American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Ken Harris Alpharetta, GA

Too hard to place a claim. Terrible,horrible automated system then you get a person that does not understand or speak clear English. Contractors are unprofessional. The last one at my home only knew 3 words of English and had his mask below his nose. Your company is very poor on customer service and it feels like they don't appreciate their customers

4 years ago

Reply from American Home Shield

Hello Ken. Thank you for your feeback. We value your opinion and value you as a home warranty member. We are here to address your concerns. I would be happy to speak with you to assist with any unresovled service issue.

Aug. 11th, 2021

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Verified Customer

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Joel Strabala Tucson, AZ

Refrigerant leak in Central Air, Compressor was beyond repair, AHS would only pay to replace refridgerant @ $10/lb, and not offset some of the cost for replacement compressor.

4 years ago

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Verified Customer

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Jason Brewer West Union, WV

I have had home shield for only about three months had an air conditioning issue at home shield took care of it no questions asked

4 years ago

Reply from American Home Shield

Jason, thank you. We appreciate your time in writing a review to let us know you have been happy with the service you received. We hope you contine to find the value in the coverage we offer. We will do our very best to provide you with excellent service for your home warranty repair needs.

Aug. 10th, 2021

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Verified Customer

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Jeffrey Desborough Wichita Falls, TX

The plumbing company that AHS sent wouldn't listen to the problem, were at the house less than 5 minutes and said they would return later. Called them the next day and his reply "we are at lunch and don't have time today". Never heard back and AHS said they would have to charge me another $100 dollar deductible to send a reputable company out.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Jessica Ferguson Macon, GA

I would give 0 stars if I could. They are a fraudulent company that claims one thing and then will refuse you service. All the while, they'll charge you as they go. Second, everything I called to get help, there was a HUGE language barrier between me and their representative. Third, when I tried to submit a claim, they kept trying to tell me that I was someone else when I explained that I NEVER had a policy with them. Honestly disgusted and sick of this company.

4 years ago

Reply from American Home Shield

Hi Jessica,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Natasha Hawkins Blue Springs, MO

It's been great, the contractors to fix things have been great, and so has AHS customer service. The website is awesome also.

4 years ago

Reply from American Home Shield

Hi Natasha. We are so excited to hear how pleased you have been with the service we provide. We are here to take the hassle and worry out of home repairs. We hope you contine to use and enjoy your AHS home warranty coverage.

Aug. 11th, 2021

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Verified Customer

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Lorrie Moehrman Canal Winchester, OH

We have had several experiences that have all been great. We had a glitch with one service provider but you intervened and took care of it.

4 years ago

Reply from American Home Shield

Hi Lorrie. We are so happy that you have had great experiences with AHS. We do our best to provide reliable service you can count on. We look forward to providing you with another great experience again.

Aug. 10th, 2021

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Verified Customer

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C.L. Little River, SC

Good experience, overall but am still awaiting an email form AHS regarding my applied credit to my account. Not very good at follow-up nor required actions timely.

4 years ago

Reply from American Home Shield

Hi C.L. Thank you for taking time to let us know about your warranty experience. We are here to take the hassle out of home repairs but also address any concerns that arise. I would be happy to speak with you about the credit you have not received.

Aug. 13th, 2021

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Verified Customer

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Nicole McFadden Princeton, IN

I have been with AHS for 7yrs and I have never had any issues getting my claims resolved. Customer service has always been great.

4 years ago

Reply from American Home Shield

Hi Nicole. Thank you for writing a review. It is our goal to take the hassle and worry out of your home repair needs. Thank you for allowing AHS to do that for you. We look forward to having you as our member for many more years to come.

Aug. 10th, 2021

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Verified Customer

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D Arlington, TX

Sometimes the phone service is poor. Also, when I do not feel comfortable with a business to service something in my home, I would like to have the option to select another company from HS

4 years ago

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Verified Customer

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Antonio Sun City, CA

I always get contractors that do not finish the job and leave my appliance worse than when I placed the work order. It always takes 3 different contractor companies to fix one issue. Leaving me without an appliance for months on end. Plus I get charged a second time to have another company finally fix it after months of waiting. Then I have to wait even longer for the company to get the part. To me this is the worst service and just seems like they take advantage of their customers.

