American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Debbie Young

Quick response and good coverage. They are easy to get service from with options of internet or phone. All the service people have been good.

6 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Don East

They have been more than fair with us. It took 2 or 3 companies to try to fix our problem and when nothing more could be done they settled

6 years ago

Reply from American Home Shield

Hi Don,
We are thrilled to have you as part of the American Home Shield family! Thank you for sharing your kind words with us.

Mar. 24th, 2020

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Verified Customer

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Jason

Great customer service. Easy to deal with and easy to get service! I've been a member for years and have been very pleased.

6 years ago

Reply from American Home Shield

Hi Jason,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more about your experience with us.

Mar. 23rd, 2020

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Verified Customer

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Rudy

Fast and Great service. I had an Electrician and a Plumber do service work and they were both very curtious and professional.

6 years ago

Reply from American Home Shield

Hi Rudy,
It was a pleasure to read about the contractors that completed the repairs. We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Verified Customer

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Abid Rizvi

Easier to schedule the service call, Showed up on scheduled time and perform the repair as promised. I'm happy with that

6 years ago

Reply from American Home Shield

Abid,

Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Dennis

Repair person left house with natural gas leaking in house after repairing dryer! Could have been disaster. I reported this to American Home Shield and they said they could not refund my service fee because I did not follow procedure. When I came home and discovered my house filled with gas, instead of opening all windows and doors, cut off the gas and replaced the kinked gas line, I was to call American Home Shield and schedule a repairman to come out the next day.

6 years ago

Reply from American Home Shield

Good morning Dennis,
I hate to hear about your most recent experience and the gas leak that was caused. I would be glad to speak with you as soon as possible and get the issue resolved.

Mar. 17th, 2020

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Verified Customer

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Diana Saulsbury

Excellent service Friendly Right on time when expected. Got right to work and had fixed in no time. Works Great. Older Dryer and now runs like Brand New!!

6 years ago

Reply from American Home Shield

Dianna,

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Linda H. Wright

Very Professenal Company was sent to Fix the Issue.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Linda,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Visitation Brittain

Quick response to service requests. Although I_m new to AHS, and have only required 2 service calls so far, I_ve been very satisfied with service.

6 years ago

Reply from American Home Shield

Visitation,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Willie

When I had an issue I contacted them via the chat function on thier website and they responded much faster than I had expected.

6 years ago

Reply from American Home Shield

Willie,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Fran Riney

Fast service, courteous and respectful staff, fast solution. I was happy they got the work done in a short amount of time

6 years ago

Reply from American Home Shield

Good afternoon Fran,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 10th, 2020

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Verified Customer

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Confidential

The times I've had to use them they have done what they were retained to do and done so in a timely and efficient manner

6 years ago

Reply from American Home Shield

Hi,
We would like to thank you for being an American Home Shield customer. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Donna Schultz

I initiated a claim, had someone ck problem, submit recommendation, replacement recommended, ordered & delivered in less than 6-weeks!!

6 years ago

Reply from American Home Shield

Good afternoon Donna,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Priscilla Williams Teel

My last experience was most excellent. Prompt courteous service.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Priscilla,

Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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Customer

I feel like AHS does everything not to replace anything. I've had problems with old hearing and air conditioning units and instead of replacing it's always a quick fix only to experience the same issues 1-2 years later.

6 years ago

Reply from American Home Shield

Hi,
Thank you for providing feedback to AHS about your experience to have the HVAC system repaired. Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Feb. 4th, 2020

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Verified Customer

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Gary Williams

please refer to my file for full disclosure of my case Claim#041700695. My claim was denied even though I was able to provide proof that a leak under my sink was not long term but accidental by two Remediator contractors. It's been a month and no help. Still waiting for a reply from a manager. Case has been escalated. Aweful worst customer service ever

6 years ago

Reply from American Home Shield

Hi Gary,
Your concerns about the denial are more than understood and AHS would be glad to speak with you and get the issue resolved.

Feb. 4th, 2020

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Verified Customer

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Lillian

There are better Home Warranties out there. They firstly does not cover the roof and they send out people who are low rated on yelp. They come fix tighten something and leave which then you have to call the technician out again. Also they only allow one technician per charge of $75. We have multiple issues in different areas which were requested at one time but had to pay $75 for each problem.

