American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Phil Queen Creek, AZ

The people came out to do the job seems like they're not motivated, take pride, or even care about to make people happy and they're there just for the money and they do the job poorly except one came out and replace the shower gasket and ask my wife to give good review although he did do a good job.

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for taking time to let us know about your repair experiences. I am sorry to hear that you have not been satisfied with technicians. I would be happy to speak with with further regarding this matter.

Jul. 6th, 2021

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Verified Customer

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Karen Goelz Kendallville, IN

They are very prompt and quickly assign a repair person. Also, they are very responsive when you have issues with an assigned repair person.

4 years ago

Reply from American Home Shield

Hi Karen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive fast, dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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Verified Customer

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Alan W Myers Granbury, TX

They refused to send another tech out even though Millrnnium was out 4 times, lied to us about how to fix it, every time we called we got someone we could barely understand and they told us we had no choice but to use them. I finally reached out to my neighbor and they had the same experience and told us of other services we could get. We have never had a problem with AHS before but this was the worst. I finally got someone called Richard who was amazingly helpful and understanding, he appealed it to a manager and they send Texas Heat and Air out which was much better.

4 years ago

Reply from American Home Shield

Hi Alan. Thank you for letting us know about your repair experience. I do hate to hear that you had a problem with getting another vendor assigned. I would be happy to speak with you to see if there may still be an issue I can assist with resolving for you.

Jul. 6th, 2021

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Verified Customer

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Jeffrey T Toschlog Houston, TX

It is impossible to speak to anyone in authority. When I requested to speak to a manager, I was placed on hold for over an hour until I hung up. The representative logged it as an failure of her equipment. AHS seems unconcerned about actually resolving issues between their clients and bad contractors.

4 years ago

Reply from American Home Shield

Hi Jeffrey. I am sorry to hear about your recent experience with AHS. I am sure it was upsetting not to reach anyone who could address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Karla Bonnard-Head Springfield, MO

Fast and Reliable when issues occur. Service providers always have followed proper procedures when providing services and in a timely manner.

4 years ago

Reply from American Home Shield

Good morning Karla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Yolanda Monk Jacksonville, NC

It was my 1st time using the service. Customer service was great & the company that came to fix my problem was awesome as well.

4 years ago

Reply from American Home Shield

Hi Yolanda. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear your repair need was taken care of with ease. We look forward to taking care of your next repair as well

Jul. 7th, 2021

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Verified Customer

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Andrea Ward Crescent, PA

I've used AHD off and on for decades but this time I have noticed a severe decline in customer service. It appears that they have offshored their customer service resulting in never being able to speak to the same person, no follow up on the status of claims on behalf of the customer, and no sense of urgency

4 years ago

Reply from American Home Shield

Hi Andrea,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Chaudry Ahmed Canoga Park, CA

Long hold time about 45 minutes . I called Five days & talked to different customer service rep, but were not able to solve problem. Asked them connect with manager. They told me Manager is not available. Every time called it transfer overseas calling centers. I live in United States & hard to explain them what's going on. Every time they signed contractor was cancelled with in couple hours . Then I have to call them again . It is nightmare.

4 years ago

Reply from American Home Shield

Hi Chaudry. I am sorry to hear that you have not had the best experience in reaching someone to assist you when calling. I know long hold times can be frustrating. I would be happy to speak with you further to assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Nicole Shepard Jacksonville, FL

I'm still waiting on a washer and its been 3 weeks. They did not cancel the first order as I asked due to the way I was being treated so that company came out anyway. Was told GE would call in 3 to 5 days for delivery and today is day 5. I dred calling AHS because each call is an hour to an hour and half. Too stressful. I just want my washer

4 years ago

Reply from American Home Shield

Hi Nicole,
We hate to hear about your most recent AHS experience to have the washer repaired. I would be glad to speak with you to address the issues.

Jul. 8th, 2021

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Verified Customer

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Teresa Cavallo San Antonio, TX

My last incident for my AC was painful. I had to do all the work in getting the part. I was without AC from June 8-June 30. The contract could have gotten the part within a day but had to wait for American Home Shield to provide the part which took weeks. In addition all cost were not covered. I had to pay an additional $650 for the contractor to "modify" for the new part which I feel should have been covered by my insurance. I have been a loyal customer for over 10 years and I'm very disappointed in the recent service I received.

