American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Jennifer Beskid

I needed a plumber to unclog a drain. The plumber was from a local company, well known in the area. He notified me when he was on his way, arrived on time, was professional & respectful. AHS handled the billing for the deductible & the entire process was seamless.

8 years ago

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Steven Schulenburg Booneville, MS

I had a leaking Kitchen faucet in early June 2017 and AHS assigned Ken Tyler Plumbing who showed up 3 days later 3 hours late. he took the item apart and said he needed to get parts and would return the next day to finish the job.Ken Ty;er plumbing never showed up so I called them. never got any repose after 9 calls to him and weekly calls to AHS customer service. I filed a complaint with the BBB. I was lied to by AHS customer service and was probably on hold for at least 40 hours waiting foe service from them. Finally they assigned to Wilbanks Plumbing and the repairsa were completed in 32 hours the next day. I have had a warranty with AHS for over 10 years and this is the 1st issue i have ever had with them Usually they are spot on but there Customer Service and Vendor Sourcing need some serious improvements.If everything goes well you are OK with them but if you have a problem there Customer service ( when you can reach them without waiting hours ) is pathetic .They will lie to you and say whatever it takes to get you off the phone and then to nothing to correct the problem.Also to ahve a vendor like ken Tyler Plumbing is absurd to say the least of there judgement

8 years ago

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Nancie Zimmerman Green Cove Springs, FL

Of the several times this year alone that I have used them, every experience has been absolutely what I expected. My claims were handled in a timely fashion, the service providers dispatch to my home were courteous and professional. And I will continue to keep my American Home Shield Home Warranty in effect.

8 years ago

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Kelly Amarillo, TX

My first experience using American Home Shield has been a positive one. Everything was automated when I called in - but all went smoothly and exactly as stated. The tech contacted me prior to the scheduled time, arrived promptly, assessed quickly and had us up and running quickly. I am very pleased!

8 years ago

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Angie Belleville, IL

Our furnace went out right before I had to travel or of town. Thankfully we had the insurance to repair the furnace so my family would not freeze while I was gone. American was very timely and effigies th in getting a repair person to our gone quickly and they repaired it quickly as well.

8 years ago

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Archie Woods Dallas, TX

It’s a very good warranty. Web/Mobile sites work very well when service is needed. Contractors offer prompt follow up and professi Neal service. I would give all this 4 Stars. However, contacting AHS is horrible. Only way to make contact is via phone and there are minimum 45 minute hold times! I stress minimum and at one point, it was 1 1/2 hours. There is no web contact. This needs serious improvement.

8 years ago

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Guy Picard Youngsville, LA

AHS is the single best investment I’ve ever made since owning my home. I’ve been a customer for years and, although I don’t have to use it often, whenever I do need it, AHS comes through! It’s hard to put a price tag on peace of mind, but that’s what I get from AHS.

8 years ago

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KELLI BOLER Irving, TX

i bought a town home 8 weeks ago, today. the age of home is 20 yrs. since I moved in, i'm hearing 'drips,' inside the walls, in the master bathroom and in the guest bathroom, upstairs. and upstairs and downstairs when the dishwasher and the washing machine are on. it's not a steady drip and not all the time. i haven't seen any obvious signs of leaking water. the 2 tech's that came to my property (mid afternoon on Friday) were very friendly and nice. Dillon seemed/showed signs of concern for this appt. Nick was focused on primarily 1 thing; leaving for the day/weekend. they did a water pressure test and at the appointment closing and told me this was normal for the age of this home and nothing to be concerned about. i am almost embarrassed for tipping them ($20 apc), now, i just thought it was the right thing to do, which i will think twice about if and or when this happens in the future (with whomever).

8 years ago Edited September 14, 2021

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Jean Findley Parrish, FL

My dryer went out and a rep contacted me within 24 hours to set the appointment. The company showed up on time and fixed the problem. Great service. Had I not had AHS I would have bought a new dryer considering mine is 19 years old. All I spent was the co-pay! The best money I ever spent. It’s a must have for everyone.

8 years ago

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Ken Ring Queen Creek, AZ

They responded almost immediately to our request and set up an appointment with service representative very quickly. He repaired our appliances quickly and efficiently as soon as the needed parts arrived. It was professionally completed from beginning to end!

8 years ago

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Robert Marki Cincinnati, OH

Had a problem with my furnace, called and they sent a repairman. Furnace was examined and needed additional parts. Repairman returned in 2 days as promised and made the repairs. I. couldn’t be more pleased. The serviceman was pleasant, dedicated and did what was required. What more can you ask?

8 years ago

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Terri Allen Cincinnati, OH

I've never experienced any difficulty in the 7 years I've been a customer. Timeliness, courtesy and professionlism are 3 words that come to mind. The staff are always so friendly. I would recommend AHS anytime. I've recommended AHS to several co workers and they've been pleased also.

