American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Mike and Roxanne McCreary Reno, NV

We’re grateful for the coverage that we have with American home shield and the customer service has always been wonderful

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Scotty Ward Whitesburg, GA

I called and within 5 minutes someone was setting up an appointment to come work on our heat pump, work was completed that day.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Sally M Hewitt Richmond, TX

I have been using American Home Shield services since 1990's and has never been disappointed with any of their service techs

4 years ago

Reply from American Home Shield

Thanks for your loyalty and for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Lisa W. Stockbridge, GA

Their practices are deceptive; ads that currently running states that they will replace an appliance if it can't be repaired. What they fell to state is that the homeowner will be responsible for the majority of the cost to replace. If you choose not to use the service provider they contracted, you can receive the 'cash out' option which is far less than the cost of the equipment and dies not include labor!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Melissa Coffman Zephyrhills, FL

We've had some great coverage and experiences. But one item that should have been covered, they did not cover. Plus when we moved we were over refund from our previous home that we never got, they still owe us over $400.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Mary Rouse-DeGraffenriedt Greensboro, NC

Very Professional, Prompt, Courteous, and they now their job. They seems to enjoy helping others answering questions you ask them

4 years ago

Reply from American Home Shield

Hi Mary Rouse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Kelly Elson Holly Ridge, NC

When you need service, from the time you put your service request in to the time they finish the repair , it is incredible

4 years ago

Reply from American Home Shield

Hi Kelly,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Christopher Genesse Lawton, OK

I've had several issues with my HVAC and the Memphis, Tennessee office has not listened to the customer at all and has not been cooperative and I sent an email and they sent my email back to me. Very unsatisfied and paid completely out of pocket for the entire system to be replaced. AHS has poor customer service!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Doralee Contreras Dallas, TX

The initial call to customer service, with fast repair from serviceman. Thoroughly inspected and repaired issue without hesitation.

4 years ago

Reply from American Home Shield

Hi Doralee,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Brenda Alcalde Lancaster, CA

I had heard so many bad stories, but my experience had been great their service is fast and work is done very professional

4 years ago

Reply from American Home Shield

Hi Brenda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Phyllis K Abernathy San Antonio, TX

I love HAS. It is nice to know that I have them in my toolbox when needed. Every time that I request repairs they are there rather using customer service or online.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you.

Apr. 5th, 2021

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Verified Customer

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Brian Backman Rhododendron, OR

Because Jason at Clean Air Act was amazing. Hard to rate American Home Shield because I never got a personal call or email. Just this feedback survey

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 31st, 2021

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Verified Customer

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John Camajani Sonoma, CA

They respond when I need them. I have been a customer for more than 20 years and they have always helped me with any issue that arises.

4 years ago

Reply from American Home Shield

Hi John,
Your patronage of 20 years is more than appreciated and we hope you continue to enjoy having us as your home warranty provider.

Mar. 30th, 2021

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Verified Customer

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Mike Mission Viejo, CA

They aim to repair appliances as items first, than if not repairable they will replace with comparable items no matter the age.

4 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2021

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Verified Customer

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Suzanne Sacramento, CA

This was my first time using my warranty. It took a bit of time for the contractor to schedule me in, but I am most satisfied with the service.

4 years ago

Reply from American Home Shield

Hi Suzanne,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Ruben Contreras Lake Elsinore, CA

My fridge has not been fixed yet. The appliance repair has swapped out the same part and still my fridge isn’t fixed. After the second time AHS should just get me a new fridge.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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Tom Cumpian Houston, TX

Very fair pricing for a service request. AHS sent over a great HVAC technician who quickly and accurately diagnose my A/C issue.

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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jay hickel Trussville, AL

very happy . Process to get service is quite efficient and so far all the Contactors we have had thru American Home shield where above expectations

4 years ago

Reply from American Home Shield

Hi JAY,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Mamie Kirkland Pleasant Grove, AL

They make promises and keep them. They are dependable. I needed service one cold Saturday morning and a tech was out within a few hours as promised.