4 years ago

Reply from American Home Shield

Hi Teresa. I am sorry to hear that you were not happy with your most recent request for your air conditioning. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Jul. 8th, 2021

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Verified Customer

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Deanna Mcclerkin Houston, TX

I rate American Homeshield a 2 because when you need or have a service call they will not get the items fixed. They will come up with reason why not to fix your work order. I have been with American Home shield over 15 years and they are beginning to treat the customers horrible.

4 years ago

Reply from American Home Shield

Hi Deanna,
Your patronage is more than appreciated for the past 15 years. I would be glad to speak with you to discuss your experience.

Jul. 20th, 2021

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Verified Customer

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Chris Whitney Mc Gregor, TX

Easy to work with and very responsive. Has definitely been worth the money to have this coverage. Don't buy an older home without it.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Micherra Marsha Charlotte, NC

Scheduling was easy, customer service was excellent and a well qualified technician fixed what seemed to be a very complex issue with my plumbing.

4 years ago

Reply from American Home Shield

Hi Micherra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Rita F Bogdan Round Rock, TX

Friendly and helpful staff. AC was out during 95 degrees they had repair people come to my house the next day in the morning.

4 years ago

Reply from American Home Shield

Hi Rita,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Tracy Lesser Winston-Salem, NC

I have been having trouble trying to schedule my repair with Sears. I called Sears twice to reschedule and both times their "system was down". I called AHS to help reschedule. The woman that I spoke with was not helpful at all. Her advice was for me to call Sears and reschedule. Then she said she would send me an email with a link to reschedule (just to get me off the phone). Never received the link and I'll need to deal with Sears myself. Very disappointing!

4 years ago

Reply from American Home Shield

Hi Tracy. I am very sorry to hear you are having trouble rescheduling your appointment with Sears. I would be happy to speak with you to assist with a resolution to this issue.

Jul. 20th, 2021

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Verified Customer

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Paul Edward rene Sterling, VA

Excellent I have issues with my sump pump and they replaced it very cheaply. I also had issues with my main central a d

4 years ago

Reply from American Home Shield

Hi Paul,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 7th, 2021

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Verified Customer

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Francis Smith Tuscaloosa, AL

All the technicians that have came to my house were very knowledgeable and professional and they made sure the job was complete

4 years ago

Reply from American Home Shield

Thank you Francis for the positive review of your experience. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 7th, 2021

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Verified Customer

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LEONARD Lebowitz Philadelphia, PA

Service provided in timely manner. Excellent service for A/C problem. Technician was a true professional and a credit to AHS

4 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Ann Port Neches, TX

My water heater has been out for 38 days. You have been inconsiderate, incompetent, lying business. I would never recommend your company. Earlier AHS replaced an outdoor ceiling fan with an indoor fan. The fan blades quickly dropped and everything rusted. REALLY. I had a professional replace it. The fact that I have been without hot water for 38 days is inexcusable. I have called at least 20 times. No one knows what to do and some people give me incorrect information. Not professional!

4 years ago

Reply from American Home Shield

Hi Ann. Thank you for your feedback regarding your service experiecne. I do hate to hear that you did not have the best experience with replacing your water heater. I would be happy to speak with you further regarding this matter.

Jul. 9th, 2021

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Verified Customer

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Valerie Hoeller Zimmerman, MN

Great coverage and service. Our local utilities offer something like this but it is more costly and does not even provide half the coverage

4 years ago

Reply from American Home Shield

Hi Valerie. Thank you for letting us know how pleased you are with the coverage we offer. We want our members to trust in the service we provide. Thank for your allowing AHS to do that for you.

Jul. 7th, 2021

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Verified Customer

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Dave Kovanda Surprise, AZ

!. They have their own dealer list so you cant pick your own provider and if the appliance is deemed unrepairable. they give you either the cheapest replacement possible or enough cash to buy the cheapest replacement available. Ypu dont get the same appliance you previously had. Its ridiculous.

4 years ago

Reply from American Home Shield

Hi Dave. Thank you for your feedback regarding your repair experience. We do hate to hear that you were disappointed with the offer for replacing your applaince. I would be happy to speak with your further regarding this matter.

Jul. 16th, 2021

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Verified Customer

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Corey Godfrey Lubbock, TX

AHS is very efficient in what they do. I never wait more than 24 hours to hear from them. I'm super thankful for their services.

