American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Marcella Love Mableton, GA

Overall good service. And the companies that they contract with are great. I have had nothing but positive experiences with the company.

4 years ago

Reply from American Home Shield

Hi Marcella,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Susan Brandalesi West Hills, CA

We have had a few home warranty companies and AHS always has contractors. This means they treat their contractors very well!!!

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Drew Lithonia, GA

Customer service has you on hold for alomost an hour to just give you the run around about your service. You can never get through directly to someone in a timely manner. Custer service constantly hangs up on you or doesn't know what they are talking about. No one is consistant with their information which make it almost impossible to get a service filled.

4 years ago

Reply from American Home Shield

Hi Drew,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Lisa Flanagan Mission Viejo, CA

We have a major plumbing problem and AHS has already sent 2 techs from 2 different companies. Now they want to send a company that is not accredited by the BBB and only has one star reviews. I spoke with the company AHS wanted to send and was told that they don't do the work needed. In the meantime, I haven't been able to use my kitchen sink in over a month. A AHS customer service rep agreed to get back to me but never did.

4 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent AHS experience and the plumbing problems that have occurred. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Rosie Jackson Dallas, TX

Hasn’t fixed my bathroom faucet. He was working on May 13. May 17 another technician arrived. He couldn’t put the bath tub back on correctly!! He left and water was coming out faster. May 18 technician came. Very knowledgeable but couldn’t fix. Told me we needed to pay $185 out of pocket to remove the wall tiile. SDL Plumbing the last technician told me it would to put the tile back. I’m livid!! Outrageous!!

4 years ago

Reply from American Home Shield

Hi Rosie,
I would be glad to speak with you to assist with a resolution to the bathroom faucet repairs.

Jun. 11th, 2021

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Verified Customer

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Jen Rancho Cucamonga, CA

It is very easy to make an appointment. The service professionals that work with home shield are professional and punctual.

4 years ago

Reply from American Home Shield

Hi Jen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Brent Piner Tucson, AZ

Fast response and set up with appointment with service company in a matter of 30 minutes. All issues resolved in 2 days with no problems.

4 years ago

Reply from American Home Shield

Hi Brent. That is so great to hear. We love to hear when our members service needs are taken care of promptly and effectively. Thank you for taking time to review your experience with AHS.

Jun. 7th, 2021

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Verified Customer

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Walter Conrad Houston, TX

I have tried to contact AHS by their website and I can't connect. I've tried to get them to send me link to change my login password, but no one has responded to my email request.

4 years ago

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Verified Customer

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Philip Apollo Beach, FL

Contractors they have come out are very SLOW to respond , set appointments. Even when there is an emergency they take forever. I am starting to rethink AHS, especially if I am going to be rented ng out the place. I don't want my tenants to be stuck with no AC or no Fridge for days on end...

4 years ago

Reply from American Home Shield

Phillip, thank you for taking time to let us know your concerns with your repair experiences. We know that your time is valuable and it is important that your repairs are taken care of promptly. We would be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Joanne Las Vegas, NV

I read them like that because the communication with the company is terrible speaking to people in other countries and a lot of times I don't understand what you're saying it's hard to get through on the phone

4 years ago

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Verified Customer

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Sumit Joshi Fairfax, VA

Excellent and prompt service. We were connected to top professionals within hours who were able to resolve issues quickly.

4 years ago

Reply from American Home Shield

Hi Sumit,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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Verified Customer

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Tee Suitland, MD

Because the two companies that came out to service my house were good no complaints they knew what they need to do and they took care of it

4 years ago

Reply from American Home Shield

Hi Tee,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Mrs. Phillips Tinley Park, IL

they have always been on time, they call to make an appointment, and since I only use them who am I rating them against.

4 years ago

Reply from American Home Shield

Hi Mrs. Phillips, thank you for taking time to rate your AHS experience. We are so pleased to hear about the prompt and efficient service you received. Thank you for letting us know how we are doing. You feedback is valued and appreciated.

Jun. 7th, 2021

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Verified Customer

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michael garcia Melbourne, FL

When i request service I get a respond and a appt within 12-24hrs; i can always request a sooner appt with contractor dependiing on service needed.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Sheila Trasp Pittsburgh, PA

Generally good service; however, when I want to request a specific service provider, I can't do that online, and your phone system is difficult to navigate.

4 years ago

Reply from American Home Shield

Hi Sheila,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Gail Kosy La Grande, OR

I would give them a 5 but I really get frustrated with foreign customer service people who can't speak the English language clearly and/or who also can't understand it.

