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American Home Shield Reviews

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9.2

Overall Score

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Willie Daniels San Jose, CA

AHS was prompt once the technician diagnosed the problem. While the replacements were not of equal value I felt good about how they handled everything. I feel better knowing that if anything covered breaks down it will get fixed or replaced in a timely and fair manner.

3 years ago

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Reply from American Home Shield

Hi Willie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Sam Hamilton Austin, TX

I had two good experiences with rekeying my new condo and dryer vent cleaning, but had a bad experience with trying to get my electric washer and dryer installed. The company they assigned didn't call me. When I called them, they said they didn't do that work. When I called AHS, it took me twenty minutes to get someone to reassign this and then they said I would have to be available from 8am-5pm for the service. I asked them to cancel the order and refund my $85 fee. I had to be very direct to get them to do this. I don't understand why someone could not come within a few hours' window to install my appliances.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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JULIAN MARBUT Fletcher, NC

I AM SATISFIED WITH AMERICAN HOME SHIELD. IT TAKES A WHILE TO ACTUALLY GET THE CONTRACTOR TO YOUR HOME BUT WITH THE RECENT COVID 19 SITUATION AND NEARLY ALL COMPANIES EXPERIENCING A WORKER SHORTAGE IT IS SOMETHING YOU HAVE TO ENDURE AND IS NOT THE BLAME OF AHS.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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APRIL Newark, DE

I loved how easy every step of the process was from the representative walking me through the video call to the servicemen assessing my washer to selecting a new washer from the list sent to me from AHS! I’m so happy I have this warranty!

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2023

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DEBRA GA

American Home Shield has always been there when we needed them. They have always been very courteous ,fast and efficient. Their service has become even faster. By the time I finished my claim and hung up the phone, the company assigned was calling to set up an appointment.

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Trc W Phoenix, AZ

Amazingly convenient! It takes like 30 seconds to put in a work order. I get a call within 12 hours and vendors out literally typically within 48 hours. I have NEVER, ever had an issue or concern with ANY of the vendors. They are all great!

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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CAROL Charlotte, NC

This company keeps getting better and better, the service I received was excellent, he knew exactly what was wrong, no silly dolly, just great work, so very happy, I will rate you a thousand, so great, Thank you so very much, please everyone needs this service,

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Marvin Hill

I have had a few problems with appliances at my home and American home shield took care of it right away with the least amount of aggravation or stress so I would highly recommend American home shield as their home appliances insurance company

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Rodney Hearne Penn Valley, CA

I have received excellent service on my maintenance request for the HVAC unit. Even repairs that were required after servicing were taken care of seamlessly. My only complaint is that I wrote to the company twice regarding an expensive repair that I paid out of pocket, and I never received any response from the company. Even if the news was to be not in my favor, I was disappointed to not ever receive communication back from AHS.

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 14th, 2023

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Monica Brown Hyattsville, MD

AHS so far has been very responsive especially when an initial service request is placed. I was a little disappointed how my last request to have a fridge repaired was a little dismissed after I asked for a different contractor due to the break in communication and delay with having a technician come to fix it in a timely manner. The originally contracted technician fixed the fridge and did good work, unfortunately it took a month from the day the request was placed, and food was lost.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

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Dee Henderson

Customer Service was excellent. The issue was resolved efficiently and immediately! The contractor arrived to my home within 2hours of contacting him and when he was finished, he kindly explained what he did to resolve the issue. Very professional!

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

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Alan Crabtree Middlebury, IN

This service has been great except when we had to replace a dishwasher that wasn't fixable or to expensive to fix. There was only one option for a replacement dishwasher that was marked out of stock and was not able to be ordered. I had to go a purchase the dishwasher myself and had to pay for additional parts, delivery and installation. All the fees that had to be paid were more than the cost of the dishwasher, so I am not sure that it helped in this case. The other times that we used the plan seemed to work out just fine.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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BHN

They send local contractors. Most have been good to excellent. Recently, they sent one that caused damage to my house. AHS does not stand behind this, told me to work it out with the contractor, who will not take responsibility. I’m very disappointed to know that AHS sides with the contractor, not the customer, when I have proof they caused damage.

