American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Angel F Mesa, AZ

American Home Shield is a company of its word. I've had two claims that were linked together and they honored that, they were here in a timely manner. And finish professionally. I've had two other warranty companies, they don't come close!

8 years ago

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Anita Johnson Coos Bay, OR

I had purchased a house with an older 42” range that no longer functioned properly...basically had one temp...burn. They were unable to fix it so credited me $3,000.00 towards a brand new one! The process was swift and efficient! Could not be more pleased with the seor the company!

8 years ago

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Katee Ries Taylorsville, NC

We got the warranty free when we bought the house. I never used it the first year. When it was time for renewal I kinda hesitated. But I’m glad I did!! AHS is the best. They have fabulous and competent tradesmen. I’ve been very very satisfied.

8 years ago

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Ken Ruedy Goose Creek, SC

Airconditioner quit working and AHS had Bestway come out. The guy was here checking the outside unit for not more than 5 minutes and said mold was in the "electrical contacts area" of the unit. There was no inside checking of settings or other work done. He did not leave a written summary of the problem or anything else. He seemed like has in a hurry to do somewhere else. Whatever he communicated to AHS caused AHS to reject the claim. I called AHS when nothing was happening after a few days and was informed of the rejection. I asked for a 2nd opinion and they sent out American. The technician took almost 45 minutes going over the unit, checking the inside settings and other things. He explained in English that are of the unit was not functioning as it should. After 2 days he returned and fixed the problem with AHS covering the fix for the malfunctioning unit. BOO for Bestway (Worstway), YEH for American, and YEH for AHS suggesting a second options.

8 years ago

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patrick m shilandscotsman Harriman, TN

called in heat pump problem over holidays . AHS responded immediately, service company contacted me and came out first thing in the morning. checked out entire system added some fr ion, answered all my concerns, and were very helpful.

8 years ago

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David Stanfield Okmulgee, OK

I had 2 things go wrong that I needed to have repaired. I had good experience for both issues they both came out very quickly and were very knowledgeable on both issues fixed my problems the only problem I have with the company is you can never talk to anyone but if you put issue on line fast response.

8 years ago

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Margaret Hookstown, PA

My washer broke in Nov and it took about 6 weeks to have it repaired. The company who did the repair left a big mess in my laundry room. They threw some black stuff from the hose in my “clean” trash can and in my laundry tub. I had to soak the can and my laundry tub and then scrub with an abrasive soap to remove what I could. It stained the tub and trash can. Also, they left a lot of rancid water under my washer that apparently spilled all over my floor. They told me it would have to just evaporate over time. My laundry room still smells.

8 years ago

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JIMMIE J MORENO Abilene, TX

Blower on ac/heater went out, submitted workorder, repair company notified me within 5 hours, were fixing it the next day. Repairman very friendly and completed his work in a timely manner and haven't had any problems . recommend this company for any ac/heating problems.

8 years ago

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Kate Alie Williamsburg, VA

I have not had to wait on hold like other critics because I filed my requests for service online. The companies chosen to fix my issue(s) have been less than stellar. I just had to purchase a new HVAC after three years of putting on bandaids through temporary fixes (often misdiagnosed), which cost me hundreds of dollars in refilling a unit twice with freon. AHS is known for finding the cheapest way out. I pay $625.92 per year and am wondering if it's worth it now for the next item to go out, such as a w/d or fridge. What I pay annually plus the deductible plus uncovered costs could be just as much.

8 years ago

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Michael Taxter Pooler, GA

We had occasion to use our warranty on an HVAC issue recently and it went well. Contact and initiation was good. Contractor was good and did the job to our satisfaction. Two things though: 1) I was just billed under threat of cancelation or lapse for the unpaid deductible. I never received a prior bill before the threat - neither paper mail or email - and didn't know we owed anything. That's bad form. 2) when I tried to call and inquire about it I had a 20 minute wait before a call center person who had no computer access answered. I asked to be transferred to another CSR but was told I had to start over and call back. That's stupid. I then called back and had a 30 minute hold before a CSR got on the line. The process was burdensome.

