American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Ken Smithwick Zebulon, NC

I have had AHS for many years. I've use them several times. Most of the time I've been very satisfied. I don't like how they only pay for a portion of Freon for Central Air. I'm now paying someone else several hundreds of dollars to replace my septic tank pump because it's not covered by AHS. Very disappointed in this. It's still part of my home property but not covered.

4 years ago

Reply from American Home Shield

Hi Ken,
Your patronage to AHS is more than appreciated and we hope you continue to enjoy the service we provide. I would be glad to speak with you if you would like to discuss your experience.

Mar. 13th, 2020

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Mary Torres Houston, TX

Anytime I have something broke the get it fixed right away. I have never had any problems with American Home Shield. They have helped me with many things that broke in my home as I a widow and do not know how to fix many things.

4 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2020

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Joyce Kleinberg Prosper, TX

Our experience with Axis, who fixed our washing machine was outstanding. He actually talked with us explaining our problem, how he was going to fix it and the process of how it would be done. Thank you AHS for sending out such an A1 company. Enjoying my fixed washer.

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience and the technician who repaired your washer machine. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2020

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Bon Magbag Dublin, CA

That's what I tell the last time I take the survey. Before the service only takes about 2 to 4 days the equipment is fixed then the last few years it takes about almost 2 weeks to fixed. Thats what I experience to the American Home Shield now.

4 years ago

Reply from American Home Shield

Hi Bon,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide!

Mar. 3rd, 2020

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William Columbus, OH

Good service and quality products when replacements are required. The contractor used are top notched and perform professionally. Call center time is a little lengthy but tolerable. Overall the investment service is worth it. Again, it is great service and value for the money as well as good customer care...

4 years ago

Reply from American Home Shield

Good morning William,
We are pleased to hear that you have enjoyed your American Home Shield coverage and the service we provide. We hope you continue to have a great experience!

Mar. 3rd, 2020

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Sonja Stone Mountain, GA

I’ve had a positive experience every time I’ve needed a service request (2) during the past year. The customer service reps were very helpful and the contractors were prompt and very professional. I’ve been able to schedule an appointment within 24-36 hours after the request is submitted and always pleased with the contractors.

4 years ago

Reply from American Home Shield

Hi Sonja,
t is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 26th, 2020

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John R Shell Batesburg, SC

A very satisfied customer. They came through like gang Buster's. Always wary of insurance companies. Glad I had it. Like medical insurance, you hope you never need it, but when things go south, you are so glad you have it. Only contacted them once and they handled everything. I always knew status of my order and no worries.

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 25th, 2020

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Paul LoRusso Lexington, SC

With American Home Shield, service scheduling has always been prompt . Scheduling appointments has been easy and flexible. Service contractors have always been outstanding, knowledgeable and customer friendly. We've never had to guess which contractor could help us. AHS has screened them for us.

4 years ago

Reply from American Home Shield

Hi Paul,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 25th, 2020

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Casandra Calhoun , OH

American Home Shield takes the worry away from the future! I feel secure knowing that if something breaks, I have a team behind me to do the job with a small cost to me. The reps are very knowledgeable and helpful on the phone. I am a happy customer.

4 years ago

Reply from American Home Shield

Hi Casandra,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the technicians and customer service we provide!

Feb. 21st, 2020

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Slim Shady Mount Vernon, NY

This is a split decision the first time I get service through American home shield it was to fix my stove the repair person came by inspected the stoves gave us a date when he will repair them came on that day punctual on time fixed both my stoves did an excellent job I was very pleased the guy was very professional and respectful. Here in lies the dilemma I then had to call American home shield once again Because I had an issue with my boiler they sent a repair man he inspected the repair man told me it needed to be replaced he would put the information in to American home shield I received a call a day later from a lady name Tanya From American home shieldwho left a message on my phone telling me that my service was completed and my boiler was replaced now I would like to know how does a repair man come one day and then the next day the service is completed and the boiler is fixed that’s not possible .. If that was an oversight on her part then they needed to correct that ..I then called American home shield and asked The representative the same question when they checked they also thought that the boiler was replaced The service man explained to them that my boiler could not be repaired it had to be replaced . Nobody gets a Boiler replaced in one day.. after talking to the Representative and informing her that no work was done and I was told I needed to get a new boiler she then told me that the approval department was looking into it .. A couple of days later I called to find out what the situation was and was told that they could not approve me for a new boiler because mine was already damaged but wasn’t that the reason the service man had to come to my house in the first place I would not have requested service for a boiler that was working .. American home shield claims to be good don’t be good be better people out there depend on you my contract is up in a year I do not think I will renew it.. I received a new boiler from Petro My oil company with a 10 year warranty so I am covered and I am good thank you for your business..

