American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Karl-Heinz Reiter San Antonio, TX

I have been a customer for 20 years now and never had a problem except now when my request for replacing my Breaker Box was denied and I have to pay for it on my own. $2800.88. Not a good deal.

3 years ago

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Verified Customer

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Shelly West Sedalia, MO

Service was excellent, caring, done quickly, VERY experienced plumber, ONLY paid $100 for the best service I've Ever Had Seriously

3 years ago

Reply from American Home Shield

Hi Shelly,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2021

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Verified Customer

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Austin Vieh Lockhart, TX

Everything was easy, submitting my claim, having a inspection/repair scheduled and vendor came on time and provided good service.

3 years ago

Reply from American Home Shield

Hi Austin,
Thank you for providing us with feedback about your most recent service experience and the ease of use with repairs!

Jun. 7th, 2021

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Verified Customer

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Alex Garcia Surprise, AZ

Every time I requested service they were on it right away. If one company couldn’t fix it they would get another to come out right away.

3 years ago

Reply from American Home Shield

Hi Alex,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Tracy Jon Wittmayer Clarksville, AR

did what they said they would do. after searching my plan they fix the problem without more than my deductible everything was covered 100 percent

3 years ago

Reply from American Home Shield

Hi Tracy,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Susan Galla Glen Mills, PA

I cancelled my contract with them effective 06/01/2021 after being a customer for several years. The vendors they use seem frustrated having to deal with them and I question the quality of their work. Last year a vendor fixed my furnace with a part that was “makeshift”. I found this out when we put in a new furnace this year. We took cash in lieu because we had such a run around with American Home Shield.

3 years ago

Reply from American Home Shield

Hi Susan,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Steven Manocchio Campbell, CA

Had a recent claim; repair person comes out and is unable to correct the matter; requires me to order the part myself if I wish to fix the sink fixture than replace it with a sub-standard product. Zero follow-up on the matter from American Home Shield.

3 years ago

Reply from American Home Shield

Good morning Steven,
Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution for the repairs.

May. 27th, 2021

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Verified Customer

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D Lococo Wichita, KS

Because there is no ZERO STAR. Contractors are inexperienced and/or sub-par. With AHS, you can never speak with a supervisor because they are always “in a meeting” or “unavailable right now”. If you start complaining to the clerks answering the phones (in Manila!) they hang up on you. “The part order is in process” was the response I got for 14 days in a row.

3 years ago

Reply from American Home Shield

Hi D,
Thank you for bringing the unresolved issues to our attention. I would be glad to speak with you to reach a resolution.

May. 27th, 2021

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Verified Customer

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Deborah Giles Charleston, SC

I made my repair request online. I received an email the next day and my repair was completed the following business day.

3 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Laurie Stewart Lubbock, TX

I requested service for my dryer and it wasn't but a few days and the repair man was there to fix it. He was very professional and courteous.

3 years ago

Reply from American Home Shield

Hi Laurie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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Christy M Wade Sacramento, CA

Most of the contractors they have used to service my home were professional, friendly and resolved the problem I had with my home.

3 years ago

Reply from American Home Shield

Hi Christy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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Angelique Cobb Mansfield, TX

The commercial says no unexpected bills. There are so many exclusions that I spent over 4K getting my air fixed. I understand Freon but not the other exclusions. Then I my microwave door handle broke off. They decided a door is cosmetic and refused to pay for it. So I pay motherly charge, the $100 for service call and for the door to be replaced.

3 years ago

Reply from American Home Shield

Hi Angelique, thank you for taking time to let us know about your AHS experience. We know it can be upsetting to have unexpected out of pocket expense. I will be happy to speak with you about your contract coverage and the coverage decisions for your air conditioning and microwave oven.

Jun. 1st, 2021

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Verified Customer

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DAVID PORTER Las Vegas, NV

Good Service and helpful customer service.. Answers to my questions are readily available. I get answers quickly and completely,

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Kayla Hester Houston, TX

They make the easy of business so easy. Any time I have had a claim it is be solved that week. It is honestly beyond impressive what they do.

3 years ago

Reply from American Home Shield

Hi Kayla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Tracy blackwell Tullahoma, TN

They are our safety net and have saved us in some area including water heater replacement and hopefully the same since we are currently without ac.

3 years ago

Reply from American Home Shield

Hi Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Vanessa Olive Branch, MS

American Home Shield meets my expectations. I have never endured a problem with them and a resolution to my requests are expeditiously handled.

