American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Mamie Kirkland Pleasant Grove, AL

They make promises and keep them. They are dependable. I needed service one cold Saturday morning and a tech was out within a few hours as promised.

5 years ago

Reply from American Home Shield

Hi Mamie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Karen Lencoski Palatine, IL

I have had to use your service a few times over the last 6 years. Each time - speed, efficiency, simplicity... you make a home disaster a quick fix.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 18th, 2021

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Verified Customer

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Jeff Corpus Christi, TX

Best in assigning contractor to service request! Within minutes I know who has been assigned to my job. & Requesting service is so easy & quick.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and easy service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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Wendy Kingsland, TX

everything was done in a timely manner Rick was awesome when he came out to fix our Fridge. Was very easy to set up the appointment on line.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Delphine Bigony Columbia, SC

My experience with American Home Shield has been positive. Service is scheduled in a timely manner and the technicians have been well qualified.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Ranjan Chowdhry Cumberland, RI

They have always allocated and helped set up appointment in a reasonable time. Customer service is good. Happy all in all.

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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BettieLand Hot Springs Village, AR

Have had no problems/issues on any service call I've made. Repairs are quick and service techs are professional and dependable.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Luz Sanchez Corona, CA

Good service and fast response. Would like better things left as they are found but cosmetics are not part of their coverage.

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us.

Mar. 19th, 2021

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Verified Customer

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Jason Hebert Sparks, NV

Very timely service, very helpful have made multiple claims and they get back to you right away and usually can get someone out same day

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Rachael Spates Grand Rapids, MI

They are good at setting up appointments to fix things, but if it’s not a simple cheap fix, than they delay and blame it on the service company. I’m currently going on a week and a half of no electricity in parts of my house because it was a repair that requires approval. I’ve had them for 3 years and this is my first major problem and they are causing more stress and not fixing the problem

5 years ago

Reply from American Home Shield

Hi Rachael,
Thank you for bringing this to our attention. I owuld be glad to speak with you about the electricity issues that have been experienced.

Mar. 18th, 2021

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Verified Customer

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Bruce Orland, CA

Very helpful and timely response. Repairs were done quickly and correctly. Contracted repair company was easy to work with.

5 years ago

Reply from American Home Shield

Hi Bruce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Iris R. Craighead New Castle, DE

I am very displeased with overall performance and professionalism of serviceman who serviced washer. The Plumber was very detailed and professional BUT the problem still exists with water leaking in sink in Powder Room. It is getting more leakage when water goes out of washer.

5 years ago

Reply from American Home Shield

Hi Iris,
I would be glad to speak with you about the leak service request. I will be contacting you soon.

Mar. 24th, 2021

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Verified Customer

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Tom H. Massillon, OH

They actually followed through on their warranty. When I reported a problem with my furnace, they had someone out to fix it within an hour or two.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Robert Tomlin Guthrie, OK

We have had AHS for several years on several properties. We have always found them responsive and there providers dependable and honest.

5 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your patronage to American Home Shield and hope you continue to enjoy the service we provide!

Mar. 17th, 2021

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Verified Customer

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Lori Plese Crystal Lake, IL

We value the service AHS provides, have had this warranty for 23 years and our problems get solved. We're happy to save money and time.

5 years ago

Reply from American Home Shield

Hi Lori,
Your patronage of 23 years is more than appreciated at American Home Shield! We hope you continue to enjoy AHS and the service we provide!

Mar. 17th, 2021

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Verified Customer

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Vickie Partridge Yacolt, WA

I had a problem with my heating system and they stayed on it with the company they sent out until it was done correctly.

5 years ago

Reply from American Home Shield

Hi Vickie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 24th, 2021

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Verified Customer

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Sarah Richardson Loveland, OH

Filed a claim 2/18 sparks are coming from plumbing and water lines and yet we are still waiting on a contractor and every time we call to try to get help the rep says before ending the call. Be safe! Yes we have sparks/fire melting/burning of water lines and there’s no rush to get someone out here but be safe! Customer service is a joke depending on who you talk to they will either help you or they won’t bc their following guidelines when you know they can help bc other reps have.

5 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for bringing this to our attention. I would be glad to speak with you about the plumbing issues that you have experienced.

Mar. 18th, 2021

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Verified Customer

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Jay Walden Upland, CA

Always fix the problem even if it isn’t the first visit...repair companies call consistently within the 24 hours they are suppose to call

5 years ago

Reply from American Home Shield

Hi Jay,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 24th, 2021

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Verified Customer

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Jerry Borque Athens, TX

They are almost impossible to contact and when you do get through to them it is almo0st impossible to understand the person, especially for older people. I am still waiting on the payment on the stove that couldn't be fixed in November of 2020.

