American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Jerry Johnson Desoto, TX

I had 2 issues with plumbing. One was a leak behind a wall. The other one was a stoppage in a sewage line. They would not send anyone else out to see if they could unclog the stoppage. The plumber claim it was a foreign object causing the stoppage. I asked for a supervisor didn't get one. Still waiting on the call back from a supervisor, that been over 4 days now.

3 years ago

Reply from American Home Shield

Good afternoon Jerry,
I owuld like to thank you for making AHS aware of the delay in service to have the leak repaired. I would be glad to speak with you at your convenience to have the issues repaired.

Feb. 5th, 2021

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Verified Customer

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Jagdish Shah Mechanicsburg, PA

1 service from their vendor, plumber wants to charge extra for water heater install and American home shield says that what vendor charges is between me and vendor. What a nonsense ! Vendor lumber wants to cut ceiling to open blocked drain! Nothing is done properly or timely !no bathroom to take shower because this lousy vendor !American home shield collects $100 upfront and no servics! I got regular plumber and paid him to get drain unclogged ! Totally useless warranty company ! Infact not useless Harmful and waste of time and money and aggravation

3 years ago

Reply from American Home Shield

Hi Jagdish,
Thank you for bringing the matter with your plumbing to our attention. I would be glad to speak with you to assist with the ceiling repairs that need to be completed.

Feb. 5th, 2021

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Verified Customer

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Betty Sue Miller Dewey, AZ

Mixed Review! One job was great and one totally unsatisfactory. Because I have not been able to get them to repair or replace my gas dryer which Sears says cannot be fixed. I have tried to get this resolved since December 10th. I have called and talked to reps 5 or 6 times and they never contact me. They tell me a supervisor will call and they never call. HELP! PLEASE CALL ME. I DO NOT WANT TO GIVE ANYONE A BAD RATING, BUT SOMEONE NEEDS TO CONTACT ME.

3 years ago

Reply from American Home Shield

Good afternoon Betty Sue Miller,
We appreciate your sharing your most recent AHS feedback which highlights your experience. I would be glad to speak with to turn your experience with the dryer repairs around for the better.

Feb. 5th, 2021

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Helen Sopocko Diamond Bar, CA

They rarely resolve my issue without significant expense. The replacement value is never accurate. The hold time for calls is extreme. There is no way to complain or ask for a different contractor without paying an additional service call fee. The work is only guaranteed for 30 days. If there is a problem on day 31, you have to pay another service fee. Once my contract term is up, I will be cancelling and finding a different home warranty company.

3 years ago

Reply from American Home Shield

Hi Helen,
Thank you for bringing the service fee dispute to our attention. I would be glad to speak with you at your convenience to discuss a resolution.

Feb. 5th, 2021

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sandra Lithonia, GA

They sent out a plumber who didntb finish the job then i just to pay again for them to send another plumbing company to come out and finish the job. I closed my account because it cost me $250 to do a very small job that i could've paid a local plumber $50 to fix

3 years ago

Reply from American Home Shield

Hi Sandra,
I hate to hear about your AHS experience and the noncovered cost to have the plumbing serviced.

Feb. 9th, 2021

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Verified Customer

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James Puyallup, WA

Haven't been a customer for too long but was told by the contractor they sent out that my warranty doesn't cover equipment that has failed due to expiration. That was disappointing

3 years ago

Reply from American Home Shield

Hi James,
I hate to hear about your most recent AHS experience and the decline in coverage.

Feb. 9th, 2021

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Verified Customer

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Veronica Embrey Wichita, KS

I paid $675 at closing and later got a statement saying I owe 60$. They said it's 735$ annually. No, I was quoted $675. And I or my closing agent was never told of it being $735.

3 years ago

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Verified Customer

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Aliya Buckshot Jonesboro, GA

They are true to their word. Low monthly payment and $100 fee with each call and my worries are thrown out of the window.

3 years ago

Reply from American Home Shield

Hi Aliya,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Mrs. Kidd Vallejo, CA

Their customer service has improve greatly, there response time to calls has improve and they respond more professionally.

3 years ago

Reply from American Home Shield

Hi Mrs. Kidd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Brenda Columbus, OH

They have a fast response. Very professional. Knowledgeable on the repairs. I've been with AHS for years with know complaints.

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Ms. Coleman Newark, DE

Initial set up was timely and effective. Agent was knowledgeable and extremely helpful. First use of the service was seamless.

3 years ago

Reply from American Home Shield

Hi Ms. Coleman,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Michael Roppatte Morris Plains, NJ

Great service. If they can't fix it they'll replace it . Will you need is one incident per year in your house and it's paid for

3 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

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Verified Customer

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Kathryn Farris Huntsville, TX

The repair was done w/n 24 hrs of my service request time. The leak was fixed the first time w/o having to wait on adl. parts to be shipped.

