American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Rhonda Nicholson Gastonia, NC

It has definitely been worthwhile having this support from American Homeshield. My air conditioning is not working right now. I'm hoping I can get a discount on a new unit.

4 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for sharing your feedback with American Home Shield. We hope the air conditioner repairs work out in your favor!

Jul. 27th, 2021

check_circle

Verified Customer

star star star star star

Lisa Henderson Branson, MO

They are true to their policies and quick to respond. I've never had a home warranty before and recommend it to anyone.

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Lucy Cotter North Versailles, PA

used twice so far for Furnace and Air conditioner. Both were repaired by professional knowledgeable friendly companies.

4 years ago

Reply from American Home Shield

Good evening Lucy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Ann Spivey Montrose Heights, VA

Was having problem with my AC. AHS sent A-Advanced Home Services to my house they solve my problem. And I was very please.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Insen

Terrible experience! Waste of money and they don‚Äôt care for you at all. Hire bad contractors who don‚Äôt know what they are doing and charge you regardless if the work is done or not. If you are reading this please find another company to assist you. Ahs isn‚Äôt worth the time and stress. They were very rude to me when I tried to ask for a credit for a service fee since the job wasn‚Äôt done. Contractor only has to reach your door step to obtain the fee. They don‚Äôt have to do any work. Again stay away.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Anthony. We appreciate you taking time to let us know about your experience. I do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you and address any unresolved issue.

Jul. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Alexander Carter Charleston, SC

It very easy to place service requests. Their may be a disconnect between the AHS and the technicians. Just ensure AHS communicate more closely with the technical team.

4 years ago

check_circle

Verified Customer

star star star star star

Andrea Merchant Copperas Cove, TX

Awesome in every section. They've always dealt with my request very professional and had my request completed within 24 hours

4 years ago

Reply from American Home Shield

Good afternoon Andrea,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Kyle Kelly Mesa, AZ

Our house is now 12 years old and it seems something new breaks every other month. American home shield has helped us keep our house running.

4 years ago

Reply from American Home Shield

Hi Kyle. We are so happy that you took time to let us know about experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Eduardo Gonzalez Vacaville, CA

I can understand how certain repairs may take time, however being without a water heater for 5 days because they can't get a contractor out or even empathize with your situation leaves a lot to be desired. I think next time I choose a warranty company it definitely WILL NOT BE THIS ONE. If you have a problem with a home appliance that I consider a nessiity. Especially with a family of 6. How can they expect you to go a week without hot water and not even bat an eye. This company will bandaid anything they can until the warranty period is out.

4 years ago

Reply from American Home Shield

Eduardo. We appreciate you taking time to let us know about the issue with your water heater. I can see why this would be upsetting. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Erika Jacksonville, FL

Didn't show up to two different appointments and at one appointment they didn't fix what was needed to be fixed and instead of calling me to ask if I would pay extra for the pet they left and I had to reschedule another appointment and service call

4 years ago

Reply from American Home Shield

Hi Erika. Thank you forletting us know about your repair experience. I am sorry to hear that the issue was not resolved and that you had reschedule you appointment. I would be happy to speak with you and assist with a resolution.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Gregg Stengel Plano, TX

They are quick to respond, the service folks sometimes not so quick especially on weekends, wait till Monday or Tuesday if something happens Friday or late Thursday.

4 years ago

Reply from American Home Shield

HiGregg,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Joan spearman Fort Smith, AR

Had to watch water flow out of hot water heater for 5 days til the plumber got ok to install new one. We were without hot water for 6 days recently. Tried calling to ask to hurry it up and was on hold for twenty minutes.

4 years ago

Reply from American Home Shield

Hi Joan. I am very sorry to hear about the experience with your water heater. I am sure it was very frustrating to be without hot water for 6 days. I would be happy to speak with you and assist with a resolution to this matter.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Brooke Arrington Tulsa, OK

The coverage options, it's very easy to fill out a claim online, the text and email communications are helpful, overall it's very convenient

4 years ago

Reply from American Home Shield

Hi Brooke. Thank you for your positive review. We are so happy to hear that you can use the website with ease and have found the service to be convenient. Thank you for trusting AHS.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Patricia Birdtail Muskogee, OK

They help get my air conditioning fixed as soon as possible they did a wonderful job that hands-on experience and then I would recommend them

4 years ago

Reply from American Home Shield

Hi Patricia. We really appreciate you choosing American Home Shield as your home warranty company and allowing us the opportunity to service your repair needs. Thank you for your recommendation and trust.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Lisa Frisco, TX

Always responsive. Tells you if there is a special condition with repair. Such as they only pay $10 per pound on refrigerant.