3 years ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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Terry Londenberg Succasunna, NJ

I am not only a customer, but I am a realtor for 20 years. I sell many American Home Shield warranties to my customers. Basically most of my sellers, I suggest they purchase it and avoid any concerns. They always are prompt to send someone out, with a reputable vendor and if you're not happy, they handle it.

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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LISA DeLand, FL

Overall, it’s 4 1/2 stars for providing great coverage. They could improve by contracting with better professionals. Several times I’ve had service calls where the technician said they couldn’t fix the problem. Or they’ve asked us to provide the parts. These are things that I wouldn’t expect with a repair company.

3 years ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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MARY Ann FL

The repair technician, Matt, that I had within the last 2weeks was excellent and the best refrigerator technician that I have had since I started working with your company. He was thorough and explained to me what the problem was; he obtained the parts, even though it meant double trips to my home. I would highly recommend him.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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PAM Arvada, CO

Your representative, Cori, I think, was courteous and efficient. He helped give us ideas on a rather odd doorknob. He had our new home re-keyed in a very short timed. Given this experience, we HIGHLY recommend American Home Shield. Thank you very much.

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Matthew T Elgin, IL

Amazing plan to have if you are a homeowner! Within the past few months, I have had to replace my water heater and furnace (separate claims), and AHS has made it very easy to schedule a tech to come out quickly. The price to get both replaced brand new is far under retail! Highly recommend AHS to all friends and family!

3 years ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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JACQUELINE Colorado Springs, CO

There is nothing I could say negative about AHS. I’ve been a customer for several years and I’ve always been very satisfied. AHS has excellent customer service. They process your claim the day you call. If you have a problem with the company they assign to you, you can be sure it’s taken care immediately. A trusted company!

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Linda Peteanu

Very impressed with how quickly my furnace was repaired. Long story but the repair could have been under warranty but, as the parts were going to be significantly delayed and the temps were dropping, American Home Shield installed a whole new furnace! To me that is an unparalleled level of customer service.

3 years ago

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Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Jacob Green

Every time I’ve used the service they have always had timely contractors. They have never taken long getting back to me or taken long approving a service. If there has ever been a problem with a contractor they’ve been quick to fix the problem

3 years ago

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Reply from American Home Shield

Hi Jacob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Rachel Castillo Lake Worth, FL

I love American Home Shield! Ever since a friend of mine told me about them I signed up with them and have been using them for almost 2 years. The only thing I would like American Home Shield to send out letters to customers to let them know when the contract is about to expire. Not every one remembers the expiration date.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2023

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Janet Akins Houston, TX

AHS service has been great, but the replacement of my microwave by the installation company has not. I first filed a service request on 1/11/23 and on 2/01/23 am still waiting for installation. It is scheduled for 2/03. I hope they do not reschedule again.

3 years ago

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Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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WILLIE Charlotte, NC

I did'nt like when they send contractors they do not have parts on there truck to fix the product and they have to order a part and your machine is down for almost a month when you can go to a local appliance parts store to fix the Item. Thank You for this time.

3 years ago

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Reply from American Home Shield

Hi Willie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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SUSAN Phoenix, AZ

The people I’ve spoken with on the phone have always been very helpful and patient. The company has always covered everything the contract covers with no hassle, and they’ve explained thoroughly why something wasn’t covered. Honest, easy to work with.

3 years ago

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Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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MICHAEL Sacramento, CA

Quick response by both AHS and City Plumbing. The plumber replaced the part on e it arrived and it worked great for a few days and then it started the same problem again with the thermostat. I called City Plumbing back and gave them the part number, address, etc. and I haven't heard from them again for a couple of weeks. I have to reboot my water heater every two days or so. Please help.

3 years ago

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Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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Marquita Williams Tomball, TX

I wished I would have renewed AHS when I first purchased my home. But I had to listen to my realtor. Glad I took it upon my own to call to add them back on. Best Homeowner insurance ever! Great staff and wonderful companies they have to repair any issues that we deal with! I will give 10 stars besides 5!!!

