American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Ann Fusco Hazlet, NJ

Quick response in helping me with my problem. Appointment was with a qualified repair man who arrived promptly at the appointed time, who was friendly and explained what the problem was and that he would be able to fix it.

4 years ago

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Bob Alsan Delray Beach, FL

They do what they say they do. Used them over years, and appreciate their service. Online service request is easy as well. If the vendor does not fix it the first time, say a week later it breaks again, AHS does not charge additional fee for the vendor to come back.

4 years ago

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J Long Atlanta, GA

I have been a AHS customer for 15+ years. Good response time when requesting service. Problems usually resolved in one visit. Some contractors are better than others, especially for HVAC central air conditioner systems. Would like the opportunity to pick a contractor from a list of available choices from AHS. Currently the contractor is assigned by AHS.

4 years ago

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Frank Henderson Hutto, TX

I’ve had a couple claims now and it is really easy to work with them. I find that it is good value for the costs as if something needs repaired it is my deductible and they sort it out. Makes it easy and predictable for me.

4 years ago

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Terry Grigorian Newport News, VA

I have used AHS for both air conditioning and oven issues. One time we had a bad / did not show up experience with the service provider but AHS went above and beyond to remedy the situation and made sure that company would not be assigned in the future. The two other repairs were flawless

4 years ago Edited January 10, 2024

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Chelsea Rhoades Vallejo, CA

I like that you can get a call back instead of having to wait on hold, because last time I called the hold time was 50 minutes. The representative I spoke to helped me arrange a recall for a broke water heater that was not resolved with the first repair. I had yet to see if the second repair will fix the problem. I like their online services, it's easy to make a new claim.

4 years ago

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Vickie Zepeda Victorville, CA

I've used them three times each time I was very satisfied with the specialists that they sent out. Never any problems the people they sent knew what they were doing and they were very polite. American Home Shield is the best !

4 years ago

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Wendy Ali Cleveland, OH

It was a 90 day hot summer night when my air went out!! I jumped up at 4 am and my house was 88 degrees inside.. sent AHS a email /order and 2 days later i received a guy at 9am fixed my air and I’m in heaven now. Quick and Easy and very Sufficient!! Thank you

4 years ago

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Judy hart Decatur, GA

I’ve had mostly good experience with my ahs. The exception is regarding my refrigerator, a 5 year old LG bottom freezer model. It’s a beautiful lemon that had required repeated service. Each time it quits working I’ve had to wait weeks for service while losing all my frozen food each time. I was totally without refrigeration from Thanksgiving until after New Years a year ago when the compressor went out. Most recently when it quit working I was given a repair date 2 weeks away and on the day of the appointment the company canceled and scheduled another 2 weeks away. I’m ready to be offered the opportunity to replace this appliance. I can’t afford to keep losing freezer full of food and being without refrigerator for weeks (months) at a time.

4 years ago

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Azahel Flores Houston, TX

Very satisfied!! It was a quick response on AHS part made the device request next day tech wasn't my home and fixed the issue in no time.. it's great to count on a sevice that is their when you need it the most especially in moments that your not even expecting

4 years ago

Reply from American Home Shield

Hello Azahel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2020

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Hadassah Spring Hill, TN

We just bought our first home, and having a home warranty with American Home Shield gave us confidence in the process. We just had our first electrical issue, and American Home Shield made the resolution of the problem so Easy! A quick call and a contractor was immediately in touch.

4 years ago

Reply from American Home Shield

Hi Hadassah, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Michele Beal Sparta, IL

I was very skeptical when I first signed up with AHS. But I was very pleased with the prompt response to my claim. My plumbing issue was taken care of by a reputable local plumber. I could'nt have asked for better service. Thank you AHS!

4 years ago

Reply from American Home Shield

Hi Michele.
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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ERIC K Chattanooga, TN

I used AHS for a toilet issue and they felt with and fixed the problem as promised, I was very pleased at the service that I received and it was in a timely manner, so I recommend if you do not have any ins for your appliances you may want to try them Thanks E

4 years ago

Reply from American Home Shield

Hi Eric, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2020

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Zeinab Dearborn Heights, MI

Loved the service, I had an issue with my heat so I called American Home Shield and they sent someone out to check it, it turned out that the furnace can not be fixed, so they replaced it and all I had to pay for was the chimney cause that is not covered

4 years ago

Reply from American Home Shield

Hello Zeinab, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 3rd, 2020

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Alice Brown Covington, GA

I like AHS because when you need them, whatever day your appointment is scheduled that is the day they are here. Always on time and they do a great job. I was recommended to AHS and I was skeptical at first, but I am glad I went with them. I would recommended them to my family and friends. Job well done.