3 years ago

Reply from American Home Shield

Hi Vanessa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Paul Mansur Miami, FL

Excellent on every way including trustworthiness, customer service, and well trained technicians at a very reasonable cost

3 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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David M Roe Iowa City, IA

They got a repair technician to me in 2 days, whereas the manufacturer warranty technician couldn't get there for 3 weeks. days

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Diane M Martin Mauldin, SC

recently had an issue and the job was not completed due to AHS policy of not allowing the plumber to caulk my shower & tub The issue is not resolved. Very disappointed I now need to hire another professional to resolve my issue of a nonsealed drain causing water stains on the ceiling in the room below.

3 years ago

Reply from American Home Shield

Hi Diane,
Thank you for bringing the leak issues to our attention. I owuld be glad to speak with you to reach a resolution.

May. 26th, 2021

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Verified Customer

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Ellen Chrise Ohiopyle, PA

Fixed my furnace problem. We'e very expedient in dealing with the problem. It was very easy to contact them and I only had to pay my deductible.

3 years ago

Reply from American Home Shield

Hi Ellen,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Connie alvarado Manteca, CA

Service excellent this year was not happy prior year due to not covering something needed but broken this year they fixed right away no issues

3 years ago

Reply from American Home Shield

Hi Connie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Ben Budraitis Arvada, CO

I just received a letter from AHS telling me that they will not be renewing my contract after 6 years of being with them. I guess they want you as a customer as long as you are not using their service. I was left feeling pretty slimey about the ethics of this organization.

3 years ago

Reply from American Home Shield

Hi Ben,
I would be glad to speak with you regarding your AHS experience and the issues that occurred.

Jun. 1st, 2021

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Verified Customer

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Lexi Alexandria, VA

The person who helped me--I wrote down his name--was helpful and patient. As a first time home owner that is invaluable to me

3 years ago

Reply from American Home Shield

Hi Lexi,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Verified Customer

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Bernitha L Patterson Pooler, GA

Because I do not like the part where we pay every month and when we need you we still have to come out of pocket for more than expected. Instead of putting it in small print you should highlight it more. For what you are paying for those two part you could have just purchase a new one since my main parts needed replacement. I pray that I am getting all new parts and not refurbish parts.

3 years ago

Reply from American Home Shield

Hi Bernitha, thank you for letting us know about the experience for your repair needs with AHS. We know that it can be frustrating when there are out of pocket expenses. We are here to address your concerns. I would be more than happy to speak with you regarding this matter.

Jun. 2nd, 2021

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Verified Customer

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Zelda White Cincinnati, OH

They are quick to match with repair companies and good with replacing item beyond repair. They replace ace with new and not old items. I moved

3 years ago

Reply from American Home Shield

Hi Zelda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Verified Customer

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Vince Abadie Baton Rouge, LA

I've had them for about 7 months, and the first time I needed to use their service, everything went smoothly and saved me some money.

3 years ago

Reply from American Home Shield

Vince,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Michael Vincenti La Palma, CA

AHS would not replace a broken part on my refrigerator, because the manufacturer told them it could not break from normal use. That’s BS, it broke because the ice got struck and cracked the part.

3 years ago

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Verified Customer

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Larry Hardin Monroe, NC

They have saved me a lot of money over the last 10+ years, but sometimes they are a little slow getting someone here and the problem solved. They last issue was very quick.

3 years ago

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Verified Customer

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Johnette McGaffie Houston, TX

My experience with AHS has been great so far. They didn't have me waiting for days to fix my problem, it was done in a timely manner.

3 years ago

Reply from American Home Shield

Hi Johnette,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Diane Bakersfield, CA

The only reason I marked them down was that it took a week to get an appointment for a non functional fridge. I do understand that it couldn’t be helped though

3 years ago

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Verified Customer

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Holly Walker Palmdale, CA

Outstanding service, Quick telephone response, Agents know what they are talking about. I am very impressed with the timeliness of their contractors

3 years ago

Reply from American Home Shield

Hi Holly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

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Verified Customer

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Paul Melbourne, FL

Just purchased our first house, and went with American Home Shield because of their rates and fees. They also covered having all 6 locks changed out.

3 years ago

Reply from American Home Shield

Hi Paul,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Jimmy Dowdle Fort Worth, TX

This would be a 5 if AHS would allow clients the option of using their own contractors to provide the needed service and the cost for this protection is getting very high.

3 years ago

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Verified Customer

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Richard C. Paige, Jr. Ukiah, CA

AHS has been responsive to my needs. They were very good at following up on requests when there was a difficulty with a vendor.

3 years ago

Reply from American Home Shield

Richard, thank you for taking time to provide your feedback. We know it is very important to meet the needs of our members. We greatly appreciate the opportunity to correct the problem when it became difficult. We hope that in future we can resolve your issues with more ease.

