American Home Shield: Read 34,871 User Reviews From Real Homeowners

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AJ Tucson, AZ

Unless they can find an excuse to outright deny a service request, AHS will barely honor the letter of their “coverage”. If a service provider finds something in the course of a repair not already mentioned in the service request, AHS prohibits them from doing anything about it, leading to further service calls, wait time, potential damage, etc.

4 years ago

Reply from American Home Shield

Hi AJ,
I hate to hear about your most recent American Home Shield experience to have the issues repaired. I would be glad to speak with you to get the issues reoslved.

Aug. 19th, 2021

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Verified Customer

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Geoffrey Velazco Long Beach, CA

Until recently, it was good. But, my last claim was a mess. I needed to speak to someone in the approval department because I had to get a repair done out of pocket after the technician provided by AHS misdiagnosed my problem. No one has yet to call me back

4 years ago

Reply from American Home Shield

Hi Geoffrey. Thank you for writing a review and letting us know that no one contacted you. We are here to address your concerns. I would be happy to speak with you to assist further with this matter.

Aug. 19th, 2021

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Verified Customer

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William Alexandr San Angelo, TX

when service was requested it took 3 1/2 weeks to get technician out for service. Then it took another 6 weeks before they came back to finish the job. Coulda done it myself for that hassle.

4 years ago

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Verified Customer

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Cindy Lancaster, CA

I have had issues with my central air and the people they send out are not fixing the problem. The last contractor (Seabreeze) does not answer the phone and does not call for days. They left me with no air for a week with temperatures being over 100. I called American hone shields customer service and they did nothing to get the air fixed sooner.

4 years ago

Reply from American Home Shield

Hi Cindy,
I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Verified Customer

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Carol Dayton Bella Vista, AR

My experience has been great. I like being able to enter my service request online and the contractor will contact me within hours!

4 years ago

Reply from American Home Shield

Hi Carol,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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Melissa Superior, AZ

For the little things it's great for the big issues it's very hard to get someone to come cover the area. When I got the insurance I was told it would be no problem to get coverage.

4 years ago

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Verified Customer

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Jesse Reinosa Denham Springs, LA

I used to love AHS never had a problem my problems were always solved on time. Then my fridge broke and we got assigned to The Good Guys who are terrible and it's been 2 weeks and my fridge is still broken. I called AHS multiple times before they failed to get my appliances fixed within 48 hrs as per your guidelines and they just gave me the run around and couldn't re assign my ticket to another local contractor that could come put here sooner to fix my fridge. Very disappointed might cancel and switch to someone that listens to their customers.

4 years ago

Reply from American Home Shield

Hi Jesse. Thank you for letting us know about the problem you are having with getting your refrigerator repair completed. I can understand how inconvenient it can be to be without your appliance working. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Verified Customer

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Lorna Morris Spokane, WA

Prompt efficient management of repairs or replacement of appliances. Friendly and helpful staff guide you thru the process

4 years ago

Reply from American Home Shield

Hi Lorna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 16th, 2021

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Verified Customer

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Vahid Raboodan Minneapolis, MN

First experience went well! Had a plumbing leak at one of my my properties, AHS dispatched a plumber and had it resolved on a few days.

4 years ago

Reply from American Home Shield

Hi Vahid. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with yourplumbing. Thank you for choosing AHS.

Aug. 16th, 2021

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Verified Customer

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Rickie R Keane Fort Worth, TX

Easy to schedule service call. Have one issue. Still have not received my $125 refund for a 'CANCELLED' appointment in June.

4 years ago

Reply from American Home Shield

Hi Rickie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. I would be happy to look into the refund for your cancelled service work order.

Aug. 16th, 2021

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Verified Customer

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Selena Durham, NC

We have used AHS for over 15 years as a recommendation from our realtor when we bought our first house. They have riendly & helpful customer service

4 years ago

Reply from American Home Shield

Hi Selena. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to being your home warranty company for many more years to come.

Aug. 16th, 2021

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Verified Customer

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Tamim Hessabi Corona, CA

AHS denied my HVAC leak because their contractor said they don't have enough access to the attic for repairs. After I proofed complete access is available, AHS said they will send a second opinion. The second time around they said claim is denied because it's not maintenance related. I asked for the contractor assessment and they would not provide. I called the contractor and they would not provide either referring me back to AHS.

