American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Robert McLaughlin Maysville, GA

We have had several opportunities to use this service, and only 1 issue regarding a lack of communication.

5 years ago

Reply from American Home Shield

Hi Robert. Thank you for the positive review. It is good to know that you have had good experiences when using your warranty service. I do hate to hear that there was one communication issue but we thank you for your patience and working with us. Thank you for trusting AHS to take care of your home repair needs.

Aug. 16th, 2021

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Verified Customer

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James Carr Tulsa, OK

My experience is that they have always done their best to fix or replace anything that has broken if it is covered

5 years ago

Reply from American Home Shield

Hi James. We appreciate your time in reviewing your experience. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer. Thank you for trusting AHS.

Aug. 16th, 2021

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Verified Customer

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Ameer Solomon Atlanta, GA

Have has an open service order since 07/17/21 to fix refrigerator ...its is 08/11/21 still nothing fixed and contractor can't come out until 08/17/21. Disappointed in lack of action by AHS for my major appliance and contractor assigned to fix is not doing job well.

5 years ago

Reply from American Home Shield

Hi Ameer. Thank you for letting us know your concerns with repairing your refrigerator. I would be happy to look into this issue further and assist with a resolution.

Aug. 16th, 2021

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Verified Customer

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rosemary marler Midland, TX

Opened service request on garage door opener problem. Electrician was sent out and told us they "don't do that type of work". Said AHS would get in touch to address the problem. Have not been contacted yet after several weeks. The original service request was closed with no explanation.

5 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for reaching out to let us know about the issue with your garage door opener. I am sorry the technician was not able to resolve the problem but I will be happy to speak with you to further address this matter.

Aug. 16th, 2021

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Verified Customer

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Robert Eberhardt Mebane, NC

Provided me with a great response time for fixing my dishwasher and faucet issue. All with very responsible people.

5 years ago

Reply from American Home Shield

Hi Robert,
thank you so much for taking the time to provide feedback about the dishwasher and faucet repairs. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 10th, 2021

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Verified Customer

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Michael W Glaze Waynesboro, PA

Pretty quick and a new washer was covered and installed. However, my old washer had a stand/drawer which the new one did not.

5 years ago

Reply from American Home Shield

Hi Michael,
We appreciate your feedback and hope you continue to enjoy AHS and the washer replacement.

Aug. 12th, 2021

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Verified Customer

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Timothy V WACKOWSKI McKeesport, PA

it was good. company sent to my house was good. he took time to check my ac and explained everything well.

5 years ago

Reply from American Home Shield

Hi Timothy. Thank you for letting us know how well your repair experience went. It's good to hear the technician explained things to you. We look forward to providing you with a gereat experience again for your next repair need.

Aug. 10th, 2021

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Verified Customer

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Artis Dixon Arkadelphia, AR

Great company, when i call they answer responds in a timely manner and follow through until the problem is resolved.

5 years ago

Reply from American Home Shield

Hi Artis,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Vicki Olsen Lugoff, SC

Excellent prompt and courteous service. Companies sent have been suitable for the item to be repaired.

5 years ago

Reply from American Home Shield

HI Vicki,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2021

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Verified Customer

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Cara Papillion, NE

Great customer service. Local companies providing great services. Without a doubt, best warranty company for us!

5 years ago

Reply from American Home Shield

Hi Cara,
Your feedback is more than appreciated and we hope you continue to enjoy Best Company and the services we provide!

Aug. 10th, 2021

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Verified Customer

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Carmen Fresno, CA

Easy to use when it comes to service requirements. They send out excellent suppliers to support my requirements.

5 years ago

Reply from American Home Shield

Hi Carmen. Thank you for your review. We are so excited to know that you have been pleased and able to request service with ease. We can't wait to provide you with your next great repair experience. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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Claudia Palacios Bakersfield, CA

I received quick service , only thing was that the service company did not receive my request until I had to call.

5 years ago

Reply from American Home Shield

Hi Claudia. Thank you for letting us know about your experience. We can't wait to provide you with a much better experience for your next repair need as well. Thank you for choosing AHS.

Aug. 11th, 2021

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Verified Customer

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Ann Bieberich Las Vegas, NV

Slow on getting things resolve. It took several contractors visits and at the end just to find out they can’t fix the problem. The replacement guarantee that they say, if it cannot be fixed they will replace is not a true statement

5 years ago

Reply from American Home Shield

Hi Ann,
Thank you for bringing the refrigerator issues to our attention. I would be glad to speak with you to reach a resolution.

Aug. 11th, 2021

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Verified Customer

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Les Huffman

So far great service. Have responded quickly and professionally each time I have submitted a trouble request.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Les,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2021

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Verified Customer

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Latroy D Wilson Harrisburg, PA

Very professional and very attentive to concerns or any issues. Warranty kicks in and they get service out there immediately.

5 years ago

Reply from American Home Shield

Hi Latroy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Dorothy Jean Webster Birmingham, AL

I have been very please with my service. Always on time and very professional taken care of my problem.

