American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Tom H. Massillon, OH

They actually followed through on their warranty. When I reported a problem with my furnace, they had someone out to fix it within an hour or two.

3 years ago

Reply from American Home Shield

Hi Tom,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Robert Tomlin Guthrie, OK

We have had AHS for several years on several properties. We have always found them responsive and there providers dependable and honest.

3 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your patronage to American Home Shield and hope you continue to enjoy the service we provide!

Mar. 17th, 2021

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Verified Customer

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Lori Plese Crystal Lake, IL

We value the service AHS provides, have had this warranty for 23 years and our problems get solved. We're happy to save money and time.

3 years ago

Reply from American Home Shield

Hi Lori,
Your patronage of 23 years is more than appreciated at American Home Shield! We hope you continue to enjoy AHS and the service we provide!

Mar. 17th, 2021

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Verified Customer

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Vickie Partridge Yacolt, WA

I had a problem with my heating system and they stayed on it with the company they sent out until it was done correctly.

3 years ago

Reply from American Home Shield

Hi Vickie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 24th, 2021

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Verified Customer

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Sarah Richardson Loveland, OH

Filed a claim 2/18 sparks are coming from plumbing and water lines and yet we are still waiting on a contractor and every time we call to try to get help the rep says before ending the call. Be safe! Yes we have sparks/fire melting/burning of water lines and there’s no rush to get someone out here but be safe! Customer service is a joke depending on who you talk to they will either help you or they won’t bc their following guidelines when you know they can help bc other reps have.

3 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for bringing this to our attention. I would be glad to speak with you about the plumbing issues that you have experienced.

Mar. 18th, 2021

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Verified Customer

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Jay Walden Upland, CA

Always fix the problem even if it isn’t the first visit...repair companies call consistently within the 24 hours they are suppose to call

3 years ago

Reply from American Home Shield

Hi Jay,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 24th, 2021

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Verified Customer

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Victor Martin

My AC was taken care of very quickly after i called AHS.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Victor, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Jerry Borque Athens, TX

They are almost impossible to contact and when you do get through to them it is almo0st impossible to understand the person, especially for older people. I am still waiting on the payment on the stove that couldn't be fixed in November of 2020.

3 years ago

Reply from American Home Shield

Hi Jerry,
I would be glad to speak with you to refund the payment for the stove service request.

Mar. 24th, 2021

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Verified Customer

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Margot Harvey Trafford, PA

The contractor responds to the query quickly and the job gets scheduled in a very timely manner. It’s nice to get the work done so quickly.

3 years ago

Reply from American Home Shield

Hi Margot,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Jane Andover, MN

They work hard to get someone out as soon as possible. They have always made sure issues are resolved no matter how long it takes.

3 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2021

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Verified Customer

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Yvette Armendariz Lubbock, TX

Good coverage, contractors come out very fast, they are so nice very professional and provide very helpful tips to maintain your appliance

3 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Suresh Konatham Austin, TX

Good experience so except fast service under emergency. AHS needs to provide solutions faster and quality way. Customers cannot wait for more than 2 days

3 years ago

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Verified Customer

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Freddie L Harper Grandview, MO

Services to the customer. By place in a service request on line, it only take 3 to 4 hours to hear from who is assigned

3 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Joe Skaff Soulsbyville, CA

AHS has always acted promptly and with professionalism. They take care of whichever area I need help with and make it an easy process

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Metrice Holmes Houston, TX

When a disaster strikes suddenly things are not covered. If plumbing is covered under your contract, it should not matter if it’s frozen busted pipes. Pipes is pipes and should be covered no matter the circumstance.

3 years ago

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Verified Customer

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Tanya Starr Ripon, CA

Super simple and great coverage! Love the customer service and they definitely get the job done an’t hassle you for actually putting in a claim

3 years ago

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Unhappy Customer Wayzata, MN

I have had poor experience with one of their subcontractors and have requested a new subcontractor, but they refuse to let me change to a different provider. Even after this provider said that work was completed when they never set foot in our house and when I had to call them back a second time, they did the job incorrectly.

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues with your experience resolved.

Mar. 15th, 2021

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Verified Customer

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Jon Elmendorf Houston, TX

I recently was charged sales tax on a $75 service call that was in violation of my contract and illegal since in Texas services are not subject to sales tax. This has never happened before or since. When I contacted your customer service rep he said there was nothing he could do to reverse the tax charge. I asked to speak with a supervisor and was told I would be contacted. That never happened. I have disputed the tax add on charge with my credit card company.

3 years ago

Reply from American Home Shield

Hi Jon,
I hate to hear about the tax charge that you experienced on your most most recent service fee. I would be glad to speak with you.

