American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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patricia braxton Louisville, KY

I liked how quick the service was with delivering my appliance and the friendliness of the delivery guys were

2 years ago

Reply from American Home Shield

Hi Patricia. We are so glad to hear how happy you were with the delivery of your appliance. We love to take the hassle and worry out of owning a home. Thank you for allowing AHS the opportunity to be of service to you.

Dec. 8th, 2021

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Verified Customer

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Unhappy camper Broken Arrow, OK

I have been trying to get a problem resolved with billing for a month and a half after being assured that it was taken care of. Every time I call to try and resolve the issue, I'm put on hold until I get disconnected.

2 years ago

Reply from American Home Shield

Hello and thank you for taking time to let us know your billing issue has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Dec. 8th, 2021

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Verified Customer

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Cherita Mayes Fresno, TX

Because sometime they not far. They need to do better with time. I work 8 to 5 and they always/only have time in those hours

2 years ago

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Verified Customer

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Angela Waldorf, MD

The company has worked for us over the years. Majority of the time has been pleasant, professional and exactly what we needed.

2 years ago

Reply from American Home Shield

HI Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 10th, 2021

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Verified Customer

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Bibb Edwards Wagram, NC

Poor communications and lack of individual responsibly when real world events do not conform to their standard procedures. Customer Service individuals on the other end of the phone are NOT the problem.

2 years ago

Reply from American Home Shield

Hi Bibb. Thank you for taking time to let us know about your experience. I am sorry to hear that you were not pleased with the service you have received. I would be happy to speak with your further regarding your concerns.

Dec. 9th, 2021

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Verified Customer

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Becky Blackwell-Cooper Seattle, WA

everything was great, only issue was the week without hot water due to scheduling, but understand in these times

2 years ago

Reply from American Home Shield

Hi Becky. Thank you for taking time to let us know that you have received great service. We want you to know you can count on AHS as your warranty company. We appreciate your patience while being without hot water. We can't wait to provide you with a great experience in the future.

Dec. 8th, 2021

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Verified Customer

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Bertha J Page Clinton, MD

AHS does not communicate well with the contractor providing the equipment failure, denied communication with an AHS supervisor to discuss concerns, the service technicians were very knowledgable.

2 years ago

Reply from American Home Shield

Hi Bertha,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Stevan Szentadorjany Lynn Haven, FL

Just amazing service! Every time I call for service the technician fixes my issue and explains fully what was wrong

2 years ago

Reply from American Home Shield

Hi Steven. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 1st, 2021

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Verified Customer

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Karen Duran Land O Lakes, FL

My air went out and they couldn't get someone out to fix it right away even though someone here has copd and can't go without air. She had to go without air for 24 hours. In the heat of Florida!

2 years ago

Reply from American Home Shield

Hi Karen,
I hate to hear about the delay in service that was experienced to have the air conditioner issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Francis Salcedo Borger, TX

They solved the problem, the only thing is the waiting time, because I live in a small time I have to ways weeks until someone came by

2 years ago

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Verified Customer

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Carla Tibbs Manassas, VA

The service has been timely and I like the technician through AHS. I hate not being able to ever reach a person with questions.

2 years ago

Reply from American Home Shield

Hi Carla,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Donald and Trudy Matus Lumberton, TX

I would not recommend Home Shield. We have had an ongoing problem with a refrigerator. The contractors they employ are substandard, it takes too long to get service, and we are left hanging for months with products that do not work.

2 years ago

Reply from American Home Shield

Hi Donald. Thank you for your feedback. I am sorry to hear that you are still having issues with your refrigerator. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Paula Clegg Nokomis, FL

It was very easy to scedule service on AHS site. Service provider was experienced, professional and arrived as stated

2 years ago

Reply from American Home Shield

Hi Paula. Thank you for letting us know you were able to request the service you needed with ease. We want you to know you can always count on AHS and we are so happy you are finding the value in your warranty coverage.

Nov. 29th, 2021

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Verified Customer

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Beth Joffe Seattle, WA

They make it very difficult to fix some thing and do small fixes which require many visits before the item actually gets fixed. They offered me very little for a necessary ceiling repair after a water leak

2 years ago

Reply from American Home Shield

Hi Beth. Thank you for letting us know your concerns. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Lorrie Alexander Durham, NC

I have had only one problem, and that was with the double billing for work that was done, but it was eventually resolved.

