American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Flower Glen Allen, VA

They are okay. One big problem is they raise the rates on you every year. Some of the companies they use to service your area aren’t all A+ ratings . It’s great when you need it and your issue gets fixed.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

John Doe

They don't follow up if the problem was resolved. I have been without hot water for two weeks and they told me to go through the hot water heater company. I understand it it's still under warranty but I asked him to please have a new one installed and will resolve the paperwork on the backend. Pretty much anything in your home that is in the warranty will not get fixed through them. So what's the point?

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Sabrina Reed

I give it a three because the vendors they typically recommend can never get to us until days and/or weeks later. They need to provide options of companies to us so we don't have a long wait time.

5 years ago

check_circle

Verified Customer

star star star star star

Regina Rankins

Excellent customer service and speedy delivery on repairing and fixing my air conditioner unit. Thanks for being a reputable company!

5 years ago

check_circle

Verified Customer

star star star star star

Betty Ward

So far, they have sent very qualified people, in a very timely manner and very friendly and kind, as well. So appreciative!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Heather Reed Yuba City, CA

I have had my contract for 8 years I just found out the washer/dryer is now not included of course when my dryer went out. My service price went from 438 a year to over $500 and less coverage. Last week they sent out a contractor that don't even service tankless water heaters and I keep requesting follow up issue not solved and I'm not getting anywhere!

5 years ago

check_circle

Verified Customer

star star star star star

Donnie Wilson Newport News, VA

I have received excellent service from companies AHS has selected . Everyone has been professional and got the job completed.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Avera L. Stewart. Huntsville, AL

I am displeased with my service, I never received my $100.00 back from you. You pulled $200.00 from my back account when I owed you $100.00.You set me up with a pluming company but I had air conditioning problems. The air conditioning people you sent said that You wouldn't pay pay the service. I purchased a new unit from them and paid them $4000.00 out of my pocket but you didn't return my $100.00 back from the pluming company. You owe me $100.00. You will hear from me again from Small Claims Court. I cancelled my contract for these reasons..

5 years ago

check_circle

Verified Customer

star star star star star

Michelle Simpson Elizabethtown, KY

They have always taken care of every problem that have come up at my home. The customer services is always on point or above and beyond.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gabriel Roque South Gate, CA

Had all kinds of problems with my ac unit Coverage. So disappointed. First of all I upgraded my coverage to cover my ac unit and then they tell me it not covered . I paid another upgrade two weeks( two upgrade fee )because the person I talk too said the first one will cover and didn't, and now the unit is recalled which you don't cover!! I'm putting my new unit on Sunday!!! I got charged twice to up grade and that not fair!! I will not use you again!!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shari Orlando, FL

Every time we call it is up to FOUR HOURS on hold, IF we are able to get through at all. It has been almost TWO MONTHS and our dishwasher is STILL NOT FIXED. "supposedly" the needed parts have finally been ordered but there is no update on our file, that can be seen when we log on to ahs.com it is impossible to spend an entire day sitting on hold to get any information from you AND this is the SECOND vendor since the first one, who was here 6+ times, was completely inept and useless as my dishwasher is STILL NOT FIXED

5 years ago

check_circle

Verified Customer

star star star star star

Rosalina Shearer Tucson, AZ

The Representative was very efficient and understand my issue and response time was very excellent. Thank you for your awesome well train staff!

5 years ago

check_circle

Verified Customer

star star star star star

Ronald Ryan Orlando, FL

I recently had a problem the first contractor could not fix. AHS provided another contractor that resolved the problem.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

r wilkes Simpsonville, SC

I was not satisfied with cash payment amount for refridge. It was stated that this was their cost and not a retail cost even though they could not provide one out of their stock.

