American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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S Shef

Great plan pricing, good web interface, low hold time(s) on the phone. Service was performed in one day -- parts were on the truck.

5 years ago

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Bonnie Wilson

Usually it does not take a month for some one to come out. It has on my vacumn system and he still has to come back to fix it, Let'ssee how long it takes for him to come back after he gets the part.!!

5 years ago

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Mark Roberts

Excellent service! Always fast reply's, they hire good companies and follow up to make sure you're happy with the work done.

5 years ago

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Edwin

Very quick to respond and repair the problem; the last time the repair tech had the part on the truck down time was a matter of minutes!!

5 years ago

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Anna

Getting my refrigerator looked at was not too delayed. It was worked on but declared unrepairable. I have not heard from AHS about a replace in almost three weeks.

5 years ago

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Kathy Wix

After setting up our service call we were in contact with the contractor in less than 24 hours to set up an appointment.

5 years ago

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Lillith Nover

I called and spent 30 min on hold to talk to someone and then spoke to Beb. She put into the system that the AC and ductwork when I really needed the heater to be looked at. I said since they are out there then have them check both the heater and the A/C. The technician called me and said that she only put down A/C so he wouldn't be able to look at the heater. I wasn't happy about that. He went a head and looked at the heater but, when I got home I had to spend another 30 min on the phone explaining what had happened. plus you don't clean the ducts which I didn't know.

5 years ago

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Verified Customer

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Melodye Thomas

They have responded to all of my requests. Resulting repairs are effective. Have replaced appliances or a/c when needed.

5 years ago

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Debra Tuchscherer

As soon as I placed a claim they took care of getting someone to my house. Much better than the service I received the last time I was a member.

5 years ago

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Milton

I had some questions about my contract. The rep was polite and answered all my questions and helped me understand what was covered better.

5 years ago

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John

AHS failed to provide my phone number to the contractor, resulting in my work order being canceled. After hours on the phone to correct this, I have received two additional service fee charges of $100 apiece for no reason. Have called twice and been told twice they'd be canceled, but continue to receive emails warning me about past due payments. Very frustrating.

5 years ago

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Carol Perniciaro

They have been excellent in all service calls I have placed. They use excellent contractors who are professional and efficient.

5 years ago

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Lawrence Sudalter

The company rates high in their quick response to issues and technicians arrive within a day or two. They are a 5 star company.

5 years ago

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Jorge magana

I have an issue with the technician looks like he didn't know what he was doing so AHS send me an other tech guy from an other source thanks AHS am very satisfied with you

5 years ago

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Amy

American Home Shield has always resolved my issues. When someone came to service us and acted like they didn't want to they took care of the issue immediately.

5 years ago

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Graham Tolley Hampton, VA

The subscription is affordable and the service fee is reasonable. We've always had great response from their contractors.

5 years ago Edited January 10, 2024

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Sean Suskind

Terrible. American Home Shield has got to be one of the worst home warranty companies out there. They use sub standard contractors that do terrible work or no work at all. They are a complete waste of money and only survive because they pay websites to give them favorable reviews without ever checking with actual customers. Do not use them. You will be sorry

5 years ago

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Verified Customer

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David Patton

I was charged for an access fee of $250 because the contracted AC person did not have their own ladder. Getting American home shield to reassign the issue to a different company just resulted in them assigning this back to the same company that didn't have their own ladder. Getting them to find a contractor that can do the work instead of being assigned to a very small pool of contractors. Also was charged another service fee for asking for a second opinion after the customer service rep offered me options when I did not agree with the plumber that spent 10 seconds on 'diagnosis'.

5 years ago

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Elizabeth Young

Can't get of hold of anyone till two hrs later. and when you put me on hold you cut off phone line and don't call me back, when you say you will if we get cut off. And all the contractors you send to fix my frigerater can't fix the problem. So what are you going to do about it?To fix problem!!!

5 years ago

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Samantha

$75 per problem. They said they can have three problem fixed at the same time (with that $75 per visit), but the plumber that showed up said he can only fix the toilet but not other problems (sprinkles, etc.). So it means that for three different problems they call three different people/company and that could cost $75x how many problems. I don't see a point of buying the insurance

5 years ago

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Courtney Sherman

I am a new customer and had my first service request completed through American Home Shield and the repair went very well.

5 years ago

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Lorraine Sadler

Use their website to ask for repairs and their response is almost instantaneous. Their repair men/women are skilled, credible and courteous

5 years ago

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Verified Customer

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SUSAN QUIDLEY

This was a dryer repair and the waid was ok - however if AC and it happened on a Friday it wouldn't be good due to having to wait until a repairman could get out

5 years ago

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Verified Customer

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Joyce Staats

Every time Iâ€™ve had a need to use AHS they have been prompt on getting a repairman and repairs have been completed. Very professional company.

5 years ago

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Verified Customer

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John Sellers

The service they provide is excellent. Surely they can improve their phone system so that the wait for service is no more than a few minutes

5 years ago

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Emma Wallen

Fast response, great coverage & protection that is thorough & fair. Provides peace of mind for big ticket potential breakdowns or repairs needed in the home.

5 years ago

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Verified Customer

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Tracey M

Prompt service and accurate work. Explains what was fixed and why. Makes safety recommendations when observed. Friendly technicians

5 years ago

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Patricia Young

My experience with them this year on my AC unit was easy to handle with them & I had great service from the company they sent to service my unit.

