American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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William D Walther Bolingbrook, IL

Overall performance in making service calls.However,we should be able to get the same pro at our home each time to fix our problems.

5 years ago

Reply from American Home Shield

Hi William,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Maria F Saffioti Las Vegas, NV

The service was excellent.The technician was very polite and was able to accomplish the necessary repair in a short time.

5 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2020

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Verified Customer

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Sophie T Raleigh, NC

I was kept in communication of the status of my request and my repair was done in less that 42 hours of submitting a request

5 years ago

Reply from American Home Shield

Hi Sophie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Meg Barge Cary, NC

I have consistently received horrible customer service from AHS. There is no ability to email AHS to discuss concerns or request information and there are no direct lines to departments within AHS. I have consistently had to sit on hold for 1-2 hours each time I need to contact the company. My claims have taken 3-4 weeks on average to be completed, which is completely unacceptable. Contractors are unqualified and are trying to take advantage of those with a home warranty. I am so frustrated with AHS and cannot believe what horrible customer service is provided. It is completely unacceptable.

5 years ago

Reply from American Home Shield

Hi Meg,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Blake Moncks Corner, SC

Promptness and peace of mind. Whenever I request a service, contractor will schedule and send someone out to fix the issue right away.

5 years ago

Reply from American Home Shield

Hi Blake,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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m salamon Suffolk, VA

they are on it,they call you back and shedule you them call again to let you know what company coming. themn the company calls you

5 years ago

Reply from American Home Shield

Hi M Salamon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Beverly Smith Powhatan, VA

Very long wait to speak with rep (over 1 hour) numerous times. Refer our repair issue to a company that wasn't operating any longer. Second referral took 5 days to come to home.

5 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Carmen Strube Lillian, AL

Paid $100 svs fee and was charged an additional $125 to complete the job which included $20 in parts and 20 minutes labor. I was told if they could use a simple patch that is all the warranty would pay. For less than $100 I could have bought the tool and all supplies and not have a Fankenstein looking water pipe. I am very disgusted with your so called home warranty. I will be switching to a more reputable company that I can depend on for my future needs.

5 years ago

Reply from American Home Shield

Hi Carmen,
I would be glad to speak with you about the denial cost to repair the water pipe.

Jun. 21st, 2020

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Verified Customer

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Markese Pittsburgh, PA

We haven't had any issues of making appointments or items being fixed. We've never had a claim that wasn't able to be handle.

5 years ago

Reply from American Home Shield

Hi Markese,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Debbie Sullivan Gadsden, AL

They are very punctual and professional. Also gives peace of mind knowing if something breaks they are only a phone call away.

5 years ago

Reply from American Home Shield

Hi Debbie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Darlene Sims Newton, AL

using american home shield eases all repairs of all covered items, i would highly recommend american home shield to all homeowners.

5 years ago

Reply from American Home Shield

Hi Darlene,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Susan Talbert Mooresville, NC

Alway responds. Stays on top of things. Cares about the customer and wants to make sure everyone is happy when job is complete

5 years ago

Reply from American Home Shield

Hi Susan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Verified Customer

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Brian Grayslake, IL

Most of the time they send solid contractor. Sometimes they send contractors that automatically try to tell the customer they need more than what is needed and it isn’t covered

5 years ago

Reply from American Home Shield

Hi Margaret,
I hate to hear about your American Home Shield exxperience. I owuld be glad to speak with you.

Jun. 9th, 2020

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Verified Customer

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sedric Midlothian, TX

They take care of claims real quick and they get the job done the first or at least find out the problem. Really satisfied with the company.

5 years ago

Reply from American Home Shield

Hi Sedric,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Verified Customer

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Olga Pinero Davenport, FL

Swift and competent service. Sent service technician right away even on the weekend. Service company response was excellent.

5 years ago

Reply from American Home Shield

Hi Olga,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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Patricia Pierce Reno, NV

I had an issue with my refrigerator solved immediately and then my washer needed a new motor. The only cost was $75.00 for each.

