American Home Shield: Read 34,902 User Reviews From Real Homeowners

star star star star star

REBECCA

In the past I have not been fully satisfied with AHS. They had difficulty finding servicemen in my area to repair my appliances. On the last three service calls over the past few years I have noticed a significant improvement in their services. Services are now prompt and the work completed satisfactorily ,

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

Lauren Rucker Dayton, OH

Our refrigerator went out on us. American Home Shield sent someone to repair it but it wasn’t repairable. They replaced our refrigerator with a brand new one! We really appreciate all of the support and guidance that they gave us.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Maria King (Riadee) Greensboro, NC

When you need service the customer service is very helpful and professional. Usually I have a Tech at my home within a reasonable amount of time. When they say someone will be to your home, they show up. The most important issue for me is American Home Shield, sends Techs that know how to fix or repair whatever needs service.

3 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

SILVIA Waco, TX

I appreciate Home Shield being professional and assisting me with my replacement dryer. They were able to quickly get me situated, removed the old dryer and installed new dryer. I loved the tracker to view what step my replacement was at and where my dryer was.

3 years ago

Reply from American Home Shield

Hi Silvia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

star star star star star_border

MARGARET Kent, WA

I am sticking with American Home Shield. I am also glad that all the providers are trustworthy and insured/bonded. In addition the gentleman who made the repair was very kind to me. I am older, and not everyone listens and reassures me when I ask questions about the things that are important to me. He also told me that the referral covered 30 days, if I needed any further work on the furnace. That was very comforting.

3 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2023

star star star star star_border

MICHAEL Boca Raton, FL

AHS uses companies with little or no experience . Most of the HVAC companies that AHS sends out to homes to repair problems are unprofessional , with minimum experience or interest in finding and correcting the problem. The last three HVAC companies that AHS sent out to repair my HVAC were incompidend and should not be representing AHS . The last two companies sent out to repair washing machine and stove , Sears( A& E) were very good and professional . More work/checking needs to be done by AHS to identify professional repair companies before they are sent out to clients on behalf of AHS

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star

harriett weems Austin, TX

The serviceman had a difficult time trying to diagnose the a/c issue but he stayed with it until he figured it out. The installers were on time and worked really hard for 5 hours to get it installed. They were really nice and respectful of the property.

3 years ago Edited June 21, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star_border

Barbara Lazar Lake Mary, FL

Sometimes it is challenging to find a great contractor, but I have had good results this year with appliances getting fixed and/or replaced. I've had two replacements and they have worked with me fairly. If you find a good technician, save their info and request them when you need service in the future. I've saved a fortune in the last two years and would not be without AHS.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

star star star star star

ROBIN Flint, TX

I have used AHS for almost 20 yrs! I am now on a fixed income and concerned about costs like everyone! Their service has always been stellar and their customer service is awesome! They actually take the time to listen to their customers! They know the importance of keeping longterm customers!! I would recommend them to anyone!!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star

TRICIA Alpharetta, GA

I was very pleased to have such a quick response for a water leak. It was much faster than normal. Normally we don’t expect anything to be repaired in less than a week because that’s been our experience. This time it was very fast the guy was very professional, and we were only without our sink for the weekend

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Janet K Erie, PA

I love how secure American Home Shield makes me feel. I paid my fee and I know that help will be on the way soon. You have to know the process though. I think people who complain want to compare AHS to self-paying to get a contractor to come. It is not exactly the same. There is a process and it does take some time, but AHS has NEVER let me down.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

Mary Green

I gave it a five because they have always been receptive to my calls in an appropriate time for what I was calling for. However, I wouldn't say I like the process when something has to be replaced and I do not think the replacements offered are as good as the one you are replacing. There should be more choices.

