American Home Shield: Read 34,914 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Neil

Always quick service when we need it. We were able to get our service calls completed in a timely manner.

1 year ago

Reply from American Home Shield

Thanks, Neil. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Taquetta

I love the prompt service. They get right to it and complete it as fast as possible. The job is always a thumbs up!!

1 year ago

Reply from American Home Shield

Hi Taquetta, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Nakesha

The plumber had none of the parts to fix the issue. Then, after a second opinion, I found out that none of the parts needed to be replaced at all. Everything was flushed out and worked fine. So the plumber simply chose to be lazy and do no work when he showed up, causing me to be out of $75 for no reason.

1 year ago

Reply from American Home Shield

Dear Nakesha, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 23rd, 2024

check_circle

Verified Customer

star star star star star_border

Shavar

I don't know if they have to give different companies however, I wish they would keep using or ask if we have a preference.

1 year ago

Reply from American Home Shield

Thanks Shavar. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer R

I was charged a fee for a company to come and repair my garage door which came off the track and the technician did not even go in the garage. He took one look at the door and said that it was not covered and he left. I was charged $125 for less than two minutes. Ridiculous. I will not be renewing this contract.

1 year ago

Reply from American Home Shield

Hi Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul

American Home Shield did not repair my appliance like they state in their contract. In fact, they denied my claim based upon a refrigerator door gasket which had nothing to do with my original claim of my refrigerator not cooling to a correct temperature.

1 year ago

Reply from American Home Shield

Hi Paul, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Daryl

They collect payments from customers, when the customers have a service call. They say that the issue is existing . They file false reports on the service tech that they sent out. No where in the report that the problem is existing

1 year ago

Reply from American Home Shield

Hi Daryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lesley

This is the absolute worst company ever! Customer service reps are terrible to deal with, as if they have a script to read from and don’t deviate from that script to address or even acknowledge your concerns. All they say is “mmhmm, upon checking….” The service technicians they have wrong for them is even worse.

1 year ago

Reply from American Home Shield

Hi Lesley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Renee

No one informed me that my claim was denied. I had to call customer services and check status of My claim. Then I was not even offered options to have my A/C repaired. Makes no sense to have home warranty, if the warranty company is not going to make repairs.

1 year ago

Reply from American Home Shield

Hi Renee, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Mariah

Oct. 3rd, 2024

check_circle

Verified Customer

star star star star star_border

Kathy Simmons

Unless it is a simple fix, it can take weeks. And of course when you call customer service, it is very hard to understand the reps.

1 year ago

Reply from American Home Shield

Hi Kathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott

I will continue to write negative reviews about your company. You ripped me off for $11,000, it’s documented and you know it. I’ve been a customer a long time and I’m a real estate agent. My posts can reach thousands of realtors whom often times may have bought their clients a year membership to AHS

1 year ago

Reply from American Home Shield

Hi Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Brek

Company that was sent out never fixed our fridge. They came multiple times over a four month period! We ended up buying a new fridge out of our own pocket after spending $100 copay with Sears (company that was supposed to repair the fridge). Don't waist money on this insurance. I'm out $1000 for a fridge, $100 to Sears, and $800+ for insurance!

2 years ago

Reply from American Home Shield

Dear Brek,
I understand your frustration regarding your refrigerator claim and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience.

Sincerely,
American Home Shield

Sep. 11th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

David

I have been very disappointed in my service this year. As a longtime customer, i feel the level of service has gone down hill. I also find it interesting that after a claim and complaints my rates get hiked up.

2 years ago

Reply from American Home Shield

Hi David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

AZBen

AHS is not able to dispatch a qualified HVAC service to fix or condemn my through-the-wall heat pump. This 12000 BTU per hour unit is not cooling and when your assigned contractors call, they tell me they cannot work on through the wall units of this size. Please fix it some other way, probably by replacing it because it's old.

2 years ago

Reply from American Home Shield

HI Ben, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Syed

Irrational assessment by authorization; Repeated explanation by contractor still declined the refrigerator trouble shooting or cash-out; clearly deliberate effort to NOT pay for the service/replacemnt of the refrigerator. I’ll lodge a formal complaint both with AHS and BBB.

2 years ago

Reply from American Home Shield

Hi Syed, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

I have had a horrendous experience. One or more of your employees have been complicit in defrauding me by concluding without basis that I misused an appliance. Not only is there no evidence of that but there is affirmative evidence that employees made defamatory statements. I will be reporting this to appropriate authorities.