5 years ago

Reply from American Home Shield

Hi Jerry,
I would be glad to speak with you to refund the payment for the stove service request.

Mar. 24th, 2021

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Verified Customer

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Victor Martin

My AC was taken care of very quickly after i called AHS.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Victor, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Jane Andover, MN

They work hard to get someone out as soon as possible. They have always made sure issues are resolved no matter how long it takes.

5 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2021

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Verified Customer

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Margot Harvey Trafford, PA

The contractor responds to the query quickly and the job gets scheduled in a very timely manner. It’s nice to get the work done so quickly.

5 years ago

Reply from American Home Shield

Hi Margot,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Yvette Armendariz Lubbock, TX

Good coverage, contractors come out very fast, they are so nice very professional and provide very helpful tips to maintain your appliance

5 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Metrice Holmes Houston, TX

When a disaster strikes suddenly things are not covered. If plumbing is covered under your contract, it should not matter if it’s frozen busted pipes. Pipes is pipes and should be covered no matter the circumstance.

5 years ago

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Verified Customer

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Suresh Konatham Austin, TX

Good experience so except fast service under emergency. AHS needs to provide solutions faster and quality way. Customers cannot wait for more than 2 days

5 years ago

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Verified Customer

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Joe Skaff Soulsbyville, CA

AHS has always acted promptly and with professionalism. They take care of whichever area I need help with and make it an easy process

5 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Freddie L Harper Grandview, MO

Services to the customer. By place in a service request on line, it only take 3 to 4 hours to hear from who is assigned

5 years ago

Reply from American Home Shield

Hi Freddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Unhappy Customer Wayzata, MN

I have had poor experience with one of their subcontractors and have requested a new subcontractor, but they refuse to let me change to a different provider. Even after this provider said that work was completed when they never set foot in our house and when I had to call them back a second time, they did the job incorrectly.

5 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues with your experience resolved.

Mar. 15th, 2021

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Verified Customer

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Jon Elmendorf Houston, TX

I recently was charged sales tax on a $75 service call that was in violation of my contract and illegal since in Texas services are not subject to sales tax. This has never happened before or since. When I contacted your customer service rep he said there was nothing he could do to reverse the tax charge. I asked to speak with a supervisor and was told I would be contacted. That never happened. I have disputed the tax add on charge with my credit card company.

5 years ago

Reply from American Home Shield

Hi Jon,
I hate to hear about the tax charge that you experienced on your most most recent service fee. I would be glad to speak with you.

Mar. 18th, 2021

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Verified Customer

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Tanya Starr Ripon, CA

Super simple and great coverage! Love the customer service and they definitely get the job done an’t hassle you for actually putting in a claim

5 years ago

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Alice Las Vegas, NV

They make sure that everything is fixed and make sure if the contractor do what is required in accordance with the contract.

5 years ago

Reply from American Home Shield

Hi Alice,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Kristy Chorostecki Belvidere, IL

We have never had any problems having service providers out to fix our issues. The only thing that can be frustrating is the wait for appliance/parts.

5 years ago

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Verified Customer

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Alessandro Ferraiuolo Friendswood, TX

I wouldn't give them one star but I had to select one my washer has been broken for over a month I was told it would take another 2 months to get the part. American home shield didn't even have the decency to tell me it would take that long the complaint that is fixing it did. American home shield just basically blew me off then when I called them they said we are sorry we will try to expedite your order we will call you back with more info in 48 hours. Here we are a week later still no call horrible company

5 years ago

Reply from American Home Shield

Hi Alessandro,
I would be glad to speak with you regarding the recent delay to have the washer repaired through American Home Shield.

Mar. 8th, 2021

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Verified Customer

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Sylvia Marijczyn Lake Forest, CA

Whenever I called American Home Shield to take care of a problem with an appliance, they took care of it in a timely manner.

5 years ago

Reply from American Home Shield

Hi Sylvia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 26th, 2021

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Verified Customer

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Afsaneh Ardehali Albuquerque, NM

We are very satisfied with American Home Shield. They have always been timely and responsive. All contractors have been reliable and professional.

