American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Ana Stockton, CA

Helps me a lot with whatever issues I have with our home appliances and will try their best to get the people you want to work with your appliances

5 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Ronald Rinehart Ashburn, VA

I know it was at the end of the day but I was on hold for 45 minutes to talk to a rep regarding a problem. Also, the problem was for a previous service call that had been closed but later found to not be fixed.

5 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for your feedback!

Jul. 15th, 2020

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Verified Customer

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Claudia Moore Van Alstyne, TX

AHS contact out with ver reliable people. Very professional, on time and take the time to explain what the prawns and the solution

5 years ago

Reply from American Home Shield

Hi Claudia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Shel Gallatin, TN

Reliable quick service! Whenever we've had an issue they've provided reputable companies that have been able to solve our issue quickly!

5 years ago

Reply from American Home Shield

Hi Shel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

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Verified Customer

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Zachary Wright Laredo, TX

Poor customer service. They use sub-par contractors that rarely show up for appointments and/or don't answer phone calls. Several contractors are lacking the knowledge to fix problems. Also calling in to customer service with a problem I am usually wait to talk to a representative 30-60 minutes.

5 years ago

Reply from American Home Shield

Hi Zachary,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Judy Rivera Dundalk, MD

Quality of work and dependability with on time service. The people that provide the services are professional and trust worthy.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Cathy Colorado Springs, CO

Fast, supportive and efficient. Even when I chose the wrong item for an electrical issue they sent a correct repairmen with no additional charge.

5 years ago

Reply from American Home Shield

Hi Cathy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Olga Yakima, WA

Great warranty for the price awesome fast service air conditioning unit went out they called within 24hrshad to order part but didn't take long

5 years ago

Reply from American Home Shield

Hi Olga,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Ross Apple Valley, CA

Ease of requesting service online without pre=approval. Technicians that respond within 24 hours. Everything they say is covered...IS COVERED

5 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Luther Thomas Garner, NC

We have always gotten good customer service, timely responses and whatever needs to happen to repair our equipment is taken care of.

5 years ago

Reply from American Home Shield

Hi Luther,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Debbie Roberts Houston, TX

The 1st contractor sent out did't check for a leak, so I lost $200.00 worth of coolant and had to purchase more 3 month later. Leak was fixed by 2nd contractor, after I have spent $610.00.

5 years ago

Reply from American Home Shield

Hi Debbie,
I would be glad o speak with you about your experience.

Jun. 27th, 2020

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Verified Customer

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Benjamin Martinsburg, WV

Service is always excellent! The coverage and service excellent. I recommend anyone who owns a home to get an AHS policy.

5 years ago

Reply from American Home Shield

Hi Benjamin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Calvin Smithson Plano, TX

Ac broke and they sent a company over that said home shield will pay for the compressor and labor but I still had to pay a thousand. Basically trying to recoup money. I asked for a buyout and was told I would hear back within 24 hours it’s been 6 days . I called and they stated they are behind . Meantime it’s 95 plus humidity in Texas and still no AC.

5 years ago

Reply from American Home Shield

Hi Calvin,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

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Verified Customer

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Rickey Rachel Eufaula, AL

Good service band very friendly .The only thing I would recommend is when something breaks on the weekend you have to wait until the following week

5 years ago

Reply from American Home Shield

Hi Rickey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Martye Underwood Breckenridge, TX

When we had a issue they fixed it! They we prompt with a reply and a service called within 24 hours to set up a repair time.

5 years ago

Reply from American Home Shield

Hi Martye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Kevin Wooden Vine Grove, KY

American Home Shield has fast response time when locating a company for the job, the companies were courteous and professional.

5 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Verified Customer

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steven stjohn Burke, VA

When it came time to replace an item, it seemed that AHS would nickel and dime me. I asked how much they were actually spending to replace a heat pump and they would not tell me.

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for your feedback about your experience.

