American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Maureen Johnson Washington, DC

Excellent service thus far. Mae Dae has been to my home twice and the assigned electrician is well skilled.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Stephanie Woodson Smith Lawrenceville, GA

Appointment and service was done in a timely manner, with efficient and kind interaction with technician.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Pordell Las Vegas, NV

Quick response, professional service, Good to have American home shield for especially in emergencies

3 years ago

Reply from American Home Shield

Hi Pordell, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Catherine De Vasto Toccoa, GA

AHS has been very responsive to any necessary home appliance repairs. So glad we purchased our policy!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Pamela Myrick-Mottley Hattiesburg, MS

Customer service representative was warm, friendly and incredibly helpful with questions about reimbursement.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Mary Woodbridge, VA

Reliable service that is always timely, as well as expert service people to address my appliance issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Carolyn Koelling Wallace Tyler, TX

Repairman was very timely and pleasant. However my oven is still off! I have tried it twice since he came out .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Yasmin Murray Gilbert, AZ

I spoke to a guy named Kyle on 11/1/2022. He was rude and hung up on me. But when I called back a lady named "Q" was very helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Traci Hayes Seabrook, TX

Had to follow up too many times the first couple of times I used them. The last time I used them every thing was perfect.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Gail Thornhill Crigger Fredericksburg, VA

Response time and service is great most of the time. The companies they choose to work with and send are not always up to par.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Tracey Muldowney Milton, FL

We have had Mr L with Lowe's service the past two times . He is very knowledgeable, professional and punctual. Would rec to others.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Julie Siebach Loveland, OH

The contacts have been arranged in a very timely manner, and all but one of the representatives from the companies used have been very professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Terri Patanus Bentonville, AR

Does not cover what I specifically asked for in the beginning if they covered. I was told they did, and reading the fine print shows they do not. So they are not truthful.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Dorlicia R. Young Oxford, NC

I feel the company spend too much time trying to avoid spending money to help.yhe consume. I get the run around and scripts read to me. I don't feel my needs are first.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Kristen Leclerc Tampa, FL

The air conditioning company that was sent out did not fix the problem. They weren't open on the weekend. My condo has been leaking water for 2 weeks with no resolution. Company is coming 5 days after I put in request.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Taiju Takahashi Flowood, MS

Agents aren't that helpful. Contractors take all day to get to their appointments, causing me to lose a full day of work. Contractors sometimes will not call after assigned, and won't call back when I call.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Toni Lowe Cedar Park, TX

I could not get my microwave/ oven replaced in a timely manner. Because it took so long, I was given the task of having it all done myself and I still haven't heard back from them after I sent the receipt.

3 years ago

Reply from American Home Shield

Hi Toni, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Ann Anderson Windsor, CO

I have called them repeatedly regarding a contract issue snd have been assured on 3 separate occasions that I would receive a call from the corporate office. I have filed complaints with their customer service reps with no action.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Lori Maple Waxhaw, NC

My older oven broken and they no longer made the parts to fix it, so AHS replaced it with a new oven

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Kayla Dunn North Las Vegas, NV

Experience has been amazing with them! They get the services set up quickly and the company's they send are amazing!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Joseph Dea West Grove, PA

Since my BEST Friend suggested it to me and I got on board AMS replaced 2 major items for my family.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Elaine Henderson Sarasota, FL

The fellow tgeyvs3nrbout was prompt and did a great job. He kept me informed when the parts came in.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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opal plummer Washington, DC

AHS was very responsive to my claim. They immediately assigned a repair technician who came out the same day.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Sandy Payne Oklahoma City, OK

Excellent customer service. This began with my initial contact for service through delivery and installation.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Jackie Zajicek Copperas Cove, TX

AHS supplied an excellent vender who was able to quickly and professionally address the problem we reported.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Steve Thompson Southlake, TX

quick response to my issues, I did have a problem with the online service request and had to call in

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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S carothers Abingdon, MD

I've used them 3 times. They sent good service people, kept me informed. Handled the problems quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Brent Southern Pines, NC

