American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Rebecca Jackson Cincinnati, OH

Contractors are not reliable, poor communication and execution. Call center staff take to long to transfer to management to find solutions to problems.

4 years ago

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Verified Customer

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Gail Scott Menomonee Falls, WI

Impossible to call; vendors that are assigned are hit or miss, mostly miss. We use because it was paid for by the seller of our house but I would never purchase a warranty again. There is no value.

4 years ago

Reply from American Home Shield

Hi Gail, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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The person I spoke to was very nice patient and took her time to make sure I understood what she was saying

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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DW Davis Arlington, TN

Greenway originally assigned but could not come for 8 days. I called AHS back and Agent reassigned the job to Best.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Florence Lane Porterville, CA

AHS has been my warrantee company for 20 years and has helped me with home repairs in a prompt and professional manner.

4 years ago

Reply from American Home Shield

Hi Florence, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Prasanna Singiresu Ashburn, VA

Excellent customer service and very prompt in answering questions whenever I tried reaching out to them.

4 years ago

Reply from American Home Shield

Hi Prasanna, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Jacqueline Bauknight Augusta, GA

A servicer is immediately assigned. The providers are friendly, professional, and they explain what they are doing

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Natalie V Honolulu, HI

Amazing customer service. Always incredibly professional, responsive with any issues and efficient. Truly impressed.

4 years ago

Reply from American Home Shield

Hi Natalie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Oletta Brunswick, GA

Everything was done in a timely manner. Only had to pay for service call. Product was replaced with no issues

4 years ago

Reply from American Home Shield

Hi Oletta, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Maryann Hinton Cincinnati, OH

The first technician was unable to fix my air conditioner. The second one they sent fixed my air conditioner.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Mark Edward Rowland Hot Springs National Park, AR

They have always been there when I had a problem. Vendors that work with them seem to be professional and friendly.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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John Cadena Abilene, TX

Contacted repair team promptly and had AC fixed by 10 AM for the cost of deductible. Great Experience with AHS

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Steven Beecher San Jose, CA

Fridge broke, first vendor couldn't come for 10-days, AHS found a second vendor who arrived the next day

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Angela Brown Aiken, SC

They always provide speedy service and resolutions when I have issues with home appliances or system.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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mike Wichita, KS

Best Company found the problem in less than 20 minutes and had my ac working great Great service from all of the techs.

4 years ago

Reply from American Home Shield

HI Mike, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Gerald Myers Columbia, SC

Delivers prompt serve. Excellent customer service and the technicians they send out are very professional.

4 years ago

Reply from American Home Shield

Hi Gerald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Tary Touhey Dunnellon, FL

I used them twice and both times the tech's we're professional, courteous and willing to answer my question !

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Richard Mankoff Aubrey, TX

They kept me informed all the way through the service. I could track the repairman as he was coming to my house.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Barbara Capobianco Mesquite, TX

I have been satisfied when I call them, I get a real person, and if I put request online, I have appointment quickly

4 years ago

Reply from American Home Shield

Hi Barbara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Misiunas Papillion, NE

They have been quick and attentive to our requests. Easy to manage through a claim and 24 hour access!

4 years ago

Reply from American Home Shield

Hi Misiunas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Arthurene Walker Richmond, TX

Knowledgable of problem and quick response. Tech was able to diagnose the problem and provide a quick solution.

4 years ago

Reply from American Home Shield

Hi Arthurene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Angie Sturr Cottonwood, CA

When I put in a service call it is done immediately. Too bad some of the companies weren't as efficient as AMS

4 years ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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John Anglin Lafayette, TN

Service and value techs where knowledgeable and professional and everything done in a timely manner

4 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Curtis Mitchell Harker Heights, TX

Customer service is outstanding. Timely resolution to my issue. Contracted workers are very professional.

4 years ago

Reply from American Home Shield

Hi Curtis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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David S Kropf Macungie, PA

Everything was addressed and fixed. It took several trips because of parts but that is understandable.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Larry Mounts Leesburg, FL

The first contractor that was sent out,kept replacing parts over an 8 week period of time and finally admitted they couldnot repair it

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Andrea Weaver Crescent City, CA

I have never had a problem getting service, but sometimes timing is slow. Thankfully nothing i have needed was emergent to me

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Harold Littlejohn Columbia, SC

They're good but, I didn't give a 5 because the company that I had took more time than I liked in order to get to my air conditioning.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Gabriel Long Sevierville, TN

Overall, solid experience. The process gets bogged down, when as the customer I have to wait and wait and wait for the subcontractor to fit me in.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Carole Wells

I have a heart condition and my HVAC still isn't repaired after 2 summer months.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 25th, 2022

