American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Andrae Harrison Newport News, VA

Terrible, ac/heat was leaking. Give came said give 2 days to catch up. Never stopped running on garage floor, under garage door and down driveway. Called in today about that. Then had Taylor appliances come for microwave, he unhooked my overrange microwave. Said he would check back at the store for the particular piece that blew out or order it. He never responded back and my microwave still is inoperable. Company said they never came to my house

4 years ago

Reply from American Home Shield

Hi Andrae. Thank you for your feedback regarding your recent service experiences. I am sorry to hear the problems were not resolved. I would be happy to speak with you to further address these issues.

Sep. 10th, 2021

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Verified Customer

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Sandra Price Sunny Side, GA

Over the years any requests that I have made gave been prompt and serviced in a timely manner. Thanks for being on top of things.

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to taking care of your home repair needs for many more years to come.

Sep. 7th, 2021

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Verified Customer

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Steve Bartosik Erie, PA

I am on my second contract with AMS. It can be a little complicated. Once I figured out how the system works it was a great experience.

4 years ago

Reply from American Home Shield

Hi Steve. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your future repair needs as well. Thank you for being our valued home warranty member.

Sep. 7th, 2021

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Verified Customer

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Theresa San Antonio, TX

Thankfully we didn't use this company much but when we did good service providers were sent out in a timely matter. Problems were quickly fixed

4 years ago

Reply from American Home Shield

Hi Theresa. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 7th, 2021

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Verified Customer

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Darrell Stephens Dickinson, TX

They should get rid of the automated answer service and have a real person always answer the phone. Everyone hates automated systems . people like talking to people

4 years ago

Reply from American Home Shield

Hi Darrell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Eleanor Bonner Fort Washington, MD

Worst customer service ever!!! In July 2021, my 20 year old outside a/c unit died. HS wanted me to accept the installation of a new part and 7 pounds of banned R-22 coolant at an additional cost of $600.00 to me! I requested the cash out option numerous times last month and have not received any information or a call back to date 9/1/2021!! and have not received

4 years ago

Reply from American Home Shield

Hi Eleanor,
I hate to hear about your most recent AHS experience to have the air conditioner system repairs by ATR. I would be glad to speak with you to assist with a resolution.

Sep. 8th, 2021

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Verified Customer

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Ellerbee Lithonia, GA

Servicemen has been good. Prices keep increasing for membership. Replacement of appliances decreases. Having to pay for air condition freon really sucks!

4 years ago

Reply from American Home Shield

Hi Ellerbee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Levi Madison Cleveland, TN

excellent service, service came quickly. My refrigerator was deemed unrepairable and replaced within just a couple of days.

4 years ago

Reply from American Home Shield

Hi Levi. It's wonderful to hear how promptly and effectively the issue was taken care of with your refrigerator. We really appreciate you taking time to let us know how we are doing. We look forward to providing you with great service again.

Sep. 7th, 2021

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Verified Customer

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Candice Black Merced, CA

They have been a sigh of relief to this home owner. They are quick to assign a company to any issue. They have saved me money every time.

4 years ago

Reply from American Home Shield

Hi Candice,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2021

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Verified Customer

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Lana Ferren Clarendon Hills, IL

They are horrible at execution, ordering of parts. Our AC broke on Aug 5 and we still don't have it fixed. There were issues with getting the part approved to be ordered as well as actually getting it ordered. Their follow up is also horrible as they were supposed to follow up with me today and I still haven't heard from them. We have experienced quite a heat wave during August which has also made it painful! It is now Aug 31 and we are still without AC.

4 years ago

Reply from American Home Shield

Hi Lana. Thank you for taking time to write a review. I am very sorry to hear about your experience with your air conditioning service. I would be happy to speak with you to further address this issue.

Sep. 7th, 2021

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Verified Customer

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Patrice M McCoy Covington, LA

I asked for an itemized bill from the vendor replacing my water heater. AHS was unable to provide that information. The vendor refused to send it to me stating I had to obtain from AHS.i do not have much confidence in the ability to send reputable repair services to my home.

4 years ago

Reply from American Home Shield

Hi Patricia. I am sorry to hear that you did not receive the information that you requested. I would be happy to speak with you and assist with resolving this matter.

