American Home Shield: Read 34,905 User Reviews From Real Homeowners

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H Robert Levin Marietta, GA

It could not have been worse- Nearly a month without Central Air, with two separate part replacements that did not work by one firm, who was replaced by another who determined the AC motor (29 years old) needed to be replaced, but of course wouldnt be covered, because of damage by wildlife ( old stuff seen) despite the fact that my wildlife protection policy has been in effect for the past ten years, and a receipt for this years inspection was provided within the past two weeks

4 years ago

Reply from American Home Shield

Hello. Thank you for bringing your concerns to our attention. I am sorry to hear the issue was not resolved to your satisfaction. I would be happy to speak you to address this matter further.

Sep. 14th, 2021

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Verified Customer

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Alex Hamilton Omaha, NE

Poor experience. My A/C was set to be replaced through AHS. The unit to be installed was still going to cost me a good amount of money for a low-quality unit. I opted for a cash-out option in order to get a better unit and the cash-out was just as bad. Still waiting for an email to accept the cash-out offer. The A/C company that was initially going to install the unit informed me that I accepted a cash-out offer yet I have heard nothing from AHS.

4 years ago

Reply from American Home Shield

Hi Alex,
Thank you for bringing this delay and your experience to our attention. I would be glad to speak with you to assist with getting the AC repairs completed.

Sep. 15th, 2021

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Verified Customer

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Aaron Bulkley Richmond, VA

My A/C refuses to keep the house cool. During the last month when it was 90+, the AC wouldn’t work past 11am and the temperature would get into the 80s in my house. The assigned contractor said the system is technically not broken and AHS would cover a new unit.

4 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution to have the AC system repaired.

Sep. 15th, 2021

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Verified Customer

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Arden Haynes Statesville, NC

ultimately they cover what they say they're going to cover, but sometimes it's a challenge with customer service reps because English isn't their first language

4 years ago

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Verified Customer

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doris preller Baltimore, MD

I already filled one out But all the companies were GREAT P Mayes great and great guy (Dave) and Climate Masters Great too.

4 years ago

Reply from American Home Shield

Hi Doris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Stephen M Eggleston Saratoga Springs, NY

I have had acouple good items fixed, no problem, and some others were very bad service, with Brunswick Co, 3o days to replace a leaking hot water tank and a $250.00 co-pay on heater plus the !00.00 deductable,

4 years ago

Reply from American Home Shield

Hi Stephen,
I hate to hear about the noncovered cost associated to have the hot water heater repaired. I would be glad to speak with you at your convenience.

Oct. 5th, 2021

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Verified Customer

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Ruthie Trigg Brandon, MS

And whenever I call they always get someone for me and is always prom and they are really nice when talking on the phone with them thanks

4 years ago

Reply from American Home Shield

Hi Ruthie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Robert Payne Bossier City, LA

My experience has been very positive in that we have had a number of different issues that have been handled professionally and efficiently.

4 years ago

Reply from American Home Shield

Hi Robert. We thank you for taking time to provide your feedback. We are very happy to hear that you are pleased with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Sep. 9th, 2021

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Verified Customer

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Annie Norment Little Rock, AR

I'm glad I purchased this service! It is great, friendly, and affordable! I would definitely recommend this service to family and friends!

4 years ago

Reply from American Home Shield

Hi Annie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Triaha

Quick response. Had issue with recent plumber service that showed to be untrustworthy. While response times is great, trusted and quality service needs to be addressed!

4 years ago

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Verified Customer

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Velanda Kaye Joyner Oceanside, CA

The service technician came and fixed my dryer in less than an hour after arrival. Took over a week to get here, but did the work well once on site.

4 years ago

Reply from American Home Shield

Hi Valenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Adreana Dotson Milwaukee, WI

Easy and efficient. I surprised how easy it was to request a service call especially since I haven't been with the the company for a short period.

4 years ago

Reply from American Home Shield

Hi Andreana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Betty Jakubowski Cedar Park, TX

American Shield has always sent professional people who really know what to do and how to fix whatever you called them about.

4 years ago

Reply from American Home Shield

Hi Betty,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Cindy Moseley Mount Pleasant, TX

Mostly great, a few off experiences but over all very very good. Phone service could improve. My local rep is the BOMB!