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Verified Customer

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Denise ODaniel Raleigh, NC

My dryer was fixed within a little over a week which was great; had they used the initial video call, it could have been faster

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Cynthia Jenkins Olive Branch, MS

I've only had a couple of times I had to call them back and get another company to fix the problem. They're good at making sure everything's ok.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Patricia Young Aiea, HI

The service is great and easy to use but the monthly cost is increasing and may be too expensive for me to maintain if it continues to increase.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Debbie Winn Harvard, IL

Service was good, just took a couple weeks to come the first time and then 2 weeks to come back to install the new parts

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Gayla Jurevich Oklahoma City, OK

The service fee is too high. The technician was great. I've had two visits and I'm not sure which visit the survey applies.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Marcia Alexander Spring Valley, NY

The Technician was excellent. However, American Home Shield did not send an electrician to fix the doorbell or the light.

4 years ago

Reply from American Home Shield

Hi Marcia, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Jean Pierre Poutous El Cajon, CA

Was very disapointed and was going to terminate my association with AHS when the rep from the Phillipines sent to to a clerk who I could understand and she fixed everythingo

4 years ago

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Verified Customer

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Abigayle Harrington Houston, TX

I had a lot of trouble getting a response after the contractor came out. When escalating, or asking for help i continuously just got a script. It took too long to escalate and everyone kept saying the same thing.

4 years ago

Reply from American Home Shield

Hi Abigayle, Thank you for sharing your most recent American Home Shield experience. I would be glad to speak with you to assist.

Jul. 11th, 2022

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Verified Customer

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Kyle Smith Tehachapi, CA

Two AHS contracted plumders indicated my Hot water heater is not work properly and the hot water heater is so old they can not get parts for it to fix it. AHS has denied replacement request from both plumbers and have done nothing to fix my hot water heater. What a great service.

4 years ago

Reply from American Home Shield

Hi Kyle, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Connie Comstock Wichita, KS

I've now been waiting a call back (for the 3rd time). They were to review the recorded phone call to verify that I was offered a rate different from what I was charged. It's been another week when promised 24 hours from the escalation department. I will be filing a complaint with the Better Business Bureau and possibly canceling my service.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 12th, 2022

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Verified Customer

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Connie Olson Scammon Bay, AK

My washing machine broke they had somebody come out and look at it the technician told him it was not wear and tear I called the manufacturer and they said it was wear and tear and Home Shield will not pay for it to get fixed so I had to go buy a new one on my own so I'm going to look for a different place to go

4 years ago

Reply from American Home Shield

Hi Connie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Mike Snyder Reno, NV

AHS takes too long to provide service...and when NO agent is available 48 hrs is too long. The Plumbing firm you use in CO (Crown Home Service) is Nonresponsive and you still use them. Any plumbing issues take a minimum of 48 hrs and that is too long for a rental to NOT have service.

4 years ago

Reply from American Home Shield

Hi Mike, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Verified Customer

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Kenneth Strand Portland, OR

They sent the wrong contractor and keep trying to charge me. Even after a supervisor said it was taken care of it wasn't. Still getting emails about a past due bill. I paid them for the service that was done. Still telling me I'm past due.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Verified Customer

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Cindy Troy, OH

A/C was not cooling. Contacted AHS. Service technician arrived 2 days later. Unit needed 8lbs. Freon. We paid $880 for freon. AHS only paid $10 per lb. And freon costs $120 per lb. Freon should be considered a part since an air won't work without it and we were told all parts and labor were covered.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Sherri Banks Melville, NY

The communication with American home sheild is terrible . I have called multiple times to talk about my problem ans every time I get no where . When I ask for a supervisor they tell me there is no one available. My pool heater is still not working properly.

4 years ago

Reply from American Home Shield

Hi Sherri, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Verified Customer

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Andres M Ruiz Spotsylvania, VA

Horrible contract service. They did not honor their 50 dollars off on my last service fee for the pool. The pool service took 2 weeks for a guy to come and tell me my issue wasn't covered and I was charged 100 bucks. This is horrible service and will not be renewing againe

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Verified Customer

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Daniel Ritenour Huachuca City, AZ

They don't fight the repairs that are needed . They have always repaired and fix or replace the problem.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Roel Perez Austin, TX

Fast knowledgeable repair service. HS has great Customer service after the repair with a follow up call.

4 years ago

Reply from American Home Shield

Hi Roel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Sheila Holland Tuscaloosa, AL

AHS was prompt scheduling the repairs requested and assisting me in securing the replacement or replacement parts.

4 years ago

Reply from American Home Shield

Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Joe Crumb Country Club Hills, IL

Cause they work with you when I had a emergency they was right on the service people call me ten minutes later

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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