American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Anita Hess Festus, MO

Fast, easy, amazing. I would be at loss without AHS. This company has saved my neck many times. Being retired and on limited income I rest much easier knowing I have this protection. I have absolutely no complaints. This company provides fast help.

6 years ago

Reply from American Home Shield

Hi Anita,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 21st, 2019

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Doris Portsmouth, VA

Process was done online. Easy to complete. The Fridge Guy was great. Love not having to guess what a repair will cost or to try and track down a reputable repairman. American Home Shield does that for me! Love you American Home Shield. You make my life as a home owner much easier. Thanks

6 years ago

Reply from American Home Shield

Doris,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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Alan B. Sherman Monee, IL

Home Shield itself was seems ok but their contractors they choose needs to improve. I reported a problem on 9/17. Sears was selected and did not come out until 9/24. 3 weeks later we have not yet resolved the problem. There have been about a dozen calls made to Sears and Home shield over this. Still no conclusion a month later. The other problem causing a lot of the calls was getting cut off while on hold and your personnel not calling back. the last 3 calls I made to Home Shield I requested that if we get cut off please call me back but they did not.

6 years ago

Reply from American Home Shield

Good afternoon Alan,
I hate to hear about your most recent experience and the delay in service to have the issue resolved. I would be glad to speak with you and assist with a resolution.

Aug. 20th, 2019

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Lavon Keithville, LA

I would highly recommend having American Home Shield. I let them know I was having problems with my ice maker and dishwasher and within a matter of hours they had contacted me and repair services. Both appliances were fixed within a week. Thank you AHS for a fantastic job.

6 years ago

Reply from American Home Shield

Hi Lavon,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 16th, 2019

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Mary Smith Greenville, SC

We had a plumbing issue that required fast treatment. Loftis Plumbing was quick to respond to the AHS request and came out the next business day. He was even able to come earlier in the day than originally planned. The work was quick, efficient and he was extremely professional. Thank you so much!

6 years ago

Reply from American Home Shield

Hi Mary,
Thank you for the feedback regarding your AHS experience and the fast service that we provide.

Aug. 14th, 2019

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Melissa Surprise, AZ

I have had American Home Shield going on 3 years. Luckily I have only had to make a claim twice but it has been the easiest process. I can make a claim online and within 30 minutes I have someone calling to schedule to come out to look at whatever it is I need looked at. Very happy with the service and companies they choose to provide services.

6 years ago

Reply from American Home Shield

Hi Melissa,
Your patronage is more than appreciated and we hope you continue to enjoy your American Home Shield warranty!

Aug. 14th, 2019

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Christina C Midlothian, TX

They are very responsive. We requested assistance with our A/C and someone called us almost immediately. The technicians that were sent to fix it were punctual and very professional. AHS always kept us updated and we always knew what to expect next.

6 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback regarding your air conditioner repairs. It is our goal to provide you with the best team of contractors to complete your home repair needs.

Aug. 14th, 2019

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L. Blaz Palm Desert, CA

American Home Shield customer service resolved my recent issue quickly and scheduled a contractor to come out to the property within 48 hours since the issue wasn’t urgent. AHS has qualified agents who are there to help. I would highly recommend AHS to anyone who has a property and would like to have the appliances and systems covered.

6 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 12th, 2019

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Stephen Manners Haines City, FL

Excellent customer service. I knew the name of the repair contractor within a few minutes of the service being requested on both occasions I have used them. All done on line, didn't have to use the phone. I highly recommend American Home Shield. Much better than 2-10 I previously used.

6 years ago

Reply from American Home Shield

Stephen,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2019

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Michael Hernandez Baytown, TX

Always quick to respond to my issue when they suddenly arise. The contractors they use are very knowledgeable and inform you of what is wrong and how they are going to fix it. They usually have someone to respond the next day.

6 years ago

Reply from American Home Shield

Good morning Michael,
Your feedback and kind words are more than appreciated! I hope you continue to enjoy your warrant with American Home Shield and the customer service we provide.

Aug. 6th, 2019

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Kathy Bakersfield, CA

I have had American Home Shield for many years now. They've always work quickly and efficiently to send out a contractor to complete the service needs of my home. American Home Shield has saved me a ton of money over the years. I highly recommend them as a home warranty service provider!

6 years ago

Reply from American Home Shield

Hi Kathy,
Your patronage to American Home Shield is more than appreciated! I hope you continue to enjoy your warranty and the coverage it provides.

