American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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David Rockwood, TN

Never had a problem finding and scheduling very professional service. Contractors have always prompt, courteous and knowledgeable.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 1st, 2021

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Verified Customer

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Dawn Harper Battle Ground, WA

Doesn’t feel legitimate. Customer service is almost nonexistent. Don’t try calling, a person will never answer. We’ve requested service for a couple of issues, but the ‘companies’ assigned to us were impossible to contact. Finally we got one thing fixed. I don’t know why this company gets good reviews. It must be employees and their relatives, because this has been nothing but a night for us. I’m switching companies ASAP

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Anonymous Shawnee Mission, KS

Quick response for service. My request is usually answered in a timely manner with the name of the company that will be coming.

4 years ago

Reply from American Home Shield

Thanks for sharing that you were happy with the process.

Apr. 2nd, 2021

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Verified Customer

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Theresa Bush Tyler, TX

Responsiveness and quality of service. They ensure you receive timely service and ask for feedback after each service request.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Judith Davis Arlington, TX

They have always replaced my product, but for my refrigerator I waited for response and reply for a number of months. I called a number of times. It was very discouraging

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Jared Wesson Savannah, TN

A claim was denied- I bought a house and the inspector missed a significant issue with the A/C unit. Now I am having to come out of pocket for a new compressor. I had to pay 75$ for a tech to come look at under the warranty agreement but nothing was done. Why even have the coverage if it won’t apply? It’s criminal. It’s not my fault that the inspector didn’t do his job. Having this is supposed to help if something is wrong within the first year.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Patty Srock Prescott Valley, AZ

Our dryer went out, the repairman was scheduled quickly, then the replacement was scheduled very fast. The replacement options were fair.

4 years ago

Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Apr. 5th, 2021

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Verified Customer

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Maggie Laveen, AZ

I called friday afternoon about the fact my AIr Conditoner broke AGAIN after 33 days of being fixed. The first time it caught on fire, well it did it again, it caught on fire AGAIN!!! The agent said he would call me right back, BUT NEVER DID!!!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Dan Czarnecki Gilbert, AZ

Prompt service! The whole process went quicker than I expected and I was amazed by the quality of the Customer Service.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Arif Camarillo, CA

Convenient & works well. Whole process is simple and efficient. One can rest assured that technician are masters of their skill and will be able to resolve the issue at hand

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Benjamin Giles Norfolk, VA

My Service request have been resolvedEach time that I have called in my repairs have been completed even if it takes a second trip

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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Mario Abrantes Phoenix, AZ

I had a problem and it was fast and easy to solve... No waiting on the phone for 30 min, just a quick online 2 step way.. Loved it

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Dennis Chicago, IL

This is the most horrible company I have ever dealt with their customer service sucks they have people in the Philippines who are reading from a script I had water in my basement for seven days without the assistance they called a contractor out who came out lied and told them that the service can be fixed I had to do a second opinion with you and the other guy came out and got it done this is the most bogus company I have ever ever dealt with and I wish I have never did business with them

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Casandra Dixon Mansfield, TX

Never had any issues with claims; service calls are addressed in a timely manner; no issues when replacements are required

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you.

Mar. 26th, 2021

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Verified Customer

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Chris Conte Austin, TX

Over the years they have been great. We have been waiting for a call from Proficient for our ice maker for a month now and nobody followed up from AHS

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Wendy Dallas, TX

Prompt scheduling of appointments, polite and efficient customer service, with excellent problem-solving every step of the way.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Mike and Roxanne McCreary Reno, NV

We’re grateful for the coverage that we have with American home shield and the customer service has always been wonderful

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Scotty Ward Whitesburg, GA

I called and within 5 minutes someone was setting up an appointment to come work on our heat pump, work was completed that day.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Sally M Hewitt Richmond, TX

I have been using American Home Shield services since 1990's and has never been disappointed with any of their service techs

4 years ago

Reply from American Home Shield

Thanks for your loyalty and for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Lisa W. Stockbridge, GA

Their practices are deceptive; ads that currently running states that they will replace an appliance if it can't be repaired. What they fell to state is that the homeowner will be responsible for the majority of the cost to replace. If you choose not to use the service provider they contracted, you can receive the 'cash out' option which is far less than the cost of the equipment and dies not include labor!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Melissa Coffman Zephyrhills, FL

We've had some great coverage and experiences. But one item that should have been covered, they did not cover. Plus when we moved we were over refund from our previous home that we never got, they still owe us over $400.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Mary Rouse-DeGraffenriedt Greensboro, NC

Very Professional, Prompt, Courteous, and they now their job. They seems to enjoy helping others answering questions you ask them

4 years ago

Reply from American Home Shield

Hi Mary Rouse,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Kelly Elson Holly Ridge, NC

When you need service, from the time you put your service request in to the time they finish the repair , it is incredible

4 years ago

Reply from American Home Shield

Hi Kelly,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Christopher Genesse Lawton, OK

I've had several issues with my HVAC and the Memphis, Tennessee office has not listened to the customer at all and has not been cooperative and I sent an email and they sent my email back to me. Very unsatisfied and paid completely out of pocket for the entire system to be replaced. AHS has poor customer service!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Brian Backman Rhododendron, OR

Because Jason at Clean Air Act was amazing. Hard to rate American Home Shield because I never got a personal call or email. Just this feedback survey

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 31st, 2021

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Verified Customer

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Phyllis K Abernathy San Antonio, TX

I love HAS. It is nice to know that I have them in my toolbox when needed. Every time that I request repairs they are there rather using customer service or online.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you.

Apr. 5th, 2021

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Verified Customer

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John Camajani Sonoma, CA

They respond when I need them. I have been a customer for more than 20 years and they have always helped me with any issue that arises.

