American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Tom G. Walter Flowery Branch, GA

The good; very easy, fast and convenient claims process. The bad; questionable and unexperienced vendors. Very atrocious appliance replacement process.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Gwen Midlothian, TX

We have had them for 3 years. When it is a straightforward problem, things go well. We have an A/C problem that we have been dealing with since move mid-June. We cannot doing anything but wait on AHS assigned contractor to fix it.or not. AND we have paid our $225 hours n service fees. We are DONE.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Rod Spadavecchia El Dorado Hills, CA

We were giving terrible support from American Home Shield when our AC went out recently in the TEXAS summer heat. It took over a month to get the part needed to fix the problem and AHS never called to check on us or offer help in any way.

4 years ago

Reply from American Home Shield

Hi Rod, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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malicia nellon Stone Mountain, GA

Countless phone calls trying to get a ticket updated. Information never transferred to plumbing company so I had to take off work three times for one claim. Another time, I had to wait three days for a plumber even though my basement was flooding.

4 years ago

Reply from American Home Shield

Hi Malicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Dave Greenville, TX

Because you use the worst contractors who don't do anything anymore. You have your "help" desk in the phillipines who just read from a script. We have had AHS since we bought our house in 2000 and you have raised your fees and significantly dropped in quality and service. I am currently looking for a new plan.

4 years ago

Reply from American Home Shield

Hi Dave, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Marcia Crowe San Juan Bautista, CA

They don't communicate with the customer, I was waiting a week for them to get the report from the repair place and I'm still waiting for a copy of it and they've told me they would email it to me, which they didn't and havent

4 years ago

Reply from American Home Shield

Hi Marcia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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john f zollo Englewood, FL

Over 20 minutes I clearly stated I was charged for a service call that was cancelled and I never got a refund. She stated 4 times it was cancelled and I was not charged, but when I gave her the date and amount she said she saw the charge and I would have to send a Fax. All I want is my money back since there was no service call.

4 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Frank Carroll

I had an issue with the first AC company and they promptly sent out someone else that actually fixed my issue

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Steven Dresser

AHS is prompt in replying to me when I submit a claim, and that also assign a contractor to me immediately.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Dionne reicher

Easy to use when needed. Repairman was great, on-time, professional, diagnosed problem and fixed it.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Cynthia Black

They are really trying to get the dishwasher repaired. I am waiting for the 3rd company to send tech.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Debbie

They immediately contacted a contractor for my service request and sent me a text of who was assigned with their #

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Terence Vanecek

They took care of the fast and they did a great job hooking up the new system and hauling off the broken.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Michael C. or Lisa Collins

Most always get prompt help, problems solved. Some issues take longer but we are always served well

4 years ago

Reply from American Home Shield

Hi Michael & Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Michelle Taniguchi

The service man that of come to my house have been very knowledgeable and what they're doing and courteous

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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ELLA ROGERS Hill

American Home Shield was quick in getting an AC technician to fix the problem. They were very professional.

4 years ago

Reply from American Home Shield

Hi Ella, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Michael A DeBenedictis

The repairmen was very professional and explained the problem to us. Also how he was going to correct the problem.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Ray Nathan

Have used them 3 times. They were prompt. Fixed the problem and referred a friend who has joined. and efficient.

4 years ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Mark Williams

They responded quickly, the repair was completed within a day by a pleasant and knowledgeable technician.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Denise Lunetta

Are always very quick in having the appropriate company get in touch in order to set up an appointment for repair.

4 years ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Gry

Great response time. Great customer service. The company assisting responded within a day and addressed the matter

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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thurman mayfield patillo

We had such a good experience with Antech Appliance when the tech Jeremy came out to fix the issue on our dishwasher.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Patricia D'Souza

Everything was very fast. I also was very pleased with the service company that performed the work.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Matthew Matlock

Service was timely. With the video chat my repairman was so prepared and had the right parts with him!

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Gail Porter

They have been prompt in assisting with a company to fix problems with property and they stay in touch and follow up

4 years ago

Reply from American Home Shield

Hi Gail,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Tobi Bowen

Excellent service. For 100 deductible replaced old washer that couldn't be repaired with a much better new one.

4 years ago

Reply from American Home Shield

Hi Tobi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Ellison Hendrixson

I have recently had 2 repairs done and both were done in a timely manner with polite and capable service personel

4 years ago

Reply from American Home Shield

Hi Ellison. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with exceptional service in the future as well.

Jul. 28th, 2022

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Verified Customer

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Christopher R THORNE

They've been punctual and efficient about meeting your needs, and give you good value for the protection

4 years ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Jerrie Neeley

AHS was quick to respond. The two service men were kind and curteous & they were able to fix the problem.

