American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Lorren Birmingham, AL

One time I had to pay twice for a service and I did not like that. Sometimes I have to wait numerous days. This is when I had a water leak causing more damages.

4 years ago

Reply from American Home Shield

Hi Lorren, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS contract number or property address.

Sep. 20th, 2022

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Verified Customer

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Patrick Las Vegas, NV

The last two times I called to get the status of a service request it is a 30-40 minute wait to get a representative on the phone. That is just poor access to service.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Randy Thompson Lansing, KS

A.c. problem 3 weeks ago. They had Hansen mechanical respond. The tech was great. The office personnel are the worst. Called me a liar after they sent a message they are mot returning to fix the noise in the furnace because they did not work on it. AHS hasn't followed up on this repair or found out the problem since this happened.

4 years ago

Reply from American Home Shield

Hi Randy, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Verified Customer

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Jasper M Thacker Richmond, VA

I went all winter without heat. I reported that my heater wasn't working just before Christmas, and I finally got my unit fixed just after the beginning of spring. I won't know if the heater works yet but the air is now working fine.

4 years ago

Reply from American Home Shield

Hi Jasper, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Jimmy Parker Moreno Valley, CA

Because when they have to pay over 1000 dollars they find a loophole not to pay for example I have coverage on my pool heater and when it stop working I was told because you use chemicals in the water which damaged the heater so, we can't cover that

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Kristina Swearingen Rocklin, CA

Excellent service and very professional. Contractor was also the best. Very professional as well. Service was great

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Lisa Salem Fort Worth, TX

Excellent customer service and support. Repair companies were great. Job finished to my satisfaction

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Andrew Fremont, CA

They were very attentive, positive, and accommodating in scheduling a technician to address our problem.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Sandy Sanchez Covina, CA

For this issue they were very helpful. My hot water heater was leaking. They sent someone right away and replaced it.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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David Zimmon Rancho Cucamonga, CA

Cost effective and problem solved on the first trip! The technician provided education beyond the repair as well!

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Carlene R Dailey Aledo, TX

The repair person solved my problem and gave me tips on how to prevent a recurrence. He was very professional.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Ivan Mullet Galloway, OH

My experience is excellent, they provide excellent service, professional and friendly customer service,

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Orlando Flamenco Winchester, CA

We have called AHS several times over the 5 years we have had coverage and have been happy with the service each time

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Lisa C Dalton Irving, TX

Most always provide EXCELLENT service with professional busdiness. Only once in MANY years did the company providing service fail.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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None Houston, TX

Refrigerator not cooling. Took a few days to schedule appt. Now waiting for parts and follow up appointment to fix. How can someone go 2 or more weeks without?

4 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Bob Portsmouth, VA

The call reps rarely know how to I research an issue. I have to call multiple times to check on a status request. I get a different answer every time. The reps are hard to understand. I will not renew again.

4 years ago

Reply from American Home Shield

Hi Bob, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Lilibeth Pascual Sacramento, CA

I got screwed on replacing a kitchen faucet we week never involved in picking out the new one ND endor tryed to get us to accept a cheap version of a high end unit them all ahs only offered me my 76 bucks back I will be finding a new warranty company if this is how there operating now I've heard bad things and now it has come true

4 years ago

Reply from American Home Shield

Hi Lilibeth, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Robert mcclure Palm Coast, FL

A&E Appliance never repaired my refrigerator. I requested service from a different company and AHS called A&E again. There are complaints to AHS going back three years and still they use that company. They want to charge a fee for early termination but don't fulfill their contract.

4 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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LINDA RICHTER Cresco, PA

Terrible service, refrigerator will not be repaired for 8 weeks because of parts order. Claimed back order. Called LG and they can send someone with parts available within days to complete repairs. I asked for replacement or rental, l have gotten a response.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 9th, 2022

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Verified Customer

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Daniel Stang Las Vegas, NV

The technician arrived on time and while he did not have the parts, he returned as soon as he received it.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Ron McDonald Houston, TX

AHS has always provided me with the best service possible. The services has been fast and reliable.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Durham Bellevue, NE

Ordered Condenser and air handler. When contractor received called me came out did a professional job.Very satisfied.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Don manson Spokane, WA

My problem was fixed. They responded quickly and efficiently. And I had to pay nothing else out of pocket.

4 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Lorraine Tulsa, OK

I have made 3 claims, and I am pleased with the ease of requesting service online and the prompt scheduling.

4 years ago

Reply from American Home Shield

Hi Lorraine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Mallory Henderson, NV

First time they came in hvac was not fixed correctly. They came back and it was perfect. Great customer service!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Michael Gibbons Arlington, VA

They always let me know who will be my service person, and followup to make sure they have contacted me about my issue.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Elizabeth Crutsinger-perry Olympia, WA

Fast service, excellent communication, and a satisfactory repair from a great clean and polite technician.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Allan Carbaugh Cedar Rapids, IA

Quick response to my claim request. The service was on time and quick and the team was thorough and responsive.

