American Home Shield: Read 34,353 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

LINDA Bullhead City, AZ

We have used AHS for over 20 years with each of our homes. Our service requests have been processed within 2 hours. The assigned contractors have been very competent. AHS also does a follow-up to be sure we are satisified. I highly recommend AHS.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Joe Bellar Lubbock, TX

We filed our claim online. It was fast and easy. AHS contacted the contractor for that area. He responded and an appointment was set. We live approximately 3 hours from this property. Everything was handled efficiently without us needing to travel to have the repair completed.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Sheltric Peterson Richmond, TX

I have had American Home Shield on multiple James and it has been a great experience. It has not always went as smooth as I would have liked and I have been frustrated at times but we were able to fix the issues. Overall for the customer service and jobs completed they have been the best warranty company o have worked with..

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star_border

THOMAS Ferris, TX

Recently had two issues. One was plumbing and was unable to get it repaired for two days. Would like to have multiple companies to choose from so we could have had issue fixed earlier. Other was dishwasher. A Tech came and adjusted everything but problem returned (like he said it might). He said he was putting notes to order part if problem persisted. When Tech came back out, he didn't have parts. Would like for companies to read notes when returning to home.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

ERICA Fort Wainwright, AK

The things I love about American Home Shield is the process to make a claim is extremely easy. The value is mind blowing and the representatives are amazing. Every one I had the pleasure of working with during my process made me feel like more than a customer.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star

RALPH Bellevue, WA

We are pleasantly surprised with the prompt service from this home warranty program. They had truly a life saver in case of emergency, and had saved us a lot of time, headache, an Most of all we have peace of mind that we have this company to call and rely on for any urgent repairs for our home.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star

RITA Woodbridge, VA

The staff are courteous, professional and knowledgeable. They summarized what we’re discussed to make sure the customer and AHS are on the same page. At the end they asked the customer if there’s anything else they can help with. Totally satisfied with AHS. The turnaround time for resolution is impressive!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

star star star star star_border

Buck Paiva Reno, NV

In my opinion, AHS is not working with the top service providers in the area. And then there is the multi-step process. A service provider comes out, diagnoses the problem, then has to go back and wait for approval from AHS. So that's a minimum of two visits where I have to leave work and be at home for a four-hour window. The approval should be in real-time. The repair person should phone in the diagnosis to either their office or AHS directly, get immediate approval, and fix the issue on the first visit.

1 year ago

Reply from American Home Shield

Hi Buck, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 4 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 10th, 2023

star star star star star

TINORRA MAYS Toledo, OH

New home warranty company for us. So far so good. We had to submit our first claim, and they sent a plumber pour to look at the issue. He actually fixed the broken pipe too. I was surprised bcz so many home warranty companies try not to fix things, but AHS did. We were very happy.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star_border star_border

CATHLEEN Exton, PA

I enrolled in American home shield for peace of mind. However, when my refrigerator started leaking and running like an airplane, the service provided was subpar at best. I had to take off five days of work for the refrigerator repair as the first repair did not work. I also had to empty the contents of my refrigerator and throw away all of my food each separate time as each time they repaired the refrigerator.l you have to completely defrost and unplug the appliance. After the second time “they fixed” the issue It only lasted about two months and the refrigerator started leaking and running even more loudly than ever. I have reached out to the company to request a replacement as I cannot go through this process another time if something is only fixed for 4560 days then it’s not fixed at all, the Band-Aid approaches not working and it is costing me time and money. I have written to the company twice to request a replacement first time. No one answered my email the second time I received an email that said they are in receipt of my correspondence time will tell if they honor this request , if they do, I will come back and leave an updated review.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

DAVID Fresno, CA

AHS is peace of mind. The price is fair and I love the fact that I just pay my deductible and they take care of the rest. I don't have to worry about anything else only to be home by the time the technician come to my house to fix whatever needs to be fixed. Overall I've had the best experience quick and efficient reaponse.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star_border star_border

Jerry Scarboro Fremont, CA

I like the ease of scheduling repairs. It’s only after you start dealing with some repair companies dispatchers that the service suffers. The can be very busy and you get their voice mail. In some cases they do not return your call until they need to talk to you. My most frustrating problems have been When I have to talk to AHS customer service after service Technician did not or could not properly repaire the item. Philippine first line customer service usually are unable to solve the problem. It is almost impossible to get them to escalate the issue to a supervisor. The last time I had an issue I was on the phone for one hour.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

