American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Michael Garner

Very professional. Very quick. I live in Michigan with rental property in Illinois. Problem was solved within 12 hours.

3 years ago

Reply from American Home Shield

Hi Michael, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Donald Nordstrom Las Vegas, NV

They were able to fix my issue and reimburse me for a charge that did not fix my issue from pro connect

3 years ago

Reply from American Home Shield

Hi Donald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Daniel Bradford Old Hickory, TN

They always make sure you're satisfied and getting the right company that will do the job correctly

3 years ago

Reply from American Home Shield

Hi Daniel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Samuel Halbers Orange, CA

It took many callls and phone conversations to get service contractors to come out to my house but after 4 different ones the problem was taken care of .

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

E Michael DuBois

So far they have failed after 4 attempts to repair our dishwasher.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star_border

James Craddock Cadiz, KY

We are paying for a contract that we thought covered appliances it does not cover the freezers or refrigerator. covered our appliances

3 years ago

Reply from American Home Shield

Hi James,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Sharon Becker Clinton, TN

The rep was helpful with my repair request and with handling my frustration over the first company dispatched for the repair.

3 years ago

Reply from American Home Shield

Hi Sharon, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Gerri Hammond

The companies that they have contracted to complete work are unreliable. I have been dealing with the same AC issue since July and it's still not fixed. No one from the contractor OR AHS gets back to me when I call or email. It's incredibly frustrating.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherry Noll

It took almost a month of no heat in my house to determine I needed a new furnace. Then it was going to 2 weeks before they could replace my furnace. The process takes too long in emergency situations

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

check_circle

Verified Customer

star star star star star

Jeffrey Hunkele Pearland, TX

The technician tried to fix the washer and couldn't and AHS didn't hesitate to offer me money for a replacement

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Doug Maltsbarger Upper Sandusky, OH

They have covered what they said they would. The tech who worked on my refrigerator did an excellent job.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Nicholas Johnson Portland, OR

Your skilled service men are very knowledgable about their job asignment and quick to finish their task.

3 years ago

Reply from American Home Shield

Hi Nicholas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

mike mcelroy Tyler, TX

fast professional service. Even though the service call price was 100.00 they found the problem in secounds

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

John Henderlite Clovis, NM

Everything went very smoothly. Very impressed with the company. Would recommend both AHS. And affordable plumbing.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Catherine De Vasto Toccoa, GA

AHS has been very responsive to any necessary home appliance repairs. So glad we purchased our policy!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Pamela Myrick-Mottley Hattiesburg, MS

Customer service representative was warm, friendly and incredibly helpful with questions about reimbursement.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Mary Woodbridge, VA

Reliable service that is always timely, as well as expert service people to address my appliance issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Stephanie Woodson Smith Lawrenceville, GA

Appointment and service was done in a timely manner, with efficient and kind interaction with technician.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Pordell Las Vegas, NV

Quick response, professional service, Good to have American home shield for especially in emergencies

3 years ago

Reply from American Home Shield

Hi Pordell, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Carolyn Koelling Wallace Tyler, TX

Repairman was very timely and pleasant. However my oven is still off! I have tried it twice since he came out .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Maureen Johnson Washington, DC

Excellent service thus far. Mae Dae has been to my home twice and the assigned electrician is well skilled.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dorlicia R. Young Oxford, NC

I feel the company spend too much time trying to avoid spending money to help.yhe consume. I get the run around and scripts read to me. I don't feel my needs are first.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Traci Hayes Seabrook, TX

Had to follow up too many times the first couple of times I used them. The last time I used them every thing was perfect.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Tracey Muldowney Milton, FL

We have had Mr L with Lowe's service the past two times . He is very knowledgeable, professional and punctual. Would rec to others.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Terri Patanus Bentonville, AR

Does not cover what I specifically asked for in the beginning if they covered. I was told they did, and reading the fine print shows they do not. So they are not truthful.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Julie Siebach Loveland, OH

The contacts have been arranged in a very timely manner, and all but one of the representatives from the companies used have been very professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Kristen Leclerc Tampa, FL

The air conditioning company that was sent out did not fix the problem. They weren't open on the weekend. My condo has been leaking water for 2 weeks with no resolution. Company is coming 5 days after I put in request.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Gail Thornhill Crigger Fredericksburg, VA

Response time and service is great most of the time. The companies they choose to work with and send are not always up to par.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Taiju Takahashi Flowood, MS

Agents aren't that helpful. Contractors take all day to get to their appointments, causing me to lose a full day of work. Contractors sometimes will not call after assigned, and won't call back when I call.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Yasmin Murray Gilbert, AZ

I spoke to a guy named Kyle on 11/1/2022. He was rude and hung up on me. But when I called back a lady named "Q" was very helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Toni Lowe Cedar Park, TX

I could not get my microwave/ oven replaced in a timely manner. Because it took so long, I was given the task of having it all done myself and I still haven't heard back from them after I sent the receipt.

3 years ago

Reply from American Home Shield

Hi Toni, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ann Anderson Windsor, CO

I have called them repeatedly regarding a contract issue snd have been assured on 3 separate occasions that I would receive a call from the corporate office. I have filed complaints with their customer service reps with no action.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star star

Lori Maple Waxhaw, NC

My older oven broken and they no longer made the parts to fix it, so AHS replaced it with a new oven

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Kayla Dunn North Las Vegas, NV

Experience has been amazing with them! They get the services set up quickly and the company's they send are amazing!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Joseph Dea West Grove, PA

Since my BEST Friend suggested it to me and I got on board AMS replaced 2 major items for my family.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Jackie Zajicek Copperas Cove, TX

AHS supplied an excellent vender who was able to quickly and professionally address the problem we reported.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Brent Southern Pines, NC

I gave them this rate because they have come a long way they communicate much better far as for customer service goes.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Sandy Payne Oklahoma City, OK

Excellent customer service. This began with my initial contact for service through delivery and installation.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

opal plummer Washington, DC

AHS was very responsive to my claim. They immediately assigned a repair technician who came out the same day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Steve Thompson Southlake, TX

quick response to my issues, I did have a problem with the online service request and had to call in

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Elaine Henderson Sarasota, FL

The fellow tgeyvs3nrbout was prompt and did a great job. He kept me informed when the parts came in.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

S carothers Abingdon, MD

I've used them 3 times. They sent good service people, kept me informed. Handled the problems quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Laura lazo-Brown Roseville, CA

No hassle when I call to report an issue Processes us easy & gets taken care of in a reasonable time frame

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Brenda Harris Waldorf, MD

AHS has been very cooperative when there were issues to resolve, like changing the assigned contractor

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Donald Urrea Corning, NY

I liked the fact that over the years AHS has become much easier to contact by phone and service has improved.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

marseilles ebron Richmond, TX

Good service and fast response. They offered me options and onceni decided quickly executed my request

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

June Keller Lake Havasu City, AZ

I went on line to fill out a claim for our pool filter and they got right on it. The pool guy came the very next day.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star_border

T Dewey Surprise, AZ

Once the issue was identified and unable to resolve in a short amount of time they proceeded to find replacement options in a very short time.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Judy Mills Carson, CA

The first appliance company did not return my call three times after they told me to call if any problems. The second appliance company was great.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Kimberly Applewhite Silver Spring, MD

Most of the times my experience has been good. At times its hard to understand the person receiving my calls and minor issues with the service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

American Home Shield Reviews