American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Jody Blaylock

I have had an outstanding issue since Nov 11, 2021 and they have yet to resolve or follow up with me. I have reached out numerous times and I am told it has been escalated into the abyss

4 years ago

Reply from American Home Shield

Hi Jody, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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B.

I have been with AHS for awhile. When I needed service, they replied attentively. I never had issues thus far.

4 years ago

Reply from American Home Shield

Hi B. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for being our valued home warranty member.

Apr. 9th, 2022

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Verified Customer

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S. Tarrance

As soon as I requested service AHS sent me the information of the company that was to service the hot water heater.

4 years ago

Reply from American Home Shield

Hi S. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Lytonga Wingfield

They do a great job sending contractors to repair the appliances. If it's not repaired, AHS will replace it.

4 years ago

Reply from American Home Shield

Lytonga. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Melinda Cortez

Took a very long time to get claim finalized aug til February. But at the end my appliance was covered and replaced

4 years ago

Reply from American Home Shield

Hi Melinda. Thank you for taking time to write a review. I do hate to hear it took so long to resolve the issue with your appliance. We appreciate your patience and look forward to proving you with a better experience in the future.

Apr. 9th, 2022

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Verified Customer

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Nicole Garcia

It was quick and easy to get services out to our house without any trouble and our issues were resolved

4 years ago

Reply from American Home Shield

Hi Nicole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Fontessa Booker

Because I never have anything complaints and it's very affordable , I keep telling my friends they need AHS

4 years ago

Reply from American Home Shield

Hi Fontessa. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 9th, 2022

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Verified Customer

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Ron Spencer

AHS makes it so easy and no hassle when you file a claim. it is quick and handled promptly and professionally

4 years ago

Reply from American Home Shield

Hi Ron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Donna Compitello

I call with a repair I need, they respond in a timely manner and my repairs is taken care of as soon as possible

4 years ago

Reply from American Home Shield

Hi Donna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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David Ong

So far it's been hassle free warranty claims and the people who have come out to do repairs have been doing good.

4 years ago

Reply from American Home Shield

Hi David, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Mary Stevens

I count on their quick response, qualified professionals they send and easy access if I need to talk to some one.

4 years ago

Reply from American Home Shield

Hi Mary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Bonnie

They are prompt and I do not have to repeatedly call for problems. We have only had good experiences.

4 years ago

Reply from American Home Shield

Hi Bonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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John Brown

They cover what they say they cover. I had broken flusher and the tech came and fixed my toilet. Can't beat that.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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DON GRIFFIN

no company is perfect. however, this was an excellent experience. So far, I have no complaints. The serviceman was great, a big plus.

4 years ago

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Verified Customer

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Lori Enck

So far, one out of three service providers have been tremendously helpful and professional. I am glad I have this coverage as my home ages.

4 years ago

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Verified Customer

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Survey Monkey

The system of service is good only because the appliance repair company you use in this area is good. This be Crockett Appliance Repair.

4 years ago

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Verified Customer

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Tanya George

They responded to my concerns. Replaced equipment when necessary. Dispatched quickly. Provided requested service personnel.

4 years ago

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Verified Customer

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Jerry carter

It took two months to fox my refrigerator at my son's location. We are still waiting on fixing my mom's refrigerator at her location. We pay for 4 family locations. We currently looking for a another provider. We have been with you all for all 35 years and we are totally disappointed.

4 years ago

Reply from American Home Shield

Hi Jerry. Thank you for feedback. I am sorry to hear the refrigerator has not been repaired. I would be happy to speak with you to address this issue further.

Apr. 9th, 2022

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Verified Customer

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Norma Mathis

Waited to long for parts. Technician did a great job everytime they came. Had problems with some of the customer service representatives, gave me the run around.

4 years ago

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Verified Customer

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Christopher Pena

So far, I've been less than pleased with the contractors they do business with. I've had several issues where the initial contractor has had major issues "landing the plane". As a member of the construction community, I'd expect more.

