American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Sherri Albritton West Monroe, LA

It has been hit and miss. Unfortunately, you are unable to assist me with my AC issues. We need a bigger unit according to the tech. AHS considers that an upgrade and will not cover it.

4 years ago

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Verified Customer

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William J Smith Temple, TX

Great reliable, trustworthy company that I would recommend to family and friends. I am glad that I use American Home Sheild.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 21st, 2021

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Verified Customer

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Lucy Cotter North Versailles, PA

used twice so far for Furnace and Air conditioner. Both were repaired by professional knowledgeable friendly companies.

4 years ago

Reply from American Home Shield

Good evening Lucy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Lisa Henderson Branson, MO

They are true to their policies and quick to respond. I've never had a home warranty before and recommend it to anyone.

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Kenneth Niess Pahrump, NV

Somehow there was an error with my policy but when I called the error was fixed by a great customer service representative

4 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Jodie Del Rio, TX

I have two issues, one being my ac unit and the second was my feet. Both times they have resolved my issue w/o any difficulty.

4 years ago

Reply from American Home Shield

Hi Jodie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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John Collins Souderton, PA

Home shield came thru for me but the first company they sent out was terrible they sent another out who took care of my problem

4 years ago

Reply from American Home Shield

Hi John,

thank you so much for taking the time to provide feedback about the second company that completed the repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 21st, 2021

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Verified Customer

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Randy D Baucom Monroe, NC

I have had to request service twice and AHS has been prompt in scheduling and the contractor used has been very professional in correcting my issue

4 years ago

Reply from American Home Shield

Hi Randy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Jodi McCulloch Plainfield, IL

I have had a horrible experience with American Home Shield, my clothes washer is broken because of the repair guy that they sent, I have spent hours on the phone over the past 2 weeks and my washer is still not fixed, and they refuse to put my machine in for replacement and no one will call me back. American Home Shield is a terrible company and a scam!

4 years ago

Reply from American Home Shield

Hi Jodi,
I hate to hear about your most recent AHS experience to have the washer machine repaired. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2021

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Verified Customer

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Jeanine Moreno Valley, CA

I needed the A/C repaired quickly. A service technician showed up in 2-3 days as scheduled as everything went smoothly.

4 years ago

Reply from American Home Shield

Hi Jeannie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 22nd, 2021

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Verified Customer

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Kari Campbell Montgomery, TX

11 days from the loss of the air conditioner. The repair company came 8 days ago and they are still waiting for AHS to authorize the repair. We are both Realtors and question whether we would advise our buyers to use this service.

4 years ago

Reply from American Home Shield

Hi Kari,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you and assist with a resolution to get the air conditioner system repaired.

Jul. 23rd, 2021

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Verified Customer

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James Olguin Indio, CA

Have been an AHS customer for years. I enjoyed the services provided. However customer service a late is lacking as representatives seem to read from a scripted

4 years ago

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Verified Customer

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Erick Manuel Cedeno El Paso, TX

Great Experience . They have always been very professional and always performed in a timely manner. I am very Happy with their service.

4 years ago

Reply from American Home Shield

Hi Erick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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curtis paul Hickory, NC

Repairman was on time, worked quickly and thoroughly. The same great experience I always have with the service people for AHS.

4 years ago

Reply from American Home Shield

Hi Curtis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Karen Milburn Spring, TX

One month after moving we had an AC go out. After all the costs of buying a new house, It was nice to pay $75 and get a blower motor replaced.

4 years ago

Reply from American Home Shield

Hi Karen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Chantal Johnson Newport News, VA

This company is on the fence for me. I've had some good companies come out but more than not I've had to get a 2nd opinion by another professional, who actually fixes the problem.

4 years ago

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Verified Customer

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Bob Berglund Henderson, NV

Terrible. Broken AC unit. AHS "cannot find" a vendor to respond. AHS gave me authorization to find a vendor to do the work. This is complete BS - two vendors told me "No Way" - we will only come if I pay them COD and they will not come unless AHS assigns them. This is a tactic for AHS to avoid an expense. This is borderline fraudulent and if I cannot get resolution I will contact my local TV station and ask them to intervene with a story.