4 years ago

Reply from American Home Shield

Hi Cindy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Clarette B. Mines Richmond, VA

My lights were out in my home a electrician was sent out but he was unable to repair it. American Shield sent out another and he took care of it.

4 years ago

Reply from American Home Shield

Hi Clarette,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Dave Norton Lawrence, KS

Had a recent claim on a sump pump during a storm and AHS promptly contacted me and a service company. Not only same day but that morning

4 years ago

Reply from American Home Shield

Hi Dave,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Eloisa Red Oak, TX

They are not loyal to customers. They like to do patch work and the amount of cost paid by them is nothing. Monthly charge plus $75 for all visits for 15 years, then when you need them the most they require you to pay out of pocket what you would pay with out coverage for patch work they never will replace. Very disappointing

4 years ago

Reply from American Home Shield

Hi Eloisa. Thank you for your feedback. I am sorry to hear you are disappointed with your home warranty coverage. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

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Verified Customer

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Gail Burnett Johnson City, TN

At first, we weren't sure. But, AHS has come through on all the areas they cover. Usually it didn't take long to get service and things were fixed.

4 years ago

Reply from American Home Shield

Hi Gail. Thank you for letting us know you have been satisfied with the service you received. We will strive to provide you with an even better experience for your next repair need.

Sep. 9th, 2021

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Verified Customer

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James K Johnson Glassport, PA

I have found that the customer service, even during the pandemic, is good. The contractors sent to my home have been top notch.

4 years ago

Reply from American Home Shield

Hi James. Thank you for the positive review. We are so happy to hear that you are finding the value in your home warranty and are pleased with the service you have received. We look forward to working with you again and providing a great experience.

Sep. 9th, 2021

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Verified Customer

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Jimmy Darden Oklahoma City, OK

Worst business I've ever dealt with. My family paid you a premium for over a year and when I needed you you weren't there. You charged me for a repairman to come out that told you my dishwasher needs to be replaced now you sent a second person out that told you the same thing and yet you will not replace my dishwasher. No one calls me back no one follows up when I call in I'm on hold for hours at a time. You basically stole money from my family and you've earned Word of mouth advertising you do not want forever from me and I'm referring this to my attorney.

4 years ago

Reply from American Home Shield

Hi Jimmy,
I would like to thank you for bringing the ongoing delay to our attention. I would be glad to speak with you to assist with the service request and to reach a resolution.

Sep. 9th, 2021

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Verified Customer

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Katherine Drew Whitesboro, TX

I've had to call a couple of times for different issues. It's nice to know I can call and you find a qualified person to take care of my problems.

4 years ago

Reply from American Home Shield

Hi Katherine. Thank you for your review. We want you to know we are here when you need us. We love taking the hassle and worry out of unexpected repair needs. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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kenny smith Taft, CA

made phone call to automated system-for easy to navigate.everytime spoke to customer servive-very friendly and able to answer my questions

4 years ago

Reply from American Home Shield

Hi Kenny. Thank you for letting us know about your experience. We are happy to hear that you reached us with ease. We look forward to taking care of your repair needs again in the future.

Sep. 9th, 2021

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Verified Customer

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Lisa Evans Springfield, MO

Had no problems it American home shield. I did have issuess with the company who delivered my range. They did not call be4 coming

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for your feedback. We appreciate you letting us know about your experience. We will strive to provide you with an even better experience in the future. Thank you for choosing AHS.

Sep. 9th, 2021

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Verified Customer

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Matthew Klaus Harold, FL

I have had several Home Warranty companies and AHS is far and away the most responsive and easiest to work with, they are the best!

4 years ago

Reply from American Home Shield

Hi Matthew. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Sep. 9th, 2021

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Verified Customer

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ROBERT Allen SNOW Chandler, AZ

Very responsive. usually fixed within one day or so. good quality companies providing service. happy with service

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for your feedback. We are very happy to hear that you have been happy with the service you are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 9th, 2021

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Verified Customer

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Rich Ptak Huntley, IL

It is a comfort to know that a problem in our home can be addressed by just making a phone call to American Home Shield.