4 years ago

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Verified Customer

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harris Huntsville, AL

AHS always gets the job done. I have been with AHS for many years and I will continue with them for many more years because you can trust them.

4 years ago

Reply from American Home Shield

Hi Harris,
Your patronage to AHS is greatly appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Cathy Chambers Smithville, TX

Very professional, and reliable. They did replace our oven with a new one since they couldn't fix our, and we got it within a week. The best ever

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Clemmie Sheppard Lubbock, TX

He called to say he was on the way, he was on time, he was professional and diagnosed the problem and told me what the issue was.

4 years ago

Reply from American Home Shield

Hi Clemmie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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PATRICIA Miller Virginia Beach, VA

They are the best. I'm in my 60's and can't fix stuff anymore. They totally take care of you. Within 24 hours a repair will contact you.

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Lisa A Boyette Lutz, FL

Came home from a trip and my AC was out - in FL & it was 92 degrees in my house. I called the service number and was blatantly lied to be a rep that sounded like I had woke him up and he was eating! Refused to pass me to a supervisor, didn't explain any of the process. Called back after his supervisor never called back and was told by this rep that this is process - they will contact a local contractor and that contractor has 4u hours to contact me. IT'S FL IN THE SUMMER!!!

4 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about the poor customer service experience with AHS to have the AC system repaired. I would be glad to speak with you to discuss a resolution.

Jun. 7th, 2021

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Verified Customer

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Vicki Everett Birmingham, AL

We have been with AHS for almost 16 years and when we had an issue with our house, they immediately handled the problem in a timely manner!

4 years ago

Reply from American Home Shield

Hi Vicki,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Sharon Julius Little River, SC

AHS is easy to work with. Their contractors are professional, timely and great at resolving my issues. Saved me tons of money.

4 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Mary Lee Chandler, AZ

Easy to create a claim. Quickly assigns a company to come fix the issue. Keeps me informed of every step in the process.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Marcel Smith Chicago, IL

Placing the order for service was simple, well explained and seamlessly done. The technician they sent was prompt, courteous and efficient.

4 years ago

Reply from American Home Shield

Hi Marcel, we thank you for taking time to rate your service experience. It is always of great importance to have prompt and efficient service. We are so pleased you received great service for your repair needs.

Jun. 2nd, 2021

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Verified Customer

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Thomas Sale Red Bluff, CA

I am in the process of trying to get my air conditioning unit repaired or replaced. It is making a lot of noise and I live in a homeowners association environment. I'm going to be facing fines very soon for excessive noise. My repair person keeps hitting brick walls and trying to get this resolved.

4 years ago

Reply from American Home Shield

Hi Thomas,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution to have the air conditioner repaired.

Jun. 7th, 2021

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Verified Customer

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Maritza N Escobar Falls Church, VA

They were fast to put me in contact with the repair company and gave me options. When the problem was detected; it was solved.

4 years ago

Reply from American Home Shield

Hi Martiza,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2021

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Verified Customer

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Juliet Bruno Bowling Green, KY

They have been there when we needed them. They've been timely. The people that they've sent to my home have have been very professional.

4 years ago

Reply from American Home Shield

Hi Juliet,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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M Davis Livonia, MI

The service plans are good but the customer service is horrible. This weekend I had to ask for someone without an accent to help because I could not understand them and they kept repeating my information incorrectly.

4 years ago

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Verified Customer

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Maureen Apple Valley, CA

They have always been extremely reliable. I have peace of mind knowing I have this coverage. I have been with AHS for about 10 years.

4 years ago

Reply from American Home Shield

Hi Maureen,
It is our goal to provide you with a peace of mind. Your patronage of 10 plus years is more than appreciated!

Jun. 7th, 2021

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Verified Customer

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Shelly West Sedalia, MO

Service was excellent, caring, done quickly, VERY experienced plumber, ONLY paid $100 for the best service I've Ever Had Seriously

4 years ago

Reply from American Home Shield

Hi Shelly,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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Verified Customer

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Joan A Butler Philadelphia, PA

They were very fast for my heater and my air conditioner but for my oven they were 5 months in getting it fixed and some of the customer service people were quite rude.

4 years ago

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Verified Customer

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Austin Vieh Lockhart, TX

Everything was easy, submitting my claim, having a inspection/repair scheduled and vendor came on time and provided good service.

4 years ago

Reply from American Home Shield

Hi Austin,
Thank you for providing us with feedback about your most recent service experience and the ease of use with repairs!

