American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Debra Hayes West Palm Beach, FL

Professional and easy to deal with. Follow through is good and they have fixed what ever I call about

3 years ago

Reply from American Home Shield

Hi Debra. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Chalon Rogers Pittsburg, CA

Thus far we’ve had Professional technicians who are timely and has the right skill sets to complete work orders.

3 years ago

Reply from American Home Shield

Hi Chalon. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Sep. 29th, 2021

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Verified Customer

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Thomas E Scott Manor, TX

I called American Home Shield on 9/16/21, they arrived the very next day. Fixed my Air Conditioner in less than 20 min

3 years ago

Reply from American Home Shield

Hi Thomas. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 29th, 2021

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Verified Customer

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Edward Burgess

Home air conditioner failed and need new compressor. AHS got it fixed asap.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Edward. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. Thank you for allowing us to address the issue with your air conditioning. We look forward to taking care of your next repair need.

Sep. 29th, 2021

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Verified Customer

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Robert Bereiter Tucson, AZ

Quick response to repair and when questions arose with the fix, a recall was made without problem or further cost.

3 years ago

Reply from American Home Shield

HI Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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JB Richmond, VA

AHS charged my account an erroneous charge and I am stuck in a continuous loop of non-resolution. I cannot get assistance with contacting the corporate office and it is beyond frustrating to speak to many people, provide documentation and not get a resolution.

3 years ago

Reply from American Home Shield

Hi JB. Thank you for bring this matter to our attention. I am sorry to hear if you were charged payments that were not due. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Francesco Gabriele Apollo Beach, FL

It has taken over one month to have a replacement piece to fix our AC, with temperatures in the 80s, it is not an easy situation.

3 years ago Edited January 10, 2024

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Verified Customer

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Nathan Lesniewski Tyler, TX

Filed a claim for an Ice Maker Stand Alone, provided the model number, paid $75.00 for someone to come out and diagnosis it, then have someone I couldn't understand from a language barrier tell me it wasn't covered. So wasted $75.00. Thanks.

3 years ago

Reply from American Home Shield

Hi Nathan. Thank you for letting us know about the service experience with your stand alone ice maker. I would be happy to speak with you to further addres this matter.

Sep. 29th, 2021

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Verified Customer

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DARLENE ANDERSON Champaign, IL

I love having American Homes shield they have always responded quickly and taken care of broken items

3 years ago

Reply from American Home Shield

Hi Darlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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john failma Las Vegas, NV

My dryer went out it wasn't heating up put a claim in and got info on contractor within an hour great job

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Gloria Muscle Shoals, AL

Prompt and professional showed up at the arrival time stated was very thorough and honest with diagnosis

3 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Jonah Jones San Bernardino, CA

Had a bad experience with American home shield. Staff did not call me bad to Verify my service request quest nor did they call me back after services wtheir services were rendered to make sure I was satisfied or what needed to be done for further

3 years ago

Reply from American Home Shield

Hi Jonah. Thank you letting us know about your experience. I am sorry to hear the issue was not addressed to your satisfaction. I would be happy to speak with you further regarding this matter.

Sep. 30th, 2021

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Verified Customer

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Natalie Martinez Richmond Hill, GA

I wasn’t able to place my SR online as preferred so I had to call. The customer service was terrible. When I asked to speak to a supervisor, I was told I could not!

3 years ago

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Verified Customer

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Michelle Miller Hastings, MI

Easy to make a claim, fast friendly response, I don’t know why I never used a home warranty before!

3 years ago

Reply from American Home Shield

Hi Michelle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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Agapito Menifee, CA

Great service wonderful performance, and outstanding professional staff, that truly care about their customer.

3 years ago

Reply from American Home Shield

Hi Agapito,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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virginia p. mickle Camden, SC

right away AMS had someone out next day. still waiting for dryer too get fix. someone suppose to come sat.

3 years ago

Reply from American Home Shield

Hi Virginia. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS. Please let us know how things go with the dryer as well.

Sep. 29th, 2021

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Verified Customer

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Adrian Deaton Greensboro, NC

Hard to get a representative to call you back. Impossible to get a supervisor. Very poor communication skills as they have outsourced their customer service to other countries and agents are hard to understand. I would never recommend American Home Shield and plan to cancel asap.