4 years ago

Reply from American Home Shield

Hi Rich. We appreciate your positive feedback. We want you to always know you can count on AHS when you have an unexpected repair need. We look forward to providing you with great service in the future as well.

Sep. 9th, 2021

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Verified Customer

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Rob K. Fenton, MO

From the time I called, they had someone out the next day. The guy was very knowledgeable and helpful. I recommend this service.

4 years ago

Reply from American Home Shield

Hi Rob. Thank you for your positive review. It is great to know someone was out for you the next day to address your repair need. We understand how important prompt and reliable service is. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Andrae Harrison Newport News, VA

Terrible, ac/heat was leaking. Give came said give 2 days to catch up. Never stopped running on garage floor, under garage door and down driveway. Called in today about that. Then had Taylor appliances come for microwave, he unhooked my overrange microwave. Said he would check back at the store for the particular piece that blew out or order it. He never responded back and my microwave still is inoperable. Company said they never came to my house

4 years ago

Reply from American Home Shield

Hi Andrae. Thank you for your feedback regarding your recent service experiences. I am sorry to hear the problems were not resolved. I would be happy to speak with you to further address these issues.

Sep. 10th, 2021

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Verified Customer

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Caleb Castille Broussard, LA

My AC went out in the middle of a hot, humid, Louisiana summer. AHS took care of us the same day we called. Best $100 I ever spent.

4 years ago

Reply from American Home Shield

Hi Caleb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Jason Mullins Moline, IL

They were great finding a Technician to fix my air conditioning, but very disappointed when it took American Homesheild 6 days to find a plumber to stop my water leak when I was leaking water a gallon a hour.

4 years ago

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Verified Customer

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Sandra Price Sunny Side, GA

Over the years any requests that I have made gave been prompt and serviced in a timely manner. Thanks for being on top of things.

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to taking care of your home repair needs for many more years to come.

Sep. 7th, 2021

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Verified Customer

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Steve Bartosik Erie, PA

I am on my second contract with AMS. It can be a little complicated. Once I figured out how the system works it was a great experience.

4 years ago

Reply from American Home Shield

Hi Steve. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your future repair needs as well. Thank you for being our valued home warranty member.

Sep. 7th, 2021

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Verified Customer

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Theresa San Antonio, TX

Thankfully we didn't use this company much but when we did good service providers were sent out in a timely matter. Problems were quickly fixed

4 years ago

Reply from American Home Shield

Hi Theresa. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 7th, 2021

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Verified Customer

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Levi Madison Cleveland, TN

excellent service, service came quickly. My refrigerator was deemed unrepairable and replaced within just a couple of days.

4 years ago

Reply from American Home Shield

Hi Levi. It's wonderful to hear how promptly and effectively the issue was taken care of with your refrigerator. We really appreciate you taking time to let us know how we are doing. We look forward to providing you with great service again.

Sep. 7th, 2021

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Lana Ferren Clarendon Hills, IL

They are horrible at execution, ordering of parts. Our AC broke on Aug 5 and we still don't have it fixed. There were issues with getting the part approved to be ordered as well as actually getting it ordered. Their follow up is also horrible as they were supposed to follow up with me today and I still haven't heard from them. We have experienced quite a heat wave during August which has also made it painful! It is now Aug 31 and we are still without AC.

4 years ago

Reply from American Home Shield

Hi Lana. Thank you for taking time to write a review. I am very sorry to hear about your experience with your air conditioning service. I would be happy to speak with you to further address this issue.

Sep. 7th, 2021

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Verified Customer

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Ellerbee Lithonia, GA

Servicemen has been good. Prices keep increasing for membership. Replacement of appliances decreases. Having to pay for air condition freon really sucks!

4 years ago

Reply from American Home Shield

Hi Ellerbee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Eleanor Bonner Fort Washington, MD

Worst customer service ever!!! In July 2021, my 20 year old outside a/c unit died. HS wanted me to accept the installation of a new part and 7 pounds of banned R-22 coolant at an additional cost of $600.00 to me! I requested the cash out option numerous times last month and have not received any information or a call back to date 9/1/2021!! and have not received

4 years ago

Reply from American Home Shield

Hi Eleanor,
I hate to hear about your most recent AHS experience to have the air conditioner system repairs by ATR. I would be glad to speak with you to assist with a resolution.

