American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Pedro Pacheco Sacramento, CA

They've been great, instantly setting everything up, to get things repaired, even to the point of replacing equipment.

4 years ago

Reply from American Home Shield

Hi Pedro,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Aug. 4th, 2021

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Verified Customer

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Tinisa Lipsie Sherwood, AR

I have had to worst experience this year with getting someone to come out and fix things at my home, customer service has even been horrible, I'm thinking about finding another home warranty service

4 years ago

Reply from American Home Shield

Hi Tinisa. Thank you for your feedback and letting us know you have not been able to have your repair needs taken care of. We are here to address your concerns. I would be happy to speak with you and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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M. Salim Akhter Dublin, OH

Couldn't speak to any agents in the US, always overseas. Couldn't get good service at all, e.g., one repair for a dryer took almost 2-months because agent did not enter the part order & I had to make 7 or 8 calls.

4 years ago

Reply from American Home Shield

Hi M. Salim. Thank you for your feedback regarding your recent service experiences. I am sorry to hear the problem with your dryer was not resolved to your satisfaction. I would be happy to speak with you to address any unresolved issue.

Aug. 4th, 2021

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Verified Customer

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Jeremy Angels Camp, CA

No one wants to help. Takes months to get anything done if it involves a payout. Customer service does not care about your issue. You have to hope they put in the paperwork to have a manager call you and when they do it's at 0400 in the morning. Then you have to go through customer service again and again. Terrible company.

4 years ago

Reply from American Home Shield

Hi Jeremy. I am sorry to hear that you have not been happy with your experiences when reaching out for assistance to AHS. I would be happy to speak with you further regarding this matter.

Aug. 2nd, 2021

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Verified Customer

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Kelly Sage Saint Paul, MN

The guy who came out to look at our AC was very knowledgeable friendly experience and fix the issue from which I learned a lot about.

4 years ago

Reply from American Home Shield

Hi Kelly,
We really appreciate you taking the time to share your rating with us about the AC service. We look forward to servicing you again soon.

Aug. 17th, 2021

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Verified Customer

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Megan A Blesener Olalla, WA

Came out right away and resolved issue. Was very helpful in explaining how to avoid the issue in the future.

4 years ago

Reply from American Home Shield

Hi Megan. Thank you for taking time to let us know how your repair experience went. We are really glad that you were pleased with the service and explanation given. We look forward to taking care of your next repair need with the same level of service.

Aug. 3rd, 2021

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Verified Customer

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Ann Reif Lewisburg, PA

Good. Took a whole on furnace parts. Plumber was a bit quirky. Not creepy, but, different. A little like he didn't really want to do job.

4 years ago

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Verified Customer

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Jacinto Gonzales Forney, TX

I like this company, they are very professional, explain things where you can understand and very reasonable.

4 years ago

Reply from American Home Shield

Hi Jacinto. We are so glad to hear about your positive experience. We know how important it is to have your coverage explained and trust in the service we provide. Thank you for choosing American Home Shield.

Jul. 30th, 2021

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Verified Customer

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Angelika Lindsey Locust Grove, GA

I love that the workers are professional, and very prompt and efficient when it comes to getting the job done.

4 years ago

Reply from American Home Shield

Hi Angelika. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you

Jul. 30th, 2021

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Verified Customer

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Tom Keel Clarkston, MI

Several household utilities require immediate repairs(furnace, AC, etc.). On several occasions, AHS has not been able to accommodate these required fixes.

4 years ago

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Verified Customer

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Deric Barrington, IL

Great service and ease of use. Really enjoy how I can pull up my account online and set up my needs.

4 years ago

Reply from American Home Shield

Hi Deric. Thank you for letting us know you enjoy the convenience of requesting service online. We look forward to providing you with a great service experience for your next repair need.

Jul. 30th, 2021

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Verified Customer

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Danielle Fuller Buckeye, AZ

My refrigerator quit working while I was out of town. I filed a claim and a repair man was out the next day.

4 years ago

Reply from American Home Shield

Hi Danielle. We are so happy to hear about how timely the service was that you received for your refrigerator. We are here to take the hassle and worry out of your home repair needs. Thank you for choosing AHS to do that for you.

Jul. 29th, 2021

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Verified Customer

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Kelly Eubanks Katy, TX

Great company. I've never had an issue and continue to receive great service every time we have a house issue.

4 years ago

Reply from American Home Shield

Hi Kelly. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for choosing American Home Shield as your home warranty provider.

Jul. 29th, 2021

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Verified Customer

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Steve comstock Round Rock, TX

2 problems. 1 air conditioner co assigend by hsa mis diagnosed problem.had to hire someone else. 2 clogged drain Friday @1p.m. Contractor assigned wouldn't be available until Monday. Had to hire someone else.

4 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about both issues that were unresolved through AHS. I would be glad to speak with you to discuss your experience.

