American Home Shield: Read 34,871 User Reviews From Real Homeowners

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audrey tate Las Vegas, NV

I was on the phone with your agent, PJ for about 30 min. today(9/14)Not sure if your agents are working at home, but throughout the call there was a loud rooster that would make noise at least every 30 seconds. Also the agent kept asking me the same question of why I was calling over and over. Such as is there a leak? I said no. Then she would type some things into the computer and about a min. later ask me the exact same thing. No, there is NO LEAK. After so much back and forth she finally answered me correctly. There is a phone survey I was supposed to complete after speaking with my agent. I kept waiting for it to begin, but it never did. The agent kept saying over and over for me to hang up. I said to her, if I hang up I will not get the survey. Her answer every time was hang up. That's not an answer. After going back and forth at least 4 times, I just hung up. Which of course there was NO survey. I called back and spoke with a different agent, telling him I just want to complete the survey. He kept repeating over and over since I hung up, the survey is no longer available. Yet the other agent kept telling me to do so. The second agent, I think his name was Jason, was not helpful either. I also didn't see a place on the site to leave a review, so hopefully someone will see it here. I sent an email and left a review on facebook.

4 years ago

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Rhona Leffler Olney, MD

When I purchased my house, the seller provided a 2 year home warranty by American Home Shield. The refrigerator had an issue several months after I moved in, so I called American Home Shield. They sent someone out quickly without any hassles. The person was professional and knowledgeable and the problem was fixed.

4 years ago

Reply from American Home Shield

Hi Rhona,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Charlie Coleman Goodyear, AZ

I have had many different companies for home warranty. This is the first company I’ve had who actually did what they said without any hassle or sniveling about what kind of replacement. They replaced with comparable applicants if not exact. Great job AHS

4 years ago

Reply from American Home Shield

Hi Charlie,
We appreciate your feedback regarding your American Home Shield experience and hope you continue to enjoy the service we provide to honor the contract.

Feb. 12th, 2021

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Kenny Jordan ,

It's great to have coverage for home appliances. So far I had the Dishwasher pump failure and a burnt circuit in my range oven. Both times the AHS website walked me through the process, arranged an appointment time, and called me when the repairman was on the way. Good to know I'm covered.

4 years ago

Reply from American Home Shield

Hi Kenny,
It is always great news to hear about our wonderful customer experiences and the ease

Feb. 5th, 2021

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Terrence T Givens ,

So far my experience with AHS has been very positive. We have had a dryer and microwave go out this year and bathroom faucets that leaked. They were all replaced or repaired and we are very happy with the services we have received. All in all a pretty good deal.

4 years ago

Reply from American Home Shield

Hi Terrence,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Carlin Bell Magnolia, DE

Ever since becoming a member 2+ months ago, I have been extremely pleased with the customer service of both the AHS agents and also the service technicians that have worked with us on the service calls. The attention to detail has been impeccable, and I look forward to being a member for years to come.

4 years ago

Reply from American Home Shield

Hi Carlin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Darkesco Ladson, SC

I don't understand all the hate this company gets. This service is invaluable to me. My AC was fixed and my ice maker were replaced. If adding up the total cost, The peace of mind and professionalism of AHS is worth the price to me. I was recommend AHS by a friend, and I will recommend AHS to friends.

4 years ago

Reply from American Home Shield

Hi Darkesco,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Dr. Jonathan Jackson Reynoldsburg, OH

A plumber was dispatched very promptly who fund the source of the leak and made repairs. However, there was secondary ceiling damage below the area of the leak and no one has followed up with us as to how that ceiling repair will be handled.

4 years ago

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Nancy Farley Charlotte, NC

In the time we've been with American Home Shield, they have made sure we've been satisfied with the contractors sent for repairs. If we had an issue, they made it right. They respond quickly and a contractor is always in touch within 24 hours. We are extremely satisfied with AHS.

4 years ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2021

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RICHARD GONZALES Lemoore, CA

Sears repairman was very polite.he couldn't fix part no longer made.American Home Shield called me to pick out a washing machine out.We picked one out. We picked one out.They sent out one the we picked.We really liked it. THANK YOU AMERICAN HOME SHIELD YOUR GREAT. RICHARD G

4 years ago

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Elizabeth Ballard Chapin, SC

Very easy to deal with. I've used American Home Shield for 4 years now on two different homes. I've had probably half a dozen issues over the years and each time, they've sent someone who is competent, professional and resolved the issue in a timely manner. I consider it money well spent to have a Home Warranty with them.

