American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Jems Smith Fayetteville, NC

Never failed me yet. Whatever situation I have usually is solved the day the experts arrive or within 7 to 10 days after assessment.

4 years ago

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Verified Customer

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Miluska Walker Kennesaw, GA

When we called for service we received a schedule service date immediately. Technician was efficient on date of service.

4 years ago

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Verified Customer

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John scavulli La Jolla, CA

Limited experience. A plumber came for the first visit and was not impressive. The second call involved refrigerator and dishwasher and was a better experience but is still to be completed

4 years ago

Reply from American Home Shield

Hi John, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Verified Customer

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Elizabeth Cumming, GA

Joined AHS and a week later my refrigerator's ice maker broke. AHS had it fixed and operational in record time. Thank you AHS!

4 years ago

Reply from American Home Shield

Hello Elizabeth, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Yolanda Pasco, WA

If an issue comes up they are fast with turn around time. They also keep you posted on events that are happening with the the parts

4 years ago

Reply from American Home Shield

Hello Yolanda We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.,

Aug. 10th, 2020

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Verified Customer

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Benita Sparks, NV

They have great customer service. The response time for a technician to come out to resolve the problem is within 24-48 hours which is outstanding.

4 years ago

Reply from American Home Shield

Hello Benita, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Verified Customer

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Derrick Williams Covington, GA

I've been ignored by Supervisors that say they've called and hadn't. I had to wait an hour plus on hold for service. Getting the run around being told that my issue was pre-existing when it clear was not. But it's your word against the Technian. My second opinion the technician stated it was compressor. I stood right by him as he checked my system and he NEVER once stated anything about pre-existing to me or in the paperwork. TOTALLY FRUSTRATED

4 years ago

Reply from American Home Shield

Hi Derrick, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

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Verified Customer

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April Rain Baltimore, MD

Because of the timeframe and the multiple representatives I spoke with.. Additionally, your contractors will be your downfall . Please review your contractors ratings..

4 years ago

Reply from American Home Shield

Hi April,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 13th, 2020

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Verified Customer

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Sharon Whitmore Deland, FL

Responded amazing guick to call. Same technician came as last time and was just as efficient and polite as he could be.

4 years ago

Reply from American Home Shield

Hello Sharon, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Aug. 12th, 2020

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Verified Customer

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Saundra Sturdy Tulsa, OK

When we have had a problem with home product they have been responsive and efficient in assigning company to come for evaluation.

4 years ago

Reply from American Home Shield

Hello Saundra, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 11th, 2020

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Verified Customer

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James Gaffney Lawrenceville, GA

Wish I could give it lower. We have been with this company American Home Shield for over twenty years. This last one is the one that Broke the Camels Back. This is the worst company I've evar delt with The contract comes to the house first statment is we have to charge you for four pounds of gas OK i've got my own gas Oh no we cant use that gotta use ours $100.00 a pound Got another contracter So now I have been waiting for my Four hundred dollar check for six weeks Customer service is the worst all script readers Stay away as far as you can

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi James, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Verified Customer

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Joseph Otero San Antonio, TX

Feels like they look for the cheapest way to fix a problem rather than satisfy the consumer's need. I've been a customer for years and never submitted a request for service until now and my problem still exists.

4 years ago

Reply from American Home Shield

Hello Joseph, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Aug. 5th, 2020

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Verified Customer

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Betha Pingel Rancho Mirage, CA

Responsiveness to problems. The phone system is very slow but I was able to get online and accomplished what I needed timely.

4 years ago

Reply from American Home Shield

Hi Betha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Ronald P. San Antonio, TX

Have had only 1 occasion to use the service and the process went well. Somewhat difficult to make the original connection but the service that was provided was very good.

