American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jessie Coopwood Broken Arrow, OK

I had a couple of issues at first but they took care of everything and I am very satisfied with the providers they provide!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Eldonna M Fischer Kansas City, MO

I wish they were local. Communication with them would be much easier. However, when we get a repair person, the work is good.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Janet Hillhouse Grove, OK

Everything went well except having to wait over two weeks for the repair when the part was received less than a week after the initial service call.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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MARIA L MARTIN Atascadero, CA

Excellent service, AHS pays attention to your needs, respectful, very patient , fair. Polite, just excellent service

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Patricia Cleveland, OH

Had a request for my refrigerator to be repaired been waiting over a month person has a lot of personal problems I just want my refrigerator fixed starting to lose my food

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Mary E Childers Hendersonville, NC

The service was good, but the rates went up by $20.00, which I did not expect nor understand. With a contract, I thought the price stayed the same??

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Rosa Waymon Stone Mountain, GA

It seems that each time I call, instead of helping me resolve my concern. Home Shied Reps seem to find ways not to help. The only time I get help is when I reach out to the Corporate office.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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darrell vern detty Peoria, AZ

I had a home warranty issue, made a call, and within minutes had a rep informing me of the next step.

1 year ago

Reply from American Home Shield

Hi Darrell, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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LEWIS S DANIELS Gulfport, MS

GREAT SERVICE AND I HAD NO PROBLEM WITH GETTING SERIVCE DONE. AND THEY HONOR THIER CONTRACTAND REPLACE MY ICE BOX.

1 year ago

Reply from American Home Shield

Hi Lewis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Joseph Turner Sebastian, FL

Great service and great service person. He had to make several trips but was timely and kept us informed

1 year ago

Reply from American Home Shield

Hi Joseph, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Cesar Mutis Argyle, TX

Communications and professionalism, not to mention the speed of the actual repairs. Very thorough and very pleased.

1 year ago

Reply from American Home Shield

Hi Cesar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Anthony Ellenwood, GA

They were very prompt and knowledgeable about the issue. The issue was able to be resolved in a very timely manner.

1 year ago

Reply from American Home Shield

Hi Anthony, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Linda Phoenix, AZ

I like that when a claim goes in, you are contacted immediately by Home Shield on who will be contacting you.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Cheryl Fischer Fort Myers, FL

Great customer service and warranty coverage....always fast and easy everytime I call with an issue.

1 year ago

Reply from American Home Shield

Hi Cheryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Tracey E Jones Capitol Heights, MD

They have followed through, with my request. However the reps that's taking the calls are not always that easy to understand.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Blanche Yates College Place, WA

The service is excellent, however we usually have to wait several days before the service providers can get the work done.

1 year ago

Reply from American Home Shield

Hi Blanche, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Stephani Owens Hercules, CA

Everyone I interacted with was very professional and helpful and, so far, everything is going well.

1 year ago

Reply from American Home Shield

Hi Stephani, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Lorraine Pitts Riverdale, MD

They topd me my fee was being refunded by 11/21/22. It's now 11/29 and they are still holding my money. This has happened before, I was double charged and I had to complain to the Better Business Bureau to get my money back. The contractors they use have the worst one star ratings I've ever seen.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Verified Customer

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Garcia Rosemary Galt, CA

I have asked for a cash in Lou of as my fan was custom and irreplaceable , that was three weeks ago have not heard from them cents. The new fan is completely installed and working well else of one week ago.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Jennifer Hartman Marietta, GA

Communication and availability was good. Diagnosis and solve were bad. I'm now out $600 for a faucet replacement that could have been just cleaned out.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Omotola Reading, PA

Good customer satisfaction guaranteed and excellent service from vendors with good knowledge about the job.

1 year ago

Reply from American Home Shield

Hi Omotola, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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John Corzo Wimauma, FL

They handle the appointment process so this is an efficient way for me to get things done. I pay for this...

1 year ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Pam Kelly Bullhead City, AZ

It was so easy to use website to get service and my serviceman took care of my disposer issue quickly.

1 year ago

Reply from American Home Shield

Hi Pam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Katie Hart Birmingham, AL

They were prompt in handling my problem and sent a very good repair service to repair my refrigerator

1 year ago

Reply from American Home Shield

Hi Katie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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karsandra payne Hyattsville, MD

They have Great Professional service came in a timely manner and the job done right,Absolutely was pleased

1 year ago

Reply from American Home Shield

Hi Karsandra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Sheila Tremmel Burkburnett, TX

Everything done in a timely fashion , service company called within that day and appt made with the next day

1 year ago

Reply from American Home Shield

Hi Sheila, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Katherine Ellis Clearwater, FL

Alisa was extremely helpful in responding to and resolving my issues with a refrigerator replacement.

