American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Melody Guy Spring Hill, TN

Mostly it's an extremely frustrating process, it took a month to get replacements the language barrier , lack of clear communication, with the exception of a few experienced agents. I have had time wasting vendors come do subpar jobs.

4 years ago

Reply from American Home Shield

Hello Melody. Thank you for letting us know about your concerns regarding your replacements. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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Geraldina Douglas Orange, CA

Recent experience with our refrigerator - been waiting 1 month and still no response from assigned company left them a message and no answer.customer service at AHS not very helpful either and advide to just wait with current vendor. The long hold time with AHS is a big deterrent to keep calling them to launch complaints

4 years ago

Reply from American Home Shield

Hi Geraldina. Thank you for bringing this matter to our attention. I am very sorry to hear that you are still without your refrigerator after a month. I would be happy to speak with you to assist with this issue.

May. 3rd, 2022

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Verified Customer

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Anthony San Felice Phoenix, AZ

I'm still waiting, for several weeks, on the result of my claim for a refrigerator. I've heard nothing, except being dragged along. My policy is very explicit and clear, it should be covered. Seems they want to prolong it until I forget about it

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your taking time to write a review. I am sorry to hear that the issue with your refrigerator has not been resolved. I would be happy to look into this issue and follow up with you.

May. 3rd, 2022

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Verified Customer

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Hannah Passey Spring Lake, NC

I rate them low because I paid for a service and they did not fix the problem. I called multiple times and struggled to get my issue fixed. When I talked to a customer service representative she could not answer my questions. Asked to talk to her manager and she told me mangers don't take calls.

4 years ago

Reply from American Home Shield

Hi Hannah. Thank you for your feedback regarding your service experience. I hate to hear that the problem was not fixed. I would be happy to contact you to address this issue further.

May. 3rd, 2022

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Verified Customer

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Omar Ashraf Hasan Georgetown, TX

the companies sent out are awful. I tried to get a refund from a previous service where a plumber came out for a leak then stated he couldn't put hands on anything and then left. I was on hold with customer service forever and couldn't wait that long. RIDICULOUS!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Plumbing request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond and confirm your contract number or complete property address and your email address. Also provide the details of what assistance is needed.

May. 5th, 2022

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Verified Customer

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Todd Rogersville, TN

The lady on the phone told me how much it would cost before I even gave her all of the details. Then she wanted $30.00 to "hold my reservation ". When I told her I wasn't going to pay until someone came to my house, she hung up on me.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your experience. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 5th, 2022

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Verified Customer

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Joan Naron Austin, TX

I'm still upset that I had to pay the $75.00 fee and the repair people never came to my home. I was advised to call the Manufacturer and they called that a diagnosis. I have complained but had no reply. facturer e

4 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Andrew Moore Sammamish, WA

Multiple claims where the service provider did not show up, then after weeks a different vendor was chosen. Almost like the cheapest option is always tried first, terrible cadence

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please provide the details of what assistance is needed and I will follow up with you from there.

May. 5th, 2022

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Verified Customer

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Barbara Casares Artesia, NM

Customer service is definitely an A+. My claim was resolved in absolutely no time flat, with no snags along the way!

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 22nd, 2022

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Verified Customer

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James Manzano Palmetto, FL

Quick to respond. quick to handle the problemed situation, thorough and professional in there handling.

4 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Cindy Churchfield Novato, CA

I've been a customer for 18 years. In the handful of times I've had to make a claim it's been well worth the price!

4 years ago

Reply from American Home Shield

Hi Cindy. Thank you for your positive feedback. We value and welcome your opinion. Please continue to let us know how we are doing. We look forward to providing you with your next great repair experience.

Apr. 22nd, 2022

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Verified Customer

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Anna Delgado Wakulla Springs, FL

The company is very quick to get me scheduled and have my issue corrected. The tech is always so helpful and very nice

4 years ago

Reply from American Home Shield

Anna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Dennis Lamartine

As soon as I enter a request it is taken care of immediately

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dennis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2022

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Verified Customer

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Melanie Gilbert Jacksonville, FL

Walked me through the process clearly and answered all my questions. Was very quick to respond to my requests.