5 years ago

Reply from American Home Shield

Hi Dorothy. This is so great to hear. We really appreciate you taking time to let us know that your problems were resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 11th, 2021

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Verified Customer

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Kenneth Hribar Aurora, MO

American home Shield has been great to work with. My phone calls get answered and my service requests are fixed..

5 years ago

Reply from American Home Shield

Hi Kenneith. Thank you for letting us know we have taken care of your repair needs. We want you to know you can count on the service and coverage we provide. Thank you for choosing AHS.

Aug. 10th, 2021

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Verified Customer

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Kathy Davis Lizella, GA

They are always professional and get me the help I need when I need it within a reasonable time frame.

5 years ago

Reply from American Home Shield

Hi Kathy. Thank you so much for letting us know that your repair needs have been met. We always want you to count on AHS to provide you with a professional and prompt service experience. We can't wait to work with you again and take care of next home warranty repair.

Aug. 10th, 2021

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Verified Customer

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Florence Maddock Columbia, SC

The technician came promptly, fixed the problem quickly. The gal on the phone was especially helpful and friendly.

5 years ago

Reply from American Home Shield

Hi Florence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2021

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Verified Customer

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Joyce R. Smith Windsor Mill, MD

The tech was very knowledgeable when repairing my air conditioner unit. He completed the job in a timely manner.

5 years ago

Reply from American Home Shield

Good morning Joyce,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 10th, 2021

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Verified Customer

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Gregory H. Talley Chesapeake, VA

They have excellent contractors who clean up after completing their work. Very Professional and Courteous.

5 years ago

Reply from American Home Shield

Good morning Gregory,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2021

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Verified Customer

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Jantis Wade-Fulton Chandler, AZ

Have ask on numerous occassions to speak to supervisor . Never received call back. Have been a customer for over 20 years and feel the company cares nothing about me being a valued customer.

5 years ago

Reply from American Home Shield

Hi Jantis,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Agustin Zarate Chula Vista, CA

Unable to fix my duct work issue in the attic but a separate contractor was able to do the work without a problem. This left me with having to find a reputable company to do the repairs and with the bill. This defits the purpose of having insurance.

5 years ago

Reply from American Home Shield

Hi Agustin,
I hate to hear about the issues experienced to have the ductwork repaired. I would be glad to speak with you to discuss the repairs.

Aug. 9th, 2021

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Verified Customer

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Carol Sutton Mount Pleasant, SC

Not as good as good as they used to be. Too much of a run around to get AHS to honor terms of their contract. Takes too long for repairs and companies they engage usually don't have good reviews

5 years ago

Reply from American Home Shield

Hi Carol,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the repairs that were completed.

Aug. 9th, 2021

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Verified Customer

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Anthony Toglia Placitas, NM

Lack of quality control w contractors and AHS tickets. I have had a ticket open for 5 weeks on a fridge repair that is still not completed. Tickets should be monitored and customers contacted proactively.

5 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know that the issue with your refrigerator has not been resolved. I can see why this would be upsetting. I would be happy to speak with you to assist with a resolution to this matter.

Aug. 9th, 2021

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Verified Customer

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Nice try Everett, WA

Great when there's a good vendor. However there are alot of terrible vendors whose entire business model is to nickel and dime AHS while providing no value or fixes to the home owner.

5 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss the issues that occurred to have your repair completed.

Aug. 9th, 2021

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Verified Customer

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Ed Nicholas Harvest, AL

Great folks, My appliance repair was done correctly and timely by someone who obviously knew what he was doingg!

5 years ago

Reply from American Home Shield

Hi Ed,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 9th, 2021

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Verified Customer

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Tammy Michelle Taylor Plainview, TX

They sent out a second refrigerator company after the first repairman wouldn't do anything for the issue

5 years ago

Reply from American Home Shield

Hi Tammy,
Thank you for your feedback! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Ernesto Bloomfield Hills, MI

Very good service, I was not denied a new a/c unit. I thought they would deny it, and they gladly agreed to change it.

5 years ago

Reply from American Home Shield

Hi Ernesto,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Wanda siryani East Stroudsburg, PA

Friendly service sometimes have trouble with the trades reaching out to me right away and having problems resolved quickly

5 years ago

Reply from American Home Shield

Good morning Wanda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 17th, 2021

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Verified Customer

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Aditya Chalise Denver, CO

Very nice and great services, the local service company is little slow to response otherwise everything good .

5 years ago

Reply from American Home Shield

Hi Aditya,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Amelia C Patten Chicago, IL

American Home Shield customer service representatives are friendly and pleasant and get the job done

5 years ago

Reply from American Home Shield

Hi Amelia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 3rd, 2021

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Verified Customer

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Chato Sauceda Gamerco, NM

Burner went out on my water heater. Tech came out to look at it. Got my water heater fixed really fast.

5 years ago

Reply from American Home Shield

Hi Chato,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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Daniel mak Havertown, PA

Good service for the most part. Could be a little cheaper. Certain service providers are more courteous and professional than others

5 years ago

Reply from American Home Shield

Hi Daniel,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Donna Magazine Miami Beach, FL

Responsive with quality professionals to project. Have tried other home warranty company and it was a disaster!