2 years ago

Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Behzad

Charging me with the dispatch fee before letting me if the item is covered or not based on my contract. Despite the fact I had provided all necessary description and model number and type of the item on my service request form.

2 years ago

Reply from American Home Shield

Hi Behzad, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Tinh

AHS is the worst company I have ever done business with. It took them over a month to fix my washer, and they outsource their customer service to India. I have already canceled my contract. They also lack a proper management team, relying only on an escalation team based in India.

2 years ago

Reply from American Home Shield

Hi Tinh, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Cynthia

This feedback is with regard to service request that failed to be handled in manner needed. Customer had NO HOT WATER for almost 2 WEEKS. Customer pays for “Premium” policy and when requests for remedy and expedited service were made for health of our family the response was “sorry”. Unacceptable and completely dissatisfied.

2 years ago

Reply from American Home Shield

Hi Cynthia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star

Dieera

I would say I never had a problem with the services, the company”s that came out did the job!! No complaints!

2 years ago

Reply from American Home Shield

Hi Dieera, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Pablo

My AC is not working since July and you guys did not fixed it. The compressor is not compressing properly and my house will never get under 80 degrees. Compressor is running all day none stop and you guys claim that everything is good. I am already working with BBB to hopefully solve this issue.

2 years ago

Reply from American Home Shield

Hi Pablo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star_border

Arun

Overall very happy with the service they provide. Not very happy with significant increase in monthly premiums in the last year or so .

2 years ago

Reply from American Home Shield

Hi Arun, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star_border star_border

Shripathi

Now that AHS has also bought its competitor OneGuard, they can charge whatever they want for premiums. I just saw a 50% increase in my annual renewal.

2 years ago

Reply from American Home Shield

Hi Shripathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Alan

I had prior work done on my ac which was not fixed correctly. I was charged $1000 then. Now in order to get it fixed correctly it costing me another $1000. The new contractor has done an excellent job. However the prior contractor bached the job. Very disappointed in ahs for because the contractors they use are medoker at the best.

2 years ago

Reply from American Home Shield

Hi Alan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

K

Lack of integrity and communication. Would rather pay for my appliances than ever have to deal with them again. They broke my fridge trying to fix the ice machine and it took over 2 months to get a replacement. The debacle and headaches that happened in that two months is not worth any "warranty" they offer.

2 years ago

Reply from American Home Shield

Hi K, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star

Judy Bailey McCurdy

I have used AHS 3-4 times in the past 10 years. Never had a problem and they are quick getting you taken care of.

2 years ago

Reply from American Home Shield

Hi Judy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph

AHS advertises "we'll fix it or replace it" After paying monthly member fees for about 7years i filed my first claim.. Now, after 7 months and 7 service calls and another $200 in fees, my refrigerator is still not working as it should!!

2 years ago

Reply from American Home Shield

Hi Joseph, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Marion

I was very disappointed with my technician that was assigned to me. He was not a great communicator. Ahs replaced my item in a timely manner.

2 years ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Julie

The service providers are not all consistently professional. My air conditioning company lied on necessary replacement costs , misdiagnosed and p When I asked for a second diagnosis, I was told no. I had to pay out of pocket for repairs from an outside company I called, but they fixed it cheaper than service company said.

2 years ago

Reply from American Home Shield

Dear Julie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star star star star

Chad

Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.

2 years ago

Reply from American Home Shield

Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star star

Lynn

Criminals and shysters. Nothing but I'll-trained workmen. Look up for yourself in yellow pages and you'll do better!

2 years ago

Reply from American Home Shield

Hi Lynn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Rodney

Very frustrated we have been waiting to have a coil for our ac replaced since late April early May. The lack of communication is unacceptable. I shouldn’t have the hound any warranty company to finish a job that was started last year replacing the whole ac Unit

2 years ago

Reply from American Home Shield

Hi Rodney, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Joseph

I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.

2 years ago

Reply from American Home Shield

Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Nate Hope

Poor customer service. My HVAC recently went out and I was told that it would be 5 days for someone to come out. The policy is 1-2 days. Very frustrating when you pay for Platinum service.

2 years ago

Reply from American Home Shield

Hi Nate, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star star_border

Shane Rader

We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.