4 years ago

Reply from American Home Shield

Hi Melanie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Hortencia Delgadillo Tucson, AZ

AHS has consistently responded quickly to my requests for help by sending out quality service providers.

4 years ago

Reply from American Home Shield

Hi Hortencia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Michael Mears Rockwall, TX

outstanding service. Problem resolution and peace of mind. I have had the best service from American Home Shield.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you.

Apr. 22nd, 2022

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Verified Customer

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Charles C Coolidge Loves Park, IL

They are very responsive and very professional. They choose very efficient and professional contractors

4 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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William Booth Dayton, OH

attentive and professional customer service that provided me with the information that I needed at the time

4 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Nelson Reed Sr Denver, CO

The service was very good. The representative on the telephone was very patients and understanding.

4 years ago

Reply from American Home Shield

Hi Nelson, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Heather Goddard Bloomington, IN

This issue has happened before with my stove. I knew it could be taken care of, and it was. I am very happy with this situation.

4 years ago

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Verified Customer

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Jose Cuervo Miami, FL

The problem I have at the moment is the bathroom clog that I has not been resolved in 10days & appointment that was set for today was further delayed to Saturday, 4/16! This all started on 4/4!

4 years ago

Reply from American Home Shield

Hi Jose. Thank you for your feedback. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this issue further.

Apr. 22nd, 2022

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Verified Customer

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Charles Petty Acworth, GA

I've called twice following up on a work request made over two months ago. I hear NOTHING from AHS. I've spoken to a person in Columbia and another person in the Philippines. I feel like you have no follow up and I am having to do what should be your job.

4 years ago

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 27th, 2022

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Verified Customer

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Steven Fortune Columbus, GA

They have went back on their word twice with my ac duct work and knew we had a new born on the way and still kept giving us different answers. Now we are stuck with working on our own duct work that AHS a claimed was covered under my package deal.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for taking time to write a review. I am sorry to hear that the issue with your duct work has not been resolved. I would be happy to look into this further and follow up with you.

Apr. 22nd, 2022

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Verified Customer

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FREDERICK TROMBLEY Simi Valley, CA

For this particular time, I paid $125 dollars and no maintenance was done because the problem was due to rats chewing the wire. I was told that AHS does not cover "pet" damage, so I basically got nothing for my money. Please refund my money.

4 years ago

Reply from American Home Shield

Hi Frederick. Thank you for taking time to tell us about your service issue. I would be happy to speak with you to address this matter further.

Apr. 22nd, 2022

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Verified Customer

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leona cotsakos

They are always prompt in getting someone to help. Person on phone line courteous and quick to help.

4 years ago

Reply from American Home Shield

Hi Leona. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Apr. 15th, 2022

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Verified Customer

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Richard nardozzi

When I called American Home Shield put a claim in the contractor got back to me right away I was pleased with that

4 years ago

Reply from American Home Shield

Hi Richard, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Shannon Hawley

They were professional and knowledgeable. I got my issue taken care of quickly and am pleased with the work done.

4 years ago

Reply from American Home Shield

Hi Shannon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Sherry Hasty

I was pleased with the fast service. The friendly service man. And the knowledge of the company service man.

4 years ago

Reply from American Home Shield

Hi Sherry,

Apr. 15th, 2022

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Verified Customer

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Stella Flores

Professional helpful and arrived on n time Worked until they got the job done .. made sure we were happy

4 years ago

Reply from American Home Shield

Hi Stella, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Jean Noggle

Expediency and service. The company that came to our home was professional. We felt comfortable and confident

4 years ago

Reply from American Home Shield

Hi Jean. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Regina Christian

Courteous, prompt, helpful, peace of mind. My first claim was processed smoothly and the contractor was excellent.

