American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Chad

Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.

1 year ago

Reply from American Home Shield

Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star star star

Lynn

Criminals and shysters. Nothing but I'll-trained workmen. Look up for yourself in yellow pages and you'll do better!

1 year ago

Reply from American Home Shield

Hi Lynn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Rodney

Very frustrated we have been waiting to have a coil for our ac replaced since late April early May. The lack of communication is unacceptable. I shouldn’t have the hound any warranty company to finish a job that was started last year replacing the whole ac Unit

1 year ago

Reply from American Home Shield

Hi Rodney, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Joseph

I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.

1 year ago

Reply from American Home Shield

Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Nate Hope

Poor customer service. My HVAC recently went out and I was told that it would be 5 days for someone to come out. The policy is 1-2 days. Very frustrating when you pay for Platinum service.

1 year ago

Reply from American Home Shield

Hi Nate, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star star_border

Shane Rader

We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.

1 year ago

Reply from American Home Shield

Hi Shane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Howard

Getting the company out to diagnose the problem was quick. The coverage of service and parts was pathetic. Plus we couldn’t understand any of the people we talked to at your company.

1 year ago

Reply from American Home Shield

Hi Howard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Beverly

It took 5 days to get someone out there. They cut the sheet rock, fixed the leak yet never had someone fix the wall sheet rock after the repair. Still a big hole in the wall.

1 year ago

Reply from American Home Shield

Hi Beverly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Leticia

AHS insisted on sending a plumbing company that I have never been happy with!! Had a problem with a leak and it took about 3 weeks to get approved for another plumbing company to fix our problem! AHS never answered the plumbing company I got to fix our problem so now they won’t pay what I paid the plumbing company!

1 year ago

Reply from American Home Shield

Dear Leticia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Chuck Martin

- The wait time from filing a claim to receiving service is unacceptable. - Service have been to my home replacing parts that do not fix the issue and have to come back multiple times. - Repeat claims for the same issues. - Wait time on parts to be received is unacceptable only to receive a part that does not resolve the issue.

1 year ago

Reply from American Home Shield

Dear Chuck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Allen

It took 83 days to get a pool heater replaced. I had 2 different opinions by 2 different contractors. The first a contractor send by AHS after weeks of waiting for it to be assigned. Then my own contractor after I had been given outside authorization. Then I waited weeks for AHS to get a third opinion which ironically is the same as the other two.

1 year ago

Reply from American Home Shield

Dear Allen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

jtr Rubio

The worst 😫 experience ever, with a company that , that didn't do anything for me exep take my money I had about 4 call for repairs , nothing was fixed , exep I have some holes in my wall, I don't know who is running this company, sorry 😐 , sorry , company, I gave you one year money 😢.

1 year ago

Reply from American Home Shield

Hi JTR, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star star star_border

Brad Moore

I like tge quick response and repair. Don't like that your still out your deposit when the work ends up not being covered

1 year ago

Reply from American Home Shield

Hi Brad, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

msr1448@hotmail.com

This company is pathetic. I feel they should refund every single cent I've paid them. I filed my first and only claim with them on 6/5. As of 7/30, they still haven't gotten someone to fix my roof. On 6/11, they sent me a satisfaction survey for the work that still hasn't been done.

1 year ago

Reply from American Home Shield

Dear, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah Jane Murray

I’m having a real challenge here with a fraudulent report by a vendor. I don’t know if AHS is also involved in the fraudulent claim denial, at first, and now reversed, or if they simply sided with the fraudulent service provider against me, causing damage to my home. Neither is a great scenario.

1 year ago

Reply from American Home Shield

Dear Sarah Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaime

If could give zero stars I would. The contractors this company assigned are the worst. It has taken 4 months to get my washer fixed. Nothing but a scam I have spent hundreds getting my families clothes cleaned because I can't do it at my own home. Don't waste your money on this company.

