American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Patrick

My A/C hasn't worked properly for 3 months. The same technician has been sent and can get it up and running for 3-5 days and then it breaks. I hired a different company to do a diagnostic check of the system and there is no refrigerant, multiple broken components none of which the AHS contractor identified or addressed.

2 years ago

Reply from American Home Shield

Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Daniel Montville, NJ

American Home Shield immediately addressed the issue with my dryer and is replacing it since it cannot be repaired

2 years ago

Reply from American Home Shield

Daniel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Debbie McNeil Cincinnati, OH

Wish my spigot out back was covered under plumbing. Service people have been very kind and helpful. Communication has been good.

2 years ago

Reply from American Home Shield

Debbie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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JoAnn Rice TX

The 3rd party repair companies are horrible and don’t seem to know what they are doing. I have had problems with my washer now and have 2nd repair company out and still have issues on top of New issue that they have created while trying to repair my washer!

2 years ago

Reply from American Home Shield

Dear JoAnn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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Debra Daytona Beach, FL

There is a total lack of communication and misunderstanding. I don't know if it's a language, barrier or word, but the receptionist does not understand what I am saying, or communicate a solution. The technician has not repaired my work and I can't seem to get anyone to do a recall.

2 years ago

Reply from American Home Shield

Dear Debra, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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Lori Taylor Cornelius, NC

Professional, friendly, and helpful. AHS acted quickly to schedule a technician to service my appliance.

2 years ago

Reply from American Home Shield

Dear Lori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Avery Martin Cordova, TN

The tech that was sent to me gave little to no information regarding the system. He was no help in further my understanding or assistancing with my system.

2 years ago

Reply from American Home Shield

Dear Avery, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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TJ Prendergast Dallas, TX

It's a good value for the monthly fee, and we've used it several times in the past 3+ years since we purchased our home.

2 years ago

Reply from American Home Shield

Dear TJ, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Carlos Alicea Vero Beach, FL

The customer service experience is non-existent. No follow up or chat agents available to assist. The price increase does not reflect what they cover and leaves customers paying out of pocket. I have had request opened for month and have been charged with no service or follow-up.

2 years ago

Reply from American Home Shield

Carlos, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 7th, 2023

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Verified Customer

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Sharon Vine Grove, KY

We have had American Home Shield for many years. They are responsive, professional, easy to work with, and have very good customer service.

2 years ago

Reply from American Home Shield

Sharon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Angela Church Henderson, KY

Overall excellent service & prompt attention to problems. Sometimes phone service is inactive or does not transfer when prompt is entered.

2 years ago

Reply from American Home Shield

Angela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Radames Fuentes Killeen, TX

Tons better than the last company I was with. Quick turn around, great communication, and great follow up.

2 years ago

Reply from American Home Shield

Radames, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Debbie

Very responsive. Recently assigned a service company who called, came out and fixed the issue all within a day!

2 years ago

Reply from American Home Shield

Debbie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Gregory Irvine, CA

American Home shield is a good service for fixing simple issues like a running toilet or dripping sink. For larger jobs like a broken AC or water heater they are unreliable.

2 years ago

Reply from American Home Shield

Dear Gregory,I’m so sorry for the problems you’ve been experiencing. Please reach out to us at Bestco@ahs.com so we can discuss this further.Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Bob Grant Garland, TX

Very responsive. Their A/C repair company they sent out was very professional and were very professional.

2 years ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Lakemia Champagne Houston, TX

They put my work orders in quickly. I just think they should cover more with air conditioning units.

2 years ago

Reply from American Home Shield

Lakemia, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

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Verified Customer

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Tia Middlebrook Mansfield, TX

We love the knowledge technicians who are stele resolve our problems instantly-after parts are ordered and replaced.

2 years ago Edited June 12, 2023

Reply from American Home Shield

Hi Tia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Michael Wichita, KS

Always prompt reply / repair people have always been reliable and very efficient with their service.

2 years ago

Reply from American Home Shield

Hi Michael, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

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Verified Customer

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Michael Cole Raeford, NC

Great and timely response. Dispatched the proper contractors and handled my needs professionally and swiftly.

2 years ago

Reply from American Home Shield

Hi Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Randy Fresno, CA

I always have a great experience with American Home Shield. Always quick and easy to make and set up my appointments.

2 years ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Chris Wichita, KS

So far American Home Shield has not lived up to my expectations. I was told I would be paying 200 dollars of a 2800 repair to fix a leaking pipe. By the time the job was done, I paid 4000 and AHS paid 200. I didn't get any notification until the plumber was done and waiting for payment.

2 years ago

Reply from American Home Shield

Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Geober S Lake in the Hills, IL

They really do a great job, super efficient and fast, believe me, excellent service, I recommend them.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Billy Nowlin Southlake, TX

We have had AHS for quite awhile now and wouldn't dream of using anyone else! Always fast and efficient!!

2 years ago Edited June 7, 2023

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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MD Sampson Richmond Hill, GA

HVAC company affiliated with AHS was very professional and did a great job at diagnosing the problem and fixing it.

