American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Calvin Smithson Plano, TX

Ac broke and they sent a company over that said home shield will pay for the compressor and labor but I still had to pay a thousand. Basically trying to recoup money. I asked for a buyout and was told I would hear back within 24 hours it’s been 6 days . I called and they stated they are behind . Meantime it’s 95 plus humidity in Texas and still no AC.

5 years ago

Reply from American Home Shield

Hi Calvin,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

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Verified Customer

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Martye Underwood Breckenridge, TX

When we had a issue they fixed it! They we prompt with a reply and a service called within 24 hours to set up a repair time.

5 years ago

Reply from American Home Shield

Hi Martye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Bob Scales Painesville, OH

In a recent call I was on hold for more than 2 hours and was unable to speak to an agent. The resolution for my issue is not on the web site therefore I must speak to an agent for a resolution.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Barbara Velazquez Hot Springs Village, AR

Very quick scheduling. We have had AHS for over 3 years and have to use them several times. Very quick online response.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your patronage is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Steve Smith Ridgecrest, CA

Best service, easy to work all issues online and what i see all maintenance is done within 48 or less depends on the situation.

5 years ago

Reply from American Home Shield

Hi Steve,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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joseph tinaglia Hinsdale, IL

Great service they repaired my A/C unit on a holiday weekend and kept me comfortable. The service man was very neat and friendly.

5 years ago

Reply from American Home Shield

Hi Joseph,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Michael Trevino San Antonio, TX

Very reliable . Always have sent out professional repair companies. I have been with AHS for many years and I recommend you highly.

5 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Terry Puckett Red Bluff, CA

Promptness, dependability, fairness. They provide for ease of mind as a homeowner, esp. in the area of electrical and plumbing.

5 years ago

Reply from American Home Shield

Hi Terry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Michael Stillwater, OK

They were very polite when they initially called, the workers arrived on time, and they were able to quickly resolve my issue.

5 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Dana

Hold time 46 min, service agent is unapologetic. I’m paying over $100 per month, this is too much. U.S. Air Air Conditioning should be held accountable for delays in service. Filed service request on May 31, 2020 today is June 9, 2020 and the job is pending and outside temps are above 90 degrees.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Dana,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Ms. Wallace Desoto, TX

Nothing ever seems to be covered and between paying a monthly fee AND $75 per service order I'm questioning if its worth having this warranty or if I should shop around for a different company.

5 years ago

Reply from American Home Shield

Hi Ms. Wallace,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Scott Stewart Cedar Creek, TX

Long delays once repairs are approved if parts have to be ordered and even if no parts are needed. Need to streamline the process radically. They do take cate of things but today it has been a week since i have had A/C and it is 100 degrees outside.

5 years ago

Reply from American Home Shield

Hi Scott,
I would be glad to speak with you and get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Maria F Saffioti Las Vegas, NV

The service was excellent.The technician was very polite and was able to accomplish the necessary repair in a short time.

5 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2020

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Verified Customer

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Jodi Stevens Sheridan, IN

They come through every time! Speedy dispatch for the most part and great assurance that if a big ticket item goes, I'm covered.

5 years ago

Reply from American Home Shield

Hi Jodi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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William D Walther Bolingbrook, IL

Overall performance in making service calls.However,we should be able to get the same pro at our home each time to fix our problems.

5 years ago

Reply from American Home Shield

Hi William,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Tom Zelten Roscoe, IL

Had to wait for the first tech, only to again wait for parts. Parts finally arrived, but more parts needed. Eventually told they'd replace the dishwasher, which they did, but the whole process took several months.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Ivy Silas Chenoa, IL

Always come to my rescue. Mechanics know what they are supposed to work on. They complete the job no matter how long it takes.

5 years ago

Reply from American Home Shield

Hi Ivy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Carmen Strube Lillian, AL

Paid $100 svs fee and was charged an additional $125 to complete the job which included $20 in parts and 20 minutes labor. I was told if they could use a simple patch that is all the warranty would pay. For less than $100 I could have bought the tool and all supplies and not have a Fankenstein looking water pipe. I am very disgusted with your so called home warranty. I will be switching to a more reputable company that I can depend on for my future needs.