3 years ago

Reply from American Home Shield

Hi Kathryn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 4th, 2021

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Verified Customer

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Monica Lloyd Lithia Springs, GA

Service calls prices are too expensive. And if you have multiple units you have to pay for each one. On top of the monthly fee which keeps increasing.

3 years ago

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Verified Customer

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Jane White New Orleans, LA

It service was 3. The tech was great in letting me know what he was doing the whole time he was here. He recommended to change the filter at a certain time.

3 years ago

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Verified Customer

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Thomas Weaver Surprise, AZ

they quickly respond to your needs, after obtaining all the information they need to provide you with the services that you require

3 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Nicholas Folds Warner Robins, GA

Ease of claims process sets this coming apart. Never a hassle as the customer comes first. Online portal makes making claims much easier.

3 years ago

Reply from American Home Shield

Hi Nicholas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2021

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Verified Customer

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Richard Slevinski Milton, FL

We had to live without heat for a week with my wife being a 67 yo just sent home from the hospital after major surgery, because they would not get a simple part locally. It seems to have to come from their warehouse somewhere. The Tech and phone people were very nice but do not expect rapid fixing of your problems

3 years ago

Reply from American Home Shield

Hi Richard,
Thank you for making us aware of the delay that was experienced to have the heat pump repaired. I would be glad to speak with you at your convenience.

Jan. 30th, 2021

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Verified Customer

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Hal Theobald Cincinnati, OH

I have had some difficulty getting through to customer service on the phone (long wait times), but it has gotten better and customer service has been friendly and helpful.

3 years ago

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Verified Customer

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Ama Pittsburgh, PA

The convenience of the service, it's great to have access to specialty trade people that can fix a problem in a fast way

3 years ago

Reply from American Home Shield

Hi Ama,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Elaine M. Robillard Oceanside, CA

I experienced the best service; a plumber who was well mannered and very professional! The job was excellent and the complete work excellent!

3 years ago

Reply from American Home Shield

Hi Elaine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 26th, 2021

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Verified Customer

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Sam Goodyear, AZ

Quick to establish a service provider. Runyon Appliance has serviced our needs before and we were glad they were AHS's recommendation.

3 years ago

Reply from American Home Shield

Hi Sam,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Tom Phoenix, AZ

Even though the last experience we had with a contractor was satisfactory, we have not had the best experience with the contractors sent to our home. We have also had to wait for long periods of time for problems to be solved with little help from American Home Shield.

3 years ago

Reply from American Home Shield

Hi Tom,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

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Verified Customer

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Debi Windsor, CO

Responded to my issue immediately Furnace not blowing air. Sent someone right away. Great service. I have p ace of mind w this company.

3 years ago

Reply from American Home Shield

Hi Debi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Lisa Van Berkel Newport, KY

Quick and quality support. Immediately called me back after an issue and sent someone who was knowledgeable and thorough. And I didn't pay a dime!

3 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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David Kadlec Smithfield, NC

Whenever we need service, American Home Shield quickly schedules a service appointment and our item is repaired quickly.

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Anthony Martinez Chambersburg, PA

Not very happy with service, had 2 hvac systems out in 5 years ago come to find out they weren't wired correctly which cost me 4 service calls to finally get someone to fix the wiring. I shouldn't of had to pay $500 to service new u it's if they were installed correctly the first time. Still waiting for the a rep to call me to come make sure the other system is instead correctly because they are the same and the wiring is different. Hvac man said he couldn't check it cause the ticket was just for one.

3 years ago

Reply from American Home Shield

Hi Anthon,
I hate to hear about your AHS experience from 5 years ago. I would be glad to speak with you at your convenience.

Jan. 30th, 2021

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Verified Customer

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SF homeowner San Francisco, CA

They do what they say they do. They send professionals to address the issues you report and they do it in a timely manner

3 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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Sam in Grove City Grove City, OH

Had a claim, service tech(Jessie) came within a few days, diagnosed & fixed the problem all in the same day. No hassle, no problems since.

3 years ago

Reply from American Home Shield

Hi Sam,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Nevsal Tiryakioglu Jacksonville, FL

AHS charges me $85/month and $75 for each service fee. On top of that I end up paying to the technicians that come to.my house for repair. I call AHS and they assure me the payment will be reimbursed to me but it is not. I get tored of paying more money than I'm supposed to for repairs. I don't need AHS to hire a repair guy. I can do it on my own. That way I will have things fixed for less.

3 years ago

Reply from American Home Shield

Hi Nevsal
Thank you for providing your feedback about your most recent AHS experience.

