American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Karyn Kakuk Whittier, CA

Love that AHS contracts with A&E....they have the best experienced technicians and do Great work. Have been a customer with AHS for 30 years !

5 years ago

Reply from American Home Shield

Hi Karyn,
We love to hear when we have provided fast and professional service to our customers. We appreciate your patronage of 30 years and will continue to provide you with a great experience.

May. 17th, 2021

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Verified Customer

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Shiva Kazemi Mission Viejo, CA

American Home Shield does not keep promises it make. They are supposed to replace appliances but they made an offer that they pay $500 and I pay 850 for my water heater.The companies AHS has contract with are really bad in different aspects.

5 years ago

Reply from American Home Shield

Hi Shiva, I would be glad to speak with you about your most recent service experience and the denial cost.

May. 27th, 2021

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Verified Customer

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Lewis Turner Las Vegas, NV

Service is excellent and also fast. Also, when you call to make a claim they respond very quickly and send a company to work on your problem.

5 years ago

Reply from American Home Shield

Hi Lewis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Dora Stafford, VA

Great company, easy service repair when my AC went out. I just paid the service charge and they took care of everything else with the service company

5 years ago

Reply from American Home Shield

Hi Dora,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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F. Tibbs San Antonio, TX

Evaporator Coil leaked, AHS vendor American Airconditioning up-charged $2,200. I elected the cash option $ 678.00. If AHS only covers $678.00. Why use them, l can use my vendor of choice, whom l trust and they provide quality service at a fair price. AHS charges monthly fees a service charge when shady vendors come out, and the they never fully cover major repairs. You are better off saving your money and going with someone you trust.

5 years ago

Reply from American Home Shield

Hi F. Tibbs,
I hate to hear about the additional non covered cost to complete the evap coil repair. I owuld be glad to discuss your experience.

May. 27th, 2021

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Verified Customer

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Joanne Peck Watertown, WI

First exposure, several calls were unanswered. When I finally got through, it was the height of summer and our air conditioner went out. I was told they could have someone come out in three weeks. The second call was about our furnace leaking water. It took them a few days to find someone in our area, but he did do a good job.

5 years ago

Reply from American Home Shield

Hi Joanne,
I hate to hear about the difficulty experienced to have the furnace repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Johnene Horton Garland, TX

There seems to be a reason that something isn’t covered. You don’t know that until you spend $75 to have a sub contractor give that estimate. So far AHS has cost me more money than it would have cost me to “insure” myself!

5 years ago

Reply from American Home Shield

Hi Johnene, I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Anonymous Hickory Hills, IL

The lady of customer service is very hard to understand they are from another country easier to pull a tooth than understanding her the rest is very good

5 years ago

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Verified Customer

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Bobby Baker Bryan, TX

I have had some instances where I have not gotten quick response. I had an overpayment of 500 when I first sign in with the company and to date I have not been issued a refund. This is frustrating.

5 years ago

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Verified Customer

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Herrod Campbell Killeen, TX

Number 1 in Warranty Service Providers. I have Tested the market, none topped the Service American Home Shield provides.

5 years ago

Reply from American Home Shield

Herrod,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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David Crouch Goldsboro, NC

For the reason, they are quick to have someone at my residence when and if something goes wrong. they treat their clients with respect

5 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Walter Kuver Pahrump, NV

Service delays to a rural town are frustrating - but eventually done well. Also, cost increases are troubling making one almost root for an appliance failure to break even!

5 years ago

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Verified Customer

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Chuck Visalia, CA

Always find a way to be helpful and understanding. They reolve issues quickly and make sure that the end result is what we were needing.

5 years ago

Reply from American Home Shield

Hi Chuck,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Beverly V. Hunter Glendale, AZ

They have helped me with many problems at this house. I have found them to take care of my problems in a timely manner.

5 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Jacob Jelmberg Chehalis, WA

I rate them that way because the tech that came out made it possible for my A/C to work properly and lowered my energy bill significantly.

5 years ago

Reply from American Home Shield

Hi Jacob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Rene Cumming, GA

I have spoken to 15 different people about the same complaint (them charging me multiple times for visits when they booked the original service wrong) They will not call back, solve the problem or pay me. Also the companies they sent out were frauds and my total HVAC unit that should have been covered was nickeled and dimed and they only covered 1 part.