5 years ago

Reply from American Home Shield

Hi Carmen,
I would be glad to speak with you about the denial cost to repair the water pipe.

Jun. 21st, 2020

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Verified Customer

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Markese Pittsburgh, PA

We haven't had any issues of making appointments or items being fixed. We've never had a claim that wasn't able to be handle.

5 years ago

Reply from American Home Shield

Hi Markese,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Meg Barge Cary, NC

I have consistently received horrible customer service from AHS. There is no ability to email AHS to discuss concerns or request information and there are no direct lines to departments within AHS. I have consistently had to sit on hold for 1-2 hours each time I need to contact the company. My claims have taken 3-4 weeks on average to be completed, which is completely unacceptable. Contractors are unqualified and are trying to take advantage of those with a home warranty. I am so frustrated with AHS and cannot believe what horrible customer service is provided. It is completely unacceptable.

5 years ago

Reply from American Home Shield

Hi Meg,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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Beverly Smith Powhatan, VA

Very long wait to speak with rep (over 1 hour) numerous times. Refer our repair issue to a company that wasn't operating any longer. Second referral took 5 days to come to home.

5 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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m salamon Suffolk, VA

they are on it,they call you back and shedule you them call again to let you know what company coming. themn the company calls you

5 years ago

Reply from American Home Shield

Hi M Salamon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Debbie Sullivan Gadsden, AL

They are very punctual and professional. Also gives peace of mind knowing if something breaks they are only a phone call away.

5 years ago

Reply from American Home Shield

Hi Debbie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Blake Moncks Corner, SC

Promptness and peace of mind. Whenever I request a service, contractor will schedule and send someone out to fix the issue right away.

5 years ago

Reply from American Home Shield

Hi Blake,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Sophie T Raleigh, NC

I was kept in communication of the status of my request and my repair was done in less that 42 hours of submitting a request

5 years ago

Reply from American Home Shield

Hi Sophie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Darlene Sims Newton, AL

using american home shield eases all repairs of all covered items, i would highly recommend american home shield to all homeowners.

5 years ago

Reply from American Home Shield

Hi Darlene,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Susan Talbert Mooresville, NC

Alway responds. Stays on top of things. Cares about the customer and wants to make sure everyone is happy when job is complete

5 years ago

Reply from American Home Shield

Hi Susan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Verified Customer

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Brian Grayslake, IL

Most of the time they send solid contractor. Sometimes they send contractors that automatically try to tell the customer they need more than what is needed and it isn’t covered

5 years ago

Reply from American Home Shield

Hi Margaret,
I hate to hear about your American Home Shield exxperience. I owuld be glad to speak with you.

Jun. 9th, 2020

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Verified Customer

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sedric Midlothian, TX

They take care of claims real quick and they get the job done the first or at least find out the problem. Really satisfied with the company.

5 years ago

Reply from American Home Shield

Hi Sedric,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Verified Customer

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Joyce Genoa, OH

I have had American Home Shield for the last 3 homes I have had. They have always taken care of my needs in a timely manner.

5 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Patricia Pierce Reno, NV

I had an issue with my refrigerator solved immediately and then my washer needed a new motor. The only cost was $75.00 for each.

5 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Olga Pinero Davenport, FL

Swift and competent service. Sent service technician right away even on the weekend. Service company response was excellent.

5 years ago

Reply from American Home Shield

Hi Olga,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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John Welch Lady Lake, FL

Unacceptable service. No sense of urgency in getting repair done. No emergency service. Even smallest part needs to be approved and then shipped to contractor and then ship to wrong address. No AC in 90 degree weather for 11 days. Customer service says will do something then contractor says they never authorized. Senior citizens with medical issues and this has been unbearable for us.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience to have the AC system repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Lena Sullivan Rock Hill, SC

I have had American Home Shield for years, they are always courteous, prompt, quick, and put their customers first. I would not have another company.