Aug. 31st, 2021

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Verified Customer

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Erica Wells Baton Rouge, LA

Plumbing: I called to get my gas leak fixed. Tiger Plumbing came out to tell me that they needed to run a gas leak test which wasn't covered. I paid $100 for that! They will not refund me because he came out. AHS knew BEFORE they took my money that they don't cover the test. It's unethical to take it anyway.

4 years ago

Reply from American Home Shield

Hi Erica. Thank you for providing feedback about your service experience. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Aug. 31st, 2021

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Verified Customer

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John Etta McGriff Denton, TX

Excellent experience with American Home Shield. Great communication and action. You call they schedule you and come quickly.

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 31st, 2021

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Verified Customer

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Frann Outlaw Sacramento, CA

I have had bad experiences trying to call the Company and always got someone from another Country that was hard to understand and they had to call someone else to get answers

4 years ago

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Verified Customer

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John Dashner Charlotte, NC

Web site is easy to use and service has always been provided within 3-5 days. Service performed has always been of high quality and vendors are very courteous

4 years ago

Reply from American Home Shield

Good morning John,
We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Verified Customer

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Scott Hartley La Quinta, CA

I needed some duct work done and filed a request with AHS. They sent out a contractor who determined it wouldn't be covered by AHS. The contractor ended up doing the work and I paid him directly but I also had to pay AHS a $75 charge for a quote that all contractors do for free. So the job cost me more than it should/would have.

4 years ago

Reply from American Home Shield

Hi Scott,
I would be glad to speak with you about the ductwork service request and the service fee paid to diagnose.

Aug. 26th, 2021

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Verified Customer

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L Renne Proctor Sonora, CA

They are always very prompt in taking my information and setting up appointments with repair companies to expedite the repairs

4 years ago

Reply from American Home Shield

Hi L Renne. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Larry Fondse Coulterville, CA

Home Shield responded promptly to my call, had repairman on site first thing next morning. Couldn't ask for better service, big thankyou.

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for the positive review. We do our best to provide our members with prompt and reliable service so we are very excited to hear that someone was out to take care of your repair need so quickly. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Victor LeGloahec El Paso, TX

They have 48 hour react time. Appears like they go out of their way to decline claims. Even if you show them the warranty covers it they won't. Need better English speakers some are terrible. Also no access to a supervisor. Plus never ever call you back when they say they will

4 years ago

Reply from American Home Shield

Good morning Victor,

Aug. 27th, 2021

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Verified Customer

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Roxanne Martell Las Vegas, NV

Service was prompt and seamless. I did use an automated system, but did not have any issues getting the service we needed.

4 years ago

Reply from American Home Shield

Hi Roxanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and seamless service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Pawan Sethi Winchester, CA

We have had AHS for over 5 years now and in the beginning, all was well. Lately, some of the companies are not ethical to do the right thing. They use after market parts for plumbing or other purposes

4 years ago

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Verified Customer

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Bonnie Testa Newark, OH

I have always had great experiences with American Home Shield anytime I’ve had to use them. Excellent technicians they’ve contracted with!

4 years ago

Reply from American Home Shield

Hi Bonnie,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your excellent experiences with us!

Aug. 25th, 2021

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Verified Customer

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Annette Saberniak Manteca, CA

You SUCK. Im still waiting for my fan to be replaced. Originally seen by your sucky contractor on July 5th. Didnt even look at it and said i need a new one. Ive called 4 fucking times, still waiting for someone to contact me regarding my replacement. You only received a "1" cause i couldnt go lower. Oh, and between being transferred 3 times, i was on hold for almost 2 hours!

4 years ago

Reply from American Home Shield

Hi Annette. Thank you for taking time to let us know about your experience. I am sorry to hear you did not receive any follow up on replacing your fan. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

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Verified Customer

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mike guerra Tulia, TX

First experience was great. Service call was taken care of in a timely manner. Second time not so good. It's been 3 weeks since I put in for service and I still can't get a answer for AHS. Very frustrating.

4 years ago

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Verified Customer

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Karen kurimsky

Excellent service! Slow with getting a repairman out but had a fast response and a new washing machine within a few weeks.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating about the washer replacement. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Daniel Horowitz Portland, OR

I’ve had two experiences. The first was The Absolute Worst Customer Service Experience I Have Ever Had. The second one went much smoother but the first was so excruciatingly horrible, the second did little to dent how much distaste I have for AHS.

4 years ago

Reply from American Home Shield

Hi Daniel. I really hate to hear that you had a horrible service experience with our company. I would be happy to speak with you to address any unresolved issue.