4 years ago

Reply from American Home Shield

Hi Corey. This is so great to hear. We really appreciate you taking time to let us know about your experiences. We look forward to working with you again and thank you for trusting AHS as your warranty company.

Jul. 7th, 2021

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Verified Customer

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JOE A CASTILLO Baldwin Park, CA

They resolve my issues promptly. A contractor generally comes in a few days and if the item can't be repaired AHS will replace it.

4 years ago

Reply from American Home Shield

Hi Joe,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Monique B Tucson, AZ

I appreciate the service. They have been great. The only drawback, and it's minor - is that it can be difficult difficult to understand the agents from time to time.

4 years ago

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Verified Customer

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Glenda L Dixson Hemet, CA

They have gained my trust and respect. Now that something I can work with being a member of a home warranty company thanks for your service

4 years ago

Reply from American Home Shield

Hi Glenda. Thank you so much forletting us know that we have gained your trust and respect. We appreciate you trusting AHS to provide you with warranty coverage you can depend on. We look forward to working with you again in the future.

Jul. 7th, 2021

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Verified Customer

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Robert DiSanto Asbury Park, NJ

Because when I submitted a claim, like I did last year for my Central A/C Unit, a Contractor comes out and identified a freon leak, I pay $100 for the contractor to come and all they do is put more freon in and says the job is completed. BUT I STILL HAVE A LEAK! Talking to AHS representatives regarding this and I get no where. I could have simply called a contracter to refill the freon for less money and without paying AHS a monthly fee!

4 years ago

Reply from American Home Shield

Hi Robert,

I would be glad to speak with you in regards to the AC system repairs and the service fee paid.

Jul. 16th, 2021

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Verified Customer

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Paul Brown Bryans Road, MD

Everytime I have used AHS they have never disappointed me with their service. They are always one time, professional and does excellent work.

4 years ago

Reply from American Home Shield

Hi Paul. Thank you forthe 5 star review. We do our very best to provide prompt and efficient service for our members. We are delighted to hear how pleased you have been with the service you are receiving and we look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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Sonia Rodriguez Reading, PA

decent rates, fast and reliable. If the product could not be repaired, it has been replaced. Delivered, installed without hassles.

4 years ago

Reply from American Home Shield

Hi Sonia. It's great to hear how well your repair experience went. It is our goal to take the hassle out of home repair issues and we are so glad we were able to do that for you. Thank you for choosing AHS.

Jun. 29th, 2021

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Verified Customer

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Silke Schiff Spring, TX

prompt response to service requests, and better wait times on the phone than in years past. Online service requests are great.

4 years ago

Reply from American Home Shield

Hi Silke. We are so happy that you enjoy using the website to request service. It is our goal to provide you with prompt and reliable service. We look forward to providing you with great service in the future as well.

Jun. 29th, 2021

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Verified Customer

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Stacy Blue Kernersville, NC

I was billed by a vendor and placed in collection because AHS did not pay them although I paid for my warranty. it was eventually sorted out but this is the 2nd time this has occurred. AHS also has a limited pool of vendors to offer services.Unacceptable

4 years ago

Reply from American Home Shield

Hi Stacy,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Vera Baltimore, MD

The person that came out was wonderful. I disagree that I had to pay a deductible just for someone to twist a bolt on a pipe. There were no repairs needed. In cases like that. The deductible should be reimbursed or reduced.

4 years ago

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Verified Customer

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Samia Rivera Lewisville, TX

Getting an agent in the phone is a pain. I would like to be able to select which company will show up to my home. I have had period companies that are great and others that aren't if I were allowed to spect I would pick one of those

4 years ago

Reply from American Home Shield

Hi Samia, Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Myron Havis Georgetown, TX

Instead of replacing my dishwasher, which was going to take 6-8 weeks to get the SS Tub before repair could be effected, I was forced to accept only about 25% of the cost of the new dishwasher that I had to purchase. We couldn't wait such a long time for repair.

4 years ago

Reply from American Home Shield

Hi Myron,
Thank you for bringing the dishwasher service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Magdalena Andrade Irvine, CA

They respond as soon as you put in a request, and try to send repair people as soon as they can (usually no longer than two days.