8 years ago

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Greg Marks Sparks, NV

My last use was for a bad garbage disposal. American Home shield had a plumber call in less than 24hrs, and that company came to fix it 4hrs later. The plumber was kind, courteous, and professional. Hats off the plumber and AHS.

8 years ago

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Carolyn Wilson Wichita, KS

Since my dryer was broken down twice within 60 days, I only had to pay the $100 service fee once. AHS customer service is very polite and willing to find out the answers to my questions and the service contractor was extremely nice, accurate and professional.

8 years ago

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Pam Mucha Lake Worth, FL

AHS got someone out here very quickly; the company just didn't fix the problem not the first time (9-15-2017 while still under warranty) , nor the second time, by the fourth time, the air conditioning was cooling & working. A-Z put a pound of refrigerant in the unit on 9-22-2017 & checked for leaks. But by 11-10-2017 (not even 2 months), the unit had Zero refrigerant and was a fire hazard! And our warranty had expired. We had to get a New air conditioner on 11-13-2017 with AMC Cool Air Contractors Inc. (with a 10 yr warranty). Therefore, we only gave AHS a 3 star because of the SUB-STANDARD A-Z air conditioning /plumbing company.

8 years ago

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SUE FISH West Columbia, SC

I have mixed feelings about AHS. I believe this company can improve on customer service as well as making sure the customer is better taken care of by the contractor. I have two negative experiences with contractors. I don't think AHS tracks when a contractor is sent out and when the contractor gives the diagnosis to ahs or the consumer. The repair takes longer than necessary due to this lack of communication and supervision, therefore the consumer suffers. I feel the serice fee should not be taken until the contractor submits the diagnosis. Also I feel that ahs should give the consumer a new contractor ig the diagnosis isn't received within 24hrs. Customer service should never get into an argument with a consumer especially if the consumer isn't being disrespectfull or vulgar. If a consumer asks for another representative or manager then they should be able to elevate their request. I also think ahs flags accounts so that that service requests are disapproved. Lately I haven't been satisfied with ahs.

8 years ago

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Carla Umphlett Zachary, LA

We didn't have to hold very long to speak to a representative and our appointment was in a timely manner. The tech showed up and fixed the problem and explained things to us perfectly. We just started using AHS so this was our first call but we had a pleasant experience.

8 years ago

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Ana Arnizaut Starkville, MS

I have been with AHS for the past 22 years. The policy have changed throughout these years. I had had good repairs that were solved the same day. However, I had had plumbing and refrigerator repairs that needed more than 3 consecutive visits to conclude the repair! If your appliance is from Sears Co. you have to pay the current deductible of $75 plus the fee from the Sears Technician, not included in your AHS insurance policy!! If your Sears appliances were insured by Sears, you did not have to pay for the visit or deductible. Everything would be included in your policy! About 10 years ago, my air conditioner unit broke down during the summer month in Mississippi (MS), where the temperatures average 100-103F with heat index. My husband was alone in our house and had to wait for more than a week without a/c because AHS needed 3 bids from air conditioning companies, before conducting the repair/replaced of the broken unit. It was an emergency due to the higher environmental temperatures at MS, but AHS did not offer any hotel accomodations while the broken unit were inspected by these 3 heating/air conditioning companies to get the best bid fir the job. Lastly, one representative of one of the companies that conducted the inspection on my heat and a/c unit, stepped on two places on the indoor roof, while walking on my attic. The representative of the sub contractor company made two dents on the indoor roof of my house! When I mentioned to AHS the incident, they refused to repair the damage because they were not responsible by the biding companies they sub contracted to do the inspection!! I was very disappointed with the AHS attitude towards this incident!!

8 years ago Edited September 14, 2021

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Susan Manners Westlake Village, CA

If you need basic service its great, easy to book online, immediate call to book appt, techs show up, call when late. If you have a problem - good luck. Some service people are totally inept, some are good. If you have an issues you cant get through, over an hour on hold every time to speak with a person. If you want to reach a different department no contact info published on their website, no address to write to. Washer broke, tech left a wet mess and walked out, had no clue, said it was beyond repair. There is no way to follow up about getting a replacement. Its been over a month, so I just went ahead and bought a new washer. They are under staffed and have no follow through on difficult issues. Buyer beware.

8 years ago

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Donna Mayfield Stuart, FL

American Home Shield was recommended to us by a friend. We contacted the company and found that it was just what we needed to make our life easier as landlords of a condo we were leasing out at the time. They're a great company. I've been with them for almost four years now.

8 years ago

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Tiffany Burrows Aurora, CO

It was easy to ask for service online. Then it was super fast they called us that day to let us schedule for our bathroom leaks. They guy was available the following day and got the job done quickly. He was also polite and clean. We appreciated it all so much.