4 years ago

Reply from American Home Shield

Hi Alice, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 31st, 2020

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Ja'Nett Brabson Cheyenne, WY

I have only had coverage for a little under a year..and 3 months in things began breaking.. I have had extremely good experiences with filing claims to the technicians that have responded!!! I highly recommend AHS!!! One of the greatest decision I made as a homeowner!!

4 years ago

Reply from American Home Shield

Hello Ja'Nett, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Dave Frederick, MD

Most claims have been OK. I started this policy about 18 years ago because I bought a house that had a number of systems. My first major failure was the well pump which was not covered. I subsequently added this coverage, and, of course no failures since. So far, inasmuch as I take better care of these systems than the average person, I have had no large claims. I am sure I have paid way more in premiums than I have received in benefits. I would like to see this comparison if you could forward it to me. At this point in time, I have 3 hot water heaters from 1990, 3 air handlers from 1990, and 3 hest pumps from 2002. Obviously, I am afraid to cancel my AHS policy because I could experience significant problems at any time now. There are other policies out there with other companies that appear to be better, but I am reluctant to change for fear of surprises. In retrospect, I should have taken my chances and avoided you r coverage. I have avoided extended warranties on automobiles and other products for same reasons.

4 years ago

Reply from American Home Shield

Hello Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Dee Jackson Paris, TX

I feel very good about having a home warranty that covers the major expenses of maintaining my older home. The response is immediate when I request service and the professionals who come in response to my service request are efficient and very helpful.

4 years ago

Reply from American Home Shield

Hi Dee,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Daryl Smith Hoschton, GA

As far as getting a contractor to my home has not been the issue. I’ve been very pleased with that part. However, I CANNOT get anyone to answer a phone call as I’ve tried on multiple occasions this week and was on hold for hours. VERY FRUSTRATING to say the least. If I can’t get answers soon from the authorization dept I’m just gonna have to cancel and go to another company. Extremely unprofessional imo!

4 years ago

Reply from American Home Shield

Hi Daryl,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Wendell A. Tolbert Sr.

I have had American Home Shield coverage on my home(s) for over 20 years. I have had several job transfers and had to move to different states. Having American Home Shield coverage on each home gave me peace of mind . They are consistent and reliable and easy to work with. I highly recommend them .

4 years ago

Reply from American Home Shield

Hi Wendell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Frankie Elk City, OK

AHS coverage is excellent, customer service is prompt, friendly and courteous. All request for service is met almost immediately. The companies and technicians AHS uses are prompt, knowledgeable, courteous and take time to answer any and all questions we may have. Signing up with AHS is one of the best decisions we've ever made.

4 years ago

Reply from American Home Shield

Hi Frankie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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M MP Darby, PA

The company is professional and prompt when getting people to come out to the home. We just moved here a year ago and now we are settled we finding things that have been neglected. I've been with AHS for 2 years this year. Highly recommend

4 years ago

Reply from American Home Shield

Hi M MP,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Karen Ramirez Sunnyvale, CA

We have had positive experiences with American Home Shield in our requests. They are very good in responding and in fact we have recommended them to our friends and family since it is a wonderful warranty. Thank you American Home Shield for your protection. We are gratful to have this type of warranty for our home!

4 years ago

Reply from American Home Shield

Good afternoon Karen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Sam Gephart Austin, TX

We had a problem with our disposal. Both Eddie and Orlando arrived, were very professional, deduced the problem in minutes and had a new disposal installed within the hour. They were prompt, very business like, knew what to look for and resolved the issue quickly. This is how a service call should be handled and they were very polite also.

4 years ago

Reply from American Home Shield

Hi Sam,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2020

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Richard Spector Riverview, FL

I'm not sure what we would have done if we didn't have a warranty with AHS. Since we purchased our home we have had multiple appliances fail, including the central AC and got water heater. Thankfully everything was covered!

4 years ago

Reply from American Home Shield

Good afternoon Richard,
We are pleased to hear about your AHS experience and the coverage that has been provided for your home repairs.

Jun. 13th, 2020

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f4fighterpilot Cushing, OK

AHS dispatched my trouble ticket to a local vendor within 15 minutes of my request. Vendor contacted within 4 hours and were out the next day. Everything was resolved by noon second day. Very happy and I have a long history with AHS. Have never been disappointed with their service.

4 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 1st, 2020

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Erika Danielle Robinson, Esq. Memphis, TN

The service person was amazing. He clearly explained what needed to be done and offered helpful advice on what to do with other issues going forward. I would definitely use the service again!! He also showed up in PPE which I greatly appreciated.

4 years ago

Reply from American Home Shield

Good morning Erika,
We are so grateful for your kind words. Thanks for sharing your American Home Shield experience with us! We hope you continue to enjoy AHS and the contractors we provide!

