American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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JOE A CASTILLO Baldwin Park, CA

They resolve my issues promptly. A contractor generally comes in a few days and if the item can't be repaired AHS will replace it.

4 years ago

Reply from American Home Shield

Hi Joe,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Glenda L Dixson Hemet, CA

They have gained my trust and respect. Now that something I can work with being a member of a home warranty company thanks for your service

4 years ago

Reply from American Home Shield

Hi Glenda. Thank you so much forletting us know that we have gained your trust and respect. We appreciate you trusting AHS to provide you with warranty coverage you can depend on. We look forward to working with you again in the future.

Jul. 7th, 2021

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Verified Customer

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LEONARD Lebowitz Philadelphia, PA

Service provided in timely manner. Excellent service for A/C problem. Technician was a true professional and a credit to AHS

4 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Ann Port Neches, TX

My water heater has been out for 38 days. You have been inconsiderate, incompetent, lying business. I would never recommend your company. Earlier AHS replaced an outdoor ceiling fan with an indoor fan. The fan blades quickly dropped and everything rusted. REALLY. I had a professional replace it. The fact that I have been without hot water for 38 days is inexcusable. I have called at least 20 times. No one knows what to do and some people give me incorrect information. Not professional!

4 years ago

Reply from American Home Shield

Hi Ann. Thank you for your feedback regarding your service experiecne. I do hate to hear that you did not have the best experience with replacing your water heater. I would be happy to speak with you further regarding this matter.

Jul. 9th, 2021

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Verified Customer

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Monique B Tucson, AZ

I appreciate the service. They have been great. The only drawback, and it's minor - is that it can be difficult difficult to understand the agents from time to time.

4 years ago

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Verified Customer

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Valerie Hoeller Zimmerman, MN

Great coverage and service. Our local utilities offer something like this but it is more costly and does not even provide half the coverage

4 years ago

Reply from American Home Shield

Hi Valerie. Thank you for letting us know how pleased you are with the coverage we offer. We want our members to trust in the service we provide. Thank for your allowing AHS to do that for you.

Jul. 7th, 2021

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Verified Customer

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Paul Brown Bryans Road, MD

Everytime I have used AHS they have never disappointed me with their service. They are always one time, professional and does excellent work.

4 years ago

Reply from American Home Shield

Hi Paul. Thank you forthe 5 star review. We do our very best to provide prompt and efficient service for our members. We are delighted to hear how pleased you have been with the service you are receiving and we look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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Vera Baltimore, MD

The person that came out was wonderful. I disagree that I had to pay a deductible just for someone to twist a bolt on a pipe. There were no repairs needed. In cases like that. The deductible should be reimbursed or reduced.

4 years ago

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Verified Customer

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Stacy Blue Kernersville, NC

I was billed by a vendor and placed in collection because AHS did not pay them although I paid for my warranty. it was eventually sorted out but this is the 2nd time this has occurred. AHS also has a limited pool of vendors to offer services.Unacceptable

4 years ago

Reply from American Home Shield

Hi Stacy,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Sonia Rodriguez Reading, PA

decent rates, fast and reliable. If the product could not be repaired, it has been replaced. Delivered, installed without hassles.

4 years ago

Reply from American Home Shield

Hi Sonia. It's great to hear how well your repair experience went. It is our goal to take the hassle out of home repair issues and we are so glad we were able to do that for you. Thank you for choosing AHS.

Jun. 29th, 2021

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Verified Customer

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Silke Schiff Spring, TX

prompt response to service requests, and better wait times on the phone than in years past. Online service requests are great.

4 years ago

Reply from American Home Shield

Hi Silke. We are so happy that you enjoy using the website to request service. It is our goal to provide you with prompt and reliable service. We look forward to providing you with great service in the future as well.