4 years ago

Reply from American Home Shield

Thank you, Lisa. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy coverage was explained to you. Thank you for trusting AHS to take care of your home repair needs.

Jul. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Joshua Richardson Metairie, LA

Your appliance department overall service is extremely poor. In addition, when you hire a vendor to come and check the product my account ALWAYS shows up completed which is never the case. In addition, your customer service managers say they will call you back AND NEVER DO!!!!

4 years ago

Reply from American Home Shield

Hi Joshua. I amvery sorry to hear that you were not pleased with the service from our appliance department and that you did not get a call back from a supoervisor. We are here to address your concerns. I would be happy to speak with you and assist with a resolution. Please provide your contract number or property address so that I may locate your account.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

n henderson Las Vegas, NV

AHS always come through right on time. Professional and knowledgeable. I will have AHS for a lifetime. Worth every penny.

4 years ago

Reply from American Home Shield

Hi N Henderson. We truly appreciate your positive review. We are so excited to hear about how happy you are with your home warranty coverage. We look forward to taking care of you future home repair needs and hope you contine to find the value in your AHS coverage for many years to come.

Jul. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

ann c woodie Westminster, MD

I am not happy being transferred from one department to another , getting different answers from each and waiting for an hour only to be hung up on . On somethings they are very good , but it needs improvement in communication .

4 years ago

Reply from American Home Shield

Hello Ann. We are very sorry to hear that you are not happy with the service you have received. We are here to assit you. I would be happy to speak with you to address your concerns.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Rajesh Kumawat Alpharetta, GA

Very responsive and professional. I would suggest that adding more services around house electricals - lights and bulbs - may help.

4 years ago

Reply from American Home Shield

Hi Rajesh. Thank you for taking time to write a review. Your feedback is valuable and we are constantly working to improve the services we offer. Thank you for trusting AHS.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jackee Doss Country Club Hills, IL

My recent experience has been very discouraging. I place a service request on June 27th and had to call because no one showed up. Second vendor was canceled. 3vendor came and I am still waiting for Jot Water in my house.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Carol Anne Hartman Taylorsville, NC

They're great for small fixes (although generally not quick at all), but for larger issues, they will continue to fix the same problem over and over and over instead of replacing the entire unit causing the issue.

4 years ago

check_circle

Verified Customer

star star star star star

Stephanie Dagenais Maple Park, IL

The customer service was excellent and the company that was sent to complete our repair was professional and competent.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Kevin Johnson Burlington, WI

I like knowing that when I need the service it is there, peace of mind. What can be approved is easier to get ahold of customer service and faster service providers.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kam Van Nuys, CA

HORRIBLE CUSTOMER SERVICE! I was promised a call back to resolve an issue ... never got that phone call or my issue resolved! Their endor forced me into paying cash in person and AHS claimed they would "follow up" but that didn't happen despite my multiple phone calls.

4 years ago

Reply from American Home Shield

Hi Kam,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jordon Owens Ft Mitchell, KY

They never checked on us through our experience. When we would call to get updates they acted like we were stupid and didn't understand what was going on. They did deny the third diagnosis which we understood why but we realized that the diagnosis was wrong and called them back to get someone out to to figure out what the issue is they tried to tell us they couldn't get anyone out. We have had a horrible experience with this company.

4 years ago

Reply from American Home Shield

Hi Jordon. I am very sorry to hear that you have not had a good experience with your recent service request. I would be happy to speak with you to address this issue and assist with a resolution.

Jul. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lynda Smith Orange, TX

It has been three weeks since the a/c company came to look at our a/c. They said they still do not have the part, because they have to wait on AHS to get it for them. I have had a complete outside unit replaced in one week with another company.

4 years ago

Reply from American Home Shield

Hi Lynda. I am sorry to hear that your air conditioning has still not been repaired. We do understand that part delays can be very frustrating. I would be happy to speak with you to assist with resolving this issue.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Sandra kocisak-Doine Pahrump, NV

Breaker box kept tripping. AHS sent Out electrician who promptly fixed the problem. No extra cost was incurred.Having AHS puts your mind at ease.