Aug. 6th, 2019

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Ira Bellevue, WA

AHS got on this just as soon as I notified them of the problem. And when it turned out a motor had to be replaced, the company they recommended, not only diagnosed the problem, but had a replacement in their truck, so the problem was fixed right away.

6 years ago

Reply from American Home Shield

Hi Ira,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your air conditioner system.

Aug. 6th, 2019

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Bill Orlando, FL

We have had good experience with AHS. The best part for me is having one number to call and not trying to find the best repairmen. I liked that feature so much that we've had a plan for 22 years. We have had work done on a number of appliances and have had at least replaced a dishwasher, washing machine, and refrigerator. I do wonder if it would have been better to put the monthly fee into savings and paid it out of that. So I guess one has to decide if convenience is worth the cost.

6 years ago

Reply from American Home Shield

Good afternoon Bill,
Your patronage to American Home Shield over the past 22 years is more than appreciated. I am pleased to hear that we were able to provide great coverage and repair your homes appliances.

Jun. 26th, 2019

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Susan Cobb Greenville, SC

He was very nice. He was very professional and the office staff was also. I would recommend them to anyone. Thanks for sending them to me. I have had American Home Shield for 10yr.they have never turned down a claim. Thank, you. Susan

6 years ago

Reply from American Home Shield

Susan, we are happy to hear that service exceeded your expectations. Thanks for being a loyal customer!

May. 3rd, 2019

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Don Rasbury Birmingham, AL

The only negative was my experience with the AHS phone scheduler. She was very courteous , but had little knowledge of heating systems or her questions about my problem would not have occurred . She spoke poor english. Neither of us could understand the other . The call took about 30 minutes . At conclusion of the call there was little confidence my problem was scheduled properly. Everything worked out great . Great service was given by Myers Heating and Cooling in Birmingham Alabama .

6 years ago

Reply from American Home Shield

Hi Don,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your air conditioner system.

Jun. 18th, 2019

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Sean Harvey Waldorf, MD

American Home Shield is the BEST value when it comes to Warranty Protection for your household appliances and Central Air System. Thank you American Home Shield for repairing my Central Air System in a fast and friendly environment!!

6 years ago

Reply from American Home Shield

Good morning Sean,
I am glad to hear about your customer service experience and the central air system that was replaced. I hope you continue to enjoy your warranty with American Home Shield.

Jun. 18th, 2019

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Robin Washington, DC

AHS is always professional and courteous. Fast , efficient and knowledgeable. They have always been able to help when I needed it. Even when one of the contractors wasn’t forthcoming with correct diagnosis they sent another at no cost

6 years ago

Reply from American Home Shield

Good morning Robin,
It was a pleasure to read your feedback about your experience with the contractor. I am glad to hear about the customer service experience and the repairs that were completed.

Jun. 18th, 2019

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Barbara F Lubbock, TX

My 11 year old washer started giving me problems so I put in a claim to American Home Shield and they had someone out the next day. My problem was resolved and it only cost me $100.00. Much better than buying a new washer! Thank you AHS for wonderful service.

6 years ago

Reply from American Home Shield

Hi Barbara,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 26th, 2019

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Judith Kokomo, IN

U hired a new company to do the work. They were great however they were new to u as well and was not informed by your company on how to handle the details for a replacement unit. That slowed the process . Everything was finally completed and was done well.

6 years ago

Reply from American Home Shield

Hi Judith,
Your feedback is more than appreciated and I am pleased to hear about the contractor that completed the replacement.

Sep. 9th, 2019

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Sarah P Clark Hanford, CA

Our pool pump was making this whirling sounds and when I called and told the agent our problem he was attentive, knowledgeable and helpful. We received an email right away from the company and all information that we needed to set up the appointment. Our pool pump was fixed in less than a week.

6 years ago

Reply from American Home Shield

Hi Sarah,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 27th, 2019

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Anthony Reseda, CA

I have been completely satisfied with Homeshield for covering the repairs of our major home appliances and, eventually, covering the cost of a replacement water heater. If you have 8+ major home Appliances, you need Home Shield to cover repair, especially when the specific appliance warranty has expired.

6 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2020

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Syrus Fairfield, CA

When our gas heater went out American Home Shield was easy to work with and schedule the work online. We quickly had a service repair representative in our house who went above and beyond to fix our heating issue. He even made some adjustments to improve the operation of the system.