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for letting us know about the issues you are having with getting your air conditioning fixed. I can see why this would be upsetting. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 23rd, 2021

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Verified Customer

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John Soles Fayetteville, GA

I've been with Amer Home Shield for10years or longer. My Ac unit went down on June 30,2021 ad it still not repaired, It seem to be hard for AHS and the repair company to get on the ball and get it repaired. It's cooler outside than it is in my home. What's it going to take for me to get it repaired?

4 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you to reach a resolution for the AC repairs.

Jul. 23rd, 2021

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Verified Customer

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Joseph D. Kinney Erwin, TN

They are great I have done everything I have asked in a timely manner I'm going to receive my microwave today ahead of schedule

4 years ago

Reply from American Home Shield

HiJoseph,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Rhonda Nicholson Gastonia, NC

It has definitely been worthwhile having this support from American Homeshield. My air conditioning is not working right now. I'm hoping I can get a discount on a new unit.

4 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for sharing your feedback with American Home Shield. We hope the air conditioner repairs work out in your favor!

Jul. 27th, 2021

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Verified Customer

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Alexander Carter Charleston, SC

It very easy to place service requests. Their may be a disconnect between the AHS and the technicians. Just ensure AHS communicate more closely with the technical team.

4 years ago

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Verified Customer

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Andrea Merchant Copperas Cove, TX

Awesome in every section. They've always dealt with my request very professional and had my request completed within 24 hours

4 years ago

Reply from American Home Shield

Good afternoon Andrea,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Ann Spivey Montrose Heights, VA

Was having problem with my AC. AHS sent A-Advanced Home Services to my house they solve my problem. And I was very please.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Anthony Insen

Terrible experience! Waste of money and they don‚Äôt care for you at all. Hire bad contractors who don‚Äôt know what they are doing and charge you regardless if the work is done or not. If you are reading this please find another company to assist you. Ahs isn‚Äôt worth the time and stress. They were very rude to me when I tried to ask for a credit for a service fee since the job wasn‚Äôt done. Contractor only has to reach your door step to obtain the fee. They don‚Äôt have to do any work. Again stay away.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony. We appreciate you taking time to let us know about your experience. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you and address any unresolved issue.

Jul. 23rd, 2021

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Verified Customer

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Kyle Kelly Mesa, AZ

Our house is now 12 years old and it seems something new breaks every other month. American home shield has helped us keep our house running.

4 years ago

Reply from American Home Shield

Hi Kyle. We are so happy that you took time to let us know about experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 20th, 2021

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Verified Customer

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Gregg Stengel Plano, TX

They are quick to respond, the service folks sometimes not so quick especially on weekends, wait till Monday or Tuesday if something happens Friday or late Thursday.

4 years ago

Reply from American Home Shield

HiGregg,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 27th, 2021

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Verified Customer

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Erika Jacksonville, FL

Didn't show up to two different appointments and at one appointment they didn't fix what was needed to be fixed and instead of calling me to ask if I would pay extra for the pet they left and I had to reschedule another appointment and service call

4 years ago

Reply from American Home Shield

Hi Erika. Thank you forletting us know about your repair experience. I am sorry to hear that the issue was not resolved and that you had reschedule you appointment. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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Eduardo Gonzalez Vacaville, CA

I can understand how certain repairs may take time, however being without a water heater for 5 days because they can't get a contractor out or even empathize with your situation leaves a lot to be desired. I think next time I choose a warranty company it definitely WILL NOT BE THIS ONE. If you have a problem with a home appliance that I consider a nessiity. Especially with a family of 6. How can they expect you to go a week without hot water and not even bat an eye. This company will bandaid anything they can until the warranty period is out.

4 years ago

Reply from American Home Shield

Eduardo. We appreciate you taking time to let us know about the issue with your water heater. I can see why this would be upsetting. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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Lisa Frisco, TX

Always responsive. Tells you if there is a special condition with repair. Such as they only pay $10 per pound on refrigerant.

