American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Marina Burckhardt Palm Harbor, FL

Was satisfied with the work done. This was my first experience with AHS and it was a simple job. Hard for me to judge at this point in time.

4 years ago

Reply from American Home Shield

Thank you Marina for your feedback. We are so delighted that your first experience with AHS went so well. We look forward to taking care of your repair needs in the future as well. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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John

Stop sending me stupid reviews that require. Me to have a certain amount of characters so put that in your pipe and smoke it

4 years ago

Reply from American Home Shield

Thank you John for your feedback.

Jun. 22nd, 2021

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Verified Customer

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Joseph Hollywood, FL

They have always been punctual, polite, courteous and extremely professional in the delivery of the various repair services that I have used so far.

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Edwin Kaff Mount Pleasant, IA

If you call in an incident and can wait for the service then it is pretty good, but if something unexpected comes up during the service call you are out in the cold. They won't cover any portion of the unexpected service.

4 years ago

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Verified Customer

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Jerri Hunsaker Henderson, NV

AHS immediately responded to my claims. The repair companies AHS put me in contact with provided prompt and professional service.

4 years ago

Reply from American Home Shield

Hi Jerri,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Kiia MITCHELL Dallas, TX

I hate they took customer service overseas, you can barely understand the person on the line. The last time I put in my credit card information, it charged my checking account anyway instead of my card...these things are so frustrating.

4 years ago

Reply from American Home Shield

Hi Kiia,
I hate to hear about the mischarge for the service fee. I will be contacting you to resolve your experience.

Jun. 23rd, 2021

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Verified Customer

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Jesse L. Andrews, Jr. Columbus, GA

I coordinated several issues that needed attention at the house with AHS, and within 24 hours had an appointment scheduled to rectify each concern.

4 years ago

Reply from American Home Shield

Hi Jesse,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Jodie Womack Maben, MS

I have been waiting since June 2nd when Sears deemed my clothes dryer unrepairable because of the age of it for the Authorization Dept at AHS to contact me regarding options. This is a very long time to be without a clothes dryer.

4 years ago

Reply from American Home Shield

Hi Jodie. Thank you for letting us know that the issue with your clothes dryer has not been resolved. I can see why this would be upsetting. I would be happy to speak with you to get this matter resolved.

Jun. 24th, 2021

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Verified Customer

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JAMES HAZLETT Zachary, LA

Very poor customer service. No email or chat options. The pros they select are hit or miss. Some are ok and some are total incompetents. The last A/C people they chose never showed up. Slow to refund payment.

4 years ago

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Verified Customer

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Margie Dooley Rumson, NJ

My air conditioner wasn't working it took over a week for me to get an appointment to have someone look at it. Then it took another week for them to approve the repairs. Then I was shocked and appalled by a $2900 bill out of pocket for me.

4 years ago

Reply from American Home Shield

Hi Margie. Thank you for the feedback regarding the service for your air conditioning. I am sorry to hear that it took so long to get someone out to look into the problem and that you have some out of pocket expense. I would be happy to speak with further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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Cheryl Foxford Highland, CA

It is easy to schedule a service call, they are prompt in their referrals and promptly make service decisions when needed.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Dierdre Leonard Ellenwood, GA

They always perform with the best customer service, for instance my air condition went out and my claim was settled in 3days

4 years ago

Reply from American Home Shield

Good morning Dierdre,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Detra Clarke Houston, TX

Provided service that resolved my issue and with a timely response. This is my first request so I am waiting to see before I provide the highest rating..

4 years ago

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Verified Customer

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Becky Giles Mesquite, TX

I really don't see why we pay such a high monthly rate and then when we have to use the warranty we have to pay another high rate. It really upsets me., enough that I am considering canceling my warranty.

4 years ago

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Verified Customer

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Terry Almon Madisonville, KY

I haven't had American Home shield a year yet and they have already replaced by furnace and washing machine. They've been most helpful.

4 years ago

Reply from American Home Shield

Good evening Terry,
We strive to provide you with the best customer service experience as well as all-around coverage! We appreciate your feedback about the repairs and hope you continue to enjoy AHS.

Jun. 24th, 2021

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Verified Customer

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Renee Rhodes Lexington, SC

On a recent service request I never received response on what was being done to my broken a/c unit. It's been a week and I have no clue when the repairs will be done.

4 years ago

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Verified Customer

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Debbie Sweeten Spring Hill, KS

The plumber that came to fix my tub never finished, I have had duct tape on my tub for a few years. He took the side of the tub off and then called to say he couldn't find faucets that were reasonable enough.

4 years ago

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Verified Customer

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Naomi McGuire Lubbock, TX

Never had a problem with the technicians sent out. Are always prompt and efficient. The company assigns the promptly also.

4 years ago

Reply from American Home Shield

Hi Naomi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Shelley Ferguson Mineola, TX

Quick and easy service program. Service tech-savvy always professional, courteous, and qualified. AHS provides ease and security for a single working mom

4 years ago

Reply from American Home Shield

Hi Shelley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2021

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Verified Customer

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Joanne Stofko Tucson, AZ

Based on my last experience, I would rate AHS 5 Stars, but my prior experience with AHS was not good. It depends on whether AHS sends out a reputable company to do the repair.

