American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Montayo Bess Silver Spring, MD

One of my calls was was mismanaged due to a language barrier, the CSR was outside of the US and did not understand what was being communicated. On 3 seperate calls, my service request was escalated requiring a call back from AHS. AHS has never returned my phone call.

4 years ago

Reply from American Home Shield

Hi Montayo,
I hate to hear about the services that were not fulfilled by AHS. I would be glad to speak with you to address the issues that arose.

Sep. 23rd, 2021

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Verified Customer

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Barbara Johnson Panama City, FL

I‚Äôve used my warranty several times. It‚Äôs easy. AHS sends qualified people in a timely manner.

4 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Paul Policke Cedar Park, TX

AHS did NOT resolve the issue and waiting over2.5 months for a part that has not been received. They communicated they would provide me options but have not dobe this and still over 3 months has not reolved or completed this job.

4 years ago

Reply from American Home Shield

Hi Paul, I hate to hear about the services that were not fulfilled by AHS. I would be glad to speak with you to address the issues that arose.

Sep. 23rd, 2021

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Verified Customer

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Ofelia Castaneda Rosamond, CA

My washer broke and american home shield with then two weeks send me the check to purchase my new Washer

4 years ago

Reply from American Home Shield

Hi Ofelia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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lyndra mcclain Fletcher, NC

Had a issue with my garage and they had asinine contact me immediately with repairs complete 1 business day later.

4 years ago

Reply from American Home Shield

Hi Lyndra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Jennifer Smith Neal Bastrop, TX

Needed my a/c fixed and it was a holiday (Labor Day). The repairman came out and had it fixed within 20 minutes.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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JUAN PEREZ Austin, TX

We had already two different cases of repairs needed and both were solved completely to our satisfaction.

4 years ago

Reply from American Home Shield

Hi Juan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 21st, 2021

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Verified Customer

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Michelle Frisch Waddell, AZ

The automated system is horrible when your problem is specific. It‚Äôs also very difficult to understand the customer service rep as they do not speak English very well.

4 years ago

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Verified Customer

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Jackie LaBrecque Arizona City, AZ

Technician came out in a timely fashion to diagnose the problem, but then it took 3 weeks for the part to arrive and the work to be completed.

4 years ago

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Verified Customer

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Patrick Connor La Plata, MD

Quick, Efficient, Seamless! Start a request, get confirmation, Schedule appointment within 24 hours!

4 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Mary T FANCHER Theodore, AL

AHS will send out to fixes the problem as soon as possible if under fixed they will replace it .Thank AHS.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Louis Lee Richmond, TX

They have been prompt, they are getting better at understanding and helping when I have to call direct

4 years ago

Reply from American Home Shield

Hi Louis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Donna Charlotte, NC

Always quick and efficient. No hidden fees . The service technicians are always professional and polite .

4 years ago

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Deborah Lollie Miccosukee Cpo, FL

I have been a customer for over 20 years. This past June my contract was renewed before my anniversary date and I was not allowed to make any changes. That is not right!

4 years ago

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Verified Customer

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Gloria Crawford San Antonio, TX

Contractors with little experience. Multiple visits to home for same thing. Latest contractor promised to send the supervisor on third visit but instead stated could not fix and bailed out.

4 years ago

Reply from American Home Shield

Hi Gloria. Thank you for expressing your concerns with your recent service experience. I would be happy to speak with you to further address the issue.

Sep. 14th, 2021

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Verified Customer

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Nikki Orr Midlothian, TX

Professional and prompt. They are quick to provide services, and have always been great customer service

4 years ago

Reply from American Home Shield

Hi Nikki. We really appreciate you letting us know about the great experiences you have had with AHS. We love taking the hassle and worry out of you home repair needs. Thank you for choosing AHS.

Sep. 13th, 2021

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Verified Customer

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Debbie Nomburg Delray Beach, FL

They don't have their own technicians so have to use who they send. Fortunately they used Cascade Plumping (George) for one of my issues and he was great

4 years ago

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Verified Customer

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Ruby SEGAR-GRAY Cincinnati, OH

Easy Resolve. CALL.RELAX.COMPLETE. Have been with AHS for many years. I have never been disapointed.

