American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Edjuan Williams Brandon, FL

Overall the company is ok but they fall short on holding their contractors accountable and don't provide enough options if you have an emergency issue with you appliances. Customers service is also inconsistent.

4 years ago

Reply from American Home Shield

Hi Edjuan. I am sorry to hear that you have not been satisfied with the service from AHS or our contractors. We appreciate you taking time to let us know your concerns. I would be happy to speak with you to address any unresolved issue.

Jul. 23rd, 2021

check_circle

Verified Customer

star star star star star

Erika Gayle Cincinnati, OH

Very professional and helpful I had an issue and the Customer service representative handle the situation swiftly

4 years ago

Reply from American Home Shield

Hi Erika,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicholas Gosselin Oceanside, CA

From poor contracting companies, to denying basic repairs and replacement of items, to not being able to schedule all appliances selected for service on a tade call, you are essenitally akin to a health insurance company that sucks up money to deny as much coverage as possible.

4 years ago

Reply from American Home Shield

Hi Nicholas. I do hate to hear that you have not been pleased with the service and coverage that we offer. I would be happy to speak with you regarding your concerns and assist with a resolution on any unresolved issue.

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Neace Dayton, OH

Horrible it's been over 20 days without air conditioning. I have asked every day to speak to management and nothing happens. I also have family that has asthma and have made this known and AHS will not do anything! I have had the run around since June 30th today is July 16th! It's ridiculous.

4 years ago

Reply from American Home Shield

Hello Neace. Thank you for your feedback regarding your recent service experiecne with your air conditioning. We know how important it is to have your air working. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Glenn Lasley Dayton, OH

Called 2 times now both were pleased both times. Would say response was positive from both contractors

4 years ago

Reply from American Home Shield

Good morning Glenn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Maureen Feeney Philadelphia, PA

So far so good. The part is getting ordered so I don't have any complaints about how quickly that happened

4 years ago

Reply from American Home Shield

Hi Maureen. Thank you for your feedback. We are very happy to hear that you have been happy with the service your are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

John Pelotte Roanoke, TX

Amazing, we live in Texas where air conditioning is a must, AHS replaced our whole furnace at 100.00 service fee

4 years ago

Reply from American Home Shield

Hi John. I am so glad to hear that you got your furnace replaced and found the value in your home warranty coverage. We look forward to taking care of next repair need. Thank you for choosing AHS.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

JSInman Fishers, IN

My water heater quit and within 24 hours of contacting AHS an appointment was scheduled and it was replaced

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experience to have the water heater replaced with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Lillie Best Waverly Hall, GA

AHS provides excellent service and customer friendly service. No matter the problem AHS will come through for you.

4 years ago

Reply from American Home Shield

Hi Lillie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Matthew Helmke North Liberty, IA

They got my problem solved, but it took longer than expected (and probably longer than if I hired a technician directly).

4 years ago

check_circle

Verified Customer

star star star star star

Tom Dappert Campo, CA

Quick response, no haggling. Every time Ive called for service Ive had a response from their contractors within 24 hrs.

4 years ago

Reply from American Home Shield

Hi Tom. Thank you for the positive review. We are here to take the hassle out of your home repair needs and we are excited to hear that we have been able to do that for you. Thank you for trusting American Home Shield.

Jul. 13th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Steve Northville, MI

very, VERY slow getting things done and they seem to have NO desire to try to help speed up the repair process. 4 weeks for A/C repair and no date scheduled yet is simply just sad.

4 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Sandra Yukon, OK

Easy to work with , responds fast with work orders. Is willing to change company if there is a scheduling problem.

4 years ago

Reply from American Home Shield

Hi Sandra. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive prompt, dependable service. We want you to know you can always count on AHS as your home warranty company.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Mozein Sajjad Covina, CA

It was very fast and easy. Just had to create a ticket online and the whole job was done sooner than expected.

4 years ago

Reply from American Home Shield

Hi Mozein. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Aaron C. Nicholas Chicago, IL

I am thankful for the quick response and the ability to get an appliance replaced that is needed here at my home.

4 years ago

Reply from American Home Shield

Thank you, Aaron. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Lisa Las Vegas, NV

It was easy and thorough! It is a relief to know unexpected home problems will be handled professionally and quickly!