Jun. 27th, 2020

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Verified Customer

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Mayfield Greenwood, LA

Techs are professional and skilled. The applicances are energy efficient and meet the same requirements as the original equipment.

5 years ago

Reply from American Home Shield

Hi Mayfield,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Steve Smith Ridgecrest, CA

Best service, easy to work all issues online and what i see all maintenance is done within 48 or less depends on the situation.

5 years ago

Reply from American Home Shield

Hi Steve,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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joseph tinaglia Hinsdale, IL

Great service they repaired my A/C unit on a holiday weekend and kept me comfortable. The service man was very neat and friendly.

5 years ago

Reply from American Home Shield

Hi Joseph,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Barbara Velazquez Hot Springs Village, AR

Very quick scheduling. We have had AHS for over 3 years and have to use them several times. Very quick online response.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your patronage is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Bob Scales Painesville, OH

In a recent call I was on hold for more than 2 hours and was unable to speak to an agent. The resolution for my issue is not on the web site therefore I must speak to an agent for a resolution.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Michael Trevino San Antonio, TX

Very reliable . Always have sent out professional repair companies. I have been with AHS for many years and I recommend you highly.

5 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Terry Puckett Red Bluff, CA

Promptness, dependability, fairness. They provide for ease of mind as a homeowner, esp. in the area of electrical and plumbing.

5 years ago

Reply from American Home Shield

Hi Terry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Dana

Hold time 46 min, service agent is unapologetic. I’m paying over $100 per month, this is too much. U.S. Air Air Conditioning should be held accountable for delays in service. Filed service request on May 31, 2020 today is June 9, 2020 and the job is pending and outside temps are above 90 degrees.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Dana,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Ms. Wallace Desoto, TX

Nothing ever seems to be covered and between paying a monthly fee AND $75 per service order I'm questioning if its worth having this warranty or if I should shop around for a different company.

5 years ago

Reply from American Home Shield

Hi Ms. Wallace,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Maria F Saffioti Las Vegas, NV

The service was excellent.The technician was very polite and was able to accomplish the necessary repair in a short time.

5 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2020

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Verified Customer

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Michael Stillwater, OK

They were very polite when they initially called, the workers arrived on time, and they were able to quickly resolve my issue.

5 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Jodi Stevens Sheridan, IN

They come through every time! Speedy dispatch for the most part and great assurance that if a big ticket item goes, I'm covered.

5 years ago

Reply from American Home Shield

Hi Jodi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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Scott Stewart Cedar Creek, TX

Long delays once repairs are approved if parts have to be ordered and even if no parts are needed. Need to streamline the process radically. They do take cate of things but today it has been a week since i have had A/C and it is 100 degrees outside.

5 years ago

Reply from American Home Shield

Hi Scott,
I would be glad to speak with you and get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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William D Walther Bolingbrook, IL

Overall performance in making service calls.However,we should be able to get the same pro at our home each time to fix our problems.

5 years ago

Reply from American Home Shield

Hi William,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Tom Zelten Roscoe, IL

Had to wait for the first tech, only to again wait for parts. Parts finally arrived, but more parts needed. Eventually told they'd replace the dishwasher, which they did, but the whole process took several months.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Ivy Silas Chenoa, IL

Always come to my rescue. Mechanics know what they are supposed to work on. They complete the job no matter how long it takes.

5 years ago

Reply from American Home Shield

Hi Ivy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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m salamon Suffolk, VA

they are on it,they call you back and shedule you them call again to let you know what company coming. themn the company calls you

5 years ago

Reply from American Home Shield

Hi M Salamon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Markese Pittsburgh, PA

We haven't had any issues of making appointments or items being fixed. We've never had a claim that wasn't able to be handle.

