American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Tracey L Williams Pearland, TX

The first company didn't hook the washer right so, so we had a leak. We had to Home Sheild another company to hook it correctly.

4 years ago

Reply from American Home Shield

Hi Tracey. Thank you for letting us know about your repair experience. I am sorry to hear that the first company did not hook the water up properly but thank you for letting us know it was resolved with another vendor. We look forward to providing you with a better experience for your next repair need. We do understand how important it is to have service you can rely on.

Nov. 2nd, 2021

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Verified Customer

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Norma Tesch Sturgis, SD

Was do easy put on request in with the info they needed, repairman was located and my washer was fixed with in weeks.

4 years ago

Reply from American Home Shield

Hi Norma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Iakovos Tsoukalas Minneapolis, MN

My main sewer pipe backed up, called AHS plumber was here within 2 hours and backup cleared within an hour.

4 years ago

Reply from American Home Shield

Good morning Iakovos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 2nd, 2021

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Verified Customer

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Enrique Minjarez San Antonio, TX

We called about our washing machine not spinning. next day it was fixed! Service person punctual and motor replaced

4 years ago

Reply from American Home Shield

Hi Enrique. This is so wonderful to hear. We know how important it is to fix issues as quickly as possible. We appreciate the opportunity to provide you with great service.

Nov. 1st, 2021

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Verified Customer

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Tiffany Catlett, VA

Hold times can be long. There have been times I've questioned the experience and expertise of the technicians who have serviced our home.

4 years ago

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Verified Customer

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Diane Sagucio Honolulu, HI

It is sad that they only pay when things break. If they could charge a minimum amount for AC annual tuneup and then if you don't get it done, you pay a different rate for AC repair?

4 years ago

Reply from American Home Shield

Hi Diane. Thank you for your feedback. We appreciate you letting us know your concerns. I would be happy to speak with you further regarding your warranty coverage.

Nov. 2nd, 2021

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Verified Customer

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Jayne LaFavor Henderson, NV

Very easy to use and schedule online. Service was excellent. All my questions and issues were taken care of.

4 years ago

Reply from American Home Shield

Hi Jayne,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 1st, 2021

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Verified Customer

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Gail Taylor Colvin Jasper, GA

When the appointment to replace the windshield finally came after two previous appointments it was great.

4 years ago

Reply from American Home Shield

Hi Gail,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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Alexander Shmorgun Aurora, CO

Professional, on time - Technician Kurt fixed my furnace quickly and explained to me what was the problem

4 years ago

Reply from American Home Shield

Hi Alexander,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Lori Mitchell Sun City, AZ

American home shield professionals are always speedy with responding to my call and providing the proper repair.

4 years ago

Reply from American Home Shield

Hi Lori. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 2nd, 2021

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Verified Customer

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Janie L Larson Mead, CO

Fantastic customer service and the contracts that come out to service your home are very professional

4 years ago

Reply from American Home Shield

Hi Janie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Julie's account Fresno, CA

I did not meet with the individual that came out. But our heater is working now and the fan does not stay on all day.

4 years ago

Reply from American Home Shield

Hi Julie,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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STEPHANIE E SMITH Monroe, GA

Exceptional customer service, reacted promptly to my needs. Made sure I was taken care of within 24 hours.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Robert Buckeye, AZ

The gentleman that worked on the electrical was courtious and friendly. He did the job in a professional manner.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Truman G Alford, JR. Omaha, TX

Excellent service, website is easy to work with, technician was knowledgeable, on time and personable.

4 years ago

Reply from American Home Shield

Hi Truman,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 1st, 2021

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Verified Customer

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Deborah Clark Meridianville, AL

We haven't always had good experiences but the last couple of issues we had were promptly taken care of.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Barb Patton Deerfield, IL

Professional, user friendly, knowledgeable and competent with every encounter to keep our home perfect.

4 years ago

Reply from American Home Shield

Hi Barb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Karen Ankeny, IA

Very responsive and professional. One vendor did not meet their expectations and they sent out another one.

4 years ago

Reply from American Home Shield

Hi Karen. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Nov. 1st, 2021

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Verified Customer

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Doreen U. Kapanui Kapolei, HI

Representative very friendly, helpful, pleasant and knowledgeable. I've already shared with a friend.