4 years ago

Reply from American Home Shield

Hi Jerrie. Thank you so much for your positive review. We are very happy to hear that you so pleased with the service you received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience in the future.

Jul. 28th, 2022

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Verified Customer

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Calvin Holland

Because they're very professional and efficient and they did everything in the shortest possible time.

4 years ago

Reply from American Home Shield

Hi Calvin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Guy young

When I didn't want the company that they initially recommended they found a company that exceeded my expectations.

4 years ago

Reply from American Home Shield

Hi Guy. Thank you for sharing your service experience with us. It is really great to know that you expectations were exceeded. We look forward to providing you with exveptional service in the future as well.

Jul. 28th, 2022

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Verified Customer

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Sarah Super-Moses

Every part of our experience was positive beyond all our expectations. So glad to report it with this survey.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Avez Bashadi

Because I think it's great that they fix it but being that we pay so much into the company now and then they should replace with new

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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No thanks

Sending repair vendors are very timely, no issues with vendors. However, I feel AHS should pay more on freon for air conditioner

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Charles M Wadro

Being able to call a central point for all maintenance needs is very good. The thing I would like to see is a choice of service providers.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Sharon La Roux

Good service, fairly prompt response time from date of service request to getting an individual to come fix the problem.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Juan Carlos Reboulen Bernal

Contacting repair people is easy, the people they use are great, system works well, only negative is it's getting to be a bit expenxive

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Andrew Wickman

I've gotten reasonably good service, but I am checking out other home service warranties because rates go up every year. Mine went up $15 a month

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Michelle Ward

2 visits to repair an easy fix. Should have been fixed with filter and capacitor was replaced. Still did t work after a week. Seems to be better with filter change.

4 years ago

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Verified Customer

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Elizabeth Brightwell

I am supposed to be getting my air conditioner replaced. It has been over 3 weeks and no air conditioner. It is over 100 degrees where I live and no one can tell me the air conditioner is in the shipping process.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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LaVonna L Propst

Most of the companies that they work with take too long to make an appointment. Once they come out half of the parts for the repair are not covered. You still have to pay a bunch of money to get your appliance repaired.

4 years ago

Reply from American Home Shield

Hi LaVonna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Jose Santiago

Iv been waiting for 2mos to have my garage door opener fix the contractor that was sent out mess it up more my garage don't even close all the way now.I been in my house for 29yrs and it all ways close

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Ronald Rockefeller

I've never had a problem with AHS. Always professional and the work always gets done

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ronald, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Laurie Hendriks

I've been waiting for AC service for over a month in 100 degree weather. This company is impossible to work with and you care absolutely nothing for your customers. This is evident from your robotic non-communicative customer service reps. to your unreasonable policies, concerning outside vendors. This company is the worst!!!

4 years ago

Reply from American Home Shield

Hi Laurie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Verified Customer

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Evelyn Hill

I been with AHS many years and I always satisfied but this time I have a issue with toilet leaking problems but now is month go by and problems still exist and every time I have hold the phone 1-2 hours to getting response from service departments Who have those time

4 years ago

Reply from American Home Shield

Hi Evelyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Betty

After the diagnosis - AHS approved ordering the part for my AC unit, but instead of ordering the appropriate part which would fit my unit - I had to wait 8 business days for a part that was not only defective but DID NOT even fit my unit appropriately!!!

4 years ago

Reply from American Home Shield

Hi Betty, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Larry Dalconzo

Had to wait 5 days for a/c repair, because AHS only has 1 service contractor in my area. Very unacceptable. I was 96 degrees with a heat index of 107.Had to stay with friends so our dogs didn't die. Cu service was rude and uncaring. I changed to AHS because I heard they were the best warranty company, i was obviously misled.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 22nd, 2022

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Verified Customer

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BOB HAMM

Because I've been without AC and it's been over 105 degrees each day. Today is the seventh day. AHS has been dragging their feet on getting the approval. I also have have my 81 mother living with me and I'm afraid she will dehydrate. She has dementia and forgets to drink water.

4 years ago

Reply from American Home Shield

Hi Bob, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Verified Customer

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Dena Ratliff

Wash machine was not repaired after 1 month delay and rescheduled then when work was done left part hookup untightened and wash machine flooded floor. They put off coming back to repair 7 days. I have to call and pay for another repair shop to fix problem that same day.

4 years ago

Reply from American Home Shield

Hi Dena, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Rabia Basit

They removed my AC coverage & I doing know, I'm sure they were aware it was time for it to be replaced based off of the AC tech that was here last fall. What a scam. And now I've been paying $69 a month for no reason in my eyes. I mainly had it for the AC

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 22nd, 2022

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