May. 28th, 2020

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Denise Larocque Redlands, CA

A friend recommended American Home Shield. We were reluctant to sign up with a company and pay a monthly fee just in case something breaks down but went ahead with it. Since we signed up, we have used them twice. We only had to pay the fee for the visit but no additional money to have the problems resolved. It's working out great so far!

4 years ago

Reply from American Home Shield

Hi Denise,
Thank you so much for taking the time to leave us this amazing review. We hope you continue to enjoy the coverage and ease of cost that AHS provides!

May. 28th, 2020

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Ron Olson Indio, CA

American Home shield did a fantastic job scheduling a plumber and taking care of our plumbing issue . The worker arrived on time and completed the job in a very professional manor. He was very polite and had the right material on his truck to complete the job. We would recommend American Home Shield to other home owners!

4 years ago

Reply from American Home Shield

Hi Ron,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt, polite and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Karenlm Bakersfield, CA

We’ve had AHS for over 20 years. I know we have saved an enormous amount of money for our appliance repairs! It’s a great company and they usually get very qualified repairmen. I would encourage anyone purchasing a house to get AHS, cause you never know when something is gonna quit working or breakdown.

4 years ago

Reply from American Home Shield

Hi Karen,
There is no better feeling than receiving great feedback from long time customers such as yourself! Your patronage is more than appreciated and we hope you continue to enjoy AHS and the overage we provide!

May. 22nd, 2020

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Howard James Plymouth, NC

I need my stove repaired and the serviceman came, he ordered the parts that the store needed and the next week the parts came.I made the appointment for the serviceman the next week he came and put parts on stove,now it's fixed and all I paid was the serve call

4 years ago

Reply from American Home Shield

Goodmorning Howard,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 22nd, 2020

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Lauren Kelly Augusta, GA

We used our Warranty to fix our dishwasher. AHS first automatically assigned us to a company with bad reviews, so I called to see if we could get another repair shop and they, no questions asked, assigned us to the manufacturers directly. They were wonderful and fixed our dishwasher quickly! So happy we have a Warranty with AHS.

4 years ago

Reply from American Home Shield

Hi Lauren, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 19th, 2020

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heather jones Pampa, TX

Everything was handled quickly and easily! Even the contractor that was sent out said he loves when he deals with American Home Shield because there is no fuss about anything. It was all very professional. I will continue to keep my home owners warranty with them.

4 years ago

Reply from American Home Shield

Hi Heather, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We strive to make every customer service agent as great as Wendy! We Look forward to servicing you again soon. Best Wishes.

May. 11th, 2020

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Maritza Avondale, AZ

I have now used American Home Shield for three years. In that time, I have had my refrigerator and dishwasher replaced for $125 deductible. I have also had my air conditioner worked on twice, washer machine once, oven once, and garage door twice. The warranty pays for itself. All contractors have been great and reliable.

4 years ago

Reply from American Home Shield

Good morning Maritza,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Patty Pesek Benson, AZ

I was very impressed with American Home Shield. On our first issue with our pool the company could not fix the problem. American Home Shield promptly sent out a company that fixed the issue. The staff was amazing. Very patient, understanding and supportive. Will recommend to family and friends looking for a Warranty company.

4 years ago

Reply from American Home Shield

Hi Patty,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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ANTHONY J MARTINSON Des Moines, IA

I purchased home warranty 2 years ago after seeing an ad on tv. My home was 15 years old and i figured i would begin to have some need for it. 2 years later and 4 claims later my warranty has paid for itself 4x over . Every part has been 100% professional and timely with zero hassle getting repairs done quickly and being covered by the warranty.

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2020

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Tammy Waters Mountain Pine, AR

I finally found something that the insurance covered on my newly bought house. The plumber came out immediately and after I created access to the tub , they came back and fixed the issue. Glad I didn’t have to hire a Plumber for the issue. Great service.

4 years ago

Reply from American Home Shield

Hi Tammy,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 24th, 2020

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Nakisha N C Branton Clermont, FL

UPDATE: What I like best about AHS is some not ALL of their representatives are compassionate and really want to help resolve your issues repairing problems in your home. What I like the least about AHS is the lack of communal customer care and responsibility. In order to get real help you have to navigate the rat maze of calls to get to a rep in the U.S. The over-seas call centers is a waste of time. I was told multiple stories of where I was in the process of getting my refrigerator replaced all were terribly wrong. The over-seas call center cost me two waits of waiting because of their incompetence. Finally on April 28th I was able to reach a rep in the states. He heard my frustrations and plead for help. He expedited my case straight to appliance replacement department that same call. This could have been down weeks ago in April. Unfortunately, AHS replacement dept weren't able to provide the particular unit I was looking for so I ended up doing a cash-out option. I went to my local Lowes and purchased my own fridge out of pocket and got reimbursed the amount they are allowed to cover. Since that unit wasn't in stock it had to be ordered and it takes 2 weeks! Good news, the check came quick for reimbursement of frig from AHS. I would like to stick with AHS but some major changes have to be done for customer satisfaction.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Nakisha,
I hate to hear about your less than satisfactory experience to have the refrigerator repaired. I would be glad to speak with you and discuss the repair.