2 years ago

Reply from American Home Shield

Hi Shane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Howard

Getting the company out to diagnose the problem was quick. The coverage of service and parts was pathetic. Plus we couldn’t understand any of the people we talked to at your company.

2 years ago

Reply from American Home Shield

Hi Howard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Beverly

It took 5 days to get someone out there. They cut the sheet rock, fixed the leak yet never had someone fix the wall sheet rock after the repair. Still a big hole in the wall.

2 years ago

Reply from American Home Shield

Hi Beverly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Leticia

AHS insisted on sending a plumbing company that I have never been happy with!! Had a problem with a leak and it took about 3 weeks to get approved for another plumbing company to fix our problem! AHS never answered the plumbing company I got to fix our problem so now they won’t pay what I paid the plumbing company!

2 years ago

Reply from American Home Shield

Dear Leticia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Chuck Martin

- The wait time from filing a claim to receiving service is unacceptable. - Service have been to my home replacing parts that do not fix the issue and have to come back multiple times. - Repeat claims for the same issues. - Wait time on parts to be received is unacceptable only to receive a part that does not resolve the issue.

2 years ago

Reply from American Home Shield

Dear Chuck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Allen

It took 83 days to get a pool heater replaced. I had 2 different opinions by 2 different contractors. The first a contractor send by AHS after weeks of waiting for it to be assigned. Then my own contractor after I had been given outside authorization. Then I waited weeks for AHS to get a third opinion which ironically is the same as the other two.

2 years ago

Reply from American Home Shield

Dear Allen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

jtr Rubio

The worst 😫 experience ever, with a company that , that didn't do anything for me exep take my money I had about 4 call for repairs , nothing was fixed , exep I have some holes in my wall, I don't know who is running this company, sorry 😐 , sorry , company, I gave you one year money 😢.

2 years ago

Reply from American Home Shield

Hi JTR, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star star star_border

Brad Moore

I like tge quick response and repair. Don't like that your still out your deposit when the work ends up not being covered

2 years ago

Reply from American Home Shield

Hi Brad, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

msr1448@hotmail.com

This company is pathetic. I feel they should refund every single cent I've paid them. I filed my first and only claim with them on 6/5. As of 7/30, they still haven't gotten someone to fix my roof. On 6/11, they sent me a satisfaction survey for the work that still hasn't been done.

2 years ago

Reply from American Home Shield

Dear, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah Jane Murray

I’m having a real challenge here with a fraudulent report by a vendor. I don’t know if AHS is also involved in the fraudulent claim denial, at first, and now reversed, or if they simply sided with the fraudulent service provider against me, causing damage to my home. Neither is a great scenario.

2 years ago

Reply from American Home Shield

Dear Sarah Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaime

If could give zero stars I would. The contractors this company assigned are the worst. It has taken 4 months to get my washer fixed. Nothing but a scam I have spent hundreds getting my families clothes cleaned because I can't do it at my own home. Don't waste your money on this company.

2 years ago

Reply from American Home Shield

Hi Jaime, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

REBA Marble Falls, TX

After paying $85 to start process, my claim of pink insulation coming out of my ac/heating system was rejected because the fine print said not responsible if caused by pets or pests! And they determined it was mice! Please tell me who has mice that they don't even know are in the attic under their control!

2 years ago

Reply from American Home Shield

Dear Reba, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 12th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Ruail Birmingham, AL

A home warranty is good but not with American Home Shield. I pay $94 a month, $125 for each request. I have had to pay the repairmen out of my pocket but do not get my 125 back. It’s a rip off and I would not recommend this company to anyone. Keep your money in your pocket or find another home warranty.

2 years ago

Reply from American Home Shield

Dear Ruail, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 13th, 2023

check_circle

Verified Customer

star star star star star

Laura Parrish, FL

Claims are addressed immediately. The team that arrives are professional and very qualified to fix my issue quickly

2 years ago

Reply from American Home Shield

Dear Laura, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star

Kamran Saratoga, CA

AHS was very helpful in prompt dispatch of the service staff and followed the case until the problem was resolved.

2 years ago

Reply from American Home Shield

Dear Karman, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 10th, 2023

check_circle

Verified Customer

star star star star star

mlndy boyd

It took a couple of weeks for the repair to come but it wasn't AHS fault the company had a shortage of workers

2 years ago

Reply from American Home Shield

Mindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

American Home Shield Reviews