4 years ago

Reply from American Home Shield

Hi Tamim. Thank you for letting us know about your service experience. I am sorry to hear that you did not receive the information you requested. I would be happy to speak with you further to address this issue.

Aug. 16th, 2021

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Verified Customer

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ophelia Delossantos Lawrenceville, GA

Terrible! My refrigerator Has Broken since 2 months .no replacement or repairs. And my repeated request for supervisor to call me has been ignored I'm highly dissatisfied. 2 months !this is ridiculous

4 years ago

Reply from American Home Shield

Hi Ophelia,
I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to get this resolved.

Aug. 17th, 2021

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Verified Customer

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Jamesa Evans Minneapolis, MN

They have been a life saver for me. I have had air conditioner issues and having American home Shield has helped with the cost of that.

4 years ago

Reply from American Home Shield

Hi James. Thank you for letting us know about your experience. It is so great to hear that you have been happy with the service we provide. Thank you for trusting AHS.

Aug. 16th, 2021

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Verified Customer

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Holly Brevig College Park, MD

They aren't helpful during an emergency. They aren't flexible about hiring outside their contract during an emergency. Their contractors take too long to make appointment and come for emergency. When the issue is not an emergency they are fine.

4 years ago

Reply from American Home Shield

Hi Holly. Thank you for expressing your concerns with having your repair needs met when there is an emergency. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Verified Customer

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Auanita Middletown, DE

I had two great contractors and they quick resolved the matter when there was not a good experience with the other contractors.

4 years ago

Reply from American Home Shield

Hi Auanita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

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Verified Customer

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Nyna E Townsel Stone Mountain, GA

I was very disappointed with the service I received from American Services. They tried to get $1,700.00 out of me. They disconnected my units. And they stepped on my pan, which is now cracked. I called your company for a second opinion That company refused to come out..

4 years ago

Reply from American Home Shield

Hello Nyna. Thank you for your feedback regarding your service experience. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Aug. 10th, 2021

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Verified Customer

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Sheila McKoy Durham, NC

Best results ever! Every time I call, there is always someone there to help and assure me that my need or concern is heard!

4 years ago

Reply from American Home Shield

Hi Sheila. It is really wonderful to hear we have addressed your needs and concerns to your satisfaction. We love taking the hassle out of your home repair needs. We look forward to providing you with great service again in the future.

Aug. 10th, 2021

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Verified Customer

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Sheryl Lynn Ashland City, TN

I have had AHS for over 15 years and this is the first time it has taken so long to get the problem resolved. I opened the service request on June 26 for my fridge and as of August 4th I still don't have a working fridge. it took over 23 days for them to admit mine couldn't be fixed and the rest of time to get a replacement ordered and was supposed to have it delivered 2 days ago, but that didn't workout and now I have to wait another week to maybe have it delivered. Really upset and unhappy with you right now,

4 years ago

Reply from American Home Shield

Hi Sheryl. Thank you letting us know about the delay in getting your refrigerator delivered. I can understand the importance of getting this resolved as quickly as possible. I would be happy to speak with you and assist with a resolution to this issue.

Aug. 10th, 2021

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Verified Customer

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Nicole McFadden Princeton, IN

I have been with AHS for 7yrs and I have never had any issues getting my claims resolved. Customer service has always been great.

4 years ago

Reply from American Home Shield

Hi Nicole. Thank you for writing a review. It is our goal to take the hassle and worry out of your home repair needs. Thank you for allowing AHS to do that for you. We look forward to having you as our member for many more years to come.

Aug. 10th, 2021

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Verified Customer

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Mary Gray Baltimore, MD

Always on time to solve & fix the problem. Sending professional & caring personal attending to your needs with experience.

4 years ago

Reply from American Home Shield

Good afternoon Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Leonard J Brocki Dayton, OH

I have had to call them several times and they assigned a reputable contractor for each case. They resolved my issues quickly and reasonably.

4 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Ken Harris Alpharetta, GA

Too hard to place a claim. Terrible,horrible automated system then you get a person that does not understand or speak clear English. Contractors are unprofessional. The last one at my home only knew 3 words of English and had his mask below his nose. Your company is very poor on customer service and it feels like they don't appreciate their customers

4 years ago

Reply from American Home Shield

Hello Ken. Thank you for your feeback. We value your opinion and value you as a home warranty member. We are here to address your concerns. I would be happy to speak with you to assist with any unresovled service issue.

