American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Nicholas Bonavilla Chapin, SC

The The technician, Samuel, was very knowledgeable and what was to be done to get our refrigerator back running normally.

3 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for taking time to let us know how pleased you were with the service you received. We can't wait to provide you with this same level of service for your next repair need as well.

Aug. 17th, 2021

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Verified Customer

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William C Alexander Galloway, OH

we have used American Home Shield several times over the years. they have saved us alot of money... on repairs that would've cost us alot more $$$ out of our pocket.

3 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to write a review. We strive to provide service our members can rely on and value. We are so happy to hear that you are finding the value in your coverage. Thank you for choosing AHS.

Aug. 20th, 2021

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Verified Customer

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Andrea Edwards Decatur, GA

You have to pay a lot out of pocket I have never had that with a warranty insurance company it is very unfair and I necessary to have American home shield if you have to come out of pocket so much money

3 years ago

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Verified Customer

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Maxwell Williams Victorville, CA

It was excellent. I loved 5he customer service. The timing was really good and the company they referred me to completely fixed the problem.

3 years ago

Reply from American Home Shield

Good morning Maxwell,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Kristina E Marcotte Tulsa, OK

I filed a claim in January to fix my washer and dryer! The guy came out and never did anything past that. I have called NUMEROUS times and no one has fixed my washer or dryer or ever called me back after the "escalated" the call. Which has been three different times supposedly. I want my 100 dollar copay back as nothing was ever fixed and I ended up having to buy a new washer myself anyway.

3 years ago

Reply from American Home Shield

Hi Kristina,
I hate to hear about the months-long delay to reach a resolution with AHS. I would be glad to speak with you to get the washer and dryere issues resolved.

Aug. 19th, 2021

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Verified Customer

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Scott Goers Lake Forest, CA

New to the company after being with a competitor for 17 years. Night and day difference with customer service and their attention to my time.

3 years ago

Reply from American Home Shield

Hi Scott. Thank you for your review. We are so happy to have you as a valued home warranty member. We look forward to providing you with great service for many years to come.

Aug. 18th, 2021

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Verified Customer

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Shirley Carter-Lamb Riverdale, GA

I had no problems with Home shield until they went into my bank account and took out UNAUTHORIZED PAYMENT. It was explained to me that the only payment would be a one time payment to was was agreed on. From that I feel that they are not trust worthy. No one bother to call me to discuss the reason or asked for my authorization.until t

3 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your payment and billing concerns. I can see why it would be upsetting if a payment was taken that you were not expecting. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Verified Customer

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Jessica Johnson Anderson, SC

AHS has been very good so far. Even if their first choice contractor is tied up, they will work endlessly to find someone to help.

3 years ago

Reply from American Home Shield

Hi Jessica,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

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Verified Customer

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Ioan Statica Henderson, NV

I still have a problem with my refrigerator it’s past already 11 days nobody called me back not even for an answer!!!! When you call American home shield you staying in line to talk with a representative for almost an hour after it’s very hard to communicate with them because they don’t speak English American home shield work with different people from different countries And their English is very poor!!!

3 years ago

Reply from American Home Shield

Hi Ioan,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution to the issues that have been experienced.

Aug. 19th, 2021

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Verified Customer

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William Alexandr San Angelo, TX

when service was requested it took 3 1/2 weeks to get technician out for service. Then it took another 6 weeks before they came back to finish the job. Coulda done it myself for that hassle.

3 years ago

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Verified Customer

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Rachel Vance Chicago, IL

AHS is hit or miss. I always get anxiety when I need to make a service request. I have had pretty bad experiences with some of the technicians they assign to my house. Some are great, and others are terrible.

3 years ago

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Verified Customer

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Jonathan Gill Indian Trail, NC

The people are kind and respectful. The frustration if waiting for decisions and the out of pocket cost for home repairs hardly make it worth the trouble. Even for big ticket items, we wait for weeks while they decide if AHS should uphold its responsibility to compensate us for the repairs

3 years ago

Reply from American Home Shield

Hi Jonathan. Thank you for the review of your service experience. We are here to address your concerns. I would be happy to speak with your further regarding this matter.

Aug. 19th, 2021

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Verified Customer

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Paresh Shimpi Mesa, AZ

It was very smooth experience, I had an issue, went to website and logged it. received confirmation of service within a day

3 years ago

Reply from American Home Shield

Hi Paresh,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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Dr. Michael Podolsky Dallas, TX

Service is usually fairly prompt. Sometimes service can be slow especially air conditioner during the summer. I find the service providers usually competent and reliable.

