American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Barbara Smith Rancho Mirage, CA

Very frustrating. I was greatly inconvenienced during the service of my washer. It went on roughly from Dec 2020 for 4 months. Service people could not diagnose the problem spent all of 15 minutes in my house 4-5 visits later over that time it still was not fixed

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you letting us know about your experience with your washer. I am sorry to hear you were without your washer for 4 months. I would be happy to speak with you to discuss this issue further.

Oct. 11th, 2021

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audrey kostecky Merced, CA

my dryer stopped working in June, not fixed yet, I was suppose to get a check for 850. for a new dryer, I was told this 2 weeks ago still no money & I find out it does not pay what the dryer is the time I get it here & installed, it is to come to my home this Friday.

4 years ago

Reply from American Home Shield

Hi Audrey. Thank you for taking time to write a review of your experience with the dryer. I am sorry to hear that you have not received the payment. I would be happy to speak with you to address this issue further.

Oct. 11th, 2021

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Sheila Stone Silver Creek, GA

Always given a different phone number to return calls, IF I get a return call from an agent. Have only been able to talk to the same agent ONCE. Contract says I will get charged the deductible untill the contractor actually shows up BUT I am about to dispute a charge because the contractor did not show and I have already been charged.

4 years ago

Reply from American Home Shield

Hi Seila. Thank you for bringing your billing concern to our attention. I am sorry if ther was any misunderstanding as to when your payment would be charged. I would be happy to speak with you to discuss this matter further.

Oct. 11th, 2021

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Verified Customer

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Mary Jarvis

Appliance, plumbing and Hvac repair. We'll worth having this service. It saved me time in trying to find service person.

4 years ago

Reply from American Home Shield

Hi Mary. Thank you so much for taking time to let us know how pleased you are with your warranty coverage. We are so happy you are finding the value in choosing AHS. We look forward to taking care of your next repair need to your satisfaction as well.

Oct. 11th, 2021

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Verified Customer

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Rita Coutorie Irving, TX

You sent Joseph from Hopwood to make repairs. He made no repairs and actually told me that I was suppose to know what each switch went to. Than when we went to each other problem without even checking what could have been the problem, he told me I needed to get a new fixture for 2of the 3 problems I was experiencing. He told e if I got the new fixtures he could come back & replace them for ure

4 years ago

Reply from American Home Shield

Hi Rita,
Thank you for bringing the repair concerns to our attention at American Home Shield. I would be glad to speak with you to assist with getting the switches repaired.

Oct. 7th, 2021

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Verified Customer

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Sharla Rounsavall Bullard, TX

I called to have them come and check out my air conditioning system. They responded immediately, came and fixed my problem.

4 years ago

Reply from American Home Shield

Hi Sharla. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Sonya Oubre Victoria, TX

Made a repair request. Had a very hard time getting ahold of the company. The a/c repair company came 3 weeks ago. Wrote report about what needed to be done. I haven’t heard back from the company or American Home Shield.

4 years ago

Reply from American Home Shield

Hi Sonya,
I hate to hear about the delay in service that has been experienced to have the air conditioner system repaired. I will be contacting you to reach a resolution.

Oct. 7th, 2021

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Verified Customer

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TC Golden Banning, CA

Good service, fast results The service guy called and made an appointment. Showed up on time and completed the job in 30 minutes. Yahoo

4 years ago

Reply from American Home Shield

Hi TC. Thank you letting us know how well your service appointment went. We do our best to provide you with prompt and reliable service. We look forward to taking care of your next repair need as well.

Oct. 5th, 2021

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Verified Customer

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Dennis Harmon Spokane, WA

Fast, provided high quality technicians who arrived within a day or two of claim, no idea how it could have been better.

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Yvonne Rancho Cucamonga, CA

When we call with a problem they’re very helpful, very knowledgeable, very courteous, very friendly and very professional. Great customer service.

4 years ago

Reply from American Home Shield

Hi Yvonne. Thank you for your feedback. We are very happy to hear that you have been pleased with the service provided. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Oct. 5th, 2021

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Verified Customer

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Fayez Hamoui Burbank, CA

Very good and very happy with the service. Everything is working fine now and I would recommend the service to anyone with an AC issue. Thank you!