2 years ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Karen Liberty Hill, TX

We had an issue with our garage door opening. The service techs were out within 24 hours and had everything fixed!

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Bob Medford, OR

American Home Shield no longer allows the customer to choose the contractor he feels is the most competent, but rather, they assign contractors who charge the company the least amount of money.

2 years ago

Reply from American Home Shield

Bob, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Sharon

Service person was very prompt, efficient and knowledgeable explained everything that was going on with my appliance

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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S janiak

Care about customer satisfaction by offering prompt response and ensuring the work is completed by the technicians.

2 years ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Jason Ashburn, VA

My refrigerator/freezer went out in May 2nd. Contractor showed up on May 4th and informed AHS that it needed to be replaced. I have called AHS 3 times and still no refrigerator as of May 30th. They don't fulfill their promises. They do not care.

2 years ago

Reply from American Home Shield

Jason, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Caroline

Appliance plus tech still not resolved few weeks ago issues , stated parts back ordered. Disappointed with service tech Taking too long to resolve issue Appliance

2 years ago

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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GB Mee (AvaZsMama) West Sacramento, CA

The technician showed up on time, very professional and fixed the problem. Very satisfied and so happy to have AHS!!!

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Brenda Stillwater, OK

Came to fix my leaking washer and no longer leaks, but right after repair the softener would not dispense. Came back out to do a recheck and said the softener was dispensing just fine even though a full cycle was not ran. I didn't call the company for a 3rd time due to having to take 3 different days off. We just use dryer sheets now.

2 years ago

Reply from American Home Shield

Brenda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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RICKY Waco, TX

The plumbing company you had come out could not finish the job, the guys were too tall to fit under my duct, so had to get another plumbing company that could fix the pipe. Y’all should pay for it. Not my fault the plumber was to big

2 years ago

Reply from American Home Shield

Ricky, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 26th, 2023

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Verified Customer

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Rawad Nasr Minneapolis, MN

Excellent service - very timely - great communication and great coverage- very responsive customer service

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Rick TX

Fast resolution of the problem. Contracted companies are very helpful and informative, especially expert pools

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Carolyn Durham, NC

I liked knowing when the repairman would arrive by the tracking system. He was on time and very professional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Donna DeLand, FL

I think what ever appliances you gave you should send that tech that is trained for that particular brand.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Frances Alexandria, VA

AHS is quick to respond. The contractors have provided quick service; most are on time and personable.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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John Razon Dinwiddie, VA

Responsive company with knowledgeable and professional techs. Couldn’t think not having this coverage.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Douglas Toledo, OH

Fast reliable service. Recommend. Peace of mind knowing I can put a request in and it gets taken care of. Thank you!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Kathi LaRue Sherwood, AR

issues unresolved since 5.3.23. told must be upgraded and have waited 3 wks for AHS to do so. I call them every other day and they say that they are awaiting upgrade (within cust svce dept) and it has been requested (since 5.5.23. Cannot get any answers or help

2 years ago

Reply from American Home Shield

Hi Kathi, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Rex Sweetwater, TX

1st class from beginning to end. Repair completed in a timely and very professional manner. Extremely pleased !

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Latrenda North Las Vegas, NV

The $125.00 is very expensive but I like how fast the turn around went and the Technician was very professional

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Shavonda Holland Hampton, VA

It was a very painless experience!! I didn't have to worry one bit!! AHS really took care of me!! Thank you so much!!!

2 years ago

Reply from American Home Shield

Hi Shavonda, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 24th, 2023

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Verified Customer

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Ravi Pothukuchy Austin, TX

Service is good but the price keeps increasing and almost doubled in 4 yrs. And was shocked to see a termination fee as well which I didn't experience with other companies.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Cindy Mesquite, NV

The customer service is great. The technicians are wonderful and very helpful. Thank you for all you are doing.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Lisa Wallace Carrollton, TX

The insistence on ordering after market parts has caused one repair to go on for weeks. The parts break. The company doing the repair has gone above and beyond, but you are hamstringing them.

2 years ago

Reply from American Home Shield

Hi Lisa, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Mikey Tucker, GA

Love the fact that I got my water heater replaced…service and repair was covered under my warranty

2 years ago

Reply from American Home Shield

Hi Mikey, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

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Verified Customer

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Terry Lexington, NC

GREAT SERVICE AND EASY TO DEAL WITH. THE TECHNITIONS THAT HAVE CAME OUT HAVE BEEN GREAT AND VERY KNOWLEDGEABLE.

2 years ago

Reply from American Home Shield

Thanks, Terry. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

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Verified Customer

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rufus temple Wilmington, NC

1. No appeal process when denied coverage. 2. Became too expensive. Monthly coverage went from $66 to $88 to over $100 in three consecutive years over 50% increase. 3. Non renewal process was very difficult…

2 years ago

Reply from American Home Shield

Hi Rufus, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

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