American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Martha Short Hondo, TX

I am very happy I chose AHS, they have saved me so much money and have addressed all my problems quickly.

4 years ago

Reply from American Home Shield

Good morning Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Rick higginbotham Birmingham, AL

Poor customer service. Their CSR Reps are difficult to understand (poor English), hard to deal with and simply will not listen. They read their response cards over and over until I simply want to gang up. They will not get a supervisor on the phone to help resolve the issue.

4 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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STEVEN R PULLEY Lancaster, CA

Imitial contact was fair, but the representative could not hurry my request, even though there are older adults in the household that require a microwave.that require

4 years ago

Reply from American Home Shield

Hi Steven,
I hate to hear about the delay in service to have the microwave repaired. I would be glad to speak with you to get the issues repaired.

Sep. 10th, 2021

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Verified Customer

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Sarah Brawdy Yukon, OK

They've made it easy to submit a request, they word w/3rd party service companies who offer fast service as well

4 years ago

Reply from American Home Shield

Hi Sarah. We greatly appreciate your time to provide a review of your experience. It's very good to hear that you have been pleased with the service we provide. Thank you for trusting AHS.

Sep. 7th, 2021

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Verified Customer

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susan castelazo Dewey, AZ

Had a pin leak between 2 walls. Your company did not get a plumber to the house to fix it for four days. what could have been a simple fix wound up that I had to have walls cut out, flooring replaced, baseboard replaced walls repaired, walls painted and more. multiple calls were made to your customer sevicer

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for taking time to write a review of your service experience. I am sorry to hear about the additional work to your home that was neeed. I would be happy to speak with you to further address this issue.

Sep. 7th, 2021

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Verified Customer

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Wayne F Young Clovis, CA

I have had the worst experience with my current issue with my A/C. Almost everyone I have talked with at American Home Shield has been very unhelpful. I had requested to speak with a supervisor numerous times, only to be told none was available and would call me back. No supervisor has ever called me back.

4 years ago

Reply from American Home Shield

Hi Wayne. I am sorry to hear that the issue with your air conditioning has not been resolved. We are here to address your concerns. I would be happy to speak with you to further address this matter.

Sep. 7th, 2021

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Verified Customer

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Sheila Creft-Terry Carrollton, TX

It's always on-time with repairs, just hate the annual/monthly rate increases each year (whether you use the service or not)

4 years ago

Reply from American Home Shield

Hi Sheila,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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Kimeree Tarver Fort Worth, TX

It was a great experience. I had a person come out the very next day. I put the request in late the night before.

4 years ago

Reply from American Home Shield

Hi Kimeree. Thank you for letting us know how well you service needs were met. We strive to provide fast and reliable service when you contact us. We are so happy that we met your expectations and look forward to taking care of your next repair need.

Sep. 7th, 2021

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Verified Customer

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Joseph Schemmel Plano, TX

Great experience with helpful customer service working with us to find a company that could complete repairs same day.

4 years ago

Reply from American Home Shield

Hi Joseph. Thank you for taking time to write a review. It's great to know your repair issue was taken care of the same day. We always want you to know you can count on AHS to get the job done promptly and efficiently. Thank you for choosing AHS.

Sep. 7th, 2021

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Verified Customer

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Chris C McKee Gilbert, AZ

Very disappointed regarding renewing my contract via phone. I was promised an email confirmation and have not received any. I have called three times and still have not receive it. I also cannot pull up my contract on my dashboard. I have also receive additional charges from you repair people over and above my service fee charge.

4 years ago

Reply from American Home Shield

Good afternoon Chris,
I hate to hear about the miscommunication that has been endured to speak with AHS about your contract. I would be glad to speak with you to get the issues resolved.

Sep. 8th, 2021

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Verified Customer

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Gennie Rhoades Warminster, PA

My family is completely satisfied because this time we didn't have to put out money like the refrigerator replacement.

4 years ago

Reply from American Home Shield

Hi Gennie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Sep. 7th, 2021

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Verified Customer

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J Midland, TX

It was good, but now it sucks. They sent a crap AC company to house at least 3 times and still can't get my AC working. I will have to hire a another company to come look at it.

4 years ago

Reply from American Home Shield

Hi J. Thank you for letting us know about the experience with the air conditioning. I am sorry to hear that the vendor was not able to fix the problem with it. I would be happy to speak with you and assist with addressing this issue further.

Sep. 7th, 2021

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Verified Customer

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Beverly Wilbur Fairfield, TX

I was able to get my AC up and running in just a couple of days with the help of American Home Shield

4 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 31st, 2021

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Verified Customer

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Kuburat A Lawal Richmond, VA

The electrician that Home shield sent to fix the electrical problem is not resolve. Therefore the service is not poor

4 years ago

Reply from American Home Shield

Hi Kuburat,
Thank you for your feedback!

Aug. 31st, 2021

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Verified Customer

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Diane Boyer Valley Park, MO

Courteous and friendly technicians and representatives. I have always had a great experience with this company.

