American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Kevin Johnson Burlington, WI

I like knowing that when I need the service it is there, peace of mind. What can be approved is easier to get ahold of customer service and faster service providers.

4 years ago

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Verified Customer

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Kam Van Nuys, CA

HORRIBLE CUSTOMER SERVICE! I was promised a call back to resolve an issue ... never got that phone call or my issue resolved! Their endor forced me into paying cash in person and AHS claimed they would "follow up" but that didn't happen despite my multiple phone calls.

4 years ago

Reply from American Home Shield

Hi Kam,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Carol Anne Hartman Taylorsville, NC

They're great for small fixes (although generally not quick at all), but for larger issues, they will continue to fix the same problem over and over and over instead of replacing the entire unit causing the issue.

4 years ago

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Verified Customer

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Jordon Owens Ft Mitchell, KY

They never checked on us through our experience. When we would call to get updates they acted like we were stupid and didn't understand what was going on. They did deny the third diagnosis which we understood why but we realized that the diagnosis was wrong and called them back to get someone out to to figure out what the issue is they tried to tell us they couldn't get anyone out. We have had a horrible experience with this company.

4 years ago

Reply from American Home Shield

Hi Jordon. I am very sorry to hear that you have not had a good experience with your recent service request. I would be happy to speak with you to address this issue and assist with a resolution.

Jul. 20th, 2021

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Verified Customer

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Jackee Doss Country Club Hills, IL

My recent experience has been very discouraging. I place a service request on June 27th and had to call because no one showed up. Second vendor was canceled. 3vendor came and I am still waiting for Jot Water in my house.

4 years ago

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Verified Customer

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Stephanie Dagenais Maple Park, IL

The customer service was excellent and the company that was sent to complete our repair was professional and competent.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Sandra kocisak-Doine Pahrump, NV

Breaker box kept tripping. AHS sent Out electrician who promptly fixed the problem. No extra cost was incurred.Having AHS puts your mind at ease.

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Gwen Pfafftown, NC

American Home Shield has saved us thousands of dollars in home repairs. They work with quality contractors who are prompt and professional.

4 years ago

Reply from American Home Shield

Hi Gwen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Anthony West Broken Arrow, OK

Called to get faucets on the outside of the house fixed . Plumber showed up and fixed/ replaced what was broken with no problems ,but no one has shown up to patch the hole in my wall left by the plumers

4 years ago

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Verified Customer

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Timothy May Mangum, OK

The air conditioner company great. The washing machine is ok but wife is 4ft 8in and would like to have had a front loader. Has to stand on a stool to get the cloths out.

4 years ago

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Verified Customer

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Brenda Rowell Mangum, OK

Great for unexpected emergencies! The only thing I would improve is the timeliness of getting a technician and having the technician actually call about service.

4 years ago

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Verified Customer

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Carrie Bumiller Middletown, OH

All of our service has been great. Customer service has been great and the companies they contract with have been fabulous

4 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

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Verified Customer

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Dorian Price Homewood, IL

My experience has been challenging, confusing, and extremely frustrating. My issue with water in the basement was not taken as a priority. It is extremely difficult to speak with a supervisor. It took several months to resolve my problem. The experience makes me want to cancel my membership. This is my second time have to fight for my rights that are clearly written in my policy.

4 years ago

Reply from American Home Shield

Hi Dorian,
I hate to hear about the stoppage issues that have occurred within your home. I would be glad to speak with you to assist with a resolution to have the repairs completed.

Jul. 23rd, 2021

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Verified Customer

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Garth Creekmore Newark, OH

Most of the customer service representatives don't listen agent you talk. They constantly interrupt. When I asked to speak to a supervisor, the request was never completed. I had these issues with multiple customer service people.

4 years ago

Reply from American Home Shield

Hi Garth,
I would be glad to speak with you in regard to your most recent American Home Shield experience and the lack of customer service.

Jul. 23rd, 2021

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Verified Customer

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Greg Edmond, OK

This company is a rip off. They take your money and then they they do everything possible to deny your coverage. They do not send you any information regarding your claim, you have to call them. When you call them, they make you wait for over half an hour. When they do answer, the person talking to you can barely speak English and their answers to your questions are obviously scripted. I will be cancelling this "service".

4 years ago

Reply from American Home Shield

Hi Greg,
I hate to hear about your most recent AHS service experience to speak with an AHS representative. I would be glad to speak with you to discuss the issues that need assistance.

Jul. 20th, 2021

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Verified Customer

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Aracely Lopez Phoenix, AZ

I have had American Shield in the last and was very happy with service. Recently I+C11m not HAPPY with their service. We put in a request for the AC unit and they sent two different companies. I feel like we are getting the run around. The AC company says they need the ok from American and American says they need the information from the AC. Meanwhile I live in Az where it gets very hot! Also when we call to American the person we talk to is working from home and all you hear is their kids in the background.