4 years ago Edited September 14, 2021

Reply from American Home Shield

Slim,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. I certainly apologize that you were not happy with the service received. Please provide your covered property address or contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Julie Nelson Cincinnati, OH

The contract to Dawson Services call contacted us the same day we contacted American Home Shield they came out the same day they went to get the part we needed the same day and fixed our furnace the same day. This service was excellent

4 years ago

Reply from American Home Shield

Hi Julie,
I would like to thank you for providing American Home Shield with such positive feedback about your overall experience. It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 7th, 2020

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Bogeyjoe Greenville, NC

We have used AHS 3 times over the last two years and have been satisfied with each occurrence. They have contacted the appropriate service technicians in a timely manor and the technicians have been very competent. I am satisfied with the service and value provided by AHS and will continue to be a customer in the future.

4 years ago

Reply from American Home Shield

Hi Bogeyjoe,
Your patronage over the past two years is more than appreciated. I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

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MICHAEL TAYLOR Port Saint Lucie, FL

Yes I am very proud to be a member of the American Home Shield system, a company I can depend on, courteous, timely professionals serving their clients interest. Rest assured, no matter what the job entails,American Home Shield got their customers covered, no job is too Big or too small for their roving professionals, I am a satisfied consumer.

4 years ago

Reply from American Home Shield

Hi Michael,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 31st, 2020

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Darice Brownfield, TX

Entered service request online, paid service fee and was immediately assigned a contractor. Contact information for contractor was provided and I was encouraged to contact the contractor if I didn't want to wait for them to contact me. I've been an AHS member for a little over a year and this was my first time to request service.

4 years ago

Reply from American Home Shield

Hi Darice,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 30th, 2020

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James Pelona Las Vegas, NV

AHS is a good home warranty they'll take care their customers in need of services right away and as soon as they get your work order in a company will try get hold of you ASAP to set up an appointment , I'm glad I got AHS I get my problems solved all the time fast.

4 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 20th, 2020

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Melissa Dallas, TX

The costumer service i spoke to, she was knowledgeable, patient and friendly talking. I like her a lot! These kind of people deserve awards and the guy who came in to fix the bathroom faucet shower was very polite and good guy & good listener, so far our faucet shower are working good!. Sorry if i don’t remember their names.

4 years ago

Reply from American Home Shield

Hi Melissa,
I am pleased to hear about your most recent customer service experience and the technician that serviced your home repairs.

Jan. 15th, 2020

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Jim Roselle, IL

I have had AHS for a dozen years. They have changed ouyt sump pumps, replaced parts on my washing machine, checked heating system and a number of other things. Always timely, always professional, always good service, and woorth the outlay.

4 years ago

Reply from American Home Shield

Hi Jim,
Your patronage to AHS for the past 12 years is more than appreciated. I am pleased to hear about your most recent customer service experiences and the technicians that serviced your home repairs.

Jan. 15th, 2020

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PMoon Mount Vernon, AR

I absolutely hate calling AHS but the website makes the request for service quick and easy. The only think]g I do not understand is that the last two times I have requested service they assign two different companies. This creates confusion. However, my problems have been resolved in both instances. It just takes multiple phone calls to get it all figured out.

4 years ago

Reply from American Home Shield

Hi PMoon,
Your feedback about your service experience is more than appreciated at American Home Shield. I hope you continue to enjoy!

Jan. 10th, 2020

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DjPort Green Valley, AZ

My water heater wasn't working properly. Water would start hot and get cold quickly. I requested service online and a plumber called within an hour to set up a day and time to come and check it out. He diagnosed and fixed it quickly and professionally. I highly recommend AHS!