4 years ago

Reply from American Home Shield

Thank you, Lisa. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy coverage was explained to you. Thank you for trusting AHS to take care of your home repair needs.

Jul. 14th, 2021

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Verified Customer

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Patricia Birdtail Muskogee, OK

They help get my air conditioning fixed as soon as possible they did a wonderful job that hands-on experience and then I would recommend them

4 years ago

Reply from American Home Shield

Hi Patricia. We really appreciate you choosing American Home Shield as your home warranty company and allowing us the opportunity to service your repair needs. Thank you for your recommendation and trust.

Jul. 13th, 2021

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Verified Customer

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Joan spearman Fort Smith, AR

Had to watch water flow out of hot water heater for 5 days til the plumber got ok to install new one. We were without hot water for 6 days recently. Tried calling to ask to hurry it up and was on hold for twenty minutes.

4 years ago

Reply from American Home Shield

Hi Joan. I am very sorry to hear about the experience with your water heater. I am sure it was very frustrating to be without hot water for 6 days. I would be happy to speak with you and assist with a resolution to this matter.

Jul. 15th, 2021

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Verified Customer

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Brooke Arrington Tulsa, OK

The coverage options, it's very easy to fill out a claim online, the text and email communications are helpful, overall it's very convenient

4 years ago

Reply from American Home Shield

Hi Brooke. Thank you for your positive review. We are so happy to hear that you can use the website with ease and have found the service to be convenient. Thank you for trusting AHS.

Jul. 13th, 2021

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Verified Customer

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Joshua Richardson Metairie, LA

Your appliance department overall service is extremely poor. In addition, when you hire a vendor to come and check the product my account ALWAYS shows up completed which is never the case. In addition, your customer service managers say they will call you back AND NEVER DO!!!!

4 years ago

Reply from American Home Shield

Hi Joshua. I amvery sorry to hear that you were not pleased with the service from our appliance department and that you did not get a call back from a supoervisor. We are here to address your concerns. I would be happy to speak with you and assist with a resolution. Please provide your contract number or property address so that I may locate your account.

Jul. 15th, 2021

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Verified Customer

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Stephanie Dagenais Maple Park, IL

The customer service was excellent and the company that was sent to complete our repair was professional and competent.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Sandra kocisak-Doine Pahrump, NV

Breaker box kept tripping. AHS sent Out electrician who promptly fixed the problem. No extra cost was incurred.Having AHS puts your mind at ease.

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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ann c woodie Westminster, MD

I am not happy being transferred from one department to another , getting different answers from each and waiting for an hour only to be hung up on . On somethings they are very good , but it needs improvement in communication .

4 years ago

Reply from American Home Shield

Hello Ann. We are very sorry to hear that you are not happy with the service you have received. We are here to assit you. I would be happy to speak with you to address your concerns.

Jul. 19th, 2021

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Verified Customer

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Carol Anne Hartman Taylorsville, NC

They're great for small fixes (although generally not quick at all), but for larger issues, they will continue to fix the same problem over and over and over instead of replacing the entire unit causing the issue.

4 years ago

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Verified Customer

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Jordon Owens Ft Mitchell, KY

They never checked on us through our experience. When we would call to get updates they acted like we were stupid and didn't understand what was going on. They did deny the third diagnosis which we understood why but we realized that the diagnosis was wrong and called them back to get someone out to to figure out what the issue is they tried to tell us they couldn't get anyone out. We have had a horrible experience with this company.

4 years ago

Reply from American Home Shield

Hi Jordon. I am very sorry to hear that you have not had a good experience with your recent service request. I would be happy to speak with you to address this issue and assist with a resolution.

Jul. 20th, 2021

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Verified Customer

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Jackee Doss Country Club Hills, IL

My recent experience has been very discouraging. I place a service request on June 27th and had to call because no one showed up. Second vendor was canceled. 3vendor came and I am still waiting for Jot Water in my house.

4 years ago

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Verified Customer

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Gwen Pfafftown, NC

American Home Shield has saved us thousands of dollars in home repairs. They work with quality contractors who are prompt and professional.

