American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Hickory Hills, IL

The lady of customer service is very hard to understand they are from another country easier to pull a tooth than understanding her the rest is very good

5 years ago

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Verified Customer

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Dora Stafford, VA

Great company, easy service repair when my AC went out. I just paid the service charge and they took care of everything else with the service company

5 years ago

Reply from American Home Shield

Hi Dora,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Joanne Peck Watertown, WI

First exposure, several calls were unanswered. When I finally got through, it was the height of summer and our air conditioner went out. I was told they could have someone come out in three weeks. The second call was about our furnace leaking water. It took them a few days to find someone in our area, but he did do a good job.

5 years ago

Reply from American Home Shield

Hi Joanne,
I hate to hear about the difficulty experienced to have the furnace repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Chuck Visalia, CA

Always find a way to be helpful and understanding. They reolve issues quickly and make sure that the end result is what we were needing.

5 years ago

Reply from American Home Shield

Hi Chuck,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Beverly V. Hunter Glendale, AZ

They have helped me with many problems at this house. I have found them to take care of my problems in a timely manner.

5 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Jacob Jelmberg Chehalis, WA

I rate them that way because the tech that came out made it possible for my A/C to work properly and lowered my energy bill significantly.

5 years ago

Reply from American Home Shield

Hi Jacob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Balsam Matti Hillsboro, OR

It gives me peace of mind, not to worry about any appliance disorder and ask the right person to help in need as soon as possible

5 years ago

Reply from American Home Shield

Hi Balsam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Sheila Flower Mound, TX

Every time we have had something repaired and called them the service company would be right out and everything fixed or replaced.

5 years ago

Reply from American Home Shield

Hi Sheila,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Joanne Talbot Coatesville, PA

I rated them a two star, because my refrigerator broke down and it will be a month May 5 and it is still not fixed. I am not sure if its American Home Shield or the company they hired to fix the problem. A month is to long to wait for the problem to be fixed.

5 years ago

Reply from American Home Shield

Hi Joanne,
Thank you for bringing the refrigerator issues to our attention. I would be glad to speak with you to get he issues resolved.

May. 12th, 2021

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Verified Customer

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Yim Pun Los Altos, CA

The repair service takes too long to get serviced. I had a service request to repair the water heater but it took a week for the AHS to have a contractor come to my house to diagnose the problem and it takes the last 3 weeks to get the contractor to respond with a fix. I still haven't got any response back from AHS on what to do next. Very disppointing.

5 years ago

Reply from American Home Shield

Hi Yim,
Thank you for bringing the issues with the water heater to our attention. We would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Barbara Smith Spring Lake, NC

They are very responsive to my requests. They get on the job right away, locating a repair company. They stand by their ethos.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Verified Customer

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Rene Cumming, GA

I have spoken to 15 different people about the same complaint (them charging me multiple times for visits when they booked the original service wrong) They will not call back, solve the problem or pay me. Also the companies they sent out were frauds and my total HVAC unit that should have been covered was nickeled and dimed and they only covered 1 part.

5 years ago

Reply from American Home Shield

Hi Rene,
Thank you for bringing your most recent issues with the HVAC system to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Verified Customer

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Anonymous Lawton, OK

When you speak to someone in the US it's a great experience; unfortunately most interactions are with foreign phone banks who are not helpful and so polite while telling you they can't help--that's infuriating.

5 years ago

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Verified Customer

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Tommy Hornick Indian Trail, NC

Professional and on time. Most warranty companies don't always do what they say they will cover. American Home Shield stands by their product.

5 years ago

Reply from American Home Shield

Hi Tommy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Tammie Douglas Stafford, VA

It took a over a month. Overall excellent, I've been a customer for some time, and I was dissatisfied 2 years with my A/C, but still satisfied with the service.

5 years ago

Reply from American Home Shield

Hi Tammie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Verified Customer

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Glennette Clark Washington, DC

The first service request went smoothly and the contractor was great. The second request was horrible. It took over a week to get service after the first contractor quit AHS.

5 years ago

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Verified Customer

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Gary T Waddell, AZ

As long as you don't have to speak to anyone at AHS directly they are good. They have probably the worst customer service I have ever worked with. 1-2 hour hold times. Rude people. No way to get back to anyone so always start all over. We have had 3 claims total - luckily two were completely online for AHS part. The one that wasn't took 2 months because working with AHS directly is a total nightmare. The contractors are good. It is 100% total breakdown if you need to speak to a human at AHS. They have ZERO customer support.

