American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Margaret Boni Reno, NV

Every time I've had to use AHS, they have been courteous and prompt. The service companies that have been used are great as well.

4 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Bob Novello

The whole process was quick. The company they sent out was helpful and knowledgeable.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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SHERRIE WALLS Hyattsville, MD

I placed a service call on line and I received an email right away, then I received a call and another email, quick response.

4 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Maria Diaz Lancaster, TX

Excellent and professional service. Repairs offered in a timely manner. Technician were respectful and very professional.

4 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Angela Moisant Choctaw, OK

I liked them at first for easy fixes, but as soon as something big happened they have been denying my claim on a heater. Said because a switch is broken that it isn't installed for diagnosis and therefore can't cover the replacement.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Angela,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Sean McClurkan Georgetown, TX

My washer died and they had a service technician to the house in a day or two and a week after that, I had a new washer installed.

4 years ago

Reply from American Home Shield

Hi Sean. Thank you so much for letting us know how promptly and effectively the issue was taken care of with your washer. We are so happy to have provided you with service you can count on. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Richard Holden Martinez, CA

I have had two bad experiences with AHS and its referred professionals. The first involves a plumbing leak that was apparently denied because of a construction error. I never received a denial letter or the report from AHS. The second involved my HVAC system and an electrical line problem. Again, no letter of denial or actual report provided. Despite getting a rate increase I. The past year, AHS has been useless as a home warranty. I am within a month of cancelling.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for letting us know that you were not satisfied with the service experiences for your plumbing and HVAC system. I would be happy to speak with you further to address your concerns.

Nov. 2nd, 2021

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Verified Customer

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Deborah Beer Verona, PA

We've had to call in multiple times since buying our house. Each time they helped us resolve the issue well. We'd be broke without them!

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Cindy S Lovern Mechanicsville, VA

I pay a high monthly fee that keeps going up, and I pay $125 per visit - so I am almost to the point that it doesn't pay to keep the service and instead just pay for something when it breaks.

4 years ago

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Verified Customer

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Bill Seubert Shawnee Mission, KS

They were true to the agreement and quickly and painlessly arranged to have my broken hot water heater replaced. Was painless and easy!

4 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Mary gallaher West Jordan, UT

Very professional and quick turnaround time trying to fix my fridge. Appreciated that they took the time to try to fix it.

4 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Ronald Mills Raleigh, NC

Technician was very professional and easy to deal with. Well trained and diagnosed the problem and made the repair quickly. Very impressed!

4 years ago

Reply from American Home Shield

Hi Ronald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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David Henderson Tulsa, OK

Waited weeks during hottest weather for ac to be fixed. Rcause they would not authorize another service company, who had the part, to fix it. Am waiting now on microwave fix. Can't get any info from AHS or their contracted service agent.

4 years ago

Reply from American Home Shield

Hi David. Thank you for the feedback regarding your service experiences. I am sorry to hear that the issues were not resolveed to your satisfaction. I would be happy to speak with you to assist with any unresolved matter.

Oct. 28th, 2021

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Verified Customer

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Anonymous Beverly Hills, CA

If you like calling AHS several times a day and calling their techs simultaneously several times a day, then just throw your money away. We took cold showers for weeks until it was resolved. It's sad when you talk to your friends about the same company, and everyone comes to the same conclusion that it is a scam. One friend gave up with AHS after 6 weeks of her dishwasher never being fixed by them.

4 years ago

Reply from American Home Shield

Hello and thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Oct. 26th, 2021

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Verified Customer

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Shawnesha Jones Tallahassee, FL

I would rate them higher yet their customer service reps and lack of training and empathy makes me rate them this way. I'm always connected to someone who has a heavy accent and doesn't care about my concerns

4 years ago

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Verified Customer

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Deneen G Green Philadelphia, PA

Ease of application phase and expediency of response of technician. However, the time to get the needed product was slow and I was not updated along the way.

