American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Patricia Harrison Dallas, TX

Had a work order, they came, a week later still had the problem. Booked another work order, not knowing to just call the company direct. It took over 2 (two) hours on the phone to get the second service call payment removed.

3 years ago

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Verified Customer

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Myron Havis Georgetown, TX

Instead of replacing my dishwasher, which was going to take 6-8 weeks to get the SS Tub before repair could be effected, I was forced to accept only about 25% of the cost of the new dishwasher that I had to purchase. We couldn't wait such a long time for repair.

3 years ago

Reply from American Home Shield

Hi Myron,
Thank you for bringing the dishwasher service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Ryan Brown Modesto, CA

I think, in my experience with using their services, that they genuinely are working to take care of the issues you may have in you home.

3 years ago

Reply from American Home Shield

Hi Ryan. We really appreciate you expressing your confidence in your AHS coverage. We value your opinion and feed back. It helps us work even harder to provide you with a great experience for each repair need. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Magdalena Andrade Irvine, CA

They respond as soon as you put in a request, and try to send repair people as soon as they can (usually no longer than two days.

3 years ago

Reply from American Home Shield

Hi Magdalena,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Lynne Wright Oklahoma City, OK

I have been waiting for almost 4 months to get my oven repaired or replaced. Service is either excellent or rotten. plumbing, electrical or heating/ac is do quickly and well, kitchen appliance is dismal often waitng a month or more for resolution.

3 years ago

Reply from American Home Shield

Hi Lynne,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Laurie Harmer

I have used AHS many times for over 10 years and they have always responded well and had the items repaired.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Laurie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Dea Froggatt Palm Desert, CA

We recently had our pool pump replaced and it is not compatible with our existing digital system. We called American Home Shield to see if they could help us and nothing has been resolved.

3 years ago

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Verified Customer

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Deborah Holt Pittsburgh, PA

Many services I requested were assigned to "qualified technicians" who order parts that never come and the service request has never been completed. For example: I order service for my icemaker twice and the replacement part never came and I paid for the services. This last service request I made a month ago has not been completed nor has anyone communicated with me why this is the case.

3 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Elliot Glickman Philadelphia, PA

Awful. It took AHS 2 weeks to authorize my new hot water heater. They kept fouling things up. I called almost daily for two weeks and they were all incompetent. When they finally gave the correct information to the plumber, the work was completed. The plumber has to keep calling AHS as well, since AHS staff gave the plumber incorrect information at times. I was so angry. I asked to a supervisor several times and no one ever called me back.

3 years ago

Reply from American Home Shield

Hi Elliot,
Thank you for bringing the plumbing issues to our attention. I would be glad to speak with you to get the issues resolved.

Jul. 2nd, 2021

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Verified Customer

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Gabrielle Garza Lubbock, TX

They have sent out experienced companies to fix any issues. If I had a problem with a contractor they were quick to resolve the problem.

3 years ago

Reply from American Home Shield

Hi Gabrielle,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Germaine Wadeborn Las Vegas, NV

Their service is fine. However their billing is not customer friendly. No clear indication of when payments are due. No reminders. Only warning when payment is late

3 years ago

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Verified Customer

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James L Norcross Tampa, FL

Have fixed things for me and once returned to fix the same thing, but for free. Calling them sometimes has a long wait time, like most companies nowadays.

3 years ago

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Verified Customer

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Jeff Las Vegas, NV

The company charged me $100 for a service call for someone that just called me asking for a picture of the problem. I sent the picture and they said we don't cover that. I asked for my $100 back and was told no because the service call was fulfilled. I wish I could make $100 for 10 minutes of work. What a ripoff.

3 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Jessie M Lee Perris, CA

appointment was scheduled timely. I did not expect it to be so quickly. I thought it would take atleast a couple of weeks.

3 years ago

Reply from American Home Shield

Hi Jessie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Juan Diaz Prosper, TX

I had three total claims in the last three months. AHS covered 2 of the three. The professionals who remediated the issues were great.

3 years ago

Reply from American Home Shield

HiJuan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Judith Self Eustace, TX

After years of being with American Home Shield, we are extremely satisfied with their fast response and they provide very good

3 years ago

Reply from American Home Shield

Hi Judith,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Kevin Kelly

We had a unexpected need arise with our central A/C. The repairman AHS sent to us was everything anyone could hope for.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Christopher C Colwell Jenkinsburg, GA

The contractors schedule a visit a week out. And when I call AHS to see if it can get expedited and they say wait and they'll see what they can do. Then one contractor diagnoses my ac wrong I have to wait another week for another to come out to find its something else and he doesn't even fully fix the problem. So now it'll be another week so 4 weeks without air in summer. I'd like for someone to make this right I loved the product before. But the people you have answering the phone can't speak English well and we can't communicate properly so my issues just keep getting worse

3 years ago

Reply from American Home Shield

Hi Christopher,
I hate to hear about your most recent service experience to have the AC system repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Verified Customer

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Clarence Polk Baton Rouge, LA

To slow they come out go back order parts then wait for them to come in the then you have wait on them to come out to install the parts and see if it works. If we have a break down it takes 3-4 weeks or longer to get it repaired

3 years ago

Reply from American Home Shield

Hi Clarence,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Carrie L Mcdonald Columbus, OH

The companies that they are contracted with are an absolute joke, not only did they not fix my problem but the second tech they sent out completed his own survey. I ended up going outside of my warranty & hiring a REAL professional company and paying for it.