Aug. 25th, 2021

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Verified Customer

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Nicole wilson Cypress, TX

It has gotten horrible. I have been without ice since April 2021.I have paid for 5 services and the repair still is not done. I have 10 times requesting a supervisor. Never getting a returned call. I am requesting 2 new refrigerator this has been a horrible experience. Service use to be excellent it has gone down hill. Something needs to be done. I cannot get any returned phone calls. This is horrible. Lies lies and more lies

4 years ago

Reply from American Home Shield

Hi Nicole. Thank you for taking time to bring your service experience with your ice maker to our attention. I am sorry to hear the problem has not been resolved. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

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Verified Customer

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Barbara Wolff Roswell, GA

I will let you know when the job of fixing my dryer is complete. It began July 29 and is still not finished. The company contracted by American Home Shield, Sears A&E failed to show up on three scheduled dates when I stayed home all day waiting. When I called American Home Shield they refused to assign a different vendor.

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you for writing a review about your service experience with the dryer. I am sorry to hear that Sears missed 3 appointments. I would be happy to speak with you to further address this issue.

Aug. 25th, 2021

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Verified Customer

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Andree LaRose Clearwater, FL

I had to call American Home Shield twice on two separate issues. They are very professional, very responsive and dependable.

4 years ago

Reply from American Home Shield

Hi Andree,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Scott Goers Lake Forest, CA

New to the company after being with a competitor for 17 years. Night and day difference with customer service and their attention to my time.

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for your review. We are so happy to have you as a valued home warranty member. We look forward to providing you with great service for many years to come.

Aug. 18th, 2021

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Verified Customer

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The Chandlers Missouri City, TX

Not being able to speak to a representative in the US is problematic and not being able to handle my requests is unprofessional and enough to make us look for other home warranty companies.

4 years ago

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Verified Customer

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Maxwell Williams Victorville, CA

It was excellent. I loved 5he customer service. The timing was really good and the company they referred me to completely fixed the problem.

4 years ago

Reply from American Home Shield

Good morning Maxwell,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Ramona Louise Bertholet Otis Orchards, WA

Response time and service are excellent. I referred 2 people and did not receive the gift the card but other than that great service.

4 years ago

Reply from American Home Shield

Hi Ramona,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Verified Customer

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Ioan Statica Henderson, NV

I still have a problem with my refrigerator it’s past already 11 days nobody called me back not even for an answer!!!! When you call American home shield you staying in line to talk with a representative for almost an hour after it’s very hard to communicate with them because they don’t speak English American home shield work with different people from different countries And their English is very poor!!!

4 years ago

Reply from American Home Shield

Hi Ioan,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution to the issues that have been experienced.

Aug. 19th, 2021

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Verified Customer

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Shirley Carter-Lamb Riverdale, GA

I had no problems with Home shield until they went into my bank account and took out UNAUTHORIZED PAYMENT. It was explained to me that the only payment would be a one time payment to was was agreed on. From that I feel that they are not trust worthy. No one bother to call me to discuss the reason or asked for my authorization.until t

4 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your payment and billing concerns. I can see why it would be upsetting if a payment was taken that you were not expecting. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Verified Customer

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Kristina E Marcotte Tulsa, OK

I filed a claim in January to fix my washer and dryer! The guy came out and never did anything past that. I have called NUMEROUS times and no one has fixed my washer or dryer or ever called me back after the "escalated" the call. Which has been three different times supposedly. I want my 100 dollar copay back as nothing was ever fixed and I ended up having to buy a new washer myself anyway.

4 years ago

Reply from American Home Shield

Hi Kristina,
I hate to hear about the months-long delay to reach a resolution with AHS. I would be glad to speak with you to get the washer and dryere issues resolved.

Aug. 19th, 2021

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Verified Customer

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Jessica Johnson Anderson, SC

AHS has been very good so far. Even if their first choice contractor is tied up, they will work endlessly to find someone to help.

4 years ago

Reply from American Home Shield

Hi Jessica,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

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Verified Customer

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Andrea Edwards Decatur, GA

You have to pay a lot out of pocket I have never had that with a warranty insurance company it is very unfair and I necessary to have American home shield if you have to come out of pocket so much money

4 years ago

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Verified Customer

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Nicholas Bonavilla Chapin, SC

The The technician, Samuel, was very knowledgeable and what was to be done to get our refrigerator back running normally.