8 years ago

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Joe Yurkovich Georgetown, TX

I have been a long time AHS customer and have been especially pleased with the technician we've had to have a couple of times. The company service team has responded quickly and with good customer friendliness. I am upset this year, though, because of what I feel was an unwarranted increase in our premium. I will reluctantly consider alternative options this renewal because I am on a fixed income and need to be cost-conscious.

8 years ago

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Ann Maliar Des Moines, IA

The most recent experience I had was that my garbage disposal went out on me after Thanksgiving. I called in the order and before I knew it I had a service repair guy here and ended up actually having a new one replaced since it was burned out. Fast, brand new item and the repair guy was awesome!

8 years ago

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Joel Blackwell Bedford, TX

I have been a customer for almost two decades. There are other warranty companies. I hear the complaints from other people about their chosen warranty provider and I know there is no perfect company. I still stick with AHS as I have weighed the good vs the not so good experiences and I feel good about my choice. Still better to have AHS on call than to not have them, just as it is best to have them over other warranty providers I hear of. My biggest knock on them would be trying to talk to a human when I want/need to. Isn't that a problem with every company in this day?

8 years ago

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Alexis Russo Asbury, NJ

I think it's a great company but getting through to a human is ridiculous and the reason I don't use them anymore. I can't wait a min of 30 minutes to talk to someone. They're disorganized and growing faster than they can keep up. The service on any appliance I've had fixed has been wonderful and fast but the operations of the company needs to be revised.

8 years ago

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Jimmy West Duncanville, AL

A must have for any home owner, fast friendly customer service. This company actually stands behind its warranty almost 3 years and have not one complaint. Service companys are very professional, and timely works with you on appt. Times. AHS DOES A GREAT JOB OF Communicating with you doing the entire process.

8 years ago

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Jim Schwartz Sykesville, MD

AHS was very efficient and quick in processing my request for service. I was contacted the same day by the service provider to schedule an an appointment. My plumbing issue (non emergent) was quickly and expertly resolved the following day by an an technician.

8 years ago

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Vicki Jones Weatherford, TX

Wonderful Company to do business with . Always happy to help me. Always notify me with in a few minutes of the name and number of service company, that will begin contacting me within 24 hrs. The companies have been top notch with their time and and their work.

8 years ago

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Barbara Willis Dallas, TX

Several companies that were used replace item of an inferior quality. Two examples are: my thermostat needed replacing and I was given a cheap replacement. My previous thermostat was digital with date & time. Another example was my garbage disposal was replaced with a cheaper model than what I had originally. Other service matters have been top notch with AHS.

8 years ago

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Jennifer Beskid

I needed a plumber to unclog a drain. The plumber was from a local company, well known in the area. He notified me when he was on his way, arrived on time, was professional & respectful. AHS handled the billing for the deductible & the entire process was seamless.

8 years ago

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Steven Schulenburg Booneville, MS

I had a leaking Kitchen faucet in early June 2017 and AHS assigned Ken Tyler Plumbing who showed up 3 days later 3 hours late. he took the item apart and said he needed to get parts and would return the next day to finish the job.Ken Ty;er plumbing never showed up so I called them. never got any repose after 9 calls to him and weekly calls to AHS customer service. I filed a complaint with the BBB. I was lied to by AHS customer service and was probably on hold for at least 40 hours waiting foe service from them. Finally they assigned to Wilbanks Plumbing and the repairsa were completed in 32 hours the next day. I have had a warranty with AHS for over 10 years and this is the 1st issue i have ever had with them Usually they are spot on but there Customer Service and Vendor Sourcing need some serious improvements.If everything goes well you are OK with them but if you have a problem there Customer service ( when you can reach them without waiting hours ) is pathetic .They will lie to you and say whatever it takes to get you off the phone and then to nothing to correct the problem.Also to ahve a vendor like ken Tyler Plumbing is absurd to say the least of there judgement

8 years ago

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Nancie Zimmerman Green Cove Springs, FL

Of the several times this year alone that I have used them, every experience has been absolutely what I expected. My claims were handled in a timely fashion, the service providers dispatch to my home were courteous and professional. And I will continue to keep my American Home Shield Home Warranty in effect.

