American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Jamie Herrington Stevenson Ranch, CA

My garbage disposal stopped working and they had a technician out the next day and they replaced it.

4 years ago

Reply from American Home Shield

Hi Jamie,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Anonymous Crestview, FL

I have been waiting since September of 2020 for a refund from the cooktop I had to purchase. The cheapest, like appliance, was $400 less than you slotted so I had to 'eat' that cost. There is no replacement cooktop on the market in the price range you allowed

4 years ago

Reply from American Home Shield

Hello and thank you for your feedback regarding the service experience with your cooktop. I would be happy to speak with you to further address this matter.

Aug. 25th, 2021

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Verified Customer

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Dino Ciafre Chula Vista, CA

It is a good company. However, sometimes they don’t cover repairs that I would consider to be included in the coverage

4 years ago

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Verified Customer

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Marvin Chesin Woodstock, GA

We have had occasion to use AHS on a few occasions and was very pleased with the results of the repairs.

4 years ago

Reply from American Home Shield

Hi Marvin. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your home warranty company.

Aug. 25th, 2021

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Verified Customer

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Arnold Fowler El Paso, TX

They look for way to decline legitimate claims and they employ too many people who don’t understand English well enough to understand what you are telling them. Too few contractors so when you have a problem that that contractor missed you have no one else to come fix it.

4 years ago

Reply from American Home Shield

Hi Arnold,
I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to assist with a resolution to the repairs.

Aug. 26th, 2021

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Verified Customer

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Stephanie Hamilton Suwanee, GA

AHS is very easy to work with and gives us the confidence that our problems will be handled quickly.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Fordia McCarther Farmington, MI

All servicemen were courteous and on time. My only complaint is that I have never been contacted by AHS regarding my oven pay-out.

4 years ago

Reply from American Home Shield

Hi Fordia. Thank you for letting us know how pleased you are with the service technicians. I am sorry to hear that you were not contacted about your oven pay out. I would be happy to speak with you to assist with a resolution to this issue.

Aug. 20th, 2021

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Verified Customer

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Ken Hunter Columbia, SC

Still in process of replacing units, the staff has been very helpful and knowledgeable, and understanding.

4 years ago

Reply from American Home Shield

Hi Ken. Thank you for taking time to write a review. It is great to know that you have received the help you need when contacting AHS. We want you to know you can count on us to take care of your repair needs.

Aug. 17th, 2021

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Verified Customer

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Steven Hall Tallahassee, FL

Generally, I have be happy with my service. However, the company has spent the last 6 months delaying approval of my air conditioner repair for an issue specifically mentioned as covered in my contract.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for writing a review and letting us know the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Verified Customer

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Marilyn Scholle Lewisville, TX

Gruesome 3 items failed in 3 weeks ice maker pool booster and air conditioner and they came through besutifully

4 years ago

Reply from American Home Shield

Hi Marilyn. We are so happy to hear that all of your repair issues were taken care of to your satisfaction. Thank you for taking time to let us know how you are doing. We look forward to working with you again and taking care of your next repair as well.

Aug. 19th, 2021

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Verified Customer

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Karen Gail Brown Summerville, SC

My bathroom toilets were constantly running. The plumber who came was knowledgeable and fixed all three toilets.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for your review. I am so happy to hear that the technician fixed all of your toilets. We are here to take the hassle and worry out of home repairs and we are so happy that we were able to do this for you.

Aug. 18th, 2021

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Verified Customer

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Marty Hill Haymarket, VA

Quick and Easy. Had great service from the technician and very quick turn around with the assessment of the repair

4 years ago

Reply from American Home Shield

Hi Marty. It is so wonderful to know that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for trusting AHS.

Aug. 17th, 2021

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Verified Customer

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Henry (Tony) Mira Anthem, AZ

I requested someone to call me after an AC service call to discuss the billing and no one has called me. It has been about a month ago. My rating has gone down because of this.

4 years ago

Reply from American Home Shield

Hi Henry. Thank you for letting us know you were not contacted. I would be happy to speak with you and assist with providing the information you are requesting.

Aug. 19th, 2021

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Verified Customer

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Charles Johnson San Antonio, TX

It all went well, the serviceman was cordial, knowledgeable, and prompt in his work, I was very satisfied!

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2021

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Verified Customer

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Jon Z Waynesville, MO

GreatService and quality items. Plumbing has been great and air-conditioning service was superb done

4 years ago

Reply from American Home Shield

Hi Jon. Thank you for taking time to express how pleased you were with the service you received. It is our goal to take the hassle and worry out of home repair needs. Thank you for choosing AHS to do so for you.

Aug. 19th, 2021

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Verified Customer

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Vicki Olsen Lugoff, SC

Excellent prompt and courteous service. Companies sent have been suitable for the item to be repaired.

4 years ago

Reply from American Home Shield

Hi Vicki,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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Verified Customer

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Amber Brodie Gainesville, GA

2 months after we purchased home shield our Ac went out and home shield came out within 48 hours. It was repaired.

