American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Cora Davidson Collierville, TN

Repair company did not receive my request from AHS in a timely manner. It took 2 phone calls from me to AHS before the request was received. There was a mix up with the AHS assigned repair number and customer information. The repair request number was I received was actually assigned to another customer and address.

2 years ago

Reply from American Home Shield

Hi Cora, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Patricia Bowman Sparks, NV

Ordered repair on washing machine repairman sent to home said needed to replace motor and hoses and reported to you that machine just needed deep a deep cleaning. I paid $100.00 for a lie given to you by this repairman. The service company you recommended has a lot of negative reviews. I am considering cancelling with you..

2 years ago

Reply from American Home Shield

Hi Patricia, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Toni Simpkins Charlotte, NC

repair person arrived on time, listened to my concern and went to work to fixed my problem. Very friendly

2 years ago

Reply from American Home Shield

Hi Toni,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Jeanne Christofferson Fresno, CA

I HAVE ALWAYS BEEN HAPPY WITH THEM. They have saved me as much as $8K, always prompt, professional, courteous.

2 years ago

Reply from American Home Shield

Hi Jeanne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Manosh Kesava Pillai Le Claire, IA

Had to rate a 4 due to communication issues in beginning. Supervisor did a good job in correcting problem. I am a long term (10+year) member.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Verified Customer

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stephan king Orlando, FL

I have been without an oven for months. AHS did not bother to get back to me or Jetts Electric... now AHS has decided it Won't cover the problem and I am back at square one... and have had no oven for Months!

2 years ago

Reply from American Home Shield

Hi Stephan, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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R Ro Rio Rancho, NM

Problem was all handled in short order. My replacement washer was taken care of in about three days.

2 years ago

Reply from American Home Shield

Hi R, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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Grace E Davis Little Rock, AR

The repair was done in a timely manner. The repairman was professional. He wore his mask and put on foot covers

2 years ago

Reply from American Home Shield

Hi Grace, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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Sue Hargis Lubbock, TX

He kept his word; He was clean cut; He found the problem quickly and fixed it and found a second prob and fixed it.

2 years ago

Reply from American Home Shield

Hi Sue, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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John Burgess Elizabeth City, NC

So friendly, efficient, easy to work with, Great Company! They keep their word and I would recommend them to everyone

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 20th, 2022

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Verified Customer

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Debra Mayhew Victorville, CA

Every problem I have with my home they seem to be able to fix. I'm so grateful for this very trusted company.

2 years ago

Reply from American Home Shield

Hi Debra, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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William Alan Tolles Killeen, TX

Professional and prompt. They hire the best local contractors to get your repairs done right the first time!!

2 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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kenneth halderman Fredericksburg, VA

When I called My issues at hand were taken care of right away. I got a same day appointment with all my issues fixed

2 years ago

Reply from American Home Shield

HI Kenneth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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David Lancaster, CA

Nice professional and quick. good investment knowing you have someone you can trust in time of need

2 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Cathy Garland, TX

All you do is go online, key work order, someone calls within 24 hours and make an appointment for service!

2 years ago

Reply from American Home Shield

Hi Cathy, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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Rosanna Redding Palo Cedro, CA

Quick and professional service. My problem was handled within 24 hours including my service provider.

2 years ago

Reply from American Home Shield

Hi Rosanna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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israel armenta Palmdale, CA

they went out of their way to tell the technician i had an emergency and the technician came much sooner.

2 years ago

Reply from American Home Shield

Hi Israel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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Verified Customer

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Diane Boles Henderson, NV

Always have had excellent service providers who have been professional and did very good work in a timely manner

2 years ago

Reply from American Home Shield

Hi Diane, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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sandra marchant Dallas, TX

My experience was great and the plumber was professional, on time, friendly, knowledgeable and quick!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Geraldine Badger Plainfield, NJ

Handling of our leaking pipe problem was successfully managed very efficiently the resolution of problem.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Rosemary Smith Spring, TX

Fast response and even though they could not service my a/c, the company they sent was fair and did an exceptional job.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Javelin Anderson Seagoville, TX

I got a call right away when requested service.I repair person was so sweet and professional.Very nice man.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Louise raney Edgewater, FL

They were efficient and handled my needs very well. I was able to chose a fridge and have it delivered

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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C.Broglie Bluffton, SC

New to area and do not know service companies so this gets me experienced technicians in a timely fashion.

2 years ago

Reply from American Home Shield

Hi C, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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Travis Stone Sadieville, KY

Customer service is always amazing. They have great contractors that come out and handle any issues.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Lucy pruneda McAllen, TX

Coz it's easier 2 get things fixed thru them.In Dec. My ac, water heater,ice maker went on the blink.I didn't have ins.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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beckyRothstein Brunswick, OH

Timely responses and good contractors. They continued to dispatch technicians until the problem was fully resolved.