4 years ago

Reply from American Home Shield

Hi Ruby. We are so happy that your problem was easily resolved. Thank you so much for letting us know about your experience. We look forward to providing you with this same level of service for many more years to come.

Sep. 13th, 2021

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Verified Customer

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Tracy Mosley Rex, GA

Just one call and that's all. I will receive detailed emails with the name and phone number of the vendor in my area

4 years ago

Reply from American Home Shield

Hi Tracy. We are so happy that you were satisfied with the handling of your service work order and that your issue was resolved. We want you to know you can count on AHS to be there when you need us.

Sep. 13th, 2021

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Verified Customer

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Justin Waters Henderson, NV

Process of a claim is quick and easy. Some repairs take too long but may be due to material shortages.

4 years ago

Reply from American Home Shield

Hi Justin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Donna Saint Simons Island, GA

Prompt response upon receipt of claim and have been pleased with providers. Easy to file claim electronically.

4 years ago

Reply from American Home Shield

Hi Donna,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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Carrie barner Brecksville, OH

I had a water heater installed and opted for the cash out. I was told to send my invoice in and I would be reimbursed $600 for the cost of the water heater. Never got my money. Called over 5 times and still have not gotten my money. I am highly dissatisfied and will not be renewing next year.

4 years ago

Reply from American Home Shield

Hi Carrie. Thank you for letting us know that you have not received your reimbursement check. I can see why you would be concerned. I would he happy to speak with you to assist with a resolution to this issue.

Sep. 14th, 2021

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Verified Customer

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Randy Carman Mesa, AZ

Prompt response to issues in the home. Local service agencies contacts us quickly to sechedule visits.

4 years ago

Reply from American Home Shield

Hi Randy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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S. Mather Spring, TX

The A/C repair service is a scam. The tech from AIR DYNASTY A/C & HEATING LLC showed pictures on his phone of faulty equipment incating they were pictures of my equipment and it wasn't. I requested a 2nd review from a different company and AHS did not respond.

4 years ago

Reply from American Home Shield

Hello. Thank you for letting us know of your concerns with the recent service for your air conditioning. I am sorry that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Susan Taylor Guerra, TX

I renewed my contract and now I’m being charged $19.80 for “sales tax” even though my paperwork says my $743.88 payment includes all sales taxes. I’ve called 3 times to rectify this situation and the person in the PHILIPPINES cannot help me. And no one in a supervisory position will contact me. I do not owe $19.80.

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for bring your concern to our attention. I am sorry to hear if you are being billed for a fee that you were not aware of. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Verified Customer

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Derrick Phoenix, AZ

Took care of the issue I was having . Very responsive and got a contractor over to my place as fast as possible

4 years ago

Reply from American Home Shield

Hi Derrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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Arlene Caldwell Fountain Hills, AZ

They usually are pretty good but the last time they got someone too far away and he wasn't that great

4 years ago

Reply from American Home Shield

Hi Arlene,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 13th, 2021

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Verified Customer

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Maria Ruiz Laredo, TX

My refrigerator and a/c broke down within 1 week of each other and AHS took the pain and stress away.

4 years ago

Reply from American Home Shield

Hi Maria,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Brittany Addison Visalia, CA

Everytime I call for a service request they always get the best tech out in a timely manner best home warranty by far

4 years ago

Reply from American Home Shield

Hi Brittany,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 13th, 2021

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Verified Customer

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Michael Scarangella Tucson, AZ

declining Customer service, declining Service assigned when you need them to fix something and limited respect to the customers! This company was vastly different four years ago

4 years ago

Reply from American Home Shield

Hi Michael,
I would like to thank you for bringing the service issue to our attention. I would be glad to speak with you to assist with a resolution.

Sep. 15th, 2021

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Verified Customer

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John Moses jr Philadelphia, PA

Fast service by licensed professionals. I recommend a home warranty for anyone one who cares about a piece of mind

4 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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Teri Dolyniuk Herndon, VA

Not all of their contractor partners are high quality. The last contractor that was brought in to repair my refrigerator was excellent, however he was "an anomaly".