6 years ago

Reply from American Home Shield

Hi Lillian,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved.

Jan. 7th, 2020

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James

I really had a great experience this is my first house I ever owned your staff was very professional and very understanding. Response time was very quick issue fixed within 24 hours. Thank you!

10 months ago

Reply from American Home Shield

Hello James,

Congratulations on your new home. We are happy to know you have chosen AHS to service your new home. Thank you for reaching out to us to let us know about the professional and prompt services performed by AHS and the AHS Pros. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Judith

I have had (AHS) for approximately 3 years now. I have had excellent service on my last calls to their service department. They are very professional and easy to talk with. They get you help as quickly as possible, which I appreciate. Thank you (AHS).

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Gitana

So far, we have been extremely happy with American home show. The technicians that have come out I’ve been professional and quick and done a good job. We’ve had no problems at all. It’s all happened very fast and very satisfactory. Paying. At me.

1 year ago

Reply from American Home Shield

Thanks Gitana. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Chris

I would like to thank Ben for taking care of the situation. Very professional kind and polite. He did a great job. There were two more technicians that came but failed to discover the problem. When Ben came he immediately saw the problem. Hooray to him.

1 year ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Richard

On time for setting up appointment and getting a good day/time. Work with me on my schedule. Repair person on time, called before arriving, and was very knowledgable on what was wrong with washer. Had part in hand, repaired in 15 minutes. Tested unit - Perfect. Excellent experience.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Anne

We had a problem with our heating system. We contacted AHS and within minutes had a recommended repair company. The company was timely and expert and resolved our issue. I doubted whether AHS would really come through, but they did! I would highly recommend getting AHS for any home purchase!

1 year ago

Reply from American Home Shield

Dear Anne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Melvin

I am not happy over the results for Garages. They keep charging me $100 for a service fee. They keep sending the same contractor who disgnosis it incorrectly he first time they came out; they refuse to fix or send someone different. The contract states if they can't repair, they would pay the value to purchase another. When we sign the contract we didn't expect any exceptions. Thier message is to repair for give you equal value for that item so you can purchase another for a lessor cost or compatible item. I am very displeased. They same contractor will report the same thing if they can't fix it,

1 year ago

Reply from American Home Shield

Hi Melvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Donna

I just completed a claim with American Home Shield because by air conditioning was not cooling. They immediately had a company come out and resolve the problem! They have been great to work with any time I have a problem! Thank you, AHS!!

1 year ago

Reply from American Home Shield

Dear Donnna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 19th, 2024

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Jackson

American Home Shield. I like it because I and my family like the way they monitor their products to me. I had problem on water heater and I called technician from American Home Shield and I was helped and I was very happy with this company.

2 years ago

Reply from American Home Shield

Dear Jackson,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Mar. 6th, 2024

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Nancy

Claim was attended to promptly. The serviceman was punctual, professional, considerate and attended to our problem very well. We would recommend Your company and those you have doing the repairs to anyone. Must say , we would not like to have the problems but it is nice to know that if we have one we can depend on you.

2 years ago

Reply from American Home Shield

Dear Nancy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

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Michael O'Connor

We had a veryloud noise issue coming from the tankless water heater. The first plumbing company that AHS sent could not fix the issue because they did not work on that brand. AHS sent another plumbing company and their rep diagnosed the problem, fixed it and the water heater has been running quiet ever since.

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Patricia

I’m a customer of HSA, but I believe that it is a company collaboration with with AHS now. I did have a service call that I was very pleased with. As a customer for over 20 years I have only had one issue. It was a billing issue and it took 6 months to resolve. It was a long process but it was resolved.

2 years ago

Reply from American Home Shield

Dear Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Asadullah Plano, TX

My experience with this company has been better than I had with a couple of other companies providing similar services. AHS has a good system and provide their customers with a good value for their money. They also are polite and i did not find any discrimination which i can easily tell when its occurring even if it is subtle. The best thing i like about AHS is that they give their customers cash out options or upgrade options on the appliances that are being changed. Some other companies do not allow this which sucks.

