American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Julie Nix Bullhead City, AZ

When filing my recent claim, I received good customer service response from the American Home Shield telephone representative.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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David Robinson Georgetown, TX

Initial response was quick. Good technician was sent. Then they look for reasons to not pay for anything. All we needed was one simple, cheap part.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for your feedback about your most recent American Home Shield experience.

Sep. 21st, 2022

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Verified Customer

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Anthony Culotta Mantua, OH

It is easy to log in and schedule a trade call, although some of the fees are pretty high depending on what you need service for.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Carol T. Gardner Costa Mesa, CA

Service request process is straight forward and contractors are assigned promptly. Processing of work authorization should be expedited.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Fred Blackwell Kalamazoo, MI

Been a customer for five or six years and so far so good not always the best but the contractors in times gonna be horrible

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Robert Atwood Seven Valleys, PA

Representatives were not very helpful and hard to understand and also had to argue with the plumbing contractor for them to fine leak. Also waiting for drywall person to come fix holes where plumber cut into wall which he said would be taken care of my American home shield!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Melinda M Decoste Poulsbo, WA

I have been calling numerous times for over a month to try to get help. Each time I got told that they cannot but somebody that can will call me back in 24-48 hours. They never do. It's like a crying wolf situation and the CS department is not helpful at all.

3 years ago

Reply from American Home Shield

Hi Melinda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Alex Pastore Mobile, AL

I need my Washer fixed. You tried to send out a AC and heating company they never showed up. I called you you said I had to give them 48 hours to respond. It is a heating and AC company. Now we are going into Week 3 with my washer still not working.

3 years ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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SHAUNICA Nicole TITUS Raeford, NC

I received an email asking me to accept the modification charges. I accepted them. A week later AHS still has not ordered the part I need, and told me that I had to accept the modification charges - which I already had. We've been without hot water for 10 days and AHS has not resolved this.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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James Perry Modesto, CA

Because they follow through until the problem is solved You don't have to keep calling if theres a problem they fix it.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Christopher Malachowski Rockford, IL

Every claim was super easy. They sent local repair companies, and all problems were handled quickly.

3 years ago

Reply from American Home Shield

Hi Christopher, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Charlene Hinzo Temecula, CA

For over 10 years and 3 properties they have never let me down. No arguing on repairs, fair premiums. Highly recommend

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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Tiffiny Riverside, CA

Great service and what I needed done was plumbing.The 2 service me en were on time, professional & polite.

3 years ago

Reply from American Home Shield

Hi Tiffiny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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J Esposito

They're usually very good. Occasionally there's a thing that's not covered, which is annoying but it can't be helped.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi J, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Sandra Talley Pahrump, NV

I only used my warranty once so far. But got my water heater taken care of very quickly. I am a happy customer.

3 years ago

Reply from American Home Shield

Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Dennis P Guinn Wichita, KS

Because everytime I have ever called they sent a good contractor who handled every problem with ease.

3 years ago

Reply from American Home Shield

Hi Dennis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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Wendy Mettert Yorktown, IN

Have been with them at least 20 years, they have always come through for us with reliable service people.

3 years ago

Reply from American Home Shield

Hi Wendy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Charity South Bend, IN

I was pleased with the ease of which I was able to schedule service. The online portal worked great.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Carolyn Harris Reynoldsburg, OH

Timely and great service techs. Also received reimbursement e-cards to purchase new appliances very quickly

3 years ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Evelyn Munford, TN

Got there as scheduled. Fixed the problem in timely manner and didn't try to upsell me something that wasn't needed.

3 years ago

Reply from American Home Shield

Hi Evelyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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john t. graham

Reasonable price. Quick to get quality techs out to you

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Ms. TRINIKA POUNDS Macon, GA

Quick and fixed the problem. On time. Friendly. Also careful not to let the cat out which I appreciated!

3 years ago

Reply from American Home Shield

Hi Ms. Trinika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Ronnie Williams Stone Mountain, GA

Competitive trade fees, ease of scheduling service calls and fast response in scheduling contractors.

3 years ago

Reply from American Home Shield

Hi Ronnie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Cynthia D Poke Charlotte, NC

Reliable, and dependable. I can call on them to fix whatever appliances needs attention at that moment.

3 years ago

Reply from American Home Shield

Hi Cynthia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Donnetta Warren Upper Marlboro, MD

I have been with them a long time and most of my experiences have been positive and results met to my expectations.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 17th, 2022

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Verified Customer

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Jacques Wilson Waldorf, MD

We have been AHS clients for years. We appreciated the flexibility and accommodation to our individual circumstances.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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Verified Customer

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13632 N Medinan Dr Phoenix, AZ

Best experience ever with my air conditioner repair. Quick, fast & easy. The technician was amazing

3 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Albert Lister Fredericksburg, VA

Everything was very fast. I also was very pleased with the service company that performed the work.

