American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Melanie Walker East Palestine, OH

Reasonable response time and companies providing the service were prompt, efficient, helpful and thorough

4 years ago

Reply from American Home Shield

Hi Melanie. Thank you for taking time and letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Oct. 12th, 2021

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Verified Customer

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Bertie Edwardsburg, MI

AHS is prompt to find a service company and send them out to look. Sometimes it takes a while to get parts but I don't think that is anyone's fault.

4 years ago

Reply from American Home Shield

Hi Bertie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Richard Caputo Erie, PA

Very good, they work with you if you have a certain Company you want to use provided the Co is a member of HSA.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for the positive review. We are so happy that you chose AHS as your home warranty company and that you are finding the value in the service we provide. We can't wait to work with you again.

Oct. 12th, 2021

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Verified Customer

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Frank Fred DiGregorio Oyster Bay, NY

Its very nice to know that you have coverage in the event of a possible expensive repair in your Home.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Armie Williams

American Home Shield's associates are available to connect me with the appropriate technician for my need.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Armie. Thank you for letting us know about your service experience with the dryer. It is good to know that someone got out to take care of the problem. Thank you for choosing AHS to take care of your unexpected home repair needs.

Oct. 12th, 2021

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Verified Customer

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Dusty Rhodes Seguin, TX

Absolute 6 month nightmare to get dishwasher replaced. Called every week to find out what was happening and they kept giving me the run around. Yet for my microwave, it was done quickly and efficiently.

4 years ago

Reply from American Home Shield

Hi Dusty. Thank you for your feedback regarding the service for your dishwasher. I would be happy to speak with you further regarding this matter.

Oct. 12th, 2021

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Verified Customer

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Bob Abaya South San Francisco, CA

All my appliances are covered. I have had many repairs and appliances through the year, thus getting my moneys worth.

4 years ago

Reply from American Home Shield

Hi Bob. Thank you for such a positive review. We are so happy to know you are finding the value in you warranty coverage. Thank you for trusting American Home Shield. We look forward to taking care of your next repair need as well.

Oct. 11th, 2021

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Verified Customer

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Sandi Olson Seattle, WA

I've had 2 service people come out, both left with the expectation that an estimate for further work would be sent to me. I've not seen any estimate from either and it's been over a week.

4 years ago

Reply from American Home Shield

Hi Sandi. Thank you for taking time to let us know about your service experience. I am sorry to hear that you did not receive the estimate you were expecting. I would be happy to speak with you to further address this issue.

Oct. 11th, 2021

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Verified Customer

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Robert Yuba City, CA

My dryer timmer quit working and I called AHS and they sigined a tech to come out to fix it. she was profesnal done

4 years ago

Reply from American Home Shield

Hi Robert. Thank you forletting us know how effectively the issue with your dryer was addressed. We love taking the hassle out of our customers home repair needs. Thank you for choosing AHS.

Oct. 11th, 2021

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Verified Customer

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Elizabeth Moore Dallas, TX

Had service on my washer and range. The service people were timely, courteous and very professional.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

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Verified Customer

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Virginia Reuter Urbana, IL

Easy to use. Prices reasonable. Sometimes they do not use local service people and you have to wait days for appointment.

4 years ago

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Verified Customer

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Stanley Osburn Dayton, NV

I have had great customer service, as well as, technicians sent have been skilled and professional.

4 years ago

Reply from American Home Shield

Hi Stanley. Thank you for taking time to tell us about your service experience. We are so happy to know the issues have been addressed to your satisfaction. We want you to know you can always count on AHS when you need us.

Oct. 11th, 2021

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Verified Customer

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Edwin Perryman Los Banos, CA

I appreciate them giving me a second opinion on the AC unit needing replacement. athe first two vendors were way off the mark.

4 years ago

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Verified Customer

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Denise Rodriguez Soda Springs, CA

Not sure if I should continue. Did not cover my thermostat because it was ‚Äúhigh end‚Äù. My house is 5 years old and built to be a smart ho e. If this company is not going to cover that what else will they not cover.

4 years ago

Reply from American Home Shield

Hi Denise. Thank you for letting us know about your service experiene and your coverage concerns. I am sorry to hear that your thermostat was not covered. I would happy to speak with you to address this issue further.

Oct. 11th, 2021

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Verified Customer

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Danny Johnson Fontana, CA

Horrible...I am not satisfied with the services that was provided to me. I mentioned my concerns and how no one did anything about. I feel you pay insurance for a reason. I am disappointed for I been through the last 3months since being with them.