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Elena Chapman Trenton, MI

I had a small leak coming from my hot water heater. The tank was 23 years old so I didn't know if it would be covered. It was! All I paid was the $100 fee for them to come out initially and $288 for water and gas line modifications. The new tank, labor to install and haul-away of the old tank was covered. Thank you, American Home Shield!

5 years ago

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Larry Hertel Lubbock, TX

Once I was able to get through and talk to the right people, everything went fine. Problems with cooktop and a refrigerator, and they were both fixed at the appt time reserved. No problems with the repairs or the technician sent to fix the problems.

5 years ago

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Kathie J Jones Alabaster, AL

I love AHS! I love the security and lack of worry I enjoy knowing my appliances and heat pump are covered. I've been in this house 14 years so many things have been breaking. This time it was my garbage disposal. The licensed plumber came quickly n did a great job. So thankful for my combo coverage!! Kathie J

5 years ago

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Robert J Hammond Sacramento, CA

American Home Shield is a good investment in peace of mind. We don't have to worry about who to call when something goes wrong with the electrical system, plumbing, or appliances. Experienced contractors have helped us in a timely and professional manner.

5 years ago

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James A Corbett Los Angeles, CA

Contacted AHS regarding my non-functioning ice-maker. They connected me with an appliance repair company. The repairman showed up on time and fixed the problem promptly. He was cordial, knowledgeable, and very professional.

5 years ago

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larry blackmon Killeen, TX

The day that I put in for a repair home shield was on top of it.they had me a contractor the same day i put in the repair order. The contractor called and told me what time he was coming over and he was right on time. The problem was fixed and he even gave me pointers how to prevent some of the problems. Thank you home shield

5 years ago Edited September 14, 2021

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Freddie McCain, Jr. Jacksonville, FL

I feel that because of the cost of appliances today, every home should have an home warranty plan. I have been with American Home Shield for a number of years and I highly recommend them. Over the years they've either solved my repair problems, or replaced them with no problems.

5 years ago Edited September 14, 2021

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Randy Rogers Tucson, AZ

The year 2020 just will not stop giving. Our dish washer went out this spring, followed by our water heater just this week. Both were covered under our AHS policy. The claims procedure was simply handled on-line and both units were replaced to our satisfaction. We are very thankful that we have an AHS policy.

5 years ago

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Erin Folkenroth Montgomery, TX

Our water heater was under factory parts warranty; however, the manufacturer didn’t want to stand behind their warranty. They kept trying to blame our gas pressure for the issues despite multiple plumbers stating the water heater was not working properly. AHS stepped up and replaced the water heater, and we couldn’t be more thankful.

5 years ago

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Beth Reynolds Bradenton, FL

I have had American Home Shield for years, but now they are not going to renew my contract. It is heartbreaking- as it has been a Godsend for me to cover repairs that I would not otherwise afford all at once, without racking up my credit card. I have called to find out why- and basically I believe I had "too many" claims. The reason I had so many claims on my AC is because they fix it until it is ready for the graveyard. I am deeply saddened and do not know which warranty company I should go with now.

5 years ago

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Ann Fusco Hazlet, NJ

Quick response in helping me with my problem. Appointment was with a qualified repair man who arrived promptly at the appointed time, who was friendly and explained what the problem was and that he would be able to fix it.

5 years ago

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Bob Alsan Delray Beach, FL

They do what they say they do. Used them over years, and appreciate their service. Online service request is easy as well. If the vendor does not fix it the first time, say a week later it breaks again, AHS does not charge additional fee for the vendor to come back.

5 years ago

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J Long Atlanta, GA

I have been a AHS customer for 15+ years. Good response time when requesting service. Problems usually resolved in one visit. Some contractors are better than others, especially for HVAC central air conditioner systems. Would like the opportunity to pick a contractor from a list of available choices from AHS. Currently the contractor is assigned by AHS.

5 years ago

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Frank Henderson Hutto, TX

I’ve had a couple claims now and it is really easy to work with them. I find that it is good value for the costs as if something needs repaired it is my deductible and they sort it out. Makes it easy and predictable for me.

5 years ago

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Terry Grigorian Newport News, VA

I have used AHS for both air conditioning and oven issues. One time we had a bad / did not show up experience with the service provider but AHS went above and beyond to remedy the situation and made sure that company would not be assigned in the future. The two other repairs were flawless

5 years ago Edited January 10, 2024

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Chelsea Rhoades Vallejo, CA

I like that you can get a call back instead of having to wait on hold, because last time I called the hold time was 50 minutes. The representative I spoke to helped me arrange a recall for a broke water heater that was not resolved with the first repair. I had yet to see if the second repair will fix the problem. I like their online services, it's easy to make a new claim.