4 years ago

Reply from American Home Shield

Hi Fayez,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Alana Kolderman Louisville, CO

Absolutely LOVE AHS. Quick to respond and quick to solve. Great companies they contract with. Could not be more thrilled!

4 years ago

Reply from American Home Shield

Hi Alana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Earl Scott Suffolk, VA

Called AHS about faucet problems in our kitchen and had the company come over within two days. Repairs were made and everything is working great now.

4 years ago

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Verified Customer

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Luis Javier Montoya San Antonio, TX

Tech dispatched was a real pro. Kept us informed as he had to order the part required.Promptly called us back when he had the part.

4 years ago

Reply from American Home Shield

Hi Luis. It is so wonderful that your repair need was taken care of and that the service tech kept you informed throughout the process. We can't wait to provide you with excellent service for your next repair.

Oct. 5th, 2021

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Verified Customer

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Lerma Ewa Beach, HI

After this AC situation, we will not be renewing our home warranty. The way they handle contractors and customer issues are just not acceptable. I put in our AC work order mid September, it is now Sep 28 and still no new contract assigned. Still no diagnosis! They said 24-48 hours to hear back for a new contractor after since the first one just stopped communicating after the initial visit. It's been well over a week! Still no update and we live in HI. We need our AC or our money back!

4 years ago

Reply from American Home Shield

Hi Lerma,
I hate to hear about the delay in service that has been experienced to have the service request completed on your air conditioner system. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

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Verified Customer

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Elizabeth A Cotton Chicago, IL

Responses to service request are immediate. I have always got excellent services providers within days. In addition things have been hassle free.

4 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know about your experience. We are so happy that you service went so well. We love taking the hassle and worry out of home repair needs. Thank you for allowing AHS to provide you with great service.

Oct. 5th, 2021

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Verified Customer

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L Johnson Oklahoma City, OK

Communication with this company has been easy and professional. I left a company that was terrible, and am happy I chose AHS.

4 years ago

Reply from American Home Shield

Hi L Johnson. Thank yiou for letting us know how pleased you are with AHS. Iti s our to provide you with an excellent service experiene each time you reach us. Thank your for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Dian Feral Denver, CO

There were some minor glitches in having my problem taken care of, but AHS stepped up and get the job done. I was very happy overall with my experience.

4 years ago

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Verified Customer

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Carolyn J Mroz Bridgeville, PA

I don't no why I even have it. 30 year old ac unit n they kept trying to fix it. It needed replaced so I did on my own. Now I had a plumbing problem cost me over $600 where did I save there? I have a leak in my ceiling n I'm sure it won't be covered.

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank for taking time to provide your feedback. I am sorry to hear that you have not been happy with your home warranty coverage. I would hpapy to speak with you to address this issue further.

Oct. 6th, 2021

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Verified Customer

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renee Crowley, TX

washer issues contractor came out fix problem 1.5 week later contractor came back out stated whats needed, on 8/4/21 parts ordered parts on back order I was told I needed to wait 21 business day before I could be offered replacement STILL WAITING.

4 years ago

Reply from American Home Shield

Hi Renee. Thank you for bringing your service issue with the washer to our attention. I am very sorry to hear how long you have been without your washer. I would be happy to speak with you to address this matter further.

Oct. 6th, 2021

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Verified Customer

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Sergio Ortega Visalia, CA

I had to get it fixed myself. The plumber said something is stuck in toliet and its not covered. I called a friend he has plumbing experience. He snaked the cleanout and toilet is working fine. The plumbing company that came wouldn't even look at anything. He toliet augered the toliet and said "I think something is stuck, this isnt covered Im done." There was nothing stuck in toliet. He wouldn't even look at clean out. What good is a plumber if he guesses. He wouldn't even fix and charge if it was my fault. He said it needed to be dealt with AHS.

4 years ago

Reply from American Home Shield

Hi Sergio. Thank you for providing feedback regarding your service experience. I am sorry to hear that you had to call your own plumber to address the problem. I would be happy to speak with you to further address this issue.