4 years ago

Reply from American Home Shield

Hi Doreen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 1st, 2021

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Verified Customer

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Doris Gonzales Columbus, GA

I had a problem which has finally been resolved but it was horrible the calls I had to make to finally get someone to check into it and get it taken care of

4 years ago

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Verified Customer

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Carolyn Hagood Melbourne, FL

Had clogged drain and they sent 2 different plumbers out; both said they needed to totally rip out my terrazzo floors and kitchen island .AHS was only going to cover $1000.00 out of a $20,000.00+ job.Hired a local plumber and was fixed for $227.00 & NO ripping out anything !

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for bringing your plumbing experience to our attention. I would be happy to speak with you to discuss this issue further.

Nov. 1st, 2021

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Verified Customer

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Greg Anderson Roseville, CA

Prompt, communicative, helpful. They were also fast at getting people to come check out our concerns.

4 years ago

Reply from American Home Shield

Hi Greg. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 1st, 2021

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Verified Customer

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Hitesh Parekh Herndon, VA

I have one service request rescheduled 3 times because the contractor was given incomplete information. Service representatives from AHS never followed up. This is my second work order that has resulted in a disappointing experience with both AHS service rep and the selected contractor

4 years ago

Reply from American Home Shield

Hi Hitesh. Thank you for letting us know about your service experience. I do hate to hear that you were not pleased with the vendor or American Home Shield. I would be happy to speak with you further regarding your concerns.

Oct. 28th, 2021

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Verified Customer

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Melissa Humble, TX

Contractors sent to assist with issue were prompt, courteous and able to resolve our issue within AHS warranty coverage.

4 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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LaForrest J Bodine Great Bend, KS

Because they got in here and got the stove as quickly as possible and delivered it when they said they would

4 years ago

Reply from American Home Shield

Hi LaForrest. We are so happy to hear that the stove was replaced quickly and to your satisfaction. We want you to know you can count on AHS when you need us. Thank you for being our valued home warranty member.

Oct. 26th, 2021

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Verified Customer

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Sharron Huggans Missouri City, TX

My double oven control panel wasn't working. AHS put a black control panel on a silver double oven changing the look and the value of my oven and kitchen. This is a $10,000 oven that has now been devalued by AHS by putting a mixmatch on it because it was cheaper for AHS to do so! I have escalated this and have NOT heard back from AHS.

4 years ago

Reply from American Home Shield

Hi Sharron. Thank you for bringing your concerns to our attention. I am so rry to hear that you were not pleased with the repair to your oven. I would be happy to speak with you regarding this matter.

Oct. 28th, 2021

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Verified Customer

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Alfio Fragala Cocoa Beach, FL

Professional Company who has consistantly recommended quality contractors to resolve maintenance issues.

4 years ago

Reply from American Home Shield

Hi Alfio,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Tammy Granger, IN

3 visits to fix ice maker still not working need to request 4th visit. Presently awaiting refund for replacement dishwasher. Process taking forever and also don't feel like replacement cost provided was as high as it should have been for a high end Dishwaher.

4 years ago

Reply from American Home Shield

Hi Tammy. Thank you for bringing your concerns to our attention. I do hate to hear that the issue with your ice maker has not been resolved and that you still have not received a refund for your dishwasher. I would be happy to speak with you to further address these issues.

Oct. 28th, 2021

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Verified Customer

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Kerstin Austen Alexandria, VA

usually work is done within a week, we had to wait for our hot water heater replacement for about 3, other than that, they are usually very punctual

4 years ago

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Verified Customer

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Foster Dallas, TX

The vendors are generally bad, and the red tape to get basic service is a pain. We have been customers for years and it's as if we were brand new. We have paid thousands to this company. Dumb move on our part. We're out.

4 years ago

Reply from American Home Shield

Hi Foster. We appreciate your feedback. I am sorry to hear that you were not pleased with the service we provided to you over the years. I would be happy to speak with you to assist with any unresolved issue.

Oct. 28th, 2021

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Verified Customer

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Frank taverna

They seem to use second rate contractors. It took them 3 months to fix my cook top. I have been asking them for 3 months to fit the controller in my spa. The contractor came but never returned to do the repair.

4 years ago

Reply from American Home Shield

Hi Frank. Thank you for your feedback regarding your service experience. I am sorry to hear that technician did not return to repair the problem. I would be happy to speak with you to address this issue further.

Oct. 27th, 2021

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Verified Customer

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Ruby R Macias Albuquerque, NM

My washing machine broke down and within 2 days they had a vendor at my house who fixed it in one day.

4 years ago

Reply from American Home Shield

Hi Ruby,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Jason Kean Gainesville, GA

HSA has always been quick to respond and sends out highly qualified contractors to care for my home.

