American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Monica Douglass Colorado Springs, CO

they were able to resolve an issue, toilet replacement because the parts were no longer available on a toilet that was only two years old.

5 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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phyllis Gilbert, AZ

Our experiences have not been good UNTIL the very last one. Although I don't think we should have had to wait as long as we did, it was the most prepared company and professional. they would get 5 stars from me.

5 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Stephen Crescenti Las Vegas, NV

Well, my rates have been going up and every time I make a home warranty call, it is always a battle to get a second opinion to fix the issue because the first service company they send out always wants to upcharge me.

5 years ago

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Verified Customer

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Norma Saint Louis, MO

Because they constantly charge you the $75 service fee for many repairs when the item should be replaced. Some of their contractor are terrible and unable to complete the needed repairs

5 years ago

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Verified Customer

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Kim Martin Euless, TX

It's so easy to schedule a service call and at the end of the contract period I can adjust what needs to be covered for the next contract year.

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Lori Fannin Columbus, OH

I've been very happy with AHS. It's very easy to request service either online or phone and service appointments are made within 24 hrs.

5 years ago

Reply from American Home Shield

Hi Lori,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Jim Pasquale Fort Myers Beach, FL

I've used ASH a few times. Each time they scheduled service promptly and sent a qualified technician. All issues were resolved.

5 years ago

Reply from American Home Shield

Hi JIm,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Corrine Revoldt Tampa, FL

2nd time that I've put in an emergency request to get the run around by 4 different reps all telling me a different story and not getting a contractor out to me. The 2nd one didn't even put the notes on my account so she lied completely the 4th was rude and refused to help but told me to wait for 48hrs when our house has NO RUNNING WATER. Absolutely horrible company since it was bought out. WILL NEVER RECOMMEND THEM!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Corrine,
I hate to hear about your most recent AHS experience to have the washer machine repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Verified Customer

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Frank DiGiacomo Delray Beach, FL

It is very difficult to speak with them personally to set up service calls. Also, the company they provided, national factory service, has been completely unreliable, and after almost a month with many interruptions, our refrigerator is still not working.

5 years ago

Reply from American Home Shield

Hi Frank,
I hate to hear about the delay in service that you have experienced to have your refrigerator repaired. I would be glad to speak with you and get the issues addressed,

Jan. 21st, 2021

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Verified Customer

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Sharon Orlando, FL

They have always honered the contract and sent someone to help me when I had to call them because of a problem in my home.

5 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Anita Studgeon Bowie, MD

I have been lied too repeatedly. The piece to fix my dryer is no longer be manufactured and they refuse to replace my dryer as contracted. It's been over 3 weeks since initial service. I'm also without heat and it's been over 3 weeks.

5 years ago

Reply from American Home Shield

Hi Anita,
Thank you for sharing your most recent AHS experience. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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john l gold Pahrump, NV

one call, thats all, relief is just a phone call away, always thought that, "that saying was a pipe dream" has turned into reality best service ever

5 years ago

Reply from American Home Shield

Hi John,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 14th, 2021

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Verified Customer

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Natalia Fofanova League City, TX

This is great help to reduce your expenses (if you not expecting that they will fix and replace all you want by the same value) .

5 years ago

Reply from American Home Shield

Hi Natalia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Lea Howell Bauxite, AR

They have always come through for us. I have recommended to many friends who have other warranty companies they aren't happy with.

5 years ago

Reply from American Home Shield

Hi Lea,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 15th, 2021

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Verified Customer

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Anonymous Columbus, MS

Fast and reliable compny that is worth the time and money. The company ensure that you have the best company for allrepairs needed inyour home.

5 years ago

Reply from American Home Shield

Hi,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Robert Philadelphia, PA

While the service provided by AHS in regard to setting up the claim has been good, I have had poor experiences with one of their plumbing contractors.

5 years ago

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Verified Customer

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Jeff

They are responsive, and use good providers. I've never had them turn down a claim. They've saved me thousands of dollars.

