American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Skyler Las Vegas, NV

The contracted co. did not perform the work but marked it complete. Working with AHS was like pulling teeth to get the issue rectified. Terrible customer service from the contracted co. as well as AHS. I plan on canceling service.

3 years ago

Reply from American Home Shield

Hi Skyler, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your property address.

Nov. 8th, 2022

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Verified Customer

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Marcia Colburn Columbia, MD

My last experience has been very poor. In March I requested a repair for my electric stove. The repair person said the part would not come until July! The stove worked intermittently until a month ago. THE STOVE DOES NOT WORK AND IT HAS NOT BEEN ADEQUATELY ADDRESSED. Seeking help

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Thomas Flynn Glendale, AZ

Use terrible AC contractors had a lot of trouble finding a competent company with the AC companies AHS uses. When you find a good one they do not last long with AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Barbara Black Lindale, TX

When they put my furnace in they didn't have the gas people to come out and check it.so they called me and told me they will be out next Monday

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 5th, 2022

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Verified Customer

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Sandra Perrien Federal Way, WA

I am still awaiting an electrician. After the 1st no-show, I am experiencing yet another. It's been almost a month since my reservation was initially submitted.I

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 9th, 2022

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Verified Customer

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Larry Schafer Minot, ND

Had a 80 gallon water heater but they would only replace it with a 50 gallon. Kind of like replacing a Corvette with a Chevette, they are both Vetts but........

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 5th, 2022

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Verified Customer

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Hossein Aliabadi Rocklin, CA

When you call the staff never keep correct records in the system something that I've experienced few times and they never follow up with your concerns and that always causes pain and agony and distrust

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Jacqueline Johnson Moultrie, GA

I had an issue with one of you plumbing contractors, MS Plumbing. I had to call several times to request an escalation to try to get my issue resolved. Your Escalation agent was very rude and told me that AHS is not responsible for the work performance of the contractor. My issue has not been resolved. I am in consultation with an attorney.

3 years ago

Reply from American Home Shield

Hi Jacqueline, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Anthony agnello Watsonville, CA

it took 30 plus days to have our tankless water heater repaired. How would you like to go without hot water. AHS sent out plumbers who were not qualified to work on the water heater. Customer service while at times was good at other times it was the worse. I could go on and on but just say it was the worst experience ever.

3 years ago

Reply from American Home Shield

HI Anthony,
I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Christopher S Seebald Borrego Springs, CA

The quality, the professionalism, and timeliness of service. I respect and highly recommend your coverage.

3 years ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Baxter Marvin Alpharetta, GA

Came through on repairs and replacements on air conditioner, microvave, dish washer, and circuit breakers

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Larry Tyler Madison, MS

Professional, timely, reasonable. We have been with them for many years and have been very satisfied.

3 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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John Gullo Rocklin, CA

Repair process started out on a negative path, but all said and done the end results where very positive.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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wendy c swetz Columbia, MO

Always professional, and if there is a problem, the company usually does the right thing every time.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Dianne Heard Lancaster, TX

Because they are good at what they do and they come when you call for they help they are hear for you

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Verified Customer

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Pauline Davies Mesquite, NV

Quick response and great service! I have requested service twice and gotten same day service! Unbelievable!

3 years ago

Reply from American Home Shield

Hi Pauline,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Catherine De Vasto Toccoa, GA

AHS has been very responsive to any necessary home appliance repairs. So glad we purchased our policy!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Gary M. Peoria, AZ

They were fast in handling my claim. My new washing machine was here and ready to wash clothes in no time

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Betti Covey China, TX

Just had service done for a/c unit. Robdel from Anders Air was our tech. Great service, quick complete.

3 years ago

Reply from American Home Shield

Hi, Betti,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Michael Bach

They were GREAT! when I put a service request in for my pool pump, I received a reply back in no time at all! They sent out "At Your Pool" and the replaced the motor with a new motor and got it back into service in no time flat!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Allan Byrd Macungie, PA

Appointment was made - Tech person was on time - Very talented and took time to tell what was wrong and what he did

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Richard and Linda MIller Tucson, AZ

I like the timely response and the quality of the technicians that are sent to make the repairs, etc.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Carla Wiesmuller Las Vegas, NV

American Home Shield has helped me in my time of need when an appliance needed to be repaired or replaced.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Noel Francisco Walnut, CA

They've been very responsive in assigning us a contractor whenever we've had a problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Dave Norman, OK

The response time to the service request was great, as was the timely communication from both AHS and the contrator.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Sheila Jurnak Rio Rancho, NM

Two out if three calls were immediately and promptly resolved. The odd call required follow up, which was prompt and immediate.