4 years ago

Reply from American Home Shield

Hi Danny. Thank you for expressing your concerns. I do hate to hear you have not been happy with the service you received. I would be happy to speak with you to address this issue further.

Oct. 11th, 2021

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Verified Customer

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Brad Mattson Omaha, NE

Always fast to get my problem fixed. Can call or email and they are prompt in getting back with you.

4 years ago

Reply from American Home Shield

Hi Brad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 11th, 2021

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Verified Customer

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Carrie Post Pittsburgh, PA

They were prompt and efficient. The gentleman that came to our house was courteous and knowledgeable

4 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 11th, 2021

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Verified Customer

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Shenika Slidell, LA

AHS I thought was okay until I keep getting the same company out for AC problem that us not getting fixed. I think they should have more options of companies that they use.

4 years ago

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Verified Customer

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Auther Williams De Land, FL

So far everything is good but I wish I would have known about the septic tank coverage earlier on Could have save me a few dollars

4 years ago

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Verified Customer

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Vadym Provozyuk Pacific, WA

I now have no hot water for almost three weeks and to my request to schedule a contractor to install the ordered and delivered part sooner the response was - we do not control contractors' schedules. I cannot call it "good" service.

4 years ago

Reply from American Home Shield

Hi Vadym,
I hate to hear about the delay in service and would be glad to speak with you to address the issues and reach a resolution.

Oct. 6th, 2021

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Verified Customer

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Susan C Purmort Mariposa, CA

They haven't fixed my only refrigerator in over 2 months. They have been telling me that I will get a call back in 24 to 48 hours for over 2 weeks (I called 5 times after waiting more than 48 hours each time), but no call back happens.

4 years ago

Reply from American Home Shield

Hi Susan. Thank you forletting us know about the service experience with your refrigerator. I am sorry to hear that the issue was not resolved. I would be happy to speak with you and assist with a resolution to this matter.

Oct. 6th, 2021

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Verified Customer

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John Young Stevenson Ranch, CA

Ordered service on my refrigerator in May still not fixed in Oct. Have called AHS many times and they always promise to get back to me in a few days. They never do. I have to initiate the calls. I’m switching to a different carrier.

4 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback and letting us know there is still a problem with the refrigerator. I am sorry no one has followed up with. I would be happy to speak with you to address this issue further.

Oct. 6th, 2021

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Verified Customer

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Charles Stutts Johns Island, SC

they where quick to resolve my problem service tech was on time and quickly determined the best action

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us know that you were pleased with the service you received. We strive to provide you with prompt, quality service each time you need us. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Chris Bell Oxford, MS

My repairman was excellent he has serviced my home on three other occasions always on time and shows up when he says he will

4 years ago

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Verified Customer

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Greg Benicia, CA

Very timely and professional. The tech contacted me and kept me informed of how his repairs were going.

4 years ago

Reply from American Home Shield

Hi Greg. It is so wonderful that your repair need was taken care of with ease. an that you were kept informed. We can't wait to provide you with excellent service for your next repair.

Oct. 5th, 2021

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Verified Customer

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Denise Chappell Palm Springs, CA

Terrible. 6 weeks no dishwasher, air conditioner was broken, home was 90 degrees with infant i did bog expect a full refund for paying the contracter to repair but partial. I was responsible to unstack my own washer and dryer.

4 years ago

Reply from American Home Shield

Hi Denise,
Thank you for bringing the problems that you encountered to our attention. I would be glad to speak with you to discuss the issues and reach a resolution.

Oct. 7th, 2021

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Verified Customer

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Alex Jovani Miranda Cypress, TX

No issues with them. I called to open a request and had contractor come back to te-check on my AC and no problems.

4 years ago

Reply from American Home Shield

Hi Alex,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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A. T. Fairburn, GA

Thankful a major service wasn't needed. Technician found and resolved the the issue. Friendly and professional.

4 years ago

Reply from American Home Shield

Hi a.t.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Keith Dove Chantilly, VA

Excellent technicians and services provided over different areas of expertise. Prompt and reliable service

4 years ago

Reply from American Home Shield

Hi Keith,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 6th, 2021

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Verified Customer

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Woodrow Jackson Gainesville, FL

Refrigerator repair was boom, bam, paw! Online notification, appointment, technician, parts, technician

4 years ago

Reply from American Home Shield

Hi Woodrow,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Lynn Welch Monument, CO

AHS stayed with me during a prolonged delay and found a new contractor for me when the first did not finish the job.