5 years ago

Reply from American Home Shield

Hi Jeff,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Natalie Warwick

The process for requesting service was simple. The worker was knowledgeable and professional. Work was completed correctly.

5 years ago

Reply from American Home Shield

HI Natalie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Zohra

Great service. Every time I call and received someone in my home, I am always satisfied. No problem. They get the job done.

5 years ago

Reply from American Home Shield

Hi Zohra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 4th, 2021

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Verified Customer

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Dianne Ricardson

Everytime I call they send someone out tofix my problem right away. If they can't do it they send something else until the problem is solved.

5 years ago

Reply from American Home Shield

Hi Dianne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Viola Floyd

I have had American Home Shield since 2000 and each time that I have had to call them I have been provided excellent service

5 years ago

Reply from American Home Shield

Thank you so much for your kind words, Viola. We really appreciate you taking the time out to share your experience with us and hope you continue to enjoy more great years with AHS!

Mar. 3rd, 2021

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Verified Customer

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Loretta Daniel

Satisfied with their services of American home shield. Every time I contact them, the contractors do a very good job at fixing my problem.

5 years ago

Reply from American Home Shield

Hi Loretta,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Benjamin

American Home Shield has been taking care of my home for 10 years.....They are responsive and they actually exceed my expectations.

5 years ago

Reply from American Home Shield

Hi Benjamin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. Your patronage over the past 10 years is greatly appreciated.

Apr. 20th, 2021

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Verified Customer

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Diane Durr

AHS gives customers the runaround. Can't say how many times l have had to intervene with them or their contractors to get my work complete. Right now l have a plumbing issue that has been opened for three weeks and only partially complete.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Nevada Kaler

After a year stuck in the customer service circle of very little help with a significant vendor issue, I finally got a phone # for the authorization department and am finally getting help

5 years ago

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Verified Customer

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Brett Shannon

We've had two properties for many years under their product. This year our Air codisinging went out and they wouldn't do shit. Even after two technicians told us that we should be covered, they did nothing. I am cancelling two polices that we had on our primary home and vacation home. Been with them for a decade or more. Horrible customer service. No follow up.

5 years ago

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Verified Customer

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william tolbert

It took them over 6 weeks to repair my air conditioner in the middle of summer, because the diagnosis team would not conclude I needed a new air conditioner. Also no one I spoked to on the phone when I complained could improve my situation. I made many calls and it was incredibly frustrating. Sometimes I was on hold for over and hour and then my call was dropped. On more then one occasion the customer service representative had a difficult time communicating with me. They were resistant to me speaking to a supervisor. The vendors , however, do nice work.

5 years ago

Reply from American Home Shield

Hi William. Thank you for your feedback. We do hate to hear that you were not pleased with the service you received from AHS. We appreciate your patience while waiting to have the job completed. I would be happy to follow up with you to discuss this matter further.

Feb. 3rd, 2022

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Verified Customer

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Bryce Schill

I was pleased with their customer service and follow up. Took care of our needs promptly and the work was completed professionally.

5 years ago

Reply from American Home Shield

Hi Brycem
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Kimberly Varney

They responded to my problem immediately and covered the charges to fix my dishwasher. They sent out a very good company to fix it.

5 years ago

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Verified Customer

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Daniel

Very supportive and fast service. When I make phone call AHS take it serious and make things happen within 24 to 48 hours.

5 years ago

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Verified Customer

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Akilah Strawder

They are diligent in taking the claim and sending to the service contractor, but some of the service contractors are not professional or provide adequate repairs..

5 years ago

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Verified Customer

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Harlene McGee

Very poor customer service the person that's suppose to be a representative does not have answers as to why the service is not being taken care of in my case American Shield has not given the plumbing co the purchase order to replace my hot water tank and when I ask why I get there is no update in the computer so I need to contact the plumbing and the plumbing co says when we get the purchase order we will put you on the schedule so in the mean time I am without hot water for many days so would I recommend them no not with what I am experiencing.

