American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Charles C Coolidge Loves Park, IL

They are very responsive and very professional. They choose very efficient and professional contractors

4 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 25th, 2022

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Verified Customer

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Hortencia Delgadillo Tucson, AZ

AHS has consistently responded quickly to my requests for help by sending out quality service providers.

4 years ago

Reply from American Home Shield

Hi Hortencia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Heather Goddard Bloomington, IN

This issue has happened before with my stove. I knew it could be taken care of, and it was. I am very happy with this situation.

4 years ago

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Verified Customer

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FREDERICK TROMBLEY Simi Valley, CA

For this particular time, I paid $125 dollars and no maintenance was done because the problem was due to rats chewing the wire. I was told that AHS does not cover "pet" damage, so I basically got nothing for my money. Please refund my money.

4 years ago

Reply from American Home Shield

Hi Frederick. Thank you for taking time to tell us about your service issue. I would be happy to speak with you to address this matter further.

Apr. 22nd, 2022

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Verified Customer

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Steven Fortune Columbus, GA

They have went back on their word twice with my ac duct work and knew we had a new born on the way and still kept giving us different answers. Now we are stuck with working on our own duct work that AHS a claimed was covered under my package deal.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for taking time to write a review. I am sorry to hear that the issue with your duct work has not been resolved. I would be happy to look into this further and follow up with you.

Apr. 22nd, 2022

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Verified Customer

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Jose Cuervo Miami, FL

The problem I have at the moment is the bathroom clog that I has not been resolved in 10days & appointment that was set for today was further delayed to Saturday, 4/16! This all started on 4/4!

4 years ago

Reply from American Home Shield

Hi Jose. Thank you for your feedback. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this issue further.

Apr. 22nd, 2022

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Verified Customer

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Charles Petty Acworth, GA

I've called twice following up on a work request made over two months ago. I hear NOTHING from AHS. I've spoken to a person in Columbia and another person in the Philippines. I feel like you have no follow up and I am having to do what should be your job.

4 years ago

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 27th, 2022

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Verified Customer

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Stella Flores

Professional helpful and arrived on n time Worked until they got the job done .. made sure we were happy

4 years ago

Reply from American Home Shield

Hi Stella, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Sherry Hasty

I was pleased with the fast service. The friendly service man. And the knowledge of the company service man.

4 years ago

Reply from American Home Shield

Hi Sherry,

Apr. 15th, 2022

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Verified Customer

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Shannon Hawley

They were professional and knowledgeable. I got my issue taken care of quickly and am pleased with the work done.

4 years ago

Reply from American Home Shield

Hi Shannon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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leona cotsakos

They are always prompt in getting someone to help. Person on phone line courteous and quick to help.

4 years ago

Reply from American Home Shield

Hi Leona. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Apr. 15th, 2022

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Verified Customer

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Richard nardozzi

When I called American Home Shield put a claim in the contractor got back to me right away I was pleased with that

4 years ago

Reply from American Home Shield

Hi Richard, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Jean Noggle

Expediency and service. The company that came to our home was professional. We felt comfortable and confident

4 years ago

Reply from American Home Shield

Hi Jean. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Apr. 15th, 2022

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Verified Customer

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Regina Christian

Courteous, prompt, helpful, peace of mind. My first claim was processed smoothly and the contractor was excellent.

4 years ago

Reply from American Home Shield

Hi Regina, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Rebecca Edwards

Called me in reasonable time frame, problem was not what first thought so left, ordered part, back within 10 days, fast repair. Thank you

4 years ago

Reply from American Home Shield

Hi Rebecca, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Maureen Harding

Takes care of the problem immediately assigning professionals to fix appliances that need help to operate

4 years ago

Reply from American Home Shield

Hi Maureen. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need as well.

Apr. 15th, 2022

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Verified Customer

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Roberto Lopez

Customer response to date has always been outstanding. Timely response to every service calls is always a guarantee!

