American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Jaime

If could give zero stars I would. The contractors this company assigned are the worst. It has taken 4 months to get my washer fixed. Nothing but a scam I have spent hundreds getting my families clothes cleaned because I can't do it at my own home. Don't waste your money on this company.

1 year ago

Reply from American Home Shield

Hi Jaime, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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REBA Marble Falls, TX

After paying $85 to start process, my claim of pink insulation coming out of my ac/heating system was rejected because the fine print said not responsible if caused by pets or pests! And they determined it was mice! Please tell me who has mice that they don't even know are in the attic under their control!

2 years ago

Reply from American Home Shield

Dear Reba, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 12th, 2024

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Verified Customer

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Ruail Birmingham, AL

A home warranty is good but not with American Home Shield. I pay $94 a month, $125 for each request. I have had to pay the repairmen out of my pocket but do not get my 125 back. It’s a rip off and I would not recommend this company to anyone. Keep your money in your pocket or find another home warranty.

2 years ago

Reply from American Home Shield

Dear Ruail, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 13th, 2023

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Verified Customer

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Laura Parrish, FL

Claims are addressed immediately. The team that arrives are professional and very qualified to fix my issue quickly

2 years ago

Reply from American Home Shield

Dear Laura, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Kamran Saratoga, CA

AHS was very helpful in prompt dispatch of the service staff and followed the case until the problem was resolved.

2 years ago

Reply from American Home Shield

Dear Karman, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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mlndy boyd

It took a couple of weeks for the repair to come but it wasn't AHS fault the company had a shortage of workers

2 years ago

Reply from American Home Shield

Mindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Leslie Keller, TX

Professional service. The technician was very knowledgeable and performed the job without any trouble.

2 years ago

Reply from American Home Shield

Leslie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sherry Brewer Hampton, GA

I like American Home Shields prompt response to all of my issues. Very pleased with the professionalism they exhibit.

2 years ago

Reply from American Home Shield

Dear Sherry, , We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Kenneth MS

I am Pleased with AMH at this point. I looked at other companies but I am satisficed with American Home Shield

2 years ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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MaryPat Healey Harvard, IL

I had four appliances that needed to be looked at. AHS was responsive, all were professional and personable.

2 years ago

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Darlene Biskie Carthage, MO

It is worth the money even with the monthly payment and the deductible with each request, you are still saving on the parts and labor.

2 years ago

Reply from American Home Shield

Dear Darlene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Love Butler Oxon Hill, MD

Overall better than no coverage, but quality of vendors, response time and increase in yearly premium with no substantive changes in services are drawbacks.

2 years ago

Reply from American Home Shield

Dear Love, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jeanna Phoenix, AZ

Inability to repair older appliances and you don’t replace them when repair doesn’t work. Quality of workers sent to house is mostly low. Difficult to get second visit for same broken appliance.

2 years ago

Reply from American Home Shield

Dear Jeanna, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 6th, 2023

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Verified Customer

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Molly Fitch Palm Desert, CA

In 2022 it was very difficult to get them to replace our broken AC. It took 3 months. Service on other issues has been very good, and they are earning back my business.

2 years ago

Reply from American Home Shield

Dear Molly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Eli Missouri City, TX

The company that was sent has come by twice and yet have not found problem with washer but they still trying

2 years ago

Reply from American Home Shield

Dear Eli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Sheila

Wasn't able to fix my problem, but was able to eliminate the electrical questions so now I can address the real issue.

2 years ago

Reply from American Home Shield

Shelia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Alicia Minneapolis, MN

They save me the stress of ‘what do I do’.. I can just open a ticket and it’ll get taken care of!

2 years ago

Reply from American Home Shield

Dear Alicia, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Aly Ferst

Very good service The service company called me right away. Fix everything. It was a pleasurable experience.

2 years ago

Reply from American Home Shield

Dear Aly, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Yuki A Dallas, TX

I think when a particular technician comes out, they need to take a look at a few things within the same request. Having to call everytime is a bit of a hassle.

2 years ago

Reply from American Home Shield

Dear Yuki, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Elizabeth Oakdale, CA

Best decision I have ever made. They are prompt in responding and issues resolved in quick timely manner.

2 years ago

Reply from American Home Shield

Dear Elizabeth, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Anitra Lambert Happy Valley, OR

2 years ago

Reply from American Home Shield

Anitra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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The McCulloch Family Farm Peoria, AZ

Listen to your customers. The shady contractor that comes and does the diagnosis doesn’t even to any tests to see if the system is functions or not and why it may not be. Just looks at it and says they won’t approve it - her is a private quote for us to come do the work. Then I had to fight to get a second diagnosis.

2 years ago

Reply from American Home Shield

Dear McCulloch Family, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Susan Brown Leland, NC

They have been prompt in providing a service provider. Also , the providers have been professional and efficient.

2 years ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Hooman Hedayati

One claim only and they were able to repair my washing machine in a timely manner with just a $120 deductible.

2 years ago

Reply from American Home Shield

Dear Hooman, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Bernice

All of the Job were completed! I wouldn’t be able to get repairs done without American home shield.