5 years ago Edited January 10, 2024

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Sean

They are willing to work with me on finding a vendor. I live in Key West and finding good companies can be a challange.

5 years ago Edited January 10, 2024

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Leila Butler

American Home Shield is accurate with their time & with the Contractors they send out to help solve whatever problem you are having in your home.

5 years ago

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Sandra

I have always been treated very well. They have always fixed my lifes hiccups with contractors that always treat me well.

5 years ago

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Verified Customer

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Regina Rankins

Excellent customer service and speedy delivery on repairing and fixing my air conditioner unit. Thanks for being a reputable company!

5 years ago

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Flower Glen Allen, VA

They are okay. One big problem is they raise the rates on you every year. Some of the companies they use to service your area aren’t all A+ ratings . It’s great when you need it and your issue gets fixed.

5 years ago Edited January 10, 2024

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Verified Customer

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Betty Ward

So far, they have sent very qualified people, in a very timely manner and very friendly and kind, as well. So appreciative!

5 years ago

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Sabrina Reed

I give it a three because the vendors they typically recommend can never get to us until days and/or weeks later. They need to provide options of companies to us so we don't have a long wait time.

5 years ago

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John Doe

They don't follow up if the problem was resolved. I have been without hot water for two weeks and they told me to go through the hot water heater company. I understand it it's still under warranty but I asked him to please have a new one installed and will resolve the paperwork on the backend. Pretty much anything in your home that is in the warranty will not get fixed through them. So what's the point?

5 years ago

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Heather Reed Yuba City, CA

I have had my contract for 8 years I just found out the washer/dryer is now not included of course when my dryer went out. My service price went from 438 a year to over $500 and less coverage. Last week they sent out a contractor that don't even service tankless water heaters and I keep requesting follow up issue not solved and I'm not getting anywhere!

5 years ago

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Verified Customer

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Donnie Wilson Newport News, VA

I have received excellent service from companies AHS has selected . Everyone has been professional and got the job completed.

5 years ago

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Avera L. Stewart. Huntsville, AL

I am displeased with my service, I never received my $100.00 back from you. You pulled $200.00 from my back account when I owed you $100.00.You set me up with a pluming company but I had air conditioning problems. The air conditioning people you sent said that You wouldn't pay pay the service. I purchased a new unit from them and paid them $4000.00 out of my pocket but you didn't return my $100.00 back from the pluming company. You owe me $100.00. You will hear from me again from Small Claims Court. I cancelled my contract for these reasons..

5 years ago

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Verified Customer

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Michelle Simpson Elizabethtown, KY

They have always taken care of every problem that have come up at my home. The customer services is always on point or above and beyond.

5 years ago

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Verified Customer

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Rosalina Shearer Tucson, AZ

The Representative was very efficient and understand my issue and response time was very excellent. Thank you for your awesome well train staff!

5 years ago

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Gabriel Roque South Gate, CA

Had all kinds of problems with my ac unit Coverage. So disappointed. First of all I upgraded my coverage to cover my ac unit and then they tell me it not covered . I paid another upgrade two weeks( two upgrade fee )because the person I talk too said the first one will cover and didn't, and now the unit is recalled which you don't cover!! I'm putting my new unit on Sunday!!! I got charged twice to up grade and that not fair!! I will not use you again!!

5 years ago

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Verified Customer

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M. Turnidge Springville, UT

Every interaction has been a good experience. they have been very quick to arrange service and to replace something when needed.

5 years ago

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Martha Midland, TX

They always have provide great service for the items that insured, they have professional contractors. Though, lately, it's been hard to talk with somebody on the phone.

5 years ago

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Ronald Ryan Orlando, FL

I recently had a problem the first contractor could not fix. AHS provided another contractor that resolved the problem.

5 years ago

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Shari Orlando, FL

Every time we call it is up to FOUR HOURS on hold, IF we are able to get through at all. It has been almost TWO MONTHS and our dishwasher is STILL NOT FIXED. "supposedly" the needed parts have finally been ordered but there is no update on our file, that can be seen when we log on to ahs.com it is impossible to spend an entire day sitting on hold to get any information from you AND this is the SECOND vendor since the first one, who was here 6+ times, was completely inept and useless as my dishwasher is STILL NOT FIXED

5 years ago

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r wilkes Simpsonville, SC

I was not satisfied with cash payment amount for refridge. It was stated that this was their cost and not a retail cost even though they could not provide one out of their stock.

5 years ago

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Verified Customer

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Pearce Cape Canaveral, FL

Quick professional service. Additionally the representative was polite and kept me informed of the procedure that was corrected.

5 years ago

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Paul Vigil Wyncote, PA

I was told that our refrigerator needs to be replaced on 7/20 and had to find this out from the repair company as American Home Shield will not contact me. I have been trying to contact the correct department that I was sent to and the phone wait is 2 1/2 hours...every time I call. I was told that they would contact me and it has been a month without any word from American Home Shield.

5 years ago

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Verified Customer

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Kimberly Tate Ellenwood, GA

Great customer service. Needed my Ac fixed, they found a company to fix the same day.I have two elders in my home, I needed the ac fixed .

5 years ago

American Home Shield Reviews