5 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about your most recent experience with customer service and the two month delay. I would be glad to speak you.

May. 11th, 2021

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Verified Customer

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Norma Ruelas San Antonio, TX

Most of the time they have helped me, but this last time, I requested a water softener service and the person who attended did not know that they no longer had that service.

5 years ago

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Verified Customer

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Relaine Hartley / Liezl Cardenas Bryan, TX

Quick response and fixing the problem, they fixed my ice machine, it's working good now, very knowledgeable technician as well.

5 years ago

Reply from American Home Shield

Hi Relaine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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B. Hopkins Sun City, AZ

They were prompt and responsive to my service request and assigned a professional company that was efficient and came in a timely manner.

5 years ago

Reply from American Home Shield

Hi B. Hopkins,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Sandra Woods Joshua, TX

They have always been there for me they take time and answer all my questions and they are very pleasant and professional

5 years ago

Reply from American Home Shield

Hi Sandra,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Guy J. Phelps Henderson, NV

When you have a claim you can not even talk to the adjuster, he only talks with the technician, after all I am the Customer, then if you want persue the issue, you have to file arbitration.

5 years ago

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Verified Customer

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Christina Davison Abingdon, MD

I love the security of being covered but it took a while to get a refund for service not rendered. Took more than 2 weeks which in my opinion is too long.

5 years ago

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Verified Customer

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Ken Hesperia, CA

I request service they send out experienced repair companies and repair resolve broken appliances and get them working in reasonable time frame.

5 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Ted San Angelo, TX

I have never had a problem getting anything repaired through AHS. Their reps have always been prompt, courteous and knowledgeable.

5 years ago

Reply from American Home Shield

Hi Ted,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Richard DeHaan Ocala, FL

When we call, they are prompt to send out repair request. Have had to use them three times and have been highly satisfied.

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Maria Melero Modesto, CA

I'm very unhapy, there is no way I can talk with a manager about I did not receive the 5 contracts, i purchased,, I need them for the income tax purpose, I called many times, no body can help me. Can a manager give me a phone call, I need to resolve this problem. Thanks Maria Melero

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for bringing your most recent experience to our attention. I owuld be glad to speak with you to reach a resolution for the issues that have occurred.

Apr. 27th, 2021

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Verified Customer

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Mark Edmond, OK

Unless you use their website to book appointments American Home Shield is extremely hard to contact. And, the customer service personnel speak very poor English and are very hard to understand if you don't have excellent hearing. Last year it took them over 4 months to get my pool pump repaired.

5 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your most recent experience.

Apr. 26th, 2021

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Verified Customer

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Sandra Guajardo Brownsville, TX

Efficient, prompt. Send tech out right away. When range top too old to get parts, they replaced it with a new range top!

5 years ago

Reply from American Home Shield

Hi Sandra,

Thank you for providing us with feedback about your AHS experience and the new range. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Steve Clark Westerville, OH

Responsive and professional. It is insurance so you won’t always need the services but glad to have it when something happens.

5 years ago

Reply from American Home Shield

Hi Steve,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Pam Coppell, TX

Customer Service is fantastic. The technician listened to our issue and immediately diganosed the problem and set forth to repair

5 years ago

Reply from American Home Shield

Hi Pam,
Customer care is our main focus! We hope you continue to enjoy AHS and the resolutions we provide!

Apr. 24th, 2021

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Verified Customer

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Towanda Overton-Jones Woodbridge, VA

This was the best financial investment I've made in a long time. And, I feel safe to know if something goes wrong Home Shield is there to help.

5 years ago

Reply from American Home Shield

Hi Towanda,
We are glad to hear about your AHS experience and will continue to provide you with a peace of home for home repairs.

Apr. 24th, 2021

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Verified Customer

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Justin Serpico Waxhaw, NC

I’ve been paying for this warranty for a lot of years. My first claim went very well. It was easier than I ever imagined

5 years ago

Reply from American Home Shield

Hi Justin,
Your patronage is more than appreciated!

Apr. 24th, 2021

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Verified Customer

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Vonnie Santa Rosa Beach, FL

I have had no problems and use this service a couple times a year and have been happy with American Home Shield. I would recommend to a friend.

