American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Judith Binkley Lebanon, PA

After repeated no calls or shows from any company assigned to fix the leak in my wall hung gas furnace I am angry, frustrated and extremely disappointed in your company. The only good thing is the lady from the survey response team who has been trying to help me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Debbie Callas Fort Worth, TX

I have tried on numerous occasions to explain my situation including another bad review, multiple phone calls to you asking for a supervisor, a email explaining my situation and calls to the vendors to get some help all with no response from you at all.!

3 years ago

Reply from American Home Shield

Hi Debbie, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Barbara Fagnano Irvine, CA

Unfortunately, I had some plumbing problems. I found working with your company to be very easy and efficient.

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2022

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Verified Customer

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David Singh Clyde, TX

Has been a big help as a first time homeowner, and also gives us a sense of security if anything were to ever happen.

3 years ago

Reply from American Home Shield

Hi David, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Lloyd Bell Humble, TX

AHS has always been dependable and FAST in repairs on my home. One repair on my home paid for 3 years worth premiums.

3 years ago

Reply from American Home Shield

Hi Lloyd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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travis b Lake Junaluska, NC

super nice, on time, and helpful. service tech explained the issue and why the part needed to be replaced.

3 years ago

Reply from American Home Shield

Hi Travis, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Mike Tarnoff

Responded quickly to my claim without any hassels

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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ALEX ERDMANN Orlando, FL

worked with me to find a solution, responds quickly, provide preventative maintenance options, offer discounts

3 years ago

Reply from American Home Shield

Hi Alex, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Ryan Spahn Holland, OH

Any issue has been resolved quickly and techs competent and friendly. Smooth process and good communication

3 years ago

Reply from American Home Shield

Hi Ryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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William Clement Middleburg, FL

Very Responsive. I am satisfied with the service. The maintenance Technicians are courteous and professional.

3 years ago

Reply from American Home Shield

Hi William, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Dianne Montgomery Alabaster, AL

Very responsive to our contact. Sent a professional, experienced team that completely resolved our issues.

3 years ago

Reply from American Home Shield

Hi Dianne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Jim Barrington, IL

Responsive. Easy to get a service call. The repairman came the next day and finished the repairs the day after.

3 years ago

Reply from American Home Shield

Hi Jim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Laura Ambler Longmont, CO

Fast turnaround thanks me and if a problem isn't fixed they get someone out again at no charge to get it right.

3 years ago

Reply from American Home Shield

Hi Laura, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Leonard Vogel Cape Coral, FL

Payment made same day on default card with AHS and next day received failure to pay and till I complained daily past due emails.

3 years ago

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Verified Customer

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Lisa Lavergne Kalispell, MT

None of the replacement appliances are available. All customer service agents have been great though. They are trying to help.

3 years ago

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Verified Customer

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Susan Sharpsburg, GA

They are responsive. However, I have found that some of the contractors they work with are not the best in their field.

3 years ago

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Verified Customer

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EDWIN JONES Morrow, GA

Professional and Timely because at the time of calling we were in dire straits for the repairs on our water heater!!!!

3 years ago

Reply from American Home Shield

Hi Edwin, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Robert Garrott La Quinta, CA

This was my first time having an appliance replaced. The process was very easy and the check arrived in a timely manner.

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Margaret Brock

Haven't heard back about a reimbursement from over 6 months ago and last vendor was terrible.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 1st, 2022

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Verified Customer

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carla smith Kansas City, MO

I had three contractors come out to service my AC , priced gouged, lied to , and now I have to pay out of my pocket to have a cover item replaced because of the back forth of the companies you all work with!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Bill Adcock Winston-Salem, NC

The service I paid for never happened. Technician called in sick and service was delayed a week. That day came and went and the technician was never sent out. I finally had to find another service to do the job.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Rachel Brown Philadelphia, PA

I got a response to my issue right away, however no one has followed up with me regarding when someone is going to come out to actually fix the issue. I guess I have to call.

3 years ago

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Verified Customer

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Mary Sykes Dickinson, TX

They do not replace things with same type of item needing to be replaced. Had to hire a plumber and buy new faucets after the warranty plan only covers basic

3 years ago

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Verified Customer

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Candace Smith Mesa, AZ

A/C company they wanted to come out had horrible reviews. I got my own and had to pay. But at least they were good. Not sure why I have warranty service

3 years ago

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Verified Customer

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Miguel Richardson South Elgin, IL

Covered me for my damaged appliance. But install and removal of old appliance was poorly coordinated and took 4 visits from different contractors before it got done.

3 years ago

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Verified Customer

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Ralph Herget Phoenix, AZ

My ac quit, was 14 years old compressor gone they will replace but not the refrigerant They pay 10.00 lb leaving me 215 a lb x12 I see this as their way out my putting 2500.00 or so into an old ac as a bad choice

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Patricia Haas Titusville, FL

Tim, the service guy, was fixing our LG dishwasher and he did not level it when he put it back and he crimp the tubes. He was complaining about the work he had to do.

