American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Lakemia Champagne Houston, TX

They put my work orders in quickly. I just think they should cover more with air conditioning units.

2 years ago

Reply from American Home Shield

Lakemia, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Tia Middlebrook Mansfield, TX

We love the knowledge technicians who are stele resolve our problems instantly-after parts are ordered and replaced.

2 years ago Edited June 12, 2023

Reply from American Home Shield

Hi Tia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star

Michael Wichita, KS

Always prompt reply / repair people have always been reliable and very efficient with their service.

2 years ago

Reply from American Home Shield

Hi Michael, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star

Michael Cole Raeford, NC

Great and timely response. Dispatched the proper contractors and handled my needs professionally and swiftly.

2 years ago

Reply from American Home Shield

Hi Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star

Randy Fresno, CA

I always have a great experience with American Home Shield. Always quick and easy to make and set up my appointments.

2 years ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris Wichita, KS

So far American Home Shield has not lived up to my expectations. I was told I would be paying 200 dollars of a 2800 repair to fix a leaking pipe. By the time the job was done, I paid 4000 and AHS paid 200. I didn't get any notification until the plumber was done and waiting for payment.

2 years ago

Reply from American Home Shield

Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Geober S Lake in the Hills, IL

They really do a great job, super efficient and fast, believe me, excellent service, I recommend them.

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Billy Nowlin Southlake, TX

We have had AHS for quite awhile now and wouldn't dream of using anyone else! Always fast and efficient!!

2 years ago Edited June 7, 2023

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

MD Sampson Richmond Hill, GA

HVAC company affiliated with AHS was very professional and did a great job at diagnosing the problem and fixing it.

2 years ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Karen Liberty Hill, TX

We had an issue with our garage door opening. The service techs were out within 24 hours and had everything fixed!

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Bob Medford, OR

American Home Shield no longer allows the customer to choose the contractor he feels is the most competent, but rather, they assign contractors who charge the company the least amount of money.

2 years ago

Reply from American Home Shield

Bob, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Sharon

Service person was very prompt, efficient and knowledgeable explained everything that was going on with my appliance

2 years ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

S janiak

Care about customer satisfaction by offering prompt response and ensuring the work is completed by the technicians.

2 years ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason Ashburn, VA

My refrigerator/freezer went out in May 2nd. Contractor showed up on May 4th and informed AHS that it needed to be replaced. I have called AHS 3 times and still no refrigerator as of May 30th. They don't fulfill their promises. They do not care.

2 years ago

Reply from American Home Shield

Jason, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star_border star_border

Caroline

Appliance plus tech still not resolved few weeks ago issues , stated parts back ordered. Disappointed with service tech Taking too long to resolve issue Appliance

2 years ago

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

GB Mee (AvaZsMama) West Sacramento, CA

The technician showed up on time, very professional and fixed the problem. Very satisfied and so happy to have AHS!!!

2 years ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda Stillwater, OK

Came to fix my leaking washer and no longer leaks, but right after repair the softener would not dispense. Came back out to do a recheck and said the softener was dispensing just fine even though a full cycle was not ran. I didn't call the company for a 3rd time due to having to take 3 different days off. We just use dryer sheets now.

2 years ago

Reply from American Home Shield

Brenda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

RICKY Waco, TX

The plumbing company you had come out could not finish the job, the guys were too tall to fit under my duct, so had to get another plumbing company that could fix the pipe. Y’all should pay for it. Not my fault the plumber was to big

2 years ago

Reply from American Home Shield

Ricky, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 26th, 2023

check_circle

Verified Customer

star star star star star

Rawad Nasr Minneapolis, MN

Excellent service - very timely - great communication and great coverage- very responsive customer service

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Rick TX

Fast resolution of the problem. Contracted companies are very helpful and informative, especially expert pools

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Carolyn Durham, NC

I liked knowing when the repairman would arrive by the tracking system. He was on time and very professional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Donna DeLand, FL

I think what ever appliances you gave you should send that tech that is trained for that particular brand.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Frances Alexandria, VA

AHS is quick to respond. The contractors have provided quick service; most are on time and personable.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

John Razon Dinwiddie, VA

Responsive company with knowledgeable and professional techs. Couldn’t think not having this coverage.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Douglas Toledo, OH

Fast reliable service. Recommend. Peace of mind knowing I can put a request in and it gets taken care of. Thank you!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathi LaRue Sherwood, AR

issues unresolved since 5.3.23. told must be upgraded and have waited 3 wks for AHS to do so. I call them every other day and they say that they are awaiting upgrade (within cust svce dept) and it has been requested (since 5.5.23. Cannot get any answers or help

2 years ago

Reply from American Home Shield

Hi Kathi, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Rex Sweetwater, TX

1st class from beginning to end. Repair completed in a timely and very professional manner. Extremely pleased !