4 years ago

Reply from American Home Shield

Hi Roberto, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Denise Joy Nichols

They have always responded quickly and provided very good servicemen. We've never had a problem with our claims.

4 years ago

Reply from American Home Shield

Hi Denise, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 15th, 2022

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Verified Customer

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Michael Wise

Had repair person early last week loom at my refrigerator that stopped running. They left saying that American Home Sheild will call me regarding a part in 3 to 5 days. No one called. They never returned. My refrigerator still is NOT fixed.

4 years ago

Reply from American Home Shield

Hello Michael. Thank you for bringing this matter to our attention. I am sorry to hear that no one has contacted you about the repair to your refrigerator. I would be happy to follow up with you to discuss this matter further.

Apr. 14th, 2022

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Verified Customer

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Jody Blaylock

I have had an outstanding issue since Nov 11, 2021 and they have yet to resolve or follow up with me. I have reached out numerous times and I am told it has been escalated into the abyss

4 years ago

Reply from American Home Shield

Hi Jody, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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Donna Compitello

I call with a repair I need, they respond in a timely manner and my repairs is taken care of as soon as possible

4 years ago

Reply from American Home Shield

Hi Donna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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John Brown

They cover what they say they cover. I had broken flusher and the tech came and fixed my toilet. Can't beat that.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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David Ong

So far it's been hassle free warranty claims and the people who have come out to do repairs have been doing good.

4 years ago

Reply from American Home Shield

Hi David, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Nicole Garcia

It was quick and easy to get services out to our house without any trouble and our issues were resolved

4 years ago

Reply from American Home Shield

Hi Nicole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Mary Stevens

I count on their quick response, qualified professionals they send and easy access if I need to talk to some one.

4 years ago

Reply from American Home Shield

Hi Mary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Ron Spencer

AHS makes it so easy and no hassle when you file a claim. it is quick and handled promptly and professionally

4 years ago

Reply from American Home Shield

Hi Ron, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Bonnie

They are prompt and I do not have to repeatedly call for problems. We have only had good experiences.

4 years ago

Reply from American Home Shield

Hi Bonnie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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S. Tarrance

As soon as I requested service AHS sent me the information of the company that was to service the hot water heater.

4 years ago

Reply from American Home Shield

Hi S. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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Melinda Cortez

Took a very long time to get claim finalized aug til February. But at the end my appliance was covered and replaced

4 years ago

Reply from American Home Shield

Hi Melinda. Thank you for taking time to write a review. I do hate to hear it took so long to resolve the issue with your appliance. We appreciate your patience and look forward to proving you with a better experience in the future.

Apr. 9th, 2022

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Verified Customer

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B.

I have been with AHS for awhile. When I needed service, they replied attentively. I never had issues thus far.

4 years ago

Reply from American Home Shield

Hi B. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for being our valued home warranty member.

Apr. 9th, 2022

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Verified Customer

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Fontessa Booker

Because I never have anything complaints and it's very affordable , I keep telling my friends they need AHS

4 years ago

Reply from American Home Shield

Hi Fontessa. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 9th, 2022

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Verified Customer

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Lytonga Wingfield

They do a great job sending contractors to repair the appliances. If it's not repaired, AHS will replace it.

4 years ago

Reply from American Home Shield

Lytonga. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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DON GRIFFIN

no company is perfect. however, this was an excellent experience. So far, I have no complaints. The serviceman was great, a big plus.

4 years ago

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Verified Customer

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Survey Monkey

The system of service is good only because the appliance repair company you use in this area is good. This be Crockett Appliance Repair.

4 years ago

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Verified Customer

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Lori Enck

So far, one out of three service providers have been tremendously helpful and professional. I am glad I have this coverage as my home ages.

4 years ago

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Verified Customer

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Tanya George

They responded to my concerns. Replaced equipment when necessary. Dispatched quickly. Provided requested service personnel.