2 years ago

Reply from American Home Shield

Hi Becky, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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John Lipinski Reno, NV

Most recent issues were resolved and covered 5 days.A previous claim took many phone calls and almost a year to resolve.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Barbara A Bosselet San Antonio, TX

Ahs agent was successfull in changing assigned water heater repair company to previous company who inst. Do believe AHS charges are pretty high.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 16th, 2022

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Verified Customer

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Mark Campbell Graniteville, SC

Took two tries to get it fixed.The first attempt the tech didn't double check to see if the thermostat worked and left. The second tech did a good job.

2 years ago

Reply from American Home Shield

Hi Mark,
Thank you for sharing your feedback about the thermostat repairs and the tech who resolved your claim.

Sep. 20th, 2022

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Verified Customer

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Euna Davis Dallas, TX

Not including last visit, usually long waits for service. Language barrier confusion.Can sometimes get a bit frustrating. Yes they do try to be friendly.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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CarlaSelk Tacoma, WA

In the past it has taken as much as 6 weeks to get service.This time, however it took only a day.So it was a bad experience the first time, but good this time.

2 years ago

Reply from American Home Shield

Hi Carla,
Thank you for sharing your most recent American Home Shield experiences. I hope you continue to enjoy the coverage we provide.

Sep. 20th, 2022

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Verified Customer

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Patrick Las Vegas, NV

The last two times I called to get the status of a service request it is a 30-40 minute wait to get a representative on the phone. That is just poor access to service.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Lorren Birmingham, AL

One time I had to pay twice for a service and I did not like that. Sometimes I have to wait numerous days. This is when I had a water leak causing more damages.

2 years ago

Reply from American Home Shield

Hi Lorren, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS contract number or property address.

Sep. 20th, 2022

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Verified Customer

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Jimmy Parker Moreno Valley, CA

Because when they have to pay over 1000 dollars they find a loophole not to pay for example I have coverage on my pool heater and when it stop working I was told because you use chemicals in the water which damaged the heater so, we can't cover that

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Randy Thompson Lansing, KS

A.c. problem 3 weeks ago. They had Hansen mechanical respond. The tech was great. The office personnel are the worst. Called me a liar after they sent a message they are mot returning to fix the noise in the furnace because they did not work on it. AHS hasn't followed up on this repair or found out the problem since this happened.

2 years ago

Reply from American Home Shield

Hi Randy, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Verified Customer

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Jasper M Thacker Richmond, VA

I went all winter without heat. I reported that my heater wasn't working just before Christmas, and I finally got my unit fixed just after the beginning of spring. I won't know if the heater works yet but the air is now working fine.

2 years ago

Reply from American Home Shield

Hi Jasper, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Andrew Fremont, CA

They were very attentive, positive, and accommodating in scheduling a technician to address our problem.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Ivan Mullet Galloway, OH

My experience is excellent, they provide excellent service, professional and friendly customer service,

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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David Zimmon Rancho Cucamonga, CA

Cost effective and problem solved on the first trip! The technician provided education beyond the repair as well!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Carlene R Dailey Aledo, TX

The repair person solved my problem and gave me tips on how to prevent a recurrence. He was very professional.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Orlando Flamenco Winchester, CA

We have called AHS several times over the 5 years we have had coverage and have been happy with the service each time

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Sandy Sanchez Covina, CA

For this issue they were very helpful. My hot water heater was leaking. They sent someone right away and replaced it.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Lisa Salem Fort Worth, TX

Excellent customer service and support. Repair companies were great. Job finished to my satisfaction

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Kristina Swearingen Rocklin, CA

Excellent service and very professional. Contractor was also the best. Very professional as well. Service was great

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Lisa C Dalton Irving, TX

Most always provide EXCELLENT service with professional busdiness. Only once in MANY years did the company providing service fail.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Bob Portsmouth, VA

The call reps rarely know how to I research an issue. I have to call multiple times to check on a status request. I get a different answer every time. The reps are hard to understand. I will not renew again.

2 years ago

Reply from American Home Shield

Hi Bob, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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None Houston, TX

Refrigerator not cooling. Took a few days to schedule appt. Now waiting for parts and follow up appointment to fix. How can someone go 2 or more weeks without?

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Robert mcclure Palm Coast, FL

A&E Appliance never repaired my refrigerator. I requested service from a different company and AHS called A&E again. There are complaints to AHS going back three years and still they use that company. They want to charge a fee for early termination but don't fulfill their contract.

2 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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LINDA RICHTER Cresco, PA

Terrible service, refrigerator will not be repaired for 8 weeks because of parts order. Claimed back order. Called LG and they can send someone with parts available within days to complete repairs. I asked for replacement or rental, l have gotten a response.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 9th, 2022

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