3 years ago

Reply from American Home Shield

Hi Carrie,
I hate to hear about your most recent experience. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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C. Bouknight Fair Play, SC

Consistently go above and beyond to provide exceptional customer service in order to fix my issues as quickly as possible

3 years ago

Reply from American Home Shield

Hi C. Bouknight,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Bradford Alexander Paducah, KY

Though service is prompt & easy to request service, I've been trying to reset my password for 2 years without the "email has been sent" temp password.

3 years ago

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Verified Customer

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Lori Pfaff Atoka, OK

It has been almost a month that I have went without central air. You call and ask if anything has been done and its the same old thing. Its like the people taking the call ate reading off a card. At first AHS was good at sending replacement parts to the tech, but when that didn't work I was told I needed a new unit. So here I have been waiting for something to get fixed and living in one room that has a window ac in it for a month. Your company doesn't do what they advertised.

3 years ago

Reply from American Home Shield

Hi Lori. I am sorry to hear that the issue with your air conditioning has not been resolved. We know how important it is to you to have your air working. I will be happy to speak with you and assist with getting this issue resolved.

Jun. 29th, 2021

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Verified Customer

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Sandy Lovell Mc Kinney, TX

Where do I start! Always an issue getting someone out to us. Just recently our A/C went out and we were supposed to wait 2 days in 100 temps! When they did come out the unit blew up with the technician there and then we received a letter that AHS will not cover it and we are still without that unit, in Texas! In June! We have called numerous times to either wait 2 or more hours or if we picked to be called back and never received a call. Over all not happy with this company and do not plan on renewing. We have been clients for 14 years and when we finally need AHS we get the stiff arm.

3 years ago

Reply from American Home Shield

Hi Sandy. Thank you for taking time to express the problem you are having with getting your air conditioning repaired. I would be happy to speak with you further regarding this matter and see how I may assist with getting a resolution.

Jun. 29th, 2021

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Verified Customer

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Edward Osborn Columbus, OH

Great value. Also, the website is so user friendly. And I don't have to call 100 different contractors to get work done when I need a job done now

3 years ago

Reply from American Home Shield

Hi Edward,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Elisha R Dancer Pflugerville, TX

They are quick to come when you ask for assistance. But when you have several appliances you need work on. I am not sure why we have to pay a deductible for each appliance.

3 years ago

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Verified Customer

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Joseph Hollywood, FL

They have always been punctual, polite, courteous and extremely professional in the delivery of the various repair services that I have used so far.

3 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Terri Linzenmeyer Taylor, TX

My ac went out at my new house. I gave a 4 star bc it took them 24 hours to get there and it was 90 in my house with my grand kids. But once they came ..perfect

3 years ago

Reply from American Home Shield

Hi Terri,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Paul Doelger Nixa, MO

Even though its covered under our contract, we are unable to find a contractor willing to work with AHS. We also are having difficulty getting a water softner repaired. We have authorization to find an independent contractor but are having difficulty gettin AHS to approve recommended repairs

3 years ago

Reply from American Home Shield

Hi Paul. I really hate to hear you have had a hard time with getting a vendor assigned to take care of your water softener. I can see why that would be upsetting. I would be happy to speak with you further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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CARL RINGFIELD Lithonia, GA

My washer went out called AHS and in 24 hrs. They came out checked my washer found that it couldn't be fix in two weeks I had a new one think to AHS.

3 years ago

Reply from American Home Shield

Hi Carl. Thank you for taking time to let us know about the service you received for your washer. We know how important it is that you have problems resolved quickly and efficiently. We look forward to taking care of your future repair needs as well.

Jun. 23rd, 2021

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Verified Customer

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Sherry Duncan Memphis, TN

I have been trying to contact any management to speak with me about several times where I have had to pay 2 times for an original job never comploeted. AHS made a mistake with the plumbing company and all te items turned in was not relayed to the plumber company and they came out and did not repair 3 toliets, 4 sinks, and the leaking water has caused my ceiling to fall in my kitichen and AHS states I will have to pay an additional Co-payment to put all the items in again.

3 years ago

Reply from American Home Shield

Hello Sherry. Thank you for letting us know you have some issues that have not been resolved. We are here to address your concerns and look into these issues for you. I would be happy to speak with you to see how I may help with getting a resolution.

Jun. 23rd, 2021

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Verified Customer

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Matt Oates Sacramento, CA

When I've had issues with my home that are covered by my warranty, they have quickly sent someone over to resolve the issue.