5 years ago

Reply from American Home Shield

Hi Afsaneh,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 25th, 2021

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Verified Customer

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Wilson Topeka, KS

Sub par service the promise that was made to me when I became a member of your services I didn't receive them.I have been with your company for years and never was treated the I was on my last service call.

5 years ago

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Verified Customer

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Beth Kroupa Gulfport, MS

Fast service and the service vendors have gotten us up and running quickly. They were also very personable and professional.

5 years ago

Reply from American Home Shield

Hi Beth,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Verified Customer

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Alexis Madden Denton, TX

We had them when we bought our home in Texas 5 years ago and they‚Äôve been very good and quick to resolve our issues

5 years ago

Reply from American Home Shield

Hi Alexis,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Linda T Phipps Atlanta, GA

Assigned a company right away. The company called me and gave me a date. Also sent me a email with the technician face and name in the email.

5 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2021

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Verified Customer

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Joshua Clovis, NM

We had issues with our water heater and the company you sent out said there was nothing wrong with it. $2,000 later and almost a call for floor repair because it was 40 years old

5 years ago

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Verified Customer

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Ken Sibley Collierville, TN

Do what they say they will do. Made an online appointment one afternoon. Repair man came at 8am the next day and fixed the problem.

5 years ago

Reply from American Home Shield

Thank you for the kind words, Ken! We’re so happy your visit at went so smoothly.

Mar. 3rd, 2021

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Verified Customer

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Theresa Williams Marion, IN

Because I found out that if you have say like your furnace went out and the man said that you need a new one I found out that they only give you what the furnace was worth, instead of paying for a new one

5 years ago

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Verified Customer

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Gudrun Kilmetz Lawton, OK

Everything went like clockwork, technician called to check out the problem, had to order the part and notified me when part arrived to be installed.

5 years ago

Reply from American Home Shield

Hi Gudrum,
We can’t thank you enough for the kind words about [product/service]. Your review means a lot to us and lets us know we’re on the right track!

Mar. 3rd, 2021

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Verified Customer

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Maureen Suffern, NY

They have gotten us help right away - but trying to call them is impossible. Much better just submitting request on line, but I like the idea of talking to a person instead.

5 years ago

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Verified Customer

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Melinda Henderson Oakland, TN

Workers are prompt and do a great job. They arrive in good time. They are very smart and gets the job done in a timely manner

5 years ago

Reply from American Home Shield

Hi Melinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Sherry Sanford Chicago, IL

I wanted my dryer cleaned so I called and spoke to one of the clerks. I explained to her what I needed, she said no problem the service tech would only clean up to the wall. I was responsible for the rest. I said ok. when the service tech showed up he said that was not accurate so I had to pay an additional $100. But when he left I didn't see the $100 dollars on the receipt. I just feel like I was scammed and I have used my warranty several times in the past. I wasn't going to say anything but if it happened to me maybe it happened to someone else.

5 years ago

Reply from American Home Shield

Good morning Sherry,
It is always a pleasure to gain insight on how we can improve as a company. I would be glad to speak with you regarding the $100 fee paid.

Mar. 9th, 2021

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Verified Customer

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Lori Bloodsworth Anniston, AL

Terrible customer service. They sent a person who took five minutes to diagnose the problem but then would not fix it or return our calls after receiving authorization.. AHS kept assuring us that the issue would be solved but it was not. We asked to speak to a supervisor but they never contacted us as promised. We had a leak. Ultimately we fixed it ourselves to stop the damage. We had been customers for 20 years but never have been dealt with like this.

5 years ago

Reply from American Home Shield

Hi Lori,
Thank you for bringing the water heater leaks to our attention. I would be glad to speak with you about the issues and get the repairs completed.

Feb. 27th, 2021

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Verified Customer

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Emelina Crisolo Hercules, CA

One hundred percent excellent, the people sent to my house is very satisfied and excellent one hundred percent nice and kindly

5 years ago

Reply from American Home Shield

Hi Emelina,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 1st, 2021

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Verified Customer

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Olivia Brown Hanover, MD

I‚Äôve been a customer for over 10 years. The level of service have deteriorated. This past month, I‚Äôve had issues that they would not resolve even though it‚Äôs covered in my warranty. Customer Service representative would not elevate my concerns... just overall poor service.

5 years ago

Reply from American Home Shield

Hi Olivia,
I would like to first thank you for over 10 years of patronage. Second I would like to thankyou for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Verified Customer

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Nettter Lincolnshire, IL

It is difficult to get in touch with a real person. There have been a couple incidences in which the contractors could not solve the problem, returning good times.

5 years ago

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