2 years ago

Reply from American Home Shield

Dear Asadullah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 18th, 2023

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Suz McNeill (Sumit25) Katy, TX

I’ve used AHS for several years and I have mixed feelings about their service. If you have a service need during the week it’s not bad(4.5/5) but if you need time sensitive services e.g. A/C not working on the weekend, then it’s definitely poor. Seems they do not have a lot of providers to chose from and things don’t just break mon-fri. Even when they give you authorization to find your own provider, there’s no one on the weekend to authorize said provider, so offering that option is pointless. Also, different customer service staff tell you different things; so I’m not sure how knowledgeable they really are. Almost seems like they’re reading from a trouble shooting script. All in all, I’ve never really been denied service hence the 3/5 stars.

2 years ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Peter Wichita, KS

I was able to schedule a claim after hours. Immediately got feed back via the portal that a appointment will be scheduled. It showed me who the company would be and an estimated time as to when they should be reaching out to confirm a time. The portal was easy to use and the company that did the work was great.

2 years ago

Reply from American Home Shield

Peter, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 5th, 2023

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Donna Las Vegas, NV

The people that answer the phones are very nice however they really don't ever know what's going on, noone follows up and they all say they will. Nothing gets documented and it's like going in circles every phone call. Nestor from Pro Price is fraudulent and will do whatever he can to get you denied. The 1st time he was at my home He stated I was missing caps when I was not. He did nothing and left. 2nd visit again no tools no diagnosis and left. 3rd visit i actually caught him taking the caps off and taking a picture with them off then putting them back on. Then leaving again doing nothing to diagnosis my unit. He then came up with an estimate and diagnosis of whats wrong with my unit without ever looking at my unit. With outrageous out if pocket uncovered fees. He never opened my unit, never had a tool in his hand!! How does he know whats wrong with it?? Why would I pay over $1000 to this company??! He is fraudulent and this company did not care. Please get rid of Pro Price Heating and cooling! How can I trust someone like that to fix my unit? This whole ordain took 2 months and still my unit is not fixed.

2 years ago

Reply from American Home Shield

Donna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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Edy

American Homeshield is great if all you need is to have something simple repaired. However, if you have something difficult or you require a replacement, you will have to wait at least 30 days for any resolution of a broken appliance issue. In addition, no one will automatically contact you to schedule replacement or to discuss the options for resolution... you have to repeated contact them for status updates and to obtain a replacement. This is very frustrating to do especially when you have to go without a major appliance for over a month! This happened with me and my washing machine. In the end, about 6 weeks after I initially reported the broken washer, I finally was given a certificate at Lowes to apply towards purchasing a new washer. So, in the end, the matter was resolved to my satisfaction but it took way too long and with no follow-up or status dates from customer service whatsoever. This process definitely needs to be improved.

2 years ago

Reply from American Home Shield

Edy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Candy Williams GA

I really liked My Georgia Plumber (MGP). They were prompt and very interested in helping me resolve my problem. AHS, however, denied me the service that MGP recommended so I had to pay out of my pocket. I doubt that I renew my AHS membership.

2 years ago

Reply from American Home Shield

Candy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Danielle Ortiz Clarksville, TN

I gave a 5 so far because, I've used my warranty twice, but my response to my request are always prompt. I've never had an issue yet. I do everything online so I never spoke with AHS customer service once. I've never had too.

2 years ago

Reply from American Home Shield

Danielle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Floyd Corsey Dallas, TX

I thought I was getting peace of mind by getting American home shield, like it says in their commercials, however the service has been hit and miss. Sometimes wonderful and other times not so much. During a recent service call for my A/C unit, which was leaking and not cooling, the technician blew out a clog in the drain, which resolved the leak. He then went to the roof to check the coolant at the compressor. When he came down he informed me that he had found and fixed a leak where coolant had escaped. I pay a hefty monthly fee for the insurance, then $100 for each service call and if not wasn't enough, I was charged another $195 for the coolant. Seems like I would have been better off just calling an A/C company when I have an issue. I called to inquire about the additional charge and was told the policy only covers the first 10lbs of coolant. The unit was installed by American Home Shield and is a small 1000btu unit, can't believe it takes $200 worth of coolant to fill it.

2 years ago

Reply from American Home Shield

Floyd, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Kevin Richardson Houston, TX

Douglas Mechanical did a great job with professional and fast service through American Hom shield. If I have an A/C issue they are smh preferred servicer. The manager Jessica in addition explained thing thouroughly and was very helpful with setting up the service.