4 years ago

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Verified Customer

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Joseph gorg Pequot Lakes, MN

The technician arrived on time was Polite and extremely professional completed our dryer and washer repair and the plants are working good

4 years ago

Reply from American Home Shield

Hi Joseph,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Frank M Augusta San Clemente, CA

They fulfill their purpose in a prompt, ethical and efficient manner. Then they add courtesy and pride in a job well done. Not just "good enough".

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Carrie Krosse Pittsburgh, PA

Most recently, I had to pay 2 service requests because I didn't specify the leak under our sink could be from the faucet. I put pipe leak only because I had to choose. I'm not a plumber. The water could have been coming from anywhere. Very frustrating.

4 years ago

Reply from American Home Shield

Hi Carrie. Thank you for bringing this matter to our attention. I am sorry to hear how frustrating this situation has been. I would be happy to speak with you and assist with a resolution.

Oct. 28th, 2021

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Verified Customer

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Jeff Melnick Dallas, TX

They are ok, sometimes everything is covered, other times the have a lot of small print in their agreement that allows them to cover very little of the costs. That is especially true for more expensive jobs.

4 years ago

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Verified Customer

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Christine Angel Yorba Linda, CA

AHS was awesome! The process was so easy and help came right away!! I'm so glad I chose American Home Shield to protect my home and my wallet!

4 years ago

Reply from American Home Shield

Hi Christine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Anthony L Eagleton Baytown, TX

When I called AHS they immediately scheduled my appointment for the servicer to come out to my home to repair my refrigerator.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know about your positive experiences when requesting service for your refrigerator. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Oct. 26th, 2021

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Verified Customer

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Maggie M Baum Cedar City, UT

There have been very easy to work with, quick response time. The service technician are professional and very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Maggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Julia Hunter Conroe, TX

I have to call them again as the leak I called. about two weeks ago is worse now and plumber said it was just loose connections. I am very disappointed I refuse to pay another $75 when problem should have been addressed then. This is the third time that I have had plumbing problems in last 5 years and I have to have someone come out more than two times to fix it. I have two houses insured and I am not happy that no one seems to do their job. It is always half way done and not quality work.

4 years ago

Reply from American Home Shield

Hi Julia. Thank you for bringing this matter to our attention. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this issue further.

Oct. 20th, 2021

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Verified Customer

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M Helena, MT

Prompt service, which was much appreciated. I just wish it was routine to explain why more was being charged to my credit card (over $100), on top of what I pay monthly.

4 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Rebecca Deering Morrow, GA

It took me 4 months to get a replacement for my dishwasher and it took 3 techs before I got it install.i had to continually called them.i don't planned to renew my contract when it time to do so

4 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with you to discuss your experience.

Oct. 21st, 2021

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Verified Customer

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Cheryl Summit, AZ

Usually prompt service need to communicate what I was getting into better nothing said about $100 service fee until I needed service asked twice for terms to be sent to me

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Jessica Backensto Mansfield, OH

I have had everything, including my car, fall apart these last couple of months. I have had great response and coverage.

4 years ago

Reply from American Home Shield

Hi Jessica. We are so happy to hear that you have been pleased with your coverage and repair experiences. We are here to take the hassle and worry out of unexpected home repairs. We are really glad you chose AHS to be there when you need us.

Oct. 18th, 2021

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Verified Customer

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Ron Johnson Rockford, IL

I've had AHS for about twenty years and the company has helped my wife and I from replacing a furnace to fixing our leading toilet.

4 years ago

Reply from American Home Shield

Hi Ron. Thank you for taking time to let us know about the service you have received over the years. It is wonderful to know you have been pleased with your repair experiences. We look forward to being your home warranty company for many more years to come.

Oct. 18th, 2021

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Verified Customer

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Yuzhe Chen Saratoga, CA

Used AHS for years. Satisfied with the services and repair coverage. The only thing is about the sudden price increase.