Jan. 29th, 2021

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Verified Customer

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Tim Gordon Ocean City, MD

Quick responses to request for service . Was very easy to fill out the request online. Follow up by service personnel as terrific .

3 years ago

Reply from American Home Shield

Hi Tim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Kerry Abbott Kirkland, WA

Recently they have been excellent and very responsive sending quality technicians, but previously it could be chaos contacting their customer service.

3 years ago

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Verified Customer

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Randy Davis North Liberty, IA

The ease and speed of handling a claim on my warranty. They were awesome, 24 hours and the contractor called and set up an appointment.

3 years ago

Reply from American Home Shield

Hi Randy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Lorraine Coppell, TX

Professionalism and timelines And have used American Home Shield for several years. They have always sent someone when can fix my problems

3 years ago

Reply from American Home Shield

Hi Lorraine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Christopher Ortega Modesto, CA

Convenient and fast service, parts came quickly and technician new just what to do to complete the job, we highly recommend

3 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Kathryn Simmons Dixon, CA

They have not been able to reach the technician who checked out my oven so that it can be replaced. Over a month and 1/2 ago. It is 1/12/21 and the claim was opened 11/30/20.

3 years ago

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Verified Customer

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Willa Smith Raleigh, NC

I asked to speak with a manager, was told there was not a manager I could speak with. Never had my issue regarding, some simple smoke detectors resolved. I pay this company faithfully every month. This was a big disappointment. Considering how small the job was.

3 years ago

Reply from American Home Shield

Hi Willa,
I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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Amber York Pasco, WA

I had to use them for the first time and I was really surprised that the co-pay for services wasn't given at least a 30 day grace period. The hounding starting instantly. Really off putting.

3 years ago

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Verified Customer

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Monica Douglass Colorado Springs, CO

they were able to resolve an issue, toilet replacement because the parts were no longer available on a toilet that was only two years old.

3 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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phyllis Gilbert, AZ

Our experiences have not been good UNTIL the very last one. Although I don't think we should have had to wait as long as we did, it was the most prepared company and professional. they would get 5 stars from me.

3 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Stephen Crescenti Las Vegas, NV

Well, my rates have been going up and every time I make a home warranty call, it is always a battle to get a second opinion to fix the issue because the first service company they send out always wants to upcharge me.

3 years ago

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Verified Customer

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Norma Saint Louis, MO

Because they constantly charge you the $75 service fee for many repairs when the item should be replaced. Some of their contractor are terrible and unable to complete the needed repairs

3 years ago

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Verified Customer

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Kim Martin Euless, TX

It's so easy to schedule a service call and at the end of the contract period I can adjust what needs to be covered for the next contract year.

3 years ago

Reply from American Home Shield

Hi Kim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Frank DiGiacomo Delray Beach, FL

It is very difficult to speak with them personally to set up service calls. Also, the company they provided, national factory service, has been completely unreliable, and after almost a month with many interruptions, our refrigerator is still not working.

3 years ago

Reply from American Home Shield

Hi Frank,
I hate to hear about the delay in service that you have experienced to have your refrigerator repaired. I would be glad to speak with you and get the issues addressed,

Jan. 21st, 2021

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Verified Customer

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Corrine Revoldt Tampa, FL

2nd time that I've put in an emergency request to get the run around by 4 different reps all telling me a different story and not getting a contractor out to me. The 2nd one didn't even put the notes on my account so she lied completely the 4th was rude and refused to help but told me to wait for 48hrs when our house has NO RUNNING WATER. Absolutely horrible company since it was bought out. WILL NEVER RECOMMEND THEM!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Corrine,
I hate to hear about your most recent AHS experience to have the washer machine repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Verified Customer

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Sharon Orlando, FL

They have always honered the contract and sent someone to help me when I had to call them because of a problem in my home.

3 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Lori Fannin Columbus, OH

I've been very happy with AHS. It's very easy to request service either online or phone and service appointments are made within 24 hrs.

3 years ago

Reply from American Home Shield

Hi Lori,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Jim Pasquale Fort Myers Beach, FL

I've used ASH a few times. Each time they scheduled service promptly and sent a qualified technician. All issues were resolved.

3 years ago

Reply from American Home Shield

Hi JIm,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Anita Studgeon Bowie, MD

I have been lied too repeatedly. The piece to fix my dryer is no longer be manufactured and they refuse to replace my dryer as contracted. It's been over 3 weeks since initial service. I'm also without heat and it's been over 3 weeks.

3 years ago

Reply from American Home Shield

Hi Anita,
Thank you for sharing your most recent AHS experience. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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Lea Howell Bauxite, AR

They have always come through for us. I have recommended to many friends who have other warranty companies they aren't happy with.

3 years ago

Reply from American Home Shield

Hi Lea,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 15th, 2021

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