4 years ago

Reply from American Home Shield

Hi Lisa. We really appreciate your feedback. It is our goal to take the hassle and worry out of home repairs. Thank you for trusting American Home Shield as your home warranty provider.

Jul. 13th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Frederick J Minton Mammoth Lakes, CA

AHS will not replace or repair an appliance until it totally fails. I have a refrigerator that has a failing compressor, but AHS will not repair until there is a total failure - when I will loose all my refrigerated food.

4 years ago

Reply from American Home Shield

Hi Frederick. I hate to hear that you are not satisfied with the experience for your refrigerator. I would be happy to speak with you further regarding this matter to see how I may assist with a resolution.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Carol Sole Mentone, CA

American Home Shield has been highly effective in their timeliness, reliability, and professionalism.

4 years ago

Reply from American Home Shield

Thank you, Carol. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

Kennell Lee Oklahoma City, OK

I can now get my stuff fixed or replaced instead of always buying wasting money with used products on unexpected issues

4 years ago

Reply from American Home Shield

Thank you, Kennell. We really appreciate the positive review. We are so excited that you are finding the value in your home warranty coverage and we look forward to taking care of your repair needs.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Katherine DeSpencer Golden, CO

Two of the two repairs I have had done were well organized and prompt. The people were very friendly too!

4 years ago

Reply from American Home Shield

Thank you, Katherine. We love to hear about your positive repair experiences. We value your feed back. Please continue to let us know how we are do and we will work even harder to make sure you have a great experience for your next repair need as well.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Dee Carter Greensboro, NC

Quick respond time; reliable and professional contractors they send to me! 24 hours customer service

4 years ago

Reply from American Home Shield

Hi Dee. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs. Please continue to let us know how we are doing.

Jul. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Craig Griffin Eldorado, TX

Need people who actually speak English when you call. Also very frustrating that they RARELY have contractors who service my home. Having to get my own practically every time is very frustrating.

4 years ago

Reply from American Home Shield

Hi Craig. We are sorry to hear that you have had problems when requesting service. We are here to assist you. I would be happy to speak with you and try to assist in resolving this matter.

Jul. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley Keen Carthage, TX

Cost me &600.00 for freon @ $75.00 said If it happened again it could be a leak! He did not check for any leaks! My local A/C person said he only charged $30.00 so I feel like the person you sent did not do his job! I surely am not happy with that service

4 years ago

Reply from American Home Shield

Hi Shirley. Thank you to taking time to let us know about the experience with your air conditioning. We do hate to hear that you were not pleased with the service you received. I would be happy to speak with you and assist with a resolution to this matter.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Molly D Pointer Hillsboro, AL

The experience was very good this time. I like best because they replaced the merchandise if they can't fixed it.

4 years ago

Reply from American Home Shield

Hi Molly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kelley Kaltenbach Wilmington, NC

There doesn't appear to be much communication between homeshield and their contractors. That being said, my two service calls were handled satisfactorily.

4 years ago

check_circle

Verified Customer

star star star star star

James Johnson Tucson, AZ

Great and fast service from the beginning of the claim all the way thru the repair. True professionals!

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Ray Tulare, CA

Very happy with how fast the response was to take care of our problems. The Remco tech was friendly and professional.

4 years ago

Reply from American Home Shield

Hi Ray. Thank you for letting us know that your repair issue was taken care of quickly and effectively. We can't wait to provide you with another great experience in the future. Thank you for choosing AHS.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Rondia fisher Virginia Beach, VA

Although it is tough to get them on the phone. They are very willing to help get your issues resolved.

4 years ago

Reply from American Home Shield

Hi Rondia. Thank you for taking time to provide a positive rating. We are really happy to have you as a valued member of AHS. We also thank you for your patience in trying to reach an agent to assist you. We look forward to working with you again.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Elma G Amigo Chula Vista, CA

getting you someone quickly to make n appt but the service company taking very long tp get scheduled.

4 years ago

Reply from American Home Shield

Hi Elma,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Cesar Balallo Glen Allen, VA

Like the company that takes care of my problems,but not happy with the long waiting for response when calling to make for service appointment.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Bueno Hunt, TX

Lackadaisical about servicing their customer and their phone agents are farmed across the ocean to people who I can barely understand. And their actions on getting my repair done is also lackadaisical. I had to pay for the repair and a month later I haven't received my money yet.