4 years ago

Reply from American Home Shield

Hi Mamie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Eugene T. Eagan, MN

I had a claim that took 3 months to resolve. Any contact to the help center was less than helpful. Many customer service reps promised call backs, including calls from supervisors, but I never received a call. Also, one of the contractors who came to my home provided a fraudulent report to AHS, and when I wanted a second opinion, the system assigned the same contractor for the inspection. And it was a big issue to get someone else assigned as a contractor. It wasn't until I reached out to someone on social media, that there was some progress in my claim.

4 years ago

Reply from American Home Shield

Hi Eugene,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you about the three month delay in service and assist to reach a resolution.

Apr. 1st, 2021

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Verified Customer

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Karen Lencoski Palatine, IL

I have had to use your service a few times over the last 6 years. Each time - speed, efficiency, simplicity... you make a home disaster a quick fix.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 18th, 2021

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Verified Customer

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Wendy Kingsland, TX

everything was done in a timely manner Rick was awesome when he came out to fix our Fridge. Was very easy to set up the appointment on line.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Delphine Bigony Columbia, SC

My experience with American Home Shield has been positive. Service is scheduled in a timely manner and the technicians have been well qualified.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Ranjan Chowdhry Cumberland, RI

They have always allocated and helped set up appointment in a reasonable time. Customer service is good. Happy all in all.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Jeff Corpus Christi, TX

Best in assigning contractor to service request! Within minutes I know who has been assigned to my job. & Requesting service is so easy & quick.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and easy service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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Jason Hebert Sparks, NV

Very timely service, very helpful have made multiple claims and they get back to you right away and usually can get someone out same day

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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BettieLand Hot Springs Village, AR

Have had no problems/issues on any service call I've made. Repairs are quick and service techs are professional and dependable.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Rachael Spates Grand Rapids, MI

They are good at setting up appointments to fix things, but if it’s not a simple cheap fix, than they delay and blame it on the service company. I’m currently going on a week and a half of no electricity in parts of my house because it was a repair that requires approval. I’ve had them for 3 years and this is my first major problem and they are causing more stress and not fixing the problem

4 years ago

Reply from American Home Shield

Hi Rachael,
Thank you for bringing this to our attention. I owuld be glad to speak with you about the electricity issues that have been experienced.

Mar. 18th, 2021

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Verified Customer

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Luz Sanchez Corona, CA

Good service and fast response. Would like better things left as they are found but cosmetics are not part of their coverage.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us.

Mar. 19th, 2021

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Verified Customer

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Bruce Orland, CA

Very helpful and timely response. Repairs were done quickly and correctly. Contracted repair company was easy to work with.

4 years ago

Reply from American Home Shield

Hi Bruce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Iris R. Craighead New Castle, DE

I am very displeased with overall performance and professionalism of serviceman who serviced washer. The Plumber was very detailed and professional BUT the problem still exists with water leaking in sink in Powder Room. It is getting more leakage when water goes out of washer.

4 years ago

Reply from American Home Shield

Hi Iris,
I would be glad to speak with you about the leak service request. I will be contacting you soon.

Mar. 24th, 2021

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Verified Customer

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Robert Tomlin Guthrie, OK

We have had AHS for several years on several properties. We have always found them responsive and there providers dependable and honest.

4 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your patronage to American Home Shield and hope you continue to enjoy the service we provide!

Mar. 17th, 2021

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Verified Customer

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Tom H. Massillon, OH

They actually followed through on their warranty. When I reported a problem with my furnace, they had someone out to fix it within an hour or two.

4 years ago

Reply from American Home Shield

Hi Tom,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Vickie Partridge Yacolt, WA

I had a problem with my heating system and they stayed on it with the company they sent out until it was done correctly.

4 years ago

Reply from American Home Shield

Hi Vickie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 24th, 2021

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Verified Customer

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Lori Plese Crystal Lake, IL

We value the service AHS provides, have had this warranty for 23 years and our problems get solved. We're happy to save money and time.