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Gwen Pfafftown, NC

American Home Shield has saved us thousands of dollars in home repairs. They work with quality contractors who are prompt and professional.

4 years ago

Reply from American Home Shield

Hi Gwen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Greg Edmond, OK

This company is a rip off. They take your money and then they they do everything possible to deny your coverage. They do not send you any information regarding your claim, you have to call them. When you call them, they make you wait for over half an hour. When they do answer, the person talking to you can barely speak English and their answers to your questions are obviously scripted. I will be cancelling this "service".

4 years ago

Reply from American Home Shield

Hi Greg,
I hate to hear about your most recent AHS service experience to speak with an AHS representative. I would be glad to speak with you to discuss the issues that need assistance.

Jul. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dorian Price Homewood, IL

My experience has been challenging, confusing, and extremely frustrating. My issue with water in the basement was not taken as a priority. It is extremely difficult to speak with a supervisor. It took several months to resolve my problem. The experience makes me want to cancel my membership. This is my second time have to fight for my rights that are clearly written in my policy.

4 years ago

Reply from American Home Shield

Hi Dorian,
I hate to hear about the stoppage issues that have occurred within your home. I would be glad to speak with you to assist with a resolution to have the repairs completed.

Jul. 23rd, 2021

check_circle

Verified Customer

star star star star star

Carrie Bumiller Middletown, OH

All of our service has been great. Customer service has been great and the companies they contract with have been fabulous

4 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Brenda Rowell Mangum, OK

Great for unexpected emergencies! The only thing I would improve is the timeliness of getting a technician and having the technician actually call about service.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anthony West Broken Arrow, OK

Called to get faucets on the outside of the house fixed . Plumber showed up and fixed/ replaced what was broken with no problems ,but no one has shown up to patch the hole in my wall left by the plumers

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Aracely Lopez Phoenix, AZ

I have had American Shield in the last and was very happy with service. Recently I+C11m not HAPPY with their service. We put in a request for the AC unit and they sent two different companies. I feel like we are getting the run around. The AC company says they need the ok from American and American says they need the information from the AC. Meanwhile I live in Az where it gets very hot! Also when we call to American the person we talk to is working from home and all you hear is their kids in the background.

4 years ago

Reply from American Home Shield

Hi Aracely. I am sorry to hear that you have not been pleased with the recent experience for service needed on your air conditioning. We are here to address your concerns. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Garth Creekmore Newark, OH

Most of the customer service representatives don't listen agent you talk. They constantly interrupt. When I asked to speak to a supervisor, the request was never completed. I had these issues with multiple customer service people.

4 years ago

Reply from American Home Shield

Hi Garth,
I would be glad to speak with you in regard to your most recent American Home Shield experience and the lack of customer service.

Jul. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Timothy May Mangum, OK

The air conditioner company great. The washing machine is ok but wife is 4ft 8in and would like to have had a front loader. Has to stand on a stool to get the cloths out.

4 years ago

check_circle

Verified Customer

star star star star star

Sue Tavares Farmersville, TX

They have always been quick to respond when needed. The companies that have responded were very quick to diagnose the problem & resolve it.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sue. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Lyons Warrenton, VA

AHS has been servicing my AC for 5 years and fixing the same problem for 5 years. Don't you think it needs to be replaced???!!!! Getting sick of sitting for days in the summer without AC while my AHS feels continue to increase every year

4 years ago

Reply from American Home Shield

Hi Theresa. We do understand how important it is to have your air conditioning working properly. I would be happy to speak with you to see how I may assist with resolving this matter.

Jul. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry Moore Houston, TX

My microwave has broken for a month. Technician came out submitted report to the authorization department to replaced the microwave and still no results. I have made several calls to find out what is going on. I was told that they are expediting the paper work to resolve the problem and that I will be call in 24 hours. Still no call and no resolution.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution for the microwave.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Home Owner Arlington, TX

The service providers booked by AHS are not always the closest or most available. Since the provider is selected for you, you can't choose based on availability. This causes delays in service.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Gardner Ambler, PA

Because I have been waiting on a resolution for 3 months for my jacuzzi pump repair. Never receive a call back from customers relations or a supervisor as promised everyday to help to help!! I was promised by supervisor Jessica that I would be able to hire my own contractor who had pump readily available and be reimbursed for the work. I cannot put my house on the market to sell with holes in my ceiling and bathroom until repairs have been made to the tub!! Totally frustrating that I have to call everyday and get the same run around story for each agent!!!

