American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Vicki Olsen Lugoff, SC

Excellent prompt and courteous service. Companies sent have been suitable for the item to be repaired.

3 years ago

Reply from American Home Shield

HI Vicki,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Latroy D Wilson Harrisburg, PA

Very professional and very attentive to concerns or any issues. Warranty kicks in and they get service out there immediately.

3 years ago

Reply from American Home Shield

Hi Latroy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Les Huffman

So far great service. Have responded quickly and professionally each time I have submitted a trouble request.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Les,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Ann Bieberich Las Vegas, NV

Slow on getting things resolve. It took several contractors visits and at the end just to find out they can’t fix the problem. The replacement guarantee that they say, if it cannot be fixed they will replace is not a true statement

3 years ago

Reply from American Home Shield

Hi Ann,
Thank you for bringing the refrigerator issues to our attention. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

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Verified Customer

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Ed Nicholas Harvest, AL

Great folks, My appliance repair was done correctly and timely by someone who obviously knew what he was doingg!

3 years ago

Reply from American Home Shield

Hi Ed,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 9th, 2021

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Verified Customer

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Carol Sutton Mount Pleasant, SC

Not as good as good as they used to be. Too much of a run around to get AHS to honor terms of their contract. Takes too long for repairs and companies they engage usually don't have good reviews

3 years ago

Reply from American Home Shield

Hi Carol,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the repairs that were completed.

Aug. 9th, 2021

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Verified Customer

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Anthony Toglia Placitas, NM

Lack of quality control w contractors and AHS tickets. I have had a ticket open for 5 weeks on a fridge repair that is still not completed. Tickets should be monitored and customers contacted proactively.

3 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know that the issue with your refrigerator has not been resolved. I can see why this would be upsetting. I would be happy to speak with you to assist with a resolution to this matter.

Aug. 9th, 2021

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Verified Customer

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Agustin Zarate Chula Vista, CA

Unable to fix my duct work issue in the attic but a separate contractor was able to do the work without a problem. This left me with having to find a reputable company to do the repairs and with the bill. This defits the purpose of having insurance.

3 years ago

Reply from American Home Shield

Hi Agustin,
I hate to hear about the issues experienced to have the ductwork repaired. I would be glad to speak with you to discuss the repairs.

Aug. 9th, 2021

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Verified Customer

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Nice try Everett, WA

Great when there's a good vendor. However there are alot of terrible vendors whose entire business model is to nickel and dime AHS while providing no value or fixes to the home owner.

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the issues that occurred to have your repair completed.

Aug. 9th, 2021

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Verified Customer

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Tammy Michelle Taylor Plainview, TX

They sent out a second refrigerator company after the first repairman wouldn't do anything for the issue

3 years ago

Reply from American Home Shield

Hi Tammy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Donna Magazine Miami Beach, FL

Responsive with quality professionals to project. Have tried other home warranty company and it was a disaster!

3 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 4th, 2021

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Verified Customer

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Shayne Barrieault Johnstown, CO

They make it quick and easy to file a claim. The contractors they assign are knowledgible and professional.

3 years ago

Reply from American Home Shield

Hi Shayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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Wanda siryani East Stroudsburg, PA

Friendly service sometimes have trouble with the trades reaching out to me right away and having problems resolved quickly

3 years ago

Reply from American Home Shield

Good morning Wanda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

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Verified Customer

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Aditya Chalise Denver, CO

Very nice and great services, the local service company is little slow to response otherwise everything good .

3 years ago

Reply from American Home Shield

Hi Aditya,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Amelia C Patten Chicago, IL

American Home Shield customer service representatives are friendly and pleasant and get the job done

3 years ago

Reply from American Home Shield

Hi Amelia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Mark H Weatherford, TX

After making monthly payments, when you need there services they charge more money to come out, but then they tell you they don't have anyone to come to your home for more then a week. They is water very where and you want me to wait over a week for service? HELL NO STAY AWAY! I DO NOT RECOMMEND THEM TO ANYONE!!!

3 years ago

Reply from American Home Shield

Hi Mark. We appreciate your feedback regarding your service experience. I am sorry to hear the issue was not addressed to your satisfaction. I would be happy to speak with you further and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Chato Sauceda Gamerco, NM

Burner went out on my water heater. Tech came out to look at it. Got my water heater fixed really fast.

3 years ago

Reply from American Home Shield

Hi Chato,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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Marianne Savela Port Saint Lucie, FL

A/C. Thermostat replaced. Within 24 hours the motor in the AC was replaced. Our Microwave was replaced.