4 years ago

Reply from American Home Shield

Hi Antonio. Thank you for letting us know about the issues you have had getting your service repair needs met. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 10th, 2021

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Verified Customer

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Alice Dean Clinton, MD

I contacted AHS on Sunday evening and I was contacted early Monday morning with an appointment for my repairs. Great service

4 years ago

Reply from American Home Shield

Hi Alice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Andrew Burgess Mount Pleasant, SC

Have been very pleased with AHS overall. Only two HAVC repair companies have been poor in the 20 years we have been with AHSen

4 years ago

Reply from American Home Shield

Hi Andrew. We are really happy to know that you have been pleased with the service you have received. It is very imprtant to us that we provide you with service you can rely on when there are unexpected home repairs. Thank you for tusting AHS for so many years. We look forward to taking care of your repair needs for many more years to come.

Aug. 11th, 2021

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Verified Customer

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Corey Dunedin, FL

A couple good and bad experiences. Had issues connecting with a contractor through ams and they refused to supply me with another company. This was frustrating. Otherwise my experience has been ok

4 years ago

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Verified Customer

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Jeff lopez Daly City, CA

I've been a member for over a year. I've used them about 5 times and every issue has been solved without any hassle. Highly recommend.

4 years ago

Reply from American Home Shield

Hi Jeff,
We appreciate your patronage to AHS and hope you continue to enjoy the technicians and service we provide!

Aug. 9th, 2021

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Verified Customer

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Mohammad Rahman Rockville, MD

Really good service. Easy to schedule a maintenance. Willing and professional customer service. They also use the best contractors.

4 years ago

Reply from American Home Shield

Hi Mohammad. We are so happy to hear about how easy it was for you to request the service you needed. We do our best to provide our members with a professional and reliable service experience. Thank you letting us know we were able to do that for you.

Aug. 9th, 2021

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Verified Customer

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Sallie D Turko Tampa, FL

Very easy to speak with. Promptly dispatched a A/C rep, he was polite and professional and I would do business with him again.

4 years ago

Reply from American Home Shield

Hi Sallie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 9th, 2021

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Verified Customer

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Wendy Vossen Minneapolis, MN

We have been please with outcomes but, getting to the outcome/resolution can be very difficult. We will consider switching to a local company that makes communication a priority.

4 years ago

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Verified Customer

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Shelia Steart Raleigh, NC

They never return your call when they say they will call you back. When you complain about a contract they do nothing about it. When responding to how did their service contractor do they do nothing about it nor do they even both to contact you. Very poor service from service contractor.

4 years ago

Reply from American Home Shield

Hi Shelia. I am sorry to hear that you have not been pleased with your service experiences. We are here to address your concerns. I would be happy to speak with to assist with a resolution.

Aug. 3rd, 2021

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Verified Customer

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Stephanie Enfield Plano, TX

I'm an furious with the service I've received since switching. I called about an issue and was ignored by first technician about what the issue was and it got pushed off to a plumber. He did what he could but as I stated when initially made a request for service the actual air conditioning unit was leaking. That was not addressed. Here I am weeks later and the unit is still leaking. My one year old floors have been exposed to water for weeks and will probably mold and buckle.

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for reaching back out to let us know that the issue with your air coniditoning leaking water still has not been resolved. I would be happy to speak with you and assist witha resolution to this matter.

Aug. 3rd, 2021

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Verified Customer

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Bobette Lowe Dry Prong, LA

Great, quick, and affordable I have been so thankful that we choose to get this they are always there and very quick to respond

4 years ago

Reply from American Home Shield

Hi Bobette,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Brett A Lazerus

Very happy. Every repair person was very good. I've actually had AHS send someone to my house 6 times this year, no issues

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Brett,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Don Wester Gilbert, AZ

Excellent results!! Company responded immediately, problem identified and solved in timely manner and technician was fantastic!

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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James Ward McDonough, GA

They don't answer questions that you ask as far as the repairs go. It's like I'm paying y'all for service that I end up footing the hold bill. I even ask to terminate my contract and still was brushed off. So you tell me what you would do?

4 years ago

Reply from American Home Shield

Hello James. We do hate to hear that you have been disappointed in the service you received. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to these issues.

Aug. 4th, 2021

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Verified Customer

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Jason miller Copperopolis, CA

I Had a AC /heater circulation problem that needed repairing. American home shield sent 2 different companies to diagnose the problem. Neither company could diagnose the problem correctly. One company thought they could change the duct work as a parch fix. AHS classified that as a structural change and my heater never got fixed. And american home shid charged me 2 ti.es for a job that was never done.

