American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Suzanne reilly Folsom, CA

Not thrilled with timeliness of a plumbing repair. You charge me up front the deductible then your vendors come without the appropriate piece required to repair and I'm told to wait ? We will call AHS for approval of a new unit. I spent darn near the replace my price in a deductible - and still don't have a kitchen sink repaired.

2 years ago

Reply from American Home Shield

Hi Suzanne, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Lesley Ervan Lancaster, CA

Poor customer service on my situation. Have been waiting 20 days for the assigned contractor to come do work. When I reached out 3x for assistance all I get is the run around that they will try reaching out to contractors. They get the same result of no response, but won't bother to cancel and reassign ticket.

2 years ago

Reply from American Home Shield

Hi Lesley, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marcine A Robinson Memphis, TN

Very Poor service from all the contractors I have been assigned whenever I need repairs done. Memphis has been experiencing 3 digits weather and never got a contractor to fix my A?C Had to use another Company so the occupants of this property die of a heat stroke!!!!!!

2 years ago

Reply from American Home Shield

Hi Marcine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Cook Euclid, OH

I paid my bill your company is saying didn't, but my bank statement and the bank it self said it was paid. I look on your website and it states it's paid. Then I get a phone call from your company that July is paid but June is not. THAT DOES NOT MAKE ANY!!! SENSES AT ALLLLLLL!!!!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

check_circle

Verified Customer

star star star star star

Anna Redlands, CA

It was very easy to book online service. Their team are professionals and very knowledgeable in their own field.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Patrick Waibel Fort Myers, FL

On time, very professional, and very polite and know what he was doing and clean up everything before leaving

2 years ago

Reply from American Home Shield

Hi Patrick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

gwendolyn williams Gainesville, FL

They offer good, quality service from trusted vendors. I just which they would use more local companies.

2 years ago

Reply from American Home Shield

Hi Gwendolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Olivia Buruca Winston-Salem, NC

I like how easy I can go online and make my service request and how quickly they try to accommodate it.

2 years ago

Reply from American Home Shield

Hi Olivia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Katie Prairieville, LA

They had someone out to fix my sink within 3 days of putting in a ticket. The company was fast and professional!

2 years ago

Reply from American Home Shield

Hi Katie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Theresa M Anderson Youngstown, OH

Because I put in a online request, they confirm and get working on finding a pro to come out and resolve the problem.

2 years ago

Reply from American Home Shield

Hi Theresa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Chris Welch Virginia Beach, VA

My refrigerator became unfixable and AHS replaced it with a new one. No questions asked. Very quick too.

2 years ago

Reply from American Home Shield

Hi Chris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

PATRICK EATON Hoschton, GA

They are responsive and flexible. One contractor moved too slow; so they shifted to a more responsive one!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Joann K

Pleasant and very helpful. Service was good and timely

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

Perry Rellin Cibolo, TX

They processed my request promptly, allowing both my garage door openers to be repaired within a week.

2 years ago

Reply from American Home Shield

Hi Perry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Becki Dean Park Hills, MO

They are very quick to get a repair person out to you, as well as they quickly get repairs completed

2 years ago

Reply from American Home Shield

Hi Becki, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Albert Chioye Tucson, AZ

Fast answer. Professional and efficient service solutions always provide wonderful customer service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Albert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

check_circle

Verified Customer

star star star star star

WJK Prospect Park, PA

They're always responsive to my needs and when something isn't done to satisfaction they always make it right.

2 years ago

Reply from American Home Shield

Hi WJK, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

William L. Schwartz Copperas Cove, TX

The repairman was kind and courteous. The quick response to my replacement dryer was greatly appreciated.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Brian K Mackey Fuquay-Varina, NC

They did a good job. The tech was very polite and knowledgeable. He was able to resolve our issue shortly after he arrived.

2 years ago

Reply from American Home Shield

Hi Brian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Stephanie DeMaro Westmoreland City, PA

I expected more to be covered. The service was excellent, but I didn't expect to be paying out of pocket for things that I thought was covered.

2 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Jamie Lampman

The technician they sent out located the problem with our air conditioning system leaking condensation water onto our floor and had everything with him to solve the problem. Since we upgraded to the platinum plan, everything was covered.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jamie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Karyn Jones Temecula, CA

The majority of the time their referrals are great. A few of the businesses I would not want to business with them otherwise.

2 years ago

Reply from American Home Shield

Hi Karyn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Bobby Jacks Lufkin, TX

I was mostly kept informed of each step in the process. The service techs were knowledgeable as well as their office staff.

2 years ago

Reply from American Home Shield

Hi Bobby, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Tom Jarrell Etowah, NC

Feel contractors do the least causing inferior work and customer having to make multiple calls on appliance repairs. Makes for additional cost to both AHS and customer.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry Walker Saint Peters, MO

Take way too long for air conditioning repair, not due to failure on repair technician's part, but because AHS contracted with a repair company that is a one shop, and gets woefully behind when the air conditioning season kicks in. We're in our 80's, and to suffer through 4 full weeks without air conditioning is unacceptable!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Kennedy Tallahassee, FL

I've had to chase them and a technician to actually fix my ductwork for over a week and counting. Called multiple times to speak with representatives who gave me conflicting information. Nothing is clear, not even in the contracts. I wish I could say I want to renew, but it's looking like SLIM chance at this point.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Erik Johnson Princeton, TX

I tried to cancel my contract after not getting the free air conditioner tune up in 2021. I was told I had to wait a year. Then I called up a year later to cancel and I was told there was no contract and I could have canceled anytime. Dishonesty will get you no where.

