American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Diane M Martin Mauldin, SC

recently had an issue and the job was not completed due to AHS policy of not allowing the plumber to caulk my shower & tub The issue is not resolved. Very disappointed I now need to hire another professional to resolve my issue of a nonsealed drain causing water stains on the ceiling in the room below.

4 years ago

Reply from American Home Shield

Hi Diane,
Thank you for bringing the leak issues to our attention. I owuld be glad to speak with you to reach a resolution.

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Connie alvarado Manteca, CA

Service excellent this year was not happy prior year due to not covering something needed but broken this year they fixed right away no issues

4 years ago

Reply from American Home Shield

Hi Connie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ben Budraitis Arvada, CO

I just received a letter from AHS telling me that they will not be renewing my contract after 6 years of being with them. I guess they want you as a customer as long as you are not using their service. I was left feeling pretty slimey about the ethics of this organization.

4 years ago

Reply from American Home Shield

Hi Ben,
I would be glad to speak with you regarding your AHS experience and the issues that occurred.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Lexi Alexandria, VA

The person who helped me--I wrote down his name--was helpful and patient. As a first time home owner that is invaluable to me

4 years ago

Reply from American Home Shield

Hi Lexi,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Vince Abadie Baton Rouge, LA

I've had them for about 7 months, and the first time I needed to use their service, everything went smoothly and saved me some money.

4 years ago

Reply from American Home Shield

Vince,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bernitha L Patterson Pooler, GA

Because I do not like the part where we pay every month and when we need you we still have to come out of pocket for more than expected. Instead of putting it in small print you should highlight it more. For what you are paying for those two part you could have just purchase a new one since my main parts needed replacement. I pray that I am getting all new parts and not refurbish parts.

4 years ago

Reply from American Home Shield

Hi Bernitha, thank you for letting us know about the experience for your repair needs with AHS. We know that it can be frustrating when there are out of pocket expenses. We are here to address your concerns. I would be more than happy to speak with you regarding this matter.

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Zelda White Cincinnati, OH

They are quick to match with repair companies and good with replacing item beyond repair. They replace ace with new and not old items. I moved

4 years ago

Reply from American Home Shield

Hi Zelda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Larry Hardin Monroe, NC

They have saved me a lot of money over the last 10+ years, but sometimes they are a little slow getting someone here and the problem solved. They last issue was very quick.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael Vincenti La Palma, CA

AHS would not replace a broken part on my refrigerator, because the manufacturer told them it could not break from normal use. That’s BS, it broke because the ice got struck and cracked the part.

4 years ago

check_circle

Verified Customer

star star star star star

Johnette McGaffie Houston, TX

My experience with AHS has been great so far. They didn't have me waiting for days to fix my problem, it was done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Johnette,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Diane Bakersfield, CA

The only reason I marked them down was that it took a week to get an appointment for a non functional fridge. I do understand that it couldn’t be helped though

4 years ago

check_circle

Verified Customer

star star star star star

Holly Walker Palmdale, CA

Outstanding service, Quick telephone response, Agents know what they are talking about. I am very impressed with the timeliness of their contractors

4 years ago

Reply from American Home Shield

Hi Holly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Jimmy Dowdle Fort Worth, TX

This would be a 5 if AHS would allow clients the option of using their own contractors to provide the needed service and the cost for this protection is getting very high.

4 years ago

check_circle

Verified Customer

star star star star star

Paul Melbourne, FL

Just purchased our first house, and went with American Home Shield because of their rates and fees. They also covered having all 6 locks changed out.

4 years ago

Reply from American Home Shield

Hi Paul,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Lewis Turner Las Vegas, NV

Service is excellent and also fast. Also, when you call to make a claim they respond very quickly and send a company to work on your problem.

4 years ago

Reply from American Home Shield

Hi Lewis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Richard C. Paige, Jr. Ukiah, CA

AHS has been responsive to my needs. They were very good at following up on requests when there was a difficulty with a vendor.

4 years ago

Reply from American Home Shield

Richard, thank you for taking time to provide your feedback. We know it is very important to meet the needs of our members. We greatly appreciate the opportunity to correct the problem when it became difficult. We hope that in future we can resolve your issues with more ease.

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Kaye Collins Wimberley, TX

Service company people are real pros and very personable. Appointments are kept during arranged times and work is done very competently.