4 years ago

Reply from American Home Shield

Hi Diane. This is so great to hear. We really appreciate you taking time to let us know that your problems have been resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 31st, 2021

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Verified Customer

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Rafaela Aguirre

The process went smoothly. The website makes things so simple and if there is an issue it is resolved fairly quickly.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rafaela,
We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Verified Customer

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SAMUEL D McCAULEY Buckeye Lake, OH

You fixed my a/c once. Then you someone different. All they did was take out all the freedom in my system, then send you something and you say no. Now your people you sent want $2000 to fix.

4 years ago

Reply from American Home Shield

Hi Samuel,
I hate to hear about the noncovered cost associated to have the air conditioner system repaired. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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Christian Pratt Atlanta, GA

It has been ok. Their customer service department leaves a lot to be desired. They want to do the least amount of work as possible which doesn’t always mean quality work

4 years ago

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Verified Customer

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Marcos Javier Burke, VA

Almost 6 weeks with no refrigerator. AHS has contracted 3 different companies and yet no repair has been made, no replacement offered. I am waiting on the forth repair company to come... Waste of money and terrible at doing what I've paid over 10 years now for.

4 years ago

Reply from American Home Shield

Good morning Marcos,
I hate to hear about the delay in service that has been experienced over the past six weeks. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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Ali Claire Los Angeles, CA

Very happy with American Home Shield. They are responsive and resolve issues quickly. Highly recommend.

4 years ago

Reply from American Home Shield

Hi Ali. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Aug. 25th, 2021

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Verified Customer

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Christine Roelens Dover, TN

The service appointment scheduling was fast and easy. They sent a service tech for my washer within very good time.

4 years ago

Reply from American Home Shield

Hi Christine. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair need for your washer. We can't wait to provide you with another great service experience.

Aug. 25th, 2021

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Verified Customer

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Terri Osborne Houston, TX

Awesome. The representatives called in a timely manner. They scheduled vendors who are trustworthy and professional.

4 years ago

Reply from American Home Shield

Hi Terri,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 25th, 2021

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Verified Customer

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Sherry Gay Green Lancaster, KY

After many attempts to find a contractor, AHS approved for me to find a contractor to get problem resolved.

4 years ago

Reply from American Home Shield

Hi Sherry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Wade Wallinger Humble, TX

They are expensive. They are slow. We’ve been without air conditioning in Houston for a week and we’re still working through the problem with AHS.

4 years ago

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Verified Customer

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Stacy A Zarecki High Springs, FL

Fast, affordable and great service. I had an electrical problem which was fixed in just a few hours.

4 years ago

Reply from American Home Shield

Hi Stacy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Dr Memory Hughes Seaman Paso Robles, CA

Extremely responsive. Call back immediately and next call is from someone coming to fix the problem

4 years ago

Reply from American Home Shield

Hi Dr Memory. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Rocco million New Castle, PA

I really love this home warranty. $100 for the service call and they fix whatever needs done, or they replace it.

4 years ago

Reply from American Home Shield

Hi Rocco,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Rhonda Sartin Moss Point, MS

AHS used to be a wonderful company! I have been with them for many years. Something happened to them and now it’s like they could care less about you! Now you don’t get a call from them to check to see if everything was ok and a lot of times the service company they send half way fixes the problem. They just want the service fee.

4 years ago

Reply from American Home Shield

Hi Rhonda,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

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Verified Customer

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George Doyle Bishop Winchester, VA

Cost is fair. Customer service would be better if the customer could request company that had done covered work previously.

4 years ago

Reply from American Home Shield

Hi George,
Thank you for your feedback! We hope you continue to enjoy AHS!

Sep. 1st, 2021

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Verified Customer

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Jorge Ruizcalderon South Miami, FL

The Tech was great! He knew his stuff and fixed right away and he was professional and didn’t make a mess

4 years ago

Reply from American Home Shield

Hi Jorge,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 25th, 2021

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Verified Customer

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Thomas Davenport San Antonio, TX

Contractor was contacted. Came out and gave a remedy. Said parts were ordered and sill almost a month and a half still waiting. Called AHS twice and got run around and referred to contractor with same outcome. I don’t know of anything or anywhere it takes a month and a half to get parts. Maybe someone can help me out with this please.

4 years ago

Reply from American Home Shield

Hi Thomas,
I hate to hear about your experience with American Home Shield to have the repairs completed. I would be glad to speak with you to get the parts installed as soon as possible.

Aug. 26th, 2021

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Verified Customer

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Allen Neff Boerne, TX

Placing a ticket online has been easy and convenient. I am notified quickly by a vendor to resolve my issue

4 years ago

Reply from American Home Shield

Hi Allen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Ryan Areu Henderson, NV

Very difficult to understand the people from overseas. They are very nice, nut a major gap in the cultural indifference. Unfortunately, there is a cultural indifference.

4 years ago

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Verified Customer

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Jessica Callis Temple, TX

Terrible. No one listened to my real issue. I have a dryer duct issue and they kept wanting to send someone out to fix my dryer. IT'S IN THE WALL. seriously. This is the worst $900 I've ever spent. Yall are terrible and so is your service. And. My issue is STILL NOT FIXED!!!!