6 years ago

Reply from American Home Shield

Hi Syrus,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Cathy Frisco, TX

Woke up on a Sunday morning and the furnace was out. I went online and filed the issue with American Home Shield and within 2 hours, I received a call from the technician letting me know he would be out in the morning. Great service and this on a Sunday! Tech came out, replaced the circuit board and we had heat. Very satisfied!

6 years ago

Reply from American Home Shield

Hi Cathy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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David pickett McKinney, TX

Flemings appliance one of American home shields partners, was amazing managed to get me in the same day I called and fixed my problem, took the time to explain what went wrong and left his number should I have the same problem in the next 30 days.. great service

6 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Steve Mullaly Palm Desert, CA

Called AHS for pool pump repair. They contracted pool contractor to call me. Brent's Pool Service called and scheduled appointment right away. When they arrived, they determined pool pump drive needed replacement. With-in a few hours, Brent's Pool Service arrived with new part and promptly installed. All is good. Very Happy with everything.

6 years ago

Reply from American Home Shield

Good morning Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Tom Norris Puyallup, WA

We recently had a problem with our washer. It would not agitate or spin. After bringing the problem to American Home Shield we were set up with an appointment with a local appliance repair. The technician came out and identified the problem as the motor. He wasn't real sure they could get the motor due to the age of the washer, but the part was found and installed. Happy and back to washing clothes at home.

6 years ago

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Karen Avondale, AZ

Filing a claim for service was quick and easy. This company’s follow through is exemplary. For the most part, they use knowledgeable service people, but if the customer has an issue, they take complaints very seriously and make it right. I do wish they would offer “emergency” service. Even at an up charge. Because my fridge went out on a Friday before a Monday holiday, it couldn’t be repaired until the following Tuesday. I lost more than $150 in meat in my freezer.

6 years ago

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Karen Khalafian Duncan, OK

A very knowledgeable and friendly customer service specialists are always willing to help! And the processing time is short. After my last service call the contractor was at my door the very next morning. Also, previously, AHS successfully managed my problem with Whirpool and follow that problem to my complete satisfaction!

6 years ago

Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Michael Leos San Antonio, TX

AHS was very professional from the moment I called to report my dryer issue. They even delayed my copay until my technician finished the job, nice move. Always report your issue the moment you suspect something is wrong and don't wait until it creates a secondary problem otherwise the repair can result in customer negligence.

6 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Gale Las Vegas, NV

I did the service request (for our microwave) online on a Saturday. On Monday, AHS rep called my husband and they set up the appointment for a service on a Thursday. It was the 1st available for a morning service. When the tech came, my husband said he was professional and he fixed the microwave fast. Overall, we had a great experience though this was our first service through AHS.

6 years ago

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Karl Independence, MO

We had 2 appliance problems occur in the same week. We contacted American Home Shield online. Within 24 hours a repair company contacted us, arrived by the end of the week. One part had to be ordered but everything was quickly up and running. Repair people on time, polite, clean, and effective.

6 years ago

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P.Dowling Riverside, CA

This is my first time using my Home Warranty with American Home Shield. I am very pleased with the overall process from calling to file a claim to the contractor who came out and took care of my issue. I am very happy with them and would recommend to anyone wanting a Home Warranty for their home.

6 years ago

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Ruth Lake Forest, CA

Prompt service is rendered. The package plan I got is very affordable and easy on my budget. Technicians they are sending are all professionals and knowledgeable. What we see in their ADS is what we really get. Thank you so much AHS, am so happy doing business with you. Highly recommended.

6 years ago

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Patricia Robison Hutchinson, KS

This is my second time using American Home Shield. I like them because they are very fast to get a company to help you with your problem. They kept me informed and the companies they have sent to my house have been very professional and on time.

6 years ago

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Mrs. R. Carter Easley, SC

After numerous repeat phone calls to AHS, about the shabby repair work done on my HVAC unit, it seems AHS has an internal/database communication issue. I had to explain, in full details, the reason for my follow up phone calls, to each representative, during each phone call. I actually told the last representative, after she offered the EXACT same solution to my week-long problem, that she needed to contact another contractor, because I did not want the Guaranteed Services company INCORRECTLY trying to repair ANYTHING else, in or around my home.

6 years ago

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Annie Obasih Atlanta, GA

I called I put in an online request to repair my washing machine and dryer. Customer service called me the next day to set up an appointme. The sevice man showed within3 days on the set appointment weeks back as promised the repaired the dryer American Home shelf saved 400.00 dallors in repairs. I am very satisfied with the service.