5 years ago

Reply from American Home Shield

Hi Vonnie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Carol Nokomis, FL

We were disappointed. We just moved and got them for the first time. First thing we used them for and they didn’t cover problem and you add $75 dollars service call on top of the cost of the plan. Hope this isn’t the continued way of things. We have DTE up north and haven’t had any issues and you pay a monthly fee

5 years ago

Reply from American Home Shield

Hi Carol,
I hate to hear about your most recent AHS experience and the disappointment encountered to have the repair completed. I would be glad to speak with you to reach a resolution.

Apr. 28th, 2021

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Verified Customer

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Robert Moore Sacramento, CA

I've called them twice for two different issues, and they promptly had my problems repaired in no time saving me a bunch of money!

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Victoria Barbeau Seattle, WA

They have been great, until on of the contractors they sent out made a mistake and trying to talk to a manager is nearly impossible. I think there phone people are trained to NOT put you through to a manager.

5 years ago

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Verified Customer

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Becky Lavender Blue Ridge, GA

I need to replace my furnace. Despite having a HS coverage I was out of pocket $3000 due to things not covered in the policy. It seems to me that AHS paid for the furnace only. ???

5 years ago

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Verified Customer

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Derrick Hostin Jenks, OK

For the most part they do really well. Although 2 of their contractors never showed and I was charged for both and the third time for the refrigerator to be fixed. No refund from AHS

5 years ago

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Verified Customer

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LaRitha Dallas, TX

A good company to have in case of an emergency. They always do a great job when I need them. I have had no problem with their service.

5 years ago

Reply from American Home Shield

Hi LaRitha,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Charles Rogers Marana, AZ

The basis approach of "send me $100 and we'll discuss your problem" Also, no one to discuss a problem with, just some person in Asia to repeat the rules and no number in the US that can be called.

5 years ago

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Verified Customer

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J. Guerrero Riverdale, CA

I contacted American Home Shield for services online and was surprised on how easy and fast it was to get services for my home.

5 years ago

Reply from American Home Shield

Hi J. Guerrero,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Patricia Aaron Gretna, NE

Communication is difficult. No feedback from service provider in many cases. Information within my account is not adequate. Very difficult to speak to someone who really understands what I'm asking and who can respond adequately.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Anonymous Beaufort, SC

It’s great for appliances. But when it comes to AC units it can get pricey depending on if you’re using old Refrigerant or the newer refrigerant. Had to pay over 1000 just for refrigerant

5 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Apr. 9th, 2021

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Verified Customer

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William Bass Lubbock, TX

They deliver as promised. I called one morning and it was completely finished by 4:30 that afternoon. Great service company.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 8th, 2021

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Verified Customer

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Mike Seifer Henderson, NV

When problems occur, they pay for a portion, (better than nothing). I have determined over the last two years that my costs to fix would exceed what I paid for AHS + what I paid for my end of expenses.

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 16th, 2021

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Verified Customer

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Amanda Hogan Wentzville, MO

The customer service I have had has been difficult over the last 3 months and am told conflicting information - blamed would be my reaction on any calls. But, the appliance repair technicians are always amazing.

5 years ago

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Verified Customer

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Erin Rinehart Panama City Beach, FL

I have used them many times for my home. It is well worth the money to have a home warranty and they’ve always helped me out!

5 years ago

Reply from American Home Shield

We are glad to hear you see the value of your membership with us.

Apr. 13th, 2021

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Verified Customer

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Carol Beckwith San Juan Capistrano, CA

If you have a house that is 50 years old and anything goes wrong with the plumbing, wiring, etc. The person they send out can say the whole system needs to be upgraded and American Home Shield won't cover it.

5 years ago

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Verified Customer

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Christine Virginia Beach, VA

Terrible customer service. Took a month to get an answer on my plumbing issue. I had to call every week for the past month and kept getting promises that my issue would be handled. Now I have a home inspection set up and still no resolution. On the third time I called they tried to tell me that the technician deemed the appliance to be broken from not normal west and tear. Which is completely opposite of what the technician told me AND what he wrote on his work order which I plan to email to your company.

5 years ago

Reply from American Home Shield

Hi Christine,
I would be glad to speak with you about the plumbing issues and denials to have the repair completed.

Apr. 13th, 2021

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