Cleveland, OH

It's very simple you pay the bill you have a problem you call for service irvis they scheduled an appointment come out and repair or or replace

4 years ago

Reply from American Home Shield

Hi Anthony,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Travis Childs South Bend, IN

The work that is done by the various contractors are great, but talking with customer service is a chore since, evidently, I am calling India for help.

4 years ago

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Sharon Smith

I placed a service call that my ac/heat system was completely not working on a Friday night. A tech wasn't available until the following Wed despite asking AHS to expedite request. No ac for 12 days in June in the South. Within a week, had same issue reemerge. Again, it was almost 2 weeks before it was resolved. While I completely understand ordering parts might take several days, I see no reason the initial call couldn't have been transferred to another vendor who could respond in a more timely manner. I live in a large city, there is more than one heating/cooling repair company.

4 years ago Edited September 20, 2021

Reply from American Home Shield

Hi Sharon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Kweku Ocran South Sioux City, NE

When I discovered a water pipe leak at my residence, l contact AHS and within a few days, a contracted came to fix the issue professionally.

4 years ago

Reply from American Home Shield

Hi Kweku,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Eleanor Robertson Houston, TX

As usual AHS takes care of all of my problems with my home. I call they schedule a representative to come out and get the matter resolved.

4 years ago

Reply from American Home Shield

Hi Eleanor,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Patricia Golkar Grand Prairie, TX

Great with Hopwood Electric!!! They fixed the problem and are professional. A five star company that American Home Shield uses.

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Robert Mentz Saint Petersburg, FL

The vendor called stating their tech was hurt and they were delayed by a few days and AHS could not provide another vendor to replace them until possibly a week later ?!?! Not having a working AC in Florida in August for over a week....unacceptable service.

4 years ago

Reply from American Home Shield

Hi Robert. I am sorry to hear that the problem with your air conditioning was not resolved quicker. I would be happy to speak with you to address this issue further.

Sep. 13th, 2021

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Verified Customer

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Edgar G. Garcia Las Vegas, NV

It's so so. THe plumber that was sent to me didn't care to thoroughly check the leaky main pipe. He basically looked at it and made his assumption, without further investigations.

4 years ago

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Verified Customer

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Consuelo Tucson, AZ

Work was done in a timely matter . And we were able to keep cool with the maintenance done the same day on our air conditioning system

4 years ago

Reply from American Home Shield

Hi Consuelo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Genive Esparza Fresno, CA

Always good on appointment and timing. Technicians arrive on time and are very professional usually in and out within 30 minutes

4 years ago

Reply from American Home Shield

Hi Genive,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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LYDIA MURPHY Caldwell, TX

My a/c wasn't working so paid for service call. Met with technician who was very nice and informative. He said I would be contacted with repair information. Heard nothing from Home Shield. I called after couple of weeks and representative said part on order and they would contact me when arrived to arrange for repair technician to come. Have heard nothing. It's been three weeks.

4 years ago

Reply from American Home Shield

Hi Lydia. Thank you for bringing to our attention that you still have not been contacted to complete repairs for your air conditioning. I can see why this would be upsetting. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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John San Jacinto, CA

They always come whatever the problem may be and will fix it or replace. They have been good to us. We wi continue to use American Home Shield

4 years ago

Reply from American Home Shield

Hi John,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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Tammie Doolan

I have always had good results with any issues I have had. The vendors that are associated with AHS have always been very professional.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tammie. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively and your refrigerator was replaced. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 13th, 2021

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ermelinda wood Pacifica, CA

They are responsive send techs out to inspect evaluate and repair issues. If needed order parts to complete the repair.

4 years ago

Reply from American Home Shield

Hi Ermelinda,
We appreciate your feedback and hope you continue to enjoy the service and techs we provide!

Sep. 13th, 2021

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James Dailey Loris, SC

everything went well except I gave the a number to call to set up the services and the sent my number tothe provider not the person who had access to the house.

4 years ago

Reply from American Home Shield

Hi James. Thank you for providing feedback on your recent service experience. I am sorry there was a misunderstandting with providing the contact information. We value you as our home warranty member and look forward to taking the hassle and worry out of your unexpected home repair needs.

Sep. 16th, 2021

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H Robert Levin Marietta, GA

It could not have been worse- Nearly a month without Central Air, with two separate part replacements that did not work by one firm, who was replaced by another who determined the AC motor (29 years old) needed to be replaced, but of course wouldnt be covered, because of damage by wildlife ( old stuff seen) despite the fact that my wildlife protection policy has been in effect for the past ten years, and a receipt for this years inspection was provided within the past two weeks

4 years ago

Reply from American Home Shield

Hello. Thank you for bringing your concerns to our attention. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to speak you to address this matter further.

Sep. 14th, 2021

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Verified Customer

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Mary Hoenes Hilliard, OH

it's okay, feels like a lot of money to cover stuff. The fee for having someone come out is steep, especially given that three times it has taken the workers less than 10 minutes to fix the problem.

4 years ago

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Verified Customer

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Kathleen A Barfield San Antonio, TX

Always great to deal with! Always prompt in scheduling services, provides quality professionals, replaces if it can't be fixed.

4 years ago

Reply from American Home Shield

Hi Kathleen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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