3 years ago

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Verified Customer

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Stuart Baron Wilmington, DE

The assigned contractor would not return my call. I spoke to him once and called back at the appointed day and time, left a message and he never called. Why AHS would use this incompetent Coastall Engineering (plumbing) is beyond comprehension.

3 years ago

Reply from American Home Shield

Hi Stuart, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Verified Customer

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Paige Blevins Lodi, CA

I have called 4 times to get the $100 charge taken off my account. They said it was waived but it's still there. Every time I call I have to re explain it all. A rep by the name of Crystal was going to call me back to address the $100 charge issue. She never called back. Plus my dryer is still not working 100%

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Frank Ratliff Laredo, TX

I have two accounts. The one in Brackettville is great so far but the account in Laredo Tx is terrible. I requested service in January and my furnace is still not fixed. I have talked to your representatives numerous times to no Avail

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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LAQUETA WILSON Sherman, TX

The customer service agents are horrible when you call to submit claims. Alot of the contractors dont have parts on hand to fix issues and they have to order and get approval from AHS which takes alot more time for repairs.

3 years ago

Reply from American Home Shield

Hi Laqueta, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Verified Customer

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Carmine Guiliano Friendswood, TX

Unlike other warranty companies, AHS has always taken care of our issues - they are efficient and reliable.

3 years ago

Reply from American Home Shield

We are glad to hear everything is working out good for you.

May. 6th, 2022

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Verified Customer

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Barry Sanders Corpus Christi, TX

well they assigned me a contractor that stole my money and never performed the work. Then the hired a second contractor the switched the work order then AHS denied the equipment. So the replacement never happened and AHS took my money and did not make good with the warranty.t

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Ed Fox Wake Forest, NC

We have had AHS for several years and have had all issues with covered items resolved with little or no hassles

3 years ago

Reply from American Home Shield

Thanks for your loyalty over the years. We look forward to your continued membership.

May. 6th, 2022

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Verified Customer

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Anthony & Lashone Anderson Newport News, VA

It was easy to put in a service request online. My contractor was assigned immediately and I was contacted the same day to schedule service.

3 years ago

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Verified Customer

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Rob Spaulding Pensacola, FL

I received an unsolicited email for an HVAC tune-up, gave it a try, and got great service with no landing fee...

3 years ago

Reply from American Home Shield

Hi Rob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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D Biondo Luebbering, MO

They offer an AC tune up, then when AC tech finds issue, you need to open a NEW service ticket with AHS and PAY ANOTHER service fee for them to come back out for the repair

3 years ago

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Verified Customer

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Christine Sidney, MI

They make owning a home easy! Biggest stress is if you have appliance stop working! They have you up and running fast!

3 years ago

Reply from American Home Shield

Hi Christine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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jeneen ramos Laurel, MD

It was easy to set up the appointment. However I wasn't informed that any service found to be needed would not be included

3 years ago

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Verified Customer

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Helen Kitchell Vallejo, CA

I like their quick responses to clients' repair requests. And the vendors they hire seem to be quite competent.

3 years ago

Reply from American Home Shield

Hi Helen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Erin Johnson Saint Joseph, IL

I've had 3 issues now with appliances and my dryer was fixed and my AC and Furnace had to both be replaced

3 years ago

Reply from American Home Shield

Hi Erin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Mary Weiner Hoffman Estates, IL

Great company to work with. I have not had any issues with the companies that they send out for repairs.

3 years ago

Reply from American Home Shield

We're glad everything has been going smoothly.

May. 6th, 2022

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Verified Customer

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scott serig Greenville, NC

Polite, Quick, desired result. Courteous and professional over the phone and emails. Great service.

3 years ago

Reply from American Home Shield

Hi Scott, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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TIM STEWART Bogalusa, LA

AMERICA HOME SHIELD HAS BEEN PROFESSIONAL, BENT OVER BACKWARDS WORKING TO GET MY DISHWASHER FIXED. .

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

May. 6th, 2022

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Verified Customer

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Leslie Woods Fresno, TX

I appreciate the excellent customer service and the professionalism they displayed. The app is easy to use as well

3 years ago

Reply from American Home Shield

Hi Leslie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Linda Handsel Burnet, TX

Got new hot water heater from mfg which took them 2 months and 2 plumbers to diagnose I had to do all phones calls with mfg to get them to pay for it and ahs wouldn't pay a dime on the labor to put it in I had to pay all labor cost!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Water Heater. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Verified Customer

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Yolanda Adams Chantilly, VA

Good first experience. The service provider was on time, did what I needed them to do despite me not being home. The turn around was quick.

3 years ago

Reply from American Home Shield

Hi Yolanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Michael Cilla North Las Vegas, NV

Ongoing issues with refrigerator, about 7 service appointments and with the money they have spent on service repairs I could have had a new refrigerator.

3 years ago

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Verified Customer

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JCollins Katy, TX

First plumber came out twice. Never fixed the issue. Told warranty company it was fixed. I had to battle warranty company to send out a "second opinion" company.

3 years ago

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Verified Customer

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Vanessa Hopkins Eloy, AZ

I have had very professional people tend to my needs and I don't have to wait long for someone to notify me.

3 years ago

Reply from American Home Shield

Hi Vanessa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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