American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Elana Flanigan Hendersonville, NC

Most of the time I get a service tech quickly. Can never get through to a CSR. Have a message out for a repair since January for our jet tub keeps getting cancelled and reassigned not one call back.

2 years ago

Reply from American Home Shield

Hi Elana, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Monica L Metzger Las Vegas, NV

All non- English speaking agents(difficult to understand) who read from a script and have no authority to help you. Everything is hurry up and wait: we'll I've been trying g to get my AC repaired since 6/8/22...I'm sleeping on the sofa ro try and keep cool and they are giving me BS excuses about my parts.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Melissa Renee Talley Beaumont, CA

You were RUDE and unwilling to help. I had to ask for help from friends to get ANYWHERE from this company. Sue M finally helped. The reps on the phone laughed in my face and did ZERO TO HELP. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.

2 years ago

Reply from American Home Shield

HI Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Phil Birmingham, AL

The company operates like a scam. They take your money, make you believe you are getting a good warranty for your home and then they make it extremely difficult to have anything repaired or replaced. There are many fees involved. I was even charged to fee to cancel my policy.

2 years ago

Reply from American Home Shield

Hi Phil, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Mike D'Angelo Moreno Valley, CA

The technician mis diagnosed original call. said it was underground and it wasn't because I hired a electrician who found the problem above ground in the timer box. that's where the short was. I paid $75 for a call that was not handled well. I'm thinking of discontinuing American home shield unless I get my $75 refunded

2 years ago

Reply from American Home Shield

Hi Mike, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Peter Moraga Phoenix, AZ

Time after time claims are denied and this last one was the straw that broke the camels back. It was a simple toilet fix and the claim was denied , so very little value for a service that I pay monthly for and a service call fee. It's a waste of money and time.

2 years ago

Reply from American Home Shield

Hi Peter, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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michael anthony decicco Oklahoma City, OK

Got what I needed done. Did so in a timely fashion and once the correct vendor was contacted it was smooth sailing.

2 years ago

Reply from American Home Shield

Hi Michael. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Karla Yochum Prairie Grove, AR

By Every time I schedule an appointment they are always on time and very professional with their work.

2 years ago

Reply from American Home Shield

Hi Karla, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Susi Buckeye, AZ

The person I spoke to was very nice patient and took her time to make sure I understood what she was saying

2 years ago

Reply from American Home Shield

Hi Susi,Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Shirley-Ruth Wright Hampton, VA

AHS has proven to be a very credible company, has repaired everything that I requested according to the contract.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Pat Brand Kingsport, TN

The technician did an outstanding job in taking care oc our issues with dryer, freezer and microwave promptly

2 years ago

Reply from American Home Shield

Hi Pat. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 29th, 2022

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Verified Customer

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Kymberly Williams Warner Robins, GA

prompt customer service and Service companies have been top notch that we've used in the last 6 months

2 years ago

Reply from American Home Shield

Hi Kymberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Pamela Henson Compton, CA

Not just dispatched to do one thing; they actually look for all possible causes, which could cause further harm.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Harry Winter Haven, FL

Have only 1 issue to compare, but the service provider was great. You seem to have the right teams in place.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Bob & Anita Hooper Howard, OH

Experience so far has beed good. Have not any major breakdowns of appliances or heating or A/C to know how you respond.

2 years ago

Reply from American Home Shield

Hi Bob. Thank you for taking time to share your experience. We apprecaite your feedback. We look forward to working with you for your future home repair needs and providing you with exceptional service.

Jul. 29th, 2022

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Verified Customer

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Calvin Thigpen Jr Madison, MS

From the get go I had horrible experiences, , Maria E from retention dept treated me well. She took care of me

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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belvin bruins Colfax, LA

Effectively addressed my questions. The representative was pleasant and knowledgeable about my plan.

2 years ago

Reply from American Home Shield

Hi Belvin. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing.

Jul. 29th, 2022

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Verified Customer

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James May Dallas, TX

Their promise to take care of my appliance is 100% true. They always get your equipment back to working properly.

2 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Lindsay Surprise, AZ

Prompt, thorough service - I am highly impressed with Home Shield and the contractors they have sent to my home.

2 years ago

Reply from American Home Shield

Hi Lindsay, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Mary Pat Wilson Williamsburg, VA

they do exactly as advertised and when there was a problem, they were on it and fixed it immediately

2 years ago

Reply from American Home Shield

Hi Mary, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Flea Parker Chicago, IL

Great experience! Company was on the job quickly and resolved the problem within 3 hours with a new hot water heater!

2 years ago

Reply from American Home Shield

Hi Flea, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Alavandhar Gupta Nerella Troy, MI

Been great and easy to work with. Always repairs or replaces broken appliances and has a quick turnaround time.

