American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Eugene Earl Sr Mount Pleasant, TX

Responsive. Timely. Vendor was prompt and knowledgeable in both identifying and resolving the. Issue with my a/c system.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Michael Mayo Denton, TX

The people on the phone were very helpful with my problem. It seems sometimes the company waste money continually only doing repairs.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Ramesh Kuppusamy Tracy, CA

Service request availability online and phone. Prompt response by ema confirmation upon assignment to service provider

4 years ago

Reply from American Home Shield

Hi Ramesh, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Tyrome Vereen Lawrenceville, GA

I didn't expect to pay the amount I did having the insurance. The technicians were courteous, professional, prompt and great service.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Kendal Johnston Abilene, TX

Want cover all my major maintenance needs despite high cost of product per year as promised on plan and get run around and conflicting information with customer service!

4 years ago

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Verified Customer

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Gina McDonald Defiance, MO

Things are said to be covered - then I am told it isn't. Can't understand the representatives. They are in the Philippines and dogs are barking in background. Takes way to long to get service when putting in a claim.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Verified Customer

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Loretta Adams Pensacola, FL

Rates verses services .. this year alone I've had AHS services and I've haven't been able to keep my Ac unit running.. not to mention the renewal fee change I feel like I can find a cheaper service

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 1st, 2022

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Verified Customer

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Marlon Anicete Rineyville, KY

Bad customer service. I issue with a representative. She didn't want to give me her representative number and she also said they don't have one. She called me a liar. Was not helpful with my concerns.

4 years ago

Reply from American Home Shield

Hi Marlon, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Thomas Speese Cincinnati, OH

Because the contractors they have beat around the bush and won't replace what I need replaced after the third go around in 2 years. Like why even have the insurance if they're not going to stand behind it.

4 years ago

Reply from American Home Shield

Hi Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Stella Plunkett Santa Clarita, CA

The phone directory when I first call can never find "my" right contract because I own 2 homes. It down not give me an option to input or request a different contract number other than to hold for many many minutes.

4 years ago

Reply from American Home Shield

HI Stella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Tracy Jantzi Baton Rouge, LA

Way too long to type. Would be Interested in escalating the issue and talking to someone who can answer questions snd not just read from a script. I am very disappointed in this warranty

4 years ago

Reply from American Home Shield

Hi Tracy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Jaclyn Franks New Caney, TX

They do everything they can to get out of providing coverage. We have to spend hours arguing with them each time we have called. They have initially agreed to pay their contractors and then sent us letters later that say they changed their minds and we have to pay the contractor. Their contractors charge more than non-AHS contractors.

4 years ago

Reply from American Home Shield

Hi Jaclyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Lesley Ervan Lancaster, CA

Poor customer service on my situation. Have been waiting 20 days for the assigned contractor to come do work. When I reached out 3x for assistance all I get is the run around that they will try reaching out to contractors. They get the same result of no response, but won't bother to cancel and reassign ticket.

4 years ago

Reply from American Home Shield

Hi Lesley, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Marcine A Robinson Memphis, TN

Very Poor service from all the contractors I have been assigned whenever I need repairs done. Memphis has been experiencing 3 digits weather and never got a contractor to fix my A?C Had to use another Company so the occupants of this property die of a heat stroke!!!!!!

4 years ago

Reply from American Home Shield

Hi Marcine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 6th, 2022

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Verified Customer

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Dina Benavente Arlington, TX

I still have a broken appliance, they wanted to charge me another fee and the original problem has never and is STILL not fixed. They never call back when they say. I'm still waiting on a call back since Sunday. Today is Thursday.

4 years ago

Reply from American Home Shield

Hi Dina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Waste your time & $ @ AHS McKinleyville, CA

I had a slow leak in my toilet. Their plumber came out and replaced a part, using a generic part, not one specific for this unusual toilet that flushes on top of tank. Then toilet started leaking onto floor. Took 3 more avisits and 3 weeks to get it fixed right. The moisture from the leak caused my flooring around toilet to bubble slightly

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Verified Customer

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Suzanne reilly Folsom, CA

Not thrilled with timeliness of a plumbing repair. You charge me up front the deductible then your vendors come without the appropriate piece required to repair and I'm told to wait ? We will call AHS for approval of a new unit. I spent darn near the replace my price in a deductible - and still don't have a kitchen sink repaired.

4 years ago

Reply from American Home Shield

Hi Suzanne, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Russell Marquiss Peyton, CO

At this time, it's been 9 days without resolution. I even contacted a contractor with previous work order experience with AHS but neither the customer service operators or the "supervisor" helped or offered to contact the contractor.

4 years ago

Reply from American Home Shield

Hi Russell, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Godfrey Mukasa Houston, TX

Very disappointed the way you handle general problems. My kitchen sink fell in and caused leakage in my house and American home shield was not able to assist with no good explanation as to why they could not assist me. Very disappointing!!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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Brian Cook Euclid, OH

I paid my bill your company is saying didn't, but my bank statement and the bank it self said it was paid. I look on your website and it states it's paid. Then I get a phone call from your company that July is paid but June is not. THAT DOES NOT MAKE ANY!!! SENSES AT ALLLLLLL!!!!!!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Sandra Grier Lancaster, TX

You pay a premium every month however when it's time for American Home Shield to pay for something that is broke they don't pay hardly anything therefore the consumer ends up paying even more out of their pocket so, what is the purpose of paying a monthly fee..

