American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Metrice Holmes Houston, TX

When a disaster strikes suddenly things are not covered. If plumbing is covered under your contract, it should not matter if it’s frozen busted pipes. Pipes is pipes and should be covered no matter the circumstance.

5 years ago

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Verified Customer

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Joe Skaff Soulsbyville, CA

AHS has always acted promptly and with professionalism. They take care of whichever area I need help with and make it an easy process

5 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Freddie L Harper Grandview, MO

Services to the customer. By place in a service request on line, it only take 3 to 4 hours to hear from who is assigned

5 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Unhappy Customer Wayzata, MN

I have had poor experience with one of their subcontractors and have requested a new subcontractor, but they refuse to let me change to a different provider. Even after this provider said that work was completed when they never set foot in our house and when I had to call them back a second time, they did the job incorrectly.

5 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues with your experience resolved.

Mar. 15th, 2021

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Verified Customer

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Tanya Starr Ripon, CA

Super simple and great coverage! Love the customer service and they definitely get the job done an’t hassle you for actually putting in a claim

5 years ago

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Jon Elmendorf Houston, TX

I recently was charged sales tax on a $75 service call that was in violation of my contract and illegal since in Texas services are not subject to sales tax. This has never happened before or since. When I contacted your customer service rep he said there was nothing he could do to reverse the tax charge. I asked to speak with a supervisor and was told I would be contacted. That never happened. I have disputed the tax add on charge with my credit card company.

5 years ago

Reply from American Home Shield

Hi Jon,
I hate to hear about the tax charge that you experienced on your most most recent service fee. I would be glad to speak with you.

Mar. 18th, 2021

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Verified Customer

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Alice Las Vegas, NV

They make sure that everything is fixed and make sure if the contractor do what is required in accordance with the contract.

5 years ago

Reply from American Home Shield

Hi Alice,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Kristy Chorostecki Belvidere, IL

We have never had any problems having service providers out to fix our issues. The only thing that can be frustrating is the wait for appliance/parts.

5 years ago

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Verified Customer

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Alessandro Ferraiuolo Friendswood, TX

I wouldn't give them one star but I had to select one my washer has been broken for over a month I was told it would take another 2 months to get the part. American home shield didn't even have the decency to tell me it would take that long the complaint that is fixing it did. American home shield just basically blew me off then when I called them they said we are sorry we will try to expedite your order we will call you back with more info in 48 hours. Here we are a week later still no call horrible company

5 years ago

Reply from American Home Shield

Hi Alessandro,
I would be glad to speak with you regarding the recent delay to have the washer repaired through American Home Shield.

Mar. 8th, 2021

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Verified Customer

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Alexis Madden Denton, TX

We had them when we bought our home in Texas 5 years ago and they‚Äôve been very good and quick to resolve our issues

5 years ago

Reply from American Home Shield

Hi Alexis,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Beth Kroupa Gulfport, MS

Fast service and the service vendors have gotten us up and running quickly. They were also very personable and professional.

5 years ago

Reply from American Home Shield

Hi Beth,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Verified Customer

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Wilson Topeka, KS

Sub par service the promise that was made to me when I became a member of your services I didn't receive them.I have been with your company for years and never was treated the I was on my last service call.

5 years ago

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Verified Customer

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Sylvia Marijczyn Lake Forest, CA

Whenever I called American Home Shield to take care of a problem with an appliance, they took care of it in a timely manner.

5 years ago

Reply from American Home Shield

Hi Sylvia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 26th, 2021

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Verified Customer

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Afsaneh Ardehali Albuquerque, NM

We are very satisfied with American Home Shield. They have always been timely and responsive. All contractors have been reliable and professional.

5 years ago

Reply from American Home Shield

Hi Afsaneh,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 25th, 2021

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Verified Customer

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Joshua Clovis, NM

We had issues with our water heater and the company you sent out said there was nothing wrong with it. $2,000 later and almost a call for floor repair because it was 40 years old

5 years ago

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Verified Customer

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Linda T Phipps Atlanta, GA

Assigned a company right away. The company called me and gave me a date. Also sent me a email with the technician face and name in the email.

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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Ken Sibley Collierville, TN

Do what they say they will do. Made an online appointment one afternoon. Repair man came at 8am the next day and fixed the problem.

5 years ago

Reply from American Home Shield

Thank you for the kind words, Ken! We’re so happy your visit at went so smoothly.

Mar. 3rd, 2021

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Verified Customer

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Theresa Williams Marion, IN

Because I found out that if you have say like your furnace went out and the man said that you need a new one I found out that they only give you what the furnace was worth, instead of paying for a new one

5 years ago

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Verified Customer

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Gudrun Kilmetz Lawton, OK

Everything went like clockwork, technician called to check out the problem, had to order the part and notified me when part arrived to be installed.

5 years ago

Reply from American Home Shield

Hi Gudrum,
We can’t thank you enough for the kind words about [product/service]. Your review means a lot to us and lets us know we’re on the right track!

Mar. 3rd, 2021

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Verified Customer

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Maureen Suffern, NY

They have gotten us help right away - but trying to call them is impossible. Much better just submitting request on line, but I like the idea of talking to a person instead.