4 years ago

Reply from American Home Shield

Hi Aracely. I am sorry to hear that you have not been pleased with the recent experience for service needed on your air conditioning. We are here to address your concerns. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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Sue Tavares Farmersville, TX

They have always been quick to respond when needed. The companies that have responded were very quick to diagnose the problem & resolve it.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sue. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 8th, 2021

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Verified Customer

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Theresa Lyons Warrenton, VA

AHS has been servicing my AC for 5 years and fixing the same problem for 5 years. Don't you think it needs to be replaced???!!!! Getting sick of sitting for days in the summer without AC while my AHS feels continue to increase every year

4 years ago

Reply from American Home Shield

Hi Theresa. We do understand how important it is to have your air conditioning working properly. I would be happy to speak with you to see how I may assist with resolving this matter.

Jul. 8th, 2021

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Verified Customer

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Poppy Pousson Beaumont, TX

Long hold times when I call the call center and the call center is not in the United States the people seem to be somewhat rude and the last time I needed an AC fixed hi sit in 87% humidity and 87 degrees in my home it was too uncomfortable to be in my home and this lasted for over two weeks.

4 years ago

Reply from American Home Shield

Hi Poppy. I am sorry to hear about the delay in repairing the problem with your air conditioning. Thank you for letting us know about this issue and your concerns with the hold times as well. I would be happy to speak with you and assist wih resolving this matter.

Jul. 12th, 2021

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Verified Customer

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Pat Gardner Ambler, PA

Because I have been waiting on a resolution for 3 months for my jacuzzi pump repair. Never receive a call back from customers relations or a supervisor as promised everyday to help to help!! I was promised by supervisor Jessica that I would be able to hire my own contractor who had pump readily available and be reimbursed for the work. I cannot put my house on the market to sell with holes in my ceiling and bathroom until repairs have been made to the tub!! Totally frustrating that I have to call everyday and get the same run around story for each agent!!!

4 years ago

Reply from American Home Shield

Hello Pat. Thank you for letting us know about your service experience with your jacuzzi tub. I regret to hear that the issue has not been resolved and I can see why this would be upsetting. I would be happy to speak with you to assist with resolving this issue.

Jul. 12th, 2021

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Verified Customer

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James Metsger Concord, NC

My dishwasher has been broken for 10 days. We had a repairman come, but when we ran it for the first time a couple days after he left it didn't work. I called AHS and had a terrible experience with a customer service representative. She accused me of fabricating a story which was not true. He told me "all the calls are recorded and she can play the conversation back." I wish she had! She wouldn't transfer me. She wouldn't give me a phone number for customer service. I'm so frustrated I'm considering saving the $1000 I pay per year for the service.

4 years ago

Reply from American Home Shield

Hi James. Thank you for your feedback. I am sorry to hear that the problem has not been resolved with your dishwasher. I would be happy to speak with you and see how I may assist in resovling this issue for you.

Jul. 9th, 2021

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Verified Customer

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Larry Moore Houston, TX

My microwave has broken for a month. Technician came out submitted report to the authorization department to replaced the microwave and still no results. I have made several calls to find out what is going on. I was told that they are expediting the paper work to resolve the problem and that I will be call in 24 hours. Still no call and no resolution.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution for the microwave.

Jul. 21st, 2021

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Verified Customer

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Daryl B Columbia, SC

I have never had any issues with AHS taking care of claim made. All interactions have been professional and quickly resolved

4 years ago

Reply from American Home Shield

Good morning Daryl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Home Owner Arlington, TX

The service providers booked by AHS are not always the closest or most available. Since the provider is selected for you, you can't choose based on availability. This causes delays in service.

4 years ago

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Verified Customer

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Bill Diamond Alexandria, VA

Fantastic service with GREAT pros! Barely any edit to schedule service. Super prompt, working two days! Tech knew our house - he helped build it!

4 years ago

Reply from American Home Shield

Good afternoon Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 9th, 2021

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Verified Customer

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Floyd Reese Spring, TX

I recently filed a claim when my AC Coil failed. There contracts states the repair is covered. It was my surprise to learn that I was responsible for an additional $2500.00 of the claim amount. I was forced to use there service repair company. This company is a total ripoff and should be closed down. They misrepresent their coverages and practice unfair deceptive trade practices.

4 years ago

Reply from American Home Shield

Hi Floyd,
I am sorry to hear about the AC repairs and the additional non-covered cost needed to complete the repair. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2021

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Verified Customer

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Ervin McCoy Hattiesburg, MS

I called in May to get my refrigerator fixed and it's still not fixed. The company keeps coming out charging extra money and rescheduling. They want be back until July 8. I have lost hundreds of dollars throw away food because of mold. I can't keep food in it. I been dealing with this going on 3 months now

4 years ago

Reply from American Home Shield

Hi Ervin. Thank you for your feedback regarding the issue with your refrigerator. I am sorry to hear that the problem has not been resolved. I would be happy to speak with you and assist with a resolution.