May. 28th, 2021

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Verified Customer

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Beatrice Murphy Durham, NC

I have been extremely satisfied with the services provided and the professionalism of every service provider that has come out to my home.

3 years ago

Reply from American Home Shield

Hi Beatrice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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James Edgewood, MD

Extremely quick with assigning vendor to address issues. Everyone we've worked with (electrician, plumber etc) scheduled repair visit quickly and were very knowledgeable.

3 years ago

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Lewis Turner Las Vegas, NV

Service is excellent and also fast. Also, when you call to make a claim they respond very quickly and send a company to work on your problem.

3 years ago

Reply from American Home Shield

Hi Lewis,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Shiva Kazemi Mission Viejo, CA

American Home Shield does not keep promises it make. They are supposed to replace appliances but they made an offer that they pay $500 and I pay 850 for my water heater.The companies AHS has contract with are really bad in different aspects.

3 years ago

Reply from American Home Shield

Hi Shiva, I would be glad to speak with you about your most recent service experience and the denial cost.

May. 27th, 2021

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Verified Customer

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Kaye Collins Wimberley, TX

Service company people are real pros and very personable. Appointments are kept during arranged times and work is done very competently.

3 years ago

Reply from American Home Shield

Hi Kaye,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Karyn Kakuk Whittier, CA

Love that AHS contracts with A&E....they have the best experienced technicians and do Great work. Have been a customer with AHS for 30 years !

3 years ago

Reply from American Home Shield

Hi Karyn,
We love to hear when we have provided fast and professional service to our customers. We appreciate your patronage of 30 years and will continue to provide you with a great experience.

May. 17th, 2021

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Verified Customer

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Kim Lake Forest, CA

They send out horrible companies to do repairs who often have very low ratings. Customer service people are awful and keep asking you the same qsts you've already answered. They also charged me twice for 1 call and it took awhile for them to see it was their error and reimburse us. They have canceled our repair request without notifying us, or their vendor cancelled because they couldn't do the repair, but didn't notify us.

3 years ago

Reply from American Home Shield

Hi Kim,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Anonymous Hickory Hills, IL

The lady of customer service is very hard to understand they are from another country easier to pull a tooth than understanding her the rest is very good

3 years ago

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Verified Customer

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Dora Stafford, VA

Great company, easy service repair when my AC went out. I just paid the service charge and they took care of everything else with the service company

3 years ago

Reply from American Home Shield

Hi Dora,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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David Crouch Goldsboro, NC

For the reason, they are quick to have someone at my residence when and if something goes wrong. they treat their clients with respect

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Walter Kuver Pahrump, NV

Service delays to a rural town are frustrating - but eventually done well. Also, cost increases are troubling making one almost root for an appliance failure to break even!

3 years ago

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Verified Customer

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Joanne Peck Watertown, WI

First exposure, several calls were unanswered. When I finally got through, it was the height of summer and our air conditioner went out. I was told they could have someone come out in three weeks. The second call was about our furnace leaking water. It took them a few days to find someone in our area, but he did do a good job.

3 years ago

Reply from American Home Shield

Hi Joanne,
I hate to hear about the difficulty experienced to have the furnace repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Herrod Campbell Killeen, TX

Number 1 in Warranty Service Providers. I have Tested the market, none topped the Service American Home Shield provides.

3 years ago

Reply from American Home Shield

Herrod,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Bobby Baker Bryan, TX

I have had some instances where I have not gotten quick response. I had an overpayment of 500 when I first sign in with the company and to date I have not been issued a refund. This is frustrating.

3 years ago

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Verified Customer

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F. Tibbs San Antonio, TX

Evaporator Coil leaked, AHS vendor American Airconditioning up-charged $2,200. I elected the cash option $ 678.00. If AHS only covers $678.00. Why use them, l can use my vendor of choice, whom l trust and they provide quality service at a fair price. AHS charges monthly fees a service charge when shady vendors come out, and the they never fully cover major repairs. You are better off saving your money and going with someone you trust.

3 years ago

Reply from American Home Shield

Hi F. Tibbs,
I hate to hear about the additional non covered cost to complete the evap coil repair. I owuld be glad to discuss your experience.

May. 27th, 2021

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Verified Customer

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Johnene Horton Garland, TX

There seems to be a reason that something isn’t covered. You don’t know that until you spend $75 to have a sub contractor give that estimate. So far AHS has cost me more money than it would have cost me to “insure” myself!

3 years ago

Reply from American Home Shield

Hi Johnene, I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

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