American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Kimberly E Harris Upland, CA

My AC wasn't working right. The first technician couldn't come right away so I called back and they found me someone who could.

4 years ago

Reply from American Home Shield

Hi Kimberly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

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Verified Customer

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Don Wester Gilbert, AZ

Excellent results!! Company responded immediately, problem identified and solved in timely manner and technician was fantastic!

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Dori Turner Baton Rouge, LA

I have had great experiences with American Home SHield. Communication has been great. I have gotten my issues resolved in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Dori,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Roger Ingle Frisco, TX

Dont like the way AHS makes the service provider order parts through them instead of picking them up locally. It delays the repair for days if not weeks. It is ridiculous. I am waiting for parts for my dryer now.

4 years ago

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Verified Customer

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Vicki Prattville, AL

The monthly cost and the deductible have continued to increase. I'm about to decide it would be better and cheaper to put the monthly payment in savings instead of giving it to AHS, then paying for repairs myself. The problem is Ive paid AHS so much already that I'm not sure whether I should continue to pay to try to get my $ back down the road.

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for your feeback. We understand how important it is to see the value in the warranty coverage that you are paying for. I would be happy to speak with you further regarding your concerns.

Aug. 2nd, 2021

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Verified Customer

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Rajesh Lorton, VA

I had Kitchen faucet issue. The technician came and he ordered new faucet thru Moen ( I am original owner of the house ) free of coast and then replaced it.

4 years ago

Reply from American Home Shield

Good morning Rajesh,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Claudia sitar

Great customer service and fast response ! Most important peace of mind and no worries about repairs! Best decision ever!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Claudia. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Aug. 3rd, 2021

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Verified Customer

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Dave Rich Sterling Heights, MI

Ridiculously bad service. The trim around my sink cabinets is ruined and I haven't been able to use the dishwasher because your agents "didn't feel like letting the supplier know that it was an emergency" to come back and re-fix the dishwasher.

4 years ago

Reply from American Home Shield

Hi Dave,
I would like to express my concern regarding your dishwasher issues that need to be resolved. I would be glad to speak with you to get the issues resolved.

Aug. 13th, 2021

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Verified Customer

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Treva Bibbs-Bugg Lithonia, GA

They have always sent qualified professionals to my home. I have never had to schedule a second visit for the same problem.

4 years ago

Reply from American Home Shield

Hi Treva. We are delighted to hear about your great experience. We understand how important it is to our members to receive service they can count on. We are so happy that you chose AHS as your home warranty company.

Jul. 29th, 2021

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Verified Customer

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kristi I MILLER Aurora, CO

Rich was very prompt, friendly and professional. Enjoyed meeting him and will request if needed in the future.

4 years ago

Reply from American Home Shield

Thank you, Kristi. We appreciate you letting us know about the prompt and friendly service you received. We look forward to working with you again and taking care of your next repair need.

Jul. 29th, 2021

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Verified Customer

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Emory Hill Laurel, MD

This has been the worst experience of my life ...I have been trying to get my HVAC system repaired for over a month in a half ...I was told this was a reputable company , but the service I have received is far below zero standard ...not to mention I am still waiting to get the repairs done ...initial call was made on June 8th...if there was a way to cancel the warranty I would at this point .

4 years ago

Reply from American Home Shield

Hi Emory,
I hate to hear about the delay in service that has been experienced through AHS to have your HVAC system repaired. I would be glad to speak with you to reach a resolution.

Aug. 7th, 2021

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Verified Customer

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Isabella Diaz Lathrop, CA

Have used with successfully several times. Definitely worth the money. Don‚Äôt like all the contractors but that is another story.

4 years ago

Reply from American Home Shield

Hi Isabella. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. We look forward to working with you again soon,

Jul. 29th, 2021

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Verified Customer

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Kathy Cook Longboat Key, FL

I have had a very poor experience. I was almost a month without air conditioning in the middle of Florida summer. The response from the company was to have me pay to remove a condenser installed in 2006 in order to fix it as the out of pocket expenses would have exceeded $1800. This makes absolutely no sense. I would have gladly paid the crane fees to install a new condenser.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 1st, 2022

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Verified Customer

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Michelle Cammarata Saint Louis, MO

It was easy to set up online. Receive confirmation right away with the name of the company that was coming out to look at our appliance.