2 years ago

Reply from American Home Shield

Bernice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Mickie Brown Dripping Springs, TX

I appreciate that there is always someone available to answer questions and to get me the help that I need.

2 years ago

Reply from American Home Shield

Mickie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Richard Easley, SC

Quickly handled my issue. The company that was assigned took care of the problem in a timely manner.

2 years ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Ronald Quail Valley, CA

Repair went as planned. Very efficient. Very satisfied with repair. Would recommend to all for repairs.

2 years ago

Reply from American Home Shield

Dear Ronald, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Tonya Braxton Jacksonville, NC

Friendly customer service representatives, timely processing of my requests, and great coverage so far.

2 years ago

Reply from American Home Shield

Dear Tonya, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Yolanda Richardson Hopewell, VA

American home shield is getting a lot better with thier response time. The plumbing company rep was very professional and pleasant.

2 years ago

Reply from American Home Shield

Dear Yolanda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Debbie Dallas, TX

I liked the fast service and the fact that they check to make sure you are satisfied with the set you with

2 years ago

Reply from American Home Shield

Dear Debbie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Gilda Copperas Cove, TX

I had a toilet stopped up n my guest bathroom. I filed a claim and it was repaired within 24 hours! Thank you AHS!

2 years ago

Reply from American Home Shield

Dear Gilda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Lauryn Gould

I called in a service order for my refrigerator and due to the mismanagement of our case it is *still* not repaired on 10/19 with no estimated date for repair. And the cost us gone up. I am extremely unhappy with the service (or rather lack thereof).

2 years ago

Reply from American Home Shield

Dear Lauryn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Juan Lopez Overland, MO

LIKED THE SERVICE TECH FROM ELEC CO. DI D NOT LIKE I COULD NOT CHOSE A REPLACEMENT PRODUCT OF SAME QUALITY AS WHAT I HAD.

2 years ago

Reply from American Home Shield

Dear Juan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Christine Greenville, OH

Response time is very quick. Some of the techs do a great job of repairing and teaching as well. I just wish the service was not so expensive.

2 years ago

Reply from American Home Shield

Christine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Taina Stubbs

I was told by the electrician that we needed to wait for American home shield to approve the services that we needed to be fixed and it's been over 2 weeks and we have still not gotten a response.

2 years ago

Reply from American Home Shield

Dear Taina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ted Kemmet Santa Clara, CA

Filed a claim for my hot water heater. The assigned plumber called within 10 minutes. Easy to do business with.

2 years ago

Reply from American Home Shield

Dear Ted, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Pamela Cypress, TX

The technician was prompt, and professional. He identified the problem and repaired the garage in a matter of minutes.

2 years ago

Reply from American Home Shield

Dear Pamela, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Jessica Dickens Pensacola, FL

They are amazing no problems always on the the job will get fixed or they will replace it I'm loving them

2 years ago

Reply from American Home Shield

Dear Jessica, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Anita Chattanooga, TN

Appliance service is good. Plumbing service with Her & His Plumbing was awful. They only diagnosed the problem never to be seen again.

2 years ago

Reply from American Home Shield

Dear Anita, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Jason Tucson, AZ

The level of coverage and the contractors that AHS works with are phenomenal! My home is in good hands with AHS

2 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Charles Compton, CA

Service calls are quick to respond. Tying to get immediate service is suspect coming from some of the vendors

2 years ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Heather Honolulu, HI

I’ve been waiting for a week now to get my appliance replaced. Everytime I call, though everyone is nice, no one can help me get an answer. I’ve been approved for a replacement and still waiting. Food is getting spoiled because I don’t have a working refrigerator.

2 years ago

Reply from American Home Shield

Heather, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Tito Mit Southfield, MI

For an emergency situation, the response time was quite high. It may not be under the control of AHS I understand. But overall good.

2 years ago

Reply from American Home Shield

Tito, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Halley S Omaha, NE

Absolutely would not recommend this company!! After paying $100 deductible to even have somebody come out they want to try to buy a part off eBay that is dirty and used have the repair person put it on thank goodness the repair person said no to a used part!!

2 years ago

Reply from American Home Shield

Dear Halley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Verified Customer

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Virginia Lancaster, TX

Good Company, provides good service and the ladies that takes the calls from companies are always so helpful.

2 years ago

Reply from American Home Shield

Virginia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Scott Peterson New Braunfels, TX

Horrible Experience. After paying our payments for 5 years, our AC went out. They wouldn’t cover the unit and the installation cost. They were going to replace with a different sized unit causing us to pay over $3,000 for modifications with their portion only $475. We are cancelling. Total rip off.

2 years ago

Reply from American Home Shield

Dear Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Paras Chicago, IL

I have been a customer for over 10 years and through the ups and downs of homeownership, AHS has always come through.

2 years ago

Reply from American Home Shield

Paras, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Kamar

Consistently helpful and I’m grateful for the repairs and especially the furnace and water heater replacements.

2 years ago

Reply from American Home Shield

Kamar, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Svetlana Minina Millsboro, DE

Expensive and doesn't cover everything that you would expect it to cover. It is also difficult to get a hold of a human customer service representative when you call them on the phone.

2 years ago

Reply from American Home Shield

Svetlana, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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