4 years ago

Reply from American Home Shield

Hi DjPort,
I am pleased to hear about your most recent customer service experience and the technician that serviced your home repairs.

Jan. 10th, 2020

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Paul

Going with 4 stars for now. That varies from 5 on some calls to 2 on others. Over the years it has paid off as we have an expensive range, dishwasher, and freestanding ice maker. While they are generally very reliable, from time to time they have issues and the prices for repairs are absurd. Think Audi in the auto world. Back in November we had a door switch on the microwave replace. Almost exactly 90 days later it happened again. But their warranty period is 60 days, so another copay for the same issue. That would be my 2 star.

4 years ago

Reply from American Home Shield

Hi Paul,
Your feedback about American Home Shield is more than appreciated and I hope you continue to enjoy your home warranty coverage!

Jan. 9th, 2020

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Neil V Vakil Chester Springs, PA

Amercian HomeShield was great...after they agreed to fix my washing machine I called them to give a replacement and a repair and they were very helpful in accomodating my request and got me the replacement value. Thanks a lot for getting rid of a broken 11 year old washer and getting a new one

4 years ago

Reply from American Home Shield

Hi Neil,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield contract!

Jan. 8th, 2020

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Roger W.

We have used AHS twice since moving into our home in 2018. Our experience in both instances was very good. AHS contacted the service providers and the services were completed in a timely manner by well qualified people. Being new to the area, AHS made it much easier to get someone to resolve our issues.

4 years ago

Reply from American Home Shield

Hi Roger,

Your patronage is more than appreciated at AHS and I hope you continue to enjoy the customer service we provide.

Jan. 2nd, 2020

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Faith Acworth, GA

This is the first time I had to use American Home Shield since signing with them. I was impressed with the response time and the professionalism of the person fixing my heater. It really took away the hassle of me trying to find a good heater company.

4 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

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Martha Hernandez Melbourne, FL

2019 was the first time having American Home Sield. I had to call them not to long ago to fix my dryer. They came out and found that the belt had broke. They had the materials to repair the belt and made sure it fit PROPERLY. They were very professional in their work.

4 years ago

Reply from American Home Shield

Hi Martha,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Dec. 30th, 2019

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Stuart McLean Huntingtown, MD

My recent experience with American Home Shield was positive in every way. It's easy to file a claim online and AHS's local contractor contacted me very quickly to set up a service appointment. Ultimately, my appliance is beyond repair and AHS is going to replace it for me. I have been an AHS customer for years and I have no regrets.

4 years ago

Reply from American Home Shield

Hi Stuart,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Dec. 30th, 2019

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Louie Marchica Merritt Island, FL

I started my AHS Combo Plan in October and am completely satisfied with their support and performance. Had one problem in November with my AC Unit and they came out tested the unit and repaired According to their advertised warranty. The tech that came out was very friendly, knowledgeable and did a good job. Thank you!

4 years ago

Reply from American Home Shield

Hi Louie,
Your feedback is more than appreciated at AHS. I hope you continue to enjoy your American Home Shield warranty and the contractors that have serviced your HVAC system.

Dec. 30th, 2019

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Linda Pavao Bedford, NH

Three timesI had to wait a very long time before a item that was broken in my home was fixed. The first time I waited over a month for a company that looked at my central air conditioner. The air conditioner needed to be replaced it stoped working in the beginning of the summer. I was with out air conditioning until the end of summer. Due to the fact the first contractor they sent out never got back to American Home Shield for over a month. Finally American Home Shield sent out another contractor. After I kept on calling them. The second time was at my vacation home. I needed to have my boiler replaced. AHS sent out a contractor who took a month to contact AHS to tell them I needed a new boiler. That was with me and AHS contacting him daily. I decided to use another contractor because the first one they sent was not competent for the job. The third time was with my microwave. AHS sent the first contractor over he ordered parts and I never received the parts. I called Sears daily and weekly I always received the same story they ordered the parts but have no idea when they will come in. Then they even canceled the order and never notified me. AHS decided to send another contractor. I do not fault AHS I just fault their choice for contractors. Three separate times I had to have two deficient contractors sent to home taking a few months to fix. There has to be a easier way for the customer and AHS.