JAMES Spokane, WA

I would recommend American Home Shield to all homeowners whether they have a new or older home. The plans offer peace of mind and protection when something needs repair. These events never happen at a convenient time. What is convenient however is that American Home Shield has your home covered.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

REBECCA

In the past I have not been fully satisfied with AHS. They had difficulty finding servicemen in my area to repair my appliances. On the last three service calls over the past few years I have noticed a significant improvement in their services. Services are now prompt and the work completed satisfactorily ,

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

Lauren Rucker Dayton, OH

Our refrigerator went out on us. American Home Shield sent someone to repair it but it wasn’t repairable. They replaced our refrigerator with a brand new one! We really appreciate all of the support and guidance that they gave us.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Maria King (Riadee) Greensboro, NC

When you need service the customer service is very helpful and professional. Usually I have a Tech at my home within a reasonable amount of time. When they say someone will be to your home, they show up. The most important issue for me is American Home Shield, sends Techs that know how to fix or repair whatever needs service.

1 year ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

SILVIA Waco, TX

I appreciate Home Shield being professional and assisting me with my replacement dryer. They were able to quickly get me situated, removed the old dryer and installed new dryer. I loved the tracker to view what step my replacement was at and where my dryer was.

1 year ago

Reply from American Home Shield

Hi Silvia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

star star star star star_border

MARGARET Kent, WA

I am sticking with American Home Shield. I am also glad that all the providers are trustworthy and insured/bonded. In addition the gentleman who made the repair was very kind to me. I am older, and not everyone listens and reassures me when I ask questions about the things that are important to me. He also told me that the referral covered 30 days, if I needed any further work on the furnace. That was very comforting.

1 year ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2023

star star star star star_border

MICHAEL Boca Raton, FL

AHS uses companies with little or no experience . Most of the HVAC companies that AHS sends out to homes to repair problems are unprofessional , with minimum experience or interest in finding and correcting the problem. The last three HVAC companies that AHS sent out to repair my HVAC were incompidend and should not be representing AHS . The last two companies sent out to repair washing machine and stove , Sears( A& E) were very good and professional . More work/checking needs to be done by AHS to identify professional repair companies before they are sent out to clients on behalf of AHS

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star

harriett weems Austin, TX

The serviceman had a difficult time trying to diagnose the a/c issue but he stayed with it until he figured it out. The installers were on time and worked really hard for 5 hours to get it installed. They were really nice and respectful of the property.

1 year ago Edited June 21, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star_border

Barbara Lazar Lake Mary, FL

Sometimes it is challenging to find a great contractor, but I have had good results this year with appliances getting fixed and/or replaced. I've had two replacements and they have worked with me fairly. If you find a good technician, save their info and request them when you need service in the future. I've saved a fortune in the last two years and would not be without AHS.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

star star star star star

ROBIN Flint, TX

I have used AHS for almost 20 yrs! I am now on a fixed income and concerned about costs like everyone! Their service has always been stellar and their customer service is awesome! They actually take the time to listen to their customers! They know the importance of keeping longterm customers!! I would recommend them to anyone!!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star

TRICIA Alpharetta, GA

I was very pleased to have such a quick response for a water leak. It was much faster than normal. Normally we don’t expect anything to be repaired in less than a week because that’s been our experience. This time it was very fast the guy was very professional, and we were only without our sink for the weekend

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Janet K Erie, PA

I love how secure American Home Shield makes me feel. I paid my fee and I know that help will be on the way soon. You have to know the process though. I think people who complain want to compare AHS to self-paying to get a contractor to come. It is not exactly the same. There is a process and it does take some time, but AHS has NEVER let me down.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

Mary Green

I gave it a five because they have always been receptive to my calls in an appropriate time for what I was calling for. However, I wouldn't say I like the process when something has to be replaced and I do not think the replacements offered are as good as the one you are replacing. There should be more choices.

