American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Virginia Reuter Urbana, IL

Easy to use. Prices reasonable. Sometimes they do not use local service people and you have to wait days for appointment.

4 years ago

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Verified Customer

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Edwin Perryman Los Banos, CA

I appreciate them giving me a second opinion on the AC unit needing replacement. athe first two vendors were way off the mark.

4 years ago

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Verified Customer

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Brad Mattson Omaha, NE

Always fast to get my problem fixed. Can call or email and they are prompt in getting back with you.

4 years ago

Reply from American Home Shield

Hi Brad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 11th, 2021

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Verified Customer

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John Young Stevenson Ranch, CA

Ordered service on my refrigerator in May still not fixed in Oct. Have called AHS many times and they always promise to get back to me in a few days. They never do. I have to initiate the calls. I’m switching to a different carrier.

4 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback and letting us know there is still a problem with the refrigerator. I am sorry no one has followed up with. I would be happy to speak with you to address this issue further.

Oct. 6th, 2021

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Verified Customer

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Shenika Slidell, LA

AHS I thought was okay until I keep getting the same company out for AC problem that us not getting fixed. I think they should have more options of companies that they use.

4 years ago

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Verified Customer

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Charles Stutts Johns Island, SC

they where quick to resolve my problem service tech was on time and quickly determined the best action

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us know that you were pleased with the service you received. We strive to provide you with prompt, quality service each time you need us. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Auther Williams De Land, FL

So far everything is good but I wish I would have known about the septic tank coverage earlier on Could have save me a few dollars

4 years ago

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Verified Customer

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Vadym Provozyuk Pacific, WA

I now have no hot water for almost three weeks and to my request to schedule a contractor to install the ordered and delivered part sooner the response was - we do not control contractors' schedules. I cannot call it "good" service.

4 years ago

Reply from American Home Shield

Hi Vadym,
I hate to hear about the delay in service and would be glad to speak with you to address the issues and reach a resolution.

Oct. 6th, 2021

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Verified Customer

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Susan C Purmort Mariposa, CA

They haven't fixed my only refrigerator in over 2 months. They have been telling me that I will get a call back in 24 to 48 hours for over 2 weeks (I called 5 times after waiting more than 48 hours each time), but no call back happens.

4 years ago

Reply from American Home Shield

Hi Susan. Thank you forletting us know about the service experience with your refrigerator. I am sorry to hear that the issue was not resolved. I would be happy to speak with you and assist with a resolution to this matter.

Oct. 6th, 2021

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Verified Customer

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Chris Bell Oxford, MS

My repairman was excellent he has serviced my home on three other occasions always on time and shows up when he says he will

4 years ago

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Verified Customer

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Denise Chappell Palm Springs, CA

Terrible. 6 weeks no dishwasher, air conditioner was broken, home was 90 degrees with infant i did bog expect a full refund for paying the contracter to repair but partial. I was responsible to unstack my own washer and dryer.

4 years ago

Reply from American Home Shield

Hi Denise,
Thank you for bringing the problems that you encountered to our attention. I would be glad to speak with you to discuss the issues and reach a resolution.

Oct. 7th, 2021

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Verified Customer

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Alex Jovani Miranda Cypress, TX

No issues with them. I called to open a request and had contractor come back to te-check on my AC and no problems.

4 years ago

Reply from American Home Shield

Hi Alex,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Greg Benicia, CA

Very timely and professional. The tech contacted me and kept me informed of how his repairs were going.

4 years ago

Reply from American Home Shield

Hi Greg. It is so wonderful that your repair need was taken care of with ease. an that you were kept informed. We can't wait to provide you with excellent service for your next repair.

Oct. 5th, 2021

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Verified Customer

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A. T. Fairburn, GA

Thankful a major service wasn't needed. Technician found and resolved the the issue. Friendly and professional.

4 years ago

Reply from American Home Shield

Hi a.t.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Woodrow Jackson Gainesville, FL

Refrigerator repair was boom, bam, paw! Online notification, appointment, technician, parts, technician

4 years ago

Reply from American Home Shield

Hi Woodrow,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Keith Dove Chantilly, VA

Excellent technicians and services provided over different areas of expertise. Prompt and reliable service

4 years ago

Reply from American Home Shield

Hi Keith,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 6th, 2021

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Verified Customer

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Lynn Welch Monument, CO

AHS stayed with me during a prolonged delay and found a new contractor for me when the first did not finish the job.