Aug. 13th, 2021

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Verified Customer

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David Round Rock, TX

Excellent service and coverage. The website is easy to navigate. Customer service is really responsive.

4 years ago

Reply from American Home Shield

Hi David. We are so pleased to hear that you are able to navigate the website with ease and are finding value in the coverage we offer. We look forward to taking care of your next repair with the same level of great service.

Jul. 31st, 2021

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Verified Customer

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JohnFranich New Market, VA

After needing a plumber last winter, a contracter could not be located. They never called to tell me. I got my own plumber almost immediately. It cost me $315 as they refused to pay the claim

4 years ago

Reply from American Home Shield

Hi John, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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William R. Franks Spring, TX

It was a very good experience. The plumbers did a great job, had the parts, were efficient and cleaned up after

4 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Jul. 30th, 2021

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Verified Customer

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Dianne N Leach Lawrenceville, GA

Had an issue with hot water. Contract company was contacted and they replaced the hot water heater quickly.

4 years ago

Reply from American Home Shield

Hi Dianne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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JANET KITCHEN Davenport, FL

I made an appointment on late Tuesday - received a call on Wednesday and a techinican was in my home early Thursday

4 years ago

Reply from American Home Shield

Hi Janet. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Jul. 30th, 2021

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Verified Customer

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Kenneth P Friedemann Roland, OK

I was very pleased with the service. The technicians were very good and pleasant. Everything was fixed!

4 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Steve Lang Huntersville, NC

Exceptional customer service, quick response time and always take time to answer all my questions.

4 years ago

Reply from American Home Shield

Hi Steve,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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David Manning Nampa, ID

Always quick to send technicians. Although this last time, it took a little longer to get resolution.

4 years ago

Reply from American Home Shield

HI David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Denise Green Hertford, NC

Professional, timely service. Contractor sent was professional and helpful our AC was fixed the same day he came out.

4 years ago

Reply from American Home Shield

Hi Denise,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2021

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Verified Customer

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Crystal Hicks Alamogordo, NM

I've had good and not so good experiences for the 2 months I've been a member. Right now I'm waiting for a refund because I never received service I requested.

4 years ago

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Verified Customer

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Anthony Willis Fort Lauderdale, FL

they out source customer service and it's too long a wait for supervisor. When everything is good they are perfect but when it's a problem getting an issue resolved with a contractor through them is none existing. I am a home owner and realtor I honestly can not recommend them.

4 years ago

Reply from American Home Shield

Hi Anthony. I am sorry to hear that you have been disappointed in the serive you received. I would be happy to speak with you to address this matter further.

Jul. 30th, 2021

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Verified Customer

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Shawn A Banks Chesapeake, VA

Very disappointed with the services I've received involving my HVAC system as well as few other repair services . For the money I'm paying I should be able to pick my own repair company after receiving poor service from the one that was provided. All in all it was time for me to go with a better Home Warranty Company

4 years ago

Reply from American Home Shield

Hi Shawn. I am sorry to hear that you have been disappointed with the service you received for your HVAC system as well as some other issues. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 21st, 2021

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Verified Customer

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Shani Asberry Hampton, GA

It has been great so far. They have contractors who respond in a very timely manner and do great work.

4 years ago

Reply from American Home Shield

Hi Shani,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Ronald Shaw Salisbury, MD

In my area sometimes it's hard to get workers here like when my pool motor went down. I had to pay out of pocket and get reimbursed

4 years ago

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Verified Customer

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Cindy Stein Egg Harbor City, NJ

I've had several experiences and all of them have been resolved without issue and to my satisfaction

4 years ago

Reply from American Home Shield

Hi Cindy. We love to hear about the great experiences from our members. I am so glad your repair needs were resolved without any issues. We can't wait to provide you with your next great service experience again.

Jul. 22nd, 2021

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Verified Customer

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JSInman Fishers, IN

My water heater quit and within 24 hours of contacting AHS an appointment was scheduled and it was replaced

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experience to have the water heater replaced with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Erika Gayle Cincinnati, OH

Very professional and helpful I had an issue and the Customer service representative handle the situation swiftly

4 years ago

Reply from American Home Shield

Hi Erika,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Edjuan Williams Brandon, FL

Overall the company is ok but they fall short on holding their contractors accountable and don't provide enough options if you have an emergency issue with you appliances. Customers service is also inconsistent.

4 years ago

Reply from American Home Shield

Hi Edjuan. I am sorry to hear that you have not been satisfied with the service from AHS or our contractors. We appreciate you taking time to let us know your concerns. I would be happy to speak with you to address any unresolved issue.

Jul. 23rd, 2021

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Verified Customer

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Devin Fuchs Alexandria, VA

Sometimes things are covered, sometimes not... We have the Platinum plan which was sold to us as covering code violations, but that's not an option when requesting service.