Sep. 8th, 2021

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Verified Customer

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Darrell Stephens Dickinson, TX

They should get rid of the automated answer service and have a real person always answer the phone. Everyone hates automated systems . people like talking to people

4 years ago

Reply from American Home Shield

Hi Darrell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Candice Black Merced, CA

They have been a sigh of relief to this home owner. They are quick to assign a company to any issue. They have saved me money every time.

4 years ago

Reply from American Home Shield

Hi Candice,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2021

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Verified Customer

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Patrice M McCoy Covington, LA

I asked for an itemized bill from the vendor replacing my water heater. AHS was unable to provide that information. The vendor refused to send it to me stating I had to obtain from AHS.i do not have much confidence in the ability to send reputable repair services to my home.

4 years ago

Reply from American Home Shield

Hi Patricia. I am sorry to hear that you did not receive the information that you requested. I would be happy to speak with you and assist with resolving this matter.

Aug. 31st, 2021

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Verified Customer

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Erica Wells Baton Rouge, LA

Plumbing: I called to get my gas leak fixed. Tiger Plumbing came out to tell me that they needed to run a gas leak test which wasn't covered. I paid $100 for that! They will not refund me because he came out. AHS knew BEFORE they took my money that they don't cover the test. It's unethical to take it anyway.

4 years ago

Reply from American Home Shield

Hi Erica. Thank you for providing feedback about your service experience. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 31st, 2021

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Verified Customer

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John Etta McGriff Denton, TX

Excellent experience with American Home Shield. Great communication and action. You call they schedule you and come quickly.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 31st, 2021

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Verified Customer

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Scott Hartley La Quinta, CA

I needed some duct work done and filed a request with AHS. They sent out a contractor who determined it wouldn't be covered by AHS. The contractor ended up doing the work and I paid him directly but I also had to pay AHS a $75 charge for a quote that all contractors do for free. So the job cost me more than it should/would have.

4 years ago

Reply from American Home Shield

Hi Scott,
I would be glad to speak with you about the ductwork service request and the service fee paid to diagnose.

Aug. 26th, 2021

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Verified Customer

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Frann Outlaw Sacramento, CA

I have had bad experiences trying to call the Company and always got someone from another Country that was hard to understand and they had to call someone else to get answers

4 years ago

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Verified Customer

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L Renne Proctor Sonora, CA

They are always very prompt in taking my information and setting up appointments with repair companies to expedite the repairs

4 years ago

Reply from American Home Shield

Hi L Renne. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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John Dashner Charlotte, NC

Web site is easy to use and service has always been provided within 3-5 days. Service performed has always been of high quality and vendors are very courteous

4 years ago

Reply from American Home Shield

Good morning John,
We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Verified Customer

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Larry Fondse Coulterville, CA

Home Shield responded promptly to my call, had repairman on site first thing next morning. Couldn't ask for better service, big thankyou.

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for the positive review. We do our best to provide our members with prompt and reliable service so we are very excited to hear that someone was out to take care of your repair need so quickly. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Annette Saberniak Manteca, CA

You SUCK. Im still waiting for my fan to be replaced. Originally seen by your sucky contractor on July 5th. Didnt even look at it and said i need a new one. Ive called 4 fucking times, still waiting for someone to contact me regarding my replacement. You only received a "1" cause i couldnt go lower. Oh, and between being transferred 3 times, i was on hold for almost 2 hours!

4 years ago

Reply from American Home Shield

Hi Annette. Thank you for taking time to let us know about your experience. I am sorry to hear you did not receive any follow up on replacing your fan. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

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Verified Customer

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Roxanne Martell Las Vegas, NV

Service was prompt and seamless. I did use an automated system, but did not have any issues getting the service we needed.

4 years ago

Reply from American Home Shield

Hi Roxanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and seamless service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Pawan Sethi Winchester, CA

We have had AHS for over 5 years now and in the beginning, all was well. Lately, some of the companies are not ethical to do the right thing. They use after market parts for plumbing or other purposes

4 years ago

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