American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Julie Lockport, IL

I have had this service for years and this last time I had the hardest time getting answer where I had to call over 2 times it was very frustrating and took so much time frommmy work and family

4 years ago

Reply from American Home Shield

Hi Julie, Hi Julie, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Verified Customer

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Amirah Saldivar Smith Harker Heights, TX

My refrigerator is working however the ice machine is still not working. The repair took over a week and all of my medication and food had to be thrown out.

4 years ago

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Verified Customer

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Marilyn Stude Larned, KS

The repair to fix our repairman was prompt in contacting me & in coming to fix the problem. Unfortunately, he didn't fix the problem. Same problem as last fall when he replaced the coil with minor improvement.

4 years ago

Reply from American Home Shield

Hi Marilyn, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Dale Harris Columbia, MO

I found out the hard way that you guys do not cover emergency calls on holiday weekends and expect folks to wait until the following week to get service.

4 years ago

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Verified Customer

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Stephen Cothran Dallas, TX

It's a little upsetting that I pay for warranty and it seems that nothing was covered by warranty to replace my water heater. I also had to follow up multiple times and struggled to get any kind of answer on when the water heater would be installed. It makes me wonder why I pay for warranty if it covers nothing.

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Verified Customer

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Cindi Taylor Bauxite, AR

They only use individual people who work for them selves. The heating guy was very rude and half did his job. Bragged he was the boss and he did what he wanted.

4 years ago

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Verified Customer

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Tim luce Prescott, AZ

Her English very hard to understand. I told her to cancel the Phoenix plumber, she did not. I wanted Diamond Rooter Service in Chino. She said they aren't listed! We had previously used them. Ben W with Diamondback came out the next day.

4 years ago

Reply from American Home Shield

Hi Tim, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Verified Customer

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Robert Davis West Plains, MO

Does not have contractors in all areas for repairs. Failed to inform me of finding my own contractor and getting prior approval. Failed to allow me to speak with a supervisor after dispute of covered repair. Charged my credit card and NOT processing my claim.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Verified Customer

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S Haigler Oviedo, FL

It's impossible to get help! The reps are hard to understand and don't know what they are talking about. You ask for a Supervisor, there's none available. They tell you someone will call you back and they never do. You sit on hold for hours to get bad customer service and your issues unresolved.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 13th, 2022

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Verified Customer

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Kamberia Rector Oklahoma City, OK

They do everything they can not to fix the issue. Even when the contractor admits it needs to be fixed the company dr uses it. I've waited almost 2 months for a microwave repair and the microwave is now causing a fire hazard.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Verified Customer

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Caitlyn Mitchner Orange, TX

Because they don't actual repair or replace anything. They come out and inspect the problem, and then ask for thousand of dollars in parts that "aren't covered" before they will fix the problem. That's not how a warranty works.

4 years ago

Reply from American Home Shield

Hi Caitlyn, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Verified Customer

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Todd Rodee Milwaukee, WI

They have always been a pain to deal with. Most representatives are uncaring and lack empathy. Only 1-2 reps I dealt with actually seemed to care. Nearly all of my claims have been denied. Not sure why I continue to give this company $750+ per year.

4 years ago

Reply from American Home Shield

Hi Todd,
Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution.

Jun. 14th, 2022

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Verified Customer

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Jaquel Sherrod Crete, IL

We have never had an issue with AHS in the past. However this time we keep getting assigned a contractor for our water heater and keep calling the company and don't get a response. We haven't had hot water in close to a month

4 years ago

Reply from American Home Shield

Hi Jaquel, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Verified Customer

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BJL Summerville, SC

Needed to use this warranty on a few occasions. Always quick response and problems resolved quickly and fairly

4 years ago

Reply from American Home Shield

Hi BJL, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Christine Frier Buckeye, AZ

We appreciate the peace of mind knowing we have our home warranty to significantly help with home issues.

4 years ago

Reply from American Home Shield

Hi Christine, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Gerald Sims Brownwood, TX

They were very prompt in this Business Environment. They were courteous and informative thru the process.

4 years ago

Reply from American Home Shield

Hi Gerald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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WANDA HENSLEY HENSLEY Balsam Grove, NC

GREAT SERVICE TECH CAME WITH IN 24 HOURS OF OUR CALL, FIXED THE DAY THEY CAME. WOULD REMEND THESE FOLKS.

4 years ago

Reply from American Home Shield

Hi Wanda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Joseph Rice Gainesville, GA

They handled my service claim exactly as I would have expected and needed. Quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Joseph, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Michelle M LaGuardia Akron, OH

My problems are resolved quickly and easily. They are very responsive and cover a lot of my costs.

4 years ago

Reply from American Home Shield

Hi Michelle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Susan Cave Germantown, TN

Our experience been positive with AHS. Some of the out of pocket expenses seem high, but not out of line.

4 years ago

Reply from American Home Shield

Hi Susan, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Teofilo Zamora Fresno, CA

Takes care of my needs , fast response, very easy to schedule service requests and reminders are very prompt.

4 years ago

Reply from American Home Shield

Hi Teofilo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Chermona Estes Houston, TX

The service has been mostly good. I wasn't aware that the monthly rate was increasing and one vendor was unable to repair 2 of my plumbing issues.

4 years ago

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Verified Customer

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Tabitha Bryant Summerville, SC

Quick assignment to a contractor but issues with getting the correct part resulting in another week of waiting for the repair.

4 years ago

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Verified Customer

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Louise Hull McCalla, AL

Stephen's Appliance Repair could not have bee better. They were quick to respond and complete as soon as parts were available.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Jose Bocanegra San Antonio, TX

I have a broken refrigerator for over 3 weeks and it's taking a long time to get it fixed. It's costing me money everyday to buy take out food due to hot being able to buy groceries to place in a refrigerator.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Verified Customer

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Jennifer Sacramento, CA

Because the referred companies don't do their job and then I seem to have to chase down the why and where to get a second opinion or any paperwork followed up on.