5 years ago

check_circle

Verified Customer

star star star star star

Pearce Cape Canaveral, FL

Quick professional service. Additionally the representative was polite and kept me informed of the procedure that was corrected.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Vigil Wyncote, PA

I was told that our refrigerator needs to be replaced on 7/20 and had to find this out from the repair company as American Home Shield will not contact me. I have been trying to contact the correct department that I was sent to and the phone wait is 2 1/2 hours...every time I call. I was told that they would contact me and it has been a month without any word from American Home Shield.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Pat Sullivan Thorofare, NJ

Last call in on August 7 still has not been resolved. It's a sink faucet and they haven't gotten parts yet. Very dissatisfied. Apparently the companies contracted to do the work are not reliable

5 years ago

check_circle

Verified Customer

star star star star star

Kimberly Tate Ellenwood, GA

Great customer service. Needed my Ac fixed, they found a company to fix the same day.I have two elders in my home, I needed the ac fixed .

5 years ago

check_circle

Verified Customer

star star star star star

M. Turnidge Springville, UT

Every interaction has been a good experience. they have been very quick to arrange service and to replace something when needed.

5 years ago

check_circle

Verified Customer

star star star star star_border

Martha Midland, TX

They always have provide great service for the items that insured, they have professional contractors. Though, lately, it's been hard to talk with somebody on the phone.

5 years ago

check_circle

Verified Customer

star star star star star

C Revere Chandler, AZ

When we finally got through on your call line after three try's. Our problem with are microwave was reviewed and replaced in a week.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlotte Simmons Baytown, TX

I have been trying to get my AC repaired for over a month. The company they assigned first didn't do the install properly. I called AHS multiple times and was told each time someone from their "Contractor" department would call me back. Only to find out there is no such thing as a "contractor department". The AC company originally assigned came out 4 times and never fixed the problem correctly. I did not want the same company out again but AHS would not assist in assigning another company.

5 years ago

check_circle

Verified Customer

star star star star star

Loretta Suzda Hartland, WI

They have professional people who are dependable and take pride in their work. I was very impressed with the company that was recommend.

5 years ago

check_circle

Verified Customer

star star star star star

William A St John Spokane, WA

We were very pleased with the reliability and professionalism of the service people who dealth with our appliance isues.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mark Ladera Ranch, CA

Once I was able to get a customer service rep on the phone, AHS was able to get my repair expedited. Unfortunately, it took over 45 minutes to connect with an actual person.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura Shupe Yucaipa, CA

Submitted a service call, tech came, and we were told to call back the following week. Did so, were initially told the claim was denied, then put on told and told it was actually approved and that the claim would be processed and some would call within 24 hours, which they did not. Had the same experience 5 more times over the following weeks and have never received a callback from the auth dept. I guess it was denied. HORRIBLE service.

5 years ago

check_circle

Verified Customer

star star star star star

Faviola Ultreras Goodyear, AZ

This company is very Professional. Their customer service representatives were excellent and answered all of my questions.

5 years ago

check_circle

Verified Customer

star star star star star

Ursula Walls Matteson, IL

Very efficient and satisfied my claim in a timely fashion. The serviceman that AHS contracted to do the work was very good.

5 years ago

check_circle

Verified Customer

star star star star star

Terri Venetz East Stroudsburg, PA

Fast service and no hassle. I reported a claim and they had someone call me within hours and service was scheduled the very next day.

5 years ago

check_circle

Verified Customer

star star star star star

Mynor P. Virginia Beach, VA

Great service, timely and easy. They scheduled the appointment to fix the problem as soon as possible. Website is easy to navigate.

5 years ago

Reply from American Home Shield

Hi Mynor,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

check_circle

Verified Customer

star star star star star

Jems Smith Fayetteville, NC

Never failed me yet. Whatever situation I have usually is solved the day the experts arrive or within 7 to 10 days after assessment.

5 years ago

check_circle

Verified Customer

star star star star star

Miluska Walker Kennesaw, GA

When we called for service we received a schedule service date immediately. Technician was efficient on date of service.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

John scavulli La Jolla, CA

Limited experience. A plumber came for the first visit and was not impressive. The second call involved refrigerator and dishwasher and was a better experience but is still to be completed

5 years ago

Reply from American Home Shield

Hi John, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

check_circle

Verified Customer

star star star star star

D Walker Citrus Heights, CA

Super easy to arrange repairs when needed. Affordable rates. Peace of mind that I won't have to pay more than my deductible for any repair.