4 years ago

Reply from American Home Shield

Hi Jason. Thank you for taking time to let us know about the experience with your HVAC service request. I am sorry to hear the issue was not addressed to your satisfaction. I would be happy to speak with you to address this issue further.

Aug. 4th, 2021

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Verified Customer

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Joanne E Polito Baton Rouge, LA

My washer was not able to be repaired. A new one was delivered within the week. It was quick and easy with no problems. I was amazed

4 years ago

Reply from American Home Shield

Hi Joanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Kimberly E Harris Upland, CA

My AC wasn't working right. The first technician couldn't come right away so I called back and they found me someone who could.

4 years ago

Reply from American Home Shield

Hi Kimberly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Loann Sullivan Cocoa Beach, FL

AHS is great! Very easy to file a service request, contractors assigned almost immediately, no painful wait time on the phone.

4 years ago

Reply from American Home Shield

Hi Loann,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Mark St. Clair Shawnee Mission, KS

They are easy to deal with. Customer focused. They react quickly and have been very satisfied with the repair vendors they use.

4 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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Monica Palmer, AK

Friendly, knowledgeable service. He had good experience in that field, and he was efficient. He also called ahead and arrived early.

4 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Pamela McDonald Oakhurst, CA

Long wait times on phone, poor communication. Some providers are unprofessional, and unscrupulous in their business practices. I do like the fact now that one service fee would cover work on more than one appliance

4 years ago

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Verified Customer

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Dori Turner Baton Rouge, LA

I have had great experiences with American Home SHield. Communication has been great. I have gotten my issues resolved in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Dori,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Roger Ingle Frisco, TX

Dont like the way AHS makes the service provider order parts through them instead of picking them up locally. It delays the repair for days if not weeks. It is ridiculous. I am waiting for parts for my dryer now.

4 years ago

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Verified Customer

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Vicki Prattville, AL

The monthly cost and the deductible have continued to increase. I'm about to decide it would be better and cheaper to put the monthly payment in savings instead of giving it to AHS, then paying for repairs myself. The problem is Ive paid AHS so much already that I'm not sure whether I should continue to pay to try to get my $ back down the road.

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for your feeback. We understand how important it is to see the value in the warranty coverage that you are paying for. I would be happy to speak with you further regarding your concerns.

Aug. 2nd, 2021

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Verified Customer

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Rajesh Lorton, VA

I had Kitchen faucet issue. The technician came and he ordered new faucet thru Moen ( I am original owner of the house ) free of coast and then replaced it.

4 years ago

Reply from American Home Shield

Good morning Rajesh,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Claudia sitar

Great customer service and fast response ! Most important peace of mind and no worries about repairs! Best decision ever!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Claudia. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Aug. 3rd, 2021

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Verified Customer

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Sandra Conn Beaumont, TX

Most service request are resolved in timely manners. Service personnel are prompt, courteous and explain problem and resolution. There hasp

4 years ago

Reply from American Home Shield

Hi Sandra. We greatly appreciate your time to provide a review of your experience. It's very good to hear that the resolution to your repair was explained and that you had a good experiece withe service contractor. We look forward to taking care of your next repair need as well.

Jul. 29th, 2021

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Verified Customer

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Kathy Cook Longboat Key, FL

I have had a very poor experience. I was almost a month without air conditioning in the middle of Florida summer. The response from the company was to have me pay to remove a condenser installed in 2006 in order to fix it as the out of pocket expenses would have exceeded $1800. This makes absolutely no sense. I would have gladly paid the crane fees to install a new condenser.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 1st, 2022

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Verified Customer

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kristi I MILLER Aurora, CO

Rich was very prompt, friendly and professional. Enjoyed meeting him and will request if needed in the future.

4 years ago

Reply from American Home Shield

Thank you, Kristi. We appreciate you letting us know about the prompt and friendly service you received. We look forward to working with you again and taking care of your next repair need.

Jul. 29th, 2021

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Verified Customer

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Treva Bibbs-Bugg Lithonia, GA

They have always sent qualified professionals to my home. I have never had to schedule a second visit for the same problem.

4 years ago

Reply from American Home Shield

Hi Treva. We are delighted to hear about your great experience. We understand how important it is to our members to receive service they can count on. We are so happy that you chose AHS as your home warranty company.