5 years ago

Reply from American Home Shield

Hi Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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David Fort Mill, SC

Great service. AHS understood the problem and was very understanding when the problem couldn't be fixed gave me a very reasonable alternative

5 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 11th, 2020

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Verified Customer

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Tonya Clinton, MD

Great customer service, they are guick to put your repair order in and the next day or so the company they assign calls you for appointment

5 years ago

Reply from American Home Shield

Hi Tonya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 10th, 2020

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Verified Customer

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Daphne Riahi Norwalk, CT

They charge you every 31 days a new fee to have an appliance fixed. We had three visits on our ancient heating system (one thing broke after another) before it was finally replaced and now 3 so far on our old AC....

5 years ago

Reply from American Home Shield

Hi Daphne,
You concerns regarding the service fee is understood. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Winifred Quinn Belmar, NJ

On the whole, I really appreciate them. But when the outcome of a job isn't complete, I don't understand what recourse I have to make sure the problem is finally fixed.

5 years ago

Reply from American Home Shield

Hi Winifred,
Thank you for your feedback!

Jun. 12th, 2020

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Verified Customer

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Kelly Taylor

Very easy to request repair service. Quick response with great customer service. AC problem was fixed within minutes.

5 years ago

Reply from American Home Shield

Hi Kelly,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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Joanne Richardson Carson, CA

Service is exceptional.. I like the way they handle your phone calls and I feel they really want to satisfy the customer

5 years ago

Reply from American Home Shield

Hi Joanne,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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John Scodellaro La Quinta, CA

the last couple of vendors sent by AHS for relatively minor repairs were either incompetent, unscupulous or both. Looking for uncovered add ons to my repair. In one case left my house in worse shape than before they arrived.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing AHS with your feedback. I understand that you have cancelled but I would be glad to speak with you about your experience.

Jun. 3rd, 2020

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Verified Customer

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Chris/Betty Sarenana Riverside, CA

Service has and continues to be Excellent! Knowing that if an appliance needs repair or replacement, HomeShield has us covered and excellent work.

5 years ago

Reply from American Home Shield

Hi Chri,s,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Phillip Manor, TX

They fix it or replace it. Period! Everytime we called. My stuff was fixed.Most people they send over, know what they are doing.

5 years ago

Reply from American Home Shield

Hi Phillip,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 3rd, 2020

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Verified Customer

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Debra Thomas Canal Winchester, OH

very responsive to requests. As soon as I requested a service, there was contact made and a business was identifed to perform the work

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Kathleen Carrollton, TX

No problem The company was notified immediately they emailed the next day Tech came a part had to be ordered. When the part

5 years ago

Reply from American Home Shield

Good afternoon Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Priscilla Belmudez Tomball, TX

Easy access online and quick response from the company assigned to complete the service. Online user friendly overall highly recommended.

5 years ago

Reply from American Home Shield

HI Priscilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Donald and Cynthia Zember Racine, WI

Found it difficult to get a straight answer to questions out of them. Even though we realize about the COVID issue, they still took their good nature time to resolve issues such as air conditioning and plumbing

5 years ago

Reply from American Home Shield

Hi Donald and Cynthia,
I hate to hear about the delay in service that you experienced. I would be glad to speak with you regarding the service request.

Jun. 7th, 2020

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Verified Customer

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Patricia Riley Scottsdale, AZ

Easy to contact with quick responses, price is reasonable and competitive, referrals have been reliable and competent and informative

5 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Charles Virginia Beach, VA

They have been a valuable asset to me and my family and have been a huge help when there is a breakdown of warranted items.

5 years ago

Reply from American Home Shield

Hi Charles,
We are pleased to hear about the coverage we have provided your family.

Jun. 5th, 2020

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Verified Customer

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Reginald Sanders Locust Grove, GA

Decent service. I get many repairs done that may be costly. The deposit was best served at $50. It seems to be a solid organization.

5 years ago

Reply from American Home Shield

Hi Reginald,
We are so grateful for your kind words. Thanks for sharing your review with us and we hope you continue to enjoy!

Jun. 4th, 2020

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