American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Dena Ratliff

Wash machine was not repaired after 1 month delay and rescheduled then when work was done left part hookup untightened and wash machine flooded floor. They put off coming back to repair 7 days. I have to call and pay for another repair shop to fix problem that same day.

4 years ago

Reply from American Home Shield

Hi Dena, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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BOB HAMM

Because I've been without AC and it's been over 105 degrees each day. Today is the seventh day. AHS has been dragging their feet on getting the approval. I also have have my 81 mother living with me and I'm afraid she will dehydrate. She has dementia and forgets to drink water.

4 years ago

Reply from American Home Shield

Hi Bob, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Verified Customer

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Rabia Basit

They removed my AC coverage & I doing know, I'm sure they were aware it was time for it to be replaced based off of the AC tech that was here last fall. What a scam. And now I've been paying $69 a month for no reason in my eyes. I mainly had it for the AC

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 22nd, 2022

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Verified Customer

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Laurie Hendriks

I've been waiting for AC service for over a month in 100 degree weather. This company is impossible to work with and you care absolutely nothing for your customers. This is evident from your robotic non-communicative customer service reps. to your unreasonable policies, concerning outside vendors. This company is the worst!!!

4 years ago

Reply from American Home Shield

Hi Laurie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Verified Customer

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Brian

I paid for a warranty and I feel you use your own companies so that they can word their finds in the report in a way so that you don't have to pay to fix the problem. So when my warranty expires I will not be renewing my warranty with your company.

4 years ago

Reply from American Home Shield

Hi Brian, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your proeprty address.

Jul. 25th, 2022

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Verified Customer

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Karen Fox Waxahachie, TX

Kept getting the run around with customer service regarding my air conditioner. It was 94 degrees in the house and I had an elderly person with asthma. After almost 30 hours I was given the go ahead to source a vendor for repairs.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Thomas Oscar Taylor Ellicott City, MD

I purchased this warranty thinking it would provide peace of mind and help. But, i went weeks without having my AC fixed. the offshore team was rude and unknowledgeable and didn't provide much assistance. After finding someone ourself, having someone come assess, we were then told the claim was denied.

4 years ago

Reply from American Home Shield

HI Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Verified Customer

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Tim Smart Lithonia, GA

Took over 6 months to get evaluations done by 2 different contractors...after numerous calls to the company to get the broken whirlpool tub looked at. Only to have our claim denied...But only after they tried to get US pay the co pay TWICE. These 'policie's are a total scam

4 years ago

Reply from American Home Shield

Hi Tim, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Verified Customer

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Sandra Daniels Cedar Rapids, IA

It's not worth it. By the time you add up what you speaks a year and the $75 claim then they say well we will cover this but will need to pay for that oh and what they fix things with are not equal to what you had to start with.

4 years ago

Reply from American Home Shield

Hi Sandra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Verified Customer

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Terence Nolan Raleigh, NC

Inapt customer service people can't even speak the language. The lack of action on your part has caused extensive water damage to my house. It took over a week fighting with customers service rep to get a plumber out to my house while water leaked from the dishwasher all the way to the basement

4 years ago

Reply from American Home Shield

Hi Terence, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Verified Customer

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Francis Thornton Joppa, MD

They have unreliable contractors that cancel all the time and aren't held accountable for nothing. The answering service speaks poor english and have pre answered responses no matter the question. And they try to replace high dollar equipment with cheap cheap Chinese stuff.

4 years ago

Reply from American Home Shield

Hi Francis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Eisenhauer Three Bridges, NJ

I filed a service request on 6/26, it was canceled on 6/28 without notifying me, I had to wait until 7/5 for AHS to reopen the request, the new contractor just diagnosed the problem (for the second time) and I am waiting for parts to be ordered and then installed. I do not trust AHS to take care of a service request

4 years ago

Reply from American Home Shield

Hi Eisenhauer, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Verified Customer

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AJ Foster Pasco, WA

American home shield sent Johnson HVAC to my house and they did resolve my issue and gave me multiple appointment they did not keep, HSA refused to send another vendor to my house for 16 days until my basement started smelling and mold started forming on the water that was stagnant

4 years ago

Reply from American Home Shield

Hi AJ, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Rozanne E Adams Pattonville, TX

I have called AHS eleven times for the same issue, told the story to a different person each time, have been escalated to authorizations and Contractor Relations twice, been told I'd get a callback, and never do. Six weeks later, I still have the problem. Inexcusable. Will not be renewing.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 14th, 2022

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Verified Customer

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Terry Harrison Martinsburg, WV

I had an issue with the first AC company and they promptly sent out someone else that actually fixed my issue

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Dr Curtis L Jordan I New Market, AL

We have had excellent service with each request for service. Very happy with the company and coverage

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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David Lund Rogers, MN

They are very quick to respond to a service request and the repair folks they contract with are reputable.

4 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Dana McQuade Dorsey, IL

Quick service and friendly reps! I only had one problem with a contractor and AHS helped me resolve it.

4 years ago

Reply from American Home Shield

Hi Dana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Amy Hanninen Rineyville, KY

From our first request for service until the replacement was made, was just a few days. Excellent service.