3 years ago

Reply from American Home Shield

Hi Dr Podolsky. Thank you for your feedback. We value your opinion. We do our best to provide prompt and reliable service for our members. At times air conditioning season can be challenging due to the number of members we are working to assist and the demand for this type of service. We appreciate your patience and thank you for choosing AHS as your warranty company.

Aug. 20th, 2021

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Verified Customer

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Eileen Greenberg Mason, OH

Any time I've had an issue with an Appliance, Plumbing, or HVAC, they have sent qualified service people, and taken care of it.

3 years ago

Reply from American Home Shield

Hi Eileen,
It is a pleasure to hear about all three claims that were successfully completed through American Home Shield! I hope you continue to enjoy the technicians and service we provide.

Aug. 19th, 2021

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Verified Customer

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Dawn Ward Harleysville, PA

It was an easy and timely experience. My refrigerator stopped working and I was able to get a brand new refrigerator through American Hone Shield.

3 years ago

Reply from American Home Shield

Hi Dawn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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Susan Marshall Austin, TX

I became very frustrated with the automatic service scheduling. I didn’t find confidence with one of the venders that automatically was chosen every time a rescheduling attempt was needed. It wasn’t clear that when I schedule my own time I could then schedule with another vender. Customer error navigating the website was my experience. Maybe a list of preferred venders can show up when rescheduling must be done automatically.

3 years ago

Reply from American Home Shield

Hi Susan. Thank you for taking time to write a review. I am sorry to hear that you were not able to use the automated system or website with ease. I would be happy to speak with you to futher address this issue.

Aug. 19th, 2021

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Verified Customer

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Geoffrey Velazco Long Beach, CA

Until recently, it was good. But, my last claim was a mess. I needed to speak to someone in the approval department because I had to get a repair done out of pocket after the technician provided by AHS misdiagnosed my problem. No one has yet to call me back

3 years ago

Reply from American Home Shield

Hi Geoffrey. Thank you for writing a review and letting us know that no one contacted you. We are here to address your concerns. I would be happy to speak with you to assist further with this matter.

Aug. 19th, 2021

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Verified Customer

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AJ Tucson, AZ

Unless they can find an excuse to outright deny a service request, AHS will barely honor the letter of their “coverage”. If a service provider finds something in the course of a repair not already mentioned in the service request, AHS prohibits them from doing anything about it, leading to further service calls, wait time, potential damage, etc.

3 years ago

Reply from American Home Shield

Hi AJ,
I hate to hear about your most recent American Home Shield experience to have the issues repaired. I would be glad to speak with you to get the issues reoslved.

Aug. 19th, 2021

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Verified Customer

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Kevin Travis Spearman, TX

Everyone I have talk to has done what they said they would do that seems to be unusual in these days and it is appreciated

3 years ago

Reply from American Home Shield

Hi Kevin. Thank you for the postivie review. We understand how important it is to provide professional and trustworthy service for our members. Thank you for trusting AHS as your home warranty company.

Aug. 19th, 2021

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Verified Customer

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Rikki Gard Birmingham, AL

My air conditioning has been broken for 5 days and they finally came today to look at it. They said they needed to order a part but since it has to be approved by American Home Shield it will be next week before it is repaired. If I had paid out of pocket it could have been fixed today because they could have gone right then and gotten the part without the paperwork and approvals.

3 years ago

Reply from American Home Shield

Hi Rikki,
Thank you for bringing this issue with your AC system delay to our attention. I would be glad to speak with you to get the refrigerator repairs completed.

Aug. 19th, 2021

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Verified Customer

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Cindy Lancaster, CA

I have had issues with my central air and the people they send out are not fixing the problem. The last contractor (Seabreeze) does not answer the phone and does not call for days. They left me with no air for a week with temperatures being over 100. I called American hone shields customer service and they did nothing to get the air fixed sooner.

3 years ago

Reply from American Home Shield

Hi Cindy,
I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Verified Customer

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Melissa Superior, AZ

For the little things it's great for the big issues it's very hard to get someone to come cover the area. When I got the insurance I was told it would be no problem to get coverage.

3 years ago

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Verified Customer

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Carol Dayton Bella Vista, AR

My experience has been great. I like being able to enter my service request online and the contractor will contact me within hours!

3 years ago

Reply from American Home Shield

Hi Carol,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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Jesse Reinosa Denham Springs, LA

I used to love AHS never had a problem my problems were always solved on time. Then my fridge broke and we got assigned to The Good Guys who are terrible and it's been 2 weeks and my fridge is still broken. I called AHS multiple times before they failed to get my appliances fixed within 48 hrs as per your guidelines and they just gave me the run around and couldn't re assign my ticket to another local contractor that could come put here sooner to fix my fridge. Very disappointed might cancel and switch to someone that listens to their customers.

