American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Michele Bondurant Columbus, OH

Responsive but I'm not sure I'm getting my money's worth. I was asked to pay out of pocket for my AC last year or buy a new system for $9K.

3 years ago

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Verified Customer

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Linda Williams Fletcher, NC

It seems some of the representatives need additional training. Some are excellent in customer service. Overall I like AHS.

3 years ago

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Verified Customer

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Kyle Aiken, SC

Seemed great at first, upon notification that the original contractor sent out for my air could not complete it I have been waiting 3 weeks for them to actually accept the second contractor to complete the job. The heat here in the south is way to high for this level of negligence.

3 years ago

Reply from American Home Shield

Hi Kyle,
I hate to hear about the delay in service on the existing work orders. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Geno Lopez Carrollton, TX

Fast and reliable service. Appointments were on time and courteous. Logging into account is difficult.

3 years ago

Reply from American Home Shield

Hi Geno,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Keith Johnston Sugar Land, TX

I have been without a refrigerator for 8months before they finally agreed to replace it. I am currently without a cook top since February- 4 months while the supplier waits for parts that they are not convinced they will receive.

3 years ago

Reply from American Home Shield

Hi Keith,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Katrina Mcmillan Oak Lawn, IL

It took from March until June to get the furnace in...that was a long time to be without heat! They didn't call me and update me during the process...I called them and was told by AHS to contact the contractors to see if they got the furnace.

3 years ago

Reply from American Home Shield

Hi Katrina,
I hate to hear about your most recent service experience to have the furnace repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Joel Lopez San Francisco, CA

Have used them on several occasions, always took care of problem. The technician they use are very professional and courteous.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Joe Burt Denton, TX

We have always been very pleased with their customer service, promptness, and attention to our problem.

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Jennifer Christian Delaware, OH

Wait times and customer service. I had an issue waited on hold for 1hr and was hung up on by an representative when she couldn't understand what I was asking her. Had to wait 75 min when I called back and then waited 30 min to speak to a supervisor

3 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Jen Topeka, KS

Every part of the process, from initial call for service to service completed, was done quickly and professionally!!

3 years ago

Reply from American Home Shield

Hi Jen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2021

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Verified Customer

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Jack Kaplan Roswell, GA

Answering time is very good now. But phillipines are nice but are not trained how to handle exceptions. No transfer to any supervisors

3 years ago

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Verified Customer

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J B Davis Jr Lexington, SC

Great company, stand by what they say. Always choose the best company to come out and fix the problem.

3 years ago

Reply from American Home Shield

Hi J B,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Hedy Ciani Pacific Palisades, CA

they didn't contact me to do an other appointment because the problem with my refrigerator was not fixed and we need a refrigerator working it was now 2 weeks that it is. it working thank you for inquiring

3 years ago

Reply from American Home Shield

Hi Hedy,
Thank you for bringing the refrigerator service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Frank Drake Minneapolis, MN

Showed up on time and solved my toilet problems, my dishwasher replacement, my AC tune-up, and more.

3 years ago

Reply from American Home Shield

Hi Frank,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Diane L. Davis Snohomish, WA

Been purchasing for 2 years and finally used the service and still do not have my dishwasher replaced because they failed to use the proper code on the work order or install and parts.

3 years ago

Reply from American Home Shield

Hi Diane,
I hate to hear about your most recent service experience to have the dishwasher repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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David Franz Branson, MO

I have been with AHS (formerly HSA) since 2007. They come through and cover you, It is peace of mind.

3 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide! Over 15 years of dedication to us deserves to be celebrated.

Jul. 2nd, 2021

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Verified Customer

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Carolyn Langrell Fairfield Bay, AR

They have always responded in a timely manner with excellent contractors. They followed up where and when needed.

3 years ago

Reply from American Home Shield

Hi Carolyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Carmen Thompson Broken Arrow, OK

Exceptional customer service. The in home replacements and installations are done quickly and to satisfaction.

3 years ago

Reply from American Home Shield

Hi Carmen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Carol Morris Arlington, TX

Too expensive monthly and then still have to pay $75 for repair company to come. I had a water heater they won't cover. Also only covered $10 a pound for ferrion.

3 years ago

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Verified Customer

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Anil Kumar Liberty Hill, TX

It's been more than 3 weeks my issue is not resolved, contractor says we need to pay out of pocket expenses and AHS says don't have to pay anything. I am in call with support for escalation for an hour still no one is answering. They are making me wait for so long and I will disconnect the call.