5 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Aug. 4th, 2021

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Verified Customer

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John Hollingsworth Winchester, TN

AHS is always very timely in identifying a service provider, providing any needed follow up and or assistance.

5 years ago

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 3rd, 2021

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Verified Customer

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Shayne Barrieault Johnstown, CO

They make it quick and easy to file a claim. The contractors they assign are knowledgible and professional.

5 years ago

Reply from American Home Shield

Hi Shayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

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Verified Customer

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Joyce Rattanavong Antioch, TN

Very professional and it was actually a pleasant surprise to see that a company will do what it says.

5 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Mark H Weatherford, TX

After making monthly payments, when you need there services they charge more money to come out, but then they tell you they don't have anyone to come to your home for more then a week. They is water very where and you want me to wait over a week for service? HELL NO STAY AWAY! I DO NOT RECOMMEND THEM TO ANYONE!!!

5 years ago

Reply from American Home Shield

Hi Mark. We appreciate your feedback regarding your service experience. I am sorry to hear the issue was not addressed to your satisfaction. I would be happy to speak with you further and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Kendra AckermN Williamsburg, OH

At first I was happy with AHS and felt that I was making a wise choice having this home warranty until I needed to actually use the coverage. It has taken several weeks to get approva and then the cost is outrageous. I still have t actually had the repair completed.

5 years ago

Reply from American Home Shield

Hi Kendra. Thank you for taking time to let us know about your service experience. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you further to address the issue.

Aug. 4th, 2021

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Verified Customer

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Lisa Sanders Summit, MS

Great Service and understanding of our needs for our home. I truly recommended this service to all my family.

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for your feedback about your service experience! We hope you continue to enjoy American Home Shield!

Aug. 3rd, 2021

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Verified Customer

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Marianne Savela Port Saint Lucie, FL

A/C. Thermostat replaced. Within 24 hours the motor in the AC was replaced. Our Microwave was replaced.

5 years ago

Reply from American Home Shield

Hi Marianne,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 4th, 2021

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Verified Customer

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Pedro Pacheco Sacramento, CA

They've been great, instantly setting everything up, to get things repaired, even to the point of replacing equipment.

5 years ago

Reply from American Home Shield

Hi Pedro,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Aug. 4th, 2021

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Verified Customer

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Ann Reif Lewisburg, PA

Good. Took a whole on furnace parts. Plumber was a bit quirky. Not creepy, but, different. A little like he didn't really want to do job.

5 years ago

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Verified Customer

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Kelly Sage Saint Paul, MN

The guy who came out to look at our AC was very knowledgeable friendly experience and fix the issue from which I learned a lot about.

5 years ago

Reply from American Home Shield

Hi Kelly,
We really appreciate you taking the time to share your rating with us about the AC service. We look forward to servicing you again soon.

Aug. 17th, 2021

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Verified Customer

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Jeremy Angels Camp, CA

No one wants to help. Takes months to get anything done if it involves a payout. Customer service does not care about your issue. You have to hope they put in the paperwork to have a manager call you and when they do it's at 0400 in the morning. Then you have to go through customer service again and again. Terrible company.

5 years ago

Reply from American Home Shield

Hi Jeremy. I am sorry to hear that you have not been happy with your experiences when reaching out for assistance to AHS. I would be happy to speak with you further regarding this matter.

Aug. 2nd, 2021

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Verified Customer

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M. Salim Akhter Dublin, OH

Couldn't speak to any agents in the US, always overseas. Couldn't get good service at all, e.g., one repair for a dryer took almost 2-months because agent did not enter the part order & I had to make 7 or 8 calls.

5 years ago

Reply from American Home Shield

Hi M. Salim. Thank you for your feedback regarding your recent service experiences. I am sorry to hear the problem with your dryer was not resolved to your satisfaction. I would be happy to speak with you to address any unresolved issue.

Aug. 4th, 2021

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Verified Customer

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Tinisa Lipsie Sherwood, AR

I have had to worst experience this year with getting someone to come out and fix things at my home, customer service has even been horrible, I'm thinking about finding another home warranty service

5 years ago

Reply from American Home Shield

Hi Tinisa. Thank you for your feedback and letting us know you have not been able to have your repair needs taken care of. We are here to address your concerns. I would be happy to speak with you and assist with a resolution.

Aug. 4th, 2021

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Verified Customer

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Megan A Blesener Olalla, WA

Came out right away and resolved issue. Was very helpful in explaining how to avoid the issue in the future.

5 years ago

Reply from American Home Shield

Hi Megan. Thank you for taking time to let us know how your repair experience went. We are really glad that you were pleased with the service and explanation given. We look forward to taking care of your next repair need with the same level of service.

Aug. 3rd, 2021

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Verified Customer

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Tom Keel Clarkston, MI

Several household utilities require immediate repairs(furnace, AC, etc.). On several occasions, AHS has not been able to accommodate these required fixes.

5 years ago

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