4 years ago

Reply from American Home Shield

Hi Magdalena,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Lynne Wright Oklahoma City, OK

I have been waiting for almost 4 months to get my oven repaired or replaced. Service is either excellent or rotten. plumbing, electrical or heating/ac is do quickly and well, kitchen appliance is dismal often waitng a month or more for resolution.

4 years ago

Reply from American Home Shield

Hi Lynne,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Ryan Brown Modesto, CA

I think, in my experience with using their services, that they genuinely are working to take care of the issues you may have in you home.

4 years ago

Reply from American Home Shield

Hi Ryan. We really appreciate you expressing your confidence in your AHS coverage. We value your opinion and feed back. It helps us work even harder to provide you with a great experience for each repair need. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Patricia Harrison Dallas, TX

Had a work order, they came, a week later still had the problem. Booked another work order, not knowing to just call the company direct. It took over 2 (two) hours on the phone to get the second service call payment removed.

4 years ago

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Verified Customer

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Laurie Harmer

I have used AHS many times for over 10 years and they have always responded well and had the items repaired.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Laurie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Gabrielle Garza Lubbock, TX

They have sent out experienced companies to fix any issues. If I had a problem with a contractor they were quick to resolve the problem.

4 years ago

Reply from American Home Shield

Hi Gabrielle,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jessie M Lee Perris, CA

appointment was scheduled timely. I did not expect it to be so quickly. I thought it would take atleast a couple of weeks.

4 years ago

Reply from American Home Shield

Hi Jessie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jeff Las Vegas, NV

The company charged me $100 for a service call for someone that just called me asking for a picture of the problem. I sent the picture and they said we don't cover that. I asked for my $100 back and was told no because the service call was fulfilled. I wish I could make $100 for 10 minutes of work. What a ripoff.

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Germaine Wadeborn Las Vegas, NV

Their service is fine. However their billing is not customer friendly. No clear indication of when payments are due. No reminders. Only warning when payment is late

4 years ago

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Verified Customer

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Kevin Kelly

We had a unexpected need arise with our central A/C. The repairman AHS sent to us was everything anyone could hope for.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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James L Norcross Tampa, FL

Have fixed things for me and once returned to fix the same thing, but for free. Calling them sometimes has a long wait time, like most companies nowadays.

4 years ago

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Verified Customer

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Juan Diaz Prosper, TX

I had three total claims in the last three months. AHS covered 2 of the three. The professionals who remediated the issues were great.

4 years ago

Reply from American Home Shield

HiJuan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Dea Froggatt Palm Desert, CA

We recently had our pool pump replaced and it is not compatible with our existing digital system. We called American Home Shield to see if they could help us and nothing has been resolved.

4 years ago

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Verified Customer

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Elliot Glickman Philadelphia, PA

Awful. It took AHS 2 weeks to authorize my new hot water heater. They kept fouling things up. I called almost daily for two weeks and they were all incompetent. When they finally gave the correct information to the plumber, the work was completed. The plumber has to keep calling AHS as well, since AHS staff gave the plumber incorrect information at times. I was so angry. I asked to a supervisor several times and no one ever called me back.

4 years ago

Reply from American Home Shield

Hi Elliot,
Thank you for bringing the plumbing issues to our attention. I would be glad to speak with you to get the issues resolved.

Jul. 2nd, 2021

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Verified Customer

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Deborah Holt Pittsburgh, PA

Many services I requested were assigned to "qualified technicians" who order parts that never come and the service request has never been completed. For example: I order service for my icemaker twice and the replacement part never came and I paid for the services. This last service request I made a month ago has not been completed nor has anyone communicated with me why this is the case.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Judith Self Eustace, TX

After years of being with American Home Shield, we are extremely satisfied with their fast response and they provide very good

4 years ago

Reply from American Home Shield

Hi Judith,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Christopher C Colwell Jenkinsburg, GA

The contractors schedule a visit a week out. And when I call AHS to see if it can get expedited and they say wait and they'll see what they can do. Then one contractor diagnoses my ac wrong I have to wait another week for another to come out to find its something else and he doesn't even fully fix the problem. So now it'll be another week so 4 weeks without air in summer. I'd like for someone to make this right I loved the product before. But the people you have answering the phone can't speak English well and we can't communicate properly so my issues just keep getting worse

4 years ago

Reply from American Home Shield

Hi Christopher,
I hate to hear about your most recent service experience to have the AC system repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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