3 years ago

Reply from American Home Shield

Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Jennifer Keefauver Rogers, AR

As far as heating and air, terrible!!!!!!!! No one to come out and the ppl that do are worthless. Long wait times. This will be the reason we stop using AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Audrey Anderson, CA

I had to pay $1,000.00 because California changed the type of pump my pool used and AHS refused to pay for it. At least they could have split the difference. Yes I am angry.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Steve Perry Elizabethtown, KY

Their first call service company would not bother to try to correctly diagnose the problem. The second service company worked hard to resolve the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Jerry Perkinson Fountain Hills, AZ

Seems like the quality of personnel interacting by phone has improved. Come across more knowledgeable and easier to work with.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Mary Bright San Marcos, CA

My Aircondition unit is not working properly, but jut because it's running mechanically they will not cover the unit. I bought the insurance to be sure it was working properly!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 27th, 2022

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Verified Customer

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Korene L. Owens Baltimore, MD

They will only reqair minor issues. If it's a major problem they will either deny the claim or you'll have to pay $1000's to go towards the work. Just not worth paying into anymore. Get yourself a good handy man.

3 years ago

Reply from American Home Shield

Hi Korene, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Amy Bianco Cathedral City, CA

I had two separate issues. Each was handled in a timely manner and the problems seem to be resolved.

3 years ago

Reply from American Home Shield

Hi Amy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 20th, 2022

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Verified Customer

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Jesus Madrigal Mesa, AZ

I had a problem that was covered under the plan. I called, scheduled an appointment and it was resolved.

3 years ago

Reply from American Home Shield

Hi Jesus, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Susan Coker Irvine, CA

Aladdin's plumber was very professional and friendly and answered all my questions and fixed the problem

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Susan Nemeth Kyle, TX

we were happy that our microwave was replaced so quickly and efficiently. installation was great as well

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Barbara Baker-Alperin Boynton Beach, FL

I had trouble with my refrigerator freezer he tried to fix it was not fixable and they replaced it with no problems

3 years ago

Reply from American Home Shield

Hi Barbara, We appreciate your feedback and hope you continue to enjoy the coverage AHS has provided!

Oct. 21st, 2022

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Verified Customer

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LORETTA GAMBLE Brighton, MI

They are personable, professional and efficient . I have recommended them to so many people. Love them

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Mary Russell Humble, TX

i rated a 5 however, all stars lite up. Jessica was courteous, polite and a subject matter expert in her field

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Yoko Watabe Dripping Springs, TX

Respond in timely manner. Their contractors are mostly professional. Had only one bad experience with a plumber.

3 years ago

Reply from American Home Shield

Hi Yoko, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 20th, 2022

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Verified Customer

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James Joyce Tampa, FL

The company does good overall, there are some concerns that their sub-contractors are always the best or that they send the best.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 21st, 2022

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Verified Customer

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Shannon Baltimore, MD

Not 5 because the first company used was not able to accommodate service and there was no follow up. But after i called, issue was resolved quickly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Vivian Koch Mesquite, NV

AHS's response to my initial call was very good but i'm still waiting for an estimate on how much it will cost to fix the problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 21st, 2022

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Verified Customer

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Steven Cardon Cedar City, UT

Prompt courteous service. I have been with AHS for 11 years and have always been happy with their service.

3 years ago

Reply from American Home Shield

Hi Steven, Your patronage is more than appreciated. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Dale Miller Longmont, CO

This was the reason I keep my home warranty plan. They replaced an old worn out AC unit with a brand new one

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Charles McCall Cottonwood, AL

Every time we use American home shield we receive great service from every one of the companies they contact Lew

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Josh Mcneese Walton, KY

I have had to call Home Shield several times in the last few months. I have been happy with who they sent each time.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Shirley Chicago, IL

Great service. Haven't spoken to anyone, used the app, but everything was quick and seamless with the AC fix I needed.

3 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Dona D Beck Yuma, AZ

5 star - very responsive and efficient promptly settled the claim and no issues with coverage great company

3 years ago

Reply from American Home Shield

Hi Dona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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Verified Customer

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Rosalia reate Bakersfield, CA

AHS has always responded within a reasonable time and with a solution for any service I've requested.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 10th, 2022

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