3 years ago

Reply from American Home Shield

Hi Marianne,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 4th, 2021

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Verified Customer

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Lisa Sanders Summit, MS

Great Service and understanding of our needs for our home. I truly recommended this service to all my family.

3 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Daniel mak Havertown, PA

Good service for the most part. Could be a little cheaper. Certain service providers are more courteous and professional than others

3 years ago

Reply from American Home Shield

Hi Daniel,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Kendra AckermN Williamsburg, OH

At first I was happy with AHS and felt that I was making a wise choice having this home warranty until I needed to actually use the coverage. It has taken several weeks to get approva and then the cost is outrageous. I still have t actually had the repair completed.

3 years ago

Reply from American Home Shield

Hi Kendra. Thank you for taking time to let us know about your service experience. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you further to address the issue.

Aug. 4th, 2021

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Verified Customer

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Ernesto Bloomfield Hills, MI

Very good service, I was not denied a new a/c unit. I thought they would deny it, and they gladly agreed to change it.

3 years ago

Reply from American Home Shield

Hi Ernesto,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Joyce Rattanavong Antioch, TN

Very professional and it was actually a pleasant surprise to see that a company will do what it says.

3 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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John Hollingsworth Winchester, TN

AHS is always very timely in identifying a service provider, providing any needed follow up and or assistance.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Pedro Pacheco Sacramento, CA

They've been great, instantly setting everything up, to get things repaired, even to the point of replacing equipment.

3 years ago

Reply from American Home Shield

Hi Pedro,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Aug. 4th, 2021

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Verified Customer

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Tinisa Lipsie Sherwood, AR

I have had to worst experience this year with getting someone to come out and fix things at my home, customer service has even been horrible, I'm thinking about finding another home warranty service

3 years ago

Reply from American Home Shield

Hi Tinisa. Thank you for your feedback and letting us know you have not been able to have your repair needs taken care of. We are here to address your concerns. I would be happy to speak with you and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Ann Reif Lewisburg, PA

Good. Took a whole on furnace parts. Plumber was a bit quirky. Not creepy, but, different. A little like he didn't really want to do job.

3 years ago

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Verified Customer

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Jeremy Angels Camp, CA

No one wants to help. Takes months to get anything done if it involves a payout. Customer service does not care about your issue. You have to hope they put in the paperwork to have a manager call you and when they do it's at 0400 in the morning. Then you have to go through customer service again and again. Terrible company.

3 years ago

Reply from American Home Shield

Hi Jeremy. I am sorry to hear that you have not been happy with your experiences when reaching out for assistance to AHS. I would be happy to speak with you further regarding this matter.

Aug. 2nd, 2021

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Verified Customer

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Kelly Sage Saint Paul, MN

The guy who came out to look at our AC was very knowledgeable friendly experience and fix the issue from which I learned a lot about.

3 years ago

Reply from American Home Shield

Hi Kelly,
We really appreciate you taking the time to share your rating with us about the AC service. We look forward to servicing you again soon.

Aug. 17th, 2021

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Verified Customer

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M. Salim Akhter Dublin, OH

Couldn't speak to any agents in the US, always overseas. Couldn't get good service at all, e.g., one repair for a dryer took almost 2-months because agent did not enter the part order & I had to make 7 or 8 calls.

3 years ago

Reply from American Home Shield

Hi M. Salim. Thank you for your feedback regarding your recent service experiences. I am sorry to hear the problem with your dryer was not resolved to your satisfaction. I would be happy to speak with you to address any unresolved issue.

Aug. 4th, 2021

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Verified Customer

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Megan A Blesener Olalla, WA

Came out right away and resolved issue. Was very helpful in explaining how to avoid the issue in the future.

3 years ago

Reply from American Home Shield

Hi Megan. Thank you for taking time to let us know how your repair experience went. We are really glad that you were pleased with the service and explanation given. We look forward to taking care of your next repair need with the same level of service.

Aug. 3rd, 2021

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Verified Customer

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Kelly Eubanks Katy, TX

Great company. I've never had an issue and continue to receive great service every time we have a house issue.

3 years ago

Reply from American Home Shield

Hi Kelly. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. Thank you for choosing American Home Shield as your home warranty provider.

Jul. 29th, 2021

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Verified Customer

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Deric Barrington, IL

Great service and ease of use. Really enjoy how I can pull up my account online and set up my needs.

3 years ago

Reply from American Home Shield

Hi Deric. Thank you for letting us know you enjoy the convenience of requesting service online. We look forward to providing you with a great service experience for your next repair need.