4 years ago

Reply from American Home Shield

Hi Yuzhe. Thank you for your feeback. We are glad to know you are happy with the service and repairs. We understand price increases can be overwhelming. We remain committed to doing our best to make sure you are able to find the value in the coverage we offer. Thank you for being a valued member of American Home Shield.

Oct. 18th, 2021

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Verified Customer

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ISAAC GARZA Bakersfield, CA

American Home Shield came through again.! My service appointment was scheduled the next day and my air conditioning unit was was fixed the same day.!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Isaac. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting your repair needs met. Thank you for choosing American Home Shield.

Oct. 18th, 2021

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Verified Customer

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Ioannis B Tsounis Springfield, OH

Needed a repair so i paid a 100 dollars. They said the repairman was going to be in my house soon( it was an emergency). They took my money and no one show up. I ended hiring another person.

4 years ago

Reply from American Home Shield

Hi Ioannis,
Thank you for bringing this to our attention. I would be glad to speak with you about the service call issue.

Oct. 28th, 2021

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Verified Customer

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Glenda Frank Crowley, TX

Great customer service! They sent someone to fix my air blower and they did a great job and explaining everything theybwere doinf

4 years ago

Reply from American Home Shield

Hi Glenda. We are so happy you took time to tell us about your repair experience. We want you to know you can count on AHS to provide you with great service when you need us. We look forward to working with you again.

Oct. 18th, 2021

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Verified Customer

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Whaeed Khan Stockton, CA

I recently had my refrigerator go out and it took them over four week to send someone out that was qualified to replace the failed compressor. Also I had to talk to support rep several time to find a quantified technician to fix the problem. I been a customer for years and the customer support personal is horrible. I sent most of the time on hold and for some reason every-time I asked to speak to a manager or supervisor I was told on one was available. Absolute horrible experience with the recent service request.

4 years ago

Reply from American Home Shield

Hi Whaeed. Thank you for letting us know about your experience with your refrigerator. I do hate to hear that it took over four weeks to to fix the issue. I would be happy to speak with you to further address your concerns.

Oct. 20th, 2021

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Verified Customer

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Michael Kruep Conroe, TX

2 refrigerators, 1 dryer, 1 dishwasher w great customer service and good vendors that work with you.Great company that takes care of you!

4 years ago

Reply from American Home Shield

Hi Michael. Thank you your feedback. We are happy to know you were pleased with the service you received and we look forward to providing you with great service for your next repair need as well.

Oct. 18th, 2021

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Verified Customer

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Connie Johnson Enid, OK

Was having trouble with AC they sent different companies each time until the last 2, =put bandades on each time instead of fixing the real problem. costing me $400.00 in service fees!!

4 years ago

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Verified Customer

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Claire Arthurs Toano, VA

I'm disappointed, I had my dishwasher serviced 4 times for the same problem. The dishwasher needs to be replaced and it cost $100 every time to have a technician fixed the dishwasher and home shield is refusing to replace it. The money I spent every month plus 4 technician service I could have bought a new dishwasher.

4 years ago

Reply from American Home Shield

Hi Claire,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution to have the dishwasher repaired.

Oct. 19th, 2021

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Verified Customer

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David Isser Henderson, NV

Great Customer Service They treated me with respect kindness and were overall very genuine and even took consideration for my child

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Linda/Jacqueline Pustola/Couzens Surprise, AZ

I have been trying to get a copy of the contract for our second house since May. I even sent a certified mail, return receipt to corporate office in September. Still no reply or copy of the contract. What a waste of money to even try and correspond!

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for letting us know you still have not received a copy of the contract agreement. I would be happy to speak with you and assist with resolving this issue.

Oct. 21st, 2021

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Verified Customer

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James Garay Trabuco Canyon, CA

AHS is successfully trying to make customer experience more easer with new technology in helping to assist in addressing issues related to repairs.

