American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Susan A Vilar Tulsa, OK

Because your service is so slow and I efficient, we were without water for ELEVEN (11) days. We went to a hotel in our city to get showers! You are the warranty company! People need service. That's what we pay for, and there are people who are waiting even longer than we did. No heat in the winter with babies?! Completely unacceptable.

3 years ago

Reply from American Home Shield

Hi Susan,
I hate to hear about the ongoing delay that has been experienced to have the water heater service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Paula Cotman Fairfax, VA

When I first became a customer things were very good...over the years things deteriorated quite a bit...presently things are moving in a more positive direceion

3 years ago

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Verified Customer

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Michael monroig Chesapeake, VA

They were very receptive. Though some more research would have found a company that serves mybsystem

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for your feedback. We are always looking for ways to improve the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 2nd, 2022

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Verified Customer

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Daisey Da silva Modesto, CA

The service is fast and professional. Everything is fixed in a reasonable amount of time. Very good experience.

3 years ago

Reply from American Home Shield

Hi Daisey. Thank you for taking time to write a review. We love to take the hassle and worry out of unexpected repairs for our members. It makes us very glad to know we have met your expectations. We can't wait to provide you with great service again.

Feb. 1st, 2022

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Verified Customer

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Rick Henderson, KY

Good contractors. Prompt to come to make repairs. Came back when further issues happened to complete the job

3 years ago

Reply from American Home Shield

Hi Rick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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Steven Olivieri Sparks, NV

5 year old GE Dishwasher Failed. Tech came out charged $100 for co pay. 2 Days later was notified repair was not covered because there was mold. Had to buy a new dishwasher

3 years ago

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Verified Customer

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Brian Dean Keeney Banta, CA

I am currently trying to get the heating and air conditioning company they referred to fix my heater to come back for the third time and actually fix it. They come and "troubleshoot" the system and say it is fixed, yet it continues to fail. It has been over three weeks and they still have not completed the service.

3 years ago

Reply from American Home Shield

Hi Brian. Thank you for bringing this matter to our attention. I am sorry to hear that you are still without your heat working. I would be happy to speak with you to address this issue further.

Jan. 27th, 2022

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Verified Customer

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Richard Wagner Jr Conway, SC

AHS was quick to respond and assign a contractor. Contractor came out right away and resolved the problem.

3 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2022

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Verified Customer

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Norma Red Oak, TX

The last report to fix a refrigerator has taken over a month. I can't call the company because there is no one that answers. All business are done on line. They rescheduled the visit so many times. Worst company in my personal experience. The lack of customer service.

3 years ago

Reply from American Home Shield

Hi Norma,
I hate to hear about the delay in service that was experienced to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Jan. 25th, 2022

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Verified Customer

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Joshua Stanley Potter-Efron Eau Claire, WI

Right now I'm waiting on reimbursement from two approved services; one was recently submitted so I would not expect that one yet, but the other was submitted awhile ago.

3 years ago

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Verified Customer

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Joe Williams Katy, TX

Always great repair companies and personnel to do the work. Also, very prompt service. AHS is the best.

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2022

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Verified Customer

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Dr. K Covington, GA

The service was easy to schedule and the technician was friendly and professional. Solved the problem quickley.

3 years ago

Reply from American Home Shield

Hi Dr. K. We are so happy to read about your experience. We want you to know you can always count on AHS when you need us. We can't wait to provide you with great service again in the future.

Jan. 25th, 2022

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Verified Customer

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Nancy J Baskerville Camp Verde, AZ

I have experienced 4 times the need for service repairs/replacements and each one was excellently taken care of.

3 years ago

Reply from American Home Shield

Hi Nancy. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jan. 25th, 2022

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Verified Customer

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Anoop Muraleedharan Brentwood, CA

Pathetic service. I had an emergency plumbing need and you couldn't get the help i needed. On top of it I was mis guided multiple times by the agents I spoke with. They were not even ready to share the claims email address. I am going to file a consumer complaint.

3 years ago

Reply from American Home Shield

Hi Anoop. We appreciate you sharing your recent service experience regarding your plumbing. I am sorry to hear we did not meet your expectations. I would be happy to speak with you to address this matter further.

Jan. 26th, 2022

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Verified Customer

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Donna Glass Decatur, GA

Representatives are good at getting me scheduled with contractors. The people that they are contracted with just are slow about getting me scheduled

3 years ago

Reply from American Home Shield

HI Donna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

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Verified Customer

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Sharyn Deeringer Phelan, CA

There when I needed AHS. Service people sent always did a good job. We are pleased and will continue to use AHS.

3 years ago

Reply from American Home Shield

Hi Sharyn. We really appreciate the positive review. It is our goal to provide your with dependable service each time you need to use your warranty coverage. We want you to know you can always count on AHS when you need us.

