American Home Shield: Read 34,899 User Reviews From Real Homeowners

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R Schaefer Leander, TX

I contact AHS to add my new pool-spa in the month of Oct/Nov. The agent suggested to cancel the current contract and apply for a new one, with no penalty. When the new contract started in Dec 17th, i had to pay $76 penalty fee for cancellation. Since I just want to upgrade, this is really disappointing.

3 years ago

Reply from American Home Shield

Hi R Schaefer,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Chounce E Russell Colorado Springs, CO

I have had two interactions related to appliance repair. The first was superb. The second was horrendous mostly related to how AHS would not reschedule a contractor.

3 years ago

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Verified Customer

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Charlotte Sanders Fort Walton Beach, FL

Been with you over 20 years and have never been disappointed. Have bee surprised by some of what you cover.

3 years ago

Reply from American Home Shield

Hi Charlotte. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We look forwarding to providing you with great service for many more years to come.

Mar. 9th, 2022

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Verified Customer

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Chris Cupero San Antonio, TX

Overall outcome was very positive. I would have given a 5 star rating, but dealing with an offshore customer service team can be challenging..

3 years ago

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Verified Customer

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Denise Ballard Mosinee, WI

Prompt response when issues arise. Our furnace was out and help arrived within hours to get it fixed.

3 years ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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AJ Williams Tucumcari, NM

They are quick to respond when I am in need of service. They also are fast to replace appliances when need,

3 years ago

Reply from American Home Shield

Hi AJ, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Rebecca White Wylie, TX

Every issue we've had has been resolved fully within a reasonable time frame with limited interaction.

3 years ago

Reply from American Home Shield

Hi Rebecca. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that your issues were fully resolved. We can't wait to provide you with excellent service again.

Mar. 9th, 2022

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Verified Customer

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Grace Zhang Issaquah, WA

Trick customers with word games, says in the contract and what they actually do are different, says that only mold are not covered, but actually they refused to repair my appliances just because they found mold, how about the other broken parts? Voided because there is mold, and it's totally not what the contract is saying.

3 years ago

Reply from American Home Shield

hi Grace,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Marc Soskin Henderson, NV

I just had an issue with my toilet they came the next day to repair it and the person was very professional

3 years ago

Reply from American Home Shield

Hi Marc, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2022

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Verified Customer

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Steven Cary, NC

System works. Quick contact with local professionals to get work done for a competitive fixed price.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stevn,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Nancy Sauer Berwyn, IL

Franklin was very friendly and did complete, thorough work. We are very pleased about our washing machine.

3 years ago

Reply from American Home Shield

Hi Nancy. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Mar. 9th, 2022

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Verified Customer

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The Stuteville Family Arlington, TX

AHS replaced my GE double oven after repair was no longer possible. What a great relief! Highly recommended!

3 years ago

Reply from American Home Shield

Hi Stuteville Family. Thank you for taking time to write a review. It's really good to know your the issue with your oven was taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage.

Mar. 9th, 2022

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Verified Customer

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Alex Mirzoev Columbia, SC

Nothing ever is properly fixed, just patched up temporarily. This is all across the board, whether it is plumbing, HVAC and electrical. We (as renters) and our owners have wasted a lot of money because of the low quality work and effort.

3 years ago

Reply from American Home Shield

Hi Alex,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Pamela Digardi Anderson, SC

Every time I've called about an appliance or to have service I've received prompt reply from vender.

3 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Garrett Timmerman Houston, TX

Things were handled well. As it was we did not need service on clothes washer as the cycle returned to normal.

3 years ago

Reply from American Home Shield

Hi Garrett, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 9th, 2022

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Verified Customer

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Nataki Spruill Coalinga, CA

They always aided in successfully correcting and or replace covered item, as well as, keeping me in the loop.

3 years ago

Reply from American Home Shield

Hi Nataki. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 9th, 2022

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Verified Customer

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Kathy Domagalski Cedarburg, WI

The vendor called me directly to schedule an appointment & squeezed me in before our Christmas visitors arrived

3 years ago

Reply from American Home Shield

Hi Kathy. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Taria Joy Santa Cruz, CA

I have had a washer that's needed to be repaired 4 months and the contractor go that they've chosen has not contacted me to come out after they put in a part and it still didn't work

3 years ago

Reply from American Home Shield

Hi Taria, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Rebecca Folger Augusta, GA

Saved me from costly repairs many times. Oven, HVAC unit, hot water heater, garbage disposal. Very satisfied.