Jul. 20th, 2021

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Verified Customer

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Dennis Von Radesky Deltona, FL

On the most part they are very professional, courteous, and anxious to assist your needs. Their contractors are knowldgeable and professional.

4 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Alan W Myers Granbury, TX

They refused to send another tech out even though Millrnnium was out 4 times, lied to us about how to fix it, every time we called we got someone we could barely understand and they told us we had no choice but to use them. I finally reached out to my neighbor and they had the same experience and told us of other services we could get. We have never had a problem with AHS before but this was the worst. I finally got someone called Richard who was amazingly helpful and understanding, he appealed it to a manager and they send Texas Heat and Air out which was much better.

4 years ago

Reply from American Home Shield

Hi Alan. Thank you for letting us know about your repair experience. I do hate to hear that you had a problem with getting another vendor assigned. I would be happy to speak with you to see if there may still be an issue I can assist with resolving for you.

Jul. 6th, 2021

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Verified Customer

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Cindy Sheldon Chandler, AZ

This company will cheat you out of a replacement any way it can, and it has every angle and scheme figured out to keep from paying you what is fair. Been paying them for motor than 20 years. They outsource their telephone personnel who, in my EVERY experience, is nearly impossible to understand and extremely frustrating! You're better off paying for repairs out of pocket when u need them. And one big note: you have to use THEIR HANDPICKED SERVICE COMPANIES! Be very wary of this shyster company.

4 years ago

Reply from American Home Shield

Hi Cindy. We are very sorry to hear that you have not had the best experience with your repair needs being met. We are here to address your concerns. I would be happy to speak with you and see if I may assist with resolving this issue.

Jul. 6th, 2021

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Verified Customer

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Kenneth Keith Fountain Inn, SC

We have been a customer for more than 15 years. Our latest unpleasant encounter was with built in microwave. The first $75 service revealed parts were needed to be ordered we waited a month with no action. After multiple calls AHS offered to give us $74 toward the purchase of a new microwave we would purchase and self install. We are still in disbelief of the way they treated us I am in process of checking out more customer friendly providers.

4 years ago

Reply from American Home Shield

Hi Kenneth. I am sorry to hear that you are not pleased with the way the service was handled for your microwave. I would be happy to speak with you to try to resolve this matter.

Jul. 6th, 2021

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Verified Customer

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Karen Goelz Kendallville, IN

They are very prompt and quickly assign a repair person. Also, they are very responsive when you have issues with an assigned repair person.

4 years ago

Reply from American Home Shield

Hi Karen. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive fast, dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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Verified Customer

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Phil Queen Creek, AZ

The people came out to do the job seems like they're not motivated, take pride, or even care about to make people happy and they're there just for the money and they do the job poorly except one came out and replace the shower gasket and ask my wife to give good review although he did do a good job.

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for taking time to let us know about your repair experiences. I am sorry to hear that you have not been satisfied with technicians. I would be happy to speak with with further regarding this matter.

Jul. 6th, 2021

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Verified Customer

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Tracy Lesser Winston-Salem, NC

I have been having trouble trying to schedule my repair with Sears. I called Sears twice to reschedule and both times their "system was down". I called AHS to help reschedule. The woman that I spoke with was not helpful at all. Her advice was for me to call Sears and reschedule. Then she said she would send me an email with a link to reschedule (just to get me off the phone). Never received the link and I'll need to deal with Sears myself. Very disappointing!

4 years ago

Reply from American Home Shield

Hi Tracy. I am very sorry to hear you are having trouble rescheduling your appointment with Sears. I would be happy to speak with you to assist with a resolution to this issue.

Jul. 20th, 2021

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Verified Customer

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Rita F Bogdan Round Rock, TX

Friendly and helpful staff. AC was out during 95 degrees they had repair people come to my house the next day in the morning.

4 years ago

Reply from American Home Shield

Hi Rita,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Micherra Marsha Charlotte, NC

Scheduling was easy, customer service was excellent and a well qualified technician fixed what seemed to be a very complex issue with my plumbing.

4 years ago

Reply from American Home Shield

Hi Micherra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Teresa Cavallo San Antonio, TX

My last incident for my AC was painful. I had to do all the work in getting the part. I was without AC from June 8-June 30. The contract could have gotten the part within a day but had to wait for American Home Shield to provide the part which took weeks. In addition all cost were not covered. I had to pay an additional $650 for the contractor to "modify" for the new part which I feel should have been covered by my insurance. I have been a loyal customer for over 10 years and I'm very disappointed in the recent service I received.