Jun. 7th, 2021

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Verified Customer

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Karl-Heinz Reiter San Antonio, TX

I have been a customer for 20 years now and never had a problem except now when my request for replacing my Breaker Box was denied and I have to pay for it on my own. $2800.88. Not a good deal.

4 years ago

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Verified Customer

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Alex Garcia Surprise, AZ

Every time I requested service they were on it right away. If one company couldn’t fix it they would get another to come out right away.

4 years ago

Reply from American Home Shield

Hi Alex,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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D Lococo Wichita, KS

Because there is no ZERO STAR. Contractors are inexperienced and/or sub-par. With AHS, you can never speak with a supervisor because they are always “in a meeting” or “unavailable right now”. If you start complaining to the clerks answering the phones (in Manila!) they hang up on you. “The part order is in process” was the response I got for 14 days in a row.

4 years ago

Reply from American Home Shield

Hi D,
Thank you for bringing the unresolved issues to our attention. I would be glad to speak with you to reach a resolution.

May. 27th, 2021

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Verified Customer

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Tracy Jon Wittmayer Clarksville, AR

did what they said they would do. after searching my plan they fix the problem without more than my deductible everything was covered 100 percent

4 years ago

Reply from American Home Shield

Hi Tracy,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Susan Galla Glen Mills, PA

I cancelled my contract with them effective 06/01/2021 after being a customer for several years. The vendors they use seem frustrated having to deal with them and I question the quality of their work. Last year a vendor fixed my furnace with a part that was “makeshift”. I found this out when we put in a new furnace this year. We took cash in lieu because we had such a run around with American Home Shield.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Steven Manocchio Campbell, CA

Had a recent claim; repair person comes out and is unable to correct the matter; requires me to order the part myself if I wish to fix the sink fixture than replace it with a sub-standard product. Zero follow-up on the matter from American Home Shield.

4 years ago

Reply from American Home Shield

Good morning Steven,
Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution for the repairs.

May. 27th, 2021

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Verified Customer

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Deborah Giles Charleston, SC

I made my repair request online. I received an email the next day and my repair was completed the following business day.

4 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Laurie Stewart Lubbock, TX

I requested service for my dryer and it wasn't but a few days and the repair man was there to fix it. He was very professional and courteous.

4 years ago

Reply from American Home Shield

Hi Laurie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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David M Roe Iowa City, IA

They got a repair technician to me in 2 days, whereas the manufacturer warranty technician couldn't get there for 3 weeks. days

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Kayla Hester Houston, TX

They make the easy of business so easy. Any time I have had a claim it is be solved that week. It is honestly beyond impressive what they do.

4 years ago

Reply from American Home Shield

Hi Kayla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Vanessa Olive Branch, MS

American Home Shield meets my expectations. I have never endured a problem with them and a resolution to my requests are expeditiously handled.

4 years ago

Reply from American Home Shield

Hi Vanessa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Christy M Wade Sacramento, CA

Most of the contractors they have used to service my home were professional, friendly and resolved the problem I had with my home.

4 years ago

Reply from American Home Shield

Hi Christy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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DAVID PORTER Las Vegas, NV

Good Service and helpful customer service.. Answers to my questions are readily available. I get answers quickly and completely,

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Tracy blackwell Tullahoma, TN

They are our safety net and have saved us in some area including water heater replacement and hopefully the same since we are currently without ac.

4 years ago

Reply from American Home Shield

Hi Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Paul Mansur Miami, FL

Excellent on every way including trustworthiness, customer service, and well trained technicians at a very reasonable cost

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Angelique Cobb Mansfield, TX

The commercial says no unexpected bills. There are so many exclusions that I spent over 4K getting my air fixed. I understand Freon but not the other exclusions. Then I my microwave door handle broke off. They decided a door is cosmetic and refused to pay for it. So I pay motherly charge, the $100 for service call and for the door to be replaced.

4 years ago

Reply from American Home Shield

Hi Angelique, thank you for taking time to let us know about your AHS experience. We know it can be upsetting to have unexpected out of pocket expense. I will be happy to speak with you about your contract coverage and the coverage decisions for your air conditioning and microwave oven.

Jun. 1st, 2021

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Verified Customer

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Ellen Chrise Ohiopyle, PA

Fixed my furnace problem. We'e very expedient in dealing with the problem. It was very easy to contact them and I only had to pay my deductible.

4 years ago

Reply from American Home Shield

Hi Ellen,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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