Jan. 12th, 2022

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Verified Customer

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Steve Seattle, WA

It's been fine- but the monthly fee seems too high- given what I've ended up paying to AHS , I think I'd be spending less if I didn't have a home warranty

3 years ago

Reply from American Home Shield

Hi Steve,
We appreciate your feedback regarding your coverage and the monthly premium cost.

Jan. 20th, 2022

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Verified Customer

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Cliff Martin San Antonio, TX

Alright but not great. Have liked the vendors that were provided, but have been unable to login to my account or make service requests for over a year now.

3 years ago

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Verified Customer

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Zach Allison Kings Mountain, NC

Nothing but lies and run around payed for the warranty just to have to wait months for y'all to fix anything and still have yet to fix my stuff, have had nothing but problems and headaches from this company and have been requesting full payout for over a month

3 years ago

Reply from American Home Shield

Hi Zach,
Thank you for bringing your experience to our attention. We would be glad to speak with you to address the delay in service as well and assist with a resolution.

Jan. 14th, 2022

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Verified Customer

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Sandra Russell Bakersfield, CA

Our washing machine needed repair. Every thing was handled so professionally and in a timely manner. So pleased!

3 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Verified Customer

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Dawn Las Vegas, NV

Any time I have put a claim in the service provider has been out in 2 days and everything was handled .

3 years ago

Reply from American Home Shield

Hi Dawn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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F Perryman Pascagoula, MS

Never had a problem filing a claim seems as though things happen unexpectedly but they're always there to help

3 years ago

Reply from American Home Shield

Hi F Perryman,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Sadie Mallory Bakersfield, CA

My dryer went down and when they could not get parts to fix it they replaced it with a brand new GE Dryer

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sadie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Tracy M Lemons Douglasville, GA

Even when explaining what I need done, they take my money then tell me after the fact they will not cover the repair. They are good at regular maintenance but not repairs and again, they take my money with no satisfaction. And their suppliers are rude and give false answers to the diganosis.

3 years ago

Reply from American Home Shield

Hi Tracy. Thank you for bringing your concerns to our attention. I am sorry to hear that the issue was not resolved to your satisfaction, I would be happy to speak with you to discuss this matter further.

Jan. 14th, 2022

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Verified Customer

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Bilaal Kirkland Wilson, NC

Simplicity to find your issue, click on it and have a company picked and a technician send quickly to fix your issues

3 years ago

Reply from American Home Shield

Hi Bilaal,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 13th, 2022

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Verified Customer

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Meghan Scott Kerrville, TX

We have been waiting to get our heater delivered and installed for over 2 weeks now. Meanwhile living through weather in the 20s with our 4 year old son. This is absolutely abuse of the finances we have put into your company over 3 years.

3 years ago

Reply from American Home Shield

Hi Meghan, I hate to hear about the delay in service that has been experienced to have the heater repaired.

Jan. 13th, 2022

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Verified Customer

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Holly Campbell Atlanta, GA

quick service; was disappointed that first time I used it the coverage was more limited than expected. (garage door opener issue)

3 years ago

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Verified Customer

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DEBBY BORKOWSKI Tulsa, OK

The contractor you sent was very friendly and professional. He made the repair quickly and efficiently.

3 years ago

Reply from American Home Shield

Hi Debby. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 12th, 2022

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Verified Customer

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C. Alley Bowie, MD

Dishwasher start problem to start the New Year...AHS was there to help solve our first to report problem.

3 years ago

Reply from American Home Shield

Hi C. Alley. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that the issue with your dishwasher was resolved so promptly and quickly. Thank you for choosing AHS.

Jan. 12th, 2022

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Verified Customer

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Brandon Campbell McAlester, OK

Quick, professional support and service. Support contractor was prompt, knowledgeable, and was able to fix the issue.

3 years ago

Reply from American Home Shield

Hi Brandon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Joshua Mullikin Memphis, TN

I've heard people speak poorly of home warranties in general, but my experiences have always been good with AHS.

3 years ago

Reply from American Home Shield

Hi Joshua. Thank you so much for this positive review. We are so glad that you gave us a chance and chose to be a valued member of American Home Shield. We look forward to providing you with many more great service experiences.

Jan. 12th, 2022

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Verified Customer

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JOSEPH M PILMAN Swansboro, NC

Very professional and get the job done. They were on time sending someone out to fix the problem I had.

3 years ago

Reply from American Home Shield

Hi Joseph. Thank you for such positive feedback. It is exciting to know that you have been so happy with the service you are receiving. We can't wait to provide you with your next great service experience. Thank you for choosing HS.

Jan. 12th, 2022

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Verified Customer

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Stephanie Mosier Elkhart, IN

I've always had excellent service, the contractors that have come out are very kind & very professional.

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for taking time to let us know how pleased you have been with the service provided. We look forward to taking the hassle and worry out of your next home repair need as well.