Mar. 18th, 2021

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Verified Customer

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Kristy Chorostecki Belvidere, IL

We have never had any problems having service providers out to fix our issues. The only thing that can be frustrating is the wait for appliance/parts.

3 years ago

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Verified Customer

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Alice Las Vegas, NV

They make sure that everything is fixed and make sure if the contractor do what is required in accordance with the contract.

3 years ago

Reply from American Home Shield

Hi Alice,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Alessandro Ferraiuolo Friendswood, TX

I wouldn't give them one star but I had to select one my washer has been broken for over a month I was told it would take another 2 months to get the part. American home shield didn't even have the decency to tell me it would take that long the complaint that is fixing it did. American home shield just basically blew me off then when I called them they said we are sorry we will try to expedite your order we will call you back with more info in 48 hours. Here we are a week later still no call horrible company

3 years ago

Reply from American Home Shield

Hi Alessandro,
I would be glad to speak with you regarding the recent delay to have the washer repaired through American Home Shield.

Mar. 8th, 2021

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Verified Customer

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Sylvia Marijczyn Lake Forest, CA

Whenever I called American Home Shield to take care of a problem with an appliance, they took care of it in a timely manner.

3 years ago

Reply from American Home Shield

Hi Sylvia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 26th, 2021

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Verified Customer

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Afsaneh Ardehali Albuquerque, NM

We are very satisfied with American Home Shield. They have always been timely and responsive. All contractors have been reliable and professional.

3 years ago

Reply from American Home Shield

Hi Afsaneh,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 25th, 2021

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Verified Customer

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Alexis Madden Denton, TX

We had them when we bought our home in Texas 5 years ago and they‚Äôve been very good and quick to resolve our issues

3 years ago

Reply from American Home Shield

Hi Alexis,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Beth Kroupa Gulfport, MS

Fast service and the service vendors have gotten us up and running quickly. They were also very personable and professional.

3 years ago

Reply from American Home Shield

Hi Beth,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Verified Customer

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Wilson Topeka, KS

Sub par service the promise that was made to me when I became a member of your services I didn't receive them.I have been with your company for years and never was treated the I was on my last service call.

3 years ago

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Verified Customer

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Joshua Clovis, NM

We had issues with our water heater and the company you sent out said there was nothing wrong with it. $2,000 later and almost a call for floor repair because it was 40 years old

3 years ago

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Verified Customer

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Linda T Phipps Atlanta, GA

Assigned a company right away. The company called me and gave me a date. Also sent me a email with the technician face and name in the email.

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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Ken Sibley Collierville, TN

Do what they say they will do. Made an online appointment one afternoon. Repair man came at 8am the next day and fixed the problem.

3 years ago

Reply from American Home Shield

Thank you for the kind words, Ken! We’re so happy your visit at went so smoothly.

Mar. 3rd, 2021

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Verified Customer

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Gudrun Kilmetz Lawton, OK

Everything went like clockwork, technician called to check out the problem, had to order the part and notified me when part arrived to be installed.

3 years ago

Reply from American Home Shield

Hi Gudrum,
We can’t thank you enough for the kind words about [product/service]. Your review means a lot to us and lets us know we’re on the right track!

Mar. 3rd, 2021

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Verified Customer

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Theresa Williams Marion, IN

Because I found out that if you have say like your furnace went out and the man said that you need a new one I found out that they only give you what the furnace was worth, instead of paying for a new one

3 years ago

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Verified Customer

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Maureen Suffern, NY

They have gotten us help right away - but trying to call them is impossible. Much better just submitting request on line, but I like the idea of talking to a person instead.

3 years ago

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Verified Customer

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Melinda Henderson Oakland, TN

Workers are prompt and do a great job. They arrive in good time. They are very smart and gets the job done in a timely manner

3 years ago

Reply from American Home Shield

Hi Melinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Lori Bloodsworth Anniston, AL

Terrible customer service. They sent a person who took five minutes to diagnose the problem but then would not fix it or return our calls after receiving authorization.. AHS kept assuring us that the issue would be solved but it was not. We asked to speak to a supervisor but they never contacted us as promised. We had a leak. Ultimately we fixed it ourselves to stop the damage. We had been customers for 20 years but never have been dealt with like this.

3 years ago

Reply from American Home Shield

Hi Lori,
Thank you for bringing the water heater leaks to our attention. I would be glad to speak with you about the issues and get the repairs completed.