3 years ago

Reply from American Home Shield

Hi Anil,
I hate to hear about the delay in service to have the issue resolved. I would be glad to speak with you to reach a resolution.

Jul. 12th, 2021

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Verified Customer

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Cc Caldwell San Diego, CA

AHS has always done a quality job at my home. I am always pleased with their work and professionalism.

3 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Are The Poindexter Augusta, AR

Home Shield responded promptly to my problem, put on a work order, and someone came to my home and fixed the problem.

3 years ago

Reply from American Home Shield

Hi Are,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Beverly Allen Albuquerque, NM

Delay of parts was frustrating, however I know that's not ahs fault but supply chain that is slow now due to pandemic

3 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for your feedbak!

Jul. 7th, 2021

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Verified Customer

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Charlotte Fidler Albany, OR

Repairs completed, but sometimes scheduling is days out and also sometimes takes over a week for repairs to be completed.

3 years ago

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Verified Customer

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Christina Jorgensen Valencia, CA

I've never had an issue. They always schedule a repair quickly and the technicians who comes do a good job.

3 years ago

Reply from American Home Shield

Hi Christina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Chris Wall Rocklin, CA

I am still waiting for the parts ordered and the technician to finish the garbage disposal issue. The original request was from March 2021 and we are now June 2021. Very disappointed.

3 years ago

Reply from American Home Shield

Hi Chris,
Thank you for letting us know that the garbage disposal issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Michael J Wright Raeford, NC

Very good at what they do. When ever I have a problem with any thing all I have to do is call and they handle the rest.

3 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Julia La Porte, TX

Very affordable compared to what you would pay on your own. Site is user friendly and straightforward

3 years ago

Reply from American Home Shield

Hi Julia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS and the ease of use we provide!

Jul. 7th, 2021

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Verified Customer

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Donald Biehle Rockwall, TX

The customer service line was horrible. I asked to speak with a manager and she laughed and said they aren't gonna do anything different and transferred me to know one as I sat on hold for 20 min.

3 years ago

Reply from American Home Shield

Hi Donald. Thank you for providing feeback on your AHS experience. I am sorry to hear you were not able to get a resolution when calling in. I would be happy to speak with you to further assist regarding this matter.

Jun. 29th, 2021

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Verified Customer

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Wendy Mauck Flower Mound, TX

Reliable with good customer service. Service providers are prompt and 60 day warranty on work is reasonable.

3 years ago

Reply from American Home Shield

Hi Wendy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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jan white Reno, NV

I had someone come out to fix my air conditioner and told me was in terrible. I'm worried how many times has has to be worked on until it can be replaced

3 years ago

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Verified Customer

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tomeka lee Byron, GA

Fast no hassle service called one afternoon was out the next day to service repair no problems since

3 years ago

Reply from American Home Shield

Hi Tomeka,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Melody Clay Hampton, GA

Contractor a complete disaster and tried to over charge us. Had to search for new contractor which delayed time for work being completed. AC still not fixed

3 years ago

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Verified Customer

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pratik Collegeville, PA

bad service and worst customer service. Customer service personnel does not make sufficient notes in system so I have to repeat the issue every time I call. There is no coordination between customer service, approval team and contractors. Contractors are rude and does not complete work.

3 years ago

Reply from American Home Shield

Hi Pratik,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and contractors that serviced your home.

Jul. 9th, 2021

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Verified Customer

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Richard Temple Knoxville, TN

Poor service as my air conditioner is not working, and this company wants me to wait from between 1-2 weeks for a technician to respond to my home to start the repair. Then they want to order parts, and it could be weeks before the a/c is working again. Obviously this is totally unacceptable to any rational person.

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for reaching out to express the concerns you are having with your air conditioning repairs. We understand it is important to resolve the issue as quickly as possible. I would be happy to speak with you to try and resolve the matter.

Jun. 22nd, 2021

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Verified Customer

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Corey D Mims Newport News, VA

Great product. Poor customer service. Representatives seem to be poorly trained. They are unable to answer questions about the plan. They also say that they scheduled a callback from escalation, but no calls received.

3 years ago

Reply from American Home Shield

Hi Corey. I am sorry to hear that you have not been pleased with the service you received and that you did not get a call back. I would be happy to speak with you to address your concerns further.

