American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Vivian Koch Mesquite, NV

AHS's response to my initial call was very good but i'm still waiting for an estimate on how much it will cost to fix the problem

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 21st, 2022

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Verified Customer

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Dale Miller Longmont, CO

This was the reason I keep my home warranty plan. They replaced an old worn out AC unit with a brand new one

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Steven Cardon Cedar City, UT

Prompt courteous service. I have been with AHS for 11 years and have always been happy with their service.

3 years ago

Reply from American Home Shield

Hi Steven, Your patronage is more than appreciated. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Charles McCall Cottonwood, AL

Every time we use American home shield we receive great service from every one of the companies they contact Lew

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Josh Mcneese Walton, KY

I have had to call Home Shield several times in the last few months. I have been happy with who they sent each time.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Dona D Beck Yuma, AZ

5 star - very responsive and efficient promptly settled the claim and no issues with coverage great company

3 years ago

Reply from American Home Shield

Hi Dona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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Verified Customer

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Shirley Chicago, IL

Great service. Haven't spoken to anyone, used the app, but everything was quick and seamless with the AC fix I needed.

3 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Charles Lanier Jacksonville, FL

Fast and easy. The service men were exceptional. My washing machine is working as well as when I bought it

3 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Camille Dover Suwanee, GA

Someone came out to the residence as soon as possible and they were very informative about what was going on

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 10th, 2022

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Verified Customer

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John Iliff Roy, WA

Prompt, reliable service and the service organizations that they contract with are professional as well.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Ken Niles, MI

It took two trips and a part order. The problem was resolved, and my washer is working better than ever.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Rosalia reate Bakersfield, CA

AHS has always responded within a reasonable time and with a solution for any service I've requested.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 10th, 2022

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Verified Customer

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Shobhana Rishi Sacramento, CA

I figured home warranties were a scam, but it's been critically helpful & gone smoothly for covering issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Yolinda Geman Savannah, GA

Very quick response and repairs. Very happy with the repair and response was very quick. I had my plumbing fixed in no time.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Gene Flanagan Jacksonville, NC

It took over a month to get my A/c fixed. I still have not received the permit I paid for my reimbursement for the a/c I had to buy and the HERS testing which is required in CA hasn't been done even though. Paid for it

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 7th, 2022

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Verified Customer

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George Branton Venice, FL

Our last experience (Garage Door Opener) was outstanding, but the previous experience (AC Unit) was horrible so I balanced it out.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 10th, 2022

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Verified Customer

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Asia Smith El Paso, TX

Initially, the service I received was very poor. After talking with another reprsenative, he showed concern for my issue and went out of his way to assist me.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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suekitchen7@outlook.com Stuart, FL

I have been without air conditioning, in Texas, waiting for almost three weeks for an evaporator coil to arrive, that American Home Shield can only order. The contractor then has to wait for the part to arive before they can begin the repair. Totally unacceptable!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 7th, 2022

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Verified Customer

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Carrie Pulaski, VA

I have been without a washer for a month, and I keep getting the run around from AHS about receiving my replacement. Each representative gives a different story, every time I call, and ultimately, I'm the one who is inconvenienced by this.

3 years ago

Reply from American Home Shield

Hi Carrie, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 11th, 2022

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Verified Customer

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JC Visalia, CA

Ordered repair on washing machine repairman sent to home said needed to replace motor and hoses and reported to you that machine just needed deep a deep cleaning. I paid $100.00 for a lie given to you by this repairman. The service company you recommended has a lot of negative reviews. I am considering cancelling with you..

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 6th, 2022

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Verified Customer

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Carroll Ann Trotman Columbus, OH

Never follow through with call backs or updates. Never know what is going on with an account. If the fix is simple and just requires one schedule the that anything else that requires more detail or follow up, terrible service experience

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Verified Customer

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Phyllis Schertz, TX

After 5 weeks, our HVAC has not been fixed or replaced because the company that came out hasn't done the paperwork. AHS should send out a different company but they say they need the paperwork from first heating and air conditioning company who has promised to send the report yet doesn't, after many calls.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 6th, 2022

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Verified Customer

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April Crawford Gastonia, NC

They always respond in a timely manner and the technician (Justin) is always professional and knowledgeable!!!!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Rebecca Brown Richmond, KY

Easy to schedule a technician and each time I've had a problem, technicians are friendly professionals

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Jeff Sanchez LA Verne, CA

I had issues with the first company that refused to fix my refrigerator, AHS found another company who did the job well