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Jessica Flores Ashburn, VA

I loved the fact that every time I called to get answers the representatives assured that my answers/concerns were taken care of at that moment without any hesitation. Top notch customer service, promptness to approve my claim was super! I am beyond pleased with my experience overall, highly recommend them!!! 10 stars rating***

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Brandy Reinert Brighton, CO

I love this company! We have been insured with them for many years now and have had to use them a handful of times. Each time has gone smoothly and efficiently. We have saved thousands of dollars on repairs…customer for life!

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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ALEJANDRO Dallas, TX

Covered my service and didn’t give me any hassle. My fridge is a 30 year old Sub Zero, which will last many more years, but things break down on it every once in a while. AHS has come out twice to fix it and has never turned me down for a claim on it. I’m very happy about that.

3 years ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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Jodi Harris

I like the ease of ordering service and peace of mind knowing it will only cost $100. I do not like having a different provider every time I ask for service. If the repair is for a problem that we have had previously, I wish we could request to have the same vendor.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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DARLENE Nederland, TX

American Home Shield always answers my requests for service. They let me know that the service provider will contact me before the end of the next business day and they always do. They also always ask me for my opinion about the quality of the service and about the timeliness of the service work that was provided.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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SUSAN

We are very satisfied with the professional and expedient job that the plumber service provider you sent did for us. It is over two days later and we are noticing cleaner water and no back ups with our garbage disposal. Thank you so very much.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Andy Nevala CO

I like: contractors selected from reliable sources, however, we had a recent experience with our dishwasher/oven that wasn't great. Took 6 months to fix the dishwasher (after several calls) and the stove was never repaired, and I didn't receive a refund of my fee for that service. The gentlemen selected were simply not capable of doing the work. It was comical.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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GAIL

Requesting a provider is a hassle. It’s difficult to understand some of the customer representatives and they are lacking customer service techniques or listening to complaints. I’ve been over billed for service calls that I now need to straighten out and I’ve been putting it off to the strained communications with employees. The first plumber assigned to me did not show, Anywhere Plumbing and I was charged $100.00 for the appointment that never happened. The HCVAC people quoted me a price to replace the furnace which I agreed to and he didn’t know how to proceed so I’m still waiting for the services to be rendered. Moving is difficult enough but this is a lot of added stress.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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LINDA Santa Cruz, CA

They lack consistency on their decision-making regarding replacement. I am a property manager and put all my properties on AHS plans during the COVID pandemic so I could get service quicker for my tenants. At first, they did a good job but most recently I have been disappointed. I called service for the same refrigerator on 4 occasions. It involved the ice dispenser initially then turned into leaking water that was damaging my wood floors. The situation kept occurring until finally the compressor completely went out and it causes the appliance to not function at all. My tenants lost food and I called 3 days in a row for a decision about the repair/replacement to be made. After 3 days, they decided to replace the compressor instead of replacing the unit. The compressor parts and ultimate repair would take another 10 days to two weeks to complete and because I could not let my tenants go without a functioning refrigerator for that long, I had to replace it myself. The compressor parts and repair was going to cost $800-$1000 according to the technician assigned to the job so I called customer support to see if I could get a credit toward the repair to apply to my new purchase. I was told no initially by customer support and asked if the case could be elevated to a manager. They told me they would have someone call me back and it never happened. If you consider the 3 repairs made to the unit, plus the replacement of a compressor, they would have been money ahead if they would have just replaced the unit after the 2nd or 3rd service call. I am disappointed and reconsidering if this is the best company to deal with on my properties going forward.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Amy Fowkes Lawrence, NJ

Garage doors are listed on my service contract as included for repair. However, AHS indicated that the part that broke on my door (the spring) was not included. It cost me over $700. Plumbing is also included, however, they would not pay for caulking my leaky tub which cost me over $200 I was without a washer for nearly 2 weeks because after the company AHS chose to repair my washer initially told me they were waiting for a repair part, they would not respond to my calls nor did they answer AHS' emails. After more than a week of constant attempts on my part to contact the service company, they finally informed AHS that my washer needed replaced. AHS did respond well to my broken ice maker. I just wish they were more pleasant to work with and more forthcoming regarding their actual coverages.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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John Akron, OH

