American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Tom Phoenix, AZ

Even though the last experience we had with a contractor was satisfactory, we have not had the best experience with the contractors sent to our home. We have also had to wait for long periods of time for problems to be solved with little help from American Home Shield.

5 years ago

Reply from American Home Shield

Hi Tom,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star star star star

Ama Pittsburgh, PA

The convenience of the service, it's great to have access to specialty trade people that can fix a problem in a fast way

5 years ago

Reply from American Home Shield

Hi Ama,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Debi Windsor, CO

Responded to my issue immediately Furnace not blowing air. Sent someone right away. Great service. I have p ace of mind w this company.

5 years ago

Reply from American Home Shield

Hi Debi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Martinez Chambersburg, PA

Not very happy with service, had 2 hvac systems out in 5 years ago come to find out they weren't wired correctly which cost me 4 service calls to finally get someone to fix the wiring. I shouldn't of had to pay $500 to service new u it's if they were installed correctly the first time. Still waiting for the a rep to call me to come make sure the other system is instead correctly because they are the same and the wiring is different. Hvac man said he couldn't check it cause the ticket was just for one.

5 years ago

Reply from American Home Shield

Hi Anthon,
I hate to hear about your AHS experience from 5 years ago. I would be glad to speak with you at your convenience.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

David Kadlec Smithfield, NC

Whenever we need service, American Home Shield quickly schedules a service appointment and our item is repaired quickly.

5 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Lisa Van Berkel Newport, KY

Quick and quality support. Immediately called me back after an issue and sent someone who was knowledgeable and thorough. And I didn't pay a dime!

5 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

SF homeowner San Francisco, CA

They do what they say they do. They send professionals to address the issues you report and they do it in a timely manner

5 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sam in Grove City Grove City, OH

Had a claim, service tech(Jessie) came within a few days, diagnosed & fixed the problem all in the same day. No hassle, no problems since.

5 years ago

Reply from American Home Shield

Hi Sam,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nevsal Tiryakioglu Jacksonville, FL

AHS charges me $85/month and $75 for each service fee. On top of that I end up paying to the technicians that come to.my house for repair. I call AHS and they assure me the payment will be reimbursed to me but it is not. I get tored of paying more money than I'm supposed to for repairs. I don't need AHS to hire a repair guy. I can do it on my own. That way I will have things fixed for less.

5 years ago

Reply from American Home Shield

Hi Nevsal
Thank you for providing your feedback about your most recent AHS experience.

Jan. 29th, 2021

check_circle

Verified Customer

star star star star star

Randy Davis North Liberty, IA

The ease and speed of handling a claim on my warranty. They were awesome, 24 hours and the contractor called and set up an appointment.

5 years ago

Reply from American Home Shield

Hi Randy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Lorraine Coppell, TX

Professionalism and timelines And have used American Home Shield for several years. They have always sent someone when can fix my problems

5 years ago

Reply from American Home Shield

Hi Lorraine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Kerry Abbott Kirkland, WA

Recently they have been excellent and very responsive sending quality technicians, but previously it could be chaos contacting their customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Tim Gordon Ocean City, MD

Quick responses to request for service . Was very easy to fill out the request online. Follow up by service personnel as terrific .

5 years ago

Reply from American Home Shield

Hi Tim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Christopher Ortega Modesto, CA

Convenient and fast service, parts came quickly and technician new just what to do to complete the job, we highly recommend

5 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Amber York Pasco, WA

I had to use them for the first time and I was really surprised that the co-pay for services wasn't given at least a 30 day grace period. The hounding starting instantly. Really off putting.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Willa Smith Raleigh, NC

I asked to speak with a manager, was told there was not a manager I could speak with. Never had my issue regarding, some simple smoke detectors resolved. I pay this company faithfully every month. This was a big disappointment. Considering how small the job was.