5 years ago

Reply from American Home Shield

Hi Rene,
Thank you for bringing your most recent issues with the HVAC system to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Verified Customer

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Barbara Smith Spring Lake, NC

They are very responsive to my requests. They get on the job right away, locating a repair company. They stand by their ethos.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Verified Customer

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Yim Pun Los Altos, CA

The repair service takes too long to get serviced. I had a service request to repair the water heater but it took a week for the AHS to have a contractor come to my house to diagnose the problem and it takes the last 3 weeks to get the contractor to respond with a fix. I still haven't got any response back from AHS on what to do next. Very disppointing.

5 years ago

Reply from American Home Shield

Hi Yim,
Thank you for bringing the issues with the water heater to our attention. We would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Joanne Talbot Coatesville, PA

I rated them a two star, because my refrigerator broke down and it will be a month May 5 and it is still not fixed. I am not sure if its American Home Shield or the company they hired to fix the problem. A month is to long to wait for the problem to be fixed.

5 years ago

Reply from American Home Shield

Hi Joanne,
Thank you for bringing the refrigerator issues to our attention. I would be glad to speak with you to get he issues resolved.

May. 12th, 2021

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Verified Customer

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Sheila Flower Mound, TX

Every time we have had something repaired and called them the service company would be right out and everything fixed or replaced.

5 years ago

Reply from American Home Shield

Hi Sheila,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Balsam Matti Hillsboro, OR

It gives me peace of mind, not to worry about any appliance disorder and ask the right person to help in need as soon as possible

5 years ago

Reply from American Home Shield

Hi Balsam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Anonymous Lawton, OK

When you speak to someone in the US it's a great experience; unfortunately most interactions are with foreign phone banks who are not helpful and so polite while telling you they can't help--that's infuriating.

5 years ago

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Verified Customer

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Tommy Hornick Indian Trail, NC

Professional and on time. Most warranty companies don't always do what they say they will cover. American Home Shield stands by their product.

5 years ago

Reply from American Home Shield

Hi Tommy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Tammie Douglas Stafford, VA

It took a over a month. Overall excellent, I've been a customer for some time, and I was dissatisfied 2 years with my A/C, but still satisfied with the service.

5 years ago

Reply from American Home Shield

Hi Tammie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Verified Customer

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Norma Ruelas San Antonio, TX

Most of the time they have helped me, but this last time, I requested a water softener service and the person who attended did not know that they no longer had that service.

5 years ago

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Verified Customer

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Glennette Clark Washington, DC

The first service request went smoothly and the contractor was great. The second request was horrible. It took over a week to get service after the first contractor quit AHS.

5 years ago

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Verified Customer

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Gary T Waddell, AZ

As long as you don't have to speak to anyone at AHS directly they are good. They have probably the worst customer service I have ever worked with. 1-2 hour hold times. Rude people. No way to get back to anyone so always start all over. We have had 3 claims total - luckily two were completely online for AHS part. The one that wasn't took 2 months because working with AHS directly is a total nightmare. The contractors are good. It is 100% total breakdown if you need to speak to a human at AHS. They have ZERO customer support.

5 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about your most recent experience with customer service and the two month delay. I would be glad to speak you.

May. 11th, 2021

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Verified Customer

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Richard DeHaan Ocala, FL

When we call, they are prompt to send out repair request. Have had to use them three times and have been highly satisfied.

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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B. Hopkins Sun City, AZ

They were prompt and responsive to my service request and assigned a professional company that was efficient and came in a timely manner.

5 years ago

Reply from American Home Shield

Hi B. Hopkins,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Ken Hesperia, CA

I request service they send out experienced repair companies and repair resolve broken appliances and get them working in reasonable time frame.

5 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 7th, 2021

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Verified Customer

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Ted San Angelo, TX

I have never had a problem getting anything repaired through AHS. Their reps have always been prompt, courteous and knowledgeable.

5 years ago

Reply from American Home Shield

Hi Ted,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Christina Davison Abingdon, MD

I love the security of being covered but it took a while to get a refund for service not rendered. Took more than 2 weeks which in my opinion is too long.

5 years ago

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Verified Customer

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Guy J. Phelps Henderson, NV

When you have a claim you can not even talk to the adjuster, he only talks with the technician, after all I am the Customer, then if you want persue the issue, you have to file arbitration.

5 years ago

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Verified Customer

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Sandra Woods Joshua, TX

They have always been there for me they take time and answer all my questions and they are very pleasant and professional

5 years ago

Reply from American Home Shield

Hi Sandra,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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Relaine Hartley / Liezl Cardenas Bryan, TX

Quick response and fixing the problem, they fixed my ice machine, it's working good now, very knowledgeable technician as well.