3 years ago

Reply from American Home Shield

Hi Rebecca. Thank you so much for such positive feedback. We love to hear how efficiently your repair needs were taken care of. We can't wait to provide you with exceptional service again.

Mar. 9th, 2022

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Verified Customer

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Dennis Clark Springfield, OH

Furnace has been out for two weeks, temperatures are freezing, ice storm, and have now spent hundreds on hotels, with 2 year old and wife, because hvac, company that they use cannot even give us a time table of when they can even get started, excuses are weak, because if it was they're family it would be taken care of already. SMH

3 years ago

Reply from American Home Shield

Hi Dennis. Thank you for taking time to bring your concerns to our attention. I am sorry to hear that your heating system has not been repaired. I would be happy to speak with you to assist with a resolution to this matter.

Mar. 14th, 2022

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Verified Customer

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Henk Roelant Houston, TX

American Home Shield is very quick to respond to my requests for action and work done has been satisfactory

3 years ago

Reply from American Home Shield

Hi Henk,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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James Goen Lubbock, TX

The plumber and last appliance contractors put us off so Iong that I had to replace my hot waterheater myself and had to just purchase new microwave. Horrible service.

3 years ago

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Verified Customer

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Jason Wirth Surprise, AZ

AHS is a great investment I have used them several times without any problem they are prompted and respectful

3 years ago

Reply from American Home Shield

Hi Jason, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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David Figgs Newport News, VA

Excellent customer service. I have had to call AHS several times over the years and each time the customer service was outstanding.

3 years ago

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Verified Customer

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JERRY AND CAROL L WINTER Visalia, CA

worse company to do business with, will not be renewing, hold times unacceptable, multiple calls needed on each and every claim, when I need to contact them, I need to at least reserve an hour of time and multiple calls necessary to resolve issues as a rule.

3 years ago

Reply from American Home Shield

Hello Jerry & Caroll. Thank you for your feedback. I do hate to hear that you have not been pleased with the service provided from AHS. I would be happy to follow up and speak with you regarding any unresolved issue.

Mar. 10th, 2022

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Verified Customer

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Herb Bakersfield, CA

My AC blower motor went out, after calling AHS, call setup tech replaced blower motor in under an hour..... Great svc

3 years ago

Reply from American Home Shield

Hi Herb. We are so glad to hear that your repair was addressed quickly and to your satisfaction. We look forward to taking care of your repair needs again in the future. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Marilyn Craig Tyler, TX

As a (retired) customer/member, they offered me a renewal contract that was in my budget. Thank you!

3 years ago

Reply from American Home Shield

Hi Marilyn. Thank you so much for the positive review. It is great to hear that you are pleased with the plan you were offered. We look forward to working with you and taking the hassle out of your home repair needs.

Mar. 3rd, 2022

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Verified Customer

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Donna Cionni Rayland, OH

Had to wait a over a week for someone to come to my home. The temperatures were in the teens and I had no furnace. They would not approve someone local to come and fix it. I am 81 and went without heat for over a week. Then they would not start it up and said we need a new one. Well got someone local and they fixed it.

3 years ago

Reply from American Home Shield

Hi Donna,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Wendi Warren Antioch, CA

It's taken 4 different visit to resolve our plumbing issue. We now need another person to come put and close the 2 holes left in my wall and ceilings.

3 years ago

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Verified Customer

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Bruce Baket Reno, NV

We've been working on the same issue since September 2020, should have been solved long ago. American Home Shield will not communicate well with us. We needed to contact BBB to get help. We have had AHS for 21 years, we were happy with service, until this issue.

3 years ago

Reply from American Home Shield

Hi Bruce. Thank you for bringing your concern to our attention. I am really sorry to hear that the issue is still not resolved. I would be more than happy to contact you to discuss this matter further.

Mar. 4th, 2022

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Verified Customer

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BarryK Gibsonia, PA

Have had this service for 3.5yrs never used once. Then had a claim to replace T&P valve to include extender tank and was denied the service due to the builder putting the extender tank in the wrong place I.e to far away from the valve. Horrible experience and a waste of money!!!!

3 years ago

Reply from American Home Shield

Hi Barry,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Hansy Franco Tarzana, CA

Person in the phone was educate and nice ,person from the company was very nice respectful and have experience.

3 years ago

Reply from American Home Shield

Hi Hansy. Thank you for letting us know about your service experience. It is so great to hear that you were pleased with the service you received. We look forward to providing you with exceptional service again in the future.