4 years ago

Reply from American Home Shield

Hi Teresa. I am sorry to hear that you were not happy with your most recent request for your air conditioning. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Jul. 8th, 2021

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Verified Customer

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Jeffrey T Toschlog Houston, TX

It is impossible to speak to anyone in authority. When I requested to speak to a manager, I was placed on hold for over an hour until I hung up. The representative logged it as an failure of her equipment. AHS seems unconcerned about actually resolving issues between their clients and bad contractors.

4 years ago

Reply from American Home Shield

Hi Jeffrey. I am sorry to hear about your recent experience with AHS. I am sure it was upsetting not to reach anyone who could address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Deanna Mcclerkin Houston, TX

I rate American Homeshield a 2 because when you need or have a service call they will not get the items fixed. They will come up with reason why not to fix your work order. I have been with American Home shield over 15 years and they are beginning to treat the customers horrible.

4 years ago

Reply from American Home Shield

Hi Deanna,
Your patronage is more than appreciated for the past 15 years. I would be glad to speak with you to discuss your experience.

Jul. 20th, 2021

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Verified Customer

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Karla Bonnard-Head Springfield, MO

Fast and Reliable when issues occur. Service providers always have followed proper procedures when providing services and in a timely manner.

4 years ago

Reply from American Home Shield

Good morning Karla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Nicole Shepard Jacksonville, FL

I'm still waiting on a washer and its been 3 weeks. They did not cancel the first order as I asked due to the way I was being treated so that company came out anyway. Was told GE would call in 3 to 5 days for delivery and today is day 5. I dred calling AHS because each call is an hour to an hour and half. Too stressful. I just want my washer

4 years ago

Reply from American Home Shield

Hi Nicole,
We hate to hear about your most recent AHS experience to have the washer repaired. I would be glad to speak with you to address the issues.

Jul. 8th, 2021

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Verified Customer

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Andrea Ward Crescent, PA

I've used AHD off and on for decades but this time I have noticed a severe decline in customer service. It appears that they have offshored their customer service resulting in never being able to speak to the same person, no follow up on the status of claims on behalf of the customer, and no sense of urgency

4 years ago

Reply from American Home Shield

Hi Andrea,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Paul Edward rene Sterling, VA

Excellent I have issues with my sump pump and they replaced it very cheaply. I also had issues with my main central a d

4 years ago

Reply from American Home Shield

Hi Paul,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jul. 7th, 2021

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Verified Customer

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Chris Whitney Mc Gregor, TX

Easy to work with and very responsive. Has definitely been worth the money to have this coverage. Don't buy an older home without it.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Yolanda Monk Jacksonville, NC

It was my 1st time using the service. Customer service was great & the company that came to fix my problem was awesome as well.

4 years ago

Reply from American Home Shield

Hi Yolanda. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear your repair need was taken care of with ease. We look forward to taking care of your next repair as well

Jul. 7th, 2021

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Verified Customer

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Chaudry Ahmed Canoga Park, CA

Long hold time about 45 minutes . I called Five days & talked to different customer service rep, but were not able to solve problem. Asked them connect with manager. They told me Manager is not available. Every time called it transfer overseas calling centers. I live in United States & hard to explain them what's going on. Every time they signed contractor was cancelled with in couple hours . Then I have to call them again . It is nightmare.

4 years ago

Reply from American Home Shield

Hi Chaudry. I am sorry to hear that you have not had the best experience in reaching someone to assist you when calling. I know long hold times can be frustrating. I would be happy to speak with you further to assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Monique B Tucson, AZ

I appreciate the service. They have been great. The only drawback, and it's minor - is that it can be difficult difficult to understand the agents from time to time.

4 years ago

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Verified Customer

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Valerie Hoeller Zimmerman, MN

Great coverage and service. Our local utilities offer something like this but it is more costly and does not even provide half the coverage

4 years ago

Reply from American Home Shield

Hi Valerie. Thank you for letting us know how pleased you are with the coverage we offer. We want our members to trust in the service we provide. Thank for your allowing AHS to do that for you.

Jul. 7th, 2021

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Verified Customer

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Dave Kovanda Surprise, AZ

!. They have their own dealer list so you cant pick your own provider and if the appliance is deemed unrepairable. they give you either the cheapest replacement possible or enough cash to buy the cheapest replacement available. Ypu dont get the same appliance you previously had. Its ridiculous.

4 years ago

Reply from American Home Shield

Hi Dave. Thank you for your feedback regarding your repair experience. We do hate to hear that you were disappointed with the offer for replacing your applaince. I would be happy to speak with your further regarding this matter.

Jul. 16th, 2021

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Verified Customer

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LEONARD Lebowitz Philadelphia, PA

Service provided in timely manner. Excellent service for A/C problem. Technician was a true professional and a credit to AHS

4 years ago

Reply from American Home Shield

Hi Leonard,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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