2 years ago

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Verified Customer

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Larry Ellis Washington, DC

AHS has always sent the right technician for the required service; my service request were always resolved.

2 years ago

Reply from American Home Shield

Hi Larry. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 29th, 2021

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Verified Customer

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Nicholas Mueller Colorado Springs, CO

Fast claim processing. AHS assigned a contractor quickly and was able to fix the issue within 24hrs.

2 years ago

Reply from American Home Shield

Hi Nicholas. Thank you so much for taking time to tell us about your service experience. We are very happy to hear how effectively your repair was taken care of. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 29th, 2021

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Verified Customer

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Eugene Moody Cincinnati, OH

The majority of contractors (3 out of 4) I experienced did not provide a quality service/product or either charged me extraordinary prices above my deductible and monthly expenses

2 years ago

Reply from American Home Shield

Hi Eugene. Thank you for taking time to let us know about your service experiences. We want you to find the value in your warranty coverage. I would be happy to speak with regarding any unresolved issue.

Nov. 30th, 2021

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Verified Customer

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Nicole Shorter Columbus, OH

I was charged for a free service and it has yet to be removed from my account after several calls. I continue to get threatening emails about the payment I don't owe

2 years ago

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Verified Customer

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Sylvia Ragan Gulfport, MS

Fast and reliable service. They were on top of my claim and sent the best service I've ever had. Thanks.

2 years ago

Reply from American Home Shield

Hi Sylvia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Paul Mazeika Woodbridge, VA

Service has been good. But site won't let me update my payment method. And my ice maker still isn't fixed!

2 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Larry G Denham Springs, LA

THE REPAIR COMPANY WAS EXTREMELY PROMPT ON MY APPOINTMENT & EXPLAINED MY PROBLEMS SO I COULD UNDERSTAND

2 years ago

Reply from American Home Shield

Hi Larry,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Carmen Anderson Wolfe City, TX

Professional and experienced technician with abundance of knowledge. He was answered all my questions.

2 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Dominic Gilliam Greenfield, CA

AHS has proven to be very professional and has resolved issues I may have had with assigned company.

2 years ago

Reply from American Home Shield

Hi Dominic,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Fabio Espinosa McCormick, SC

No communication with humans, refrigerator down for 3 months and no one from AHS seem to care. I have tried to contact AHS as in the past ( I am a over 20 years customer), no answer, long waits only to talk with someone from who knows where.

2 years ago

Reply from American Home Shield

Hi Fabio. I am sorry to hear that your refrigerator has been down for 3 months. Thank you for bringing this issue to our attention. I would be happy to look into this matter further and follow up with you.

Nov. 23rd, 2021

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Verified Customer

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Chuck Abbe Bakersfield, CA

The contractor they assigned has not called me after two days. When I tried to call him, his inbox is always full and I can't leave a message

2 years ago

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Verified Customer

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Dino Johnson Redding, CA

The repair problem is always taken care of in a short period of time and is done in a professional manner.

2 years ago

Reply from American Home Shield

Hi Dino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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David Glenn Martinsville, IN

I've had good luck with requesting a service call, but the couple times I've had to call in, it was a nightmare. The longest hold times I've experienced in years.

2 years ago

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Verified Customer

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Amy Fisher San Jose, CA

American Home Shield is quick to respond and open a service request but the vendor does not always respond as quickly as hoped

2 years ago

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Verified Customer

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Eunice B. Miller Dallas, TX

They was tending to my needs We send in our request for service and they send out some one right away

2 years ago

Reply from American Home Shield

Hi Eunice. Thank you telling us about your experience. It is our goal t to provide our members with prompt and reliable service and really appreciate the opportunity to have done so for you.

Nov. 23rd, 2021

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Verified Customer

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Dan Brandenberg Troy, MI

When I have needed their services, they have been quick to respond and correct whatever problem I had at my home.

2 years ago

Reply from American Home Shield

Hi Dan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Jennifer Racine, WI

Although I have not used them on an issue they sent out someone to clan furnace and they did a fabulous job

2 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for the positive feedback regarding your service experience. We are so excited to read your review. We can't wait to provide great service for your next repair need as well.

Nov. 23rd, 2021

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Verified Customer

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2346new harmony shiloh rd Mount Orab, OH

Every time I had to use them the people that came out to fix things they were nice and knew what they were doing

2 years ago

Reply from American Home Shield

Hello and thank you for taking time to tell us about your service experiences. We are very happy to hear that we have met your expectations for service. Thank you trusting AHS to take the hassle and worry out of you unexpected repair needs.