I gave them this rate because they have come a long way they communicate much better far as for customer service goes.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Brenda Harris Waldorf, MD

AHS has been very cooperative when there were issues to resolve, like changing the assigned contractor

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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marseilles ebron Richmond, TX

Good service and fast response. They offered me options and onceni decided quickly executed my request

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Donald Urrea Corning, NY

I liked the fact that over the years AHS has become much easier to contact by phone and service has improved.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Laura lazo-Brown Roseville, CA

No hassle when I call to report an issue Processes us easy & gets taken care of in a reasonable time frame

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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June Keller Lake Havasu City, AZ

I went on line to fill out a claim for our pool filter and they got right on it. The pool guy came the very next day.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Kimberly Applewhite Silver Spring, MD

Most of the times my experience has been good. At times its hard to understand the person receiving my calls and minor issues with the service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Judy Mills Carson, CA

The first appliance company did not return my call three times after they told me to call if any problems. The second appliance company was great.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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T Dewey Surprise, AZ

Once the issue was identified and unable to resolve in a short amount of time they proceeded to find replacement options in a very short time.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Thomas Flynn Glendale, AZ

Use terrible AC contractors had a lot of trouble finding a competent company with the AC companies AHS uses. When you find a good one they do not last long with AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Anthony agnello Watsonville, CA

it took 30 plus days to have our tankless water heater repaired. How would you like to go without hot water. AHS sent out plumbers who were not qualified to work on the water heater. Customer service while at times was good at other times it was the worse. I could go on and on but just say it was the worst experience ever.

3 years ago

Reply from American Home Shield

HI Anthony,
I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Hossein Aliabadi Rocklin, CA

When you call the staff never keep correct records in the system something that I've experienced few times and they never follow up with your concerns and that always causes pain and agony and distrust

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Barbara Black Lindale, TX

When they put my furnace in they didn't have the gas people to come out and check it.so they called me and told me they will be out next Monday

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 5th, 2022

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Verified Customer

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Larry Schafer Minot, ND

Had a 80 gallon water heater but they would only replace it with a 50 gallon. Kind of like replacing a Corvette with a Chevette, they are both Vetts but........

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 5th, 2022

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Verified Customer

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Jacqueline Johnson Moultrie, GA

I had an issue with one of you plumbing contractors, MS Plumbing. I had to call several times to request an escalation to try to get my issue resolved. Your Escalation agent was very rude and told me that AHS is not responsible for the work performance of the contractor. My issue has not been resolved. I am in consultation with an attorney.

3 years ago

Reply from American Home Shield

Hi Jacqueline, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Sandra Perrien Federal Way, WA

I am still awaiting an electrician. After the 1st no-show, I am experiencing yet another. It's been almost a month since my reservation was initially submitted.I

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 9th, 2022

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Verified Customer

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Marcia Colburn Columbia, MD

My last experience has been very poor. In March I requested a repair for my electric stove. The repair person said the part would not come until July! The stove worked intermittently until a month ago. THE STOVE DOES NOT WORK AND IT HAS NOT BEEN ADEQUATELY ADDRESSED. Seeking help

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Skyler Las Vegas, NV

The contracted co. did not perform the work but marked it complete. Working with AHS was like pulling teeth to get the issue rectified. Terrible customer service from the contracted co. as well as AHS. I plan on canceling service.

3 years ago

Reply from American Home Shield

Hi Skyler, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your property address.

Nov. 8th, 2022

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Verified Customer

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Baxter Marvin Alpharetta, GA

Came through on repairs and replacements on air conditioner, microvave, dish washer, and circuit breakers

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Christopher S Seebald Borrego Springs, CA

The quality, the professionalism, and timeliness of service. I respect and highly recommend your coverage.

3 years ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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wendy c swetz Columbia, MO

Always professional, and if there is a problem, the company usually does the right thing every time.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Michael Bach

They were GREAT! when I put a service request in for my pool pump, I received a reply back in no time at all! They sent out "At Your Pool" and the replaced the motor with a new motor and got it back into service in no time flat!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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John Gullo Rocklin, CA

Repair process started out on a negative path, but all said and done the end results where very positive.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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