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Tom seymour Mariposa, CA

Very concerned if I have a program that is of any value. I was under the impression that my pool equipment was covered. It was not. The person I talked to put me on hold, when I ask to talk to a supervisor. He ask me why I want to talk to a supervisor. He left me on whole and never came back. Now I am not sure what you really cover. Do I have to look at the small print or get a lawyer to look at the Policy.

4 years ago

Reply from American Home Shield

Hi Tony,
I hate to hear about the lack of customer service that was experienced to have your pool equipment repaired. I would be glad to speak with you to further assist.

Oct. 21st, 2021

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Verified Customer

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John Trenner Monterey, CA

The repair person came and worked on the washing machine, it worked for one cycle and now it doesn't. Called the repair person told him it was not working and he said he would order parts. Will see what happens, been without a washing machine for two weeks.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution for the washer machine.

Oct. 19th, 2021

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Verified Customer

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Erv Bauman Pittsburgh, PA

Anytime I need them they are there. Replaced a dishwasher because it was deemed unfixable by their technician. Replacement was quick and easy

4 years ago

Reply from American Home Shield

Hi Erv,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Rita N Bacon Garland, TX

The techs were prompt, courteous and efficient. They got the job done properly and came back immediately to remedy a left-over issue.

4 years ago

Reply from American Home Shield

Hi Rita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 12th, 2021

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Verified Customer

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Lalaine Sison Richmond, TX

I request my Refrigerator since Aug 24 the contractor submitted that it won't be fixed . The authorization Dept never reach me out . Today is Oct7, 2021 everyday I'm calling AHS and never get an answer . This is ridiculous been in their company for 15 yrs now and now that refrigerator is very important how do you react with this . More than a month you never reach me out my request and options for the replacement. Been calling your customer service and never reach me out

4 years ago

Reply from American Home Shield

Hi Lalaine,
I would be glad to speak with you in regards to the delay in service to have the refrigerator repaired.

Oct. 12th, 2021

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Verified Customer

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joseph c neola Little Elm, TX

I'm a happy camper. The air conditioner was out. It's HOT in Texas! And it was fixed the same day! Can't ask for better than that.

4 years ago

Reply from American Home Shield

Hi Joseph. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. It is so good to know we were able to do so with your air conditioning. We thank you for trusting AHS.

Oct. 12th, 2021

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Verified Customer

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Deepali Chikkam Irving, TX

The agent who fixed my fridge was very knowledgeable and did a perfect job.Had someone else come before and the issue came back.

4 years ago

Reply from American Home Shield

Hi Deepali. Thank you for letting us know about the experience with your refrigerator. It is so good to know the technician resolved the issue and you were happy with the repair. We look forward to taking care of your next repair need as well.

Oct. 12th, 2021

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Verified Customer

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Patricia Wallace Irmo, SC

The guy that came to my was very nice and professional he did a great job even cleaned up the mess I would recommend him to other people

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you so much for telling us about your repair experience. We are so happy to hear how great the technician was. We look forward to meeting this same level service for your next repair need as well.

Oct. 11th, 2021

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Verified Customer

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Mary Jarvis

Appliance, plumbing and Hvac repair. We'll worth having this service. It saved me time in trying to find service person.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you so much for taking time to let us know how pleased you are with your warranty coverage. We are so happy you are finding the value in choosing AHS. We look forward to taking care of your next repair need to your satisfaction as well.

Oct. 11th, 2021

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Verified Customer

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Sheila Stone Silver Creek, GA

Always given a different phone number to return calls, IF I get a return call from an agent. Have only been able to talk to the same agent ONCE. Contract says I will get charged the deductible untill the contractor actually shows up BUT I am about to dispute a charge because the contractor did not show and I have already been charged.

4 years ago

Reply from American Home Shield

Hi Seila. Thank you for bringing your billing concern to our attention. I am sorry if ther was any misunderstanding as to when your payment would be charged. I would be happy to speak with you to discuss this matter further.

Oct. 11th, 2021

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