I have a love-hate relationship with American Home Shield (or more accurately, HSA Home Warranty, which I think AHS acquired--it's a little awkward to have separate services designated AHS and HSA, but for what it's worth, we are HSA customers). We have been customers for 10 years now, since we bought our first (and current) house. When everything goes smoothly, they are excellent value for the money. The problem is that because they seem to use the cheapest contractors that they can find in any given geographic area, without paying attention to customer reviews. Sometimes those cheap contractors are also actually good, in which case you get excellent value as an HSA customer. However, when they aren't, particularly when they are utterly nonresponsive, you have to deal with HSA's customer support line, and there you deal with the most glaring weakness of the company. The call center (in India) is not merely staffed with people with limited English; the communications barriers are compounded by the fact that the customer service reps have minimal real ability to act, e.g., to assign a new contractor if the first one has gone incommunicado, or to give information about what model of appliance or fixture may be used in a replacement that may be dispatched to your property, etc. Basically, anytime that the HSA "default" option is not viable or appropriate, its institutional processes from the first point of contact make it very difficult to make necessary changes, let alone optional-but-value-added ones. Examples: In my area, HSA works with an HVAC contractor that has been absolutely outstanding. We had a furnace blower motor break on Christmas Eve in near-zero-Fahrenheit weather, and they got someone out here on Christmas day to fix it. They had the right part already in their van. Two hours and we had a working furnace again. Our stove (cooktop) failed and we had to have a new one installed. In this instance, I WAS able to get someone at HSA to tell me the model they were going to use to replace it, and I measured the space and researched the dimensions of the planned replacement, and that model would not fit. HSA got me in touch with their appliance purchasing department (which fortunately is staffed by people with substantially better English than their general customer service call center), they gave me a list of vendors they worked with to get bulk discounts and told me to look into it myself. I didn't actually mind that, since it also gave me more input and control in the process. I found a model that was a "slim" model from a more upscale brand (Jenn-Air) that in the family of companies that HSA buys from. I had to pay the difference in cost between the baseline model (that I'd have gotten by default as part of the HSA service) and the luxury model, but it was the difference in HSA's discounted costs for each of those, so not as big a difference as the difference in retail prices, and more importantly, it fit. However, HSA also has worked with a series of plumbing companies that are bankruptcies waiting to happen. My kitchen sink has had no cold water now for almost 2 months, because AHS will not give up on its default contractor and assign someone else. Every time we call AHS (which has been MANY times), they say that they will contact the contractor. It goes straight to voicemail for them the same way it does when my wife and I contact the contractor ourselves, but they insist on keeping trying. And each time we call AHS, the customer service rep, in their halting English, tells us (as we understand it) that "next time you call, we can assign someone else." But there have been many "next times" now and it's devolved into a tomorrow-never-comes joke in our house. Recently, for the first time, they mentioned referring our request to a "contractor relations" department that wasn't mentioned on our first few calls about this problem. Meanwhile my sink is not fixed, despite submitting the claim on December 4, 2022 (it's now January 25, 2023). It requires a standard cold water supply line that I can't believe that any plumber wouldn't carry with them in their van and I can't believe that it wasn't fixed on the one day we ever saw someone from the contractor, who came only to take pictures one time in December, and did no actual work. We have had many other plumbing issues over the years, both gas and water, and it's truly rare that the service goes without a hitch. The good years and good experiences have been good enough to keep us as customers. But the bad times stick enough in my mind that I can't justify higher than a 3-star rating nonetheless.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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SUSAN Little Rock, AR

We had 2 claims this month back to back. The first was a garbage disposal which was replaced in 48 hrs, then a few days later the our washing machine broke down and while this took longer the technician was an expert and the repair was exceptional.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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MissT D Houston, TX

Although the initial service company assigned was not punctual. Once they diagnosed problem my microwave was replaced. microwave is identical to the broken one. HotShot company was punctual and tech knowledgeable and efficient. Bottom line we are pleased .