3 years ago

Reply from American Home Shield

Hi Matt. Thank you for your feedback on your experiences with AHS. We are so excited to hear that your repair needs were resolved promptly. We can't wait to provide you with great service in the future as well.

Jun. 23rd, 2021

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Verified Customer

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Marina Burckhardt Palm Harbor, FL

Was satisfied with the work done. This was my first experience with AHS and it was a simple job. Hard for me to judge at this point in time.

3 years ago

Reply from American Home Shield

Thank you Marina for your feedback. We are so delighted that your first experience with AHS went so well. We look forward to taking care of your repair needs in the future as well. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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Krista Michelle Lancaster Bethany, OK

The value is there. It's worth the peace of mind knowing if something breaks, I can get service immediately and at a fair price.

3 years ago

Reply from American Home Shield

Hi Krista,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Mary Harvey San Antonio, TX

Because they have the best service representative that comes to our brokerage - Debbie Blackerby. She helps with all issues.

3 years ago

Reply from American Home Shield

Good morning Mary Harvey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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John

Stop sending me stupid reviews that require. Me to have a certain amount of characters so put that in your pipe and smoke it

3 years ago

Reply from American Home Shield

Thank you John for your feedback.

Jun. 22nd, 2021

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Verified Customer

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Tommy Carver Cedar Hill, TX

Issues handled quickly by AHS. Some of the service companies are not as fast as they should be and communication from them needs improvement.

3 years ago

Reply from American Home Shield

Hi Tommy,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Rebekah DeChicko Beaver Falls, PA

When I called home shield about getting services the person I spoke with was very nice and got someone to come out quickly

3 years ago

Reply from American Home Shield

Hi Rebekah,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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PETER Kuo Santa Clara, CA

they work well with my aging appliances....although the deductible and unseen permit fees add up, I still think it's a good deal

3 years ago

Reply from American Home Shield

Hi Peter,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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Trina M Haller Plainwell, MI

Security! Efficient and friendly! Knowing I am a phone call away from service is a great sense of security with unwanted repairs and emergencies

3 years ago

Reply from American Home Shield

Hi Trina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with friendly and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Jon Hooper Walla Walla, WA

We have had excellent service and value. When you request service the response is super and the local contractor gets to you quickly

3 years ago

Reply from American Home Shield

Hi Jon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Jerri Hunsaker Henderson, NV

AHS immediately responded to my claims. The repair companies AHS put me in contact with provided prompt and professional service.

3 years ago

Reply from American Home Shield

Hi Jerri,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Kiia MITCHELL Dallas, TX

I hate they took customer service overseas, you can barely understand the person on the line. The last time I put in my credit card information, it charged my checking account anyway instead of my card...these things are so frustrating.

3 years ago

Reply from American Home Shield

Hi Kiia,
I hate to hear about the mischarge for the service fee. I will be contacting you to resolve your experience.

Jun. 23rd, 2021

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Verified Customer

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JAMES HAZLETT Zachary, LA

Very poor customer service. No email or chat options. The pros they select are hit or miss. Some are ok and some are total incompetents. The last A/C people they chose never showed up. Slow to refund payment.

3 years ago

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Verified Customer

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Edwin Kaff Mount Pleasant, IA

If you call in an incident and can wait for the service then it is pretty good, but if something unexpected comes up during the service call you are out in the cold. They won't cover any portion of the unexpected service.

3 years ago

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Verified Customer

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Margie Dooley Rumson, NJ

My air conditioner wasn't working it took over a week for me to get an appointment to have someone look at it. Then it took another week for them to approve the repairs. Then I was shocked and appalled by a $2900 bill out of pocket for me.

3 years ago

Reply from American Home Shield

Hi Margie. Thank you for the feedback regarding the service for your air conditioning. I am sorry to hear that it took so long to get someone out to look into the problem and that you have some out of pocket expense. I would be happy to speak with further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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Jodie Womack Maben, MS

I have been waiting since June 2nd when Sears deemed my clothes dryer unrepairable because of the age of it for the Authorization Dept at AHS to contact me regarding options. This is a very long time to be without a clothes dryer.

3 years ago

Reply from American Home Shield

Hi Jodie. Thank you for letting us know that the issue with your clothes dryer has not been resolved. I can see why this would be upsetting. I would be happy to speak with you to get this matter resolved.

Jun. 24th, 2021

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Verified Customer

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Jesse L. Andrews, Jr. Columbus, GA

I coordinated several issues that needed attention at the house with AHS, and within 24 hours had an appointment scheduled to rectify each concern.

3 years ago

Reply from American Home Shield

Hi Jesse,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Becky Giles Mesquite, TX

I really don't see why we pay such a high monthly rate and then when we have to use the warranty we have to pay another high rate. It really upsets me., enough that I am considering canceling my warranty.

3 years ago

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Verified Customer

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Debbie Sweeten Spring Hill, KS

The plumber that came to fix my tub never finished, I have had duct tape on my tub for a few years. He took the side of the tub off and then called to say he couldn't find faucets that were reasonable enough.

3 years ago

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