4 years ago

Reply from American Home Shield

Hi Lynn. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 29th, 2021

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Verified Customer

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James Nickas Las Vegas, NV

The problems are always taken care of quickly. Techs are always quick, professional, answer all questions.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Beatriz Valdes San Antonio, TX

AMS assigned me to the technician immediately, who called me, came to my house and repaired the dryer the next day

4 years ago

Reply from American Home Shield

Hi Beatriz,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the technicians we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Marilynn D. Louisville, KY

I've had great experiences with American Home Shield. The service has always been prompt and professional

4 years ago

Reply from American Home Shield

Hi Marilynn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Jennifer Truong Chantilly, VA

Most of repairs that I’ve needed have been covered. One downside is that their support staff is located in India so there can be some issues with language barriers.

4 years ago

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Verified Customer

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Alan A Di Stefano Sparks, NV

We have had three claims over the last 5 years and all were handled promptly and the problems were resolved

4 years ago

Reply from American Home Shield

Hi Alan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Ernestina Diaz Pasco, WA

It has been the worst service, that I have ever received. I put a claim in . On June 2020 and I am still try to get it repair, I have nothing good to say about this company. My advice keep looking for another one .

4 years ago

Reply from American Home Shield

Thank you Ernestine for taking time to let us know that your service issue has not been resolved. I would be happy to speak with you to see how I may assist with a resolution to this matter.

Sep. 29th, 2021

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Verified Customer

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Stanislava Bandarenka Atlanta, GA

Takes way to long to fix appliances. It has been 2 weeks since my refrigerator broke down and it still did not get it fixed. Its not fun to leave without working fridge.

4 years ago

Reply from American Home Shield

Hi Stanislava,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Irene K McEnerney Mililani, HI

Very helpful, efficient, prompt and trustworthy service by dispatchers and professionals from American Home Shield.

4 years ago

Reply from American Home Shield

Hi Irene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Debra Hayes West Palm Beach, FL

Professional and easy to deal with. Follow through is good and they have fixed what ever I call about

4 years ago

Reply from American Home Shield

Hi Debra. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Chalon Rogers Pittsburg, CA

Thus far we’ve had Professional technicians who are timely and has the right skill sets to complete work orders.

4 years ago

Reply from American Home Shield

Hi Chalon. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Sep. 29th, 2021

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Verified Customer

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Janice Marks Birmingham, AL

They were prompt. My garage opener was repaired expertly. The repairman was courteous and explained what he did

4 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Thomas E Scott Manor, TX

I called American Home Shield on 9/16/21, they arrived the very next day. Fixed my Air Conditioner in less than 20 min

4 years ago

Reply from American Home Shield

Hi Thomas. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Sep. 29th, 2021

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Verified Customer

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Edward Burgess

Home air conditioner failed and need new compressor. AHS got it fixed asap.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Edward. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the service we provide. Thank you for allowing us to address the issue with your air conditioning. We look forward to taking care of your next repair need.

Sep. 29th, 2021

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Verified Customer

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JB Richmond, VA

AHS charged my account an erroneous charge and I am stuck in a continuous loop of non-resolution. I cannot get assistance with contacting the corporate office and it is beyond frustrating to speak to many people, provide documentation and not get a resolution.

4 years ago

Reply from American Home Shield

Hi JB. Thank you for bring this matter to our attention. I am sorry to hear if you were charged payments that were not due. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Robert Bereiter Tucson, AZ

Quick response to repair and when questions arose with the fix, a recall was made without problem or further cost.

4 years ago

Reply from American Home Shield

HI Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Verified Customer

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Francesco Gabriele Apollo Beach, FL

It has taken over one month to have a replacement piece to fix our AC, with temperatures in the 80s, it is not an easy situation.

4 years ago Edited January 10, 2024

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Verified Customer

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DARLENE ANDERSON Champaign, IL

I love having American Homes shield they have always responded quickly and taken care of broken items

4 years ago

Reply from American Home Shield

Hi Darlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 28th, 2021

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Verified Customer

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Nathan Lesniewski Tyler, TX

Filed a claim for an Ice Maker Stand Alone, provided the model number, paid $75.00 for someone to come out and diagnosis it, then have someone I couldn't understand from a language barrier tell me it wasn't covered. So wasted $75.00. Thanks.

