American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Marcio Menezes Austin, TX

I had a good experience with your company, however, it took a while to set an appointment/booking with 3rd party contractors.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Michelle Peck Williams Lexington, KY

30 minutes wait to talk ot real agent. Faucet in bathroom option was removed online after my faucet was replaced in garage.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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James Nash Jr Lansing, IL

I could not get a invoice of the plumbing work that was done by me.Tom Meltons plumbing to show for my home closeing upon saleing my home very disappointed

3 years ago

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Verified Customer

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Barbara Bickham Independence, MO

Your company is supposed to cover fixing appliances, systems but there's always something that AHS does not cover. Like Freon for my air conditioning unit.

3 years ago

Reply from American Home Shield

Hi Barbara,
I would be glad to speak with you to discuss the issues that have occurred.

Oct. 27th, 2022

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Verified Customer

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Arlene Rentmeester DE Pere, WI

Because I have had some very serious issues waiting for services , confusion , bad records etc . Too long to write but gladly willing to explain and help . a

3 years ago

Reply from American Home Shield

Hi Arlene,
Thank you for providing us with feedback about your American Home Shield experience.

Nov. 2nd, 2022

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Verified Customer

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Richard Adcock El Paso, TX

The vendor that was assigned to to the work at my home has not done it. I called it in on 7/16/22 and as of today the work has not even been started. I have been waiting since 7/19/22 for them to get a bulb for my microwave.

3 years ago

Reply from American Home Shield

Hi Richard, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Richard DellaSala Sarasota, FL

AHS contractors could not get the parts to fix my AC problem; a non-AHS contractor could and had the parts; but AHS, even after giving me permission to get an outside bid, rejected the bid and let me with no AC for weeks! AHS coverage covered nothing.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Donna Worden Farmington, MO

AC issues are always very difficult. Other appliances, I'm satisfied.been waiting going on 2 months for cash out. They never would contact contractor. I kept calling and was told they are still reviewing it.still no payout.

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Carla Henneberry Bethesda, MD

I am on my 2nd contractor and my water heater has been out for over a month. It is still not fixed with no communication.i am highly upset as I have 3 children. There has been no accomodations made or accountability taken for the long wait.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Robin Dash Perrineville, NJ

Warranty is a waste of money. The warranty covers basically nothing- people buy warranties for products b/c they are aged and your done print fails to cover a product that is "working to its capacity" for its age- I would never buy or recommend this warranty to anyone.

3 years ago

Reply from American Home Shield

Hi Robin, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Judy Boemia Baton Rouge, LA

The services companies that are used are good. But what you guys cover is t so good something has to be completely broken to be covered. Even if it not working right it won't be covered.

3 years ago

Reply from American Home Shield

Hi Judy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Mes P Wesley Olive Branch, MS

Because every time we have a problem and do a claim they send the least experienced with cheapest work they can find, when the people they send breaks something due to their lack of knowledge, nobody takes responsibility to fix, and it takes forever to get anything done.

3 years ago

Reply from American Home Shield

Hi Mes, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Carl Pollak Fort Worth, TX

Response was very good to my complaint, however, the AC tech did not resolve problem and indicated I needed a whole new system even though it is only 2 years old. Would not recommend the AC company.

3 years ago

Reply from American Home Shield

Hi Carl, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 12th, 2022

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Verified Customer

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Casey E Jacobs Alexandria, VA

The communication needs to improve significantly. Due to miscommunications between AHS and the vendor, my AC is still not fixed. This is already over month. To date it is still not fixed.

3 years ago

Reply from American Home Shield

Hi Casey, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Kathleen Trembath Killeen, TX

Service was very quick, repairpersons very nice and professional, no hassle with getting the needed repairs done.

3 years ago

Reply from American Home Shield

Hi Kathleen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Dave Richards West Palm Beach, FL

My experience was excellent. Kudos to Esteven. I believe that was the name of the service technician.

3 years ago

Reply from American Home Shield

Hi Dave, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Martha Ryals Garner, NC

We have had a great experience so far with the warranty company. Helpful app, nice service technicians.

3 years ago

Reply from American Home Shield

Hi Martha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Rich South Haven, MI

Very easy to obtain claim service. Recommended contractor was on time and corrected problem quickly.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Thomas Sparacio Plano, TX

Easy set up. Contractor arrived ontime. Diagnosed the problem and fixed it quickly. Very affordable.

3 years ago

Reply from American Home Shield

Hi Thomas, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Susan Shawnee Mission, KS

I was pleased with the results. I requested service and bad service within 2 days with the problem resolved.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Donna Glade Valley, NC

AHS backs up their plans, no matter what. And all contractors have been professional and efficient.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Barbara Fontenot Lake Charles, LA

I have no issues when I called. They are on top of it and put me in contact with the one I need to resolved the issue

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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anthony pesce Hubbard, OH

there are very good in addressing your problem!!!! BUT SOME OF THERE CONTRACTERS ARE TERRIBLE DON,T E

3 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for your feedback!

Aug. 10th, 2022

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Verified Customer

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Becky Barrickman Winter Haven, FL

The second customer service rep I talked to was extremely helpful and solved all the problems I was having.

3 years ago

Reply from American Home Shield

Hi Becky, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 9th, 2022

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Verified Customer

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Jas Mayall Huntington Station, NY

They assigned a contractor quickly and the company they used for my repair was prompt and efficient.