Mar. 4th, 2022

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Verified Customer

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Alice M James Grand Prairie, TX

I am happy with American Home shield. The technicians have been professional and fix the issues I report.

3 years ago

Reply from American Home Shield

Hi Alice. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Mar. 3rd, 2022

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Verified Customer

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Armine Hacopian Portland, OR

I wasn't too happy with the first repair of my furnace. But the second time was very good. And the Plumbing job I needed was done very well..

3 years ago

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Verified Customer

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Joanne Yancey Saint Louis, MO

AHS have not disappointed me yet , love the service that I received, AHS really take care of their customers .

3 years ago

Reply from American Home Shield

Hi Joanne. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to being your warranty company for many more years to come.

Mar. 4th, 2022

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Verified Customer

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Zetty Anzarouth Del Mar, CA

Right on the job, is a pleasure to deal with your insurance and the people that work for you. Thank you

3 years ago

Reply from American Home Shield

Hi Zetty. It is so exciting to read your review. We are very happy to know you have been pleased with your AHS warranty and the service we provide. We can't wait to provide you with exceptional service again.

Mar. 7th, 2022

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Verified Customer

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Mark Pullinger Fox River Grove, IL

My heat went out on a -12F night. They sent someone right away. My heat and my faith in humanity was restored!

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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DAWN SMITH Pocatello, ID

Terrible, the contractor they assigned did not do the work. They kept my co-pay when I canceled the policy even though I didn't get the work done. They wouldn't reassign my case after 3 weeks of begging them to get a different contractor

3 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Alicia Hickerson Van Wert, OH

After we had problems with our dryer for the 2nd time in a month they quickly got a repairman out to fix the dryer

3 years ago

Reply from American Home Shield

Hi Alicia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Sherri Fairbanks Chicago, IL

I called almost 2 weeks ago about the monthly increase that I am being billed. The person that I spoke with said that she would look into getting it lowered and get back to me within a few days via email. I have not heard anything. I am disappointed at the extreme increase and now the follow up not received!!

3 years ago

Reply from American Home Shield

Hi Sherri,
Thank you for sharing your experience and bringing this to our attention. I would be glad to speak with you to discuss the issues.

Feb. 23rd, 2022

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Verified Customer

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Jose luis Rodriguez Chicago, IL

AHS has been wonderful had appliances for more than ten years any problems AHS always there for help

3 years ago

Reply from American Home Shield

Hi Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2022

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Verified Customer

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Lana Sammons Redmond, WA

I've needed to use the service a couple of times. I think $100 initial cost for a repair after the annual premium is very steep.

3 years ago

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Verified Customer

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June Carnes Acworth, GA

Fixed my furnace and I was happy. Only fault it took 4 days for repair person to come after I complained that it was cold over and over.

3 years ago

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Verified Customer

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Jean Silvasy Tavares, FL

I requested service for my HVAC system. The company called late that night and the technician came the next day.

3 years ago

Reply from American Home Shield

Hi Jean. We thank you for taking time to provide your feedback. We are very happy to hear that you have been pleased with the service you are receiving. We look forward to providing you with a great experience for your next repair need as well.

Feb. 16th, 2022

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Verified Customer

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Larrie L Bennett Gaithersburg, MD

Not very satisfied with the service and the ability to turn repairs that they don't want to cover by simply saying we don't cover that. In addition no where to speak with any decision makers only reps that answer phone.

3 years ago

Reply from American Home Shield

Hi Larrie,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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C S Stevenson Raleigh, NC

All professionals that have been sent by American Home Shields have been professional, courteous and knowledgeable.

3 years ago

Reply from American Home Shield

Hi CS. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Feb. 16th, 2022

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Verified Customer

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Willis Hargrove Franklinton, NC

Our experience has been pretty good so far, but we put in for a refund 3 weeks ago and have not received check yet. That is why you are getting a low rating.

3 years ago

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Verified Customer

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Alexis Wilson Cincinnati, OH

AHS has made it so much easier to own our home. I really appreciate how fast they help us fix our home issues

3 years ago

Reply from American Home Shield

Hi Alexis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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Kim Barany Springville, IN

I had a great experience with Daugherty's plumbing. However I had to pay an extra $119 out of pocket because AHS doesn't cover everything...that's distressing.

3 years ago

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Verified Customer

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Randolph Guschl Wilmington, DE

Responsive and usually stick to task until resolved. Sometimes slow response due to contracted services not doing their part right.

3 years ago

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