Apr. 24th, 2020

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Emma Mackey Harvest, AL

American Home Shield had been immediately responsive to my calls whenever I have had repairable issues at my home. I have especially appreciated that AHS that the representatives have files to identify efficient technicians in the local area to resolve the problems.

4 years ago

Reply from American Home Shield

Hi Emma,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 21st, 2020

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Cody and Brooke Osell Minneapolis, MN

We love the service itself meaning that it has already paid for itself. However, calling and scheduling is always a bit difficult because the customer service employees tend to be a bit slow in both their explanations of things. I wish we could put in a request in under then 7 minutes, but every phone call we have had has lasted over 15. Other than that no complaints yet

4 years ago

Reply from American Home Shield

Hi Cody and Brooke,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 9th, 2020

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Doris Lewis Joplin, MO

The person was very professional, listens carefully, and was able to give me the feeling I was going to get taken care of. I appreciate her giving all the he time needed so my problems could be resolved. Thank you so much.

4 years ago

Reply from American Home Shield

Hi Doris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 9th, 2020

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Jennifer Rocker Snellville, GA

American Home Shield has met my expectations! They have been very helpful in resolving my issues so far! The only complaint is having to hold on the phone for more than an hour to talk to a representative. However, the representative I spoke to was so helpful and professional, I would recommend AHS to all of my friends and clients.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

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Mike Scott Virginia Beach, VA

Easy process for reporting a problem, they are fair about charges and the coverage pays off if the parts are covered and are expensive. Coverage saved me about 300 bucks on my first claim. Can't complain!! Also, really good customer service :)

4 years ago

Reply from American Home Shield

Hi Mike,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs.

Mar. 30th, 2020

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Muzafar Moshref Plymouth, MI

What a peace of mind! Must have for all home owners. Easy to put a request for service, pay your 8nital payment based on your contract term, the rest is handled by professionals. I am grateful for having this protection and recommend every home owner to enroll.

4 years ago

Reply from American Home Shield

Hi Muzafar,
We are pleased to hear about the service request that AHS has covered. Also, we hope you continue to have a great experience as we continue strive to provide you with the best team of contractors

Mar. 26th, 2020

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Pam O'Neil Topeka, KS

We’ve contacted AHS three times since we started this warranty. All three were great experiences, although one contractor was not as timely as desired for our broken garage door opener. Once he arrived, though, it was fixed quickly. My one hesitation is the inability to speak with anyone at AHS.

4 years ago

Reply from American Home Shield

Hi Pam,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us about the repairs that were completed. As we move forward we hope you continue to enjoy the contractors we provide!

Mar. 23rd, 2020

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Alan Schlossberg Las Vegas, NV

Service from J&J pool service was excellent! The first company chosen by AHS couldn’t respond for 5 days. I re contacted AHS to request another, more efficient company. The AHS representative stepped up, contracted another company, and my repair was handled 2 days later!!

4 years ago

Reply from American Home Shield

Good evening Alan,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experiences with us.

Mar. 23rd, 2020

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Jill Rogholt Saint Paul, MN

Wonderful experience from start to finish. From the nice woman on the phone who coordinated my replacement appliance (and checked back with me a week later), to the fast, friendly installers who removed my old washer and hooked up the new one in 15 minutes!!!! A++ to all!!

4 years ago

Reply from American Home Shield

Good evening Jill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Gregory Talley Chesapeake, VA

He what the problem was and went straight to it. He pulled out his plier and turn the filter to the left and pulled it out. That was that. It was a piece of cake for him to complete the removal of the water filter. Thanks

4 years ago

Reply from American Home Shield

Gregory,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Ken Smithwick Zebulon, NC

I have had AHS for many years. I've use them several times. Most of the time I've been very satisfied. I don't like how they only pay for a portion of Freon for Central Air. I'm now paying someone else several hundreds of dollars to replace my septic tank pump because it's not covered by AHS. Very disappointed in this. It's still part of my home property but not covered.

4 years ago

Reply from American Home Shield

Hi Ken,
Your patronage to AHS is more than appreciated and we hope you continue to enjoy the service we provide. I would be glad to speak with you if you would like to discuss your experience.

Mar. 13th, 2020

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Mary Torres Houston, TX

Anytime I have something broke the get it fixed right away. I have never had any problems with American Home Shield. They have helped me with many things that broke in my home as I a widow and do not know how to fix many things.

4 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2020

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