American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Francis Salcedo Borger, TX

They solved the problem, the only thing is the waiting time, because I live in a small time I have to ways weeks until someone came by

4 years ago

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Verified Customer

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Beth Joffe Seattle, WA

They make it very difficult to fix some thing and do small fixes which require many visits before the item actually gets fixed. They offered me very little for a necessary ceiling repair after a water leak

4 years ago

Reply from American Home Shield

Hi Beth. Thank you for letting us know your concerns. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Paula Clegg Nokomis, FL

It was very easy to scedule service on AHS site. Service provider was experienced, professional and arrived as stated

4 years ago

Reply from American Home Shield

Hi Paula. Thank you for letting us know you were able to request the service you needed with ease. We want you to know you can always count on AHS and we are so happy you are finding the value in your warranty coverage.

Nov. 29th, 2021

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Verified Customer

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Nicole Shorter Columbus, OH

I was charged for a free service and it has yet to be removed from my account after several calls. I continue to get threatening emails about the payment I don't owe

4 years ago

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Verified Customer

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Sylvia Ragan Gulfport, MS

Fast and reliable service. They were on top of my claim and sent the best service I've ever had. Thanks.

4 years ago

Reply from American Home Shield

Hi Sylvia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Larry G Denham Springs, LA

THE REPAIR COMPANY WAS EXTREMELY PROMPT ON MY APPOINTMENT & EXPLAINED MY PROBLEMS SO I COULD UNDERSTAND

4 years ago

Reply from American Home Shield

Hi Larry,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Paul Mazeika Woodbridge, VA

Service has been good. But site won't let me update my payment method. And my ice maker still isn't fixed!

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Amy Fisher San Jose, CA

American Home Shield is quick to respond and open a service request but the vendor does not always respond as quickly as hoped

4 years ago

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Verified Customer

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David Glenn Martinsville, IN

I've had good luck with requesting a service call, but the couple times I've had to call in, it was a nightmare. The longest hold times I've experienced in years.

4 years ago

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Verified Customer

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Eunice B. Miller Dallas, TX

They was tending to my needs We send in our request for service and they send out some one right away

4 years ago

Reply from American Home Shield

Hi Eunice. Thank you telling us about your experience. It is our goal t to provide our members with prompt and reliable service and really appreciate the opportunity to have done so for you.

Nov. 23rd, 2021

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Verified Customer

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Dino Johnson Redding, CA

The repair problem is always taken care of in a short period of time and is done in a professional manner.

4 years ago

Reply from American Home Shield

Hi Dino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Jennifer Racine, WI

Although I have not used them on an issue they sent out someone to clan furnace and they did a fabulous job

4 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for the positive feedback regarding your service experience. We are so excited to read your review. We can't wait to provide great service for your next repair need as well.

Nov. 23rd, 2021

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Verified Customer

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Carmen Anderson Wolfe City, TX

Professional and experienced technician with abundance of knowledge. He was answered all my questions.

4 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Dominic Gilliam Greenfield, CA

AHS has proven to be very professional and has resolved issues I may have had with assigned company.

4 years ago

Reply from American Home Shield

Hi Dominic,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Chuck Abbe Bakersfield, CA

The contractor they assigned has not called me after two days. When I tried to call him, his inbox is always full and I can't leave a message

4 years ago

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Verified Customer

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Fabio Espinosa McCormick, SC

No communication with humans, refrigerator down for 3 months and no one from AHS seem to care. I have tried to contact AHS as in the past ( I am a over 20 years customer), no answer, long waits only to talk with someone from who knows where.

4 years ago

Reply from American Home Shield

Hi Fabio. I am sorry to hear that your refrigerator has been down for 3 months. Thank you for bringing this issue to our attention. I would be happy to look into this matter further and follow up with you.

Nov. 23rd, 2021

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Verified Customer

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Dan Brandenberg Troy, MI

When I have needed their services, they have been quick to respond and correct whatever problem I had at my home.

4 years ago

Reply from American Home Shield

Hi Dan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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2346new harmony shiloh rd Mount Orab, OH

Every time I had to use them the people that came out to fix things they were nice and knew what they were doing

4 years ago

Reply from American Home Shield

Hello and thank you for taking time to tell us about your service experiences. We are very happy to hear that we have met your expectations for service. Thank you trusting AHS to take the hassle and worry out of you unexpected repair needs.

