American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Susan Shawnee Mission, KS

I was pleased with the results. I requested service and bad service within 2 days with the problem resolved.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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anthony pesce Hubbard, OH

there are very good in addressing your problem!!!! BUT SOME OF THERE CONTRACTERS ARE TERRIBLE DON,T E

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for your feedback!

Aug. 10th, 2022

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Verified Customer

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Donna Glade Valley, NC

AHS backs up their plans, no matter what. And all contractors have been professional and efficient.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Barbara Fontenot Lake Charles, LA

I have no issues when I called. They are on top of it and put me in contact with the one I need to resolved the issue

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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John Michael Patti Dothan, AL

It professional interaction with your representative and the quick turnaround on my claim request was excellent.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 9th, 2022

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Verified Customer

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Irasema Garcia

Coverage is good. More things are covered than other companies. But I would like to be notified before renewal to discuss pricing. Annual prices change.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Shana James Dayton, OH

Anytime we have needed maintenance, the process is easy to book and the technicians have always been helpful

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Larry Ford Box Elder, SD

Prompt and professional. No matter what the issue was it was easy to start the claim process and get it fixed.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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erin Carmichael, CA

prompt service, constant updates, but sometimes the people they send out aren't as professional and friendly as they should be

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Charles Dee Brown Haslet, TX

It was somewhat difficult to understand the operators with foreign accents, but we managed to communicate what we needed to.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Jeff Picard Lolo, MT

Though our experiences have been mostly good, on more than one instance it has been a challenge to get assistance and resolution.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Verified Customer

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Mohammed Siddiqui Portland, OR

Last time I asked for microwave glass window replacement repair, the person sent out assume did was customer fault and ahs didn't help me replace or fix my microwave as per ahs it is under their warranty to fix or repair

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Elana Flanigan Hendersonville, NC

Most of the time I get a service tech quickly. Can never get through to a CSR. Have a message out for a repair since January for our jet tub keeps getting cancelled and reassigned not one call back.

4 years ago

Reply from American Home Shield

Hi Elana, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Samantha Schwartz Kelseyville, CA

It has now taken 4 calls to have my bathroom sink and outside faucet fixed and no results. It also took a few months to get resolution on my air conditioner.

4 years ago

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Verified Customer

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Pranesh Halder Falls Church, VA

Took long time and multiple vendors. 1st vendor replaced motor but washer did not work. 2nd vendor replaced motor, then it worked. AHS charged much more to my credit card.

4 years ago

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Verified Customer

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Judi Freeman Glendale, AZ

I have tried to speak to a supervisor and their representatives hang up on me and don't document all pertinent information of my calls. Hopefully they are recorded

4 years ago

Reply from American Home Shield

Hi Judi, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your property address.

Aug. 10th, 2022

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Verified Customer

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David Schoolfield Philadelphia, PA

The service call was made a week ago and the repairman perform a virtual inspection. He stated that he would have to order parts. As of today I have not herd back from him.

4 years ago

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Verified Customer

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Steve Pelissier Greer, SC

American Home Shield is improving. Therefore, they have earned a second star. The last two times I have called them, the customer service representative actually had a professional attitude.

4 years ago

Reply from American Home Shield

Hi Steve, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Aslam Abdullah Fontana, CA

it took 3 weeks to get the work order. I had to call three times to remind them of the urgency. The plumbing company was not helpful . Its staff broke our cordless vacuume cleaner.

4 years ago

Reply from American Home Shield

Hi Aslam, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Monica L Metzger Las Vegas, NV

All non- English speaking agents(difficult to understand) who read from a script and have no authority to help you. Everything is hurry up and wait: we'll I've been trying g to get my AC repaired since 6/8/22...I'm sleeping on the sofa ro try and keep cool and they are giving me BS excuses about my parts.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Mike D'Angelo Moreno Valley, CA

The technician mis diagnosed original call. said it was underground and it wasn't because I hired a electrician who found the problem above ground in the timer box. that's where the short was. I paid $75 for a call that was not handled well. I'm thinking of discontinuing American home shield unless I get my $75 refunded

4 years ago

Reply from American Home Shield

Hi Mike, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Peter Moraga Phoenix, AZ

Time after time claims are denied and this last one was the straw that broke the camels back. It was a simple toilet fix and the claim was denied , so very little value for a service that I pay monthly for and a service call fee. It's a waste of money and time.

4 years ago

Reply from American Home Shield

Hi Peter, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Phil Birmingham, AL

The company operates like a scam. They take your money, make you believe you are getting a good warranty for your home and then they make it extremely difficult to have anything repaired or replaced. There are many fees involved. I was even charged to fee to cancel my policy.