Jul. 29th, 2021

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Verified Customer

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Marcela Gerber Dallas, TX

always helpful. worth the money. some companies they have contract with are not the most reliable. When you find one you like, stay with it!

4 years ago

Reply from American Home Shield

Hi Marcela. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Jul. 30th, 2021

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Verified Customer

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Peggy Lawson Yorba Linda, CA

I've had several appliances repairs through AHS and each tech has been very courteous, professional, knowledgeable and friendly.

4 years ago

Reply from American Home Shield

Hi Peggy. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Michelle Cammarata Saint Louis, MO

It was easy to set up online. Receive confirmation right away with the name of the company that was coming out to look at our appliance.

4 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know how easy it was to request service on line and get the information you needed for your service request. We look forward to being your home warranty company for many years to come. Thank you for choosing AHS.

Jul. 29th, 2021

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Verified Customer

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Emory Hill Laurel, MD

This has been the worst experience of my life ...I have been trying to get my HVAC system repaired for over a month in a half ...I was told this was a reputable company , but the service I have received is far below zero standard ...not to mention I am still waiting to get the repairs done ...initial call was made on June 8th...if there was a way to cancel the warranty I would at this point .

4 years ago

Reply from American Home Shield

Hi Emory,
I hate to hear about the delay in service that has been experienced through AHS to have your HVAC system repaired. I would be glad to speak with you to reach a resolution.

Aug. 7th, 2021

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Verified Customer

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Dave Rich Sterling Heights, MI

Ridiculously bad service. The trim around my sink cabinets is ruined and I haven't been able to use the dishwasher because your agents "didn't feel like letting the supplier know that it was an emergency" to come back and re-fix the dishwasher.

4 years ago

Reply from American Home Shield

Hi Dave,
I would like to express my concern regarding your dishwasher issues that need to be resolved. I would be glad to speak with you to get the issues resolved.

Aug. 13th, 2021

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Verified Customer

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Katrina L Mendenhall Newport News, VA

I contact them about my ac being broke they sent someone out on Saturday and I need a part to fix it but the company nor American Home Shield have followed up. I have to keep calling them but everyone is blaming each other and the problem has yet to be resolved. It's hot and I have children and I'm still waiting to get the issue resolved.

4 years ago

Reply from American Home Shield

Hi Katrina. I am very sorry to hear that the issue with your air conditioning has not been resolved. I would be happy to speak with you and assist with a resolution.

Jul. 30th, 2021

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Verified Customer

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Sally Singleton Plano, TX

The worst customer service I‚Äôve ever experienced Icaed over 10 times, wait time long, then someone would answer and I couldn‚Äôt understand one word they said. I was told Every time a supervisor would call me back with in 2 days, I‚Äôve yet to talk with someone my ice maker went out and they wouldn‚Äôt repair it. Now my air conditioner coils need to be replaced, They will pay $600 but I have to pay !1800.0its a rip off

4 years ago

Reply from American Home Shield

Good afternoon Sally,
I would be glad to speak with you to reach a resolution for the air conditioner repairs that need to be completed.

Aug. 5th, 2021

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Verified Customer

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Tanya Cain Columbus, GA

I have a service contract open for repair to my AC unit and it was denied because stating modifications and construction is not covered under my contract. Now according to the contractor that was sent out they needed to order a part to the existing unit that needs replacing; for the damper. According to my contract dampers are covered. This is a $1600 repair that AHS will not pay. For 6 years like clockwork my monthly fee was collected but when I really need to use the warranty I paid into I was denied. I have to come out of pocket again to pay.

4 years ago

Reply from American Home Shield

Hi Tanya. I am sorry to hear that you were not pleased with the coverage decision for you rair conditioning. I would be happy to investigate this issue and follow up with you.

Jul. 30th, 2021

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Verified Customer

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Isabella Diaz Lathrop, CA

Have used with successfully several times. Definitely worth the money. Don‚Äôt like all the contractors but that is another story.

4 years ago

Reply from American Home Shield

Hi Isabella. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. We look forward to working with you again soon,

Jul. 29th, 2021

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Verified Customer

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NIKKIA JILES Tyler, TX

American Home Shield offerd me timely and supportive customer service. When anything brakes or malfunctions they are on speed dial and there with a quick fix. I

4 years ago

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