Feb. 27th, 2021

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Verified Customer

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Sherry Sanford Chicago, IL

I wanted my dryer cleaned so I called and spoke to one of the clerks. I explained to her what I needed, she said no problem the service tech would only clean up to the wall. I was responsible for the rest. I said ok. when the service tech showed up he said that was not accurate so I had to pay an additional $100. But when he left I didn't see the $100 dollars on the receipt. I just feel like I was scammed and I have used my warranty several times in the past. I wasn't going to say anything but if it happened to me maybe it happened to someone else.

3 years ago

Reply from American Home Shield

Good morning Sherry,
It is always a pleasure to gain insight on how we can improve as a company. I would be glad to speak with you regarding the $100 fee paid.

Mar. 9th, 2021

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Verified Customer

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Emelina Crisolo Hercules, CA

One hundred percent excellent, the people sent to my house is very satisfied and excellent one hundred percent nice and kindly

3 years ago

Reply from American Home Shield

Hi Emelina,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Olivia Brown Hanover, MD

I‚Äôve been a customer for over 10 years. The level of service have deteriorated. This past month, I‚Äôve had issues that they would not resolve even though it‚Äôs covered in my warranty. Customer Service representative would not elevate my concerns... just overall poor service.

3 years ago

Reply from American Home Shield

Hi Olivia,
I would like to first thank you for over 10 years of patronage. Second I would like to thankyou for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Verified Customer

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Daron Covington, GA

Cost and Efficiency and the outstanding quality of their customer service representatives. She went above and beyond to have my issue resolved

3 years ago

Reply from American Home Shield

Hi Daron,
Our goal is to provide you with a top tier service experience and effective cost. We hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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Roger Schill and Sharon Schill Mosheim, TN

They have always been responsive to our repair issues. We have been with American Home Shield for over 15 years and have never been disappointed.

3 years ago

Reply from American Home Shield

Hi Roger & Sharon,
We appreciate your feedback and would like to thank you for 15 years of patronage to American Home Shield.

Mar. 3rd, 2021

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Verified Customer

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Nettter Lincolnshire, IL

It is difficult to get in touch with a real person. There have been a couple incidences in which the contractors could not solve the problem, returning good times.

3 years ago

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Verified Customer

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Ayanna Lemoore, CA

Excellent courteous service was provided by the Appliance Replacement Representative. The service provider, A&E Technician was awesome.

3 years ago

Reply from American Home Shield

Hi Ayanna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Andrea Reaves Austin, TX

Service has been fine, but I can't get them to send a copy of Interior Plumbing and Drainage System policy. I've requested it 3 times, on the phone and online.

3 years ago

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Verified Customer

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Sarah Tenon Bonaire, GA

They kept their promise. There was not a single issue in getting the appliance credit I needed to go forth in purchasing a new appliance.

3 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 1st, 2021

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Verified Customer

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Lynda Florence, OR

I'm new to American Home Shield, but so far they've been timely in their response and have provided excellent technicians to fix the problem.

3 years ago

Reply from American Home Shield

Thanks for the awesome review, Lynda! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

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Verified Customer

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Jeffrey Coon Franklinton, LA

How quick they respond to you request and with in less than 24hrs someone is calling you to make an appointment for services.

3 years ago

Reply from American Home Shield

Hi Jeffrey,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Phil Carefree, AZ

They are incredibly responsive. They get back to you within minutes of filing a claim. Repair people have been uniformly excellent too.

3 years ago

Reply from American Home Shield

Hi Phil,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Debra Noble Germantown, TN

Once I make time to cancel their service I will. If an Executive reads this review and wants some feedback and cares they could call me. Any time a request for help requires thought the person on the line can't answer. There is no common sense or empowerment associated with their service. If an event doesn't fall in their statistical guidelines you are out of luck. Not to mention, I don't think they have any oversight over the vendors they use as local providers.

3 years ago

Reply from American Home Shield

Hi Debra,
Thank you for bringing your experience to our attention. I would be glad to speak with you to address a lot of the issues that have occurred.

Feb. 27th, 2021

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Verified Customer

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Joel Taubin Potomac, MD

Have used them many years no problems easy to get responding on line received emails same day , work from me quickly and complete

3 years ago

Reply from American Home Shield

Hi Joel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

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Verified Customer

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Marilyn Wilson Buford, GA

Took 6 months to to repair stove and they put in a early part where I lost self clean and fan will not cut off so can‚Äôt even spray cleaner. Plan on calling new service

3 years ago

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Verified Customer

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Emily Beaverton, OR

Easy to notify of issue & get service; quick turnaround; no hassle or arguments -- they just cover what we need without challenging us

3 years ago

Reply from American Home Shield

Hi Emily,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

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