4 years ago

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Verified Customer

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Jerry carter

It took two months to fox my refrigerator at my son's location. We are still waiting on fixing my mom's refrigerator at her location. We pay for 4 family locations. We currently looking for a another provider. We have been with you all for all 35 years and we are totally disappointed.

4 years ago

Reply from American Home Shield

Hi Jerry. Thank you for feedback. I am sorry to hear the refrigerator has not been repaired. I would be happy to speak with you to address this issue further.

Apr. 9th, 2022

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Verified Customer

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Norma Mathis

Waited to long for parts. Technician did a great job everytime they came. Had problems with some of the customer service representatives, gave me the run around.

4 years ago

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Verified Customer

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Christopher Pena

So far, I've been less than pleased with the contractors they do business with. I've had several issues where the initial contractor has had major issues "landing the plane". As a member of the construction community, I'd expect more.

4 years ago

Reply from American Home Shield

Hi Christopher, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Rachel Dunn

They are unhelpful. Always. They never know what is going on. We have been without AC for almost 2 weeks because American Honeshield "doesn't have an order" from the AC company. But the AC company is waiting on American Honeshield. It's a joke.

4 years ago

Reply from American Home Shield

Hi Rachel. Thank you for letting us know the issue with your AC has not been resolved. I would be happy to speak with you to address this matter further.

Apr. 13th, 2022

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Verified Customer

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Theo Mckaye

Everything in customer service is out sourced, English is not great and many times they have no idea what your saying and the lie. Ex i was told that I would not be charged a service fee and then weeks later I now have a random invoice for something that never took place. Not happy.

4 years ago

Reply from American Home Shield

Hi Theo, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Catherine Rix Linden, NC

We have always had prompt service. No issues with getting anyone out to fix the issue. Preseason checks are great!

4 years ago

Reply from American Home Shield

Hi Catherine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2022

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Verified Customer

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Mark King Minot, ND

I purchase a Home Warranty so that they can coordinate with everything with the contractor. I have 2 open request for 5 days now, that hasn't been sent to a contractor. AHS wants me to coordinate everything.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for your feedback. I am sorry to hear that your service requests have not been assigned to a vendor. I would be happy to follow up with you regarding this issue.

Mar. 31st, 2022

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Verified Customer

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Laura Marvin Eastlake, OH

I have had to make 3 claims and the staff has been helpful the repairmen have been quick and polite.

4 years ago

Reply from American Home Shield

Hi Laura, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2022

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Verified Customer

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Phil McIntosh Fairhope, AL

I filed a claim 12/13/22. It is still unresolved. All I need is to replace a leaking faucet. When I call I just get the runaround from people who seem desperate to end the phone call.

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for letting us know your plumbing issue has not been resolved. I hate to hear you did not receive the assistance you needed when calling. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Katrina Robinson Richmond, VA

Every time I call I can't understand the person. They don't understand me and apparently there are no notes in the computer from previous calls so I have to explain my issue again.

4 years ago

Reply from American Home Shield

Hi Katrina, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Mar. 31st, 2022

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Verified Customer

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Carol ailor Lakeville, MA

Prompt service, excellent customer service and service with a smile. Shout out to Christine my service rep!!

4 years ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Mark Ortiz Ellicott City, MD

Whenever we have had an issue with a machine or appliance, it gets taken care of very promptly and effectively.

4 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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William Johnson Summerville, SC

Moved in and our microwave stopped working after a few uses. We set up a repair and the repair person said it was not fixable. AHS denied us getting a replacement because they said it was pre existing. Everything in the house is preexisting. That is why we got the coverage. This is a SCAM!!!

4 years ago

Reply from American Home Shield

Hi William, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Verified Customer

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Darcella Craven Saint Louis, MO

The customer service people are fine it's the follow through that is really good. The contractor is call you right away but if they don't do a thing they just stop.

4 years ago

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