5 years ago

Reply from American Home Shield

Hi Relaine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Mark Edmond, OK

Unless you use their website to book appointments American Home Shield is extremely hard to contact. And, the customer service personnel speak very poor English and are very hard to understand if you don't have excellent hearing. Last year it took them over 4 months to get my pool pump repaired.

5 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your most recent experience.

Apr. 26th, 2021

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Verified Customer

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Maria Melero Modesto, CA

I'm very unhapy, there is no way I can talk with a manager about I did not receive the 5 contracts, i purchased,, I need them for the income tax purpose, I called many times, no body can help me. Can a manager give me a phone call, I need to resolve this problem. Thanks Maria Melero

5 years ago

Reply from American Home Shield

Hi Maria,
Thank you for bringing your most recent experience to our attention. I owuld be glad to speak with you to reach a resolution for the issues that have occurred.

Apr. 27th, 2021

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Verified Customer

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Steve Clark Westerville, OH

Responsive and professional. It is insurance so you won’t always need the services but glad to have it when something happens.

5 years ago

Reply from American Home Shield

Hi Steve,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Sandra Guajardo Brownsville, TX

Efficient, prompt. Send tech out right away. When range top too old to get parts, they replaced it with a new range top!

5 years ago

Reply from American Home Shield

Hi Sandra,

Thank you for providing us with feedback about your AHS experience and the new range. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Pam Coppell, TX

Customer Service is fantastic. The technician listened to our issue and immediately diganosed the problem and set forth to repair

5 years ago

Reply from American Home Shield

Hi Pam,
Customer care is our main focus! We hope you continue to enjoy AHS and the resolutions we provide!

Apr. 24th, 2021

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Verified Customer

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Vonnie Santa Rosa Beach, FL

I have had no problems and use this service a couple times a year and have been happy with American Home Shield. I would recommend to a friend.

5 years ago

Reply from American Home Shield

Hi Vonnie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Justin Serpico Waxhaw, NC

I’ve been paying for this warranty for a lot of years. My first claim went very well. It was easier than I ever imagined

5 years ago

Reply from American Home Shield

Hi Justin,
Your patronage is more than appreciated!

Apr. 24th, 2021

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Verified Customer

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Towanda Overton-Jones Woodbridge, VA

This was the best financial investment I've made in a long time. And, I feel safe to know if something goes wrong Home Shield is there to help.

5 years ago

Reply from American Home Shield

Hi Towanda,
We are glad to hear about your AHS experience and will continue to provide you with a peace of home for home repairs.

Apr. 24th, 2021

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Verified Customer

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Carol Nokomis, FL

We were disappointed. We just moved and got them for the first time. First thing we used them for and they didn’t cover problem and you add $75 dollars service call on top of the cost of the plan. Hope this isn’t the continued way of things. We have DTE up north and haven’t had any issues and you pay a monthly fee

5 years ago

Reply from American Home Shield

Hi Carol,
I hate to hear about your most recent AHS experience and the disappointment encountered to have the repair completed. I would be glad to speak with you to reach a resolution.

Apr. 28th, 2021

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Verified Customer

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Becky Lavender Blue Ridge, GA

I need to replace my furnace. Despite having a HS coverage I was out of pocket $3000 due to things not covered in the policy. It seems to me that AHS paid for the furnace only. ???

5 years ago

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Verified Customer

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Victoria Barbeau Seattle, WA

They have been great, until on of the contractors they sent out made a mistake and trying to talk to a manager is nearly impossible. I think there phone people are trained to NOT put you through to a manager.

5 years ago

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Verified Customer

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Robert Moore Sacramento, CA

I've called them twice for two different issues, and they promptly had my problems repaired in no time saving me a bunch of money!

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Derrick Hostin Jenks, OK

For the most part they do really well. Although 2 of their contractors never showed and I was charged for both and the third time for the refrigerator to be fixed. No refund from AHS

5 years ago

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Verified Customer

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LaRitha Dallas, TX

A good company to have in case of an emergency. They always do a great job when I need them. I have had no problem with their service.

5 years ago

Reply from American Home Shield

Hi LaRitha,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Charles Rogers Marana, AZ

The basis approach of "send me $100 and we'll discuss your problem" Also, no one to discuss a problem with, just some person in Asia to repeat the rules and no number in the US that can be called.

5 years ago

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