Jun. 23rd, 2021

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Verified Customer

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Nichols Bennie Brackettville, TX

Because you're a fast and friendly and did a great job and communication and solving the problem in a timely manner.

3 years ago

Reply from American Home Shield

Hi Nichols. We are so happy to hear that you had a great experience with AHS and that your service was fast and friendly. Thank you for trusting AHS to take care of your repair needs.

Jun. 22nd, 2021

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Verified Customer

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Chris Henderson, NV

I'm usually at work 90% of the time so when I have an issue with my home, my wife deals with the providers that American home shield sends. In the past 4 months I've had 6 issues with my ac, every time they seem to think my wife is stupid and bs her while never fixing the issue. I wouldn't recommend at all.

3 years ago

Reply from American Home Shield

Chris, thank you for taking time to let us know about your AHS experience with your air conditioning. We know how important it is to take care of your repair issues when needed. I would be happy to speak with you to try and resolve this matter.

Jun. 22nd, 2021

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Verified Customer

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Zona Gayle Daniell White, GA

A company was sent to evaluate my problem. Found it, corrected it and it was in working order before he left.

3 years ago

Reply from American Home Shield

Thank you, Zona. We are so happy to hear your repair experience went so well and that your repair need was resolved so quickly. Your feedback helps us to work even harder to meet this same level of service for your future repair needs.

Jun. 22nd, 2021

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Verified Customer

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William Lundeberg McHenry, IL

Quick service by friendly and competent professionals. When there's a problem, American Home Shield responds quickly.

3 years ago

Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Tiffany Edwards Florissant, MO

It has saved me a lot of money on repairs especially as a new home owner. I appreciate that it takes a lot of stress off of myself.

3 years ago

Reply from American Home Shield

Hi Tiffany,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Timothy W Bowers Las Vegas, NV

I have had two experiences since buying my home. The first involved the refrigerator which after two months is still not resolved. The other issue involving the washing machine was resolved satisfactorily.

3 years ago

Reply from American Home Shield

Hi Timothy. We appreciate you taking time to let us know about your AHS experience with your appliances. I am sorry to hear the issue with your refrigerator has not been resolved. I would be happy to speak with you to try and resolve this matter.

Jun. 22nd, 2021

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Verified Customer

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Tracey L. Harris Pittsburgh, PA

They respond very quickly, but the product (kitchen faucet) was not very good at all. Service is great.

3 years ago

Reply from American Home Shield

Hi Tracey,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sue Ann Walker Cherry Hill, NJ

Unfortunately I had no hot water for a week. I had to stay in a hotel for a few days. Even after speaking to a supervisor (who by the way was NO help) I facilitated any movement. AHS also ordered the wrong water heater. Absolute nightmare.. currently looking for a new warranty company.

3 years ago

Reply from American Home Shield

Hi Sue Ann,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to discuss the issues that occurred with the hot water heater.

Jun. 22nd, 2021

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Verified Customer

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Shari Risheg Henderson, NV

Company responded quickly and was very professional. They did a great job locating the issue and repairing it.

3 years ago

Reply from American Home Shield

Hi Shari,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Patricia Montecalvo Las Vegas, NV

Dead refrigerator is not a emergency according to your customer service! 3 days to get a repair is not timely in my world. I had throw out $300.00 in food.

3 years ago

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Verified Customer

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Stephanie Leach Nevada, TX

We have had several claims in the past twelve months. They are always prompt, and the service companies are great!

3 years ago

Reply from American Home Shield

Hi Stephanie,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Michael Fiedler Riverview, FL

Their response time has been exemplary and the companies they work with have very high quality employees

3 years ago

Reply from American Home Shield

Thank you, Michael. We are so happy to hear that you have received prompt and efficient service. Please contine to let us know how we are doing. We value your opinion and it helps us strive to provide our members with the best experience possible.

Jun. 23rd, 2021

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Verified Customer

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Paul Beebe Oxford, MI

Easy to file a service request. Kept informed through email and text messages throughout the process and good pricing.

3 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Michael Land O Lakes, FL

Awesome response time by American Home Shield. I would recommend them to any friend or family member.

3 years ago

Reply from American Home Shield

Thank you so much Michael, for the positive feedback. We are delighted that you have been so happy with your warranty coverage and the response time. Thank you for trusting AHS to take the hassle out of your home repairs.

Jun. 23rd, 2021

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