3 years ago Edited March 1, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

LLOYD Los Angeles, CA

3 years ago

Reply from American Home Shield

Hi Lloyd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star_border star_border

Georgette Thompson Hazelwood, MO

Overall, I really like AHS. I have it on two houses and it has been very helpful over the years with only a few irritating issues along the way. Last year I had two issues. One was my air conditioner went out during 100° plus heat wave. I was told that it would be seven days before anyone could come out. I made an appointment and I called back to see if there was another vendor we could try and the gal ended up deleting my request so after seven days I called to find out where the person was and they said that the order was canceled. I had to wait an additional 3 to 4 days for someone to come out and they were able to fix it but I had to buy a window unit and live in my bedroom for 10 days waiting on it. I can’t remember if it was before or after this, but not long, I was told I had to have a pressure reducing valve put on before they would work on any of my plumbing appliances which was an additional almost $500 on top of the $100 fee which I had to pay on both houses in order to just have the toilet looked at. Recently, my hot water tank went out and flooded my basement. I had to wait almost 2 weeks for someone to come look at it only to be told that when they PRV was installed, it caused it now to become a closed system which causes the buildup of pressure to go into the hot water tank, and therefore it was gonna be an additional almost $500 to have an expansion tank and an overflow pipe replaced on a 21 year old hot water tank. I called to complain. Nobody seem to care or had any options for me. I ended up having to go to Lowe’s and use their contractor to pay $1400 to get a new hot water tank installed that came with an expansion tank, this is very frustrating and disappointing and unfair. Especially since I was required to install that extra expensive piece and that is what caused the problem on a Especially since I was required to install that extra expensive piece and that is what caused the problem on an old tank to begin with. I could’ve paid the $500 and then the tank probably would’ve went out shortly after that they don’t usually last that long to begin with. Now I’m concerned if this is going to happen at the other house as well .

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Willard High Park Forest, IL

The company, Comfort Heating & Cooling, arranged the service appointment on a timely basis. The technician (Mr. S) was courteous and knew his trade well. He respected me and my home by wearing a mask and cover for his shoes. He explained my problem, resolved it and was in and out.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star star star star

Carlos Woods Huntsville, AL

I like your service but sometimes I think you repair something that your repair tech states it should be replaced. My Refrigerator has been repaired three to four time over maybe a four-year period. I think it has a part that is going in and out. This is making it hard to service and fix. therefore, I think it is time to replace it.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

JBY Seattle, WA

SO fast, and very easy to navigate. I had a different home warranty before and my experience was awful, so I had some fears, but American Home Shield could not have been more responsive. The issue got fixed quickly and well. I would recommend AHS to anyone needing home warranty coverage!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

Irma Beezley Prosper, TX

Excellent service. Worth the money and fast solutions to any problem. As a first time homeowner, American Home shield gave me the piece of mine that my investment is protected. They use very professional people to fix any issue that your property may have.

3 years ago

Reply from American Home Shield

Hi Irma,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2023

star star star star star_border

Alicia Allen Alpharetta, GA

American Home Shield will get you assigned to someone quickly, which is great. Most of my experiences have been very successful. My last experience however was lackluster and I was told my problem wasn’t covered and referred to someone else to provide me an estimate (whom didn’t show up). The survey for the company assigned by American Home Shield had already been sent and I completed it based on what I was told would happen (which of course didn’t happen). Therefore, I believe the surveys should be sent out a little later to avoid this issue.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star_border

JAMIE Shreveport, LA

Haven’t had really any big problems. The only consistent issue is follow up after service. I’ll get an email from AHS saying my work is completed, even if a part needs to be ordered and installed. I can’t contact the provider, I have to contact AHS and they will set up a time for the provider to return but the provider never seems to know this. But everyone is very nice and polite and seems to try and solve any issues I have.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star_border

TERRY Libby, MT

AHS made it easy to make a claim, All Around appliance was prompt with calling and scheduling a time to come to the house, they were very flexible when I needed to schedule a couple of hours later in the day. What takes the longest is AHS approving the parts and getting them ordered, it’s beyond me why that part should take a week! Once the parts were in again All Around was speedy with the actual repair.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star star star

MARY Los Angeles, CA

American Home Shield provides peace of mind with its prompt and excellent and immediate response-time when your household appliances need repair or replacement. They contract with your local service contractors for all your Plumbing, Heating, Air Conditioning, Appliances, etc. needs and these are the best of the best.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Susan Thompson Ocala, FL

I never have a problem with them. I call or email the next day I get a call from AHS telling me who will be calling and they call usually same day and schedule my appt. I have never had any issues with any of the ones they have sent. I think they are GREAT!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

RALPH Henderson, TX

Home shield stayed on top of the details and followed up with phone calls in locating a new G E microwave to replace ours. American Home Sheild is very professional, and solution orientated in resolving customers issues. I highly recommend American Home Sheild.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Nawanna Brown Spokane, WA

I have used them twice and each time I have gotten the help I needed and both times they were professional and got the job done in a timeley manner and did a good job. Plus the cost up front is totally reasonable for what is being done.