4 years ago

Reply from American Home Shield

Hi Amy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Tim Lightfoot Camas, WA

Whenever I've needed some extra help with maybe getting someone to the house faster they have helped make it happen

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Karon Allen Rowlett, TX

The technician and company that resolved my issue were excellent. I would recommend them to anyone who asked.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Donna Wildberger West Palm Beach, FL

Excellent service. As a customer I was taken care of in less than 24 hours. That's good customer service.

4 years ago

Reply from American Home Shield

Hi Donna, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Christian Sayre Springfield, VA

It was very easy to file a claim. I was surprised how quickly a service technician was dispatched to my home.

4 years ago

Reply from American Home Shield

Hi Christian, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Don Fife Selah, WA

There was a little mishap with getting back to me in a timely manner but once that was resolved. The process was good

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Kathy Shaw Hardy, VA

Everyone was helpful. I was able to get a new water heater and felt like the tech person cared about me.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Al kellogg Palmdale, CA

got all repairs and helpful agents,had 2 repairs and i am happy to have this coverage,retied 74 year old lady

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Dan De Riemer Roswell, GA

Plans are great! When I have had issues with my A/C, contractor cam out same day for fix issue (s).

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Steve Eckert Cedar Park, TX

I have never had an issue with AHS. The technicians they send out have always been very professional and courteous.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Troy Ogden Joshua, TX

I ran into a minor glitch (outside of AHS's purview), and AHS moved quickly to help resolve. Thanks AHS!

4 years ago

Reply from American Home Shield

Hi Troy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Tiina Allen Surprise, AZ

Everything rated an excellent except when the technician came to the front door Instead of going to the back door as I had requested.

4 years ago

Reply from American Home Shield

Hi Tiina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Glenda Jarero West Covina, CA

Requesting assistance is relatively easy. The only reason the rating wasn't a 5 is because American Homeshield did not cover everything.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Steve Frost Marble Falls, TX

The service provider did an excellent job but it took 3 weeks to get someone sent out and I lost everything in my freezer and fridge.

4 years ago

Reply from American Home Shield

Hi Steve, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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Tomy E Mayers San Antonio, TX

Easy from an enduser standpoint. Called customer service once, that person was clueless but everything else has been super easy.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Rebecca Jackson Cincinnati, OH

Contractors are not reliable, poor communication and execution. Call center staff take to long to transfer to management to find solutions to problems.

4 years ago

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Verified Customer

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Reese Hand Weatherford, TX

Because the technician suggested that I had a leak in my AC refrigerant line, but he never went up into the attic to see specifically if that was the problem

4 years ago

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Verified Customer

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Mark mixon Hallsville, TX

Slow in offering a resolution. One of their reps mentioned a CIL when I was displeased with the estimate from their HVAC provider. Never heard any details about a CIL even though I asked for an explanation.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Christina Selbyville, DE

They have let me wait for over 3 weeks without getting my toilet fixed. Mostly speaking to Indian people who are very hard to understand. Nothing gets solved after 10+ phone calls

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Gail Scott Menomonee Falls, WI

Impossible to call; vendors that are assigned are hit or miss, mostly miss. We use because it was paid for by the seller of our house but I would never purchase a warranty again. There is no value.

4 years ago

Reply from American Home Shield

Hi Gail, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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*************"***""

The person I spoke to was very nice patient and took her time to make sure I understood what she was saying

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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DW Davis Arlington, TN

Greenway originally assigned but could not come for 8 days. I called AHS back and Agent reassigned the job to Best.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Florence Lane Porterville, CA

AHS has been my warrantee company for 20 years and has helped me with home repairs in a prompt and professional manner.

4 years ago

Reply from American Home Shield

Hi Florence, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Prasanna Singiresu Ashburn, VA

Excellent customer service and very prompt in answering questions whenever I tried reaching out to them.

4 years ago

Reply from American Home Shield

Hi Prasanna, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Jacqueline Bauknight Augusta, GA

A servicer is immediately assigned. The providers are friendly, professional, and they explain what they are doing

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Angela Brown Aiken, SC

They always provide speedy service and resolutions when I have issues with home appliances or system.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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mike Wichita, KS

Best Company found the problem in less than 20 minutes and had my ac working great Great service from all of the techs.

4 years ago

Reply from American Home Shield

HI Mike, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Natalie V Honolulu, HI

Amazing customer service. Always incredibly professional, responsive with any issues and efficient. Truly impressed.

4 years ago

Reply from American Home Shield

Hi Natalie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Steven Beecher San Jose, CA

Fridge broke, first vendor couldn't come for 10-days, AHS found a second vendor who arrived the next day

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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John Cadena Abilene, TX

Contacted repair team promptly and had AC fixed by 10 AM for the cost of deductible. Great Experience with AHS

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Maryann Hinton Cincinnati, OH

The first technician was unable to fix my air conditioner. The second one they sent fixed my air conditioner.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Richard Mankoff Aubrey, TX

They kept me informed all the way through the service. I could track the repairman as he was coming to my house.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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