American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Michael Scarangella Tucson, AZ

declining Customer service, declining Service assigned when you need them to fix something and limited respect to the customers! This company was vastly different four years ago

4 years ago

Reply from American Home Shield

Hi Michael,
I would like to thank you for bringing the service issue to our attention. I would be glad to speak with you to assist with a resolution.

Sep. 15th, 2021

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Verified Customer

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John Moses jr Philadelphia, PA

Fast service by licensed professionals. I recommend a home warranty for anyone one who cares about a piece of mind

4 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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Roger M. Benslay Houston, TX

It is a flip of the coin. We have had some awesome companies do repair work for us although we have had 2 or 3 nightmares where work as shoddy and not completed.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Roger. We greatly appreciate your time to provide a review of your experience. It's very good to hear that the technician explained the problem to you. Thank you for trusting AHS to take care of your unexpected home repair needs.

Sep. 9th, 2021

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Verified Customer

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Teri Dolyniuk Herndon, VA

Not all of their contractor partners are high quality. The last contractor that was brought in to repair my refrigerator was excellent, however he was "an anomaly".

4 years ago

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Verified Customer

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Raul Casas Jr. Mont Belvieu, TX

They definitely honor the contract without push back. The app is super easy to use and the response time is great!

4 years ago

Reply from American Home Shield

Hi Raul. Thank you for your time to write a review. We strive to provide prompt and dependable service you can count on. We look forward to taking care of your next repair need with the same level of service as well.

Sep. 9th, 2021

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Verified Customer

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Bruce burgess Greenbrier, TN

Most repairs have gone well. Stewart Enterprises is a horrible contractor for pool work. Still waiting on repair after 2 months

4 years ago

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Verified Customer

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Redonna Fiammi Lindale, TX

I have had AHS for years and have never been disappointed with any of the companies they use or the repairs

4 years ago

Reply from American Home Shield

Hi Redonna. Thank you for letting us know you have always been pleased with the service you have received. Thank you for choosing AHS to take the hassle and worry out of your unexpected repair needs.

Sep. 9th, 2021

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Verified Customer

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Elizabeth Patterson Epps Fredericksburg, VA

Excellent Service And I Appreciate How Courteous Technicians Are To Customers - Phone Reps Excellent

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Maria F. Torres Harlingen, TX

They did an excellent service job on my central and now they are coming nack to repair my other fridge.

4 years ago

Reply from American Home Shield

Hi Maria,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Armand Figueras Delray Beach, FL

Excellent, technician was knowledgeable and prompted resolved the problem with my central air conditioner unit

4 years ago

Reply from American Home Shield

Hi Armand,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Alfredo Mendez Madera, CA

It was excellent. Costumer care and the technician was very professional. I do recommend their service.

4 years ago

Reply from American Home Shield

Hi Alfredo,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Judy Culver Augusta, GA

I like the fact that I pay a set amount for a service call. Sometimes I have had to wait especially on air conditioner calls.

4 years ago

Reply from American Home Shield

Hi Judy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Stacey Eureka, CA

They are Very helpful. They get someone out to service the issue quickly and answer questions in a timely manner.

4 years ago

Reply from American Home Shield

Hi Stacey,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 9th, 2021

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Verified Customer

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Larry Crompton Salem, OR

I have used them many times. They have always been on to it immediately and always have used professionals.

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for your feedback. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Sep. 9th, 2021

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Verified Customer

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terry hicks Fort Washington, MD

I needed a toilet repaired and the contractor broke the flange on the toilet while trying to repair it and said that AMS would pay for the repair and they denied the claim. So I had to come out of pocket and hire another contractor to repair it.

4 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about your most recent AHS service experience to have the toilet repaired and the contractor sent. I would be glad to speak with you to reach a resolution.

Sep. 9th, 2021

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Verified Customer

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Judy Branca Canyon Country, CA

American Home Shield has been fantastic. All of my repair issues have been fixed perfectly. Extremely happy with AHS!

4 years ago

Reply from American Home Shield

Hi Judy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Jesse Santa Rosa, CA

Great service would recommend to people. The company who came and rekeyed my place was excellent. Thank you

4 years ago

Reply from American Home Shield

Hi Jesse,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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Martha Short Hondo, TX

I am very happy I chose AHS, they have saved me so much money and have addressed all my problems quickly.

4 years ago

Reply from American Home Shield

Good morning Martha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Mark Dixon Katy, TX

So far the experience has been good. When i call with a problem, they have someone within the next day or two contacting me about repair.

4 years ago

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Verified Customer

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Miles Malachowski Machesney Park, IL

We had a claim for an air conditioner that died. The rep said she would send the cash payout option and never did. I spoke to the local rep who said he would follow up and he did not get back to me.