3 years ago

Reply from American Home Shield

Hi Nawanna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

star star star star_border star_border

Autum Kraut Grand Rapids, MI

Pros: the cost of my new hvac was covered and the company used was very nice and saved our lives as there was a co2 leak we weren’t even aware of. Cons: it took 2 weeks in the middle of the winter to complete this and the communication was not very good. It was freezing and we had an infant in the home. AHS also did not seem to know what was going on sometimes stating they were missing some papers or parts were arriving on wrong dates. Overall the service was good but wish it would have been more timely due to the cold and having a baby in the home. I would give 5 stars solely for the fact that this service literally saved my life as the co2 leak would have been fatal if it had not been fixed.

3 years ago

Reply from American Home Shield

Hi Autum, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

star star star star star

Willie Daniels San Jose, CA

AHS was prompt once the technician diagnosed the problem. While the replacements were not of equal value I felt good about how they handled everything. I feel better knowing that if anything covered breaks down it will get fixed or replaced in a timely and fair manner.

3 years ago

Reply from American Home Shield

Hi Willie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

star star star star_border star_border

Sam Hamilton Austin, TX

I had two good experiences with rekeying my new condo and dryer vent cleaning, but had a bad experience with trying to get my electric washer and dryer installed. The company they assigned didn't call me. When I called them, they said they didn't do that work. When I called AHS, it took me twenty minutes to get someone to reassign this and then they said I would have to be available from 8am-5pm for the service. I asked them to cancel the order and refund my $85 fee. I had to be very direct to get them to do this. I don't understand why someone could not come within a few hours' window to install my appliances.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

star star star star star

JULIAN MARBUT Fletcher, NC

I AM SATISFIED WITH AMERICAN HOME SHIELD. IT TAKES A WHILE TO ACTUALLY GET THE CONTRACTOR TO YOUR HOME BUT WITH THE RECENT COVID 19 SITUATION AND NEARLY ALL COMPANIES EXPERIENCING A WORKER SHORTAGE IT IS SOMETHING YOU HAVE TO ENDURE AND IS NOT THE BLAME OF AHS.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

star star star star star

APRIL Newark, DE

I loved how easy every step of the process was from the representative walking me through the video call to the servicemen assessing my washer to selecting a new washer from the list sent to me from AHS! I’m so happy I have this warranty!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2023

star star star star star

DEBRA GA

American Home Shield has always been there when we needed them. They have always been very courteous ,fast and efficient. Their service has become even faster. By the time I finished my claim and hung up the phone, the company assigned was calling to set up an appointment.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

star star star star star

Trc W Phoenix, AZ

Amazingly convenient! It takes like 30 seconds to put in a work order. I get a call within 12 hours and vendors out literally typically within 48 hours. I have NEVER, ever had an issue or concern with ANY of the vendors. They are all great!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

star star star star star

CAROL Charlotte, NC

This company keeps getting better and better, the service I received was excellent, he knew exactly what was wrong, no silly dolly, just great work, so very happy, I will rate you a thousand, so great, Thank you so very much, please everyone needs this service,

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

star star star star star

Marvin Hill

I have had a few problems with appliances at my home and American home shield took care of it right away with the least amount of aggravation or stress so I would highly recommend American home shield as their home appliances insurance company

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

star star star star star_border

Rodney Hearne Penn Valley, CA

I have received excellent service on my maintenance request for the HVAC unit. Even repairs that were required after servicing were taken care of seamlessly. My only complaint is that I wrote to the company twice regarding an expensive repair that I paid out of pocket, and I never received any response from the company. Even if the news was to be not in my favor, I was disappointed to not ever receive communication back from AHS.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 14th, 2023

star star star star star_border

Monica Brown Hyattsville, MD

AHS so far has been very responsive especially when an initial service request is placed. I was a little disappointed how my last request to have a fridge repaired was a little dismissed after I asked for a different contractor due to the break in communication and delay with having a technician come to fix it in a timely manner. The originally contracted technician fixed the fridge and did good work, unfortunately it took a month from the day the request was placed, and food was lost.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