4 years ago

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Verified Customer

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Maureen Feeney Philadelphia, PA

So far so good. The part is getting ordered so I don't have any complaints about how quickly that happened

4 years ago

Reply from American Home Shield

Hi Maureen. Thank you for your feedback. We are very happy to hear that you have been happy with the service your are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Neace Dayton, OH

Horrible it's been over 20 days without air conditioning. I have asked every day to speak to management and nothing happens. I also have family that has asthma and have made this known and AHS will not do anything! I have had the run around since June 30th today is July 16th! It's ridiculous.

4 years ago

Reply from American Home Shield

Hello Neace. Thank you for your feedback regarding your recent service experiecne with your air conditioning. We know how important it is to have your air working. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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Nicholas Gosselin Oceanside, CA

From poor contracting companies, to denying basic repairs and replacement of items, to not being able to schedule all appliances selected for service on a tade call, you are essenitally akin to a health insurance company that sucks up money to deny as much coverage as possible.

4 years ago

Reply from American Home Shield

Hi Nicholas. I do hate to hear that you have not been pleased with the service and coverage that we offer. I would be happy to speak with you regarding your concerns and assist with a resolution on any unresolved issue.

Jul. 21st, 2021

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Verified Customer

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Bonni Dance Henderson, NV

It was amazingly easy to request service and they were able to work with my schedule to get a local vendor to my house.

4 years ago

Reply from American Home Shield

Hi Bonni. Thank you for letting us know how easy it was for you to request service. We want you to know you can count on AHS to take the hassle and worry out of your home repair needs. Thank you for trusting AHS.

Jul. 22nd, 2021

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Verified Customer

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Lillie Best Waverly Hall, GA

AHS provides excellent service and customer friendly service. No matter the problem AHS will come through for you.

4 years ago

Reply from American Home Shield

Hi Lillie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

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Verified Customer

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David Thacker Woodbridge, VA

Experience to date has been very positive. Each claim has been handled and scheduled professionally and quickly.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Darren Berry Newport News, VA

Good service and response on low cost repairs. Unfortunately on expensive hvac duct replacement not one dollar was allowed.

4 years ago

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Verified Customer

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Cynthia Hart Hesperia, CA

I have put so much money into this warranty so when I have to put out of pocket that really makes no sense so frustrating with covid and my husbands health.y

4 years ago

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Verified Customer

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Glenn Lasley Dayton, OH

Called 2 times now both were pleased both times. Would say response was positive from both contractors

4 years ago

Reply from American Home Shield

Good morning Glenn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2021

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Verified Customer

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John Pelotte Roanoke, TX

Amazing, we live in Texas where air conditioning is a must, AHS replaced our whole furnace at 100.00 service fee

4 years ago

Reply from American Home Shield

Hi John. I am so glad to hear that you got your furnace replaced and found the value in your home warranty coverage. We look forward to taking care of next repair need. Thank you for choosing AHS.

Jul. 21st, 2021

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Verified Customer

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Matthew Helmke North Liberty, IA

They got my problem solved, but it took longer than expected (and probably longer than if I hired a technician directly).

4 years ago

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Verified Customer

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Tom Dappert Campo, CA

Quick response, no haggling. Every time Ive called for service Ive had a response from their contractors within 24 hrs.

4 years ago

Reply from American Home Shield

Hi Tom. Thank you for the positive review. We are here to take the hassle out of your home repair needs and we are excited to hear that we have been able to do that for you. Thank you for trusting American Home Shield.

Jul. 13th, 2021

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Verified Customer

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Mozein Sajjad Covina, CA

It was very fast and easy. Just had to create a ticket online and the whole job was done sooner than expected.

4 years ago

Reply from American Home Shield

Hi Mozein. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 13th, 2021

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Verified Customer

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Steve Northville, MI

very, VERY slow getting things done and they seem to have NO desire to try to help speed up the repair process. 4 weeks for A/C repair and no date scheduled yet is simply just sad.

4 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Sandra Yukon, OK

Easy to work with , responds fast with work orders. Is willing to change company if there is a scheduling problem.

4 years ago

Reply from American Home Shield

Hi Sandra. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive prompt, dependable service. We want you to know you can always count on AHS as your home warranty company.

Jul. 13th, 2021

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Verified Customer

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Craig Griffin Eldorado, TX

Need people who actually speak English when you call. Also very frustrating that they RARELY have contractors who service my home. Having to get my own practically every time is very frustrating.

4 years ago

Reply from American Home Shield

Hi Craig. We are sorry to hear that you have had problems when requesting service. We are here to assist you. I would be happy to speak with you and try to assist in resolving this matter.

Jul. 16th, 2021

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Verified Customer

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Aaron C. Nicholas Chicago, IL

I am thankful for the quick response and the ability to get an appliance replaced that is needed here at my home.

4 years ago

Reply from American Home Shield

Thank you, Aaron. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 14th, 2021

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