Nov. 23rd, 2021

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Verified Customer

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Kasey Galvin Wilmington, NC

The repair people they send either charge more than other repair services or they refuse to do the work citing warranty issues. I had an AC problem. The service AHS sent wanted to charge an additional $600. I got a second service to come out. They charged $398.

4 years ago

Reply from American Home Shield

Hi Kasey. Thank you for taking time to let us know about your service experience. We do want you to see the value in the coverage that your warranty offers. I would be happy to speak with your further regarding this issue.

Nov. 23rd, 2021

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Verified Customer

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Debra Ann Fortenberry-Wiley Lancaster, TX

AHS has always been very prompt in opening work orders and assigning contractors to perform the work

4 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Sandra Nelson Katy, TX

AHS has been nothing but supportive, caring, and professional. Thank you for taking care of me and my home quickly.

4 years ago

Reply from American Home Shield

Hi Sandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Carla Richmond, VA

Customer service is poor. I spoke with 5 different agents. Two were helpful. But the call was disconnected after 40 minutes of holding in one case; and one rep. was so rude that she hung up on me.

4 years ago

Reply from American Home Shield

Hi Carla. Thank you for taking time to tell us about your service experience. I do hate to hear that you were not happy with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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Mauricio Austin, TX

Complexity to solve situarions with the 3rd parties. AhS call center couldnt solve my situation after 30 mins at the phone. They promise to send me an email. Never arrived.

4 years ago

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Verified Customer

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Harold Kosten Las Vegas, NV

The electrician, Reuben, was excellent. He was patient, explained everything, and was very thorough.

4 years ago

Reply from American Home Shield

Hi Harold,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021

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Verified Customer

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Gilberto Pinzon Fort Lauderdale, FL

Response is slow, I don't see a benefit on the membership, I request a repair on a washing machine, the technician came and said we probably would need a new machine, never got a follow up from Home shield until I called

4 years ago

Reply from American Home Shield

Hi Gilberto. Thank you for taking time to express your concerns with the service you received for your washer replacement. I am sorry to hear that it took so long to resolve the issue. We do understand how important it is to our members that issues be resolved promptly and effectively. Please feel free to let me know if there is still any unresolved issue that I may further assist you with.

Nov. 17th, 2021

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Verified Customer

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Deanna Davenport Murrieta, CA

Because he was on time, professional, knew exactly what was wrong and wanted to make the repair right then and there

4 years ago

Reply from American Home Shield

Hi Deanna,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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David Goodwillie Skillman, NJ

The appointment with the repair company was set up very quickly and the work done efficiently and professionally

4 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Cheri Collier Riverside, CA

On this warranty I'm very satisfied. Today repair was my waher boot. The company was knowledgeable and friendly.

4 years ago

Reply from American Home Shield

Hi Cheri. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your washer. Thank you for trusting AHS.

Nov. 17th, 2021

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Verified Customer

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Maria Clemente/Richard Guzman Stoughton, MA

It was my first time making a claim after a year with the company and so far so good. Quick and easy process to fix my dryer

4 years ago

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Verified Customer

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Carol Conley Atlanta, GA

So far my experience with AHS is a positive one. They select the best companies to complete work in your home.

4 years ago

Reply from American Home Shield

Hi Carol. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Nov. 17th, 2021

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Verified Customer

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John Hess Brighton, CO

Quick response, accurate assessment, and returned to complete the repair of our microwave as soon as the parts arrived.

4 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to provide feedback on your service experience with the microwave. It is really great to know the problem was resolved to your satisfaction. We can't wait to provide you with great service again.

Nov. 17th, 2021

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Verified Customer

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Lucia Martinez Broad Run, VA

I was provided with individuals that were skilled, professionals and got the work done regardless of daylight.

4 years ago

Reply from American Home Shield

Hi Lucia. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 17th, 2021

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Verified Customer

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Harold Gobbel Columbia, SC

Best experience ever with a warranty company. Quick to respond, assign a tech, and replace my fridge!

4 years ago

Reply from American Home Shield

Hi Harold. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your refrigerator. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Gary Arnold Belleville, IL

4 years ago

Reply from American Home Shield

Hi Gary. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 16th, 2021

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Verified Customer

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Mable Mills Augusta, GA

Always room for improvement, the service from the company had been great. The companies that sends out a technician has been great thus far.