4 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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Connie Fickling Charleston, SC

Prompt - Submitted request for service online & they emailed me contractor's name/number within 10 minutes.

4 years ago

Reply from American Home Shield

Hi Connie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 9th, 2021

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Verified Customer

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Louis Maynez

Great company. they have replaced my refrigerator, stove, well pump. and keep fixing my 24 year old dryer.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Louis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Rick higginbotham Birmingham, AL

Poor customer service. Their CSR Reps are difficult to understand (poor English), hard to deal with and simply will not listen. They read their response cards over and over until I simply want to gang up. They will not get a supervisor on the phone to help resolve the issue.

4 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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Wayne F Young Clovis, CA

I have had the worst experience with my current issue with my A/C. Almost everyone I have talked with at American Home Shield has been very unhelpful. I had requested to speak with a supervisor numerous times, only to be told none was available and would call me back. No supervisor has ever called me back.

4 years ago

Reply from American Home Shield

Hi Wayne. I am sorry to hear that the issue with your air conditioning has not been resolved. We are here to address your concerns. I would be happy to speak with you to further address this matter.

Sep. 7th, 2021

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Verified Customer

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susan castelazo Dewey, AZ

Had a pin leak between 2 walls. Your company did not get a plumber to the house to fix it for four days. what could have been a simple fix wound up that I had to have walls cut out, flooring replaced, baseboard replaced walls repaired, walls painted and more. multiple calls were made to your customer sevicer

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for taking time to write a review of your service experience. I am sorry to hear about the additional work to your home that was neeed. I would be happy to speak with you to further address this issue.

Sep. 7th, 2021

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Verified Customer

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Sarah Brawdy Yukon, OK

They've made it easy to submit a request, they word w/3rd party service companies who offer fast service as well

4 years ago

Reply from American Home Shield

Hi Sarah. We greatly appreciate your time to provide a review of your experience. It's very good to hear that you have been pleased with the service we provide. Thank you for trusting AHS.

Sep. 7th, 2021

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Verified Customer

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Sheila Creft-Terry Carrollton, TX

It's always on-time with repairs, just hate the annual/monthly rate increases each year (whether you use the service or not)

4 years ago

Reply from American Home Shield

Hi Sheila,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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STEVEN R PULLEY Lancaster, CA

Imitial contact was fair, but the representative could not hurry my request, even though there are older adults in the household that require a microwave.that require

4 years ago

Reply from American Home Shield

Hi Steven,
I hate to hear about the delay in service to have the microwave repaired. I would be glad to speak with you to get the issues repaired.

Sep. 10th, 2021

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Verified Customer

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Kimeree Tarver Fort Worth, TX

It was a great experience. I had a person come out the very next day. I put the request in late the night before.

4 years ago

Reply from American Home Shield

Hi Kimeree. Thank you for letting us know how well you service needs were met. We strive to provide fast and reliable service when you contact us. We are so happy that we met your expectations and look forward to taking care of your next repair need.

Sep. 7th, 2021

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Verified Customer

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Chris C McKee Gilbert, AZ

Very disappointed regarding renewing my contract via phone. I was promised an email confirmation and have not received any. I have called three times and still have not receive it. I also cannot pull up my contract on my dashboard. I have also receive additional charges from you repair people over and above my service fee charge.

4 years ago

Reply from American Home Shield

Good afternoon Chris,
I hate to hear about the miscommunication that has been endured to speak with AHS about your contract. I would be glad to speak with you to get the issues resolved.

Sep. 8th, 2021

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Verified Customer

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Gennie Rhoades Warminster, PA

My family is completely satisfied because this time we didn't have to put out money like the refrigerator replacement.

4 years ago

Reply from American Home Shield

Hi Gennie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Sep. 7th, 2021

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Verified Customer

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J Midland, TX

It was good, but now it sucks. They sent a crap AC company to house at least 3 times and still can't get my AC working. I will have to hire a another company to come look at it.

4 years ago

Reply from American Home Shield

Hi J. Thank you for letting us know about the experience with the air conditioning. I am sorry to hear that the vendor was not able to fix the problem with it. I would be happy to speak with you and assist with addressing this issue further.

Sep. 7th, 2021

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Verified Customer

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Joseph Schemmel Plano, TX

Great experience with helpful customer service working with us to find a company that could complete repairs same day.

4 years ago

Reply from American Home Shield

Hi Joseph. Thank you for taking time to write a review. It's great to know your repair issue was taken care of the same day. We always want you to know you can count on AHS to get the job done promptly and efficiently. Thank you for choosing AHS.

Sep. 7th, 2021

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Verified Customer

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Diane Boyer Valley Park, MO

Courteous and friendly technicians and representatives. I have always had a great experience with this company.