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback about all three service request is more than appreciated and I hope you continue to enjoy.

Dec. 27th, 2019

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Ann Calimesa, CA

We had a great first experience with American Home Shield. Garbage disposal wouldn't work. Technician came out in an expedient manner, was courteous and professional, and got it fixed in no time at all. Thanks. You made our day.....

4 years ago

Reply from American Home Shield

Hi Ann,
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy!

Dec. 30th, 2019

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Larry Griego Los Angeles, CA

I am not handy with a saw and hammer,so i really depend on others to help me fix things around my house.And if you own a house and you can't fix things yourself then having someone like American Home Shield really works and is someone to have around to give you a helping hand when ever you need them.

4 years ago

Reply from American Home Shield

Hi Larry,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 19th, 2019

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Cinthya San Antonio, TX

Great experience! Did not have to worry about a thing. Repair was timely, professional and convenient. Repair technician (Andrew) went out of his way to make sure to take care of me. I appreciate the service! Well worth it!

4 years ago

Reply from American Home Shield

Hi Cinthya,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 19th, 2019

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Vincent Quintero Gallup, NM

Our refrigerator went out a few days before Thanksgiving! We contacted AHS and they contacted available contractors. The same day we had a major snowstorm, which impacted the contractor's travel plans! The AHS rep. worked with me and the contractor to get our refrigerator repaired. It worked out just in time for Thanskgiving!! THANK YOU AHS!

4 years ago

Reply from American Home Shield

Hi Vincent,
Your feedback about the appliance contractor is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 17th, 2019

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Odudu Okpongete Lanham, MD

AHS stands out among the home warranty companies. There's a sense of honesty in trying to deliver services to its customers, and that not only distinguishes it from its competitors but gives it a sense of originality and authenticity in meeting the needs of its customer with utmost speed.

4 years ago

Reply from American Home Shield

Hi Odudu,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 17th, 2019

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Wayne Bennett Green Valley, AZ

A very pleasent experience all the way around. The phone calls (follow-up), notification and the tec repres where GREAT. Friendly, courteous, good humor - just great people. Whoever hired them did good! Glad I have your service.

4 years ago

Reply from American Home Shield

Hi Wayne,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 16th, 2019

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Tony Bautista Ontario, CA

I was skeptical with the service at first however my two recent experiences have changed my POV. My water heater blew out 7am Saturday morning and within 4 hours I had a plummer diagnosis the problem. Regrettably I needed a new broiler. AHS approved the installation; I had a new broiler by Tuesday. Blessed with the service.

4 years ago

Reply from American Home Shield

Hi Tony,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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Srinivasa muralidhara Athens, GA

Recently i had a non-functional cooktop. After a few attempts to repair, the technician suggested that the unit be replaced with a new one. The AHS suggested that we accept their choice or get our own. They atd supposed to send the reimbursement for the unit. That is great service.

4 years ago

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Christine Des Moines, IA

My furnace made an insane noise then had no heat and I had only been in my home two weeks. I scheduled a service and they were able to get a technician in that day and they had the part and replaced it. It was covered under my warranty and was just a smooth and easy process. I feel blessed!

4 years ago

Reply from American Home Shield

Hi Christine,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 13th, 2019

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Lisa Frisco, TX

We have had to have two services since moving into our new home. It has been easy to request service, the contractors respond quickly, and things were easily fixed. I am so grateful for the coverage and it has been a huge relief.

4 years ago

Reply from American Home Shield

Hi Lisa,
I hope you continue to enjoy the fast and efficient service that AHS provides!

Dec. 12th, 2019

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Jeff B San Antonio, TX

AHS is a great company to work with. Claims are easy to make. They connect you with one of their professional repair companies immediately. I got a phone call within the hour to setup my appointment. The repair company was professional and had my problem fixed quickly. I highly recommend AHS

4 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield.

Dec. 10th, 2019

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Santo Carbonaro Sonora, CA

Overall, my experience has been excellent. There was one occasion where I had to put up quite an argument to have something repaired which was an original pool equipment component. In the end AHS did approve and replace the item.