4 years ago

Reply from American Home Shield

Hi Lynn. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 29th, 2021

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Verified Customer

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James Nickas Las Vegas, NV

The problems are always taken care of quickly. Techs are always quick, professional, answer all questions.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Beatriz Valdes San Antonio, TX

AMS assigned me to the technician immediately, who called me, came to my house and repaired the dryer the next day

4 years ago

Reply from American Home Shield

Hi Beatriz,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Marilynn D. Louisville, KY

I've had great experiences with American Home Shield. The service has always been prompt and professional

4 years ago

Reply from American Home Shield

Hi Marilynn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Jennifer Truong Chantilly, VA

Most of repairs that I’ve needed have been covered. One downside is that their support staff is located in India so there can be some issues with language barriers.

4 years ago

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Verified Customer

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Alan A Di Stefano Sparks, NV

We have had three claims over the last 5 years and all were handled promptly and the problems were resolved

4 years ago

Reply from American Home Shield

Hi Alan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Irene K McEnerney Mililani, HI

Very helpful, efficient, prompt and trustworthy service by dispatchers and professionals from American Home Shield.

4 years ago

Reply from American Home Shield

Hi Irene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Ernestina Diaz Pasco, WA

It has been the worst service, that I have ever received. I put a claim in . On June 2020 and I am still try to get it repair, I have nothing good to say about this company. My advice keep looking for another one .

4 years ago

Reply from American Home Shield

Thank you Ernestine for taking time to let us know that your service issue has not been resolved. I would be happy to speak with you to see how I may assist with a resolution to this matter.

Sep. 29th, 2021

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Verified Customer

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Stanislava Bandarenka Atlanta, GA

Takes way to long to fix appliances. It has been 2 weeks since my refrigerator broke down and it still did not get it fixed. Its not fun to leave without working fridge.

4 years ago

Reply from American Home Shield

Hi Stanislava,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Debra Hayes West Palm Beach, FL

Professional and easy to deal with. Follow through is good and they have fixed what ever I call about

4 years ago

Reply from American Home Shield

Hi Debra. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Chalon Rogers Pittsburg, CA

Thus far we’ve had Professional technicians who are timely and has the right skill sets to complete work orders.

4 years ago

Reply from American Home Shield

Hi Chalon. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Sep. 29th, 2021

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Verified Customer

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Janice Marks Birmingham, AL

They were prompt. My garage opener was repaired expertly. The repairman was courteous and explained what he did

4 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Thomas E Scott Manor, TX

I called American Home Shield on 9/16/21, they arrived the very next day. Fixed my Air Conditioner in less than 20 min

4 years ago

Reply from American Home Shield

Hi Thomas. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 29th, 2021

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Verified Customer

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Robert Bereiter Tucson, AZ

Quick response to repair and when questions arose with the fix, a recall was made without problem or further cost.

4 years ago

Reply from American Home Shield

HI Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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Edward Burgess

Home air conditioner failed and need new compressor. AHS got it fixed asap.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Edward. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. Thank you for allowing us to address the issue with your air conditioning. We look forward to taking care of your next repair need.

Sep. 29th, 2021

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Verified Customer

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JB Richmond, VA

AHS charged my account an erroneous charge and I am stuck in a continuous loop of non-resolution. I cannot get assistance with contacting the corporate office and it is beyond frustrating to speak to many people, provide documentation and not get a resolution.

4 years ago

Reply from American Home Shield

Hi JB. Thank you for bring this matter to our attention. I am sorry to hear if you were charged payments that were not due. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Francesco Gabriele Apollo Beach, FL

It has taken over one month to have a replacement piece to fix our AC, with temperatures in the 80s, it is not an easy situation.

4 years ago Edited January 10, 2024

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Verified Customer

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DARLENE ANDERSON Champaign, IL

I love having American Homes shield they have always responded quickly and taken care of broken items

4 years ago

Reply from American Home Shield

Hi Darlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Nathan Lesniewski Tyler, TX

Filed a claim for an Ice Maker Stand Alone, provided the model number, paid $75.00 for someone to come out and diagnosis it, then have someone I couldn't understand from a language barrier tell me it wasn't covered. So wasted $75.00. Thanks.

4 years ago

Reply from American Home Shield

Hi Nathan. Thank you for letting us know about the service experience with your stand alone ice maker. I would be happy to speak with you to further addres this matter.

Sep. 29th, 2021

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Verified Customer

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Gloria Muscle Shoals, AL

Prompt and professional showed up at the arrival time stated was very thorough and honest with diagnosis

4 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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