4 years ago

Reply from American Home Shield

Hi Nathan. Thank you for letting us know about the service experience with your stand alone ice maker. I would be happy to speak with you to further addres this matter.

Sep. 29th, 2021

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Verified Customer

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john failma Las Vegas, NV

My dryer went out it wasn't heating up put a claim in and got info on contractor within an hour great job

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Verified Customer

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Gloria Muscle Shoals, AL

Prompt and professional showed up at the arrival time stated was very thorough and honest with diagnosis

4 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 28th, 2021

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Verified Customer

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Jonah Jones San Bernardino, CA

Had a bad experience with American home shield. Staff did not call me bad to Verify my service request quest nor did they call me back after services wtheir services were rendered to make sure I was satisfied or what needed to be done for further

4 years ago

Reply from American Home Shield

Hi Jonah. Thank you letting us know about your experience. I am sorry to hear the issue was not addressed to your satisfaction. I would be happy to speak with you further regarding this matter.

Sep. 30th, 2021

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Verified Customer

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Natalie Martinez Richmond Hill, GA

I wasn’t able to place my SR online as preferred so I had to call. The customer service was terrible. When I asked to speak to a supervisor, I was told I could not!

4 years ago

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Verified Customer

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Michelle Miller Hastings, MI

Easy to make a claim, fast friendly response, I don’t know why I never used a home warranty before!

4 years ago

Reply from American Home Shield

Hi Michelle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 29th, 2021

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Verified Customer

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virginia p. mickle Camden, SC

right away AMS had someone out next day. still waiting for dryer too get fix. someone suppose to come sat.

4 years ago

Reply from American Home Shield

Hi Virginia. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS. Please let us know how things go with the dryer as well.

Sep. 29th, 2021

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Verified Customer

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Agapito Menifee, CA

Great service wonderful performance, and outstanding professional staff, that truly care about their customer.

4 years ago

Reply from American Home Shield

Hi Agapito,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Adrian Deaton Greensboro, NC

Hard to get a representative to call you back. Impossible to get a supervisor. Very poor communication skills as they have outsourced their customer service to other countries and agents are hard to understand. I would never recommend American Home Shield and plan to cancel asap.

4 years ago

Reply from American Home Shield

Hi Adrian. Thank you for letting us know about the concerns with your recent service experience. I am very sorry to hear that the problem has not been resolved to your satisfaction. I am currently showing that a service specialist has been in contact with you to further address this matter for resolution.

Sep. 21st, 2021

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Verified Customer

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Tiffany Swait Rockwall, TX

I love my experiences with AHS. They are easy to contact, get set up, and resolve my issue every time.

4 years ago

Reply from American Home Shield

Hi Tiffany,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 21st, 2021

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Verified Customer

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Anthony D Foat Tomah, WI

Smooth process from start to finish. Great service tech from a local company. They were paid quickly also!

4 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Heather Cusenza Wyandotte, MI

3 experience were perfect. Replacing my leaking waterheater took way to long but the company finally Got one installed and did a nice job.

4 years ago

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Verified Customer

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Bonnie Lou Williams Jacksonville, FL

Always a quick response from American Home Shield and a quick response from contractors, providing it isn't a weekend.

4 years ago

Reply from American Home Shield

Hi Bonnie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Michael Joshua Fischer Indianapolis, IN

Always efficient and effective. I have had to use them at lease once a year & have saved thousands in repair expenses.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Mark San Antonio, TX

I‚Äôve never had an issue when submitting a claim and a Tech has usually arrived within 48 hrs.

4 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Misty Brosemann Goodyear, AZ

Our ac went out Saturday and we still didn‚Äôt have anyone assigned to us my Monday afternoon. I have a 7 month old baby and 3 dogs and we had no where to go. No urgency in this company. Also I asked to speak to a supervisor twice and they would not transfer me. They told me someone would call back in 24 hours and that never happened.

4 years ago

Reply from American Home Shield

Hi Misty,
I hate to hear about the delay in service experienced to have the AC system repaired. I would be glad to speak with you to reach a resolution.

Sep. 22nd, 2021

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