4 years ago

Reply from American Home Shield

Hi Jessica. Thank you for taking time to let us know about your service experience. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Aug. 27th, 2021

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Verified Customer

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Anonymous Crestview, FL

I have been waiting since September of 2020 for a refund from the cooktop I had to purchase. The cheapest, like appliance, was $400 less than you slotted so I had to 'eat' that cost. There is no replacement cooktop on the market in the price range you allowed

4 years ago

Reply from American Home Shield

Hello and thank you for your feedback regarding the service experience with your cooktop. I would be happy to speak with you to further address this matter.

Aug. 25th, 2021

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Verified Customer

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Jamie Herrington Stevenson Ranch, CA

My garbage disposal stopped working and they had a technician out the next day and they replaced it.

4 years ago

Reply from American Home Shield

Hi Jamie,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Dino Ciafre Chula Vista, CA

It is a good company. However, sometimes they don’t cover repairs that I would consider to be included in the coverage

4 years ago

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Verified Customer

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Marvin Chesin Woodstock, GA

We have had occasion to use AHS on a few occasions and was very pleased with the results of the repairs.

4 years ago

Reply from American Home Shield

Hi Marvin. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your home warranty company.

Aug. 25th, 2021

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Verified Customer

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Arnold Fowler El Paso, TX

They look for way to decline legitimate claims and they employ too many people who don’t understand English well enough to understand what you are telling them. Too few contractors so when you have a problem that that contractor missed you have no one else to come fix it.

4 years ago

Reply from American Home Shield

Hi Arnold,
I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to assist with a resolution to the repairs.

Aug. 26th, 2021

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Verified Customer

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Marilyn Scholle Lewisville, TX

Gruesome 3 items failed in 3 weeks ice maker pool booster and air conditioner and they came through besutifully

4 years ago

Reply from American Home Shield

Hi Marilyn. We are so happy to hear that all of your repair issues were taken care of to your satisfaction. Thank you for taking time to let us know how you are doing. We look forward to working with you again and taking care of your next repair as well.

Aug. 19th, 2021

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Verified Customer

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Steven Hall Tallahassee, FL

Generally, I have be happy with my service. However, the company has spent the last 6 months delaying approval of my air conditioner repair for an issue specifically mentioned as covered in my contract.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for writing a review and letting us know the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Verified Customer

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Marty Hill Haymarket, VA

Quick and Easy. Had great service from the technician and very quick turn around with the assessment of the repair

4 years ago

Reply from American Home Shield

Hi Marty. It is so wonderful to know that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for trusting AHS.

Aug. 17th, 2021

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Verified Customer

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Stephanie Hamilton Suwanee, GA

AHS is very easy to work with and gives us the confidence that our problems will be handled quickly.

4 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Karen Gail Brown Summerville, SC

My bathroom toilets were constantly running. The plumber who came was knowledgeable and fixed all three toilets.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for your review. I am so happy to hear that the technician fixed all of your toilets. We are here to take the hassle and worry out of home repairs and we are so happy that we were able to do this for you.

Aug. 18th, 2021

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Verified Customer

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Fordia McCarther Farmington, MI

All servicemen were courteous and on time. My only complaint is that I have never been contacted by AHS regarding my oven pay-out.

4 years ago

Reply from American Home Shield

Hi Fordia. Thank you for letting us know how pleased you are with the service technicians. I am sorry to hear that you were not contacted about your oven pay out. I would be happy to speak with you to assist with a resolution to this issue.

Aug. 20th, 2021

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Verified Customer

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Ken Hunter Columbia, SC

Still in process of replacing units, the staff has been very helpful and knowledgeable, and understanding.

4 years ago

Reply from American Home Shield

Hi Ken. Thank you for taking time to write a review. It is great to know that you have received the help you need when contacting AHS. We want you to know you can count on us to take care of your repair needs.

Aug. 17th, 2021

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Verified Customer

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Amber Brodie Gainesville, GA

2 months after we purchased home shield our Ac went out and home shield came out within 48 hours. It was repaired.

4 years ago

Reply from American Home Shield

Good morning Amber,
Your feedback regarding your AC repair experience with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2021

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Verified Customer

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Henry (Tony) Mira Anthem, AZ

I requested someone to call me after an AC service call to discuss the billing and no one has called me. It has been about a month ago. My rating has gone down because of this.

4 years ago

Reply from American Home Shield

Hi Henry. Thank you for letting us know you were not contacted. I would be happy to speak with you and assist with providing the information you are requesting.

Aug. 19th, 2021

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Verified Customer

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Charles Johnson San Antonio, TX

It all went well, the serviceman was cordial, knowledgeable, and prompt in his work, I was very satisfied!

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2021

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Verified Customer

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Vicki Olsen Lugoff, SC

Excellent prompt and courteous service. Companies sent have been suitable for the item to be repaired.

4 years ago

Reply from American Home Shield

Hi Vicki,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 18th, 2021

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