5 years ago

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Verified Customer

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Sherry Sanford Chicago, IL

I wanted my dryer cleaned so I called and spoke to one of the clerks. I explained to her what I needed, she said no problem the service tech would only clean up to the wall. I was responsible for the rest. I said ok. when the service tech showed up he said that was not accurate so I had to pay an additional $100. But when he left I didn't see the $100 dollars on the receipt. I just feel like I was scammed and I have used my warranty several times in the past. I wasn't going to say anything but if it happened to me maybe it happened to someone else.

5 years ago

Reply from American Home Shield

Good morning Sherry,
It is always a pleasure to gain insight on how we can improve as a company. I would be glad to speak with you regarding the $100 fee paid.

Mar. 9th, 2021

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Verified Customer

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Lori Bloodsworth Anniston, AL

Terrible customer service. They sent a person who took five minutes to diagnose the problem but then would not fix it or return our calls after receiving authorization.. AHS kept assuring us that the issue would be solved but it was not. We asked to speak to a supervisor but they never contacted us as promised. We had a leak. Ultimately we fixed it ourselves to stop the damage. We had been customers for 20 years but never have been dealt with like this.

5 years ago

Reply from American Home Shield

Hi Lori,
Thank you for bringing the water heater leaks to our attention. I would be glad to speak with you about the issues and get the repairs completed.

Feb. 27th, 2021

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Verified Customer

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Melinda Henderson Oakland, TN

Workers are prompt and do a great job. They arrive in good time. They are very smart and gets the job done in a timely manner

5 years ago

Reply from American Home Shield

Hi Melinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Emelina Crisolo Hercules, CA

One hundred percent excellent, the people sent to my house is very satisfied and excellent one hundred percent nice and kindly

5 years ago

Reply from American Home Shield

Hi Emelina,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Olivia Brown Hanover, MD

I‚Äôve been a customer for over 10 years. The level of service have deteriorated. This past month, I‚Äôve had issues that they would not resolve even though it‚Äôs covered in my warranty. Customer Service representative would not elevate my concerns... just overall poor service.

5 years ago

Reply from American Home Shield

Hi Olivia,
I would like to first thank you for over 10 years of patronage. Second I would like to thankyou for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Verified Customer

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Roger Schill and Sharon Schill Mosheim, TN

They have always been responsive to our repair issues. We have been with American Home Shield for over 15 years and have never been disappointed.

5 years ago

Reply from American Home Shield

Hi Roger & Sharon,
We appreciate your feedback and would like to thank you for 15 years of patronage to American Home Shield.

Mar. 3rd, 2021

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Verified Customer

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Nettter Lincolnshire, IL

It is difficult to get in touch with a real person. There have been a couple incidences in which the contractors could not solve the problem, returning good times.

5 years ago

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Verified Customer

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Daron Covington, GA

Cost and Efficiency and the outstanding quality of their customer service representatives. She went above and beyond to have my issue resolved

5 years ago

Reply from American Home Shield

Hi Daron,
Our goal is to provide you with a top tier service experience and effective cost. We hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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Lynda Florence, OR

I'm new to American Home Shield, but so far they've been timely in their response and have provided excellent technicians to fix the problem.

5 years ago

Reply from American Home Shield

Thanks for the awesome review, Lynda! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

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Verified Customer

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Ayanna Lemoore, CA

Excellent courteous service was provided by the Appliance Replacement Representative. The service provider, A&E Technician was awesome.

5 years ago

Reply from American Home Shield

Hi Ayanna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Andrea Reaves Austin, TX

Service has been fine, but I can't get them to send a copy of Interior Plumbing and Drainage System policy. I've requested it 3 times, on the phone and online.

5 years ago

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Verified Customer

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Sarah Tenon Bonaire, GA

They kept their promise. There was not a single issue in getting the appliance credit I needed to go forth in purchasing a new appliance.

5 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 1st, 2021

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Verified Customer

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Phil Carefree, AZ

They are incredibly responsive. They get back to you within minutes of filing a claim. Repair people have been uniformly excellent too.

5 years ago

Reply from American Home Shield

Hi Phil,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Jeffrey Coon Franklinton, LA

How quick they respond to you request and with in less than 24hrs someone is calling you to make an appointment for services.

5 years ago

Reply from American Home Shield

Hi Jeffrey,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Debra Noble Germantown, TN

Once I make time to cancel their service I will. If an Executive reads this review and wants some feedback and cares they could call me. Any time a request for help requires thought the person on the line can't answer. There is no common sense or empowerment associated with their service. If an event doesn't fall in their statistical guidelines you are out of luck. Not to mention, I don't think they have any oversight over the vendors they use as local providers.

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for bringing your experience to our attention. I would be glad to speak with you to address a lot of the issues that have occurred.