4 years ago

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Verified Customer

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Patti Hilbun Ponchatoula, LA

Any time I have requested service, AHS has promptly contacted a contractor. The contractors have always been highly qualified, prompt, courteous.

4 years ago

Reply from American Home Shield

Hi Patti,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Banathy Elk Grove, CA

Competent service people. Have placed three calls in past two years. First two handled perfectly, the last one had a technical problem that was cleared up in a few days.

4 years ago

Reply from American Home Shield

Hi Banathy,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Stephanie B Cincinnati, OH

They did a good job from the time I requested service to the time of repair the technician they sent out was Great and gave very good customer w

4 years ago

Reply from American Home Shield

Hi Stephanie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2021

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Verified Customer

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Ross Pretty La Marque, TX

I have had a good experience with one call and the second call for Ac repair I'm still waiting for it to be fixed after about 3 weeks. It's 90° plus outside and this is unacceptable in my opinion

4 years ago

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Verified Customer

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Daryll Villiard Carrsville, VA

Worst customer service I have ever had. I have called on numerous occasions for a supervisor and never got a call back to discuss issues. Had to pay out of pocket for a repair that they would not cover. Will never use them again and will not recommend them to anyone. I bet I never get a call regarding my inputs from this survey. My name is Daryll Villiard

4 years ago

Reply from American Home Shield

Hi Daryll,
Thank you for bringing your most recent service experience regarding the AC system to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Jeffrey Hallman Ooltewah, TN

They have been there everytime I call and I get no suprises. There people are very friendly, knowledgable and professonnal

4 years ago

Reply from American Home Shield

Thank you Jeffrey. We are so happy to hear about your AHS experience. We want you to know you can always count on us for your repair needs. We look forward to working with you again in the future.

Jun. 15th, 2021

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Verified Customer

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Cheryl Bowets Columbus, GA

I have an A/C & Heating Unit in my sunroom that went out. I filed a claim and it was fixed within 10 minutes of the representative arriving.

4 years ago

Reply from American Home Shield

Hi Cheryl. It is really great to hear that your air was fixed so promptly. Thank you for taking time to rate your experience. We look forward to providing you with a great experience again in the future.

Jun. 16th, 2021

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Verified Customer

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Krystle Bales Tulsa, OK

It has been over a month since I sent in a claim for my oven and my oven is still broken. The contractor assigned has been unresponsive and I've contacted AHS multiple times asking them to a different contractor. Here I am over a month later and absolutely nothing further has been done to resolve my issue. I have asked to speak with a supervisor on three separate occasions and was told that one would contact me within 48 hours. I'm still waiting on all of those phone calls.

4 years ago

Reply from American Home Shield

Hi Krystle,
Thank you for bringing your most recent AHS issue to our attention. We would be glad to speak with you to assist with a resolution to the oven that needs to be repaired.

Jun. 15th, 2021

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Verified Customer

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Eric Ruthven Leander, TX

The coverage is good but the support and pricing are lacking. I was going to renew but wanted to speak with a rep but got hung up on or disconnected. So, I went with a different home warranty company. I got a good deal, better than I've ever had with AHS. You raised the rates every year I had it.

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for bringing your most recent AHS experience to our attention. In an effort to assist, I would be glad to speak with you to reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Wanda lee Richmond, VA

I had to wait months to have my fire hazard electrical work done because their electrician would not respond to them so we were at a stalemate. Finally I paid someone else to complete the work and they reimbursed me after another month of waiting and phone tagging. I was promised a $100 credit for my next service and they told me it was on my account. Every time I call no one can find any record of it. I’m still waiting for a return call concerning my credit.

4 years ago

Reply from American Home Shield

Hi Wanda, I am sorry to hear you did not have a good experience with the electrical repair. It's good to hear you were finally reimbursed. I would be happy to speak with you about the credit for a future service work order.

Jun. 10th, 2021

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Verified Customer

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Tanita Chappelle Philadelphia, PA

Great customer service! Technician new exactly how to repair my oven door. Which needed hinges on both sides. The technician did an excellent job!

4 years ago

Reply from American Home Shield

Thank you, Tanita. It is so great to hear that the technician knew just how to resolve the problem with your oven door. We are here to take the hassle out of home repairs and we look forward to doing so again for you in the future. Thank you for choosing AHS.

Jun. 10th, 2021

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Verified Customer

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Marcella Love Mableton, GA

Overall good service. And the companies that they contract with are great. I have had nothing but positive experiences with the company.

4 years ago

Reply from American Home Shield

Hi Marcella,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Rosie Jackson Dallas, TX

Hasn’t fixed my bathroom faucet. He was working on May 13. May 17 another technician arrived. He couldn’t put the bath tub back on correctly!! He left and water was coming out faster. May 18 technician came. Very knowledgeable but couldn’t fix. Told me we needed to pay $185 out of pocket to remove the wall tiile. SDL Plumbing the last technician told me it would to put the tile back. I’m livid!! Outrageous!!