Jun. 29th, 2021

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Verified Customer

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Samia Rivera Lewisville, TX

Getting an agent in the phone is a pain. I would like to be able to select which company will show up to my home. I have had period companies that are great and others that aren't if I were allowed to spect I would pick one of those

4 years ago

Reply from American Home Shield

Hi Samia, Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Laurie Harmer

I have used AHS many times for over 10 years and they have always responded well and had the items repaired.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Laurie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Lynne Wright Oklahoma City, OK

I have been waiting for almost 4 months to get my oven repaired or replaced. Service is either excellent or rotten. plumbing, electrical or heating/ac is do quickly and well, kitchen appliance is dismal often waitng a month or more for resolution.

4 years ago

Reply from American Home Shield

Hi Lynne,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Magdalena Andrade Irvine, CA

They respond as soon as you put in a request, and try to send repair people as soon as they can (usually no longer than two days.

4 years ago

Reply from American Home Shield

Hi Magdalena,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Myron Havis Georgetown, TX

Instead of replacing my dishwasher, which was going to take 6-8 weeks to get the SS Tub before repair could be effected, I was forced to accept only about 25% of the cost of the new dishwasher that I had to purchase. We couldn't wait such a long time for repair.

4 years ago

Reply from American Home Shield

Hi Myron,
Thank you for bringing the dishwasher service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Patricia Harrison Dallas, TX

Had a work order, they came, a week later still had the problem. Booked another work order, not knowing to just call the company direct. It took over 2 (two) hours on the phone to get the second service call payment removed.

4 years ago

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Verified Customer

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Ryan Brown Modesto, CA

I think, in my experience with using their services, that they genuinely are working to take care of the issues you may have in you home.

4 years ago

Reply from American Home Shield

Hi Ryan. We really appreciate you expressing your confidence in your AHS coverage. We value your opinion and feed back. It helps us work even harder to provide you with a great experience for each repair need. Thank you for trusting AHS.

Jun. 29th, 2021

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Verified Customer

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Jeff Las Vegas, NV

The company charged me $100 for a service call for someone that just called me asking for a picture of the problem. I sent the picture and they said we don't cover that. I asked for my $100 back and was told no because the service call was fulfilled. I wish I could make $100 for 10 minutes of work. What a ripoff.

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Jessie M Lee Perris, CA

appointment was scheduled timely. I did not expect it to be so quickly. I thought it would take atleast a couple of weeks.

4 years ago

Reply from American Home Shield

Hi Jessie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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James L Norcross Tampa, FL

Have fixed things for me and once returned to fix the same thing, but for free. Calling them sometimes has a long wait time, like most companies nowadays.

4 years ago

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Verified Customer

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Germaine Wadeborn Las Vegas, NV

Their service is fine. However their billing is not customer friendly. No clear indication of when payments are due. No reminders. Only warning when payment is late

4 years ago

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Verified Customer

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Gabrielle Garza Lubbock, TX

They have sent out experienced companies to fix any issues. If I had a problem with a contractor they were quick to resolve the problem.

4 years ago

Reply from American Home Shield

Hi Gabrielle,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Juan Diaz Prosper, TX

I had three total claims in the last three months. AHS covered 2 of the three. The professionals who remediated the issues were great.

4 years ago

Reply from American Home Shield

HiJuan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Judith Self Eustace, TX

After years of being with American Home Shield, we are extremely satisfied with their fast response and they provide very good

4 years ago

Reply from American Home Shield

Hi Judith,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Elliot Glickman Philadelphia, PA

Awful. It took AHS 2 weeks to authorize my new hot water heater. They kept fouling things up. I called almost daily for two weeks and they were all incompetent. When they finally gave the correct information to the plumber, the work was completed. The plumber has to keep calling AHS as well, since AHS staff gave the plumber incorrect information at times. I was so angry. I asked to a supervisor several times and no one ever called me back.

4 years ago

Reply from American Home Shield

Hi Elliot,
Thank you for bringing the plumbing issues to our attention. I would be glad to speak with you to get the issues resolved.