5 years ago

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Verified Customer

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Esequiel Valdez

When I called customer service there is super helpful answered all my questions it was the best experience I had with customer service

5 years ago

Reply from American Home Shield

Hi Esequiel,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Verified Customer

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Bob Silva

They were timely and did a great job. Would recommend them to everyone. Cleaned up job site like they were never there. Thank you.

5 years ago

Reply from American Home Shield

Hi Bob, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Pati

I wouldn't rate them with any stars if I could the first time I called to have help with my duct work I was told that it's a pre-existing problem and was denied well the ductwork has been in this house since it was built in 1977 there's no water damage so I'm not quite sure other than it being over 40 years old what the pre-existing problem would be very unfair

5 years ago

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Verified Customer

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Kathy Westhoff

they are very misleading in the information. Given 2 options. Let AHS buy and install a new microwave or they would allow me to buy my replacement and they would pay me up to $470. or whatever the value was of mine at the time. I had paid my $100 service fee but if I purchased my own they would not pay for the repairman to install the microwave but they would pay for him to install it if they purchased it. I was never able to make a choice they did it and said my repair order was complete and closed. The phones and their agents are not acceptable.

5 years ago

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Verified Customer

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mike

very good customer service,priced competitively,quick response when notified of a problem.Have been with them for 10 years.

5 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Marco

Great Company. We he'd the washing machine broken for 5 months, we had several technicians trying to fix the washer until AHS find it the right one.

5 years ago

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Verified Customer

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Curtis Sutton

They have taken care of our microwave and washer when the need arose. They sent out a tech and was determined we needed a new microwave and washer.

5 years ago

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Verified Customer

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Olga Romfh

Never get to speak with staff or provider they assign snd I usually have to call the provider to make they'll get here. Last time, the provider kept me waiting to get here 3 days then another 7 days to fix the washer

5 years ago

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Verified Customer

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Lan Smith

Always been quick to schedule the appt., service reps are professional, polite and during these recent visits, wearing masks to protect both of us.

5 years ago

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Verified Customer

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Lewis Proffitt

They deliver what they promise and they are trustworthy as well as loyal to their customers. I have never been disappointed.

5 years ago

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Verified Customer

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katzfive5

I still have an old furnace in my basement that AHS paid to have removed! I have called AMS to have the vendor to 1. Return the money for work not completed, 2. Pain another vendor to remove the furnace. This has been going on for a year, and AHS just ingnores my request, never has a follow up call with a supervisor as I have ask for repeatedly either!!! If AHS hires this vendor, then AHS should make sure the job is completed, period! Now, after 16 months, I'm still stuck with the old furnace in my basement, so what will AHS do about this now?

5 years ago

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Verified Customer

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Misty Miller

I call and for a small deductible they fix what ever comes up no questions asked I would recommend them to everyone I know

5 years ago

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Verified Customer

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Shawnee Jackson Richardson

Timely and dependable service over the course of my contract. I've had multiple issues back to back and each were fixed to my satisfaction

5 years ago

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Verified Customer

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Donald hill

They provided a very good service for me with very little problem and that says a lot for today's world so that's why I gave them five stars

5 years ago

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Verified Customer

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Kim Lacey

Very helpful! I've still not received my E Card from Lowe's to replace my refrigerator. Lowe's told AHS they sent it Wednesday. Still don't have it.

5 years ago

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Verified Customer

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S Shef

Great plan pricing, good web interface, low hold time(s) on the phone. Service was performed in one day -- parts were on the truck.

5 years ago

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Verified Customer

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Jonathan Williams

I signed up for an Electronic Warranty. I am trying to cancel it and it has become very difficult to do so.. there is no accidental damage coverage when a customer service agent confirmed it was and now I cant cancel and getting a long run around.

5 years ago

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Verified Customer

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Randy Smith

I'm not as happy with them as i feel I should be I've used it once and I thought the warranty was to keep me from paying out of pocket but I still paid 300.00 out of pocket if this is how good the warranty is I'm thinking of canceling and asking for my money back

5 years ago

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