5 years ago

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Vickie Zepeda Victorville, CA

I've used them three times each time I was very satisfied with the specialists that they sent out. Never any problems the people they sent knew what they were doing and they were very polite. American Home Shield is the best !

5 years ago

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Wendy Ali Cleveland, OH

It was a 90 day hot summer night when my air went out!! I jumped up at 4 am and my house was 88 degrees inside.. sent AHS a email /order and 2 days later i received a guy at 9am fixed my air and I’m in heaven now. Quick and Easy and very Sufficient!! Thank you

5 years ago

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Judy hart Decatur, GA

I’ve had mostly good experience with my ahs. The exception is regarding my refrigerator, a 5 year old LG bottom freezer model. It’s a beautiful lemon that had required repeated service. Each time it quits working I’ve had to wait weeks for service while losing all my frozen food each time. I was totally without refrigeration from Thanksgiving until after New Years a year ago when the compressor went out. Most recently when it quit working I was given a repair date 2 weeks away and on the day of the appointment the company canceled and scheduled another 2 weeks away. I’m ready to be offered the opportunity to replace this appliance. I can’t afford to keep losing freezer full of food and being without refrigerator for weeks (months) at a time.

5 years ago

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Azahel Flores Houston, TX

Very satisfied!! It was a quick response on AHS part made the device request next day tech wasn't my home and fixed the issue in no time.. it's great to count on a sevice that is their when you need it the most especially in moments that your not even expecting

5 years ago

Reply from American Home Shield

Hello Azahel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2020

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Hadassah Spring Hill, TN

We just bought our first home, and having a home warranty with American Home Shield gave us confidence in the process. We just had our first electrical issue, and American Home Shield made the resolution of the problem so Easy! A quick call and a contractor was immediately in touch.

5 years ago

Reply from American Home Shield

Hi Hadassah, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Michele Beal Sparta, IL

I was very skeptical when I first signed up with AHS. But I was very pleased with the prompt response to my claim. My plumbing issue was taken care of by a reputable local plumber. I could'nt have asked for better service. Thank you AHS!

5 years ago

Reply from American Home Shield

Hi Michele.
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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ERIC K Chattanooga, TN

I used AHS for a toilet issue and they felt with and fixed the problem as promised, I was very pleased at the service that I received and it was in a timely manner, so I recommend if you do not have any ins for your appliances you may want to try them Thanks E

5 years ago

Reply from American Home Shield

Hi Eric, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2020

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Zeinab Dearborn Heights, MI

Loved the service, I had an issue with my heat so I called American Home Shield and they sent someone out to check it, it turned out that the furnace can not be fixed, so they replaced it and all I had to pay for was the chimney cause that is not covered

5 years ago

Reply from American Home Shield

Hello Zeinab, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 3rd, 2020

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Alice Brown Covington, GA

I like AHS because when you need them, whatever day your appointment is scheduled that is the day they are here. Always on time and they do a great job. I was recommended to AHS and I was skeptical at first, but I am glad I went with them. I would recommended them to my family and friends. Job well done.

5 years ago

Reply from American Home Shield

Hi Alice, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 31st, 2020

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Ja'Nett Brabson Cheyenne, WY

I have only had coverage for a little under a year..and 3 months in things began breaking.. I have had extremely good experiences with filing claims to the technicians that have responded!!! I highly recommend AHS!!! One of the greatest decision I made as a homeowner!!

5 years ago

Reply from American Home Shield

Hello Ja'Nett, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Dave Frederick, MD

Most claims have been OK. I started this policy about 18 years ago because I bought a house that had a number of systems. My first major failure was the well pump which was not covered. I subsequently added this coverage, and, of course no failures since. So far, inasmuch as I take better care of these systems than the average person, I have had no large claims. I am sure I have paid way more in premiums than I have received in benefits. I would like to see this comparison if you could forward it to me. At this point in time, I have 3 hot water heaters from 1990, 3 air handlers from 1990, and 3 hest pumps from 2002. Obviously, I am afraid to cancel my AHS policy because I could experience significant problems at any time now. There are other policies out there with other companies that appear to be better, but I am reluctant to change for fear of surprises. In retrospect, I should have taken my chances and avoided you r coverage. I have avoided extended warranties on automobiles and other products for same reasons.