1 year ago Edited March 1, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

LLOYD Los Angeles, CA

1 year ago

Reply from American Home Shield

Hi Lloyd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star_border star_border

Georgette Thompson Hazelwood, MO

Overall, I really like AHS. I have it on two houses and it has been very helpful over the years with only a few irritating issues along the way. Last year I had two issues. One was my air conditioner went out during 100° plus heat wave. I was told that it would be seven days before anyone could come out. I made an appointment and I called back to see if there was another vendor we could try and the gal ended up deleting my request so after seven days I called to find out where the person was and they said that the order was canceled. I had to wait an additional 3 to 4 days for someone to come out and they were able to fix it but I had to buy a window unit and live in my bedroom for 10 days waiting on it. I can’t remember if it was before or after this, but not long, I was told I had to have a pressure reducing valve put on before they would work on any of my plumbing appliances which was an additional almost $500 on top of the $100 fee which I had to pay on both houses in order to just have the toilet looked at. Recently, my hot water tank went out and flooded my basement. I had to wait almost 2 weeks for someone to come look at it only to be told that when they PRV was installed, it caused it now to become a closed system which causes the buildup of pressure to go into the hot water tank, and therefore it was gonna be an additional almost $500 to have an expansion tank and an overflow pipe replaced on a 21 year old hot water tank. I called to complain. Nobody seem to care or had any options for me. I ended up having to go to Lowe’s and use their contractor to pay $1400 to get a new hot water tank installed that came with an expansion tank, this is very frustrating and disappointing and unfair. Especially since I was required to install that extra expensive piece and that is what caused the problem on a Especially since I was required to install that extra expensive piece and that is what caused the problem on an old tank to begin with. I could’ve paid the $500 and then the tank probably would’ve went out shortly after that they don’t usually last that long to begin with. Now I’m concerned if this is going to happen at the other house as well .

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Willard High Park Forest, IL

The company, Comfort Heating & Cooling, arranged the service appointment on a timely basis. The technician (Mr. S) was courteous and knew his trade well. He respected me and my home by wearing a mask and cover for his shoes. He explained my problem, resolved it and was in and out.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star star star star

Carlos Woods Huntsville, AL

I like your service but sometimes I think you repair something that your repair tech states it should be replaced. My Refrigerator has been repaired three to four time over maybe a four-year period. I think it has a part that is going in and out. This is making it hard to service and fix. therefore, I think it is time to replace it.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

JBY Seattle, WA

SO fast, and very easy to navigate. I had a different home warranty before and my experience was awful, so I had some fears, but American Home Shield could not have been more responsive. The issue got fixed quickly and well. I would recommend AHS to anyone needing home warranty coverage!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

Irma Beezley Prosper, TX

Excellent service. Worth the money and fast solutions to any problem. As a first time homeowner, American Home shield gave me the piece of mine that my investment is protected. They use very professional people to fix any issue that your property may have.

1 year ago

Reply from American Home Shield

Hi Irma,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2023

star star star star star_border

Alicia Allen Alpharetta, GA

American Home Shield will get you assigned to someone quickly, which is great. Most of my experiences have been very successful. My last experience however was lackluster and I was told my problem wasn’t covered and referred to someone else to provide me an estimate (whom didn’t show up). The survey for the company assigned by American Home Shield had already been sent and I completed it based on what I was told would happen (which of course didn’t happen). Therefore, I believe the surveys should be sent out a little later to avoid this issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star_border

JAMIE Shreveport, LA

Haven’t had really any big problems. The only consistent issue is follow up after service. I’ll get an email from AHS saying my work is completed, even if a part needs to be ordered and installed. I can’t contact the provider, I have to contact AHS and they will set up a time for the provider to return but the provider never seems to know this. But everyone is very nice and polite and seems to try and solve any issues I have.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star_border

TERRY Libby, MT

AHS made it easy to make a claim, All Around appliance was prompt with calling and scheduling a time to come to the house, they were very flexible when I needed to schedule a couple of hours later in the day. What takes the longest is AHS approving the parts and getting them ordered, it’s beyond me why that part should take a week! Once the parts were in again All Around was speedy with the actual repair.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star star star

MARY Los Angeles, CA

American Home Shield provides peace of mind with its prompt and excellent and immediate response-time when your household appliances need repair or replacement. They contract with your local service contractors for all your Plumbing, Heating, Air Conditioning, Appliances, etc. needs and these are the best of the best.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Susan Thompson Ocala, FL

I never have a problem with them. I call or email the next day I get a call from AHS telling me who will be calling and they call usually same day and schedule my appt. I have never had any issues with any of the ones they have sent. I think they are GREAT!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

RALPH Henderson, TX

Home shield stayed on top of the details and followed up with phone calls in locating a new G E microwave to replace ours. American Home Sheild is very professional, and solution orientated in resolving customers issues. I highly recommend American Home Sheild.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Nawanna Brown Spokane, WA

I have used them twice and each time I have gotten the help I needed and both times they were professional and got the job done in a timeley manner and did a good job. Plus the cost up front is totally reasonable for what is being done.