5 years ago

Reply from American Home Shield

Hi Willa,
I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jan. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kathryn Simmons Dixon, CA

They have not been able to reach the technician who checked out my oven so that it can be replaced. Over a month and 1/2 ago. It is 1/12/21 and the claim was opened 11/30/20.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Stephen Crescenti Las Vegas, NV

Well, my rates have been going up and every time I make a home warranty call, it is always a battle to get a second opinion to fix the issue because the first service company they send out always wants to upcharge me.

5 years ago

check_circle

Verified Customer

star star star star star

Monica Douglass Colorado Springs, CO

they were able to resolve an issue, toilet replacement because the parts were no longer available on a toilet that was only two years old.

5 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

phyllis Gilbert, AZ

Our experiences have not been good UNTIL the very last one. Although I don't think we should have had to wait as long as we did, it was the most prepared company and professional. they would get 5 stars from me.

5 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

Kim Martin Euless, TX

It's so easy to schedule a service call and at the end of the contract period I can adjust what needs to be covered for the next contract year.

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Norma Saint Louis, MO

Because they constantly charge you the $75 service fee for many repairs when the item should be replaced. Some of their contractor are terrible and unable to complete the needed repairs

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Frank DiGiacomo Delray Beach, FL

It is very difficult to speak with them personally to set up service calls. Also, the company they provided, national factory service, has been completely unreliable, and after almost a month with many interruptions, our refrigerator is still not working.

5 years ago

Reply from American Home Shield

Hi Frank,
I hate to hear about the delay in service that you have experienced to have your refrigerator repaired. I would be glad to speak with you and get the issues addressed,

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Sharon Orlando, FL

They have always honered the contract and sent someone to help me when I had to call them because of a problem in my home.

5 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Corrine Revoldt Tampa, FL

2nd time that I've put in an emergency request to get the run around by 4 different reps all telling me a different story and not getting a contractor out to me. The 2nd one didn't even put the notes on my account so she lied completely the 4th was rude and refused to help but told me to wait for 48hrs when our house has NO RUNNING WATER. Absolutely horrible company since it was bought out. WILL NEVER RECOMMEND THEM!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Corrine,
I hate to hear about your most recent AHS experience to have the washer machine repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Jim Pasquale Fort Myers Beach, FL

I've used ASH a few times. Each time they scheduled service promptly and sent a qualified technician. All issues were resolved.

5 years ago

Reply from American Home Shield

Hi JIm,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Lori Fannin Columbus, OH

I've been very happy with AHS. It's very easy to request service either online or phone and service appointments are made within 24 hrs.

5 years ago

Reply from American Home Shield

Hi Lori,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anita Studgeon Bowie, MD

I have been lied too repeatedly. The piece to fix my dryer is no longer be manufactured and they refuse to replace my dryer as contracted. It's been over 3 weeks since initial service. I'm also without heat and it's been over 3 weeks.

5 years ago

Reply from American Home Shield

Hi Anita,
Thank you for sharing your most recent AHS experience. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Natalia Fofanova League City, TX

This is great help to reduce your expenses (if you not expecting that they will fix and replace all you want by the same value) .

5 years ago

Reply from American Home Shield

Hi Natalia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star

Lea Howell Bauxite, AR

They have always come through for us. I have recommended to many friends who have other warranty companies they aren't happy with.

5 years ago

Reply from American Home Shield

Hi Lea,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

john l gold Pahrump, NV

one call, thats all, relief is just a phone call away, always thought that, "that saying was a pipe dream" has turned into reality best service ever

5 years ago

Reply from American Home Shield

Hi John,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Columbus, MS

Fast and reliable compny that is worth the time and money. The company ensure that you have the best company for allrepairs needed inyour home.

5 years ago

Reply from American Home Shield

Hi,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Robert Philadelphia, PA

While the service provided by AHS in regard to setting up the claim has been good, I have had poor experiences with one of their plumbing contractors.

5 years ago

check_circle

Verified Customer

star star star star star

Jeff

They are responsive, and use good providers. I've never had them turn down a claim. They've saved me thousands of dollars.