2 years ago

Reply from American Home Shield

Hi Alvandhar, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Mike Chico, TX

Called re leaking pipe to toilet water tank. Arrived as specified and changed parts to fix problem.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Ken sisk Paris, TX

I am very please. I have had no problems with the service people you sent to my home. Thank you!!!

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Laterria Hickson Dallas, GA

First week of active coverage and our garage door broke -- repairs done quickly and as advertised.

2 years ago

Reply from American Home Shield

Hi Laterria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Wendy Partin Columbus, OH

I've used the services twice so far and have been pleased with the outcome each time. It's more of peace of mind.

2 years ago

Reply from American Home Shield

Hi Wendy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Kimberlee A Aten Grain Valley, MO

Online scheduling never any issues and if you have to call they work hard for you to get a solution

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Dwight Shaffer Covington, GA

I have had them for several years in several different properties and so far our experience has been excellent

2 years ago

Reply from American Home Shield

Hi Dwight, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Steve ralph Memphis, TN

My experience was excellent, when I first called the response was quick. I did not wait for any long period of time.

2 years ago

Reply from American Home Shield

Hi Steve, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Anthony Nmezi Washington, DC

We have been very satisfied with the services and how prompt they are when handling our home issues.

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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faith payne Shreveport, LA

Relieves heavy rip off costs from directly calling vendors. quality and timely service and response.

2 years ago

Reply from American Home Shield

Hi Faith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Tom G. Walter Flowery Branch, GA

The good; very easy, fast and convenient claims process. The bad; questionable and unexperienced vendors. Very atrocious appliance replacement process.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Angela H Odessa, MO

They don't replace units until there is no other way and if they do they only replace the unit and not the parts that are needed to fix it completely so you still end up paying more out of pocket

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 29th, 2022

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Verified Customer

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Rod Spadavecchia El Dorado Hills, CA

We were giving terrible support from American Home Shield when our AC went out recently in the TEXAS summer heat. It took over a month to get the part needed to fix the problem and AHS never called to check on us or offer help in any way.

2 years ago

Reply from American Home Shield

Hi Rod, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Gwen Midlothian, TX

We have had them for 3 years. When it is a straightforward problem, things go well. We have an A/C problem that we have been dealing with since move mid-June. We cannot doing anything but wait on AHS assigned contractor to fix it.or not. AND we have paid our $225 hours n service fees. We are DONE.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Dave Greenville, TX

Because you use the worst contractors who don't do anything anymore. You have your "help" desk in the phillipines who just read from a script. We have had AHS since we bought our house in 2000 and you have raised your fees and significantly dropped in quality and service. I am currently looking for a new plan.

2 years ago

Reply from American Home Shield

Hi Dave, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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john f zollo Englewood, FL

Over 20 minutes I clearly stated I was charged for a service call that was cancelled and I never got a refund. She stated 4 times it was cancelled and I was not charged, but when I gave her the date and amount she said she saw the charge and I would have to send a Fax. All I want is my money back since there was no service call.

2 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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malicia nellon Stone Mountain, GA

Countless phone calls trying to get a ticket updated. Information never transferred to plumbing company so I had to take off work three times for one claim. Another time, I had to wait three days for a plumber even though my basement was flooding.

2 years ago

Reply from American Home Shield

Hi Malicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Marcia Crowe San Juan Bautista, CA

They don't communicate with the customer, I was waiting a week for them to get the report from the repair place and I'm still waiting for a copy of it and they've told me they would email it to me, which they didn't and havent

2 years ago

Reply from American Home Shield

Hi Marcia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Frank Carroll

I had an issue with the first AC company and they promptly sent out someone else that actually fixed my issue

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Terence Vanecek

They took care of the fast and they did a great job hooking up the new system and hauling off the broken.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Michael C. or Lisa Collins

Most always get prompt help, problems solved. Some issues take longer but we are always served well

2 years ago

Reply from American Home Shield

Hi Michael & Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Cynthia Black

They are really trying to get the dishwasher repaired. I am waiting for the 3rd company to send tech.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Dionne reicher

Easy to use when needed. Repairman was great, on-time, professional, diagnosed problem and fixed it.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Steven Dresser

AHS is prompt in replying to me when I submit a claim, and that also assign a contractor to me immediately.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Debbie

They immediately contacted a contractor for my service request and sent me a text of who was assigned with their #

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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ELLA ROGERS Hill

American Home Shield was quick in getting an AC technician to fix the problem. They were very professional.

2 years ago

Reply from American Home Shield

Hi Ella, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Michael A DeBenedictis

The repairmen was very professional and explained the problem to us. Also how he was going to correct the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Mark Williams

They responded quickly, the repair was completed within a day by a pleasant and knowledgeable technician.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Gry

Great response time. Great customer service. The company assisting responded within a day and addressed the matter

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

American Home Shield Reviews