4 years ago

Reply from American Home Shield

Hi Regina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Roberto Lopez

Customer response to date has always been outstanding. Timely response to every service calls is always a guarantee!

4 years ago

Reply from American Home Shield

Hi Roberto, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Denise Joy Nichols

They have always responded quickly and provided very good servicemen. We've never had a problem with our claims.

4 years ago

Reply from American Home Shield

Hi Denise, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Maureen Harding

Takes care of the problem immediately assigning professionals to fix appliances that need help to operate

4 years ago

Reply from American Home Shield

Hi Maureen. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Apr. 15th, 2022

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Verified Customer

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Rebecca Edwards

Called me in reasonable time frame, problem was not what first thought so left, ordered part, back within 10 days, fast repair. Thank you

4 years ago

Reply from American Home Shield

Hi Rebecca, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Jody Blaylock

I have had an outstanding issue since Nov 11, 2021 and they have yet to resolve or follow up with me. I have reached out numerous times and I am told it has been escalated into the abyss

4 years ago

Reply from American Home Shield

Hi Jody, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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Michael Wise

Had repair person early last week loom at my refrigerator that stopped running. They left saying that American Home Sheild will call me regarding a part in 3 to 5 days. No one called. They never returned. My refrigerator still is NOT fixed.

4 years ago

Reply from American Home Shield

Hello Michael. Thank you for bringing this matter to our attention. I am sorry to hear that no one has contacted you about the repair to your refrigerator. I would be happy to follow up with you to discuss this matter further.

Apr. 14th, 2022

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Verified Customer

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Nicole Garcia

It was quick and easy to get services out to our house without any trouble and our issues were resolved

4 years ago

Reply from American Home Shield

Hi Nicole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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B.

I have been with AHS for awhile. When I needed service, they replied attentively. I never had issues thus far.

4 years ago

Reply from American Home Shield

Hi B. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for being our valued home warranty member.

Apr. 9th, 2022

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Verified Customer

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S. Tarrance

As soon as I requested service AHS sent me the information of the company that was to service the hot water heater.

4 years ago

Reply from American Home Shield

Hi S. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Melinda Cortez

Took a very long time to get claim finalized aug til February. But at the end my appliance was covered and replaced

4 years ago

Reply from American Home Shield

Hi Melinda. Thank you for taking time to write a review. I do hate to hear it took so long to resolve the issue with your appliance. We appreciate your patience and look forward to proving you with a better experience in the future.

Apr. 9th, 2022

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Verified Customer

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Mary Stevens

I count on their quick response, qualified professionals they send and easy access if I need to talk to some one.

4 years ago

Reply from American Home Shield

Hi Mary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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David Ong

So far it's been hassle free warranty claims and the people who have come out to do repairs have been doing good.

4 years ago

Reply from American Home Shield

Hi David, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Bonnie

They are prompt and I do not have to repeatedly call for problems. We have only had good experiences.

4 years ago

Reply from American Home Shield

Hi Bonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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John Brown

They cover what they say they cover. I had broken flusher and the tech came and fixed my toilet. Can't beat that.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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Ron Spencer

AHS makes it so easy and no hassle when you file a claim. it is quick and handled promptly and professionally

4 years ago

Reply from American Home Shield

Hi Ron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Lytonga Wingfield

They do a great job sending contractors to repair the appliances. If it's not repaired, AHS will replace it.

4 years ago

Reply from American Home Shield

Lytonga. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Donna Compitello

I call with a repair I need, they respond in a timely manner and my repairs is taken care of as soon as possible

4 years ago

Reply from American Home Shield

Hi Donna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Fontessa Booker

Because I never have anything complaints and it's very affordable , I keep telling my friends they need AHS

4 years ago

Reply from American Home Shield

Hi Fontessa. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 9th, 2022

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Verified Customer

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Survey Monkey

The system of service is good only because the appliance repair company you use in this area is good. This be Crockett Appliance Repair.

4 years ago

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