5 years ago

Reply from American Home Shield

Hi D, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2020

check_circle

Verified Customer

star star star star star

Benita Sparks, NV

They have great customer service. The response time for a technician to come out to resolve the problem is within 24-48 hours which is outstanding.

5 years ago

Reply from American Home Shield

Hello Benita, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Yolanda Pasco, WA

If an issue comes up they are fast with turn around time. They also keep you posted on events that are happening with the the parts

5 years ago

Reply from American Home Shield

Hello Yolanda We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.,

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Elizabeth Cumming, GA

Joined AHS and a week later my refrigerator's ice maker broke. AHS had it fixed and operational in record time. Thank you AHS!

5 years ago

Reply from American Home Shield

Hello Elizabeth, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Saundra Sturdy Tulsa, OK

When we have had a problem with home product they have been responsive and efficient in assigning company to come for evaluation.

5 years ago

Reply from American Home Shield

Hello Saundra, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 11th, 2020

check_circle

Verified Customer

star star star star star

Sharon Whitmore Deland, FL

Responded amazing guick to call. Same technician came as last time and was just as efficient and polite as he could be.

5 years ago

Reply from American Home Shield

Hello Sharon, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Aug. 12th, 2020

check_circle

Verified Customer

star star star star star_border

April Rain Baltimore, MD

Because of the timeframe and the multiple representatives I spoke with.. Additionally, your contractors will be your downfall . Please review your contractors ratings..

5 years ago

Reply from American Home Shield

Hi April,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Derrick Williams Covington, GA

I've been ignored by Supervisors that say they've called and hadn't. I had to wait an hour plus on hold for service. Getting the run around being told that my issue was pre-existing when it clear was not. But it's your word against the Technian. My second opinion the technician stated it was compressor. I stood right by him as he checked my system and he NEVER once stated anything about pre-existing to me or in the paperwork. TOTALLY FRUSTRATED

5 years ago

Reply from American Home Shield

Hi Derrick, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

James Gaffney Lawrenceville, GA

Wish I could give it lower. We have been with this company American Home Shield for over twenty years. This last one is the one that Broke the Camels Back. This is the worst company I've evar delt with The contract comes to the house first statment is we have to charge you for four pounds of gas OK i've got my own gas Oh no we cant use that gotta use ours $100.00 a pound Got another contracter So now I have been waiting for my Four hundred dollar check for six weeks Customer service is the worst all script readers Stay away as far as you can

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi James, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Ronald P. San Antonio, TX

Have had only 1 occasion to use the service and the process went well. Somewhat difficult to make the original connection but the service that was provided was very good.

5 years ago

Reply from American Home Shield

Hi Ronald, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Alison Scott Saint Simons Island, GA

Always happy and pleased with service service is always quick to address and pleasant companies with professional standards

5 years ago

Reply from American Home Shield

Hi Allison,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star_border star_border

Joseph Otero San Antonio, TX

Feels like they look for the cheapest way to fix a problem rather than satisfy the consumer's need. I've been a customer for years and never submitted a request for service until now and my problem still exists.

5 years ago

Reply from American Home Shield

Hello Joseph, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star

Betha Pingel Rancho Mirage, CA

Responsiveness to problems. The phone system is very slow but I was able to get online and accomplished what I needed timely.

5 years ago

Reply from American Home Shield

Hi Betha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Lara de Avellar Natal

Fast in providing solutions and good value for.the money we paid. We are not anxious about something breaking out of.the blue as we have AHS.

5 years ago

Reply from American Home Shield

Hi Lara, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

George Nadian

Service technician top notch ! I had issue with my dryer and then with my washer back to back and had Great company come out and fix my machines .

5 years ago

Reply from American Home Shield

Hi George, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Adam

So far so good! Great communication on the one thing I had them work on. Kept me up to date on the company they used to help me with my issue.

5 years ago

Reply from American Home Shield

Hello Adam, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Linda Whitfield

They respond in a timely manner to send a repair person who is trustworthy and professional to repair or replace the device.

5 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

American Home Shield Reviews