2 years ago

Reply from American Home Shield

Hi Erik, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennine Reid Vail, AZ

Usually I have no problem with AHS however my garage door stopped working and I placed a service order January 18 and as of today June 17 it still is not fixed. I keep getting the run around. This company should better ways of fixing problem contractors instead of giving customers the run around.

2 years ago

Reply from American Home Shield

Hi Jennine, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Britney Brown Mays Landing, NJ

Our experience was excellent. Our contractor contacted us within 24 hours and our issue was fixed quickly.

2 years ago

Reply from American Home Shield

Hi Britney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Marliss Laughridge

They came the same day I called and they were able to jump start my compressor and my air conditioner was working.

2 years ago

Reply from American Home Shield

Hi Marliss, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Rose Williams Reynoldsburg, OH

Quick response time. Every technician highly knowledgeable. Highly recommend to friends and neighbors

2 years ago

Reply from American Home Shield

Hi Rose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Marian Peters Houston, TX

Jose was very knowledgeable and he replaced and installed 3015 MTD DVAL RUN CAPACITOR on Thursday, June 9, 2022

2 years ago

Reply from American Home Shield

Hi Marian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Summer straus Las Vegas, NV

I like being able to do everything on the website and pay in advance. It's easy, fast, and convenient.

2 years ago

Reply from American Home Shield

Hi Summer, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Fernando Lopez Las Cruces, NM

My request for service was acted quickly and a technician was assigned the same day and my repairs were taken care of.

2 years ago

Reply from American Home Shield

Hi Fernando,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Tilaya Green Upper Marlboro, MD

Because the two companies they sent to my house did an excellent job replacing my water heater and air conditioning.

2 years ago

Reply from American Home Shield

Hi Tilaya, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Deborah Wilkerson Mesquite, TX

I have had AHS for many years. Over the years they have gotten much better and respond quickly to my request.

2 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Stacy Amendola Leander, TX

When I needed help sooner they got me what I needed and saved me from being without my A/C in 100+ degrees

2 years ago

Reply from American Home Shield

Hi Stacy, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Pam Darity Fletcher, NC

It's easy to make a service request via online.The service appointment is within reasonable timeframe.

2 years ago

Reply from American Home Shield

Hi Pam. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Dennis Maria Fort Mohave, AZ

Quick response when help requested. Service folks sent are punctual and professional. Thanks American Home Shield.

2 years ago

Reply from American Home Shield

Hi Dennis, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Susan Fort Mill, SC

I had 3 appliances serviced for one service charge. I saved a lot of money using American Home Shield.

2 years ago

Reply from American Home Shield

Hi Susan, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Douglas M Woodward Shellsburg, IA

Very easy to get things done!! Give them a call and they get a person on your task as soon as the next day or earlier.

2 years ago

Reply from American Home Shield

Hi Douglas, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Kathleen Ferrer Bakersfield, CA

The service providers have gotten much better. Also, I like entering my request through the computer.

2 years ago

Reply from American Home Shield

Hi Kathleen, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

LaSydia Patterson Marietta, GA

I had 2 open orders at 2 different properties. I don't know which one is being asked for. If you can identify which property, I can more intelligently answer your survey.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerry Jones Bude, MS

It took 4 weeks to get a technician to come look at my stove. On May 17th AHS sent me an email to inform me they were sending a check for $617. The check has not arrived. The check is a week late getting to me as of yet. When will the check get here?

2 years ago

Reply from American Home Shield

Hi Jerry, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

STEVEN P. SMITH Camano Island, WA

I had to call 8 times to try to schedule a service appt for my fridge and 7 different associates were unable to help me with the simple request. One even going so far as telling me that their guidelines would not allow the appt. to be made. The last person I spoke with was finally able to assist. Felt like I was doing their job for them.

2 years ago

Reply from American Home Shield

H Steven, I hate to hear about your American Home Shield service experience and the issues that have occurred.

Jun. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Aaron Las Vegas, NV

They tried thier best to deny a claim. I made multiple calls and asked for a supervisor multiple times and was never transferred or able to speak to a supervisor. My air conditioner was out for over 3 weeks and I had to fight to get it repaired.

2 years ago

Reply from American Home Shield

Hi Aaron, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamey Donohue Westerville, OH

I feel lied to, first person came to my house said there was an issue with my a/c, follow up came to fix it said nothing was wrong it's my insulation and he doesn't need to look at the first person reports. That he was there to make problems disappear

2 years ago

Reply from American Home Shield

Hi Jamey, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Adkins Hull, GA

After 3 years of just "fixing" the AC unit with no increase is cooling, it was determined that we needed an whole new unit. At this time, all of a sudden it was "determined that lighting had hit it" and is was not under warranty. The service was ok for small appliances but failed me when it came to the big stuff.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim Gallagher

38 days without AC and temperatures in the 90's. My assigned contractor walked away from the repair and told me to find someone else. Called another company and waiting for a part to arrive turning this mater over to my attorney to pursue legal remedy.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Gary Bivins, TX

They used a local company that I am familiar with and they were able to repair my units quickly and efficiently.

2 years ago

Reply from American Home Shield

HI Gary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

American Home Shield Reviews