3 years ago

Reply from American Home Shield

Hi Jesse. Thank you for letting us know about the problem you are having with getting your refrigerator repair completed. I can understand how inconvenient it can be to be without your appliance working. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Verified Customer

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Lorna Morris Spokane, WA

Prompt efficient management of repairs or replacement of appliances. Friendly and helpful staff guide you thru the process

3 years ago

Reply from American Home Shield

Hi Lorna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 16th, 2021

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Verified Customer

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Rickie R Keane Fort Worth, TX

Easy to schedule service call. Have one issue. Still have not received my $125 refund for a 'CANCELLED' appointment in June.

3 years ago

Reply from American Home Shield

Hi Rickie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. I would be happy to look into the refund for your cancelled service work order.

Aug. 16th, 2021

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Verified Customer

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ophelia Delossantos Lawrenceville, GA

Terrible! My refrigerator Has Broken since 2 months .no replacement or repairs. And my repeated request for supervisor to call me has been ignored I'm highly dissatisfied. 2 months !this is ridiculous

3 years ago

Reply from American Home Shield

Hi Ophelia,
I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to get this resolved.

Aug. 17th, 2021

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Verified Customer

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Selena Durham, NC

We have used AHS for over 15 years as a recommendation from our realtor when we bought our first house. They have riendly & helpful customer service

3 years ago

Reply from American Home Shield

Hi Selena. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to being your home warranty company for many more years to come.

Aug. 16th, 2021

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Verified Customer

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Vahid Raboodan Minneapolis, MN

First experience went well! Had a plumbing leak at one of my my properties, AHS dispatched a plumber and had it resolved on a few days.

3 years ago

Reply from American Home Shield

Hi Vahid. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with yourplumbing. Thank you for choosing AHS.

Aug. 16th, 2021

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Verified Customer

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Tamim Hessabi Corona, CA

AHS denied my HVAC leak because their contractor said they don't have enough access to the attic for repairs. After I proofed complete access is available, AHS said they will send a second opinion. The second time around they said claim is denied because it's not maintenance related. I asked for the contractor assessment and they would not provide. I called the contractor and they would not provide either referring me back to AHS.

3 years ago

Reply from American Home Shield

Hi Tamim. Thank you for letting us know about your service experience. I am sorry to hear that you did not receive the information you requested. I would be happy to speak with you further to address this issue.

Aug. 16th, 2021

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Verified Customer

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Auanita Middletown, DE

I had two great contractors and they quick resolved the matter when there was not a good experience with the other contractors.

3 years ago

Reply from American Home Shield

Hi Auanita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

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Verified Customer

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Holly Brevig College Park, MD

They aren't helpful during an emergency. They aren't flexible about hiring outside their contract during an emergency. Their contractors take too long to make appointment and come for emergency. When the issue is not an emergency they are fine.

3 years ago

Reply from American Home Shield

Hi Holly. Thank you for expressing your concerns with having your repair needs met when there is an emergency. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Verified Customer

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Jamesa Evans Minneapolis, MN

They have been a life saver for me. I have had air conditioner issues and having American home Shield has helped with the cost of that.

3 years ago

Reply from American Home Shield

Hi James. Thank you for letting us know about your experience. It is so great to hear that you have been happy with the service we provide. Thank you for trusting AHS.

Aug. 16th, 2021

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Verified Customer

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Sheila McKoy Durham, NC

Best results ever! Every time I call, there is always someone there to help and assure me that my need or concern is heard!

3 years ago

Reply from American Home Shield

Hi Sheila. It is really wonderful to hear we have addressed your needs and concerns to your satisfaction. We love taking the hassle out of your home repair needs. We look forward to providing you with great service again in the future.

Aug. 10th, 2021

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Verified Customer

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Sheryl Lynn Ashland City, TN

I have had AHS for over 15 years and this is the first time it has taken so long to get the problem resolved. I opened the service request on June 26 for my fridge and as of August 4th I still don't have a working fridge. it took over 23 days for them to admit mine couldn't be fixed and the rest of time to get a replacement ordered and was supposed to have it delivered 2 days ago, but that didn't workout and now I have to wait another week to maybe have it delivered. Really upset and unhappy with you right now,

3 years ago

Reply from American Home Shield

Hi Sheryl. Thank you letting us know about the delay in getting your refrigerator delivered. I can understand the importance of getting this resolved as quickly as possible. I would be happy to speak with you and assist with a resolution to this issue.

Aug. 10th, 2021

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Verified Customer

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Nyna E Townsel Stone Mountain, GA

I was very disappointed with the service I received from American Services. They tried to get $1,700.00 out of me. They disconnected my units. And they stepped on my pan, which is now cracked. I called your company for a second opinion That company refused to come out..