5 years ago

Reply from American Home Shield

Hi Jeff,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Natalie Warwick

The process for requesting service was simple. The worker was knowledgeable and professional. Work was completed correctly.

5 years ago

Reply from American Home Shield

HI Natalie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Dianne Ricardson

Everytime I call they send someone out tofix my problem right away. If they can't do it they send something else until the problem is solved.

5 years ago

Reply from American Home Shield

Hi Dianne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Viola Floyd

I have had American Home Shield since 2000 and each time that I have had to call them I have been provided excellent service

5 years ago

Reply from American Home Shield

Thank you so much for your kind words, Viola. We really appreciate you taking the time out to share your experience with us and hope you continue to enjoy more great years with AHS!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Zohra

Great service. Every time I call and received someone in my home, I am always satisfied. No problem. They get the job done.

5 years ago

Reply from American Home Shield

Hi Zohra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Benjamin

American Home Shield has been taking care of my home for 10 years.....They are responsive and they actually exceed my expectations.

5 years ago

Reply from American Home Shield

Hi Benjamin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. Your patronage over the past 10 years is greatly appreciated.

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Loretta Daniel

Satisfied with their services of American home shield. Every time I contact them, the contractors do a very good job at fixing my problem.

5 years ago

Reply from American Home Shield

Hi Loretta,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Nevada Kaler

After a year stuck in the customer service circle of very little help with a significant vendor issue, I finally got a phone # for the authorization department and am finally getting help

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Diane Durr

AHS gives customers the runaround. Can't say how many times l have had to intervene with them or their contractors to get my work complete. Right now l have a plumbing issue that has been opened for three weeks and only partially complete.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brett Shannon

We've had two properties for many years under their product. This year our Air codisinging went out and they wouldn't do shit. Even after two technicians told us that we should be covered, they did nothing. I am cancelling two polices that we had on our primary home and vacation home. Been with them for a decade or more. Horrible customer service. No follow up.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

william tolbert

It took them over 6 weeks to repair my air conditioner in the middle of summer, because the diagnosis team would not conclude I needed a new air conditioner. Also no one I spoked to on the phone when I complained could improve my situation. I made many calls and it was incredibly frustrating. Sometimes I was on hold for over and hour and then my call was dropped. On more then one occasion the customer service representative had a difficult time communicating with me. They were resistant to me speaking to a supervisor. The vendors , however, do nice work.

5 years ago

Reply from American Home Shield

Hi William. Thank you for your feedback. We do hate to hear that you were not pleased with the service you received from AHS. We appreciate your patience while waiting to have the job completed. I would be happy to follow up with you to discuss this matter further.

Feb. 3rd, 2022

check_circle

Verified Customer

star star star star star

Bryce Schill

I was pleased with their customer service and follow up. Took care of our needs promptly and the work was completed professionally.

5 years ago

Reply from American Home Shield

Hi Brycem
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

check_circle

Verified Customer

star star star star star

Kimberly Varney

They responded to my problem immediately and covered the charges to fix my dishwasher. They sent out a very good company to fix it.

5 years ago

check_circle

Verified Customer

star star star star star

Daniel

Very supportive and fast service. When I make phone call AHS take it serious and make things happen within 24 to 48 hours.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Harlene McGee

Very poor customer service the person that's suppose to be a representative does not have answers as to why the service is not being taken care of in my case American Shield has not given the plumbing co the purchase order to replace my hot water tank and when I ask why I get there is no update in the computer so I need to contact the plumbing and the plumbing co says when we get the purchase order we will put you on the schedule so in the mean time I am without hot water for many days so would I recommend them no not with what I am experiencing.

5 years ago

check_circle

Verified Customer

star star star star star

Bob Silva

They were timely and did a great job. Would recommend them to everyone. Cleaned up job site like they were never there. Thank you.

5 years ago

Reply from American Home Shield

Hi Bob, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Esequiel Valdez

When I called customer service there is super helpful answered all my questions it was the best experience I had with customer service

5 years ago

Reply from American Home Shield

Hi Esequiel,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

American Home Shield Reviews