4 years ago

Reply from American Home Shield

Hi Christopher, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Rachel Dunn

They are unhelpful. Always. They never know what is going on. We have been without AC for almost 2 weeks because American Honeshield "doesn't have an order" from the AC company. But the AC company is waiting on American Honeshield. It's a joke.

4 years ago

Reply from American Home Shield

Hi Rachel. Thank you for letting us know the issue with your AC has not been resolved. I would be happy to speak with you to address this matter further.

Apr. 13th, 2022

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Verified Customer

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Theo Mckaye

Everything in customer service is out sourced, English is not great and many times they have no idea what your saying and the lie. Ex i was told that I would not be charged a service fee and then weeks later I now have a random invoice for something that never took place. Not happy.

4 years ago

Reply from American Home Shield

Hi Theo, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Catherine Rix Linden, NC

We have always had prompt service. No issues with getting anyone out to fix the issue. Preseason checks are great!

4 years ago

Reply from American Home Shield

Hi Catherine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Mark King Minot, ND

I purchase a Home Warranty so that they can coordinate with everything with the contractor. I have 2 open request for 5 days now, that hasn't been sent to a contractor. AHS wants me to coordinate everything.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for your feedback. I am sorry to hear that your service requests have not been assigned to a vendor. I would be happy to follow up with you regarding this issue.

Mar. 31st, 2022

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Verified Customer

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Laura Marvin Eastlake, OH

I have had to make 3 claims and the staff has been helpful the repairmen have been quick and polite.

4 years ago

Reply from American Home Shield

Hi Laura, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2022

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Verified Customer

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Phil McIntosh Fairhope, AL

I filed a claim 12/13/22. It is still unresolved. All I need is to replace a leaking faucet. When I call I just get the runaround from people who seem desperate to end the phone call.

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for letting us know your plumbing issue has not been resolved. I hate to hear you did not receive the assistance you needed when calling. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Katrina Robinson Richmond, VA

Every time I call I can't understand the person. They don't understand me and apparently there are no notes in the computer from previous calls so I have to explain my issue again.

4 years ago

Reply from American Home Shield

Hi Katrina, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Mar. 31st, 2022

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Verified Customer

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Darcella Craven Saint Louis, MO

The customer service people are fine it's the follow through that is really good. The contractor is call you right away but if they don't do a thing they just stop.

4 years ago

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Verified Customer

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Mark Ortiz Ellicott City, MD

Whenever we have had an issue with a machine or appliance, it gets taken care of very promptly and effectively.

4 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Carol ailor Lakeville, MA

Prompt service, excellent customer service and service with a smile. Shout out to Christine my service rep!!

4 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Brenda Jordan Statesville, NC

I have never had a worse experience. My dishwasher went out Jan 31. A&E technicians have been here four time and replaced 3 parts. They made and confirmed by email an appointment for today to replace a control board, and they never showed up. When I called, they didn't even have us on their schedule.

4 years ago

Reply from American Home Shield

Hi Brenda, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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Ralph Peterson Valencia, CA

I paid my payment in full for the entire year and your billing company kept trying to charge me more every three months I had to call and spend an hour on the phone to get it straightened out

4 years ago

Reply from American Home Shield

Hi Ralph. Thank you for taking time to bring this matter to our attention. I am very sorry to hear that you waited on the phone so long to get the issued resolved. We understand how important you time in as we appreciate your patience. I would be happy to speak with you further regarding this matter.

Mar. 23rd, 2022

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Verified Customer

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Debbie Mansuri Fullerton, CA

I had orginally rated them a 2 based on my very 1st service with them. Right now, they are trying to work with me to resolve the orginal issue that I had.

4 years ago

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Verified Customer

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William Johnson Summerville, SC

Moved in and our microwave stopped working after a few uses. We set up a repair and the repair person said it was not fixable. AHS denied us getting a replacement because they said it was pre existing. Everything in the house is preexisting. That is why we got the coverage. This is a SCAM!!!