8 years ago

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Kelly Amarillo, TX

My first experience using American Home Shield has been a positive one. Everything was automated when I called in - but all went smoothly and exactly as stated. The tech contacted me prior to the scheduled time, arrived promptly, assessed quickly and had us up and running quickly. I am very pleased!

8 years ago

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Angie Belleville, IL

Our furnace went out right before I had to travel or of town. Thankfully we had the insurance to repair the furnace so my family would not freeze while I was gone. American was very timely and effigies th in getting a repair person to our gone quickly and they repaired it quickly as well.

8 years ago

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Archie Woods Dallas, TX

It’s a very good warranty. Web/Mobile sites work very well when service is needed. Contractors offer prompt follow up and professi Neal service. I would give all this 4 Stars. However, contacting AHS is horrible. Only way to make contact is via phone and there are minimum 45 minute hold times! I stress minimum and at one point, it was 1 1/2 hours. There is no web contact. This needs serious improvement.

8 years ago

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Guy Picard Youngsville, LA

AHS is the single best investment I’ve ever made since owning my home. I’ve been a customer for years and, although I don’t have to use it often, whenever I do need it, AHS comes through! It’s hard to put a price tag on peace of mind, but that’s what I get from AHS.

8 years ago

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KELLI BOLER Irving, TX

i bought a town home 8 weeks ago, today. the age of home is 20 yrs. since I moved in, i'm hearing 'drips,' inside the walls, in the master bathroom and in the guest bathroom, upstairs. and upstairs and downstairs when the dishwasher and the washing machine are on. it's not a steady drip and not all the time. i haven't seen any obvious signs of leaking water. the 2 tech's that came to my property (mid afternoon on Friday) were very friendly and nice. Dillon seemed/showed signs of concern for this appt. Nick was focused on primarily 1 thing; leaving for the day/weekend. they did a water pressure test and at the appointment closing and told me this was normal for the age of this home and nothing to be concerned about. i am almost embarrassed for tipping them ($20 apc), now, i just thought it was the right thing to do, which i will think twice about if and or when this happens in the future (with whomever).

8 years ago Edited September 14, 2021

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Jean Findley Parrish, FL

My dryer went out and a rep contacted me within 24 hours to set the appointment. The company showed up on time and fixed the problem. Great service. Had I not had AHS I would have bought a new dryer considering mine is 19 years old. All I spent was the co-pay! The best money I ever spent. It’s a must have for everyone.

8 years ago

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Ken Ring Queen Creek, AZ

They responded almost immediately to our request and set up an appointment with service representative very quickly. He repaired our appliances quickly and efficiently as soon as the needed parts arrived. It was professionally completed from beginning to end!

8 years ago

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Robert Marki Cincinnati, OH

Had a problem with my furnace, called and they sent a repairman. Furnace was examined and needed additional parts. Repairman returned in 2 days as promised and made the repairs. I. couldn’t be more pleased. The serviceman was pleasant, dedicated and did what was required. What more can you ask?

8 years ago

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Terri Allen Cincinnati, OH

I've never experienced any difficulty in the 7 years I've been a customer. Timeliness, courtesy and professionlism are 3 words that come to mind. The staff are always so friendly. I would recommend AHS anytime. I've recommended AHS to several co workers and they've been pleased also.

8 years ago

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Greg Marks Sparks, NV

My last use was for a bad garbage disposal. American Home shield had a plumber call in less than 24hrs, and that company came to fix it 4hrs later. The plumber was kind, courteous, and professional. Hats off the plumber and AHS.

8 years ago

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Carolyn Wilson Wichita, KS

Since my dryer was broken down twice within 60 days, I only had to pay the $100 service fee once. AHS customer service is very polite and willing to find out the answers to my questions and the service contractor was extremely nice, accurate and professional.