4 years ago

Reply from American Home Shield

Hi Allan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Michael and Debra Sherrill Supply, NC

No issues and speedy service from a major leak in our main pipe to getting our central AC fixed the next day.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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charlie serna Pasco, WA

They did excellent work. I was very pleased by the professional and expertise of the technician from start to finish.

4 years ago

Reply from American Home Shield

Hi Charlie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Buddy Richard Moreland Mount Vernon, OH

Great customer service, immediate action to resolve my issue(s) and perfectly selected contractors to do the work..

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Christine Clark Spokane, WA

they always work with me and are kind and thorough.i have recommended them to my friends and family.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Otis Collins Monroe, NC

Our first call the problem was not resolved, but a recall was done with the same company. At that point the problem was resolved.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Verified Customer

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Jacqueline Stewart Tyler, TX

The response time is super fast & it's easy to set up an appointment . My only complaint is something's are not covered .

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Ronald Houston, TX

Got service accomplished. Sometimes it takes a call to get it taken care of right away. Should be able to say it's urgent in the app

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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Verified Customer

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Glaidene Ramsey North Las Vegas, NV

It works most of the cases especially with our pool, as it has been on and off for the filter pump many times since we moved in

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Andrea Hampton Columbia, SC

The vendor was very good. The customer service reps do not always complete the tasks they say they will (ie correcting the address on my account).

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Richard W Freeman Mesquite, TX

There was a communication disconnect but once that was rectified my appt was scheduled and the contractor was timely, courteous and knowledgeable.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Verified Customer

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Crystal Campbell Springfield, MO

The repair team came early and did a great job, but the last repair with a diff company was a 6 month-long nightmare, frustrating, and disappointing

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Rosa E Alvarez Avondale, AZ

Will not find a contractor to fix sump pump and told me I have to find a contractor, pay for the work and if AHS approves the work, they'll reimburse me.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 15th, 2022

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Verified Customer

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MICHAEL COMBS Sparks, NV

Difficulty communicating with customer service people. Heavy foreign accents. Inability to select contractor. Inferior service providers too often

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Patti Norsworthy Chicago, IL

Not listening to customer concerns based on AHS contract. Presently looking for another home warranty company. I've been with AHS for about 15 years. Presently, I'm very disappointed!

4 years ago

Reply from American Home Shield

HI Patti, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Charles T Caldroney Alexandria, VA

My washing machine was not repaired for almost a year. AHS does not provide American customer call center and language misunderstanding a big problem. I have submitted my concerns several times to no avail.

4 years ago

Reply from American Home Shield

Hi Charles, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Vijay sahni Shawnee Mission, KS

No one to talk to about the problem to and nothing has been done for 1 month. Can't get an answer from the Whitney plumbing company! Have call you and them no less than 50 times NOTHING has been done and NO call backs. Will probably cancel you service, as will my daughter for her apartment. Terrible service and communication with your company.

4 years ago

Reply from American Home Shield

Hi Vijay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Dave Babonis Phoenix, OR

I still have an open ticket from January and repeatedly call for resolution. The contractor sent to our house basically ghosted everyone and never gave a diagnosis, so nothing was done. No one can help at the customer service level and the other unit they refer the case to repeatedly fails to follow up.

4 years ago

Reply from American Home Shield

Hi Dave, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Debra Neville Beaumont, TX

Bait and switch on renewal. Claimed that they couldn't give me a price that I qualified for sue to economic conditions, the changed to say bc I wasn't a new customer, the it changed to I had filed to many claims which excuse is it? Pick one. None of which are written in the contract

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Robert Cecchini Lakeland, FL

She was unprofessional, failed to provide detail information regarding ordering of a part that the parts department could not find a supplier for the part. Terrible customer service and she needs to be fired for the way she caused more drama the. Helping the customer.

4 years ago

Reply from American Home Shield

Hi Robert, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Lettie Guevarra Buena Park, CA

I have been fighting to get my water heater, faucet, and toilet fixed since January. The company they had came out, took pictures I guess and said no straps on heater... the same heater that AHS contractor replaced years ago and added the necessary straps! so denied! I would like to see the photos that were presented bc we have straps!

4 years ago

Reply from American Home Shield

Hi Lettie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Eva Rodriguez Katy, TX

I got cheated with their offer of changing the water heater.tricky with writing wrong diagnosis by their own technician.poor customer service.hang up the phone while inquiring.bad experience.please don't take this insurance service.they just collect the monthly payment.no use having a home insurance with AHS.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Daniel Carr Saint Louis, MO

I have already on prior writing that this is the worst company to do business with . Extremely unprofessional in every aspect. Their complete focus is to get your money and to do the least amount of work possible to fix your appliances. We were treated so poorly, I wouldn't recommend this company to my worst enemy.

4 years ago

Reply from American Home Shield

Hi Daniel, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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