Oct. 6th, 2021

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Verified Customer

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Justin Remschneider lo Cincinnati, OH

Terrible. It takes forever to get them to arrange for work to be completed, forever for them to approve work once contractors show up, and you get hit with fee after fee. Oh, and after cancelling my contract weeks ago, I just got billed again. I called in and the individual told me that even though I called and cancelled with American Home Shield, that someone has to call me back from AHS to complete the cancellation.

4 years ago

Reply from American Home Shield

Hi Justin. I am sorry to hear that you were not pleased with the servie you received from AHS. I would be happy to speak with you regarding your concerns and the billing issue as well.

Oct. 6th, 2021

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Verified Customer

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Carli Hankey Columbus, MS

They did a wonderful job!! The plumber went above and beyond to make sure we were taken care of and in a reasonable amount of time too

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Carli. Thank you for taking time to write a review. It is great to hear the plumbing issue was resolved to your satisfaction. We look forward to providing you great service for your next repair need as well.

Oct. 6th, 2021

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Verified Customer

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Anthony Council Fredericksburg, VA

Thus far, I have had very professional and courteous contractor's perform service on my house. I could not be happier in their service.

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Rachel Sugar City, ID

Didn’t give full details in email about replacement and was a nightmare trying to get reimbursed. Proper info of what they needed from me was not in email which led to major miscommunication and problems for me.

4 years ago

Reply from American Home Shield

Hi Rachel,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Rachael Salinas, CA

It was easy to file a claim. From there, the appointments were made with professionals and the problems were resolved in a timely manner.

4 years ago

Reply from American Home Shield

Hi Rachael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 28th, 2021

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Verified Customer

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Eddie Warrensburg, MO

I had an electrical issue and they sent a tech out, he stated in the report to AHS that the breaker box needed to be replaced and he could not do the job. When I called I was told it was not covered under my plan.

4 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Tracy Ray Farmer Coalinga, CA

They keep me informed about every single step of the process and respond quickly, I have been extremely impressed with the service.

4 years ago

Reply from American Home Shield

Hi Tracy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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R. Mccurry Plano, TX

Been with them for a few years. My son kept telling me how good you are so I finally signed up. Efficient, predictable service, worth the money.

4 years ago

Reply from American Home Shield

Hi R. McCurry. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to you being a valued home warranty member for manyyears to come.

Sep. 29th, 2021

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Verified Customer

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Roberto Guzman Las Vegas, NV

Quick solution to our 5 ton HVAC compressor during Las Vegas heatwave, it’s proven that they’ll replace it it’s not fixable.

4 years ago

Reply from American Home Shield

Hi Roberto,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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Edward Hampton Florence, AL

Right now my experience is terrible. My family has been without a washer for over a month. The only way to get a status is that I have to call. The contractor nor AHS calls to let me know anything.

4 years ago

Reply from American Home Shield

Hi Edward,
I hate to hear about the delay in service experienced to have the washer repaired. I would be glad to speak with you to reach a resolution.

Oct. 1st, 2021

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Verified Customer

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Sharon Lynn Priddy Diana, TX

I have been a client of AHS for 20+ years and have never had a problem with their service. Excellent and timely action on all problems.

4 years ago

Reply from American Home Shield

Hi Sharon,
Your patronage of 20 plus years is more than appreciated! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 28th, 2021

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Yvonne Kandarian

Denied! Spoke to rep. 2nd op requested. Mr. Fix it doesn't repair Sub Zero! Need 2nd op

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Yvonne. I am very sorry to hear that the issue with your appliance was not resolved to your satisfaction. I woud be happy to speak with you to further address this matter.

Sep. 29th, 2021

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Verified Customer

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Janet Davis Kissimmee, FL

The website is easy to use. I requested an appointment and got a response almost immediately. I have already recommended them to friends.

4 years ago

Reply from American Home Shield

Hi Janet. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Sep. 29th, 2021

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Verified Customer

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Jamie Strasser Aurora, CO

In past 3 years have had hot water heater replaced, heater and air conditioner repaired. As well as washing machine repaired

4 years ago

Reply from American Home Shield

Hi Jamie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Verified Customer

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James Baker Harvest, AL

Home shield assigned contractors who were on time and resolved my issues quickly and treated me with courtesy and professionalism.

4 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Sep. 28th, 2021

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Verified Customer

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Bryan Sebastiao

Home shield was great although we had issues with the first company they assigned. It was quickly solved by the home shield team!