3 years ago

Reply from American Home Shield

Hi Albert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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ALVIN ALIFF Pataskala, OH

I'm new this service, but I've made two requests for service online with ease. Service was scheduled promptly.

3 years ago

Reply from American Home Shield

Hi Alvin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

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Verified Customer

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Eddie Goad Belton, TX

I think the representative went above and beyond to help me get my a/c repaired immediately due to my health issues.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

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Verified Customer

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Rose Ellis Gadsden, AL

THey are very responsive and choose great local firms to repond. Using AHS is one of my best decisions.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

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Verified Customer

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John Wilson Mount Pleasant, SC

Outstanding Customer Service and prompt service. Kept me informed every step of the way through emails and texts

3 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

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Verified Customer

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Arlene Rentmeester DE Pere, WI

Because I have had some very serious issues waiting for services , confusion , bad records etc . Too long to write but gladly willing to explain and help . a

3 years ago

Reply from American Home Shield

Hi Arlene,
Thank you for providing us with feedback about your American Home Shield experience.

Nov. 2nd, 2022

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Verified Customer

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Barbara Bickham Independence, MO

Your company is supposed to cover fixing appliances, systems but there's always something that AHS does not cover. Like Freon for my air conditioning unit.

3 years ago

Reply from American Home Shield

Hi Barbara,
I would be glad to speak with you to discuss the issues that have occurred.

Oct. 27th, 2022

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Verified Customer

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James Nash Jr Lansing, IL

I could not get a invoice of the plumbing work that was done by me.Tom Meltons plumbing to show for my home closeing upon saleing my home very disappointed

3 years ago

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Verified Customer

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Michelle Peck Williams Lexington, KY

30 minutes wait to talk ot real agent. Faucet in bathroom option was removed online after my faucet was replaced in garage.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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Marcio Menezes Austin, TX

I had a good experience with your company, however, it took a while to set an appointment/booking with 3rd party contractors.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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M Lynn Forest, VA

The repair approval process took a few weeks. It's really great that they allow you to pick out replacement appliances from Lowes.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 17th, 2022

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Verified Customer

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Mae Ernest Woodstock, GA

most have been good. When we had an emergency gas leak they refused my claim since I called the gas company first and not them.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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juan j trevino Chicago, IL

I was a little sad that my repair was not covered under normal wear and tear, but I understand. The service man was very efficient and friendly.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Casey E Jacobs Alexandria, VA

The communication needs to improve significantly. Due to miscommunications between AHS and the vendor, my AC is still not fixed. This is already over month. To date it is still not fixed.

3 years ago

Reply from American Home Shield

Hi Casey, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Carl Pollak Fort Worth, TX

Response was very good to my complaint, however, the AC tech did not resolve problem and indicated I needed a whole new system even though it is only 2 years old. Would not recommend the AC company.

3 years ago

Reply from American Home Shield

Hi Carl, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 12th, 2022

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Verified Customer

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Judy Boemia Baton Rouge, LA

The services companies that are used are good. But what you guys cover is t so good something has to be completely broken to be covered. Even if it not working right it won't be covered.

3 years ago

Reply from American Home Shield

Hi Judy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Mes P Wesley Olive Branch, MS

Because every time we have a problem and do a claim they send the least experienced with cheapest work they can find, when the people they send breaks something due to their lack of knowledge, nobody takes responsibility to fix, and it takes forever to get anything done.

3 years ago

Reply from American Home Shield

Hi Mes, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Donna Worden Farmington, MO

AC issues are always very difficult. Other appliances, I'm satisfied.been waiting going on 2 months for cash out. They never would contact contractor. I kept calling and was told they are still reviewing it.still no payout.

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Richard Adcock El Paso, TX

The vendor that was assigned to to the work at my home has not done it. I called it in on 7/16/22 and as of today the work has not even been started. I have been waiting since 7/19/22 for them to get a bulb for my microwave.

3 years ago

Reply from American Home Shield

Hi Richard, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Robin Dash Perrineville, NJ

Warranty is a waste of money. The warranty covers basically nothing- people buy warranties for products b/c they are aged and your done print fails to cover a product that is "working to its capacity" for its age- I would never buy or recommend this warranty to anyone.

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Carla Henneberry Bethesda, MD

I am on my 2nd contractor and my water heater has been out for over a month. It is still not fixed with no communication.i am highly upset as I have 3 children. There has been no accomodations made or accountability taken for the long wait.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Richard DellaSala Sarasota, FL

AHS contractors could not get the parts to fix my AC problem; a non-AHS contractor could and had the parts; but AHS, even after giving me permission to get an outside bid, rejected the bid and let me with no AC for weeks! AHS coverage covered nothing.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Kathleen Trembath Killeen, TX

Service was very quick, repairpersons very nice and professional, no hassle with getting the needed repairs done.

3 years ago

Reply from American Home Shield

Hi Kathleen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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