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Latrenda North Las Vegas, NV

The $125.00 is very expensive but I like how fast the turn around went and the Technician was very professional

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Shavonda Holland Hampton, VA

It was a very painless experience!! I didn't have to worry one bit!! AHS really took care of me!! Thank you so much!!!

2 years ago

Reply from American Home Shield

Hi Shavonda, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ravi Pothukuchy Austin, TX

Service is good but the price keeps increasing and almost doubled in 4 yrs. And was shocked to see a termination fee as well which I didn't experience with other companies.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Cindy Mesquite, NV

The customer service is great. The technicians are wonderful and very helpful. Thank you for all you are doing.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Wallace Carrollton, TX

The insistence on ordering after market parts has caused one repair to go on for weeks. The parts break. The company doing the repair has gone above and beyond, but you are hamstringing them.

2 years ago

Reply from American Home Shield

Hi Lisa, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Mikey Tucker, GA

Love the fact that I got my water heater replaced…service and repair was covered under my warranty

2 years ago

Reply from American Home Shield

Hi Mikey, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

Terry Lexington, NC

GREAT SERVICE AND EASY TO DEAL WITH. THE TECHNITIONS THAT HAVE CAME OUT HAVE BEEN GREAT AND VERY KNOWLEDGEABLE.

2 years ago

Reply from American Home Shield

Thanks, Terry. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

rufus temple Wilmington, NC

1. No appeal process when denied coverage. 2. Became too expensive. Monthly coverage went from $66 to $88 to over $100 in three consecutive years over 50% increase. 3. Non renewal process was very difficult…

2 years ago

Reply from American Home Shield

Hi Rufus, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

check_circle

Verified Customer

star star star star star

William Hershey

AHS is a good company for a home warranty, they have a fast response time with good customer service.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Mason

They get the cheapest contractors they can find and 99.9% of them have bad ratings and poor service. A lot of improvement is needed for the money I pay every month, I have not had any good experiences with AHS, always have the same answer for any problems and is never resolved. I will be dropping AHS.

2 years ago

Reply from American Home Shield

Dear Mike,

Thanks for bringing this issue to our attention. Please know that I’d like to look into this further. Send your contact info to DM/email and I’ll be back in touch with you soon.

May. 18th, 2023

check_circle

Verified Customer

star star star star star

Mary Becker Krum, TX

Prompt affordable service. I have referred my colleagues to your company. I don't always do that!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Donald “Sandy” Hamilton Peoria, AZ

The company gets the job done but recent pricing is too high. The trade fee is too high. The monthly fees are too high. I'll be shopping for another provider.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Marylou Houston, TX

I am not happy right now because I have been without Air Conditioning for 3 weeks. I am told a part has been ordered, but nothing has happened yet. I am a senior with asthma. I was told by a AHS employee that a rush would be put on the order. Obviously that did not happen

2 years ago

Reply from American Home Shield

Marylou, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Larry Camposano Taylors, SC

Fixed and or replaced appliances as promised. Replaced washing machine and fixed refrigerator like new again.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Kristin

Home shield workers have been fast and reliable and solving our problems. We turn to them first when we have a house problem.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Araca Memphis, TN

Couldn’t understand the agents on the phone. I was given several different quotes and the roofing guy has my roof looking terrible. Could have been patched much better. I still think I need a new roof. This is why I have insurance with American Homeshield.

2 years ago

Reply from American Home Shield

Araca, Thank you for letting us know about your concerns regarding your Roof request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Paula

The tech was very polite and professional. He diagnosed the issue and resolved the problem and I now have air.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Jeffrey Sarasota, FL

AC fixed with percistance and several visits and multiple parts which was all covered by Home Shield. Very well done.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

La Donna K Austin, TX

It has been difficult dealing with the vendors AHS uses. There have been instances of neglect and failure on the part of the vendors and they have left the tenants without water for over a week. This failure caused substantial secondary property damage. Also, trying to get approval for repairs is delayed and causing the tenants health problems.

2 years ago

Reply from American Home Shield

Hi La Donna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Lisa Wallace Red Bluff, CA

On my last service for my AC - Coldsnap was on time, professional, and was able to get the job done.

3 years ago

Reply from American Home Shield

Hi Lisa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

check_circle

Verified Customer

star star star star star

Natalie Johnson Mentor, OH

I have never had a problem with getting my appliances repaired or replaced. They are very professional.

3 years ago

Reply from American Home Shield

Hi Natalie, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Gerald Holliday Stafford, VA

Very responsive and the ease to which I can submit service orders. The companies they partner with are good too.

3 years ago

Reply from American Home Shield

Thank you for the fantastic review Gerald! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Bin Ruan Henderson, NV

Good customer service! The local vendor Elite Pro did an excellent job on my appliances. Gained credits for AHS!

3 years ago

Reply from American Home Shield

Hi Bin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

American Home Shield Reviews