5 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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David Fort Mill, SC

Great service. AHS understood the problem and was very understanding when the problem couldn't be fixed gave me a very reasonable alternative

5 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 11th, 2020

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Verified Customer

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Lena Sullivan Rock Hill, SC

I have had American Home Shield for years, they are always courteous, prompt, quick, and put their customers first. I would not have another company.

5 years ago

Reply from American Home Shield

Hi Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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John Welch Lady Lake, FL

Unacceptable service. No sense of urgency in getting repair done. No emergency service. Even smallest part needs to be approved and then shipped to contractor and then ship to wrong address. No AC in 90 degree weather for 11 days. Customer service says will do something then contractor says they never authorized. Senior citizens with medical issues and this has been unbearable for us.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience to have the AC system repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Joyce Genoa, OH

I have had American Home Shield for the last 3 homes I have had. They have always taken care of my needs in a timely manner.

5 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Winifred Quinn Belmar, NJ

On the whole, I really appreciate them. But when the outcome of a job isn't complete, I don't understand what recourse I have to make sure the problem is finally fixed.

5 years ago

Reply from American Home Shield

Hi Winifred,
Thank you for your feedback!

Jun. 12th, 2020

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Verified Customer

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Tonya Clinton, MD

Great customer service, they are guick to put your repair order in and the next day or so the company they assign calls you for appointment

5 years ago

Reply from American Home Shield

Hi Tonya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 10th, 2020

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Verified Customer

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Daphne Riahi Norwalk, CT

They charge you every 31 days a new fee to have an appliance fixed. We had three visits on our ancient heating system (one thing broke after another) before it was finally replaced and now 3 so far on our old AC....

5 years ago

Reply from American Home Shield

Hi Daphne,
You concerns regarding the service fee is understood. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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John Scodellaro La Quinta, CA

the last couple of vendors sent by AHS for relatively minor repairs were either incompetent, unscupulous or both. Looking for uncovered add ons to my repair. In one case left my house in worse shape than before they arrived.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing AHS with your feedback. I understand that you have cancelled but I would be glad to speak with you about your experience.

Jun. 3rd, 2020

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Verified Customer

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Chris/Betty Sarenana Riverside, CA

Service has and continues to be Excellent! Knowing that if an appliance needs repair or replacement, HomeShield has us covered and excellent work.

5 years ago

Reply from American Home Shield

Hi Chri,s,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Joanne Richardson Carson, CA

Service is exceptional.. I like the way they handle your phone calls and I feel they really want to satisfy the customer

5 years ago

Reply from American Home Shield

Hi Joanne,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Kelly Taylor

Very easy to request repair service. Quick response with great customer service. AC problem was fixed within minutes.

5 years ago

Reply from American Home Shield

Hi Kelly,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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Charles Virginia Beach, VA

They have been a valuable asset to me and my family and have been a huge help when there is a breakdown of warranted items.

5 years ago

Reply from American Home Shield

Hi Charles,
We are pleased to hear about the coverage we have provided your family.

Jun. 5th, 2020

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Verified Customer

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Priscilla Belmudez Tomball, TX

Easy access online and quick response from the company assigned to complete the service. Online user friendly overall highly recommended.

5 years ago

Reply from American Home Shield

HI Priscilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Kathleen Carrollton, TX

No problem The company was notified immediately they emailed the next day Tech came a part had to be ordered. When the part

5 years ago

Reply from American Home Shield

Good afternoon Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Phillip Manor, TX

They fix it or replace it. Period! Everytime we called. My stuff was fixed.Most people they send over, know what they are doing.

5 years ago

Reply from American Home Shield

Hi Phillip,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 3rd, 2020

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Verified Customer

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Reginald Sanders Locust Grove, GA

Decent service. I get many repairs done that may be costly. The deposit was best served at $50. It seems to be a solid organization.