3 years ago

Reply from American Home Shield

Hi Adrian. Thank you for letting us know about the concerns with your recent service experience. I am very sorry to hear that the problem has not been resolved to your satisfaction. I am currently showing that a service specialist has been in contact with you to further address this matter for resolution.

Sep. 21st, 2021

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Verified Customer

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Anthony D Foat Tomah, WI

Smooth process from start to finish. Great service tech from a local company. They were paid quickly also!

3 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Tiffany Swait Rockwall, TX

I love my experiences with AHS. They are easy to contact, get set up, and resolve my issue every time.

3 years ago

Reply from American Home Shield

Hi Tiffany,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Heather Cusenza Wyandotte, MI

3 experience were perfect. Replacing my leaking waterheater took way to long but the company finally Got one installed and did a nice job.

3 years ago

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Verified Customer

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Bonnie Lou Williams Jacksonville, FL

Always a quick response from American Home Shield and a quick response from contractors, providing it isn't a weekend.

3 years ago

Reply from American Home Shield

Hi Bonnie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Michael Joshua Fischer Indianapolis, IN

Always efficient and effective. I have had to use them at lease once a year & have saved thousands in repair expenses.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Misty Brosemann Goodyear, AZ

Our ac went out Saturday and we still didn‚Äôt have anyone assigned to us my Monday afternoon. I have a 7 month old baby and 3 dogs and we had no where to go. No urgency in this company. Also I asked to speak to a supervisor twice and they would not transfer me. They told me someone would call back in 24 hours and that never happened.

3 years ago

Reply from American Home Shield

Hi Misty,
I hate to hear about the delay in service experienced to have the AC system repaired. I would be glad to speak with you to reach a resolution.

Sep. 22nd, 2021

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Verified Customer

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Mark San Antonio, TX

I‚Äôve never had an issue when submitting a claim and a Tech has usually arrived within 48 hrs.

3 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Michelle Frisch Waddell, AZ

The automated system is horrible when your problem is specific. It‚Äôs also very difficult to understand the customer service rep as they do not speak English very well.

3 years ago

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Verified Customer

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Montayo Bess Silver Spring, MD

One of my calls was was mismanaged due to a language barrier, the CSR was outside of the US and did not understand what was being communicated. On 3 seperate calls, my service request was escalated requiring a call back from AHS. AHS has never returned my phone call.

3 years ago

Reply from American Home Shield

Hi Montayo,
I hate to hear about the services that were not fulfilled by AHS. I would be glad to speak with you to address the issues that arose.

Sep. 23rd, 2021

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Verified Customer

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Barbara Johnson Panama City, FL

I‚Äôve used my warranty several times. It‚Äôs easy. AHS sends qualified people in a timely manner.

3 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Patrick Connor La Plata, MD

Quick, Efficient, Seamless! Start a request, get confirmation, Schedule appointment within 24 hours!

3 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Ofelia Castaneda Rosamond, CA

My washer broke and american home shield with then two weeks send me the check to purchase my new Washer

3 years ago

Reply from American Home Shield

Hi Ofelia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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lyndra mcclain Fletcher, NC

Had a issue with my garage and they had asinine contact me immediately with repairs complete 1 business day later.

3 years ago

Reply from American Home Shield

Hi Lyndra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Jackie LaBrecque Arizona City, AZ

Technician came out in a timely fashion to diagnose the problem, but then it took 3 weeks for the part to arrive and the work to be completed.

3 years ago

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Verified Customer

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Jennifer Smith Neal Bastrop, TX

Needed my a/c fixed and it was a holiday (Labor Day). The repairman came out and had it fixed within 20 minutes.

3 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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JUAN PEREZ Austin, TX

We had already two different cases of repairs needed and both were solved completely to our satisfaction.

3 years ago

Reply from American Home Shield

Hi Juan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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Paul Policke Cedar Park, TX

AHS did NOT resolve the issue and waiting over2.5 months for a part that has not been received. They communicated they would provide me options but have not dobe this and still over 3 months has not reolved or completed this job.

3 years ago

Reply from American Home Shield

Hi Paul, I hate to hear about the services that were not fulfilled by AHS. I would be glad to speak with you to address the issues that arose.

Sep. 23rd, 2021

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Verified Customer

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Donna Charlotte, NC

Always quick and efficient. No hidden fees . The service technicians are always professional and polite .