1 year ago

Reply from American Home Shield

Hi Jaime, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

REBA Marble Falls, TX

After paying $85 to start process, my claim of pink insulation coming out of my ac/heating system was rejected because the fine print said not responsible if caused by pets or pests! And they determined it was mice! Please tell me who has mice that they don't even know are in the attic under their control!

1 year ago

Reply from American Home Shield

Dear Reba, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 12th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Ruail Birmingham, AL

A home warranty is good but not with American Home Shield. I pay $94 a month, $125 for each request. I have had to pay the repairmen out of my pocket but do not get my 125 back. It’s a rip off and I would not recommend this company to anyone. Keep your money in your pocket or find another home warranty.

2 years ago

Reply from American Home Shield

Dear Ruail, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 13th, 2023

check_circle

Verified Customer

star star star star star

Laura Parrish, FL

Claims are addressed immediately. The team that arrives are professional and very qualified to fix my issue quickly

2 years ago

Reply from American Home Shield

Dear Laura, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star

Kamran Saratoga, CA

AHS was very helpful in prompt dispatch of the service staff and followed the case until the problem was resolved.

2 years ago

Reply from American Home Shield

Dear Karman, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 10th, 2023

check_circle

Verified Customer

star star star star star

mlndy boyd

It took a couple of weeks for the repair to come but it wasn't AHS fault the company had a shortage of workers

2 years ago

Reply from American Home Shield

Mindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Leslie Keller, TX

Professional service. The technician was very knowledgeable and performed the job without any trouble.

2 years ago

Reply from American Home Shield

Leslie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Sherry Brewer Hampton, GA

I like American Home Shields prompt response to all of my issues. Very pleased with the professionalism they exhibit.

2 years ago

Reply from American Home Shield

Dear Sherry, , We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

Kenneth MS

I am Pleased with AMH at this point. I looked at other companies but I am satisficed with American Home Shield

2 years ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star

MaryPat Healey Harvard, IL

I had four appliances that needed to be looked at. AHS was responsive, all were professional and personable.

2 years ago

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star_border

Darlene Biskie Carthage, MO

It is worth the money even with the monthly payment and the deductible with each request, you are still saving on the parts and labor.

2 years ago

Reply from American Home Shield

Dear Darlene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 8th, 2023

check_circle

Verified Customer

star star star star_border star_border

Love Butler Oxon Hill, MD

Overall better than no coverage, but quality of vendors, response time and increase in yearly premium with no substantive changes in services are drawbacks.

2 years ago

Reply from American Home Shield

Dear Love, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 6th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Jeanna Phoenix, AZ

Inability to repair older appliances and you don’t replace them when repair doesn’t work. Quality of workers sent to house is mostly low. Difficult to get second visit for same broken appliance.

2 years ago

Reply from American Home Shield

Dear Jeanna, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 6th, 2023

check_circle

Verified Customer

star star star star_border star_border

Molly Fitch Palm Desert, CA

In 2022 it was very difficult to get them to replace our broken AC. It took 3 months. Service on other issues has been very good, and they are earning back my business.

2 years ago

Reply from American Home Shield

Dear Molly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 6th, 2023

check_circle

Verified Customer

star star star star star

Eli Missouri City, TX

The company that was sent has come by twice and yet have not found problem with washer but they still trying

2 years ago

Reply from American Home Shield

Dear Eli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

check_circle

Verified Customer

star star star star star

Sheila

Wasn't able to fix my problem, but was able to eliminate the electrical questions so now I can address the real issue.

2 years ago

Reply from American Home Shield

Shelia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star star

Alicia Minneapolis, MN

They save me the stress of ‘what do I do’.. I can just open a ticket and it’ll get taken care of!

2 years ago

Reply from American Home Shield

Dear Alicia, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

check_circle

Verified Customer

star star star star star

Aly Ferst

Very good service The service company called me right away. Fix everything. It was a pleasurable experience.