4 years ago

Reply from American Home Shield

Good morning Amber,
Your feedback regarding your AC repair experience with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2021

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Verified Customer

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Allen Holman Orangeburg, SC

Anytime that I have had a problem with any home appliance or heating and air, they were right there to fix it.

4 years ago

Reply from American Home Shield

Hi Allen. We are so happy that all of your repair needs have been taken care of to your satisfaction. We value you as a home warranty member and we can't wait to provide you with this same level of service for your next repair need as well.

Aug. 19th, 2021

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Verified Customer

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Jeffrey Cathedral City, CA

They are very responsive at approving repairs that are needed. Some of the vendors they use are good, others are slow to finish the job.

4 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to write a review. We are happy to hear that you have been satisfied with the service you received. We look forward to taking care of your next repair need with an even better experience.

Aug. 20th, 2021

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Verified Customer

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Devita Heath Bellwood, IL

My air conditioner went out in July. An contractor was at my house the next day. Thank God because it was really getting out outside.

4 years ago

Reply from American Home Shield

Hi Devita. One of our main goals is to provide promt and efficient service when unexpected repairs are needed. We are really happy we were able to get your air back working. Thank you for tusting AHS.

Aug. 20th, 2021

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Verified Customer

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JO A CHAVIRA Las Vegas, NV

Air conditioner went out. Called them and they sent someone to fix it as soon as they could. Repair company was great.

4 years ago

Reply from American Home Shield

Hi Jo. Thank you for taking time to let us know how your repair experience was. We are very happy to learn the issue was resolved to your satisfaction. We look forward to taking care of your next repair need as well.

Aug. 16th, 2021

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Verified Customer

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James Ross Lancaster, CA

Awesome! Quick response and they took care of things very fast. We are really happy with your service.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

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Verified Customer

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Julia Dougherty Pleasant Grove, UT

It has been good but I have not gotten my air conditioner fully fixed yet. Not sure if the company that has my work order can even help me.

4 years ago

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Verified Customer

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Ryan Bocskay Los Angeles, CA

Great experience. Easy to call and set-up repairs. Friendly customer service. Top notch service companies.

4 years ago

Reply from American Home Shield

Hi Ryan. It is so good to hear that you have found requesting service so easy. We love taking the hassle and worry out of home repairs. We are so happy to be able to do that for you. Thank you for choosing AHS.

Aug. 16th, 2021

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Verified Customer

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Robert McLaughlin Maysville, GA

We have had several opportunities to use this service, and only 1 issue regarding a lack of communication.

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for the positive review. It is good to know that you have had good experiences when using your warranty service. I do hate to hear that there was one communication issue but we thank you for your patience and working with us. Thank you for trusting AHS to take care of your home repair needs.

Aug. 16th, 2021

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Verified Customer

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James Carr Tulsa, OK

My experience is that they have always done their best to fix or replace anything that has broken if it is covered

4 years ago

Reply from American Home Shield

Hi James. We appreciate your time in reviewing your experience. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer. Thank you for trusting AHS.

Aug. 16th, 2021

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Verified Customer

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Ameer Solomon Atlanta, GA

Have has an open service order since 07/17/21 to fix refrigerator ...its is 08/11/21 still nothing fixed and contractor can't come out until 08/17/21. Disappointed in lack of action by AHS for my major appliance and contractor assigned to fix is not doing job well.

4 years ago

Reply from American Home Shield

Hi Ameer. Thank you for letting us know your concerns with repairing your refrigerator. I would be happy to look into this issue further and assist with a resolution.

Aug. 16th, 2021

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Verified Customer

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rosemary marler Midland, TX

Opened service request on garage door opener problem. Electrician was sent out and told us they "don't do that type of work". Said AHS would get in touch to address the problem. Have not been contacted yet after several weeks. The original service request was closed with no explanation.

4 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for reaching out to let us know about the issue with your garage door opener. I am sorry the technician was not able to resolve the problem but I will be happy to speak with you to further address this matter.

Aug. 16th, 2021

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Verified Customer

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Timothy V WACKOWSKI McKeesport, PA

it was good. company sent to my house was good. he took time to check my ac and explained everything well.

4 years ago

Reply from American Home Shield

Hi Timothy. Thank you for letting us know how well your repair experience went. It's good to hear the technician explained things to you. We look forward to providing you with a gereat experience again for your next repair need.

Aug. 10th, 2021

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Verified Customer

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Michael W Glaze Waynesboro, PA

Pretty quick and a new washer was covered and installed. However, my old washer had a stand/drawer which the new one did not.

4 years ago

Reply from American Home Shield

Hi Michael,
We appreciate your feedback and hope you continue to enjoy AHS and the washer replacement.

Aug. 12th, 2021

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Verified Customer

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Robert Eberhardt Mebane, NC

Provided me with a great response time for fixing my dishwasher and faucet issue. All with very responsible people.

4 years ago

Reply from American Home Shield

Hi Robert,
thank you so much for taking the time to provide feedback about the dishwasher and faucet repairs. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 10th, 2021

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Verified Customer

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Claudia Palacios Bakersfield, CA

I received quick service , only thing was that the service company did not receive my request until I had to call.