1 year ago

Reply from American Home Shield

Hi Katherine,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Cynthia Garland, TX

The last time I had to place a service order I got personalized attention by calling them and they were very helpful.

1 year ago

Reply from American Home Shield

Hi Cynthia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Tom Gingras Surprise, AZ

appointment was booked for the next day, and the service company was even closed when i placed the request.

1 year ago

Reply from American Home Shield

Hi Tom, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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David Hillsboro, OR

Easy to use American Home Shield. I don't like hunting for service. I'd prefer to have a prepaid hookup.

1 year ago

Reply from American Home Shield

Hi David,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Shirlene Jones Felton, DE

All of my experiences with American Home Shield have been very pleasant, I am pleased with the service.

1 year ago

Reply from American Home Shield

Hi Shirlene, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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B Bazemore Fort Washington, MD

When AHS is contacted regarding an appliance problem, I am in contact with an appliance technician within 24 hours.

1 year ago

Reply from American Home Shield

HI B, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Lauren Sweet Mesa, AZ

It's be nice to be able to as a customer have a selection of contractors to choose from rather than it being chose for me.

1 year ago

Reply from American Home Shield

Hi Lauren, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Anthony San Antonio, TX

Dealing with the telephone staff that is not US based. They are professional as possible, but inflexible in discussions.

1 year ago

Reply from American Home Shield

Hi Anthony, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Joseph Clements Humble, TX

AHS would not give me the $Total under my contact to replace my home heater system . Only gave me what was not covered to modify new heater unit! Very dissatisfied the way AHS handled this change out of my heater unit.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Dark Vader Colorado Springs, CO

It is extremely difficult to work with AHS. There is a high degree of customer involvement in coordinating with the technicians. Many hours are spent on the phone. The technicians don't fully complete work and AHS will double charge to send someone else out to fix the original techncians' missteps.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed,

Dec. 2nd, 2022

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Verified Customer

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Hellenthal Jennings Saraland, AL

Poor communication with technician, almost a month has passed and my refrigerator and dryer are still inoperable. Awaiting parts for the refrigerator, the technician will not come and fix the dryer because he only gets paid for one trip (direct quote from technician).

1 year ago

Reply from American Home Shield

Hi Hellenthal, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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Malinda Abas Amory, MS

They are replacing my dishwasher. Well dishwasher arrived yesterday and no installation set up. I was lead to believ it would be installed. Have called several times to talk with a supervisor and never been allowed to talk with one.

1 year ago

Reply from American Home Shield

Hi Malinda, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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Dorothy Burnett Chicago, IL

They have always taken care of any problem I have had. Quick response and friendly customer service.

1 year ago

Reply from American Home Shield

Hi Dorothy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Carolyn Briggs Little Rock, AR

Mr. J came fixed my plumbing problem with no little or no problem. He had to replace apart for my leaky bathtub.

1 year ago

Reply from American Home Shield

Hi Carolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Anna Charlotte, NC

The service was quick and easy. Customer service was nice and friendly. My issue was resolved quickly.

1 year ago

Reply from American Home Shield

Hi Anna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Alfredo Crespo Chicago, IL

Everyone I have spoken to are very helpful and everything is taken care of fast I'm happy I have American shield

1 year ago

Reply from American Home Shield

Hi Alfredo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Venita J Durante Copperas Cove, TX

Because my experience has been positive. It takes time to get things repaired but I think that is this economy.

1 year ago

Reply from American Home Shield

Hi Venita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Jeremy H. Barefoot Raleigh, NC

quick and easy customer service, the service has greatly improved and they respond on the phone in a fast manner lately

1 year ago

Reply from American Home Shield

Hi Jeremy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Kim Gathers Laveen, AZ

I have only had one issue with submitting work orders and it was resolved after further investigation of reviewing the recording

1 year ago

Reply from American Home Shield

Hi Kim,
Thank you for your feedback!

Nov. 28th, 2022

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Verified Customer

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Karen McCollum

AHS is very responsive and saves me the time and trouble of finding a qualified repair technician.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Dwight Waler Georgetown, TX

The problem was resolved after the parts were replaced which was a good thing. However, only half the problem was truly repaired.

1 year ago

Reply from American Home Shield

Hi Dwight, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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John Bottom Frankfort, KY

Depending on who you get on the phone depends on how good or bad the experience is. But mostly if you stick with it you will get what you want fixed

1 year ago

Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Willie Arbuthnot Elmendorf, TX

The customer service associate sometime don't grasp the urgency of your situation such as a water leak. It can't wait 3-4 days for repair.

1 year ago

Reply from American Home Shield

Hi Willie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Chris Oakley, CA

Customer service is bad , can barely understand the customer service reps . They won't fix your problem till you say you want to cancel your service the. They finally transfer you to an employe in the US .

1 year ago

Reply from American Home Shield

Hi Chris, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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