4 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for taking time to let us know how pleased you were with the service you received. We can't wait to provide you with this same level of service for your next repair need as well.

Aug. 17th, 2021

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Verified Customer

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William C Alexander Galloway, OH

we have used American Home Shield several times over the years. they have saved us alot of money... on repairs that would've cost us alot more $$$ out of our pocket.

4 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to write a review. We strive to provide service our members can rely on and value. We are so happy to hear that you are finding the value in your coverage. Thank you for choosing AHS.

Aug. 20th, 2021

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Verified Customer

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Sharon Daniels Rex, GA

First time using American home shield and my experience was great. They responded quickly and got me serviced the same day I highly recommend them

4 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Eileen Greenberg Mason, OH

Any time I've had an issue with an Appliance, Plumbing, or HVAC, they have sent qualified service people, and taken care of it.

4 years ago

Reply from American Home Shield

Hi Eileen,
It is a pleasure to hear about all three claims that were successfully completed through American Home Shield! I hope you continue to enjoy the technicians and service we provide.

Aug. 19th, 2021

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Verified Customer

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Rachel Vance Chicago, IL

AHS is hit or miss. I always get anxiety when I need to make a service request. I have had pretty bad experiences with some of the technicians they assign to my house. Some are great, and others are terrible.

4 years ago

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Verified Customer

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Jonathan Gill Indian Trail, NC

The people are kind and respectful. The frustration if waiting for decisions and the out of pocket cost for home repairs hardly make it worth the trouble. Even for big ticket items, we wait for weeks while they decide if AHS should uphold its responsibility to compensate us for the repairs

4 years ago

Reply from American Home Shield

Hi Jonathan. Thank you for the review of your service experience. We are here to address your concerns. I would be happy to speak with your further regarding this matter.

Aug. 19th, 2021

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Verified Customer

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Dr. Michael Podolsky Dallas, TX

Service is usually fairly prompt. Sometimes service can be slow especially air conditioner during the summer. I find the service providers usually competent and reliable.

4 years ago

Reply from American Home Shield

Hi Dr Podolsky. Thank you for your feedback. We value your opinion. We do our best to provide prompt and reliable service for our members. At times air conditioning season can be challenging due to the number of members we are working to assist and the demand for this type of service. We appreciate your patience and thank you for choosing AHS as your warranty company.

Aug. 20th, 2021

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Verified Customer

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AJ Tucson, AZ

Unless they can find an excuse to outright deny a service request, AHS will barely honor the letter of their “coverage”. If a service provider finds something in the course of a repair not already mentioned in the service request, AHS prohibits them from doing anything about it, leading to further service calls, wait time, potential damage, etc.

4 years ago

Reply from American Home Shield

Hi AJ,
I hate to hear about your most recent American Home Shield experience to have the issues repaired. I would be glad to speak with you to get the issues reoslved.

Aug. 19th, 2021

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Verified Customer

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Geoffrey Velazco Long Beach, CA

Until recently, it was good. But, my last claim was a mess. I needed to speak to someone in the approval department because I had to get a repair done out of pocket after the technician provided by AHS misdiagnosed my problem. No one has yet to call me back

4 years ago

Reply from American Home Shield

Hi Geoffrey. Thank you for writing a review and letting us know that no one contacted you. We are here to address your concerns. I would be happy to speak with you to assist further with this matter.

Aug. 19th, 2021

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Verified Customer

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Rikki Gard Birmingham, AL

My air conditioning has been broken for 5 days and they finally came today to look at it. They said they needed to order a part but since it has to be approved by American Home Shield it will be next week before it is repaired. If I had paid out of pocket it could have been fixed today because they could have gone right then and gotten the part without the paperwork and approvals.

4 years ago

Reply from American Home Shield

Hi Rikki,
Thank you for bringing this issue with your AC system delay to our attention. I would be glad to speak with you to get the refrigerator repairs completed.

Aug. 19th, 2021

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Verified Customer

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Paresh Shimpi Mesa, AZ

It was very smooth experience, I had an issue, went to website and logged it. received confirmation of service within a day

4 years ago

Reply from American Home Shield

Hi Paresh,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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Dawn Ward Harleysville, PA

It was an easy and timely experience. My refrigerator stopped working and I was able to get a brand new refrigerator through American Hone Shield.

4 years ago

Reply from American Home Shield

Hi Dawn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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