Jul. 30th, 2021

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Verified Customer

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Angelika Lindsey Locust Grove, GA

I love that the workers are professional, and very prompt and efficient when it comes to getting the job done.

3 years ago

Reply from American Home Shield

Hi Angelika. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you

Jul. 30th, 2021

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Verified Customer

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Tom Keel Clarkston, MI

Several household utilities require immediate repairs(furnace, AC, etc.). On several occasions, AHS has not been able to accommodate these required fixes.

3 years ago

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Verified Customer

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Danielle Fuller Buckeye, AZ

My refrigerator quit working while I was out of town. I filed a claim and a repair man was out the next day.

3 years ago

Reply from American Home Shield

Hi Danielle. We are so happy to hear about how timely the service was that you received for your refrigerator. We are here to take the hassle and worry out of your home repair needs. Thank you for choosing AHS to do that for you.

Jul. 29th, 2021

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Verified Customer

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Jacinto Gonzales Forney, TX

I like this company, they are very professional, explain things where you can understand and very reasonable.

3 years ago

Reply from American Home Shield

Hi Jacinto. We are so glad to hear about your positive experience. We know how important it is to have your coverage explained and trust in the service we provide. Thank you for choosing American Home Shield.

Jul. 30th, 2021

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Verified Customer

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David Round Rock, TX

Excellent service and coverage. The website is easy to navigate. Customer service is really responsive.

3 years ago

Reply from American Home Shield

Hi David. We are so pleased to hear that you are able to navigate the website with ease and are finding value in the coverage we offer. We look forward to taking care of your next repair with the same level of great service.

Jul. 31st, 2021

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Verified Customer

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Dianne N Leach Lawrenceville, GA

Had an issue with hot water. Contract company was contacted and they replaced the hot water heater quickly.

3 years ago

Reply from American Home Shield

Hi Dianne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

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Verified Customer

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JohnFranich New Market, VA

After needing a plumber last winter, a contracter could not be located. They never called to tell me. I got my own plumber almost immediately. It cost me $315 as they refused to pay the claim

3 years ago

Reply from American Home Shield

Hi John, Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your AHS experience.

Aug. 9th, 2021

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Verified Customer

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William R. Franks Spring, TX

It was a very good experience. The plumbers did a great job, had the parts, were efficient and cleaned up after

3 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Jul. 30th, 2021

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Verified Customer

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Steve comstock Round Rock, TX

2 problems. 1 air conditioner co assigend by hsa mis diagnosed problem.had to hire someone else. 2 clogged drain Friday @1p.m. Contractor assigned wouldn't be available until Monday. Had to hire someone else.

3 years ago

Reply from American Home Shield

Hi Steve,
I hate to hear about both issues that were unresolved through AHS. I would be glad to speak with you to discuss your experience.

Aug. 13th, 2021

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Verified Customer

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JANET KITCHEN Davenport, FL

I made an appointment on late Tuesday - received a call on Wednesday and a techinican was in my home early Thursday

3 years ago

Reply from American Home Shield

Hi Janet. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Jul. 30th, 2021

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Verified Customer

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Steve Lang Huntersville, NC

Exceptional customer service, quick response time and always take time to answer all my questions.

3 years ago

Reply from American Home Shield

Hi Steve,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Kenneth P Friedemann Roland, OK

I was very pleased with the service. The technicians were very good and pleasant. Everything was fixed!

3 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2021

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Verified Customer

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David Manning Nampa, ID

Always quick to send technicians. Although this last time, it took a little longer to get resolution.

3 years ago

Reply from American Home Shield

HI David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Verified Customer

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Denise Green Hertford, NC

Professional, timely service. Contractor sent was professional and helpful our AC was fixed the same day he came out.

3 years ago

Reply from American Home Shield

Hi Denise,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2021

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Verified Customer

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Anthony Willis Fort Lauderdale, FL

they out source customer service and it's too long a wait for supervisor. When everything is good they are perfect but when it's a problem getting an issue resolved with a contractor through them is none existing. I am a home owner and realtor I honestly can not recommend them.

3 years ago

Reply from American Home Shield

Hi Anthony. I am sorry to hear that you have been disappointed in the serive you received. I would be happy to speak with you to address this matter further.

Jul. 30th, 2021

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Verified Customer

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Crystal Hicks Alamogordo, NM

I've had good and not so good experiences for the 2 months I've been a member. Right now I'm waiting for a refund because I never received service I requested.

3 years ago

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Verified Customer

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Ronald Shaw Salisbury, MD

In my area sometimes it's hard to get workers here like when my pool motor went down. I had to pay out of pocket and get reimbursed

3 years ago

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