2 years ago

Reply from American Home Shield

Dear Aly, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

check_circle

Verified Customer

star star star star_border star_border

Yuki A Dallas, TX

I think when a particular technician comes out, they need to take a look at a few things within the same request. Having to call everytime is a bit of a hassle.

2 years ago

Reply from American Home Shield

Dear Yuki, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Oakdale, CA

Best decision I have ever made. They are prompt in responding and issues resolved in quick timely manner.

2 years ago

Reply from American Home Shield

Dear Elizabeth, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

check_circle

Verified Customer

star star star star star

Anitra Lambert Happy Valley, OR

2 years ago

Reply from American Home Shield

Anitra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

The McCulloch Family Farm Peoria, AZ

Listen to your customers. The shady contractor that comes and does the diagnosis doesn’t even to any tests to see if the system is functions or not and why it may not be. Just looks at it and says they won’t approve it - her is a private quote for us to come do the work. Then I had to fight to get a second diagnosis.

2 years ago

Reply from American Home Shield

Dear McCulloch Family, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Susan Brown Leland, NC

They have been prompt in providing a service provider. Also , the providers have been professional and efficient.

2 years ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Hooman Hedayati

One claim only and they were able to repair my washing machine in a timely manner with just a $120 deductible.

2 years ago

Reply from American Home Shield

Dear Hooman, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star

Bernice

All of the Job were completed! I wouldn’t be able to get repairs done without American home shield.

2 years ago

Reply from American Home Shield

Bernice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

check_circle

Verified Customer

star star star star star

Mickie Brown Dripping Springs, TX

I appreciate that there is always someone available to answer questions and to get me the help that I need.

2 years ago

Reply from American Home Shield

Mickie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

check_circle

Verified Customer

star star star star star

Richard Easley, SC

Quickly handled my issue. The company that was assigned took care of the problem in a timely manner.

2 years ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

check_circle

Verified Customer

star star star star star

Ronald Quail Valley, CA

Repair went as planned. Very efficient. Very satisfied with repair. Would recommend to all for repairs.

2 years ago

Reply from American Home Shield

Dear Ronald, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star

Tonya Braxton Jacksonville, NC

Friendly customer service representatives, timely processing of my requests, and great coverage so far.

2 years ago

Reply from American Home Shield

Dear Tonya, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Yolanda Richardson Hopewell, VA

American home shield is getting a lot better with thier response time. The plumbing company rep was very professional and pleasant.

2 years ago

Reply from American Home Shield

Dear Yolanda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 20th, 2023

check_circle

Verified Customer

star star star star star

Debbie Dallas, TX

I liked the fast service and the fact that they check to make sure you are satisfied with the set you with

2 years ago

Reply from American Home Shield

Dear Debbie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 20th, 2023

check_circle

Verified Customer

star star star star star

Gilda Copperas Cove, TX

I had a toilet stopped up n my guest bathroom. I filed a claim and it was repaired within 24 hours! Thank you AHS!

2 years ago

Reply from American Home Shield

Dear Gilda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Lauryn Gould

I called in a service order for my refrigerator and due to the mismanagement of our case it is *still* not repaired on 10/19 with no estimated date for repair. And the cost us gone up. I am extremely unhappy with the service (or rather lack thereof).

2 years ago

Reply from American Home Shield

Dear Lauryn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Juan Lopez Overland, MO

LIKED THE SERVICE TECH FROM ELEC CO. DI D NOT LIKE I COULD NOT CHOSE A REPLACEMENT PRODUCT OF SAME QUALITY AS WHAT I HAD.

2 years ago

Reply from American Home Shield

Dear Juan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

check_circle

Verified Customer

star star star star star_border

Christine Greenville, OH

Response time is very quick. Some of the techs do a great job of repairing and teaching as well. I just wish the service was not so expensive.

2 years ago

Reply from American Home Shield

Christine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

American Home Shield Reviews