3 years ago

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Mary T FANCHER Theodore, AL

AHS will send out to fixes the problem as soon as possible if under fixed they will replace it .Thank AHS.

3 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Louis Lee Richmond, TX

They have been prompt, they are getting better at understanding and helping when I have to call direct

3 years ago

Reply from American Home Shield

Hi Louis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Debbie Nomburg Delray Beach, FL

They don't have their own technicians so have to use who they send. Fortunately they used Cascade Plumping (George) for one of my issues and he was great

3 years ago

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Verified Customer

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Gloria Crawford San Antonio, TX

Contractors with little experience. Multiple visits to home for same thing. Latest contractor promised to send the supervisor on third visit but instead stated could not fix and bailed out.

3 years ago

Reply from American Home Shield

Hi Gloria. Thank you for expressing your concerns with your recent service experience. I would be happy to speak with you to further address the issue.

Sep. 14th, 2021

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Verified Customer

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Nikki Orr Midlothian, TX

Professional and prompt. They are quick to provide services, and have always been great customer service

3 years ago

Reply from American Home Shield

Hi Nikki. We really appreciate you letting us know about the great experiences you have had with AHS. We love taking the hassle and worry out of you home repair needs. Thank you for choosing AHS.

Sep. 13th, 2021

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Verified Customer

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Deborah Lollie Miccosukee Cpo, FL

I have been a customer for over 20 years. This past June my contract was renewed before my anniversary date and I was not allowed to make any changes. That is not right!

3 years ago

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Verified Customer

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Ruby SEGAR-GRAY Cincinnati, OH

Easy Resolve. CALL.RELAX.COMPLETE. Have been with AHS for many years. I have never been disapointed.

3 years ago

Reply from American Home Shield

Hi Ruby. We are so happy that your problem was easily resolved. Thank you so much for letting us know about your experience. We look forward to providing you with this same level of service for many more years to come.

Sep. 13th, 2021

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Verified Customer

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Randy Carman Mesa, AZ

Prompt response to issues in the home. Local service agencies contacts us quickly to sechedule visits.

3 years ago

Reply from American Home Shield

Hi Randy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Donna Saint Simons Island, GA

Prompt response upon receipt of claim and have been pleased with providers. Easy to file claim electronically.

3 years ago

Reply from American Home Shield

Hi Donna,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Derrick Phoenix, AZ

Took care of the issue I was having . Very responsive and got a contractor over to my place as fast as possible

3 years ago

Reply from American Home Shield

Hi Derrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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Susan Taylor Guerra, TX

I renewed my contract and now I’m being charged $19.80 for “sales tax” even though my paperwork says my $743.88 payment includes all sales taxes. I’ve called 3 times to rectify this situation and the person in the PHILIPPINES cannot help me. And no one in a supervisory position will contact me. I do not owe $19.80.

3 years ago

Reply from American Home Shield

Hi Susan. Thank you for bring your concern to our attention. I am sorry to hear if you are being billed for a fee that you were not aware of. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Maria Ruiz Laredo, TX

My refrigerator and a/c broke down within 1 week of each other and AHS took the pain and stress away.

3 years ago

Reply from American Home Shield

Hi Maria,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Carrie barner Brecksville, OH

I had a water heater installed and opted for the cash out. I was told to send my invoice in and I would be reimbursed $600 for the cost of the water heater. Never got my money. Called over 5 times and still have not gotten my money. I am highly dissatisfied and will not be renewing next year.

3 years ago

Reply from American Home Shield

Hi Carrie. Thank you for letting us know that you have not received your reimbursement check. I can see why you would be concerned. I would he happy to speak with you to assist with a resolution to this issue.

Sep. 14th, 2021

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Verified Customer

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S. Mather Spring, TX

The A/C repair service is a scam. The tech from AIR DYNASTY A/C & HEATING LLC showed pictures on his phone of faulty equipment incating they were pictures of my equipment and it wasn't. I requested a 2nd review from a different company and AHS did not respond.

3 years ago

Reply from American Home Shield

Hello. Thank you for letting us know of your concerns with the recent service for your air conditioning. I am sorry that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Brittany Addison Visalia, CA

Everytime I call for a service request they always get the best tech out in a timely manner best home warranty by far

3 years ago

Reply from American Home Shield

Hi Brittany,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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