8 years ago

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Eugene Weitzel Bossier City, LA

Most items easily found through online reporting system. Easy to get to rep for clarification. Really like change to AHS taking fee directly. Probably saves both the company and myself money. No disagreements or bounced checks and such for AHS to resolve.

8 years ago

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Justin Whitford Edinboro, PA

Absolutely fantastic experience with AHS. They have dispatched great companies to my house who have solved my problems and are willing to be flexible with my schedule. Couldn't ask for anything better as new home owners. We are definitely going to purchase the warranty each year!

8 years ago

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Chris Cruz Clovis, CA

This is the first time I’ve had a home warranty. I chose AHS from a friend’s recommendation. I like the online services, but the phone and chat services need a lot of improvement. Phone calls on average take over 90 minutes to just speak to anyone. The chat maybe a little faster, but disconnects when waiting and is unreliable. It was a hastle overturning initial decisions based on bad data and unfair practices from lazy and careless repair services. My items were repaired, but only after a huge and time consuming process with arguments, justifications, and straightening of facts. Makes me feel less confident about the protection I paid for. If I wasn’t insistent and tenacious about the requested repairs, I wouldn’t have had my requests fulfilled. I just don’t think normal people should have to fight so hard to have a garbage disposal and toilet fixed, especially when it’s a first request. Also, the phone service and automated systems are completely none synchronized. I received a denial letter when it was reversed and I received an overdue notice even though I updated my payment info and verified it was paid via phone call which I had to wait another 90 minutes just to verify and make payment. Very frustrating for customers and our time. Hope you can take this feedback and improve.

8 years ago

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Sandra Hearn Lawton, OK

The prices are better than any of the other companies I checked with for my home warranty. Using an independent insurance agent I feel like there's always somebody that I can call. And the home warranty that I have it covers everything it's great

8 years ago

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Bettye A. Isbell

I sent an email giving my problem. AHS was in touch with me very fast! Then I received an email from the plumbing co. They had set up an appointment. They came out on that date, inspected my problem and installed a new garbage disposal unit. Always receive great service anytime something happens!!!!

8 years ago

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Jenna Bullen Riverside, CA

The wait time to talk to a rep is ridiculous so if you're busy, don't try calling them. We have been hung up on and transferred to other when reps aren't in the mood to deal with problem solving. They schedule service promptly, but it took several days once they approved the repair to actually have it done. We had to get a second opinion from an additional vendor through them, and were never made aware they would try to bill us our deductible again for this. The first company was obviously retarded since repairs were approved with the second. We had our water heater replaced and there were items that weren't covered, I just paid the difference because I was tired of dealing with the other water heater but it would have been much better to see a copy of the estimate when I am paying a portion of the bill because I highly assume that we got raked for B.S. charges but I guess that's probably my fault for not demanding it. We will probably continue with AHS as our yearly rate is lower than other companies I've got estimates from in the past.

8 years ago

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Nancy Fairbanks

Best home warranty company I have had. My last home warranty would not fix any repairs I needed because they claimed it was pre-existing even though my home inspector indicated otherwise. AHS will fix the problem so the appliance will work. I am very happy with their service.

8 years ago

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Courtney Lercara Murrieta, CA

My air conditioner went out and I was very pleased with the company American Shield sent over to take care of the problem. The person showed up on time, had great communication and took care of the problem. I was very happy with the service.

8 years ago

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Joan

Water heater flooded the garage on a Sunday. After waiting on-hold over an hour, they assigned a service provider whose first available was the following weekend. Called AHS back (another hour on hold), but was happy they assigned another provider who came out the following morning and was able to inspect the issue and get approval to replace the unit immediately. In the end they ultimately exceeded my expectations.

8 years ago

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Rich Hill Carrollton, TX

Have been with American Home Shield for several years. I have always been very impressed with their customer service and the contractors timeliness and professionalism. I refer AHS to my neighbors and friends. A friend referred me to AHS.

8 years ago

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Pam Faulkner

I have been with AHS for several years and have always had an excellent experience. They get a service tech here within two days. Usually, it is only one day. I have been very pleased with service and will continue with AHS.

8 years ago

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Diane P Tempe, AZ

First time user so I was anxious to see how quickly my problem would be solved. I was pleasantly surprised by a quick response and very professional service for my refrigerator. He Diane explained what was wrong and was very courteous. Made me glad that I chose American Home Shield!

8 years ago

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Monicka Boyd

I was very impressed with the quick dispatch of a very replicable company to service my appliance issues. I read their reviews and they were 4 stars. AHS does not take short cuts by working with Service companies with poor ratings.. I’m very pleased with them, I will most definitely renew my contract with them.