4 years ago

Reply from American Home Shield

Hi Sandra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Tyra Conaway Desoto, TX

Rapid Response A/C was sent to my residence they did a horrible job. They didn't properly diagnose my a/c they were so quick to say it's the Freon. I had another company come in March & tech said I was good with Freon. Rapid response hung up the phone on me & they failed to answer calls.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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Elizabeth Kirby Mesquite, NV

They did not help. Sent a company ti fix my AC with a very low rating and AC is still broken. because my senior husband is health impaired the urgency of finding someone who would replace our AC was urgent. Now they will not work with us with the cost of a new AC

4 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 5th, 2022

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Verified Customer

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Anna Redlands, CA

It was very easy to book online service. Their team are professionals and very knowledgeable in their own field.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Becki Dean Park Hills, MO

They are very quick to get a repair person out to you, as well as they quickly get repairs completed

4 years ago

Reply from American Home Shield

Hi Becki, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Perry Rellin Cibolo, TX

They processed my request promptly, allowing both my garage door openers to be repaired within a week.

4 years ago

Reply from American Home Shield

Hi Perry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Theresa M Anderson Youngstown, OH

Because I put in a online request, they confirm and get working on finding a pro to come out and resolve the problem.

4 years ago

Reply from American Home Shield

Hi Theresa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Patrick Waibel Fort Myers, FL

On time, very professional, and very polite and know what he was doing and clean up everything before leaving

4 years ago

Reply from American Home Shield

Hi Patrick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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gwendolyn williams Gainesville, FL

They offer good, quality service from trusted vendors. I just which they would use more local companies.

4 years ago

Reply from American Home Shield

Hi Gwendolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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PATRICK EATON Hoschton, GA

They are responsive and flexible. One contractor moved too slow; so they shifted to a more responsive one!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Katie Prairieville, LA

They had someone out to fix my sink within 3 days of putting in a ticket. The company was fast and professional!

4 years ago

Reply from American Home Shield

Hi Katie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 30th, 2022

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Verified Customer

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Olivia Buruca Winston-Salem, NC

I like how easy I can go online and make my service request and how quickly they try to accommodate it.

4 years ago

Reply from American Home Shield

Hi Olivia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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Joann K

Pleasant and very helpful. Service was good and timely

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Albert Chioye Tucson, AZ

Fast answer. Professional and efficient service solutions always provide wonderful customer service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Albert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2022

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Verified Customer

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Chris Welch Virginia Beach, VA

My refrigerator became unfixable and AHS replaced it with a new one. No questions asked. Very quick too.

4 years ago

Reply from American Home Shield

Hi Chris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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William L. Schwartz Copperas Cove, TX

The repairman was kind and courteous. The quick response to my replacement dryer was greatly appreciated.

4 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 29th, 2022

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Verified Customer

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WJK Prospect Park, PA

They're always responsive to my needs and when something isn't done to satisfaction they always make it right.

4 years ago

Reply from American Home Shield

Hi WJK, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Jamie Lampman

The technician they sent out located the problem with our air conditioning system leaking condensation water onto our floor and had everything with him to solve the problem. Since we upgraded to the platinum plan, everything was covered.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jamie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Bobby Jacks Lufkin, TX

I was mostly kept informed of each step in the process. The service techs were knowledgeable as well as their office staff.

4 years ago

Reply from American Home Shield

Hi Bobby, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Brian K Mackey Fuquay-Varina, NC

They did a good job. The tech was very polite and knowledgeable. He was able to resolve our issue shortly after he arrived.

4 years ago

Reply from American Home Shield

Hi Brian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Stephanie DeMaro Westmoreland City, PA

I expected more to be covered. The service was excellent, but I didn't expect to be paying out of pocket for things that I thought was covered.

4 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Karyn Jones Temecula, CA

The majority of the time their referrals are great. A few of the businesses I would not want to business with them otherwise.

4 years ago

Reply from American Home Shield

Hi Karyn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Tom Jarrell Etowah, NC

Feel contractors do the least causing inferior work and customer having to make multiple calls on appliance repairs. Makes for additional cost to both AHS and customer.

4 years ago

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Verified Customer

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Jennine Reid Vail, AZ

Usually I have no problem with AHS however my garage door stopped working and I placed a service order January 18 and as of today June 17 it still is not fixed. I keep getting the run around. This company should better ways of fixing problem contractors instead of giving customers the run around.

4 years ago

Reply from American Home Shield

Hi Jennine, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Kennedy Tallahassee, FL

I've had to chase them and a technician to actually fix my ductwork for over a week and counting. Called multiple times to speak with representatives who gave me conflicting information. Nothing is clear, not even in the contracts. I wish I could say I want to renew, but it's looking like SLIM chance at this point.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 23rd, 2022

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Verified Customer

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Larry Walker Saint Peters, MO

Take way too long for air conditioning repair, not due to failure on repair technician's part, but because AHS contracted with a repair company that is a one shop, and gets woefully behind when the air conditioning season kicks in. We're in our 80's, and to suffer through 4 full weeks without air conditioning is unacceptable!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Verified Customer

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Erik Johnson Princeton, TX

I tried to cancel my contract after not getting the free air conditioner tune up in 2021. I was told I had to wait a year. Then I called up a year later to cancel and I was told there was no contract and I could have canceled anytime. Dishonesty will get you no where.

4 years ago

Reply from American Home Shield

Hi Erik, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Britney Brown Mays Landing, NJ

Our experience was excellent. Our contractor contacted us within 24 hours and our issue was fixed quickly.

4 years ago

Reply from American Home Shield

Hi Britney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Dennis Maria Fort Mohave, AZ

Quick response when help requested. Service folks sent are punctual and professional. Thanks American Home Shield.

4 years ago

Reply from American Home Shield

Hi Dennis, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Deborah Wilkerson Mesquite, TX

I have had AHS for many years. Over the years they have gotten much better and respond quickly to my request.

4 years ago

Reply from American Home Shield

Hi Deborah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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