5 years ago

Reply from American Home Shield

Hi Markese,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Meg Barge Cary, NC

I have consistently received horrible customer service from AHS. There is no ability to email AHS to discuss concerns or request information and there are no direct lines to departments within AHS. I have consistently had to sit on hold for 1-2 hours each time I need to contact the company. My claims have taken 3-4 weeks on average to be completed, which is completely unacceptable. Contractors are unqualified and are trying to take advantage of those with a home warranty. I am so frustrated with AHS and cannot believe what horrible customer service is provided. It is completely unacceptable.

5 years ago

Reply from American Home Shield

Hi Meg,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Debbie Sullivan Gadsden, AL

They are very punctual and professional. Also gives peace of mind knowing if something breaks they are only a phone call away.

5 years ago

Reply from American Home Shield

Hi Debbie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Beverly Smith Powhatan, VA

Very long wait to speak with rep (over 1 hour) numerous times. Refer our repair issue to a company that wasn't operating any longer. Second referral took 5 days to come to home.

5 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Sophie T Raleigh, NC

I was kept in communication of the status of my request and my repair was done in less that 42 hours of submitting a request

5 years ago

Reply from American Home Shield

Hi Sophie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Blake Moncks Corner, SC

Promptness and peace of mind. Whenever I request a service, contractor will schedule and send someone out to fix the issue right away.

5 years ago

Reply from American Home Shield

Hi Blake,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Carmen Strube Lillian, AL

Paid $100 svs fee and was charged an additional $125 to complete the job which included $20 in parts and 20 minutes labor. I was told if they could use a simple patch that is all the warranty would pay. For less than $100 I could have bought the tool and all supplies and not have a Fankenstein looking water pipe. I am very disgusted with your so called home warranty. I will be switching to a more reputable company that I can depend on for my future needs.

5 years ago

Reply from American Home Shield

Hi Carmen,
I would be glad to speak with you about the denial cost to repair the water pipe.

Jun. 21st, 2020

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Verified Customer

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Darlene Sims Newton, AL

using american home shield eases all repairs of all covered items, i would highly recommend american home shield to all homeowners.

5 years ago

Reply from American Home Shield

Hi Darlene,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Susan Talbert Mooresville, NC

Alway responds. Stays on top of things. Cares about the customer and wants to make sure everyone is happy when job is complete

5 years ago

Reply from American Home Shield

Hi Susan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Verified Customer

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sedric Midlothian, TX

They take care of claims real quick and they get the job done the first or at least find out the problem. Really satisfied with the company.

5 years ago

Reply from American Home Shield

Hi Sedric,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Verified Customer

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Brian Grayslake, IL

Most of the time they send solid contractor. Sometimes they send contractors that automatically try to tell the customer they need more than what is needed and it isn’t covered

5 years ago

Reply from American Home Shield

Hi Margaret,
I hate to hear about your American Home Shield exxperience. I owuld be glad to speak with you.

Jun. 9th, 2020

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Verified Customer

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Lena Sullivan Rock Hill, SC

I have had American Home Shield for years, they are always courteous, prompt, quick, and put their customers first. I would not have another company.

5 years ago

Reply from American Home Shield

Hi Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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John Welch Lady Lake, FL

Unacceptable service. No sense of urgency in getting repair done. No emergency service. Even smallest part needs to be approved and then shipped to contractor and then ship to wrong address. No AC in 90 degree weather for 11 days. Customer service says will do something then contractor says they never authorized. Senior citizens with medical issues and this has been unbearable for us.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience to have the AC system repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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David Fort Mill, SC

Great service. AHS understood the problem and was very understanding when the problem couldn't be fixed gave me a very reasonable alternative

5 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 11th, 2020

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Verified Customer

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Olga Pinero Davenport, FL

Swift and competent service. Sent service technician right away even on the weekend. Service company response was excellent.

5 years ago

Reply from American Home Shield

Hi Olga,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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Joyce Genoa, OH

I have had American Home Shield for the last 3 homes I have had. They have always taken care of my needs in a timely manner.

5 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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