1 year ago

Reply from American Home Shield

Hi Nawanna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

star star star star_border star_border

Autum Kraut Grand Rapids, MI

Pros: the cost of my new hvac was covered and the company used was very nice and saved our lives as there was a co2 leak we weren’t even aware of. Cons: it took 2 weeks in the middle of the winter to complete this and the communication was not very good. It was freezing and we had an infant in the home. AHS also did not seem to know what was going on sometimes stating they were missing some papers or parts were arriving on wrong dates. Overall the service was good but wish it would have been more timely due to the cold and having a baby in the home. I would give 5 stars solely for the fact that this service literally saved my life as the co2 leak would have been fatal if it had not been fixed.

1 year ago

Reply from American Home Shield

Hi Autum, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

star star star star star

Willie Daniels San Jose, CA

AHS was prompt once the technician diagnosed the problem. While the replacements were not of equal value I felt good about how they handled everything. I feel better knowing that if anything covered breaks down it will get fixed or replaced in a timely and fair manner.

1 year ago

Reply from American Home Shield

Hi Willie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

star star star star_border star_border

Sam Hamilton Austin, TX

I had two good experiences with rekeying my new condo and dryer vent cleaning, but had a bad experience with trying to get my electric washer and dryer installed. The company they assigned didn't call me. When I called them, they said they didn't do that work. When I called AHS, it took me twenty minutes to get someone to reassign this and then they said I would have to be available from 8am-5pm for the service. I asked them to cancel the order and refund my $85 fee. I had to be very direct to get them to do this. I don't understand why someone could not come within a few hours' window to install my appliances.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

star star star star star

JULIAN MARBUT Fletcher, NC

I AM SATISFIED WITH AMERICAN HOME SHIELD. IT TAKES A WHILE TO ACTUALLY GET THE CONTRACTOR TO YOUR HOME BUT WITH THE RECENT COVID 19 SITUATION AND NEARLY ALL COMPANIES EXPERIENCING A WORKER SHORTAGE IT IS SOMETHING YOU HAVE TO ENDURE AND IS NOT THE BLAME OF AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

star star star star star

APRIL Newark, DE

I loved how easy every step of the process was from the representative walking me through the video call to the servicemen assessing my washer to selecting a new washer from the list sent to me from AHS! I’m so happy I have this warranty!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2023

star star star star star

DEBRA GA

American Home Shield has always been there when we needed them. They have always been very courteous ,fast and efficient. Their service has become even faster. By the time I finished my claim and hung up the phone, the company assigned was calling to set up an appointment.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

star star star star star

Trc W Phoenix, AZ

Amazingly convenient! It takes like 30 seconds to put in a work order. I get a call within 12 hours and vendors out literally typically within 48 hours. I have NEVER, ever had an issue or concern with ANY of the vendors. They are all great!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

star star star star star

CAROL Charlotte, NC

This company keeps getting better and better, the service I received was excellent, he knew exactly what was wrong, no silly dolly, just great work, so very happy, I will rate you a thousand, so great, Thank you so very much, please everyone needs this service,

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

star star star star star

Marvin Hill

I have had a few problems with appliances at my home and American home shield took care of it right away with the least amount of aggravation or stress so I would highly recommend American home shield as their home appliances insurance company

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

star star star star star_border

Rodney Hearne Penn Valley, CA

I have received excellent service on my maintenance request for the HVAC unit. Even repairs that were required after servicing were taken care of seamlessly. My only complaint is that I wrote to the company twice regarding an expensive repair that I paid out of pocket, and I never received any response from the company. Even if the news was to be not in my favor, I was disappointed to not ever receive communication back from AHS.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 14th, 2023

star star star star star_border

Monica Brown Hyattsville, MD

AHS so far has been very responsive especially when an initial service request is placed. I was a little disappointed how my last request to have a fridge repaired was a little dismissed after I asked for a different contractor due to the break in communication and delay with having a technician come to fix it in a timely manner. The originally contracted technician fixed the fridge and did good work, unfortunately it took a month from the day the request was placed, and food was lost.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

star star star star star

Dee Henderson

Customer Service was excellent. The issue was resolved efficiently and immediately! The contractor arrived to my home within 2hours of contacting him and when he was finished, he kindly explained what he did to resolve the issue. Very professional!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

American Home Shield Reviews