4 years ago

Reply from American Home Shield

Hi Rosie,
I would be glad to speak with you to assist with a resolution to the bathroom faucet repairs.

Jun. 11th, 2021

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Verified Customer

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Drew Lithonia, GA

Customer service has you on hold for alomost an hour to just give you the run around about your service. You can never get through directly to someone in a timely manner. Custer service constantly hangs up on you or doesn't know what they are talking about. No one is consistant with their information which make it almost impossible to get a service filled.

4 years ago

Reply from American Home Shield

Hi Drew,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Jen Rancho Cucamonga, CA

It is very easy to make an appointment. The service professionals that work with home shield are professional and punctual.

4 years ago

Reply from American Home Shield

Hi Jen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Susan Brandalesi West Hills, CA

We have had a few home warranty companies and AHS always has contractors. This means they treat their contractors very well!!!

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Lisa Flanagan Mission Viejo, CA

We have a major plumbing problem and AHS has already sent 2 techs from 2 different companies. Now they want to send a company that is not accredited by the BBB and only has one star reviews. I spoke with the company AHS wanted to send and was told that they don't do the work needed. In the meantime, I haven't been able to use my kitchen sink in over a month. A AHS customer service rep agreed to get back to me but never did.

4 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent AHS experience and the plumbing problems that have occurred. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Brent Piner Tucson, AZ

Fast response and set up with appointment with service company in a matter of 30 minutes. All issues resolved in 2 days with no problems.

4 years ago

Reply from American Home Shield

Hi Brent. That is so great to hear. We love to hear when our members service needs are taken care of promptly and effectively. Thank you for taking time to review your experience with AHS.

Jun. 7th, 2021

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Verified Customer

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Philip Apollo Beach, FL

Contractors they have come out are very SLOW to respond , set appointments. Even when there is an emergency they take forever. I am starting to rethink AHS, especially if I am going to be rented ng out the place. I don't want my tenants to be stuck with no AC or no Fridge for days on end...

4 years ago

Reply from American Home Shield

Phillip, thank you for taking time to let us know your concerns with your repair experiences. We know that your time is valuable and it is important that your repairs are taken care of promptly. We would be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Walter Conrad Houston, TX

I have tried to contact AHS by their website and I can't connect. I've tried to get them to send me link to change my login password, but no one has responded to my email request.

4 years ago

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Verified Customer

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michael garcia Melbourne, FL

When i request service I get a respond and a appt within 12-24hrs; i can always request a sooner appt with contractor dependiing on service needed.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Mrs. Phillips Tinley Park, IL

they have always been on time, they call to make an appointment, and since I only use them who am I rating them against.

4 years ago

Reply from American Home Shield

Hi Mrs. Phillips, thank you for taking time to rate your AHS experience. We are so pleased to hear about the prompt and efficient service you received. Thank you for letting us know how we are doing. You feedback is valued and appreciated.

Jun. 7th, 2021

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Verified Customer

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Tee Suitland, MD

Because the two companies that came out to service my house were good no complaints they knew what they need to do and they took care of it

4 years ago

Reply from American Home Shield

Hi Tee,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Sumit Joshi Fairfax, VA

Excellent and prompt service. We were connected to top professionals within hours who were able to resolve issues quickly.

4 years ago

Reply from American Home Shield

Hi Sumit,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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Verified Customer

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Joanne Las Vegas, NV

I read them like that because the communication with the company is terrible speaking to people in other countries and a lot of times I don't understand what you're saying it's hard to get through on the phone

4 years ago

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Verified Customer

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Sheila Trasp Pittsburgh, PA

Generally good service; however, when I want to request a specific service provider, I can't do that online, and your phone system is difficult to navigate.

4 years ago

Reply from American Home Shield

Hi Sheila,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Sharon Julius Little River, SC

AHS is easy to work with. Their contractors are professional, timely and great at resolving my issues. Saved me tons of money.

4 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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PATRICIA Miller Virginia Beach, VA

They are the best. I'm in my 60's and can't fix stuff anymore. They totally take care of you. Within 24 hours a repair will contact you.

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Gail Kosy La Grande, OR

I would give them a 5 but I really get frustrated with foreign customer service people who can't speak the English language clearly and/or who also can't understand it.

4 years ago

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Verified Customer

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Lisa A Boyette Lutz, FL

Came home from a trip and my AC was out - in FL & it was 92 degrees in my house. I called the service number and was blatantly lied to be a rep that sounded like I had woke him up and he was eating! Refused to pass me to a supervisor, didn't explain any of the process. Called back after his supervisor never called back and was told by this rep that this is process - they will contact a local contractor and that contractor has 4u hours to contact me. IT'S FL IN THE SUMMER!!!

4 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about the poor customer service experience with AHS to have the AC system repaired. I would be glad to speak with you to discuss a resolution.

Jun. 7th, 2021

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