4 years ago

Reply from American Home Shield

Hi Claudia. Thank you for letting us know about your experience. We can't wait to provide you with a much better experience for your next repair need as well. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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Gregory H. Talley Chesapeake, VA

They have excellent contractors who clean up after completing their work. Very Professional and Courteous.

4 years ago

Reply from American Home Shield

Good morning Gregory,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Jantis Wade-Fulton Chandler, AZ

Have ask on numerous occassions to speak to supervisor . Never received call back. Have been a customer for over 20 years and feel the company cares nothing about me being a valued customer.

4 years ago

Reply from American Home Shield

Hi Jantis,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Florence Maddock Columbia, SC

The technician came promptly, fixed the problem quickly. The gal on the phone was especially helpful and friendly.

4 years ago

Reply from American Home Shield

Hi Florence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Dorothy Jean Webster Birmingham, AL

I have been very please with my service. Always on time and very professional taken care of my problem.

4 years ago

Reply from American Home Shield

Hi Dorothy. This is so great to hear. We really appreciate you taking time to let us know that your problems were resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 11th, 2021

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Verified Customer

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Joyce R. Smith Windsor Mill, MD

The tech was very knowledgeable when repairing my air conditioner unit. He completed the job in a timely manner.

4 years ago

Reply from American Home Shield

Good morning Joyce,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Cara Papillion, NE

Great customer service. Local companies providing great services. Without a doubt, best warranty company for us!

4 years ago

Reply from American Home Shield

Hi Cara,
Your feedback is more than appreciated and we hope you continue to enjoy Best Company and the services we provide!

Aug. 10th, 2021

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Verified Customer

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Vicki Olsen Lugoff, SC

Excellent prompt and courteous service. Companies sent have been suitable for the item to be repaired.

4 years ago

Reply from American Home Shield

HI Vicki,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Kathy Davis Lizella, GA

They are always professional and get me the help I need when I need it within a reasonable time frame.

4 years ago

Reply from American Home Shield

Hi Kathy. Thank you so much for letting us know that your repair needs have been met. We always want you to count on AHS to provide you with a professional and prompt service experience. We can't wait to work with you again and take care of next home warranty repair.

Aug. 10th, 2021

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Verified Customer

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Kenneth Hribar Aurora, MO

American home Shield has been great to work with. My phone calls get answered and my service requests are fixed..

4 years ago

Reply from American Home Shield

Hi Kenneith. Thank you for letting us know we have taken care of your repair needs. We want you to know you can count on the service and coverage we provide. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Ann Bieberich Las Vegas, NV

Slow on getting things resolve. It took several contractors visits and at the end just to find out they can’t fix the problem. The replacement guarantee that they say, if it cannot be fixed they will replace is not a true statement

4 years ago

Reply from American Home Shield

Hi Ann,
Thank you for bringing the refrigerator issues to our attention. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

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Verified Customer

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Artis Dixon Arkadelphia, AR

Great company, when i call they answer responds in a timely manner and follow through until the problem is resolved.

4 years ago

Reply from American Home Shield

Hi Artis,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Latroy D Wilson Harrisburg, PA

Very professional and very attentive to concerns or any issues. Warranty kicks in and they get service out there immediately.

4 years ago

Reply from American Home Shield

Hi Latroy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Les Huffman

So far great service. Have responded quickly and professionally each time I have submitted a trouble request.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Les,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Carmen Fresno, CA

Easy to use when it comes to service requirements. They send out excellent suppliers to support my requirements.

4 years ago

Reply from American Home Shield

Hi Carmen. Thank you for your review. We are so excited to know that you have been pleased and able to request service with ease. We can't wait to provide you with your next great repair experience. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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Nice try Everett, WA

Great when there's a good vendor. However there are alot of terrible vendors whose entire business model is to nickel and dime AHS while providing no value or fixes to the home owner.

4 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the issues that occurred to have your repair completed.

Aug. 9th, 2021

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Verified Customer

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Agustin Zarate Chula Vista, CA

Unable to fix my duct work issue in the attic but a separate contractor was able to do the work without a problem. This left me with having to find a reputable company to do the repairs and with the bill. This defits the purpose of having insurance.

4 years ago

Reply from American Home Shield

Hi Agustin,
I hate to hear about the issues experienced to have the ductwork repaired. I would be glad to speak with you to discuss the repairs.

Aug. 9th, 2021

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Verified Customer

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Anthony Toglia Placitas, NM

Lack of quality control w contractors and AHS tickets. I have had a ticket open for 5 weeks on a fridge repair that is still not completed. Tickets should be monitored and customers contacted proactively.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know that the issue with your refrigerator has not been resolved. I can see why this would be upsetting. I would be happy to speak with you to assist with a resolution to this matter.

Aug. 9th, 2021

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Verified Customer

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Carol Sutton Mount Pleasant, SC

Not as good as good as they used to be. Too much of a run around to get AHS to honor terms of their contract. Takes too long for repairs and companies they engage usually don't have good reviews

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the repairs that were completed.

Aug. 9th, 2021

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