4 years ago

Reply from American Home Shield

Hi Phil, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Melissa Renee Talley Beaumont, CA

You were RUDE and unwilling to help. I had to ask for help from friends to get ANYWHERE from this company. Sue M finally helped. The reps on the phone laughed in my face and did ZERO TO HELP. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.

4 years ago

Reply from American Home Shield

HI Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Shirley-Ruth Wright Hampton, VA

AHS has proven to be a very credible company, has repaired everything that I requested according to the contract.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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michael anthony decicco Oklahoma City, OK

Got what I needed done. Did so in a timely fashion and once the correct vendor was contacted it was smooth sailing.

4 years ago

Reply from American Home Shield

Hi Michael. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Karla Yochum Prairie Grove, AR

By Every time I schedule an appointment they are always on time and very professional with their work.

4 years ago

Reply from American Home Shield

Hi Karla, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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James May Dallas, TX

Their promise to take care of my appliance is 100% true. They always get your equipment back to working properly.

4 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Susi Buckeye, AZ

The person I spoke to was very nice patient and took her time to make sure I understood what she was saying

4 years ago

Reply from American Home Shield

Hi Susi,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Harry Winter Haven, FL

Have only 1 issue to compare, but the service provider was great. You seem to have the right teams in place.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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belvin bruins Colfax, LA

Effectively addressed my questions. The representative was pleasant and knowledgeable about my plan.

4 years ago

Reply from American Home Shield

Hi Belvin. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing.

Jul. 29th, 2022

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Verified Customer

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Bob & Anita Hooper Howard, OH

Experience so far has beed good. Have not any major breakdowns of appliances or heating or A/C to know how you respond.

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for taking time to share your experience. We apprecaite your feedback. We look forward to working with you for your future home repair needs and providing you with exceptional service.

Jul. 29th, 2022

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Verified Customer

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Pamela Henson Compton, CA

Not just dispatched to do one thing; they actually look for all possible causes, which could cause further harm.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Calvin Thigpen Jr Madison, MS

From the get go I had horrible experiences, , Maria E from retention dept treated me well. She took care of me

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Kymberly Williams Warner Robins, GA

prompt customer service and Service companies have been top notch that we've used in the last 6 months

4 years ago

Reply from American Home Shield

Hi Kymberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Pat Brand Kingsport, TN

The technician did an outstanding job in taking care oc our issues with dryer, freezer and microwave promptly

4 years ago

Reply from American Home Shield

Hi Pat. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 29th, 2022

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Verified Customer

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Flea Parker Chicago, IL

Great experience! Company was on the job quickly and resolved the problem within 3 hours with a new hot water heater!

4 years ago

Reply from American Home Shield

Hi Flea, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Lindsay Surprise, AZ

Prompt, thorough service - I am highly impressed with Home Shield and the contractors they have sent to my home.

4 years ago

Reply from American Home Shield

Hi Lindsay, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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faith payne Shreveport, LA

Relieves heavy rip off costs from directly calling vendors. quality and timely service and response.

4 years ago

Reply from American Home Shield

Hi Faith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Steve ralph Memphis, TN

My experience was excellent, when I first called the response was quick. I did not wait for any long period of time.

4 years ago

Reply from American Home Shield

Hi Steve, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Ken sisk Paris, TX

I am very please. I have had no problems with the service people you sent to my home. Thank you!!!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Mary Pat Wilson Williamsburg, VA

they do exactly as advertised and when there was a problem, they were on it and fixed it immediately

4 years ago

Reply from American Home Shield

Hi Mary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Alavandhar Gupta Nerella Troy, MI

Been great and easy to work with. Always repairs or replaces broken appliances and has a quick turnaround time.

4 years ago

Reply from American Home Shield

Hi Alvandhar, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Wendy Partin Columbus, OH

I've used the services twice so far and have been pleased with the outcome each time. It's more of peace of mind.

4 years ago

Reply from American Home Shield

Hi Wendy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Mike Chico, TX

Called re leaking pipe to toilet water tank. Arrived as specified and changed parts to fix problem.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Kimberlee A Aten Grain Valley, MO

Online scheduling never any issues and if you have to call they work hard for you to get a solution

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Dwight Shaffer Covington, GA

I have had them for several years in several different properties and so far our experience has been excellent

4 years ago

Reply from American Home Shield

Hi Dwight, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Anthony Nmezi Washington, DC

We have been very satisfied with the services and how prompt they are when handling our home issues.

4 years ago

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Laterria Hickson Dallas, GA

First week of active coverage and our garage door broke -- repairs done quickly and as advertised.

4 years ago

Reply from American Home Shield

Hi Laterria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Tom G. Walter Flowery Branch, GA

The good; very easy, fast and convenient claims process. The bad; questionable and unexperienced vendors. Very atrocious appliance replacement process.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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