Nov. 23rd, 2021

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Verified Customer

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Mauricio Austin, TX

Complexity to solve situarions with the 3rd parties. AhS call center couldnt solve my situation after 30 mins at the phone. They promise to send me an email. Never arrived.

2 years ago

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Verified Customer

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Debra Ann Fortenberry-Wiley Lancaster, TX

AHS has always been very prompt in opening work orders and assigning contractors to perform the work

2 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Harold Kosten Las Vegas, NV

The electrician, Reuben, was excellent. He was patient, explained everything, and was very thorough.

2 years ago

Reply from American Home Shield

Hi Harold,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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Kasey Galvin Wilmington, NC

The repair people they send either charge more than other repair services or they refuse to do the work citing warranty issues. I had an AC problem. The service AHS sent wanted to charge an additional $600. I got a second service to come out. They charged $398.

2 years ago

Reply from American Home Shield

Hi Kasey. Thank you for taking time to let us know about your service experience. We do want you to see the value in the coverage that your warranty offers. I would be happy to speak with your further regarding this issue.

Nov. 23rd, 2021

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Verified Customer

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Carla Richmond, VA

Customer service is poor. I spoke with 5 different agents. Two were helpful. But the call was disconnected after 40 minutes of holding in one case; and one rep. was so rude that she hung up on me.

2 years ago

Reply from American Home Shield

Hi Carla. Thank you for taking time to tell us about your service experience. I do hate to hear that you were not happy with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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Sandra Nelson Katy, TX

AHS has been nothing but supportive, caring, and professional. Thank you for taking care of me and my home quickly.

2 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Deanna Davenport Murrieta, CA

Because he was on time, professional, knew exactly what was wrong and wanted to make the repair right then and there

2 years ago

Reply from American Home Shield

Hi Deanna,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Gilberto Pinzon Fort Lauderdale, FL

Response is slow, I don't see a benefit on the membership, I request a repair on a washing machine, the technician came and said we probably would need a new machine, never got a follow up from Home shield until I called

2 years ago

Reply from American Home Shield

Hi Gilberto. Thank you for taking time to express your concerns with the service you received for your washer replacement. I am sorry to hear that it took so long to resolve the issue. We do understand how important it is to our members that issues be resolved promptly and effectively. Please feel free to let me know if there is still any unresolved issue that I may further assist you with.

Nov. 17th, 2021

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Verified Customer

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David Goodwillie Skillman, NJ

The appointment with the repair company was set up very quickly and the work done efficiently and professionally

2 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Cheri Collier Riverside, CA

On this warranty I'm very satisfied. Today repair was my waher boot. The company was knowledgeable and friendly.

2 years ago

Reply from American Home Shield

Hi Cheri. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your washer. Thank you for trusting AHS.

Nov. 17th, 2021

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Verified Customer

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Maria Clemente/Richard Guzman Stoughton, MA

It was my first time making a claim after a year with the company and so far so good. Quick and easy process to fix my dryer

2 years ago

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Verified Customer

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Lucia Martinez Broad Run, VA

I was provided with individuals that were skilled, professionals and got the work done regardless of daylight.

2 years ago

Reply from American Home Shield

Hi Lucia. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 17th, 2021

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Verified Customer

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Carol Conley Atlanta, GA

So far my experience with AHS is a positive one. They select the best companies to complete work in your home.

2 years ago

Reply from American Home Shield

Hi Carol. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Nov. 17th, 2021

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Verified Customer

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John Hess Brighton, CO

Quick response, accurate assessment, and returned to complete the repair of our microwave as soon as the parts arrived.

2 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to provide feedback on your service experience with the microwave. It is really great to know the problem was resolved to your satisfaction. We can't wait to provide you with great service again.

Nov. 17th, 2021

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Verified Customer

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david saylor Palm Springs, CA

toilet was quickly repaired, service tech was on time and was helpful in pointing another possible problem

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Ellen French Kearneysville, WV

Had furnace checked. HVAC called next day, scheduled appt. arrived on time and was very professional

3 years ago

Reply from American Home Shield

Hi Ellen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Pamela Wiedenkeller Borrego Springs, CA

Fast, repair person was knowledgeable and fixed the problem in relatively short time. Communication was excellent.

3 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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