American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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JohnFranich New Market, VA

After needing a plumber last winter, a contracter could not be located. They never called to tell me. I got my own plumber almost immediately. It cost me $315 as they refused to pay the claim

4 years ago

Reply from American Home Shield

Hi John, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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Steve Lang Huntersville, NC

Exceptional customer service, quick response time and always take time to answer all my questions.

4 years ago

Reply from American Home Shield

Hi Steve,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Denise Green Hertford, NC

Professional, timely service. Contractor sent was professional and helpful our AC was fixed the same day he came out.

4 years ago

Reply from American Home Shield

Hi Denise,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2021

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Verified Customer

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David Manning Nampa, ID

Always quick to send technicians. Although this last time, it took a little longer to get resolution.

4 years ago

Reply from American Home Shield

HI David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Kenneth P Friedemann Roland, OK

I was very pleased with the service. The technicians were very good and pleasant. Everything was fixed!

4 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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Anthony Willis Fort Lauderdale, FL

they out source customer service and it's too long a wait for supervisor. When everything is good they are perfect but when it's a problem getting an issue resolved with a contractor through them is none existing. I am a home owner and realtor I honestly can not recommend them.

4 years ago

Reply from American Home Shield

Hi Anthony. I am sorry to hear that you have been disappointed in the serive you received. I would be happy to speak with you to address this matter further.

Jul. 30th, 2021

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Verified Customer

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Crystal Hicks Alamogordo, NM

I've had good and not so good experiences for the 2 months I've been a member. Right now I'm waiting for a refund because I never received service I requested.

4 years ago

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Verified Customer

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Shani Asberry Hampton, GA

It has been great so far. They have contractors who respond in a very timely manner and do great work.

4 years ago

Reply from American Home Shield

Hi Shani,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

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Verified Customer

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Shawn A Banks Chesapeake, VA

Very disappointed with the services I've received involving my HVAC system as well as few other repair services . For the money I'm paying I should be able to pick my own repair company after receiving poor service from the one that was provided. All in all it was time for me to go with a better Home Warranty Company

4 years ago

Reply from American Home Shield

Hi Shawn. I am sorry to hear that you have been disappointed with the service you received for your HVAC system as well as some other issues. We are here to address your concerns. I would be happy to speak with you to assist with a resolution.

Jul. 21st, 2021

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Verified Customer

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Ronald Shaw Salisbury, MD

In my area sometimes it's hard to get workers here like when my pool motor went down. I had to pay out of pocket and get reimbursed

4 years ago

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Verified Customer

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Devin Fuchs Alexandria, VA

Sometimes things are covered, sometimes not... We have the Platinum plan which was sold to us as covering code violations, but that's not an option when requesting service.

4 years ago

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Verified Customer

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Glenn Lasley Dayton, OH

Called 2 times now both were pleased both times. Would say response was positive from both contractors

4 years ago

Reply from American Home Shield

Good morning Glenn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2021

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Verified Customer

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Edjuan Williams Brandon, FL

Overall the company is ok but they fall short on holding their contractors accountable and don't provide enough options if you have an emergency issue with you appliances. Customers service is also inconsistent.

4 years ago

Reply from American Home Shield

Hi Edjuan. I am sorry to hear that you have not been satisfied with the service from AHS or our contractors. We appreciate you taking time to let us know your concerns. I would be happy to speak with you to address any unresolved issue.

Jul. 23rd, 2021

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Verified Customer

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Lillie Best Waverly Hall, GA

AHS provides excellent service and customer friendly service. No matter the problem AHS will come through for you.

4 years ago

Reply from American Home Shield

Hi Lillie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 21st, 2021

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Verified Customer

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Erika Gayle Cincinnati, OH

Very professional and helpful I had an issue and the Customer service representative handle the situation swiftly

4 years ago

Reply from American Home Shield

Hi Erika,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Bonni Dance Henderson, NV

It was amazingly easy to request service and they were able to work with my schedule to get a local vendor to my house.

4 years ago

Reply from American Home Shield

Hi Bonni. Thank you for letting us know how easy it was for you to request service. We want you to know you can count on AHS to take the hassle and worry out of your home repair needs. Thank you for trusting AHS.

Jul. 22nd, 2021

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Verified Customer

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JSInman Fishers, IN

My water heater quit and within 24 hours of contacting AHS an appointment was scheduled and it was replaced

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experience to have the water heater replaced with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Neace Dayton, OH

Horrible it's been over 20 days without air conditioning. I have asked every day to speak to management and nothing happens. I also have family that has asthma and have made this known and AHS will not do anything! I have had the run around since June 30th today is July 16th! It's ridiculous.