4 years ago

Reply from American Home Shield

Hi William, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Verified Customer

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Debra Godman Sacramento, CA

I felt the repair company was not looking out for my best interest. I am a real estate broker and usually refer my clients to American Home Shield for their home warranty, but after my personal experience I will be looking at options for Home Warranty companies

4 years ago

Reply from American Home Shield

Hi Debra. Thank you for taking time to write a review. I am sorry to hear that you were not happy with the repair company. I would be happy to speak with you to address this issue further. Please provide your contract number or property address so that I may locate your account.

Mar. 22nd, 2022

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Verified Customer

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Kim Jensen Moses Lake, WA

Makes sure you are satisfied. Work hard at getting a repair person here quickly and will help if repair isn't timely.

4 years ago

Reply from American Home Shield

Hi Kim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Derek Gallo Port Orange, FL

Good hassle free coverage. Just wish service calls were cheaper as it can sometimes defeat the purpose of a warranty for smaller repairs.

4 years ago

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Verified Customer

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Jeanne Bandolina Fort Mill, SC

Quick response. Plumber very professional, explained in detail issue and resolution. Proficient, cleaned up after.

4 years ago

Reply from American Home Shield

Hi Jeanne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Gerald Sproles Fayetteville, GA

We requested a plumber to fix a water leak on 3/14/22. We had to wait until 3/16/22 for a plumber to come on site. He could not find leak. We had to pay a Leak Detection Company $375 to find the leak. The leak has not been fixed yet as of 3/18/22.

4 years ago

Reply from American Home Shield

Hi Gerald,
I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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VIVIAN WALKER Lexington, KY

I have been trying for 2 months to get my plumbing problem corrected. 2 weeks ago, you sent an appliance repair person instead of a plumber. I have called several times and have been told someone will contact me in 24 - 48 hours. Then I have been told 4 hours. This is UTTERLY ridiculous. The water is damaging my floor and the woodwork.

4 years ago

Reply from American Home Shield

Hi Vivian. Thank you for bringing this matter to our attention. I am very sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this problem further.

Mar. 25th, 2022

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Verified Customer

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Stephanie Chang Sugar Land, TX

The technician Matt was super professional and he made sure that every detail was looked and checked up.

4 years ago

Reply from American Home Shield

Hi Stephanie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2022

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Verified Customer

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David Wegener Las Vegas, NV

Timely and professional service. Technician ordered the correct parts to repair the refrigerator.

4 years ago

Reply from American Home Shield

Hi David. Thank you so much for the positive review. It is our goal to always provide our members with prompt and reliable service. We want you to know you can always count on AHS. Thank you for being our valued home warranty member.

Mar. 28th, 2022

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Verified Customer

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Raymond A Taylor Social Circle, GA

Service was quick after my request. The technician arrived within the time frame given and completed job.

4 years ago

Reply from American Home Shield

Hi Raymond, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Diana Lowe-Hester Redondo Beach, CA

The technician was wonderful and this service request was great. But past bad experiences still are affecting my scoring of the company.

4 years ago

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Verified Customer

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Debbie Armendariz Havre De Grace, MD

I have used them two times and they have been very good. Fast response to claims and responsive to issues.

4 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

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Verified Customer

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Michael Smith Topeka, KS

Service tech arrived when scheduled. The problem with the appliance was repaired. Tech fixed another problem that was not noticed.

4 years ago

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Verified Customer

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Monica Moore Jasper, TX

We have used them for years and when things started to not be able to get repaired, they have saved us thousands!

4 years ago

Reply from American Home Shield

Hi Monica,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 16th, 2022

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Verified Customer

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Stephanie Georgetown, TX

American Home Shield sent someone out right away to evaluate our water heater. Within a few days it was replaced!

4 years ago

Reply from American Home Shield

Hi Stephanie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

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Verified Customer

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Sheila Glowacki Warren, OH

Customer service rep very responsive and workers very polite, respectful of property and very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Sheila,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 16th, 2022

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Verified Customer

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Clark Blakeney Madison, MS

The techs are hard to understand, they do not speak English very well. I had some issues with the contractor that was assigned to repair my appliance.

4 years ago

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