4 years ago

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Verified Customer

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Roger M. Benslay Houston, TX

It is a flip of the coin. We have had some awesome companies do repair work for us although we have had 2 or 3 nightmares where work as shoddy and not completed.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Roger. We greatly appreciate your time to provide a review of your experience. It's very good to hear that the technician explained the problem to you. Thank you for trusting AHS to take care of your unexpected home repair needs.

Sep. 9th, 2021

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Verified Customer

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Stacey Eureka, CA

They are Very helpful. They get someone out to service the issue quickly and answer questions in a timely manner.

4 years ago

Reply from American Home Shield

Hi Stacey,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Judy Culver Augusta, GA

I like the fact that I pay a set amount for a service call. Sometimes I have had to wait especially on air conditioner calls.

4 years ago

Reply from American Home Shield

Hi Judy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Raul Casas Jr. Mont Belvieu, TX

They definitely honor the contract without push back. The app is super easy to use and the response time is great!

4 years ago

Reply from American Home Shield

Hi Raul. Thank you for your time to write a review. We strive to provide prompt and dependable service you can count on. We look forward to taking care of your next repair need with the same level of service as well.

Sep. 9th, 2021

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Verified Customer

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Maria F. Torres Harlingen, TX

They did an excellent service job on my central and now they are coming nack to repair my other fridge.

4 years ago

Reply from American Home Shield

Hi Maria,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Redonna Fiammi Lindale, TX

I have had AHS for years and have never been disappointed with any of the companies they use or the repairs

4 years ago

Reply from American Home Shield

Hi Redonna. Thank you for letting us know you have always been pleased with the service you have received. Thank you for choosing AHS to take the hassle and worry out of your unexpected repair needs.

Sep. 9th, 2021

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Verified Customer

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Elizabeth Patterson Epps Fredericksburg, VA

Excellent Service And I Appreciate How Courteous Technicians Are To Customers - Phone Reps Excellent

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Alfredo Mendez Madera, CA

It was excellent. Costumer care and the technician was very professional. I do recommend their service.

4 years ago

Reply from American Home Shield

Hi Alfredo,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Larry Crompton Salem, OR

I have used them many times. They have always been on to it immediately and always have used professionals.

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for your feedback. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 9th, 2021

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Verified Customer

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Bruce burgess Greenbrier, TN

Most repairs have gone well. Stewart Enterprises is a horrible contractor for pool work. Still waiting on repair after 2 months

4 years ago

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Verified Customer

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Armand Figueras Delray Beach, FL

Excellent, technician was knowledgeable and prompted resolved the problem with my central air conditioner unit

4 years ago

Reply from American Home Shield

Hi Armand,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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terry hicks Fort Washington, MD

I needed a toilet repaired and the contractor broke the flange on the toilet while trying to repair it and said that AMS would pay for the repair and they denied the claim. So I had to come out of pocket and hire another contractor to repair it.

4 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent AHS service experience to have the toilet repaired and the contractor sent. I would be glad to speak with you to reach a resolution.

Sep. 9th, 2021

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Verified Customer

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Jesse Santa Rosa, CA

Great service would recommend to people. The company who came and rekeyed my place was excellent. Thank you

4 years ago

Reply from American Home Shield

Hi Jesse,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Rick higginbotham Birmingham, AL

Poor customer service. Their CSR Reps are difficult to understand (poor English), hard to deal with and simply will not listen. They read their response cards over and over until I simply want to gang up. They will not get a supervisor on the phone to help resolve the issue.

4 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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Martha Short Hondo, TX

I am very happy I chose AHS, they have saved me so much money and have addressed all my problems quickly.

4 years ago

Reply from American Home Shield

Good morning Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Mark Dixon Katy, TX

So far the experience has been good. When i call with a problem, they have someone within the next day or two contacting me about repair.

4 years ago

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Verified Customer

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Judy Branca Canyon Country, CA

American Home Shield has been fantastic. All of my repair issues have been fixed perfectly. Extremely happy with AHS!

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Connie Fickling Charleston, SC

Prompt - Submitted request for service online & they emailed me contractor's name/number within 10 minutes.

4 years ago

Reply from American Home Shield

Hi Connie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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