4 years ago

Reply from American Home Shield

Hi Bryan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Mimi Moseley Redding, CA

Well, so far, all is good. I was informed that you needed to give a "cash out" instead of repairing our dishwasher. I have submitted the receipt and heard nothing in response.

4 years ago

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Verified Customer

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Ram T Glen Allen, VA

Key technician was very accommodating in choosing a mutually acceptable time, and was knowledgeable and patient when explaining the process.

4 years ago

Reply from American Home Shield

Hi Ram. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 21st, 2021

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Verified Customer

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Jeannette Bell Long Beach, CA

Just not happy with the service. It takes a long time to get parts, I've had a rude and very disrespectful service tech. It takes a very long time to get parts, and what is this my washing machine was never fixed completely. I just got tired of calling and complaining about it.

4 years ago

Reply from American Home Shield

Hi Jeannette. I am sorry you were not satisfied with the repairs for your washer. We appreciate you taking time to provide feedback on your experience. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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Verified Customer

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Pavels Kilivniks Richmond, VA

Responsive and professional. We went through the process of replacing a dishwasher and all steps went smoothly. Only observation is that it took longer than expected

4 years ago

Reply from American Home Shield

I Pavels. Thank you for your positive review. It's great to hear that you were able to get your dishwasher replaced. We appreciate your patience while we worked to resolve the issue. We look forward to providing you with a better experience for your next repair need.

Sep. 23rd, 2021

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Verified Customer

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Nancy J Caselli Elk Grove, CA

Simply stated: Excellent. One phone call to AHS and they took care of the necessary arrangements. (air conditioner repair)

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for taking the time to provide a rating about the AC repair. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 21st, 2021

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Verified Customer

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Asberg M. Edmond, OK

It's been really hard with COVID but I was able to use the chat feature with AHS to help communicate when dealing with issues at our house.

4 years ago

Reply from American Home Shield

Hi Asber. Thank you so much for letting us know that you were able to use the chat feature to address your needs. We are here to assist you and want you to know you can always trust AHS to be there when needed.

Sep. 21st, 2021

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Verified Customer

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Ami Chapman Tulsa, OK

We have had a horrible experience. They claim to have never received the technician's diagnosis for our dishwasher. I have called AHS at least 6 times in the last several weeks to follow up. They always say our claim has been forwarded to the supervisor or manager who is supposed to call me back within 24-48 hours but each time no one ever calls me back. My next call will be to my lawyer.

4 years ago

Reply from American Home Shield

Hi Ami. Thank you for letting us know the problem still has not been resolved with your dishwasher. I can see why this would be upsetting. I would be happy to speak with you to further assist with this matter.

Sep. 21st, 2021

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Verified Customer

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Natasha Mackay San Tan Valley, AZ

My washer needs a valve replaced to work properly, I've called several times to have a cash out done to have a plumber that I've chosen repair the washer value since the the one AHS assigned was capable of repair it on a timely basis, I keep calling calling AHS just to get a cash out and keep getting excuses as to why the cash out can't be done, I just want my washer repaired since its been almost three weeks.

4 years ago

Reply from American Home Shield

Hi Natasha. Thank you for letting us know the issue with your washer has not been resolved. I would be happy to speak with you to further address this matter.

Sep. 21st, 2021

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Verified Customer

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Lee W. Pagel Austin, TX

Contact persons are challenging to understand. Challenging to speak with someone rather quickly. After initial contact, service is normally good

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Ma‚Äôon Adams Mobile, AL

Very slow to respond. Difficult to get timely answers. Will not get managers or supervisors to call when you need more info. It requires way too much effort to get coverage what is in the policy. It is a game.

4 years ago

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Verified Customer

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Anthony Cleveland, OH

It's very simple you pay the bill you have a problem you call for service irvis they scheduled an appointment come out and repair or or replace

4 years ago

Reply from American Home Shield

Hi Anthony,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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Martin moreno Fresno, CA

Great service and very knowledgeable and helpful and friendly great service thanks I would always recommend to my friends and family thanks

4 years ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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John Shaw Yakima, WA

My air conditioner went south this summer and the contractor was on it the same day. I am happy to say it was fixed the same day!

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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