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Elin Frye Falling Waters, WV

I received timely attention to my request for a service call. The technician who came was polite and knowledgeable.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Jacqueline Bush San Antonio, TX

Quickly resolved problem . Great customer service . Friendly service and knowledgeable . Experienced technicians

3 years ago

Reply from American Home Shield

Hi Jacqueline, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Matthew William Mitchell Vancouver, WA

They were very on the spot with regards to repairs and follow up after th to make sure we were satisfied.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Bruce Anders Las Vegas, NV

So far only has to use twice in 5 years. Both time the company sent out reliable companies for my service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Jonadab Franco Rockingham, NC

American Home Shields was professional and helped me through every step of the repairs for my home. Thank you!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Sherry Enderle Tucson, AZ

Very quick to respond to a request for service. Plumber was out here the same day. superior customer service.

3 years ago

Reply from American Home Shield

Hi Sherry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Deena Atascadero, CA

Responsive to my needs and willing to make adjustments as needed. Always courteous and pleasant to work with.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Vanderhoofven Galveston, TX

Quickly had AC company come out and they found out I was low on Freon and in the attic my motor was unplugged

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Lisa Hammel Fort Myers, FL

Good contractors and savings can fix most appliances office personal are very pleasant listen to your problems

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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sarinda carrigan Dayton, WA

Super easy, fill out the form and it was booked. The servicemen was great and my issues were resolved

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Lynette Underwood Lincoln, NE

4 stars because of all the contractors that have been sent out, only one was completely inept. Caused more problems and solved none.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Dave Wissmath Escondido, CA

The gentleman sent out knew what was wrong right away and fixed it. I just thought it odd that AHS didn't contact a service closer to my residents.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Eric G. Johnson Reston, VA

This time American Home Shield set a real pro we're going for a professional outfit. That has not been the case in the past.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Conrad W. Varner Churchton, MD

Usually excellent service, timely handling of claims and goo coverage. One unsatisfactory incident concerning promotional offer.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Veronica Lilburn, GA

The monthly service fee is expensive but I have to give the representative credit in the retention department for working with me

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Michael M Francis West Palm Beach, FL

They need to react quickly l, they answer there call on time Creat ticket number on time but to send someone to do the work order and complete it take long time

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Linda Hodges Hayward, CA

I almost cancelled because the service had been so poor. The last two claims redeemed them. I got the service that I deserved! Keep up the good work, AHS!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Danielle Prodorutti Doylestown, PA

No one is customer service has any knowledge to resolve problems. They only know what the computer screen says. If the answer to your issue is not on the screen they are not able to answer questions.

3 years ago

Reply from American Home Shield

Hi Danielle, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Margarita Santana Houston, TX

You should have training personnel handling the phone to trouble shooting phone calls. It cost me 125 for a technician to come out to reset a gfci. That is ridiculous.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Patricia Bowman Sparks, NV

Ordered repair on washing machine repairman sent to home said needed to replace motor and hoses and reported to you that machine just needed deep a deep cleaning. I paid $100.00 for a lie given to you by this repairman. The service company you recommended has a lot of negative reviews. I am considering cancelling with you..

3 years ago

Reply from American Home Shield

Hi Patricia, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Nakia White Covington, GA

I been paying for years and have only used them three times. I got the toilet fixed no issue, washer no issue, the fridge they have sent several companies still not fixed. I am so mad what happen to if we can't fix it we replace?

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Cora Davidson Collierville, TN

Repair company did not receive my request from AHS in a timely manner. It took 2 phone calls from me to AHS before the request was received. There was a mix up with the AHS assigned repair number and customer information. The repair request number was I received was actually assigned to another customer and address.

3 years ago

Reply from American Home Shield

Hi Cora, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Cynthia Venerable Saint Louis, MO

They don't listen. They don't resolve issues. I still have an issue that have not been resolved and they have not returned the funds. And they don't care about the customer. Their phone agents are terrible and they don't understand basic English. They just have people to answer the phone just to answer.

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Erik Berg Wichita, KS

When making a claim there was minimal conversation and when trying to call in and inquire about additional charges they had a lack of knowledge of the service and why the additional charges were there outside of the technician notes

3 years ago

Reply from American Home Shield

Hi Erik, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Jeanne Christofferson Fresno, CA

I HAVE ALWAYS BEEN HAPPY WITH THEM. They have saved me as much as $8K, always prompt, professional, courteous.

3 years ago

Reply from American Home Shield

Hi Jeanne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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