8 years ago

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Bonnie Graham TX

My washer stopped working and after the technician came out informed me that it was not repairable. The technician notified you of this and your Appliance Repair Department took over and did an absolutely wonderful job taking care of the problem. I now have a new washer in place and have it paid for. Thank you for the wonderful service!

8 years ago

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D Lehr Lindale, TX

We bought a house that included this home warranty. So glad! The first year both outside & inside A/C broke. Took about 3 weeks to diagnose & repair each one. We just used a window unit both times until it was repaired. Washing machine broke & it took 3 weeks also. Even with the 3 week wait, it saved us a lot of money. Just wish they could do repairs faster. We renewed after the first year.

8 years ago

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Pam A

I have been a customer for 10 yrs. AHS has great customer service. The phones are manned with people who have patience and understand their customers concerns. They are professional and knowledgeable. I have recommended many people to AHS. It is a good co.

8 years ago

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Erika Seriale

The manager of the authorizations department was kind and very helpful. One of the customer service reps of the department was not, and pretty much told us there was nothing else we could do. Once we spoke with the manager, she guided us through the whole process. Very grateful for her.

8 years ago

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Verified Customer

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Aexchange

Very happy with coverage, response and price

4 months ago

Reply from American Home Shield

Hello Aexchange,
Thank you for reaching out to us. We appreciate you taking the time to let us know you are have with you coverage, AHS responses and the price you are paying. AHS strive to make our members happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

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Cassandra

I like the plan, just not the service call being extra .

5 months ago

Reply from American Home Shield

Hello Cassandra, Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strives to be the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 22nd, 2025

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Verified Customer

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Teresa

The service technician was very helpful and informative.

5 months ago

Reply from American Home Shield

Hello Theresa,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. We are glad the AHS technician was helpful and informative. AHS does their best in providing the best technicians for their members. please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 8th, 2025

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Verified Customer

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Mark

When they provide cover the people they send get stuff fixed. But…denies coverage for issues a new homeowner could not have known about.

6 months ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out and letting us know about your experience. If you are still needing assistance on claim please contact American home shield customer service line at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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B. JOHNSON Richmond, VA

Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jan. 29th, 2024

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Arooj Naeem Washington, DC

American Home Shield has been a reliable choice for my home protection needs. The service covers a wide range of appliances and systems, providing comprehensive protection. The claims process is generally smooth, and customer service has been helpful in addressing any issues. While the service fee and plan costs can add up, the peace of mind and coverage make American Home Shield a valuable investment for home maintenance.

2 years ago

Reply from American Home Shield

Arooj, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 8th, 2023

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Tyrone Walton Atlanta, GA

I was turned on to insurance for your home from a buddy and he proposed AHS. I read over their policies and signed up. About a year went by and the micro wave went out. They sent out a repairman; $75 charge and he could not fix so they replaced same make and model. I was hooked after that and also they offer parts for appliances at a cheaper cost thru their network.

2 years ago

Reply from American Home Shield

Tyrone, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 9th, 2023

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Jason McDonald Covington, KY

My wife and I used American home shield some years ago. We purchased the policy as a function of a home purchase, with no real intention of using it. However, within the first few months of owning the house, we needed to use it for several items. We paid our deductibles and helpful technicians were sent for the various issues, and they were solved. We would do business with them again.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Nicky Martin Philadelphia, MS

When we brought our very first home, I had no clue that home warranty was as important as it is for homeowners. We were recommended American Home Warranty by my uncle, very costly, however if you factor in the cost of ware and tare of a home without a warranty it will definitely pay for itself. We looked at this like an investment of sorts. I advise anyone that owns a home to check out this company, they will walk you through every step of the way.

3 years ago

Reply from American Home Shield

Hi Nicky, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Linda Abegglen Nevermann Langley, WA

I subscribed to American Home Shield almost one year ago. I filed 4 claims with AHS, and they responded quickly. I thought they might reject them because I was a fairly new subscriber, but they quickly took the information and within a couple of days, appropriate contractors called to schedule the appointments. VERY IMPRESSIVE! I applaud AHS for their commitment and integrity in honoring their policies.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Christopher M Harper Katy, TX

Within a year of owning my home the dishwasher started leaking, and thankfully we had American Home Shield to fall back on. After contacting them, they help with selecting a company to visit my house to look at the dishwasher and determine the leak source. Within a few days they had everything done, for a small out of pocket expense. The entire process was much easier than I would have expected.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Robert Ashbee Mason, OH

I purchased a Home Warranty when I put my home up for sale. The Realtor suggested this as an incentive to the prospective buyer (s) as peace of mind to help the sale go through. Before I actually sold my house I had an occasion to use this warranty to get my outdoor AC unit replaced which for a small deductible ended up incresing the sale price as a positive feature. I feel anyone either selling or buyers who did not receive a home warranty check put American Home Shie;d.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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