Jan. 12th, 2022

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Verified Customer

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Mary Elaine Ancipink Springfield, MO

The professionals sent always do a great job. They arrive when they say, they complete the task and are courteous

3 years ago

Reply from American Home Shield

Hi Mary. We are happy to read about your experience. We understand the importance of providing you with quality service you can count on. We look forward to taking care of your next repair issue as well.

Jan. 12th, 2022

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Verified Customer

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Chequetta Washington Baltimore, MD

It's been pleasant having Home Shield as my insurance provider. They have been affordable, reliable, professional, and pleasant.

3 years ago

Reply from American Home Shield

Hi Chequetta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Thomas Hunter Charlotte, NC

Electrician was very efficient, although I did not get the call within 24 hrs as I was told. When he got here he did a superb job !

3 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Jarrett O Crawford Georgetown, TN

Fast Solution to electrical problem, call day one, day two repairman called, day three problem fixed.

3 years ago

Reply from American Home Shield

Hi Jarrett. Thank you for taking time to write a review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jan. 5th, 2022

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Verified Customer

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Lynda Donato Lake Helen, FL

I'm sitting with a range top in a hole too large because customer Service would not listen to the need of sending a professional out to take all measurements. Reps we're unpleasant and refused to let me speak to a supervisor. There's more!

3 years ago

Reply from American Home Shield

Hi Lynda. Thank you for providing feedback on your service experience. I am sorry to hear that the issue has not been resolved with your range top. I would be happy to speak with you to further address this matter.

Dec. 31st, 2021

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Verified Customer

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Sheiler Stokes Jeffersonville, IN

I have always had good experiences. Calls are answered promptly and service people are professional.

3 years ago

Reply from American Home Shield

Hi Sheiler,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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May Lotter Longs, SC

had a water heater problem It was handled exactly as the contract outoined with no fuss just got done.

3 years ago

Reply from American Home Shield

Hi May,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 30th, 2021

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Verified Customer

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EVELYN TOWALSKI Las Vegas, NV

excellent service in all areas.from FIRST PERSON SPOKEN WITH TO LAST, PLUS ON TIME WORKS THAT DO A GREAT JOB.

3 years ago

Reply from American Home Shield

Hi Evelyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Dec. 30th, 2021

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Verified Customer

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Wendy McMahan Algonquin, IL

Because you only cover certain things and change without notification. Also, i had a furnace guy threaten to extort money from us when we decided to go elsewhere and your company did nthing about it.

3 years ago

Reply from American Home Shield

Hi Wendy. Thank you for your feedback. I am sorry to hear that you are not happy with the coverage we offer and that you feel the vendor was trying to extort you for money. I would be happy to follow up to discuss this matter further.

Jan. 1st, 2022

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Verified Customer

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Kristi Allen Guntersville, AL

So far I've gotten the run around. No replacement unit, said replacement unit was delivered when it wasn't. Tried a cash buyout instead of replacing my heat/AC after a month of waiting. My husband and are are FREEZING in our home. Our next call will be to the media to see if they can get you to do what we paid for.

3 years ago

Reply from American Home Shield

Hi Kristi. Thank you for letting us know the issue with your heat has not been resolved. I would be happy to speak with you to address this matter further.

Dec. 21st, 2021

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Verified Customer

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Christina Alarcon Chowchilla, CA

Fast and reliable service. Have contacted AHS twice and each time the problem was fixed within short period of time.

3 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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James Hagan Fredericksburg, VA

replacement wall oven delivered and installed quickly and well; however, we are still waiting for a GE service rep to fix inaudible alert sound

3 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Mary L Worthington Wichita Falls, TX

Professional they were very quick to respond and I was able to get contractors that knew what they were doing

3 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Mister Hampton, VA

Professional contractors who know what they're doing with knowledge, expertise & clarity while fulfilling obligations.

3 years ago

Reply from American Home Shield

Hi Mister,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Jon Holmberg Laguna Niguel, CA

They mostly do well but I think they make a mistake by making you wait until a clearly broken appliance totally quits working. working

3 years ago

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Verified Customer

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David Huggett Lady Lake, FL

Needed broken circut breaker replaced. Examed other outlets to be sure that they are working properly.

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Verified Customer

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Therese Ellis Williamsburg, VA

I have been without heat for 15 days and dealing with my 3rd contractor. Also, found out that AHS will not over costs for an emeregency ($150) for a weekend service. No, follow up after they assign a contractor to do the work. Also dealing with a 2nd service call that is 2years in and still the fan is broken and not working.

3 years ago

Reply from American Home Shield

Hi Theresa. Thank you for taking time to let us know about your experience. I am sorry to hear that the issue with your furnace and fan have not been resolved. I would be happy to speak with you to assist with getting this issue taken care of.

Dec. 15th, 2021

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