star star star star star

Dee Henderson

Customer Service was excellent. The issue was resolved efficiently and immediately! The contractor arrived to my home within 2hours of contacting him and when he was finished, he kindly explained what he did to resolve the issue. Very professional!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

star star star star star_border

Alan Crabtree Middlebury, IN

This service has been great except when we had to replace a dishwasher that wasn't fixable or to expensive to fix. There was only one option for a replacement dishwasher that was marked out of stock and was not able to be ordered. I had to go a purchase the dishwasher myself and had to pay for additional parts, delivery and installation. All the fees that had to be paid were more than the cost of the dishwasher, so I am not sure that it helped in this case. The other times that we used the plan seemed to work out just fine.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star star star star_border

BHN

They send local contractors. Most have been good to excellent. Recently, they sent one that caused damage to my house. AHS does not stand behind this, told me to work it out with the contractor, who will not take responsibility. I’m very disappointed to know that AHS sides with the contractor, not the customer, when I have proof they caused damage.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

star star star star star

Terry Londenberg Succasunna, NJ

I am not only a customer, but I am a realtor for 20 years. I sell many American Home Shield warranties to my customers. Basically most of my sellers, I suggest they purchase it and avoid any concerns. They always are prompt to send someone out, with a reputable vendor and if you're not happy, they handle it.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

star star star star star

LISA DeLand, FL

Overall, it’s 4 1/2 stars for providing great coverage. They could improve by contracting with better professionals. Several times I’ve had service calls where the technician said they couldn’t fix the problem. Or they’ve asked us to provide the parts. These are things that I wouldn’t expect with a repair company.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

star star star star star

MARY Ann FL

The repair technician, Matt, that I had within the last 2weeks was excellent and the best refrigerator technician that I have had since I started working with your company. He was thorough and explained to me what the problem was; he obtained the parts, even though it meant double trips to my home. I would highly recommend him.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star star star star

PAM Arvada, CO

Your representative, Cori, I think, was courteous and efficient. He helped give us ideas on a rather odd doorknob. He had our new home re-keyed in a very short timed. Given this experience, we HIGHLY recommend American Home Shield. Thank you very much.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

star star star star star

Matthew T Elgin, IL

Amazing plan to have if you are a homeowner! Within the past few months, I have had to replace my water heater and furnace (separate claims), and AHS has made it very easy to schedule a tech to come out quickly. The price to get both replaced brand new is far under retail! Highly recommend AHS to all friends and family!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

star star star star star

JACQUELINE Colorado Springs, CO

There is nothing I could say negative about AHS. I’ve been a customer for several years and I’ve always been very satisfied. AHS has excellent customer service. They process your claim the day you call. If you have a problem with the company they assign to you, you can be sure it’s taken care immediately. A trusted company!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

star star star star star

Linda Peteanu

Very impressed with how quickly my furnace was repaired. Long story but the repair could have been under warranty but, as the parts were going to be significantly delayed and the temps were dropping, American Home Shield installed a whole new furnace! To me that is an unparalleled level of customer service.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

star star star star star

Jacob Green

Every time I’ve used the service they have always had timely contractors. They have never taken long getting back to me or taken long approving a service. If there has ever been a problem with a contractor they’ve been quick to fix the problem

3 years ago

Reply from American Home Shield

Hi Jacob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

star star star star star

Rachel Castillo Lake Worth, FL

I love American Home Shield! Ever since a friend of mine told me about them I signed up with them and have been using them for almost 2 years. The only thing I would like American Home Shield to send out letters to customers to let them know when the contract is about to expire. Not every one remembers the expiration date.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 2nd, 2023

star star star star star

Janet Akins Houston, TX

AHS service has been great, but the replacement of my microwave by the installation company has not. I first filed a service request on 1/11/23 and on 2/01/23 am still waiting for installation. It is scheduled for 2/03. I hope they do not reschedule again.

3 years ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

star star star star star

WILLIE Charlotte, NC

I did'nt like when they send contractors they do not have parts on there truck to fix the product and they have to order a part and your machine is down for almost a month when you can go to a local appliance parts store to fix the Item. Thank You for this time.

3 years ago

Reply from American Home Shield

Hi Willie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

American Home Shield Reviews