American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Sean Suskind

Terrible. American Home Shield has got to be one of the worst home warranty companies out there. They use sub standard contractors that do terrible work or no work at all. They are a complete waste of money and only survive because they pay websites to give them favorable reviews without ever checking with actual customers. Do not use them. You will be sorry

5 years ago

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David Patton

I was charged for an access fee of $250 because the contracted AC person did not have their own ladder. Getting American home shield to reassign the issue to a different company just resulted in them assigning this back to the same company that didn't have their own ladder. Getting them to find a contractor that can do the work instead of being assigned to a very small pool of contractors. Also was charged another service fee for asking for a second opinion after the customer service rep offered me options when I did not agree with the plumber that spent 10 seconds on 'diagnosis'.

5 years ago

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Elizabeth Young

Can't get of hold of anyone till two hrs later. and when you put me on hold you cut off phone line and don't call me back, when you say you will if we get cut off. And all the contractors you send to fix my frigerater can't fix the problem. So what are you going to do about it?To fix problem!!!

5 years ago

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Samantha

$75 per problem. They said they can have three problem fixed at the same time (with that $75 per visit), but the plumber that showed up said he can only fix the toilet but not other problems (sprinkles, etc.). So it means that for three different problems they call three different people/company and that could cost $75x how many problems. I don't see a point of buying the insurance

5 years ago

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Lorraine Sadler

Use their website to ask for repairs and their response is almost instantaneous. Their repair men/women are skilled, credible and courteous

5 years ago

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Courtney Sherman

I am a new customer and had my first service request completed through American Home Shield and the repair went very well.

5 years ago

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SUSAN QUIDLEY

This was a dryer repair and the waid was ok - however if AC and it happened on a Friday it wouldn't be good due to having to wait until a repairman could get out

5 years ago

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Joyce Staats

Every time Iâ€™ve had a need to use AHS they have been prompt on getting a repairman and repairs have been completed. Very professional company.

5 years ago

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John Sellers

The service they provide is excellent. Surely they can improve their phone system so that the wait for service is no more than a few minutes

5 years ago

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Patricia Young

My experience with them this year on my AC unit was easy to handle with them & I had great service from the company they sent to service my unit.

5 years ago Edited January 10, 2024

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Emma Wallen

Fast response, great coverage & protection that is thorough & fair. Provides peace of mind for big ticket potential breakdowns or repairs needed in the home.

5 years ago

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Tracey M

Prompt service and accurate work. Explains what was fixed and why. Makes safety recommendations when observed. Friendly technicians

5 years ago

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Sean

They are willing to work with me on finding a vendor. I live in Key West and finding good companies can be a challange.

5 years ago Edited January 10, 2024

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Leila Butler

American Home Shield is accurate with their time & with the Contractors they send out to help solve whatever problem you are having in your home.

5 years ago

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Sandra

I have always been treated very well. They have always fixed my lifes hiccups with contractors that always treat me well.

5 years ago

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Regina Rankins

Excellent customer service and speedy delivery on repairing and fixing my air conditioner unit. Thanks for being a reputable company!

5 years ago

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Flower Glen Allen, VA

They are okay. One big problem is they raise the rates on you every year. Some of the companies they use to service your area aren’t all A+ ratings . It’s great when you need it and your issue gets fixed.

5 years ago Edited January 10, 2024

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John Doe

They don't follow up if the problem was resolved. I have been without hot water for two weeks and they told me to go through the hot water heater company. I understand it it's still under warranty but I asked him to please have a new one installed and will resolve the paperwork on the backend. Pretty much anything in your home that is in the warranty will not get fixed through them. So what's the point?

5 years ago

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Sabrina Reed

I give it a three because the vendors they typically recommend can never get to us until days and/or weeks later. They need to provide options of companies to us so we don't have a long wait time.

5 years ago

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Betty Ward

So far, they have sent very qualified people, in a very timely manner and very friendly and kind, as well. So appreciative!

5 years ago

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Heather Reed Yuba City, CA

I have had my contract for 8 years I just found out the washer/dryer is now not included of course when my dryer went out. My service price went from 438 a year to over $500 and less coverage. Last week they sent out a contractor that don't even service tankless water heaters and I keep requesting follow up issue not solved and I'm not getting anywhere!

5 years ago

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Donnie Wilson Newport News, VA

I have received excellent service from companies AHS has selected . Everyone has been professional and got the job completed.

5 years ago

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Avera L. Stewart. Huntsville, AL

I am displeased with my service, I never received my $100.00 back from you. You pulled $200.00 from my back account when I owed you $100.00.You set me up with a pluming company but I had air conditioning problems. The air conditioning people you sent said that You wouldn't pay pay the service. I purchased a new unit from them and paid them $4000.00 out of my pocket but you didn't return my $100.00 back from the pluming company. You owe me $100.00. You will hear from me again from Small Claims Court. I cancelled my contract for these reasons..

5 years ago

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Michelle Simpson Elizabethtown, KY

They have always taken care of every problem that have come up at my home. The customer services is always on point or above and beyond.

5 years ago

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Shari Orlando, FL

Every time we call it is up to FOUR HOURS on hold, IF we are able to get through at all. It has been almost TWO MONTHS and our dishwasher is STILL NOT FIXED. "supposedly" the needed parts have finally been ordered but there is no update on our file, that can be seen when we log on to ahs.com it is impossible to spend an entire day sitting on hold to get any information from you AND this is the SECOND vendor since the first one, who was here 6+ times, was completely inept and useless as my dishwasher is STILL NOT FIXED

5 years ago

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Rosalina Shearer Tucson, AZ

The Representative was very efficient and understand my issue and response time was very excellent. Thank you for your awesome well train staff!