4 years ago

Reply from American Home Shield

Hi Ronald, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2020

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Verified Customer

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Alison Scott Saint Simons Island, GA

Always happy and pleased with service service is always quick to address and pleasant companies with professional standards

4 years ago

Reply from American Home Shield

Hi Allison,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Dan

Good coverage, relatively easy to work with, not 5-star because phone call waits are ridiculously long (an hour long every time), need to hire more operators.

4 years ago

Reply from American Home Shield

Hi Dan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs

Jul. 28th, 2020

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Verified Customer

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George Nadian

Service technician top notch ! I had issue with my dryer and then with my washer back to back and had Great company come out and fix my machines .

4 years ago

Reply from American Home Shield

Hi George, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

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Verified Customer

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Yvonne Zepeda

AHS provides great customer service. Every time I've requested to change the service provider they were very accommodating.

4 years ago

Reply from American Home Shield

Hello Yvonne, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

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Verified Customer

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Adam

So far so good! Great communication on the one thing I had them work on. Kept me up to date on the company they used to help me with my issue.

4 years ago

Reply from American Home Shield

Hello Adam, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Lara de Avellar Natal

Fast in providing solutions and good value for.the money we paid. We are not anxious about something breaking out of.the blue as we have AHS.

4 years ago

Reply from American Home Shield

Hi Lara, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Linda Whitfield

They respond in a timely manner to send a repair person who is trustworthy and professional to repair or replace the device.

4 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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LAQUAYSHA Dionne Wilson

Home shield provided excellent Customer service, was truthful to their word and worked with me diligently throughout the process

4 years ago

Reply from American Home Shield

Hi Laquaysha,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Donald Schweigart

First, we waited over a week to have your "non-BBB-rated" company to arrive...only to tell me that he needed to order parts...and second, I requested a cash out, and I have been waiting three days for a response from the department!

4 years ago

Reply from American Home Shield

Hi Donald,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Judy Pierce

You didn't get that last star because the telephone interaction is horrible. I waited to update my service call on hold for 25 minutes and this is unacceptable.

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Jamil Siam

Need my AC fixed and had 2 different contractors come, today called to follow up and waited over an hour with second csr saying I would receive a call back from authorization dept right away. NO CALL BACK! Home shield's offshore service dept is arocious and communication is terrible, if you work at Home Shield and are reading this call me for a resolve ASAP.

4 years ago

Reply from American Home Shield

Hi Jamil,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Verified Customer

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Janie Williams

I have always felt relived once I call in to speak or notify my problem, because I can rest assured Help is on the way and the problem is solved.

4 years ago

Reply from American Home Shield

Hi Janie.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Edmund Shaw

I have several bad experiences with low quality companies AHS dispatches to your home. Some of their warranty contractors are not prepared to fix issues quickly and communication with AHS is very difficult.

4 years ago

Reply from American Home Shield

Hello Edmund, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Paula

I made 3 service requests online. The service professionals all showed up at my house on time and performed the work as requested.

4 years ago

Reply from American Home Shield

Hi Paula,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Mike Simpson

We only had to use them one time, but everything went very well. Our ac was giving us a lot of trouble and they had someone out the next day.

4 years ago

Reply from American Home Shield

Hi Mike,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Dave

Generally good service, but sometimes they can be picky about what they allow to be serviced. Be sure to read your contract carefully to know what you are paying for!!

4 years ago

Reply from American Home Shield

Hello Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Ronald Washburn

Response time, value for the dollar. Very friendly staff, quality company that serviced my appliances and very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Jim Snyder

Used them a variety of times -- excellent service by Home Shield, and excellent service by the guys and gals they have sent. Well worth the $$.

4 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Jane Nielsen

Quick response to requests. If a second service request is made for the same problem, AHS is consistent in not charging again.

4 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Mr.Smith

It takes too long to answer the phone. I have been on the phone for 45min to an hour and 20 minutes waiting for someone to answer the phone.ðŸ¤¨ not GOOD FOR ME AND OTHER CUSTOMERS.