8 years ago

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Pam Mucha Lake Worth, FL

AHS got someone out here very quickly; the company just didn't fix the problem not the first time (9-15-2017 while still under warranty) , nor the second time, by the fourth time, the air conditioning was cooling & working. A-Z put a pound of refrigerant in the unit on 9-22-2017 & checked for leaks. But by 11-10-2017 (not even 2 months), the unit had Zero refrigerant and was a fire hazard! And our warranty had expired. We had to get a New air conditioner on 11-13-2017 with AMC Cool Air Contractors Inc. (with a 10 yr warranty). Therefore, we only gave AHS a 3 star because of the SUB-STANDARD A-Z air conditioning /plumbing company.

8 years ago

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SUE FISH West Columbia, SC

I have mixed feelings about AHS. I believe this company can improve on customer service as well as making sure the customer is better taken care of by the contractor. I have two negative experiences with contractors. I don't think AHS tracks when a contractor is sent out and when the contractor gives the diagnosis to ahs or the consumer. The repair takes longer than necessary due to this lack of communication and supervision, therefore the consumer suffers. I feel the serice fee should not be taken until the contractor submits the diagnosis. Also I feel that ahs should give the consumer a new contractor ig the diagnosis isn't received within 24hrs. Customer service should never get into an argument with a consumer especially if the consumer isn't being disrespectfull or vulgar. If a consumer asks for another representative or manager then they should be able to elevate their request. I also think ahs flags accounts so that that service requests are disapproved. Lately I haven't been satisfied with ahs.

8 years ago

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Carla Umphlett Zachary, LA

We didn't have to hold very long to speak to a representative and our appointment was in a timely manner. The tech showed up and fixed the problem and explained things to us perfectly. We just started using AHS so this was our first call but we had a pleasant experience.

8 years ago

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Ana Arnizaut Starkville, MS

I have been with AHS for the past 22 years. The policy have changed throughout these years. I had had good repairs that were solved the same day. However, I had had plumbing and refrigerator repairs that needed more than 3 consecutive visits to conclude the repair! If your appliance is from Sears Co. you have to pay the current deductible of $75 plus the fee from the Sears Technician, not included in your AHS insurance policy!! If your Sears appliances were insured by Sears, you did not have to pay for the visit or deductible. Everything would be included in your policy! About 10 years ago, my air conditioner unit broke down during the summer month in Mississippi (MS), where the temperatures average 100-103F with heat index. My husband was alone in our house and had to wait for more than a week without a/c because AHS needed 3 bids from air conditioning companies, before conducting the repair/replaced of the broken unit. It was an emergency due to the higher environmental temperatures at MS, but AHS did not offer any hotel accomodations while the broken unit were inspected by these 3 heating/air conditioning companies to get the best bid fir the job. Lastly, one representative of one of the companies that conducted the inspection on my heat and a/c unit, stepped on two places on the indoor roof, while walking on my attic. The representative of the sub contractor company made two dents on the indoor roof of my house! When I mentioned to AHS the incident, they refused to repair the damage because they were not responsible by the biding companies they sub contracted to do the inspection!! I was very disappointed with the AHS attitude towards this incident!!

8 years ago Edited September 14, 2021

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Susan Manners Westlake Village, CA

If you need basic service its great, easy to book online, immediate call to book appt, techs show up, call when late. If you have a problem - good luck. Some service people are totally inept, some are good. If you have an issues you cant get through, over an hour on hold every time to speak with a person. If you want to reach a different department no contact info published on their website, no address to write to. Washer broke, tech left a wet mess and walked out, had no clue, said it was beyond repair. There is no way to follow up about getting a replacement. Its been over a month, so I just went ahead and bought a new washer. They are under staffed and have no follow through on difficult issues. Buyer beware.

8 years ago

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Donna Mayfield Stuart, FL

American Home Shield was recommended to us by a friend. We contacted the company and found that it was just what we needed to make our life easier as landlords of a condo we were leasing out at the time. They're a great company. I've been with them for almost four years now.

8 years ago

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Tiffany Burrows Aurora, CO

It was easy to ask for service online. Then it was super fast they called us that day to let us schedule for our bathroom leaks. They guy was available the following day and got the job done quickly. He was also polite and clean. We appreciated it all so much.