4 years ago

Reply from American Home Shield

Hi John,
Your patronage of 20 years is more than appreciated and we hope you continue to enjoy having us as your home warranty provider.

Mar. 30th, 2021

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Verified Customer

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Mike Mission Viejo, CA

They aim to repair appliances as items first, than if not repairable they will replace with comparable items no matter the age.

4 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2021

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Verified Customer

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Brenda Alcalde Lancaster, CA

I had heard so many bad stories, but my experience had been great their service is fast and work is done very professional

4 years ago

Reply from American Home Shield

Hi Brenda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Doralee Contreras Dallas, TX

The initial call to customer service, with fast repair from serviceman. Thoroughly inspected and repaired issue without hesitation.

4 years ago

Reply from American Home Shield

Hi Doralee,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Ruben Contreras Lake Elsinore, CA

My fridge has not been fixed yet. The appliance repair has swapped out the same part and still my fridge isn’t fixed. After the second time AHS should just get me a new fridge.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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Tom Cumpian Houston, TX

Very fair pricing for a service request. AHS sent over a great HVAC technician who quickly and accurately diagnose my A/C issue.

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Suzanne Sacramento, CA

This was my first time using my warranty. It took a bit of time for the contractor to schedule me in, but I am most satisfied with the service.

4 years ago

Reply from American Home Shield

Hi Suzanne,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Mamie Kirkland Pleasant Grove, AL

They make promises and keep them. They are dependable. I needed service one cold Saturday morning and a tech was out within a few hours as promised.

4 years ago

Reply from American Home Shield

Hi Mamie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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jay hickel Trussville, AL

very happy . Process to get service is quite efficient and so far all the Contactors we have had thru American Home shield where above expectations

4 years ago

Reply from American Home Shield

Hi JAY,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Eugene T. Eagan, MN

I had a claim that took 3 months to resolve. Any contact to the help center was less than helpful. Many customer service reps promised call backs, including calls from supervisors, but I never received a call. Also, one of the contractors who came to my home provided a fraudulent report to AHS, and when I wanted a second opinion, the system assigned the same contractor for the inspection. And it was a big issue to get someone else assigned as a contractor. It wasn't until I reached out to someone on social media, that there was some progress in my claim.

4 years ago

Reply from American Home Shield

Hi Eugene,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you about the three month delay in service and assist to reach a resolution.

Apr. 1st, 2021

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Verified Customer

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Karen Lencoski Palatine, IL

I have had to use your service a few times over the last 6 years. Each time - speed, efficiency, simplicity... you make a home disaster a quick fix.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 18th, 2021

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Verified Customer

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Jeff Corpus Christi, TX

Best in assigning contractor to service request! Within minutes I know who has been assigned to my job. & Requesting service is so easy & quick.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and easy service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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Wendy Kingsland, TX

everything was done in a timely manner Rick was awesome when he came out to fix our Fridge. Was very easy to set up the appointment on line.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Ranjan Chowdhry Cumberland, RI

They have always allocated and helped set up appointment in a reasonable time. Customer service is good. Happy all in all.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Delphine Bigony Columbia, SC

My experience with American Home Shield has been positive. Service is scheduled in a timely manner and the technicians have been well qualified.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Luz Sanchez Corona, CA

Good service and fast response. Would like better things left as they are found but cosmetics are not part of their coverage.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us.

Mar. 19th, 2021

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Verified Customer

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Rachael Spates Grand Rapids, MI

They are good at setting up appointments to fix things, but if it’s not a simple cheap fix, than they delay and blame it on the service company. I’m currently going on a week and a half of no electricity in parts of my house because it was a repair that requires approval. I’ve had them for 3 years and this is my first major problem and they are causing more stress and not fixing the problem

4 years ago

Reply from American Home Shield

Hi Rachael,
Thank you for bringing this to our attention. I owuld be glad to speak with you about the electricity issues that have been experienced.

Mar. 18th, 2021

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Verified Customer

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Jason Hebert Sparks, NV

Very timely service, very helpful have made multiple claims and they get back to you right away and usually can get someone out same day

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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BettieLand Hot Springs Village, AR

Have had no problems/issues on any service call I've made. Repairs are quick and service techs are professional and dependable.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Bruce Orland, CA

Very helpful and timely response. Repairs were done quickly and correctly. Contracted repair company was easy to work with.

4 years ago

Reply from American Home Shield

Hi Bruce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Iris R. Craighead New Castle, DE

I am very displeased with overall performance and professionalism of serviceman who serviced washer. The Plumber was very detailed and professional BUT the problem still exists with water leaking in sink in Powder Room. It is getting more leakage when water goes out of washer.

4 years ago

Reply from American Home Shield

Hi Iris,
I would be glad to speak with you about the leak service request. I will be contacting you soon.

Mar. 24th, 2021

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Verified Customer

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Tom H. Massillon, OH

They actually followed through on their warranty. When I reported a problem with my furnace, they had someone out to fix it within an hour or two.

4 years ago

Reply from American Home Shield

Hi Tom,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Robert Tomlin Guthrie, OK

We have had AHS for several years on several properties. We have always found them responsive and there providers dependable and honest.

4 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your patronage to American Home Shield and hope you continue to enjoy the service we provide!

Mar. 17th, 2021

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Verified Customer

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Lori Plese Crystal Lake, IL

We value the service AHS provides, have had this warranty for 23 years and our problems get solved. We're happy to save money and time.

4 years ago

Reply from American Home Shield

Hi Lori,
Your patronage of 23 years is more than appreciated at American Home Shield! We hope you continue to enjoy AHS and the service we provide!

Mar. 17th, 2021

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