6 years ago

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Madonna Gorriaran Bristow, VA

They are responsive, caring and professional. I always get help immediately, and they're very clear on what they cover and what they don't. I got tired of service "professionals" disconnecting my heat and telling me I needed a new unit. Why trust someone who will profit from your "need"? AHS will tell me the truth.

6 years ago

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Susanne Panama City, FL

AHS provides a great product at a great price and is worth having. When a covered appliance needs repaired I go to the website and file a claim and within a day or two a friendly, qualified, professional technician is at my house to fix my problem.

6 years ago

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J William Greene Lynchburg, VA

AHS is usually pretty good to deal with. This time was generally very smooth, except they first sent my water heater repair request to a company that doesn't work on GAS hot water heaters, even though I specified gas. Once this was corrected (it took 36 hours), things went very quickly and my water heater was replaced that very day. AHS does seem to have generally improved some over the 20 years that I have dealt with them.

6 years ago

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Robert Cole Dallas, TX

Owning an older home necessitates having a Home warranty if at all possible; we have used AHS for many (10+) years and each year it has paid for itself...wish it was cheaper, wish these companies would replace old units instead of fixing and fixing and fixing...but all in all this company has given us a high degree of satisfaction and kept us from burning up soen here in Texas when A/C goes on the fritz. My wife is disabled and cannot tolerate the heat without A/C

6 years ago

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Donna Rincon, GA

American Home Shield promptly connected us with a nother company after the one that came failed to fix the problem after 4 visits. I should have contacted them directly before continuing to contact the company that came out. Once I contacted AHS they had another company there within 24 hours

6 years ago

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Elaine Casaletto Henderson, NV

The service is very prompt. Both times the repairmen called us on the day we made our request and came out for service the next day. Our issues were solved. the repair men answered all questions and seemed very knowledgable. I would truly recommend this company.

6 years ago

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De La Haza Family Evanston, IL

Sean was incredible. He was able to actually diagnose the problem correctly after two plumbers had tried to remedy the situation. He was very thorough and replaced the parts that needed to be replaced. He was kind and professional! THANK YOU!

6 years ago

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Ginger Spartanburg, SC

In regards to a service call for my Central Gas Heat. As stipulated in my AHS contract, I have bi-annual service calls on my heating an air. The most recent identified significant cracks and rust which when they completely crack or burst, carbon monoxide will be emitted. I submitted the service request to have the parts replaced explaining these were issues already identified but the system is still functioning. The service man came the next day, checked and confirmed the conditions, took copies and pictures that had been provided by the first company and said it would be submitted with response within 2 business days. On the 3rd day, I called for a status and was told as long as the unit was functioning, they would not perform any service..... why didn't they disclose that at the initial request? They still charged my credit card $100 knowing there would be no service before the technician even came.

6 years ago

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Jeff

Provided the service I expected. Pleased with everything with this company except their monthly rate increase and service call fee increases. 50% increase is way to high. I am shopping around for another home warranty. $1800 a year is too much.

6 years ago Edited January 10, 2024

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Knee deep Windsor Mill, MD

Great response to calls or online requests. Have found out that the repair/replace process, sometimes leaves you with outdated/old parts. Had water IN BASEMENT, for months every time it rained, due to sump pump installed crooked, and not working properly. Plumbers would look at pump and say nothing wrong. Had to hire my own plumber to correct the problem. My old pump that was installed in 2015 was dated 2005. IT WAS ALREADY 10 YEARS OLD. Plumber took photos.

6 years ago

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Robert Smith Queen Creek, AZ

Everytime one of my appliance devices breaks down and I can't correct the issue AHS has been there to help. They are prompt and the contractors are on-time, mostly early. I like just having to pay a deductible unless the device is trash.

6 years ago

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David Sacramento, CA

The Home Shield approved electrical company serviced my electrical problem in a very timely and professional manner. They discovered where the problem was, and told me that I needed to contact my electric service provider to replace a worn part in the underground service box. The problem was fixed, and I am a happy Home Shield customer.

6 years ago

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Mack Marietta, GA

Easy to make service request on the website. Once you place your request you are notified of the vendor who will be providing the service and when you should expect to hear from them. AHS checks with you through out the process to ensure it is progressing satisfactory

6 years ago

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Karen Chesterfield, VA

AHS Works with several repair companies I had to call AHS- back because the one company was taking too long to fix my repair they quickly assign a new repair company to fix my fridge . They work for the customer not the company and the service is awesome

6 years ago

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