4 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know how easy it was to request service on line and get the information you needed for your service request. We look forward to being your home warranty company for many years to come. Thank you for choosing AHS.

Jul. 29th, 2021

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Verified Customer

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Peggy Lawson Yorba Linda, CA

I've had several appliances repairs through AHS and each tech has been very courteous, professional, knowledgeable and friendly.

4 years ago

Reply from American Home Shield

Hi Peggy. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Jul. 30th, 2021

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Verified Customer

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Tanya Cain Columbus, GA

I have a service contract open for repair to my AC unit and it was denied because stating modifications and construction is not covered under my contract. Now according to the contractor that was sent out they needed to order a part to the existing unit that needs replacing; for the damper. According to my contract dampers are covered. This is a $1600 repair that AHS will not pay. For 6 years like clockwork my monthly fee was collected but when I really need to use the warranty I paid into I was denied. I have to come out of pocket again to pay.

4 years ago

Reply from American Home Shield

Hi Tanya. I am sorry to hear that you were not pleased with the coverage decision for you rair conditioning. I would be happy to investigate this issue and follow up with you.

Jul. 30th, 2021

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Verified Customer

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Sally Singleton Plano, TX

The worst customer service I‚Äôve ever experienced Icaed over 10 times, wait time long, then someone would answer and I couldn‚Äôt understand one word they said. I was told Every time a supervisor would call me back with in 2 days, I‚Äôve yet to talk with someone my ice maker went out and they wouldn‚Äôt repair it. Now my air conditioner coils need to be replaced, They will pay $600 but I have to pay !1800.0its a rip off

4 years ago

Reply from American Home Shield

Good afternoon Sally,
I would be glad to speak with you to reach a resolution for the air conditioner repairs that need to be completed.

Aug. 5th, 2021

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Verified Customer

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NIKKIA JILES Tyler, TX

American Home Shield offerd me timely and supportive customer service. When anything brakes or malfunctions they are on speed dial and there with a quick fix. I

4 years ago

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Verified Customer

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Sandra Conn Beaumont, TX

Most service request are resolved in timely manners. Service personnel are prompt, courteous and explain problem and resolution. There hasp

4 years ago

Reply from American Home Shield

Hi Sandra. We greatly appreciate your time to provide a review of your experience. It's very good to hear that the resolution to your repair was explained and that you had a good experiece withe service contractor. We look forward to taking care of your next repair need as well.

Jul. 29th, 2021

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Verified Customer

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Marcela Gerber Dallas, TX

always helpful. worth the money. some companies they have contract with are not the most reliable. When you find one you like, stay with it!

4 years ago

Reply from American Home Shield

Hi Marcela. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Jul. 30th, 2021

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Verified Customer

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Katrina L Mendenhall Newport News, VA

I contact them about my ac being broke they sent someone out on Saturday and I need a part to fix it but the company nor American Home Shield have followed up. I have to keep calling them but everyone is blaming each other and the problem has yet to be resolved. It's hot and I have children and I'm still waiting to get the issue resolved.

4 years ago

Reply from American Home Shield

Hi Katrina. I am very sorry to hear that the issue with your air conditioning has not been resolved. I would be happy to speak with you and assist with a resolution.

Jul. 30th, 2021

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Verified Customer

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Travis Withrow Shasta Lake, CA

Up until recently, I was very impressed with AHS. We run an Airbnb business from our home and had both our washing machines and one dryer go out. The dryer got handled right away! But it was taking over a week to get anything done with our washer, causing us to lose a lot of business! We finally had to go buy a new washer ourselves. Then when wanting AHS to reimburse us, I was told three weeks after the incident that replacement would have had to come from a licensed contractor. This and $750 later on a new washer had made me very upset!