4 years ago

Reply from American Home Shield

Hi Lori,
Your patronage of 23 years is more than appreciated at American Home Shield! We hope you continue to enjoy AHS and the service we provide!

Mar. 17th, 2021

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Verified Customer

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Sarah Richardson Loveland, OH

Filed a claim 2/18 sparks are coming from plumbing and water lines and yet we are still waiting on a contractor and every time we call to try to get help the rep says before ending the call. Be safe! Yes we have sparks/fire melting/burning of water lines and there’s no rush to get someone out here but be safe! Customer service is a joke depending on who you talk to they will either help you or they won’t bc their following guidelines when you know they can help bc other reps have.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for bringing this to our attention. I would be glad to speak with you about the plumbing issues that you have experienced.

Mar. 18th, 2021

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Verified Customer

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Jay Walden Upland, CA

Always fix the problem even if it isn’t the first visit...repair companies call consistently within the 24 hours they are suppose to call

4 years ago

Reply from American Home Shield

Hi Jay,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 24th, 2021

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Verified Customer

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Jerry Borque Athens, TX

They are almost impossible to contact and when you do get through to them it is almo0st impossible to understand the person, especially for older people. I am still waiting on the payment on the stove that couldn't be fixed in November of 2020.

4 years ago

Reply from American Home Shield

Hi Jerry,
I would be glad to speak with you to refund the payment for the stove service request.

Mar. 24th, 2021

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Verified Customer

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Victor Martin

My AC was taken care of very quickly after i called AHS.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Victor, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Margot Harvey Trafford, PA

The contractor responds to the query quickly and the job gets scheduled in a very timely manner. It’s nice to get the work done so quickly.

4 years ago

Reply from American Home Shield

Hi Margot,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Jane Andover, MN

They work hard to get someone out as soon as possible. They have always made sure issues are resolved no matter how long it takes.

4 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2021

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Verified Customer

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Yvette Armendariz Lubbock, TX

Good coverage, contractors come out very fast, they are so nice very professional and provide very helpful tips to maintain your appliance

4 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Freddie L Harper Grandview, MO

Services to the customer. By place in a service request on line, it only take 3 to 4 hours to hear from who is assigned

4 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Joe Skaff Soulsbyville, CA

AHS has always acted promptly and with professionalism. They take care of whichever area I need help with and make it an easy process

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Suresh Konatham Austin, TX

Good experience so except fast service under emergency. AHS needs to provide solutions faster and quality way. Customers cannot wait for more than 2 days

4 years ago

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Verified Customer

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Metrice Holmes Houston, TX

When a disaster strikes suddenly things are not covered. If plumbing is covered under your contract, it should not matter if it’s frozen busted pipes. Pipes is pipes and should be covered no matter the circumstance.

4 years ago

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Verified Customer

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Tanya Starr Ripon, CA

Super simple and great coverage! Love the customer service and they definitely get the job done an’t hassle you for actually putting in a claim

4 years ago

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Jon Elmendorf Houston, TX

I recently was charged sales tax on a $75 service call that was in violation of my contract and illegal since in Texas services are not subject to sales tax. This has never happened before or since. When I contacted your customer service rep he said there was nothing he could do to reverse the tax charge. I asked to speak with a supervisor and was told I would be contacted. That never happened. I have disputed the tax add on charge with my credit card company.

4 years ago

Reply from American Home Shield

Hi Jon,
I hate to hear about the tax charge that you experienced on your most most recent service fee. I would be glad to speak with you.

Mar. 18th, 2021

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Verified Customer

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Unhappy Customer Wayzata, MN

I have had poor experience with one of their subcontractors and have requested a new subcontractor, but they refuse to let me change to a different provider. Even after this provider said that work was completed when they never set foot in our house and when I had to call them back a second time, they did the job incorrectly.

4 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues with your experience resolved.

Mar. 15th, 2021

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Verified Customer

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Alice Las Vegas, NV

They make sure that everything is fixed and make sure if the contractor do what is required in accordance with the contract.

4 years ago

Reply from American Home Shield

Hi Alice,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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