4 years ago

Reply from American Home Shield

Hi Jason,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Verified Customer

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Cresente Gotangco Beaumont, TX

AHS responsiveness was great, but the plumbing company sent out was a bunch of ignorant crooks. They tried to scam my wife and didn't even snake the drain per the request.

4 years ago

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Verified Customer

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Lovell Moore El Dorado, AR

They got on it a little faster than I expected. The last time it took over a week to get the job done.

4 years ago

Reply from American Home Shield

Hi Lovell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 19th, 2021

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Verified Customer

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Debbie Fisher San Antonio, TX

Diagnosed the problem ordered the part and install. Kept me in the loop and was completed in a timely fashion

4 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 18th, 2021

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Verified Customer

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Diana Hull Santa Cruz, CA

Very easy to work with. Can all be quickly done online. Appointments are generally fast, and problems solve.

4 years ago

Reply from American Home Shield

Hi Diana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Arthur Hull Indianapolis, IN

It was very good the tech was very knowledgeable and very professional explained the things he was doing

4 years ago

Reply from American Home Shield

Hi Arthur. Thank you for letting us know how pleased you were with the service you received. We know how important it is to provide service you can count on. Thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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Michael Timms Red Oak, TX

Very difficult to understand the representative. There is a language barrier. I was told by several representatives that I had coverage on several systems and upon subsequent calls I find out that the system in question is not covered.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to tell us about your experiences when contacting AHS. I do hate to hear that you were not provided with the correct coverage information. I would be happy to review your coverage and speak with you further regarding your concerns.

Oct. 20th, 2021

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Verified Customer

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Steve C Tuscumbia, AL

Great anytime I've had an issue. Requests are processed quickly and to date all the service costs have been top notch.

4 years ago

Reply from American Home Shield

Hi Steve,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Verified Customer

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Nadine abi-jaoudeh Orange, CA

We had two incidents at home regarding plumbing and they were responsive and prompt in solving the problem

4 years ago

Reply from American Home Shield

Hi Nadine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

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Verified Customer

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Mohammed A Qaudeer Tampa, FL

My AHS experience has been amazing. The scheduling happens quickly with excellent professionals. I highly recommend.

4 years ago

Reply from American Home Shield

Hi Mohammed. We are so excited to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS to be there when you need us.

Oct. 18th, 2021

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Verified Customer

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Garry and Monica Steffen Riverview, FL

They are quick to get us setup for repair and communicate referred company that will be coming tp.our home.

4 years ago

Reply from American Home Shield

Hi Gary. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 18th, 2021

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Verified Customer

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Wilfredo Garcia Mundelein, IL

AHS always send me a good company with professional technicians, I never had any issues with my claims.

4 years ago

Reply from American Home Shield

Hi Wilfredo. It's great to hear you have not had any problems with getting your repair needs take care of. We can't wait to provide you with another great experience. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Nancy Marie Montini-Robinson Alpharetta, GA

I have had several claims, and all have had technicians responding very quickly and situation resolved

4 years ago

Reply from American Home Shield

Hi Nancy. Thank you so much for the positive feedback. We do our best to provide you with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Oct. 18th, 2021

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Verified Customer

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anthony augi Encino, CA

I have had them for years, they have gotten better. Contractors seem to have more flexibility to fix problems without too many approvals.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for taking time to let us know how we are doing. We welcome and appreciate your feedback. We look forward to providing you with a great service experience for your next repair need.

Oct. 25th, 2021

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Verified Customer

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Cristiane Reedley, CA

From the first phone call until my washer was fixed , it was excellent customer service and service.

4 years ago

Reply from American Home Shield

Hi Cristiane. Thank you so much for telling us about your experience. We want you to know you can always count on your home warranty coverage. We are so happy your washer was taken care of to your satisfaction.

Oct. 18th, 2021

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Verified Customer

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Malcolm Harrison Walnut Creek, CA

Left them for a competitor but came back after 3 months. The best customer service and the best value.

4 years ago

Reply from American Home Shield

Hi Malcolm,
We appreciate your feedback about AHS and hope you continue to enjoy the service we provide!

Oct. 18th, 2021

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Verified Customer

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Robin E Watkins Oakley, CA

The service is a hit and miss gamble. It's getting too expensive as well. The money I pay you would have paid for news appliances. Getting ready to drop the service soon.

4 years ago

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Verified Customer

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Gerri McDonough, GA

Good fine, did what they said they would do. No worries. But should not have charged fee when they do not cover repair

4 years ago

Reply from American Home Shield

Hi Gerri,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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