4 years ago

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Verified Customer

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Paul Niiyama Flower Mound, TX

I have been getting the run around for weeks after the contractor lied. I call every few days and get the same BS response that nothing can be done until the contractor submits their report. No follow up from your company. My freezer remains broken and I will NEVER recommend American home shield to anyone.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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Pamela Brown Decatur, GA

I recently had a bad experience where I feel your company went by what an disgruntled HVAC Technician reported instead od taking me the customers account into consideration!

4 years ago

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Verified Customer

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Marcus Memphis, TN

The coverage is minimal with lots of stipulations. You have to read the fine print. There are other providers who offer just as much coverage if not more.

4 years ago

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Verified Customer

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Noran Moffett Fayetteville, NC

The customer representatives usually are hard to understand and the willingness to listen to problems from the customer in my case has been spotty and I still do not have an air conditioning

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Verified Customer

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Jimmy cotton Sharon Hill, PA

AHS assigned a plumber to do a job the plumber return gave false info called AHS to ask about the repair .AHS gave the plumber report in the end I paid for a plumber to come.The company did the job and their repair wasn't the same as AHS PAID twice

4 years ago

Reply from American Home Shield

Hi Jimmy , Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Becky Mofield Old Hickory, TN

I have been dealing with this company since February, finally after the two plumbers that knew nothing. Now I'm having air conditioning problems and AHS wants to send the first plumber back out here. I was denied when I ask for the contractor that fixed my plumbing.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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Barbara L Hickman Plano, TX

I have had to do all the follow up. I have been without AC for two weeks and the company they retained to fix the issue said it would take one week to get the part. When I called about the status, they changed the timeline to 3 weeks!

4 years ago

Reply from American Home Shield

Hi Barbara, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 6th, 2022

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Verified Customer

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Julie Preston Milford, OH

We had an a/c company come out and quote $1000 repair and of course it wasn't covered. So we called a local company and they repaired the problem in 20 minutes at no charge. It was a nick in the electrical wire" not a $1000 rewire job!! Rip off

4 years ago

Reply from American Home Shield

Hi Julie, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Cindy Lewis Chandler, OK

My service professional has never been to my home. I have called him 4 times and AHS 4 times. The first time I spoke to him AHS CONNECTED us and left the call! Very unprofessional! My ticket is still not resolved and the first line of customer service has been nonhelp

4 years ago

Reply from American Home Shield

Hi Cindy, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide your property address.

Jun. 6th, 2022

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Verified Customer

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Janae Nicholes Chesapeake, VA

Plumber came out to review for a leak which I explained that I thought it was the toliet. He looked at the toliet and advised it wasn't leaking. Called today to speak with camacy who not helpful and overtalked me which is rude. I requested a supervisor which I was advised I had to wait on a callback. Why!!!!!

4 years ago

Reply from American Home Shield

Hi Janae, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Christi Alexander Peoria, AZ

So far my experience has been, the employees read from a script and don't tell the truth. Their Indian accents are very hard to understand. Each issue I have called about I was told one thing. When I called back the story changed. I am still waiting for my check.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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Tracy Santa Rosa Beach, FL

It has been over a month waiting on parts to fix my a/c. I found someone who has the parts but AHS won't give me outside authorization so the 2nd guy can fix it. I'm still waiting AND still paying my monthly fee. AHS doesn't seem to care about providing me a service repair.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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Nancy Garretto Harrison, NY

Most requests are processed quickly and numbers are provided if you don't hear back from service previder

4 years ago

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Robert Vail, AZ

Outstanding service. American Home Shield came through when I had problems with my Air Conditioner and my pool.

4 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Lakeshia Olive Branch, MS

All service requests have been handled quickly and professionally. Repairs and/or replacement process has been great.

4 years ago

Reply from American Home Shield

Hi Lakeshia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 30th, 2022

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Verified Customer

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Nelson Burroughs Cincinnati, OH

If i didn't have AHS I would of been out of pocket 550.00 quote by other appliances repair company

4 years ago

Reply from American Home Shield

Hi Nelson, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Kieron Glendale, AZ

On time and fast acting. Appliance failed on Sunday and was fully replaced by Wednesday of following week.

4 years ago

Reply from American Home Shield

Hi Kieron, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Valerie Cattley

It is easy to set appointment online. Response is prompt. All companies that AH has sent were very knowledgeable quickly diagnosing the problem and repairing the appliance.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Valerie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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N. E. Longoria Georgetown, TX

The repairman was knowledgeable and quick. My ice maker and drier are working fine after the repair.

4 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Bill Stewart Kenosha, WI

I've had my home 18 months now and have used AHS 3 times. AHS is so easy to work with, reliable and supportive.

4 years ago

Reply from American Home Shield

Hi Bill, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Frank Iannotti Sterling Heights, MI

The companies they assigned got a hold of me the same day and came out the day of my request and the next day

4 years ago

Reply from American Home Shield

Hi Frank, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Diana Jefferson, GA

Quick appointment scheduled, provider was on time and communicated the repair needed, with no parts necessary.

4 years ago

Reply from American Home Shield

Hi Diana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Rebecca Frohlich Omaha, NE

The reliability and problem resolution is great. I haven't had to wait for my claim to be assigned and processed.

4 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Akio Iwata Mc Kinney, TX

AC didn't work one week after it was serviced. AHS sent same tech and had it addressed with no additional fee.

4 years ago

Reply from American Home Shield

Hi Akio, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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