3 years ago

Reply from American Home Shield

Hi Jas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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erin Carmichael, CA

prompt service, constant updates, but sometimes the people they send out aren't as professional and friendly as they should be

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Irasema Garcia

Coverage is good. More things are covered than other companies. But I would like to be notified before renewal to discuss pricing. Annual prices change.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Charles Dee Brown Haslet, TX

It was somewhat difficult to understand the operators with foreign accents, but we managed to communicate what we needed to.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Shana James Dayton, OH

Anytime we have needed maintenance, the process is easy to book and the technicians have always been helpful

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Larry Ford Box Elder, SD

Prompt and professional. No matter what the issue was it was easy to start the claim process and get it fixed.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Jeff Picard Lolo, MT

Though our experiences have been mostly good, on more than one instance it has been a challenge to get assistance and resolution.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Verified Customer

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John Michael Patti Dothan, AL

It professional interaction with your representative and the quick turnaround on my claim request was excellent.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 9th, 2022

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Verified Customer

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Aslam Abdullah Fontana, CA

it took 3 weeks to get the work order. I had to call three times to remind them of the urgency. The plumbing company was not helpful . Its staff broke our cordless vacuume cleaner.

3 years ago

Reply from American Home Shield

Hi Aslam, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Samantha Schwartz Kelseyville, CA

It has now taken 4 calls to have my bathroom sink and outside faucet fixed and no results. It also took a few months to get resolution on my air conditioner.

3 years ago

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Verified Customer

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Steve Pelissier Greer, SC

American Home Shield is improving. Therefore, they have earned a second star. The last two times I have called them, the customer service representative actually had a professional attitude.

3 years ago

Reply from American Home Shield

Hi Steve, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Pranesh Halder Falls Church, VA

Took long time and multiple vendors. 1st vendor replaced motor but washer did not work. 2nd vendor replaced motor, then it worked. AHS charged much more to my credit card.

3 years ago

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Verified Customer

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Elana Flanigan Hendersonville, NC

Most of the time I get a service tech quickly. Can never get through to a CSR. Have a message out for a repair since January for our jet tub keeps getting cancelled and reassigned not one call back.

3 years ago

Reply from American Home Shield

Hi Elana, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Mohammed Siddiqui Portland, OR

Last time I asked for microwave glass window replacement repair, the person sent out assume did was customer fault and ahs didn't help me replace or fix my microwave as per ahs it is under their warranty to fix or repair

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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David Schoolfield Philadelphia, PA

The service call was made a week ago and the repairman perform a virtual inspection. He stated that he would have to order parts. As of today I have not herd back from him.

3 years ago

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Verified Customer

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Judi Freeman Glendale, AZ

I have tried to speak to a supervisor and their representatives hang up on me and don't document all pertinent information of my calls. Hopefully they are recorded

3 years ago

Reply from American Home Shield

Hi Judi, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your property address.

Aug. 10th, 2022

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Verified Customer

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Mike D'Angelo Moreno Valley, CA

The technician mis diagnosed original call. said it was underground and it wasn't because I hired a electrician who found the problem above ground in the timer box. that's where the short was. I paid $75 for a call that was not handled well. I'm thinking of discontinuing American home shield unless I get my $75 refunded

3 years ago

Reply from American Home Shield

Hi Mike, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Monica L Metzger Las Vegas, NV

All non- English speaking agents(difficult to understand) who read from a script and have no authority to help you. Everything is hurry up and wait: we'll I've been trying g to get my AC repaired since 6/8/22...I'm sleeping on the sofa ro try and keep cool and they are giving me BS excuses about my parts.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Phil Birmingham, AL

The company operates like a scam. They take your money, make you believe you are getting a good warranty for your home and then they make it extremely difficult to have anything repaired or replaced. There are many fees involved. I was even charged to fee to cancel my policy.

3 years ago

Reply from American Home Shield

Hi Phil, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Melissa Renee Talley Beaumont, CA

You were RUDE and unwilling to help. I had to ask for help from friends to get ANYWHERE from this company. Sue M finally helped. The reps on the phone laughed in my face and did ZERO TO HELP. ABSOLUTELY HORRIBLE CUSTOMER SERVICE.

3 years ago

Reply from American Home Shield

HI Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Peter Moraga Phoenix, AZ

Time after time claims are denied and this last one was the straw that broke the camels back. It was a simple toilet fix and the claim was denied , so very little value for a service that I pay monthly for and a service call fee. It's a waste of money and time.

3 years ago

Reply from American Home Shield

Hi Peter, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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michael anthony decicco Oklahoma City, OK

Got what I needed done. Did so in a timely fashion and once the correct vendor was contacted it was smooth sailing.

3 years ago

Reply from American Home Shield

Hi Michael. Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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belvin bruins Colfax, LA

Effectively addressed my questions. The representative was pleasant and knowledgeable about my plan.

3 years ago

Reply from American Home Shield

Hi Belvin. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing.

Jul. 29th, 2022

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Verified Customer

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Pat Brand Kingsport, TN

The technician did an outstanding job in taking care oc our issues with dryer, freezer and microwave promptly

3 years ago

Reply from American Home Shield

Hi Pat. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 29th, 2022

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Verified Customer

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Bob & Anita Hooper Howard, OH

Experience so far has beed good. Have not any major breakdowns of appliances or heating or A/C to know how you respond.

3 years ago

Reply from American Home Shield

Hi Bob. Thank you for taking time to share your experience. We apprecaite your feedback. We look forward to working with you for your future home repair needs and providing you with exceptional service.

Jul. 29th, 2022

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Verified Customer

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Pamela Henson Compton, CA

Not just dispatched to do one thing; they actually look for all possible causes, which could cause further harm.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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