5 years ago

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Ronald Ryan Orlando, FL

I recently had a problem the first contractor could not fix. AHS provided another contractor that resolved the problem.

5 years ago

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r wilkes Simpsonville, SC

I was not satisfied with cash payment amount for refridge. It was stated that this was their cost and not a retail cost even though they could not provide one out of their stock.

5 years ago

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Pearce Cape Canaveral, FL

Quick professional service. Additionally the representative was polite and kept me informed of the procedure that was corrected.

5 years ago

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Paul Vigil Wyncote, PA

I was told that our refrigerator needs to be replaced on 7/20 and had to find this out from the repair company as American Home Shield will not contact me. I have been trying to contact the correct department that I was sent to and the phone wait is 2 1/2 hours...every time I call. I was told that they would contact me and it has been a month without any word from American Home Shield.

5 years ago

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Pat Sullivan Thorofare, NJ

Last call in on August 7 still has not been resolved. It's a sink faucet and they haven't gotten parts yet. Very dissatisfied. Apparently the companies contracted to do the work are not reliable

5 years ago

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Martha Midland, TX

They always have provide great service for the items that insured, they have professional contractors. Though, lately, it's been hard to talk with somebody on the phone.

5 years ago

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M. Turnidge Springville, UT

Every interaction has been a good experience. they have been very quick to arrange service and to replace something when needed.

5 years ago

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Kimberly Tate Ellenwood, GA

Great customer service. Needed my Ac fixed, they found a company to fix the same day.I have two elders in my home, I needed the ac fixed .

5 years ago

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Gabriel Roque South Gate, CA

Had all kinds of problems with my ac unit Coverage. So disappointed. First of all I upgraded my coverage to cover my ac unit and then they tell me it not covered . I paid another upgrade two weeks( two upgrade fee )because the person I talk too said the first one will cover and didn't, and now the unit is recalled which you don't cover!! I'm putting my new unit on Sunday!!! I got charged twice to up grade and that not fair!! I will not use you again!!

5 years ago

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Charlotte Simmons Baytown, TX

I have been trying to get my AC repaired for over a month. The company they assigned first didn't do the install properly. I called AHS multiple times and was told each time someone from their "Contractor" department would call me back. Only to find out there is no such thing as a "contractor department". The AC company originally assigned came out 4 times and never fixed the problem correctly. I did not want the same company out again but AHS would not assist in assigning another company.

5 years ago

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C Revere Chandler, AZ

When we finally got through on your call line after three try's. Our problem with are microwave was reviewed and replaced in a week.

5 years ago

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William A St John Spokane, WA

We were very pleased with the reliability and professionalism of the service people who dealth with our appliance isues.

5 years ago

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Mark Ladera Ranch, CA

Once I was able to get a customer service rep on the phone, AHS was able to get my repair expedited. Unfortunately, it took over 45 minutes to connect with an actual person.

5 years ago

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Laura Shupe Yucaipa, CA

Submitted a service call, tech came, and we were told to call back the following week. Did so, were initially told the claim was denied, then put on told and told it was actually approved and that the claim would be processed and some would call within 24 hours, which they did not. Had the same experience 5 more times over the following weeks and have never received a callback from the auth dept. I guess it was denied. HORRIBLE service.

5 years ago

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Faviola Ultreras Goodyear, AZ

This company is very Professional. Their customer service representatives were excellent and answered all of my questions.

5 years ago

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Ursula Walls Matteson, IL

Very efficient and satisfied my claim in a timely fashion. The serviceman that AHS contracted to do the work was very good.

5 years ago

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Loretta Suzda Hartland, WI

They have professional people who are dependable and take pride in their work. I was very impressed with the company that was recommend.

5 years ago

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Terri Venetz East Stroudsburg, PA

Fast service and no hassle. I reported a claim and they had someone call me within hours and service was scheduled the very next day.

5 years ago

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John scavulli La Jolla, CA

Limited experience. A plumber came for the first visit and was not impressive. The second call involved refrigerator and dishwasher and was a better experience but is still to be completed

5 years ago

Reply from American Home Shield

Hi John, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Mynor P. Virginia Beach, VA

Great service, timely and easy. They scheduled the appointment to fix the problem as soon as possible. Website is easy to navigate.

5 years ago

Reply from American Home Shield

Hi Mynor,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Jems Smith Fayetteville, NC

Never failed me yet. Whatever situation I have usually is solved the day the experts arrive or within 7 to 10 days after assessment.

5 years ago

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Miluska Walker Kennesaw, GA

When we called for service we received a schedule service date immediately. Technician was efficient on date of service.

5 years ago

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D Walker Citrus Heights, CA

Super easy to arrange repairs when needed. Affordable rates. Peace of mind that I won't have to pay more than my deductible for any repair.

5 years ago

Reply from American Home Shield

Hi D, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2020

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Elizabeth Cumming, GA

Joined AHS and a week later my refrigerator's ice maker broke. AHS had it fixed and operational in record time. Thank you AHS!

5 years ago

Reply from American Home Shield

Hello Elizabeth, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

American Home Shield Reviews