5 years ago

Reply from American Home Shield

Hello Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Dee Jackson Paris, TX

I feel very good about having a home warranty that covers the major expenses of maintaining my older home. The response is immediate when I request service and the professionals who come in response to my service request are efficient and very helpful.

5 years ago

Reply from American Home Shield

Hi Dee,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Daryl Smith Hoschton, GA

As far as getting a contractor to my home has not been the issue. I’ve been very pleased with that part. However, I CANNOT get anyone to answer a phone call as I’ve tried on multiple occasions this week and was on hold for hours. VERY FRUSTRATING to say the least. If I can’t get answers soon from the authorization dept I’m just gonna have to cancel and go to another company. Extremely unprofessional imo!

5 years ago

Reply from American Home Shield

Hi Daryl,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Wendell A. Tolbert Sr.

I have had American Home Shield coverage on my home(s) for over 20 years. I have had several job transfers and had to move to different states. Having American Home Shield coverage on each home gave me peace of mind . They are consistent and reliable and easy to work with. I highly recommend them .

5 years ago

Reply from American Home Shield

Hi Wendell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Frankie Elk City, OK

AHS coverage is excellent, customer service is prompt, friendly and courteous. All request for service is met almost immediately. The companies and technicians AHS uses are prompt, knowledgeable, courteous and take time to answer any and all questions we may have. Signing up with AHS is one of the best decisions we've ever made.

5 years ago

Reply from American Home Shield

Hi Frankie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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M MP Darby, PA

The company is professional and prompt when getting people to come out to the home. We just moved here a year ago and now we are settled we finding things that have been neglected. I've been with AHS for 2 years this year. Highly recommend

5 years ago

Reply from American Home Shield

Hi M MP,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Karen Ramirez Sunnyvale, CA

We have had positive experiences with American Home Shield in our requests. They are very good in responding and in fact we have recommended them to our friends and family since it is a wonderful warranty. Thank you American Home Shield for your protection. We are gratful to have this type of warranty for our home!

5 years ago

Reply from American Home Shield

Good afternoon Karen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Sam Gephart Austin, TX

We had a problem with our disposal. Both Eddie and Orlando arrived, were very professional, deduced the problem in minutes and had a new disposal installed within the hour. They were prompt, very business like, knew what to look for and resolved the issue quickly. This is how a service call should be handled and they were very polite also.

5 years ago

Reply from American Home Shield

Hi Sam,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2020

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Richard Spector Riverview, FL

I'm not sure what we would have done if we didn't have a warranty with AHS. Since we purchased our home we have had multiple appliances fail, including the central AC and got water heater. Thankfully everything was covered!

5 years ago

Reply from American Home Shield

Good afternoon Richard,
We are pleased to hear about your AHS experience and the coverage that has been provided for your home repairs.

Jun. 13th, 2020

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f4fighterpilot Cushing, OK

AHS dispatched my trouble ticket to a local vendor within 15 minutes of my request. Vendor contacted within 4 hours and were out the next day. Everything was resolved by noon second day. Very happy and I have a long history with AHS. Have never been disappointed with their service.

5 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 1st, 2020

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Erika Danielle Robinson, Esq. Memphis, TN

The service person was amazing. He clearly explained what needed to be done and offered helpful advice on what to do with other issues going forward. I would definitely use the service again!! He also showed up in PPE which I greatly appreciated.

5 years ago

Reply from American Home Shield

Good morning Erika,
We are so grateful for your kind words. Thanks for sharing your American Home Shield experience with us! We hope you continue to enjoy AHS and the contractors we provide!

May. 28th, 2020

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Denise Larocque Redlands, CA

A friend recommended American Home Shield. We were reluctant to sign up with a company and pay a monthly fee just in case something breaks down but went ahead with it. Since we signed up, we have used them twice. We only had to pay the fee for the visit but no additional money to have the problems resolved. It's working out great so far!

5 years ago

Reply from American Home Shield

Hi Denise,
Thank you so much for taking the time to leave us this amazing review. We hope you continue to enjoy the coverage and ease of cost that AHS provides!

May. 28th, 2020

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Ron Olson Indio, CA

American Home shield did a fantastic job scheduling a plumber and taking care of our plumbing issue . The worker arrived on time and completed the job in a very professional manor. He was very polite and had the right material on his truck to complete the job. We would recommend American Home Shield to other home owners!

5 years ago

Reply from American Home Shield

Hi Ron,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt, polite and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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