4 years ago

Reply from American Home Shield

Hi Gwen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Kam Van Nuys, CA

HORRIBLE CUSTOMER SERVICE! I was promised a call back to resolve an issue ... never got that phone call or my issue resolved! Their endor forced me into paying cash in person and AHS claimed they would "follow up" but that didn't happen despite my multiple phone calls.

4 years ago

Reply from American Home Shield

Hi Kam,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Kevin Johnson Burlington, WI

I like knowing that when I need the service it is there, peace of mind. What can be approved is easier to get ahold of customer service and faster service providers.

4 years ago

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Verified Customer

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Rajesh Kumawat Alpharetta, GA

Very responsive and professional. I would suggest that adding more services around house electricals - lights and bulbs - may help.

4 years ago

Reply from American Home Shield

Hi Rajesh. Thank you for taking time to write a review. Your feedback is valuable and we are constantly working to improve the services we offer. Thank you for trusting AHS.

Jul. 16th, 2021

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Verified Customer

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n henderson Las Vegas, NV

AHS always come through right on time. Professional and knowledgeable. I will have AHS for a lifetime. Worth every penny.

4 years ago

Reply from American Home Shield

Hi N Henderson. We truly appreciate your positive review. We are so excited to hear about how happy you are with your home warranty coverage. We look forward to taking care of you future home repair needs and hope you contine to find the value in your AHS coverage for many years to come.

Jul. 16th, 2021

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Verified Customer

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Lynda Smith Orange, TX

It has been three weeks since the a/c company came to look at our a/c. They said they still do not have the part, because they have to wait on AHS to get it for them. I have had a complete outside unit replaced in one week with another company.

4 years ago

Reply from American Home Shield

Hi Lynda. I am sorry to hear that your air conditioning has still not been repaired. We do understand that part delays can be very frustrating. I would be happy to speak with you to assist with resolving this issue.

Jul. 19th, 2021

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Verified Customer

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Anthony West Broken Arrow, OK

Called to get faucets on the outside of the house fixed . Plumber showed up and fixed/ replaced what was broken with no problems ,but no one has shown up to patch the hole in my wall left by the plumers

4 years ago

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Verified Customer

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Greg Edmond, OK

This company is a rip off. They take your money and then they they do everything possible to deny your coverage. They do not send you any information regarding your claim, you have to call them. When you call them, they make you wait for over half an hour. When they do answer, the person talking to you can barely speak English and their answers to your questions are obviously scripted. I will be cancelling this "service".

4 years ago

Reply from American Home Shield

Hi Greg,
I hate to hear about your most recent AHS service experience to speak with an AHS representative. I would be glad to speak with you to discuss the issues that need assistance.

Jul. 20th, 2021

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Verified Customer

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Aracely Lopez Phoenix, AZ

I have had American Shield in the last and was very happy with service. Recently I+C11m not HAPPY with their service. We put in a request for the AC unit and they sent two different companies. I feel like we are getting the run around. The AC company says they need the ok from American and American says they need the information from the AC. Meanwhile I live in Az where it gets very hot! Also when we call to American the person we talk to is working from home and all you hear is their kids in the background.

4 years ago

Reply from American Home Shield

Hi Aracely. I am sorry to hear that you have not been pleased with the recent experience for service needed on your air conditioning. We are here to address your concerns. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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Brenda Rowell Mangum, OK

Great for unexpected emergencies! The only thing I would improve is the timeliness of getting a technician and having the technician actually call about service.

4 years ago

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Verified Customer

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Dorian Price Homewood, IL

My experience has been challenging, confusing, and extremely frustrating. My issue with water in the basement was not taken as a priority. It is extremely difficult to speak with a supervisor. It took several months to resolve my problem. The experience makes me want to cancel my membership. This is my second time have to fight for my rights that are clearly written in my policy.

4 years ago

Reply from American Home Shield

Hi Dorian,
I hate to hear about the stoppage issues that have occurred within your home. I would be glad to speak with you to assist with a resolution to have the repairs completed.

Jul. 23rd, 2021

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