4 years ago

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Verified Customer

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Richard Kuhn Loveland, OH

Recommended Tom Melton Services for Water heater issue and they came and said we needed a new water heater. We did not, Called someone else and they fixed right away No one from AHS has ever called or emailed us!

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for telling us about your service experience. I am sorry to hear that no one followed up with you. I would be happy to speak with you regarding this issue.

Nov. 19th, 2021

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Verified Customer

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david saylor Palm Springs, CA

toilet was quickly repaired, service tech was on time and was helpful in pointing another possible problem

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Charles D. Truitt Newport News, VA

AHS has been very helpful in providing us with fast response and service for our needs and concerns!

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Pamela Wiedenkeller Borrego Springs, CA

Fast, repair person was knowledgeable and fixed the problem in relatively short time. Communication was excellent.

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Frank N Powell Jr Greenwood, LA

The workmen solved the problem and are waiting on American Home Shield for the go ahead and finish my situation.

4 years ago

Reply from American Home Shield

Hi Frank. Thank you for your positive feedback. We are very happy to know that you are satisfied with the service you received. We look forward to getting the job completed for you.

Nov. 16th, 2021

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Verified Customer

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Ellen French Kearneysville, WV

Had furnace checked. HVAC called next day, scheduled appt. arrived on time and was very professional

4 years ago

Reply from American Home Shield

Hi Ellen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Patricia kirksey Lawrenceville, GA

Because they sent a company out the repairs r air conditioner on three times and they didn't fix it cost me 1000.00 in repairing my floors. And they only wanted to give me a 100. 00 on Next Service.

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you for telling us about the experience with your air conditioning repairs. I am sorry to hear that there was damage to your floors. I would be happy to speak with you to discuss this matter further.

Nov. 17th, 2021

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Verified Customer

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Brenda Kelley Orange, TX

I'm having to find my own microwave drawer. Only one you found was not in my zip code. No options in where to be purchased.

4 years ago

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Verified Customer

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sarah tafel Pittsburgh, PA

I have had no success in having an outstanding service request solved in 10 weeks. While customer service reps are very nice, they read from a script and recite the same thing every time I call (at least 20) - "the parts have been ordered." This is unacceptable and I'm extremely disappointed.

4 years ago

Reply from American Home Shield

Hi Sarah. Thank you for bringing your concerns to our attention. I am sorry to hear that you service issue has not been resolved. I would be happy to speak with you to address this matter further.

Nov. 19th, 2021

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Verified Customer

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leo Jake Naples, FL

I have had four services performed and only had a delay in one of them. Most of the responses were fast and the problem was corrected or replaced

4 years ago

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Verified Customer

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C G Alonzo Menifee, CA

They also send technicians out when when need assistance. Their customer service is very courteous and professional.

4 years ago

Reply from American Home Shield

Hi CG,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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LINDA K HILL San Diego, CA

MORE OFTEN THAN NOT, CONTRACTORS HAVE NOT PROVIDED SATISFACTORY SERVICE. MY IMPRESSION IS THAT THESE CONTRACTORS WOULD NOT BE IN BUSINESS IF THEY WERE NOT OFFERED SERVICE CALLS BY AHS.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We really do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to discuss your concerns further.

Nov. 17th, 2021

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Verified Customer

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Bruce & Colette Griffin Clemmons, NC

I have *NO* issues with any service coverage on my policy with AHS. The personnel are most professional.

4 years ago

Reply from American Home Shield

Hi Bruce & Colette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Chester H Panique, Jr Garden City, ID

Very easy to work with. Couldn't find my motherboard for my dishwasher, so they replaced the dishwasher. No hassle.

4 years ago

Reply from American Home Shield

Hi Chester. Thank you for taking time to write a review. We are so happy you were pleased with the service experience for your appliance. We love providing you with service you can count on. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Irene Haas-Knight Buena Park, CA

They are exactly what you signed up for great customer service if there is a problem they try to handle it.

4 years ago

Reply from American Home Shield

Hi Irene. One of our main goals is to provide prompt and reliable service that our member can count on. We want you to know AHS will be there whenever the time comes.

Nov. 16th, 2021

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