5 years ago

Reply from American Home Shield

Hi Reginald,
We are so grateful for your kind words. Thanks for sharing your review with us and we hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Patricia Riley Scottsdale, AZ

Easy to contact with quick responses, price is reasonable and competitive, referrals have been reliable and competent and informative

5 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Debra Thomas Canal Winchester, OH

very responsive to requests. As soon as I requested a service, there was contact made and a business was identifed to perform the work

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Donald and Cynthia Zember Racine, WI

Found it difficult to get a straight answer to questions out of them. Even though we realize about the COVID issue, they still took their good nature time to resolve issues such as air conditioning and plumbing

5 years ago

Reply from American Home Shield

Hi Donald and Cynthia,
I hate to hear about the delay in service that you experienced. I would be glad to speak with you regarding the service request.

Jun. 7th, 2020

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Verified Customer

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Suinely Vincent Holbrook, MA

The few times that I used American Shield, we had good, professional contractors. The last time I used my warranty, I was very pleased that the repairs were covered.

5 years ago

Reply from American Home Shield

Hi Suinely,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Anjanette Weems District Heights, MD

AHS has always been nothing but Honest and Reliable when other companies have tried to tell me something totally different

5 years ago

Reply from American Home Shield

Hi Anjanette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2020

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Verified Customer

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susannataylor Fort Washington, MD

Because they were very good about sending out qualified traders man to get the most professional work done in a very timely manner

5 years ago

Reply from American Home Shield

Hi Susanna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2020

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Verified Customer

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Vicky Sanchez

Their Promptness and professionalisms . They Are always on time and knowledgeable about their expertise. Well done guys keep it up...

5 years ago

Reply from American Home Shield

Hi Vicky,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Jamesrichardson

The Service was very professional. He arrived on time. Came in ask what I though the issue was, check it and repair it.

5 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Carlos

Great Coverage, fast response time and techs that come to the property are very professional with great knowledge of there job skills.

5 years ago

Reply from American Home Shield

Hi Carlos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Nacole

Got job done right. Fast and efficient. Good value for what we pay. Took care of the issue before summer when we would need our ac the most.

5 years ago

Reply from American Home Shield

Hi Nacole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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Guillermo Palacios

They’ve taken care of all my needs and I really appreciate that, I had some problems with some contractors, but overall they fixed my appliances.

5 years ago

Reply from American Home Shield

Hi Guillermo,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2020

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Verified Customer

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Amanda

Simple to use, when I had a stopped up kitchen sink I was able to get a plumber out next day who fixed it, cost was per warranty agreement

5 years ago

Reply from American Home Shield

Good morning Amanda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Norma Young

They came checked out my dishwasher problem, got it working temporairly ordered part returned with it and fixed my problem

5 years ago

Reply from American Home Shield

Good morning Norma,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Toshia Stenger

Long phone wait times, phones representatives who give you the run around. Once you can actually place a work order & finally get a repair company out to access stuff they have been great

5 years ago

Reply from American Home Shield

Hi Toshia,
I would like to apologize for the hold times and delay in service that has been experienced. I would be glad to speak with you and get the issues resolved.

May. 20th, 2020

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Verified Customer

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Kathy Stewart

Always provide quick connection to a contractor, and the contractors AHS uses always resolve the issue thoroughly and professionally.

5 years ago

Reply from American Home Shield

Hi Kathy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Robert Vergara

Customer service is great. Service was done next day and the company they chose to do the service was very professional and fast.

5 years ago

Reply from American Home Shield

Hi Robert,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

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Verified Customer

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Gayle Shaw

on time and got the job done quickly, weve had three different thing repaired with home shield and have been happy each time.

5 years ago

Reply from American Home Shield

Hi Craig,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Shannon Wiese

They charged my credit card $470 when they were not supposed to and took over 2 hours on the phone a week to refund. Sent out a plumming company that couldnt do all the work, had to request a different one and we got charged $75 again.

5 years ago

Reply from American Home Shield

Hi Shannon,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you about the hold times.

May. 26th, 2020

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