4 years ago

Reply from American Home Shield

Hi Kaye,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

James Edgewood, MD

Extremely quick with assigning vendor to address issues. Everyone we've worked with (electrician, plumber etc) scheduled repair visit quickly and were very knowledgeable.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Lake Forest, CA

They send out horrible companies to do repairs who often have very low ratings. Customer service people are awful and keep asking you the same qsts you've already answered. They also charged me twice for 1 call and it took awhile for them to see it was their error and reimburse us. They have canceled our repair request without notifying us, or their vendor cancelled because they couldn't do the repair, but didn't notify us.

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Beatrice Murphy Durham, NC

I have been extremely satisfied with the services provided and the professionalism of every service provider that has come out to my home.

4 years ago

Reply from American Home Shield

Hi Beatrice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Karyn Kakuk Whittier, CA

Love that AHS contracts with A&E....they have the best experienced technicians and do Great work. Have been a customer with AHS for 30 years !

4 years ago

Reply from American Home Shield

Hi Karyn,
We love to hear when we have provided fast and professional service to our customers. We appreciate your patronage of 30 years and will continue to provide you with a great experience.

May. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Shiva Kazemi Mission Viejo, CA

American Home Shield does not keep promises it make. They are supposed to replace appliances but they made an offer that they pay $500 and I pay 850 for my water heater.The companies AHS has contract with are really bad in different aspects.

4 years ago

Reply from American Home Shield

Hi Shiva, I would be glad to speak with you about your most recent service experience and the denial cost.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

F. Tibbs San Antonio, TX

Evaporator Coil leaked, AHS vendor American Airconditioning up-charged $2,200. I elected the cash option $ 678.00. If AHS only covers $678.00. Why use them, l can use my vendor of choice, whom l trust and they provide quality service at a fair price. AHS charges monthly fees a service charge when shady vendors come out, and the they never fully cover major repairs. You are better off saving your money and going with someone you trust.

4 years ago

Reply from American Home Shield

Hi F. Tibbs,
I hate to hear about the additional non covered cost to complete the evap coil repair. I owuld be glad to discuss your experience.

May. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bobby Baker Bryan, TX

I have had some instances where I have not gotten quick response. I had an overpayment of 500 when I first sign in with the company and to date I have not been issued a refund. This is frustrating.

4 years ago

check_circle

Verified Customer

star star star star star_border

Walter Kuver Pahrump, NV

Service delays to a rural town are frustrating - but eventually done well. Also, cost increases are troubling making one almost root for an appliance failure to break even!

4 years ago

check_circle

Verified Customer

star star star star star

Herrod Campbell Killeen, TX

Number 1 in Warranty Service Providers. I have Tested the market, none topped the Service American Home Shield provides.

4 years ago

Reply from American Home Shield

Herrod,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

check_circle

Verified Customer

star star star star star

David Crouch Goldsboro, NC

For the reason, they are quick to have someone at my residence when and if something goes wrong. they treat their clients with respect

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Johnene Horton Garland, TX

There seems to be a reason that something isn’t covered. You don’t know that until you spend $75 to have a sub contractor give that estimate. So far AHS has cost me more money than it would have cost me to “insure” myself!

4 years ago

Reply from American Home Shield

Hi Johnene, I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Hickory Hills, IL

The lady of customer service is very hard to understand they are from another country easier to pull a tooth than understanding her the rest is very good

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joanne Peck Watertown, WI

First exposure, several calls were unanswered. When I finally got through, it was the height of summer and our air conditioner went out. I was told they could have someone come out in three weeks. The second call was about our furnace leaking water. It took them a few days to find someone in our area, but he did do a good job.

4 years ago

Reply from American Home Shield

Hi Joanne,
I hate to hear about the difficulty experienced to have the furnace repair completed. I would be glad to speak with you.

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Dora Stafford, VA

Great company, easy service repair when my AC went out. I just paid the service charge and they took care of everything else with the service company

4 years ago

Reply from American Home Shield

Hi Dora,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Jacob Jelmberg Chehalis, WA

I rate them that way because the tech that came out made it possible for my A/C to work properly and lowered my energy bill significantly.

4 years ago

Reply from American Home Shield

Hi Jacob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Beverly V. Hunter Glendale, AZ

They have helped me with many problems at this house. I have found them to take care of my problems in a timely manner.