8 years ago

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Eugene Weitzel Bossier City, LA

Most items easily found through online reporting system. Easy to get to rep for clarification. Really like change to AHS taking fee directly. Probably saves both the company and myself money. No disagreements or bounced checks and such for AHS to resolve.

8 years ago

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Justin Whitford Edinboro, PA

Absolutely fantastic experience with AHS. They have dispatched great companies to my house who have solved my problems and are willing to be flexible with my schedule. Couldn't ask for anything better as new home owners. We are definitely going to purchase the warranty each year!

8 years ago

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Chris Cruz Clovis, CA

This is the first time I’ve had a home warranty. I chose AHS from a friend’s recommendation. I like the online services, but the phone and chat services need a lot of improvement. Phone calls on average take over 90 minutes to just speak to anyone. The chat maybe a little faster, but disconnects when waiting and is unreliable. It was a hastle overturning initial decisions based on bad data and unfair practices from lazy and careless repair services. My items were repaired, but only after a huge and time consuming process with arguments, justifications, and straightening of facts. Makes me feel less confident about the protection I paid for. If I wasn’t insistent and tenacious about the requested repairs, I wouldn’t have had my requests fulfilled. I just don’t think normal people should have to fight so hard to have a garbage disposal and toilet fixed, especially when it’s a first request. Also, the phone service and automated systems are completely none synchronized. I received a denial letter when it was reversed and I received an overdue notice even though I updated my payment info and verified it was paid via phone call which I had to wait another 90 minutes just to verify and make payment. Very frustrating for customers and our time. Hope you can take this feedback and improve.

8 years ago

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Sandra Hearn Lawton, OK

The prices are better than any of the other companies I checked with for my home warranty. Using an independent insurance agent I feel like there's always somebody that I can call. And the home warranty that I have it covers everything it's great

8 years ago

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Bettye A. Isbell

I sent an email giving my problem. AHS was in touch with me very fast! Then I received an email from the plumbing co. They had set up an appointment. They came out on that date, inspected my problem and installed a new garbage disposal unit. Always receive great service anytime something happens!!!!

8 years ago

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Jenna Bullen Riverside, CA

The wait time to talk to a rep is ridiculous so if you're busy, don't try calling them. We have been hung up on and transferred to other when reps aren't in the mood to deal with problem solving. They schedule service promptly, but it took several days once they approved the repair to actually have it done. We had to get a second opinion from an additional vendor through them, and were never made aware they would try to bill us our deductible again for this. The first company was obviously retarded since repairs were approved with the second. We had our water heater replaced and there were items that weren't covered, I just paid the difference because I was tired of dealing with the other water heater but it would have been much better to see a copy of the estimate when I am paying a portion of the bill because I highly assume that we got raked for B.S. charges but I guess that's probably my fault for not demanding it. We will probably continue with AHS as our yearly rate is lower than other companies I've got estimates from in the past.

8 years ago

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Nancy Fairbanks

Best home warranty company I have had. My last home warranty would not fix any repairs I needed because they claimed it was pre-existing even though my home inspector indicated otherwise. AHS will fix the problem so the appliance will work. I am very happy with their service.

8 years ago

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Courtney Lercara Murrieta, CA

My air conditioner went out and I was very pleased with the company American Shield sent over to take care of the problem. The person showed up on time, had great communication and took care of the problem. I was very happy with the service.

8 years ago

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Joan

Water heater flooded the garage on a Sunday. After waiting on-hold over an hour, they assigned a service provider whose first available was the following weekend. Called AHS back (another hour on hold), but was happy they assigned another provider who came out the following morning and was able to inspect the issue and get approval to replace the unit immediately. In the end they ultimately exceeded my expectations.

8 years ago

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Rich Hill Carrollton, TX

Have been with American Home Shield for several years. I have always been very impressed with their customer service and the contractors timeliness and professionalism. I refer AHS to my neighbors and friends. A friend referred me to AHS.

8 years ago

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Pam Faulkner

I have been with AHS for several years and have always had an excellent experience. They get a service tech here within two days. Usually, it is only one day. I have been very pleased with service and will continue with AHS.

8 years ago

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