3 years ago

Reply from American Home Shield

Hello Nyna. Thank you for your feedback regarding your service experience. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Aug. 10th, 2021

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Verified Customer

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Alice Dean Clinton, MD

I contacted AHS on Sunday evening and I was contacted early Monday morning with an appointment for my repairs. Great service

3 years ago

Reply from American Home Shield

Hi Alice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Joel Strabala Tucson, AZ

Refrigerant leak in Central Air, Compressor was beyond repair, AHS would only pay to replace refridgerant @ $10/lb, and not offset some of the cost for replacement compressor.

3 years ago

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Verified Customer

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D Arlington, TX

Sometimes the phone service is poor. Also, when I do not feel comfortable with a business to service something in my home, I would like to have the option to select another company from HS

3 years ago

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Verified Customer

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Jason Brewer West Union, WV

I have had home shield for only about three months had an air conditioning issue at home shield took care of it no questions asked

3 years ago

Reply from American Home Shield

Jason, thank you. We appreciate your time in writing a review to let us know you have been happy with the service you received. We hope you contine to find the value in the coverage we offer. We will do our very best to provide you with excellent service for your home warranty repair needs.

Aug. 10th, 2021

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Verified Customer

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Jeffrey Desborough Wichita Falls, TX

The plumbing company that AHS sent wouldn't listen to the problem, were at the house less than 5 minutes and said they would return later. Called them the next day and his reply "we are at lunch and don't have time today". Never heard back and AHS said they would have to charge me another $100 dollar deductible to send a reputable company out.

3 years ago

Reply from American Home Shield

Hi Jeffrey,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Ken Harris Alpharetta, GA

Too hard to place a claim. Terrible,horrible automated system then you get a person that does not understand or speak clear English. Contractors are unprofessional. The last one at my home only knew 3 words of English and had his mask below his nose. Your company is very poor on customer service and it feels like they don't appreciate their customers

3 years ago

Reply from American Home Shield

Hello Ken. Thank you for your feeback. We value your opinion and value you as a home warranty member. We are here to address your concerns. I would be happy to speak with you to assist with any unresovled service issue.

Aug. 11th, 2021

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Verified Customer

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C.L. Little River, SC

Good experience, overall but am still awaiting an email form AHS regarding my applied credit to my account. Not very good at follow-up nor required actions timely.

3 years ago

Reply from American Home Shield

Hi C.L. Thank you for taking time to let us know about your warranty experience. We are here to take the hassle out of home repairs but also address any concerns that arise. I would be happy to speak with you about the credit you have not received.

Aug. 13th, 2021

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Verified Customer

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Leonard J Brocki Dayton, OH

I have had to call them several times and they assigned a reputable contractor for each case. They resolved my issues quickly and reasonably.

3 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Nicole McFadden Princeton, IN

I have been with AHS for 7yrs and I have never had any issues getting my claims resolved. Customer service has always been great.

3 years ago

Reply from American Home Shield

Hi Nicole. Thank you for writing a review. It is our goal to take the hassle and worry out of your home repair needs. Thank you for allowing AHS to do that for you. We look forward to having you as our member for many more years to come.

Aug. 10th, 2021

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Verified Customer

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Mary Gray Baltimore, MD

Always on time to solve & fix the problem. Sending professional & caring personal attending to your needs with experience.

3 years ago

Reply from American Home Shield

Good afternoon Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Jessica Ferguson Macon, GA

I would give 0 stars if I could. They are a fraudulent company that claims one thing and then will refuse you service. All the while, they'll charge you as they go. Second, everything I called to get help, there was a HUGE language barrier between me and their representative. Third, when I tried to submit a claim, they kept trying to tell me that I was someone else when I explained that I NEVER had a policy with them. Honestly disgusted and sick of this company.

3 years ago

Reply from American Home Shield

Hi Jessica,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Natasha Hawkins Blue Springs, MO

It's been great, the contractors to fix things have been great, and so has AHS customer service. The website is awesome also.

3 years ago

Reply from American Home Shield

Hi Natasha. We are so excited to hear how pleased you have been with the service we provide. We are here to take the hassle and worry out of home repairs. We hope you contine to use and enjoy your AHS home warranty coverage.

Aug. 11th, 2021

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Verified Customer

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Andrew Burgess Mount Pleasant, SC

Have been very pleased with AHS overall. Only two HAVC repair companies have been poor in the 20 years we have been with AHSen

3 years ago

Reply from American Home Shield

Hi Andrew. We are really happy to know that you have been pleased with the service you have received. It is very imprtant to us that we provide you with service you can rely on when there are unexpected home repairs. Thank you for tusting AHS for so many years. We look forward to taking care of your repair needs for many more years to come.

Aug. 11th, 2021

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