Jul. 2nd, 2021

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Verified Customer

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Kevin Kelly

We had a unexpected need arise with our central A/C. The repairman AHS sent to us was everything anyone could hope for.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Deborah Holt Pittsburgh, PA

Many services I requested were assigned to "qualified technicians" who order parts that never come and the service request has never been completed. For example: I order service for my icemaker twice and the replacement part never came and I paid for the services. This last service request I made a month ago has not been completed nor has anyone communicated with me why this is the case.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Dea Froggatt Palm Desert, CA

We recently had our pool pump replaced and it is not compatible with our existing digital system. We called American Home Shield to see if they could help us and nothing has been resolved.

4 years ago

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Verified Customer

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Clarence Polk Baton Rouge, LA

To slow they come out go back order parts then wait for them to come in the then you have wait on them to come out to install the parts and see if it works. If we have a break down it takes 3-4 weeks or longer to get it repaired

4 years ago

Reply from American Home Shield

Hi Clarence,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Christopher C Colwell Jenkinsburg, GA

The contractors schedule a visit a week out. And when I call AHS to see if it can get expedited and they say wait and they'll see what they can do. Then one contractor diagnoses my ac wrong I have to wait another week for another to come out to find its something else and he doesn't even fully fix the problem. So now it'll be another week so 4 weeks without air in summer. I'd like for someone to make this right I loved the product before. But the people you have answering the phone can't speak English well and we can't communicate properly so my issues just keep getting worse

4 years ago

Reply from American Home Shield

Hi Christopher,
I hate to hear about your most recent service experience to have the AC system repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Verified Customer

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Bradford Alexander Paducah, KY

Though service is prompt & easy to request service, I've been trying to reset my password for 2 years without the "email has been sent" temp password.

4 years ago

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Verified Customer

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C. Bouknight Fair Play, SC

Consistently go above and beyond to provide exceptional customer service in order to fix my issues as quickly as possible

4 years ago

Reply from American Home Shield

Hi C. Bouknight,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Carrie L Mcdonald Columbus, OH

The companies that they are contracted with are an absolute joke, not only did they not fix my problem but the second tech they sent out completed his own survey. I ended up going outside of my warranty & hiring a REAL professional company and paying for it.

4 years ago

Reply from American Home Shield

Hi Carrie,
I hate to hear about your most recent experience. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Edward Osborn Columbus, OH

Great value. Also, the website is so user friendly. And I don't have to call 100 different contractors to get work done when I need a job done now

4 years ago

Reply from American Home Shield

Hi Edward,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Lori Pfaff Atoka, OK

It has been almost a month that I have went without central air. You call and ask if anything has been done and its the same old thing. Its like the people taking the call ate reading off a card. At first AHS was good at sending replacement parts to the tech, but when that didn't work I was told I needed a new unit. So here I have been waiting for something to get fixed and living in one room that has a window ac in it for a month. Your company doesn't do what they advertised.

4 years ago

Reply from American Home Shield

Hi Lori. I am sorry to hear that the issue with your air conditioning has not been resolved. We know how important it is to you to have your air working. I will be happy to speak with you and assist with getting this issue resolved.

Jun. 29th, 2021

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Verified Customer

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Elisha R Dancer Pflugerville, TX

They are quick to come when you ask for assistance. But when you have several appliances you need work on. I am not sure why we have to pay a deductible for each appliance.

4 years ago

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Verified Customer

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Sandy Lovell Mc Kinney, TX

Where do I start! Always an issue getting someone out to us. Just recently our A/C went out and we were supposed to wait 2 days in 100 temps! When they did come out the unit blew up with the technician there and then we received a letter that AHS will not cover it and we are still without that unit, in Texas! In June! We have called numerous times to either wait 2 or more hours or if we picked to be called back and never received a call. Over all not happy with this company and do not plan on renewing. We have been clients for 14 years and when we finally need AHS we get the stiff arm.

4 years ago

Reply from American Home Shield

Hi Sandy. Thank you for taking time to express the problem you are having with getting your air conditioning repaired. I would be happy to speak with you further regarding this matter and see how I may assist with getting a resolution.