4 years ago

Reply from American Home Shield

Hi Travis,
I would be glad to speak with you to reach a resolution on the washer machine service request.

Aug. 3rd, 2021

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Verified Customer

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Laurie Viglietta Newport News, VA

From logging in to American Home Shield, it was quick and easy to file a claim. And a repair service was assigned, right away.

4 years ago

Reply from American Home Shield

Hi Laurie. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 30th, 2021

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Verified Customer

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Cheri Drew Seattle, WA

We inherited a 20 year old refrigerator with our home purchase, and used our policy to replace the motor. Then we needed to have our air conditioning serviced.

4 years ago

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Verified Customer

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Deborah Phoenix, AZ

Customer service was excellent. The representative who helped didn‚Äôt end the call until he made sure the issue was taken care of.

4 years ago

Reply from American Home Shield

Hi Deborah. Thank you so much for letting us know about the excellent service you received. We want you to know you can always count on AHS as your home warranty company.

Jul. 30th, 2021

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Verified Customer

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Elaine Bush Orangeburg, SC

They were quick to assign a service person but have taken too long to resolve my claim. Not pleased with offer on one appliance and still waiting too resolve another appliance. I called in om 6/28/21

4 years ago

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Verified Customer

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Cynthia Tanner Sacramento, CA

The plumbing problem (loose kitchen Neighbor fixed it in less than 15 minutes. faucet that I called about was not repaired. Told " a piece is missing". Neighbor went to Lowes which is about 1 mile away. Bought a piece for less than )

4 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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Chris Snyder Covington, LA

I was charged bogus charges for a repair and when I asked for an itemized copy of what the plumber submitted I was told I would receive an email and then told no an email couldn't be sent and I would receive a letter never received either one so I can only assume it's American Home shield who is taking advantage of their customers by charging them bogus charges

4 years ago

Reply from American Home Shield

Hi Chris. I am sorry to hear that you did not receive the information you requested. I would be happy to speak with you and assist with resolving this issue.

Jul. 31st, 2021

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Verified Customer

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Rebecca Wilhelm Saint Augustine, FL

I have had great experiences. Not sure if one of your contractors ripped me off, but I reported it and its in your hands. Would like to know if they did or not?

4 years ago

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Verified Customer

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Hazel Gonzalez Triangle, VA

Well I was very devasted because the MRE paiir they charge me 170.00 dollars.Im really hopi g that I get my money backnting company charge me 170.00 dollars testerday after doing my walls.

4 years ago

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Verified Customer

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Mary Ann McCart Goose Creek, SC

Have had this home insurance since we have bought our house and we use it often. However, we just got notified that our monthly payment is going up almost $25 a month. I think that is too much

4 years ago

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Verified Customer

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Rosylin Bessard-Dayton Stockton, CA

Always good w the exception of one V7 time w my Fresno CA home But I have both homes in 2 cities ctime in over 10 years.

4 years ago

Reply from American Home Shield

Hi Rosylin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Verified Customer

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Harmina Moheb Whittier, CA

It's been 25 days since I called for them to fix my refrigerator and it is still broken. I tried to contact the supervisor through customer service and they never got back to me. Every time I ask a question they never give me a sure answer so they always left me not knowing anything. My family currently still doesn't have a working refrigerator after 25 days because of this company.

4 years ago

Reply from American Home Shield

Hi Harmina. I am very sorry to hear that the problem with your refrigerator has not been resolved. I would be happy to speak with you and assist with getting this issue resolved.

Jul. 30th, 2021

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Verified Customer

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Charisma Douglass Seneca, SC

Excellent thus far. I have had no problems using AHS. Sometimes the reps are a little difficult to understand, but they get the job done.