4 years ago

Reply from American Home Shield

Hello Mr. Smith, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Miguel Torres

I have tried calling to see if my insurance is covered but keep being told the company that is supposed to report my issue has not done it. I called the individual who came to my house and he said he submitted the paperwork twice into your system. I have not heard anything from you guys. Seems like you took my 100 dollars and did nothing after that.

4 years ago

Reply from American Home Shield

Hi Miguel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Emkayoo

They follow up with the original repair request, and if not done right they will schedule it to be repaired by another professional at no extra cost.

4 years ago

Reply from American Home Shield

Hi Emkayoo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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AGS Las Vegas, NV

Have performed consistently. Service repair people are always well versed in product knowledge relating to the item needing repair..

4 years ago

Reply from American Home Shield

Hi AGS,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Verified Customer

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Lia Brozgal West Hollywood, CA

I've been very disappointed in AHS, overall. They are extremely difficult to get ahold of, and while the process for requestiong service looks easy, it is actually very difficult to get competent answers to questions. The policy with AHS was written into the contract when we purcahsed this home, but I no longer have the time or patience to use their "services".

4 years ago

Reply from American Home Shield

Hi Lia,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Claudia Moore Van Alstyne, TX

AHS contact out with ver reliable people. Very professional, on time and take the time to explain what the prawns and the solution

4 years ago

Reply from American Home Shield

Hi Claudia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Zachary Wright Laredo, TX

Poor customer service. They use sub-par contractors that rarely show up for appointments and/or don't answer phone calls. Several contractors are lacking the knowledge to fix problems. Also calling in to customer service with a problem I am usually wait to talk to a representative 30-60 minutes.

4 years ago

Reply from American Home Shield

Hi Zachary,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Judy Rivera Dundalk, MD

Quality of work and dependability with on time service. The people that provide the services are professional and trust worthy.

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Ana Stockton, CA

Helps me a lot with whatever issues I have with our home appliances and will try their best to get the people you want to work with your appliances

4 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Shel Gallatin, TN

Reliable quick service! Whenever we've had an issue they've provided reputable companies that have been able to solve our issue quickly!

4 years ago

Reply from American Home Shield

Hi Shel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

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Verified Customer

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Ronald Rinehart Ashburn, VA

I know it was at the end of the day but I was on hold for 45 minutes to talk to a rep regarding a problem. Also, the problem was for a previous service call that had been closed but later found to not be fixed.

4 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for your feedback!

Jul. 15th, 2020

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Verified Customer

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Cathy Colorado Springs, CO

Fast, supportive and efficient. Even when I chose the wrong item for an electrical issue they sent a correct repairmen with no additional charge.

4 years ago

Reply from American Home Shield

Hi Cathy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Olga Yakima, WA

Great warranty for the price awesome fast service air conditioning unit went out they called within 24hrshad to order part but didn't take long

4 years ago

Reply from American Home Shield

Hi Olga,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Ross Apple Valley, CA

Ease of requesting service online without pre=approval. Technicians that respond within 24 hours. Everything they say is covered...IS COVERED

4 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Benjamin Martinsburg, WV

Service is always excellent! The coverage and service excellent. I recommend anyone who owns a home to get an AHS policy.

4 years ago

Reply from American Home Shield

Hi Benjamin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Calvin Smithson Plano, TX

Ac broke and they sent a company over that said home shield will pay for the compressor and labor but I still had to pay a thousand. Basically trying to recoup money. I asked for a buyout and was told I would hear back within 24 hours it’s been 6 days . I called and they stated they are behind . Meantime it’s 95 plus humidity in Texas and still no AC.

4 years ago

Reply from American Home Shield

Hi Calvin,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

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Verified Customer

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Luther Thomas Garner, NC

We have always gotten good customer service, timely responses and whatever needs to happen to repair our equipment is taken care of.

4 years ago

Reply from American Home Shield

Hi Luther,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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