4 years ago

Reply from American Home Shield

Hello Pat. Thank you for letting us know about your service experience with your jacuzzi tub. I regret to hear that the issue has not been resolved and I can see why this would be upsetting. I would be happy to speak with you to assist with resolving this issue.

Jul. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Poppy Pousson Beaumont, TX

Long hold times when I call the call center and the call center is not in the United States the people seem to be somewhat rude and the last time I needed an AC fixed hi sit in 87% humidity and 87 degrees in my home it was too uncomfortable to be in my home and this lasted for over two weeks.

4 years ago

Reply from American Home Shield

Hi Poppy. I am sorry to hear about the delay in repairing the problem with your air conditioning. Thank you for letting us know about this issue and your concerns with the hold times as well. I would be happy to speak with you and assist wih resolving this matter.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star

Daryl B Columbia, SC

I have never had any issues with AHS taking care of claim made. All interactions have been professional and quickly resolved

4 years ago

Reply from American Home Shield

Good morning Daryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Metsger Concord, NC

My dishwasher has been broken for 10 days. We had a repairman come, but when we ran it for the first time a couple days after he left it didn't work. I called AHS and had a terrible experience with a customer service representative. She accused me of fabricating a story which was not true. He told me "all the calls are recorded and she can play the conversation back." I wish she had! She wouldn't transfer me. She wouldn't give me a phone number for customer service. I'm so frustrated I'm considering saving the $1000 I pay per year for the service.

4 years ago

Reply from American Home Shield

Hi James. Thank you for your feedback. I am sorry to hear that the problem has not been resolved with your dishwasher. I would be happy to speak with you and see how I may assist in resovling this issue for you.

Jul. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ervin McCoy Hattiesburg, MS

I called in May to get my refrigerator fixed and it's still not fixed. The company keeps coming out charging extra money and rescheduling. They want be back until July 8. I have lost hundreds of dollars throw away food because of mold. I can't keep food in it. I been dealing with this going on 3 months now

4 years ago

Reply from American Home Shield

Hi Ervin. Thank you for your feedback regarding the issue with your refrigerator. I am sorry to hear that the problem has not been resolved. I would be happy to speak with you and assist with a resolution.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Bill Diamond Alexandria, VA

Fantastic service with GREAT pros! Barely any edit to schedule service. Super prompt, working two days! Tech knew our house - he helped build it!

4 years ago

Reply from American Home Shield

Good afternoon Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Floyd Reese Spring, TX

I recently filed a claim when my AC Coil failed. There contracts states the repair is covered. It was my surprise to learn that I was responsible for an additional $2500.00 of the claim amount. I was forced to use there service repair company. This company is a total ripoff and should be closed down. They misrepresent their coverages and practice unfair deceptive trade practices.

4 years ago

Reply from American Home Shield

Hi Floyd,
I am sorry to hear about the AC repairs and the additional non-covered cost needed to complete the repair. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Dennis Von Radesky Deltona, FL

On the most part they are very professional, courteous, and anxious to assist your needs. Their contractors are knowldgeable and professional.

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Keith Fountain Inn, SC

We have been a customer for more than 15 years. Our latest unpleasant encounter was with built in microwave. The first $75 service revealed parts were needed to be ordered we waited a month with no action. After multiple calls AHS offered to give us $74 toward the purchase of a new microwave we would purchase and self install. We are still in disbelief of the way they treated us I am in process of checking out more customer friendly providers.

4 years ago

Reply from American Home Shield

Hi Kenneth. I am sorry to hear that you are not pleased with the way the service was handled for your microwave. I would be happy to speak with you to try to resolve this matter.

Jul. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Alan W Myers Granbury, TX

They refused to send another tech out even though Millrnnium was out 4 times, lied to us about how to fix it, every time we called we got someone we could barely understand and they told us we had no choice but to use them. I finally reached out to my neighbor and they had the same experience and told us of other services we could get. We have never had a problem with AHS before but this was the worst. I finally got someone called Richard who was amazingly helpful and understanding, he appealed it to a manager and they send Texas Heat and Air out which was much better.

4 years ago

Reply from American Home Shield

Hi Alan. Thank you for letting us know about your repair experience. I do hate to hear that you had a problem with getting another vendor assigned. I would be happy to speak with you to see if there may still be an issue I can assist with resolving for you.

Jul. 6th, 2021

American Home Shield Reviews