4 years ago

Reply from American Home Shield

Hi Charisma,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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William J Smith Temple, TX

Great reliable, trustworthy company that I would recommend to family and friends. I am glad that I use American Home Sheild.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 21st, 2021

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Verified Customer

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Sherri Albritton West Monroe, LA

It has been hit and miss. Unfortunately, you are unable to assist me with my AC issues. We need a bigger unit according to the tech. AHS considers that an upgrade and will not cover it.

4 years ago

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Verified Customer

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John Soles Fayetteville, GA

I've been with Amer Home Shield for10years or longer. My Ac unit went down on June 30,2021 ad it still not repaired, It seem to be hard for AHS and the repair company to get on the ball and get it repaired. It's cooler outside than it is in my home. What's it going to take for me to get it repaired?

4 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your most recent issues to our attention. I would be glad to speak with you to reach a resolution for the AC repairs.

Jul. 23rd, 2021

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Verified Customer

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John Collins Souderton, PA

Home shield came thru for me but the first company they sent out was terrible they sent another out who took care of my problem

4 years ago

Reply from American Home Shield

Hi John,

thank you so much for taking the time to provide feedback about the second company that completed the repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 21st, 2021

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Verified Customer

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Jodie Del Rio, TX

I have two issues, one being my ac unit and the second was my feet. Both times they have resolved my issue w/o any difficulty.

4 years ago

Reply from American Home Shield

Hi Jodie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Jodi McCulloch Plainfield, IL

I have had a horrible experience with American Home Shield, my clothes washer is broken because of the repair guy that they sent, I have spent hours on the phone over the past 2 weeks and my washer is still not fixed, and they refuse to put my machine in for replacement and no one will call me back. American Home Shield is a terrible company and a scam!

4 years ago

Reply from American Home Shield

Hi Jodi,
I hate to hear about your most recent AHS experience to have the washer machine repaired. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2021

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Verified Customer

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Lisa Henderson Branson, MO

They are true to their policies and quick to respond. I've never had a home warranty before and recommend it to anyone.

4 years ago

Reply from American Home Shield

Hi Lisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Lucy Cotter North Versailles, PA

used twice so far for Furnace and Air conditioner. Both were repaired by professional knowledgeable friendly companies.

4 years ago

Reply from American Home Shield

Good evening Lucy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Chantal Johnson Newport News, VA

This company is on the fence for me. I've had some good companies come out but more than not I've had to get a 2nd opinion by another professional, who actually fixes the problem.

4 years ago

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Verified Customer

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Kari Campbell Montgomery, TX

11 days from the loss of the air conditioner. The repair company came 8 days ago and they are still waiting for AHS to authorize the repair. We are both Realtors and question whether we would advise our buyers to use this service.

4 years ago

Reply from American Home Shield

Hi Kari,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you and assist with a resolution to get the air conditioner system repaired.

Jul. 23rd, 2021

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Verified Customer

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Rhonda Nicholson Gastonia, NC

It has definitely been worthwhile having this support from American Homeshield. My air conditioning is not working right now. I'm hoping I can get a discount on a new unit.

4 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for sharing your feedback with American Home Shield. We hope the air conditioner repairs work out in your favor!

Jul. 27th, 2021

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Verified Customer

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Karen Milburn Spring, TX

One month after moving we had an AC go out. After all the costs of buying a new house, It was nice to pay $75 and get a blower motor replaced.

4 years ago

Reply from American Home Shield

Hi Karen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Randy D Baucom Monroe, NC

I have had to request service twice and AHS has been prompt in scheduling and the contractor used has been very professional in correcting my issue

4 years ago

Reply from American Home Shield

Hi Randy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Erick Manuel Cedeno El Paso, TX

Great Experience . They have always been very professional and always performed in a timely manner. I am very Happy with their service.

4 years ago

Reply from American Home Shield

Hi Erick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Joseph D. Kinney Erwin, TN

They are great I have done everything I have asked in a timely manner I'm going to receive my microwave today ahead of schedule

4 years ago

Reply from American Home Shield

HiJoseph,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Kenneth Niess Pahrump, NV

Somehow there was an error with my policy but when I called the error was fixed by a great customer service representative

4 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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