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 19th, 2023

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GLENDA Bear, DE

We have been members for over 10 years. There service is exactly what they advertise. They are fast to get you the help you need for your appliances. I am never disappointed and I recommend them to all my family and friends.

3 years ago

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Reply from American Home Shield

Glenda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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Paula Holmes Kansas City, MO

They have stepped up their game. I am awed. I needed a refrigerator replaced and they had it diagnosed quickly. Unfortunately the fridge couldn’t be fixed so I got a replacement. The replacement option was a good choice but I elected to upgrade. A problem came up with the installer and AHS rep git it taken care of during the phone call.

3 years ago Edited January 27, 2023

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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ROBERT Stillwater, OK

American Home Shield has provided all services promised quickly and professionally. When we notify AHS of a needed repair, a local company contacts us (usually the same day) regarding the repair and usually completes it in 1 or 2 days.

3 years ago

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Reply from American Home Shield

Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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Emily Goldstein Cincinnati, OH

We are new homeowner's - having been in this house for 2 months now, American Home Shield has been great at the appliance issues we have had; however, when our furnace went out (during the coldest temps ) we fought with American Home Shield and got the run-around from the company they sent us. Having to have a tech sent out 4 times and American Home Shield said it would be an additional week to get a 2nd company out for a 2nd opinion. Then we get told that American Home Shield wouldn't recognize any "outside help from their network because we didn't have permission". We ended up eating a lot of cost and having our issue solved, correctly, with a company that American Home Shield "didn't give us permission" to us.

3 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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ALAN Newark, NJ

Was always happy with AHS until recently. My refrigerator/freezer has needed several repairs over the past year or more. One of the repair companies they sent removed our ice maker and never replaced it and then changed something in the refrigerator causing it to function much worse than before causing our food to spoil. They finally agreed to give me a replacement buy out but instead of honoring the buy out amount on my current contract of $7000 they are telling me they will only give $3000 because the issues started during my prior contract year even though there were new issues in the current contract year created by the repair company they sent. I have a Sub-Zero and it will cost me $15,000 to replace and at this point they refuse any additional repairs. I have been a customer for nearly 20 years. Not happy with how this repair was handled in general or how the appliance department unilaterally decided not to honor my current contract terms.

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Alan,
Thank you for bringing the refrigerator to our attention. I would be glad to speak with you to resolve the refrigerator issues. Please provide your AHS contract number.

Jan. 17th, 2023

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Pam Keigley Herndon, VA

Only had AHS for about three months when my dryer started squealing loudly. Called for service with model number and problem. Respresentative arrived on time with suspected replacement part in hand. Within twenty minutes, my dryer was purring. Representative, Bobby, was knowledgeable and personable. Could not ask for better service.

3 years ago

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Reply from American Home Shield

Pam, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2023

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BERT Knoxville, TN

So far so good. Only thing I didn’t care for. I had a roof leak on a 5 years old roof and house. Ended up costing me $12,500. 😩 AHS paid $1200 towards it. Everything else so far has been pretty flawless. Would have liked a roof repair attempt at least around area that was leaking and a chance to get other estimates. But I figured because AHS uses them I should let them do it.

3 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Leo W London, KY

They responded quickly to my issues at home my home and with great service. I received a call the very next day from the contractor and they were in my home within 48 hours of initial communication. I recommend American Home Shield!

3 years ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 12th, 2023

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EFREN Shreveport, LA

What I like about American home shield is that in my situation I work out of town up to a month and American home shield has been there to take care of my issues I have while I'm gone, with quick service request they have a profesional out there to look at and fix my home appliances, me and my wife are happy with their service.

3 years ago

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Reply from American Home Shield

Efren,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Marybeth LaMendella MA

I have been very pleased with AHS. I have used them many times and I always get top quality contractors. My only complaint is that sometimes it is very hard to get these people to come quickly. My most recent was a roof leak. The company could not come out for more than a week. I would like that if a company cannot respond fast enough, that there be an option to choose or be assigned to another. Overall, AHS is a fantastic value! I would also prefer that if a claim is not accepted, that the $125.00 fee is reimbursed. Even partially reimbursed would be helpful.

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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