Aug. 11th, 2021

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Verified Customer

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Joel Strabala Tucson, AZ

Refrigerant leak in Central Air, Compressor was beyond repair, AHS would only pay to replace refridgerant @ $10/lb, and not offset some of the cost for replacement compressor.

4 years ago

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Verified Customer

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Andrew Burgess Mount Pleasant, SC

Have been very pleased with AHS overall. Only two HAVC repair companies have been poor in the 20 years we have been with AHSen

4 years ago

Reply from American Home Shield

Hi Andrew. We are really happy to know that you have been pleased with the service you have received. It is very imprtant to us that we provide you with service you can rely on when there are unexpected home repairs. Thank you for tusting AHS for so many years. We look forward to taking care of your repair needs for many more years to come.

Aug. 11th, 2021

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Verified Customer

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Jason Brewer West Union, WV

I have had home shield for only about three months had an air conditioning issue at home shield took care of it no questions asked

4 years ago

Reply from American Home Shield

Jason, thank you. We appreciate your time in writing a review to let us know you have been happy with the service you received. We hope you contine to find the value in the coverage we offer. We will do our very best to provide you with excellent service for your home warranty repair needs.

Aug. 10th, 2021

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Verified Customer

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Jeffrey Desborough Wichita Falls, TX

The plumbing company that AHS sent wouldn't listen to the problem, were at the house less than 5 minutes and said they would return later. Called them the next day and his reply "we are at lunch and don't have time today". Never heard back and AHS said they would have to charge me another $100 dollar deductible to send a reputable company out.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Jessica Ferguson Macon, GA

I would give 0 stars if I could. They are a fraudulent company that claims one thing and then will refuse you service. All the while, they'll charge you as they go. Second, everything I called to get help, there was a HUGE language barrier between me and their representative. Third, when I tried to submit a claim, they kept trying to tell me that I was someone else when I explained that I NEVER had a policy with them. Honestly disgusted and sick of this company.

4 years ago

Reply from American Home Shield

Hi Jessica,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Lorrie Moehrman Canal Winchester, OH

We have had several experiences that have all been great. We had a glitch with one service provider but you intervened and took care of it.

4 years ago

Reply from American Home Shield

Hi Lorrie. We are so happy that you have had great experiences with AHS. We do our best to provide reliable service you can count on. We look forward to providing you with another great experience again.

Aug. 10th, 2021

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Verified Customer

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Alice Dean Clinton, MD

I contacted AHS on Sunday evening and I was contacted early Monday morning with an appointment for my repairs. Great service

4 years ago

Reply from American Home Shield

Hi Alice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Natasha Hawkins Blue Springs, MO

It's been great, the contractors to fix things have been great, and so has AHS customer service. The website is awesome also.

4 years ago

Reply from American Home Shield

Hi Natasha. We are so excited to hear how pleased you have been with the service we provide. We are here to take the hassle and worry out of home repairs. We hope you contine to use and enjoy your AHS home warranty coverage.

Aug. 11th, 2021

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Antonio Sun City, CA

I always get contractors that do not finish the job and leave my appliance worse than when I placed the work order. It always takes 3 different contractor companies to fix one issue. Leaving me without an appliance for months on end. Plus I get charged a second time to have another company finally fix it after months of waiting. Then I have to wait even longer for the company to get the part. To me this is the worst service and just seems like they take advantage of their customers.

4 years ago

Reply from American Home Shield

Hi Antonio. Thank you for letting us know about the issues you have had getting your service repair needs met. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 10th, 2021

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Verified Customer

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C.L. Little River, SC

Good experience, overall but am still awaiting an email form AHS regarding my applied credit to my account. Not very good at follow-up nor required actions timely.

4 years ago

Reply from American Home Shield

Hi C.L. Thank you for taking time to let us know about your warranty experience. We are here to take the hassle out of home repairs but also address any concerns that arise. I would be happy to speak with you about the credit you have not received.

Aug. 13th, 2021

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Verified Customer

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D Arlington, TX

Sometimes the phone service is poor. Also, when I do not feel comfortable with a business to service something in my home, I would like to have the option to select another company from HS

4 years ago

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Verified Customer

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Jeff lopez Daly City, CA

I've been a member for over a year. I've used them about 5 times and every issue has been solved without any hassle. Highly recommend.

4 years ago

Reply from American Home Shield

Hi Jeff,
We appreciate your patronage to AHS and hope you continue to enjoy the technicians and service we provide!