4 years ago

Reply from American Home Shield

Hello Neace. Thank you for your feedback regarding your recent service experiecne with your air conditioning. We know how important it is to have your air working. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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David Thacker Woodbridge, VA

Experience to date has been very positive. Each claim has been handled and scheduled professionally and quickly.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Nicholas Gosselin Oceanside, CA

From poor contracting companies, to denying basic repairs and replacement of items, to not being able to schedule all appliances selected for service on a tade call, you are essenitally akin to a health insurance company that sucks up money to deny as much coverage as possible.

4 years ago

Reply from American Home Shield

Hi Nicholas. I do hate to hear that you have not been pleased with the service and coverage that we offer. I would be happy to speak with you regarding your concerns and assist with a resolution on any unresolved issue.

Jul. 21st, 2021

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Verified Customer

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John Pelotte Roanoke, TX

Amazing, we live in Texas where air conditioning is a must, AHS replaced our whole furnace at 100.00 service fee

4 years ago

Reply from American Home Shield

Hi John. I am so glad to hear that you got your furnace replaced and found the value in your home warranty coverage. We look forward to taking care of next repair need. Thank you for choosing AHS.

Jul. 21st, 2021

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Verified Customer

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Darren Berry Newport News, VA

Good service and response on low cost repairs. Unfortunately on expensive hvac duct replacement not one dollar was allowed.

4 years ago

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Verified Customer

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Maureen Feeney Philadelphia, PA

So far so good. The part is getting ordered so I don't have any complaints about how quickly that happened

4 years ago

Reply from American Home Shield

Hi Maureen. Thank you for your feedback. We are very happy to hear that you have been happy with the service your are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Cynthia Hart Hesperia, CA

I have put so much money into this warranty so when I have to put out of pocket that really makes no sense so frustrating with covid and my husbands health.y

4 years ago

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Verified Customer

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Cindy Stein Egg Harbor City, NJ

I've had several experiences and all of them have been resolved without issue and to my satisfaction

4 years ago

Reply from American Home Shield

Hi Cindy. We love to hear about the great experiences from our members. I am so glad your repair needs were resolved without any issues. We can't wait to provide you with your next great service experience again.

Jul. 22nd, 2021

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Verified Customer

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Matthew Helmke North Liberty, IA

They got my problem solved, but it took longer than expected (and probably longer than if I hired a technician directly).

4 years ago

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Verified Customer

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Tom Dappert Campo, CA

Quick response, no haggling. Every time Ive called for service Ive had a response from their contractors within 24 hrs.

4 years ago

Reply from American Home Shield

Hi Tom. Thank you for the positive review. We are here to take the hassle out of your home repair needs and we are excited to hear that we have been able to do that for you. Thank you for trusting American Home Shield.

Jul. 13th, 2021

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Verified Customer

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Aaron C. Nicholas Chicago, IL

I am thankful for the quick response and the ability to get an appliance replaced that is needed here at my home.

4 years ago

Reply from American Home Shield

Thank you, Aaron. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Jul. 14th, 2021

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Verified Customer

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Katherine DeSpencer Golden, CO

Two of the two repairs I have had done were well organized and prompt. The people were very friendly too!

4 years ago

Reply from American Home Shield

Thank you, Katherine. We love to hear about your positive repair experiences. We value your feed back. Please continue to let us know how we are do and we will work even harder to make sure you have a great experience for your next repair need as well.

Jul. 13th, 2021

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Verified Customer

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Frederick J Minton Mammoth Lakes, CA

AHS will not replace or repair an appliance until it totally fails. I have a refrigerator that has a failing compressor, but AHS will not repair until there is a total failure - when I will loose all my refrigerated food.

4 years ago

Reply from American Home Shield

Hi Frederick. I hate to hear that you are not satisfied with the experience for your refrigerator. I would be happy to speak with you further regarding this matter to see how I may assist with a resolution.

Jul. 15th, 2021

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Verified Customer

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Dee Carter Greensboro, NC

Quick respond time; reliable and professional contractors they send to me! 24 hours customer service

4 years ago

Reply from American Home Shield

Hi Dee. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs. Please continue to let us know how we are doing.

Jul. 14th, 2021

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Verified Customer

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Mozein Sajjad Covina, CA

It was very fast and easy. Just had to create a ticket online and the whole job was done sooner than expected.

4 years ago

Reply from American Home Shield

Hi Mozein. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Jul. 13th, 2021

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Verified Customer

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Sandra Yukon, OK

Easy to work with , responds fast with work orders. Is willing to change company if there is a scheduling problem.