2 years ago

Reply from American Home Shield

Dear Kevin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 24th, 2023

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Jim Jones Spring Hill, FL

The company provides immediate resolution to my issues. They understand the significant impact issues would on our family and worked quickly and tirelessly to resolve it. I have been an American Home Shield customer for over two decades because I know they are only a phone call away when I need them.

2 years ago

Reply from American Home Shield

Jim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 17th, 2023

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Greg Abilene, TX

We’ve been very satisfied with the quick services of American Home Shield. We’ve used these services on two different occasions and have had no further problems with our AC or refrigerator. I would recommend them to anyone and we have.

2 years ago

Reply from American Home Shield

Greg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 17th, 2023

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Miguel David Villafranca Decatur, GA

I like the resolution I got from the person who came to fix the problem. Also, he fixed everything the same day. What I didn’t like is I had to wait too long. I called on a Friday and didn’t get the person to fix the problem until Thursday of next week.

2 years ago

Reply from American Home Shield

Dear Miguel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Adam Koskubar LA

Very good company. They offer a great service and it can be very helpful. They have gotten expensive in the past year or so and are working on pricing themselves out of business. It does take a long time to get a contractor to service the items too. Especially when the things that break are things that are needed. I guess you have to weigh the options...ie pay 1000 dollars for a washer or wait a week or two to get it fixed and use the laundry mat.

2 years ago Edited August 23, 2023

Reply from American Home Shield

Dear Adam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Kathy

Easy process that led to a reasonable settlement for appliance replacement, and excellent contracting of an installer for quick resolution of the situation. I’ve had previous experience with AHS years ago when I lived I; Houston, TX. They are beyond the best!

2 years ago

Reply from American Home Shield

Katy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Chanel Copper Miami, FL

It great to know that when you call on American Home Shield, your service demands will more than likely be met. Very efficient, timely and the customer service is excellent. For the one claim that I have made, I was very satisfied with the company that they chose to satisfy my home needs.

2 years ago

Reply from American Home Shield

Dear Chanel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 15th, 2023

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Ryan Jay Missouri City, TX

2 years ago Edited August 11, 2023

Reply from American Home Shield

Ryan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 11th, 2023

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James Killian Waurika, OK

I had a contract with AHS for just under 6 months before cancelling. I set up 1 claim for clogged drain. I had to call AHS & the representative that assisted me implied that they forgot about me and apologized a lot. I wasn’t in a rush in this case, but it set the tone for future issues in my mind. To be fair I reside in a rural area, and I understand it might be harder to locate a plumber. Anyway, the plumber was fast, and fixed me right up. This reflected on the plumbing business not AHS. Money is much tighter these days and I believe it to be cheaper to fix my own issues. I started training myself in my down time to fix emergent issues. I’m currently setting up the kits for these issues as well. With this said, AHS charged me a $99 cancellation fee, which isn’t uncommon. Not horrible, but I found their efficiency to be lacking.

2 years ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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Carlos San Antonio, TX

I had a water heater leak and it was easy to request service and get immediate service. The contractor fixed the issue and all I had to pay was the service call fee saving me hundreds of dollars and time for similar work without protection. I'm not a handy man so this is a great service for me!

2 years ago

Reply from American Home Shield

Carlos, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 9th, 2023

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Sue Fiaschetti

I recently needed repair service for my dishwasher and was pleasantly surprised by how fast the entire process was. From the first call to American Home Shield to completion of service all went very quick and smooth ! Looks like American Home Shield has stepped up their game!

2 years ago

Reply from American Home Shield

Dear Sue, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 9th, 2023

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Kim Smithville, TX

I have loved AHS for the 20 years that I have used them. I have never had a problem in dealing with AHS. They are timely in getting me connected to the people who have to come out and do the work. Employees for AHS are always super polite and efficient.

2 years ago

Reply from American Home Shield

Kim, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 8th, 2023

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Michael Lay Boardman, OR

American Home Shield recently put me win touch with an effective A/C service company after my A/C unit stopped working - we later found out due to a clogged drain line, which the service company's technician fully corrected within an hour, giving us relief after several days' "down time". Good job, American Home Shield

2 years ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 8th, 2023

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