Jun. 29th, 2021

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Verified Customer

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Joseph Hollywood, FL

They have always been punctual, polite, courteous and extremely professional in the delivery of the various repair services that I have used so far.

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Mary Harvey San Antonio, TX

Because they have the best service representative that comes to our brokerage - Debbie Blackerby. She helps with all issues.

4 years ago

Reply from American Home Shield

Good morning Mary Harvey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Matt Oates Sacramento, CA

When I've had issues with my home that are covered by my warranty, they have quickly sent someone over to resolve the issue.

4 years ago

Reply from American Home Shield

Hi Matt. Thank you for your feedback on your experiences with AHS. We are so excited to hear that your repair needs were resolved promptly. We can't wait to provide you with great service in the future as well.

Jun. 23rd, 2021

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Verified Customer

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Paul Doelger Nixa, MO

Even though its covered under our contract, we are unable to find a contractor willing to work with AHS. We also are having difficulty getting a water softner repaired. We have authorization to find an independent contractor but are having difficulty gettin AHS to approve recommended repairs

4 years ago

Reply from American Home Shield

Hi Paul. I really hate to hear you have had a hard time with getting a vendor assigned to take care of your water softener. I can see why that would be upsetting. I would be happy to speak with you further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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PETER Kuo Santa Clara, CA

they work well with my aging appliances....although the deductible and unseen permit fees add up, I still think it's a good deal

4 years ago

Reply from American Home Shield

Hi Peter,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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Rebekah DeChicko Beaver Falls, PA

When I called home shield about getting services the person I spoke with was very nice and got someone to come out quickly

4 years ago

Reply from American Home Shield

Hi Rebekah,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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CARL RINGFIELD Lithonia, GA

My washer went out called AHS and in 24 hrs. They came out checked my washer found that it couldn't be fix in two weeks I had a new one think to AHS.

4 years ago

Reply from American Home Shield

Hi Carl. Thank you for taking time to let us know about the service you received for your washer. We know how important it is that you have problems resolved quickly and efficiently. We look forward to taking care of your future repair needs as well.

Jun. 23rd, 2021

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Verified Customer

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Sherry Duncan Memphis, TN

I have been trying to contact any management to speak with me about several times where I have had to pay 2 times for an original job never comploeted. AHS made a mistake with the plumbing company and all te items turned in was not relayed to the plumber company and they came out and did not repair 3 toliets, 4 sinks, and the leaking water has caused my ceiling to fall in my kitichen and AHS states I will have to pay an additional Co-payment to put all the items in again.

4 years ago

Reply from American Home Shield

Hello Sherry. Thank you for letting us know you have some issues that have not been resolved. We are here to address your concerns and look into these issues for you. I would be happy to speak with you to see how I may help with getting a resolution.

Jun. 23rd, 2021

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Verified Customer

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Krista Michelle Lancaster Bethany, OK

The value is there. It's worth the peace of mind knowing if something breaks, I can get service immediately and at a fair price.

4 years ago

Reply from American Home Shield

Hi Krista,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Terri Linzenmeyer Taylor, TX

My ac went out at my new house. I gave a 4 star bc it took them 24 hours to get there and it was 90 in my house with my grand kids. But once they came ..perfect

4 years ago

Reply from American Home Shield

Hi Terri,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Tommy Carver Cedar Hill, TX

Issues handled quickly by AHS. Some of the service companies are not as fast as they should be and communication from them needs improvement.

4 years ago

Reply from American Home Shield

Hi Tommy,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Marina Burckhardt Palm Harbor, FL

Was satisfied with the work done. This was my first experience with AHS and it was a simple job. Hard for me to judge at this point in time.

4 years ago

Reply from American Home Shield

Thank you Marina for your feedback. We are so delighted that your first experience with AHS went so well. We look forward to taking care of your repair needs in the future as well. Thank you for trusting AHS.

Jun. 23rd, 2021

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