4 years ago

Reply from American Home Shield

Hi Sandra. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive prompt, dependable service. We want you to know you can always count on AHS as your home warranty company.

Jul. 13th, 2021

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Verified Customer

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Steve Northville, MI

very, VERY slow getting things done and they seem to have NO desire to try to help speed up the repair process. 4 weeks for A/C repair and no date scheduled yet is simply just sad.

4 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Craig Griffin Eldorado, TX

Need people who actually speak English when you call. Also very frustrating that they RARELY have contractors who service my home. Having to get my own practically every time is very frustrating.

4 years ago

Reply from American Home Shield

Hi Craig. We are sorry to hear that you have had problems when requesting service. We are here to assist you. I would be happy to speak with you and try to assist in resolving this matter.

Jul. 16th, 2021

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Verified Customer

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Carol Sole Mentone, CA

American Home Shield has been highly effective in their timeliness, reliability, and professionalism.

4 years ago

Reply from American Home Shield

Thank you, Carol. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 14th, 2021

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Verified Customer

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Lisa Las Vegas, NV

It was easy and thorough! It is a relief to know unexpected home problems will be handled professionally and quickly!

4 years ago

Reply from American Home Shield

Hi Lisa. We really appreciate your feedback. It is our goal to take the hassle and worry out of home repairs. Thank you for trusting American Home Shield as your home warranty provider.

Jul. 13th, 2021

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Verified Customer

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Kennell Lee Oklahoma City, OK

I can now get my stuff fixed or replaced instead of always buying wasting money with used products on unexpected issues

4 years ago

Reply from American Home Shield

Thank you, Kennell. We really appreciate the positive review. We are so excited that you are finding the value in your home warranty coverage and we look forward to taking care of your repair needs.

Jul. 13th, 2021

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Verified Customer

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Shirley Keen Carthage, TX

Cost me &600.00 for freon @ $75.00 said If it happened again it could be a leak! He did not check for any leaks! My local A/C person said he only charged $30.00 so I feel like the person you sent did not do his job! I surely am not happy with that service

4 years ago

Reply from American Home Shield

Hi Shirley. Thank you to taking time to let us know about the experience with your air conditioning. We do hate to hear that you were not pleased with the service you received. I would be happy to speak with you and assist with a resolution to this matter.

Jul. 19th, 2021

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Verified Customer

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Elma G Amigo Chula Vista, CA

getting you someone quickly to make n appt but the service company taking very long tp get scheduled.

4 years ago

Reply from American Home Shield

Hi Elma,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Monica Arriola Tucson, AZ

I like that they are quick in assigning a contractor. They contractors you use are always quick and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Monica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Paul Bueno Hunt, TX

Lackadaisical about servicing their customer and their phone agents are farmed across the ocean to people who I can barely understand. And their actions on getting my repair done is also lackadaisical. I had to pay for the repair and a month later I haven't received my money yet.

4 years ago

Reply from American Home Shield

Hi Paul. Thank you for your feedback. We are very sorry to hear that you have not been happy with your recent service experience. I would be happy to speak with you to address this issue further.

Jul. 19th, 2021

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Verified Customer

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Molly D Pointer Hillsboro, AL

The experience was very good this time. I like best because they replaced the merchandise if they can't fixed it.

4 years ago

Reply from American Home Shield

Hi Molly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Cesar Balallo Glen Allen, VA

Like the company that takes care of my problems,but not happy with the long waiting for response when calling to make for service appointment.

4 years ago

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Verified Customer

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John Davidson Huntsville, AL

Good response. When you call and talk to someone chances are the are goi g to have a thick foreign accent.

4 years ago

Reply from American Home Shield

HiJohn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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James Johnson Tucson, AZ

Great and fast service from the beginning of the claim all the way thru the repair. True professionals!

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Rondia fisher Virginia Beach, VA

Although it is tough to get them on the phone. They are very willing to help get your issues resolved.

4 years ago

Reply from American Home Shield

Hi Rondia. Thank you for taking time to provide a positive rating. We are really happy to have you as a valued member of AHS. We also thank you for your patience in trying to reach an agent to assist you. We look forward to working with you again.

Jul. 15th, 2021

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Verified Customer

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Steven Melton Deatsville, AL

Went Great!! They were very friendly and helpful and ensured my air was back running as quickly as possible!!

4 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Kelley Kaltenbach Wilmington, NC

There doesn't appear to be much communication between homeshield and their contractors. That being said, my two service calls were handled satisfactorily.

4 years ago

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Verified Customer

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Brian dixon Fresno, TX

excellent service, very attentive to the customers needs, recently had my refrigerator replaced in microwave repaired

4 years ago

Reply from American Home Shield

Hi Brian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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