4 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Chuck Visalia, CA

Always find a way to be helpful and understanding. They reolve issues quickly and make sure that the end result is what we were needing.

4 years ago

Reply from American Home Shield

Hi Chuck,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Balsam Matti Hillsboro, OR

It gives me peace of mind, not to worry about any appliance disorder and ask the right person to help in need as soon as possible

4 years ago

Reply from American Home Shield

Hi Balsam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rene Cumming, GA

I have spoken to 15 different people about the same complaint (them charging me multiple times for visits when they booked the original service wrong) They will not call back, solve the problem or pay me. Also the companies they sent out were frauds and my total HVAC unit that should have been covered was nickeled and dimed and they only covered 1 part.

4 years ago

Reply from American Home Shield

Hi Rene,
Thank you for bringing your most recent issues with the HVAC system to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

check_circle

Verified Customer

star star star star star

Sheila Flower Mound, TX

Every time we have had something repaired and called them the service company would be right out and everything fixed or replaced.

4 years ago

Reply from American Home Shield

Hi Sheila,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Barbara Smith Spring Lake, NC

They are very responsive to my requests. They get on the job right away, locating a repair company. They stand by their ethos.

4 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Joanne Talbot Coatesville, PA

I rated them a two star, because my refrigerator broke down and it will be a month May 5 and it is still not fixed. I am not sure if its American Home Shield or the company they hired to fix the problem. A month is to long to wait for the problem to be fixed.

4 years ago

Reply from American Home Shield

Hi Joanne,
Thank you for bringing the refrigerator issues to our attention. I would be glad to speak with you to get he issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Yim Pun Los Altos, CA

The repair service takes too long to get serviced. I had a service request to repair the water heater but it took a week for the AHS to have a contractor come to my house to diagnose the problem and it takes the last 3 weeks to get the contractor to respond with a fix. I still haven't got any response back from AHS on what to do next. Very disppointing.

4 years ago

Reply from American Home Shield

Hi Yim,
Thank you for bringing the issues with the water heater to our attention. We would be glad to speak with you to get the issues resolved.

May. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous Lawton, OK

When you speak to someone in the US it's a great experience; unfortunately most interactions are with foreign phone banks who are not helpful and so polite while telling you they can't help--that's infuriating.

4 years ago

check_circle

Verified Customer

star star star star star

Tommy Hornick Indian Trail, NC

Professional and on time. Most warranty companies don't always do what they say they will cover. American Home Shield stands by their product.

4 years ago

Reply from American Home Shield

Hi Tommy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Tammie Douglas Stafford, VA

It took a over a month. Overall excellent, I've been a customer for some time, and I was dissatisfied 2 years with my A/C, but still satisfied with the service.

4 years ago

Reply from American Home Shield

Hi Tammie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary T Waddell, AZ

As long as you don't have to speak to anyone at AHS directly they are good. They have probably the worst customer service I have ever worked with. 1-2 hour hold times. Rude people. No way to get back to anyone so always start all over. We have had 3 claims total - luckily two were completely online for AHS part. The one that wasn't took 2 months because working with AHS directly is a total nightmare. The contractors are good. It is 100% total breakdown if you need to speak to a human at AHS. They have ZERO customer support.

4 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about your most recent experience with customer service and the two month delay. I would be glad to speak you.

May. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Glennette Clark Washington, DC

The first service request went smoothly and the contractor was great. The second request was horrible. It took over a week to get service after the first contractor quit AHS.

4 years ago

check_circle

Verified Customer

star star star star star_border

Norma Ruelas San Antonio, TX

Most of the time they have helped me, but this last time, I requested a water softener service and the person who attended did not know that they no longer had that service.

4 years ago

check_circle

Verified Customer

star star star star star

Relaine Hartley / Liezl Cardenas Bryan, TX

Quick response and fixing the problem, they fixed my ice machine, it's working good now, very knowledgeable technician as well.

4 years ago

Reply from American Home Shield

Hi Relaine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Ted San Angelo, TX

I have never had a problem getting anything repaired through AHS. Their reps have always been prompt, courteous and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Ted,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Richard DeHaan Ocala, FL

When we call, they are prompt to send out repair request. Have had to use them three times and have been highly satisfied.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Ken Hesperia, CA

I request service they send out experienced repair companies and repair resolve broken appliances and get them working in reasonable time frame.

4 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

American Home Shield Reviews