Feb. 27th, 2021

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Verified Customer

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Joel Taubin Potomac, MD

Have used them many years no problems easy to get responding on line received emails same day , work from me quickly and complete

5 years ago

Reply from American Home Shield

Hi Joel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

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Verified Customer

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Marilyn Wilson Buford, GA

Took 6 months to to repair stove and they put in a early part where I lost self clean and fan will not cut off so can‚Äôt even spray cleaner. Plan on calling new service

5 years ago

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Verified Customer

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Emily Beaverton, OR

Easy to notify of issue & get service; quick turnaround; no hassle or arguments -- they just cover what we need without challenging us

5 years ago

Reply from American Home Shield

Hi Emily,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

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Verified Customer

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sandra Lithonia, GA

They sent out a plumber who didntb finish the job then i just to pay again for them to send another plumbing company to come out and finish the job. I closed my account because it cost me $250 to do a very small job that i could've paid a local plumber $50 to fix

5 years ago

Reply from American Home Shield

Hi Sandra,
I hate to hear about your AHS experience and the noncovered cost to have the plumbing serviced.

Feb. 9th, 2021

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Verified Customer

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Veronica Embrey Wichita, KS

I paid $675 at closing and later got a statement saying I owe 60$. They said it's 735$ annually. No, I was quoted $675. And I or my closing agent was never told of it being $735.

5 years ago

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Verified Customer

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Jagdish Shah Mechanicsburg, PA

1 service from their vendor, plumber wants to charge extra for water heater install and American home shield says that what vendor charges is between me and vendor. What a nonsense ! Vendor lumber wants to cut ceiling to open blocked drain! Nothing is done properly or timely !no bathroom to take shower because this lousy vendor !American home shield collects $100 upfront and no servics! I got regular plumber and paid him to get drain unclogged ! Totally useless warranty company ! Infact not useless Harmful and waste of time and money and aggravation

5 years ago

Reply from American Home Shield

Hi Jagdish,
Thank you for bringing the matter with your plumbing to our attention. I would be glad to speak with you to assist with the ceiling repairs that need to be completed.

Feb. 5th, 2021

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Verified Customer

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Betty Sue Miller Dewey, AZ

Mixed Review! One job was great and one totally unsatisfactory. Because I have not been able to get them to repair or replace my gas dryer which Sears says cannot be fixed. I have tried to get this resolved since December 10th. I have called and talked to reps 5 or 6 times and they never contact me. They tell me a supervisor will call and they never call. HELP! PLEASE CALL ME. I DO NOT WANT TO GIVE ANYONE A BAD RATING, BUT SOMEONE NEEDS TO CONTACT ME.

5 years ago

Reply from American Home Shield

Good afternoon Betty Sue Miller,
We appreciate your sharing your most recent AHS feedback which highlights your experience. I would be glad to speak with to turn your experience with the dryer repairs around for the better.

Feb. 5th, 2021

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Verified Customer

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Jerry Johnson Desoto, TX

I had 2 issues with plumbing. One was a leak behind a wall. The other one was a stoppage in a sewage line. They would not send anyone else out to see if they could unclog the stoppage. The plumber claim it was a foreign object causing the stoppage. I asked for a supervisor didn't get one. Still waiting on the call back from a supervisor, that been over 4 days now.

5 years ago

Reply from American Home Shield

Good afternoon Jerry,
I owuld like to thank you for making AHS aware of the delay in service to have the leak repaired. I would be glad to speak with you at your convenience to have the issues repaired.

Feb. 5th, 2021

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Verified Customer

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Helen Sopocko Diamond Bar, CA

They rarely resolve my issue without significant expense. The replacement value is never accurate. The hold time for calls is extreme. There is no way to complain or ask for a different contractor without paying an additional service call fee. The work is only guaranteed for 30 days. If there is a problem on day 31, you have to pay another service fee. Once my contract term is up, I will be cancelling and finding a different home warranty company.

5 years ago

Reply from American Home Shield

Hi Helen,
Thank you for bringing the service fee dispute to our attention. I would be glad to speak with you at your convenience to discuss a resolution.

Feb. 5th, 2021

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Verified Customer

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James Puyallup, WA

Haven't been a customer for too long but was told by the contractor they sent out that my warranty doesn't cover equipment that has failed due to expiration. That was disappointing

5 years ago

Reply from American Home Shield

Hi James,
I hate to hear about your most recent AHS experience and the decline in coverage.

Feb. 9th, 2021

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Verified Customer

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Jane White New Orleans, LA

It service was 3. The tech was great in letting me know what he was doing the whole time he was here. He recommended to change the filter at a certain time.

5 years ago

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Verified Customer

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Brenda Columbus, OH

They have a fast response. Very professional. Knowledgeable on the repairs. I've been with AHS for years with know complaints.

5 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Michael Roppatte Morris Plains, NJ

Great service. If they can't fix it they'll replace it . Will you need is one incident per year in your house and it's paid for

5 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

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Verified Customer

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Aliya Buckshot Jonesboro, GA

They are true to their word. Low monthly payment and $100 fee with each call and my worries are thrown out of the window.

5 years ago

Reply from American Home Shield

Hi Aliya,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Ms. Coleman Newark, DE

Initial set up was timely and effective. Agent was knowledgeable and extremely helpful. First use of the service was seamless.

5 years ago

Reply from American Home Shield

Hi Ms. Coleman,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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