4 years ago

Reply from American Home Shield

Hi Santo,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Very satisfied customer Kentwood, LA

After getting insurance with AHS,my Heating system went out. The first company that can out wasn't good at all and they gave two different diagnosis. After speaking with AHS,they sent out someone else to diagnose the problem. I'm grateful they did. Mr. J was very knowledgeable and he got the job done. Thanks!

4 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Brick Carley Roswell, GA

AHS people were responsive and quick to settle the issue with our refrigerator, which ended up being replaced. Everything was seamless and easy. We have been AHS customers for more than 25years and it has always been this way.

4 years ago

Reply from American Home Shield

Hi Brick,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Dec. 7th, 2019

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Patricia HARHOLD New Hudson, MI

We switched to American Home Shield after having unsatisfactory experiences with another home warranty company and we're very happy with our decision. Our recent claim was handled very professionally and the contractor that AHS sent was top notch.

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Dec. 7th, 2019

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Christine North Las Vegas, NV

Water Heater was replaced and I couldn't be happier with how easy everything went. From the time I contacted American Home Shield it went very quickly. Was contacted that day, sent up appt, next day and replaced the day after that. Everyone was very professional and nice. Very satisfied. :-)

4 years ago

Reply from American Home Shield

Hi Christine,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy the service and contractors that we provide .

Dec. 4th, 2019

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Susan Coeur d'Alene, ID

Prompt in replacing microwave, but there was not an installer in my area and they never got back to me on who could install. Finally hired contractor to install and they said they would cover up to $125 of install fee. Wish I would have heard from them before I hired contractor. They said the check is in the mail. I'm sure they will follow through, but just waiting for check. Only thing they could have done better was to call me back, like they said they would (Dante) to tell me to hire someone as they did not have anyone they could send.

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback about your AHS service experience is more than appreciated. I would be glad to speak with you and address the miscommunication with the installation.

Dec. 3rd, 2019

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Phyllis Kansas City, MO

I had/always have a good experience with AHS. I went online Monday afternoon to get a request for service. I got a call, text and email from AHS and the service provider scheduling the appointment right away. The service provider came out, diagnosed the problem and was able to install my new furnace the next day.

4 years ago

Reply from American Home Shield

Hi Phyllis,
I am glad to hear about your experience using the online portal. I hope you continue to enjoy the service experiences we provide and the contractors that service your home.

Dec. 3rd, 2019

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Ella Lewis Houston, TX

I had a very hard time at first to get AHS to agree to send another service company to come and repair my refrigerator. I am very pleased with the results. My refrigerator is working, they were professional, on-time and cleaned up once the job was complete.

4 years ago

Reply from American Home Shield

Hi Ella,
It was a pleasure to read your review about your AHS experience and I hope you continue to enjoy the service and contractors we provide!

Nov. 27th, 2019

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S. Carlile Oklahoma City, OK

My work is a RECAll. I had a garbage disposal removed and new one install. It is now making a horrible noise and something sounds like it is coming loose in it! Your company is sending repairman back again to fix the problem.

4 years ago

Reply from American Home Shield

Hi S. Carlile,
Your feedback is greatly appreciated. Are you in need of assistance with the garbage disposal service request?

Nov. 25th, 2019

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Inojenna Georgetown, KY

I have used AHS twice and both times they have taken care of the problem in a very timely manner. One of which was my heating unit in the middle of winter. I will continue to be with them as they are professional and back their word.

4 years ago

Reply from American Home Shield

Hi Inojenna,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 25th, 2019

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Susan Simmons Joplin, MO

I am writing this review about the second contractor you sent ONLY. This contractor was wonderful it took him maybe 30 minutes to fix the toilet and it has not leaked again since. He was every knowleable, and knew just what was wrong and fixed it. Please always send him if I have a plumbing problem.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 26th, 2019

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Happy Customer Lindale, TX

I purchased an older home and needed to have a good home warranty program. I chose AHS from word of mouth and friends experience. The service has been as advertised. They have fulfilled every service need on a prompt basis.

4 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 22nd, 2019

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