Aug. 9th, 2021

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Verified Customer

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Corey Dunedin, FL

A couple good and bad experiences. Had issues connecting with a contractor through ams and they refused to supply me with another company. This was frustrating. Otherwise my experience has been ok

4 years ago

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Verified Customer

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Mohammad Rahman Rockville, MD

Really good service. Easy to schedule a maintenance. Willing and professional customer service. They also use the best contractors.

4 years ago

Reply from American Home Shield

Hi Mohammad. We are so happy to hear about how easy it was for you to request the service you needed. We do our best to provide our members with a professional and reliable service experience. Thank you letting us know we were able to do that for you.

Aug. 9th, 2021

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Verified Customer

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Wendy Vossen Minneapolis, MN

We have been please with outcomes but, getting to the outcome/resolution can be very difficult. We will consider switching to a local company that makes communication a priority.

4 years ago

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Verified Customer

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Sallie D Turko Tampa, FL

Very easy to speak with. Promptly dispatched a A/C rep, he was polite and professional and I would do business with him again.

4 years ago

Reply from American Home Shield

Hi Sallie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 9th, 2021

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Verified Customer

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Stephanie Enfield Plano, TX

I'm an furious with the service I've received since switching. I called about an issue and was ignored by first technician about what the issue was and it got pushed off to a plumber. He did what he could but as I stated when initially made a request for service the actual air conditioning unit was leaking. That was not addressed. Here I am weeks later and the unit is still leaking. My one year old floors have been exposed to water for weeks and will probably mold and buckle.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for reaching back out to let us know that the issue with your air coniditoning leaking water still has not been resolved. I would be happy to speak with you and assist witha resolution to this matter.

Aug. 3rd, 2021

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Verified Customer

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Shelia Steart Raleigh, NC

They never return your call when they say they will call you back. When you complain about a contract they do nothing about it. When responding to how did their service contractor do they do nothing about it nor do they even both to contact you. Very poor service from service contractor.

4 years ago

Reply from American Home Shield

Hi Shelia. I am sorry to hear that you have not been pleased with your service experiences. We are here to address your concerns. I would be happy to speak with to assist with a resolution.

Aug. 3rd, 2021

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Verified Customer

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Don Wester Gilbert, AZ

Excellent results!! Company responded immediately, problem identified and solved in timely manner and technician was fantastic!

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Loann Sullivan Cocoa Beach, FL

AHS is great! Very easy to file a service request, contractors assigned almost immediately, no painful wait time on the phone.

4 years ago

Reply from American Home Shield

Hi Loann,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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James Ward McDonough, GA

They don't answer questions that you ask as far as the repairs go. It's like I'm paying y'all for service that I end up footing the hold bill. I even ask to terminate my contract and still was brushed off. So you tell me what you would do?

4 years ago

Reply from American Home Shield

Hello James. We do hate to hear that you have been disappointed in the service you received. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to these issues.

Aug. 4th, 2021

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Verified Customer

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Jason miller Copperopolis, CA

I Had a AC /heater circulation problem that needed repairing. American home shield sent 2 different companies to diagnose the problem. Neither company could diagnose the problem correctly. One company thought they could change the duct work as a parch fix. AHS classified that as a structural change and my heater never got fixed. And american home shid charged me 2 ti.es for a job that was never done.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to let us know about the experience with your HVAC service request. I am sorry to hear the issue was not addressed to your satisfaction. I would be happy to speak with you to address this issue further.

Aug. 4th, 2021

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Verified Customer

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Brett A Lazerus

Very happy. Every repair person was very good. I've actually had AHS send someone to my house 6 times this year, no issues

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brett,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Monica Palmer, AK

Friendly, knowledgeable service. He had good experience in that field, and he was efficient. He also called ahead and arrived early.

4 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Kimberly E Harris Upland, CA

My AC wasn't working right. The first technician couldn't come right away so I called back and they found me someone who could.

4 years ago

Reply from American Home Shield

Hi Kimberly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Joanne E Polito Baton Rouge, LA

My washer was not able to be repaired. A new one was delivered within the week. It was quick and easy with no problems. I was amazed

4 years ago

Reply from American Home Shield

Hi Joanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Pamela McDonald Oakhurst, CA

Long wait times on phone, poor communication. Some providers are unprofessional, and unscrupulous in their business practices. I do like the fact now that one service fee would cover work on more than one appliance

4 years ago

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