4 years ago

Reply from American Home Shield

Hi Diane. This is so great to hear. We really appreciate you taking time to let us know that your problems have been resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 31st, 2021

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Verified Customer

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Rafaela Aguirre

The process went smoothly. The website makes things so simple and if there is an issue it is resolved fairly quickly.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rafaela,
We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Verified Customer

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Kuburat A Lawal Richmond, VA

The electrician that Home shield sent to fix the electrical problem is not resolve. Therefore the service is not poor

4 years ago

Reply from American Home Shield

Hi Kuburat,
Thank you for your feedback!

Aug. 31st, 2021

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Verified Customer

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Beverly Wilbur Fairfield, TX

I was able to get my AC up and running in just a couple of days with the help of American Home Shield

4 years ago

Reply from American Home Shield

Hi Beverly,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 31st, 2021

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Verified Customer

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Ali Claire Los Angeles, CA

Very happy with American Home Shield. They are responsive and resolve issues quickly. Highly recommend.

4 years ago

Reply from American Home Shield

Hi Ali. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Aug. 25th, 2021

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Verified Customer

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Christian Pratt Atlanta, GA

It has been ok. Their customer service department leaves a lot to be desired. They want to do the least amount of work as possible which doesn’t always mean quality work

4 years ago

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Verified Customer

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Marcos Javier Burke, VA

Almost 6 weeks with no refrigerator. AHS has contracted 3 different companies and yet no repair has been made, no replacement offered. I am waiting on the forth repair company to come... Waste of money and terrible at doing what I've paid over 10 years now for.

4 years ago

Reply from American Home Shield

Good morning Marcos,
I hate to hear about the delay in service that has been experienced over the past six weeks. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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SAMUEL D McCAULEY Buckeye Lake, OH

You fixed my a/c once. Then you someone different. All they did was take out all the freedom in my system, then send you something and you say no. Now your people you sent want $2000 to fix.

4 years ago

Reply from American Home Shield

Hi Samuel,
I hate to hear about the noncovered cost associated to have the air conditioner system repaired. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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Christine Roelens Dover, TN

The service appointment scheduling was fast and easy. They sent a service tech for my washer within very good time.

4 years ago

Reply from American Home Shield

Hi Christine. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair need for your washer. We can't wait to provide you with another great service experience.

Aug. 25th, 2021

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Verified Customer

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Ryan Areu Henderson, NV

Very difficult to understand the people from overseas. They are very nice, nut a major gap in the cultural indifference. Unfortunately, there is a cultural indifference.

4 years ago

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Verified Customer

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Jorge Ruizcalderon South Miami, FL

The Tech was great! He knew his stuff and fixed right away and he was professional and didn’t make a mess

4 years ago

Reply from American Home Shield

Hi Jorge,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 25th, 2021

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Verified Customer

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Rocco million New Castle, PA

I really love this home warranty. $100 for the service call and they fix whatever needs done, or they replace it.

4 years ago

Reply from American Home Shield

Hi Rocco,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Dr Memory Hughes Seaman Paso Robles, CA

Extremely responsive. Call back immediately and next call is from someone coming to fix the problem

4 years ago

Reply from American Home Shield

Hi Dr Memory. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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George Doyle Bishop Winchester, VA

Cost is fair. Customer service would be better if the customer could request company that had done covered work previously.

4 years ago

Reply from American Home Shield

Hi George,
Thank you for your feedback! We hope you continue to enjoy AHS!

Sep. 1st, 2021

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Verified Customer

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Thomas Davenport San Antonio, TX

Contractor was contacted. Came out and gave a remedy. Said parts were ordered and sill almost a month and a half still waiting. Called AHS twice and got run around and referred to contractor with same outcome. I don’t know of anything or anywhere it takes a month and a half to get parts. Maybe someone can help me out with this please.

4 years ago

Reply from American Home Shield

Hi Thomas,
I hate to hear about your experience with American Home Shield to have the repairs completed. I would be glad to speak with you to get the parts installed as soon as possible.

Aug. 26th, 2021

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Verified Customer

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Allen Neff Boerne, TX

Placing a ticket online has been easy and convenient. I am notified quickly by a vendor to resolve my issue

4 years ago

Reply from American Home Shield

Hi Allen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Jessica Callis Temple, TX

Terrible. No one listened to my real issue. I have a dryer duct issue and they kept wanting to send someone out to fix my dryer. IT'S IN THE WALL. seriously. This is the worst $900 I've ever spent. Yall are terrible and so is your service. And. My issue is STILL NOT FIXED!!!!

4 years ago

Reply from American Home Shield

Hi Jessica. Thank you for taking time to let us know about your service experience. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Aug. 27th, 2021

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