4 years ago

Reply from American Home Shield

Hi Paul. Thank you for your feedback. We are very sorry to hear that you have not been happy with your recent service experience. I would be happy to speak with you to address this issue further.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star star

Monica Arriola Tucson, AZ

I like that they are quick in assigning a contractor. They contractors you use are always quick and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Monica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Brian dixon Fresno, TX

excellent service, very attentive to the customers needs, recently had my refrigerator replaced in microwave repaired

4 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

John Davidson Huntsville, AL

Good response. When you call and talk to someone chances are the are goi g to have a thick foreign accent.

4 years ago

Reply from American Home Shield

HiJohn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Steven Melton Deatsville, AL

Went Great!! They were very friendly and helpful and ensured my air was back running as quickly as possible!!

4 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Delores D. Gay Philadelphia, PA

Overall, my experience has been great. There's no issues when requesting service, the issues are resolved immediately.

4 years ago

Reply from American Home Shield

Hi Delores,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Eliza F Euwing-Jones Los Angeles, CA

Great customer service. I really appreciate the telephone etiquette and patience in understanding questions asked. Very positive process.

4 years ago

Reply from American Home Shield

Hi Eliza,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony BIXENMAN Memphis, IN

I habeen a member of your service for some time now. I recently filed a claim on a tv that was damaged while moving it. Assurion declined the claim saying that I am only covered for a defective tv. This is not what I understood when I took ot your coverage

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know about your recent experience regarding coverage for your tv with Asurion. I'm sure it was frustrating to be told the damaged tv would not be covered. I would be happy to speak with you further to address this issue.

Jul. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Patricia Galvez Sacramento, CA

I have spent endless hours on a recall that got switched to a new work order with an awful vendor who would not schedule me after waiting an hour on call Sears appliance was bad trying to get original vendor back to finish job and it's been a nightmares

4 years ago

Reply from American Home Shield

Hi Patricia. I am very sorry to hear that the problem with your refrigerator has not been resolved. I'm sure it is very frustrating to spend a lot of time on the phone as well. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Don Weidner Wilsonville, OR

Contact we have had with AHS customer reps have been very helpful, professional and courtesous. We have had mixed results with contractors.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Shanquilla Childs Hattiesburg, MS

I had a problem with a service request and how long it took to take care of the issues. I had to call on a consistent basis before the issue was handled.

4 years ago

check_circle

Verified Customer

star star star star star

Sheryl Norfolk, VA

When I call someone always answer. The person always review your policy before they make appointment with company.

4 years ago

Reply from American Home Shield

Hi Sheryl. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was reviewed before an appointment was scheduled. We look forward to providing this same level of service for your next repair need as well.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Ann Kelly Lehigh Acres, FL

My experience with American Home Shield has been an excellent one. My request has been handled in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Damaris Graden San Antonio, TX

Lack of good partners in terms of contractors that come to the house. Had to make several calls to fix one problem or they charged too much money on top of what is covered.

4 years ago

check_circle

Verified Customer

star star star star star

Carla Watts Waddell, AZ

They have taken card if the two issues we had with our air conditioning, and pool equipment in a timely manner.

4 years ago

Reply from American Home Shield

Good morning Carla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Glenna Fletcher Rogers, AR

There were there and did a great job, the young man was very helpful . Was there on time , very friendly

4 years ago

Reply from American Home Shield

Hi Glenna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star

Kelly J Hebron, OH

Got online, asked for the service which was easy, got the contractor, called the next day!. got problem resolved!

4 years ago

Reply from American Home Shield

Hi Kelly. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Brooke Gilbert Hendersonville, NC

Best value for the money and the two different instances I've had, the people called quickly to schedule service.

4 years ago

Reply from American Home Shield

Hi Brooke,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Marsha Mcpheeters Salem, OR

I count on AHS to repair or replace things in my house, as needed. They sometimes are a little delayed in finding parts, but they do come through.

4 years ago

check_circle

Verified Customer

star star star star star

Greg Wurm Saint Louis, MO

American Home Shield is responsive and has covered our issues over the past couple of years that we've been a member.

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our valued customers.

Jul. 9th, 2021

American Home Shield Reviews