American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Angela Rosales Katy, TX

Enjoy that we could make our plan that works for our house life. Easy to make appointments and to pay.

4 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Romi Warren San Bernardino, CA

Everything went smoothly , and uncomplicated. Very good technician. I was please with their level of knowledge.

4 years ago

Reply from American Home Shield

Hi Romi,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Verified Customer

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Ida Campbell Hempstead, TX

I was not happy with one of their calls to service at my home. I was told I had to pay again fir them to come back out. I was not pleased with that at all.

4 years ago

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Verified Customer

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Clare McMahon Wilmette, IL

Great value. The website is easy to use and the customer service representatives are pleasant and helpful.

4 years ago

Reply from American Home Shield

Hi Clare. We thank you for taking time to provide your feedback. We are very happy to hear that you are pleased with your service experiences, and able to use the website with ease. We will do our very best to meet this same level of service for your next repair need as well.

Jul. 7th, 2021

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Verified Customer

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Tammy Thompson Spokane, WA

I've only used them once so I don't have much info to go by. They were very quick to get someone to call us & that part went very smooth.

4 years ago

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Verified Customer

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Robert Lanham Roselle, IL

Our repair tech was competent, courteous, and prompt. He kept his shoes covered and wore a face mask during the visit.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Rain Bartow, FL

Great customer service whenever I call. Great vendors through AHS that I have always been pleased with.

4 years ago

Reply from American Home Shield

Hi Rain,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2021

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Verified Customer

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Mary Langley Decatur, GA

Prompt response. The technician responding to the request was professional and knowable about the issue.

4 years ago

Reply from American Home Shield

Good morning Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Shameika Clay Beaumont, TX

Had to request another repair after 2 months and now wait a month for my parts to come in and availability from the company. Then after the wait have to order another part and scheduled again for another month out for parts and availability. Still patching and costing more money as well as my inconvenience. No customer concern at all

4 years ago

Reply from American Home Shield

Hi Shameika,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

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Verified Customer

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Elise Blalock Atlanta, GA

While we've had positive experiences with plumbing and appliances, getting A/C's repaired have been a nightmare. We went with A/C on one floor for 3 months.

4 years ago

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Verified Customer

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Keith & Shan Sterling, VA

AHS is one of the best Home warranty programs in existence. The contractors are very professional and the work is top notch.

4 years ago

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Verified Customer

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Anthony Davis Jr Hampton, GA

Very helpful customer service. Excellent technicians quickly came out and fixed the issue with no additional costs

4 years ago

Reply from American Home Shield

Hi Anthony,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Starla cassani Reno, NV

After you get trough the wait due to high volume the-service was positive and they were able to get a provider to come promptly

4 years ago

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Verified Customer

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Shirley Beckford Charlotte, NC

My experience was great! They were on time, professional and completed the job when they said they would.

4 years ago

Reply from American Home Shield

Hi Shirley,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Candice Jenkins Minturn, CO

I made a service request and I never received a response. No email or phone call. They quickly charged me the $100 for service. Yet, they have failed to credit me for the service that was not provided and ultimately canceled by me.

4 years ago

Reply from American Home Shield

Hi Candice. I am very sorry to hear that you have not been refunded for service that you did not receive. I would be happy to assist you with your refund and a resolution to this matter.

Jul. 15th, 2021

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Verified Customer

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Reed Covington, LA

I have an approved repair to replace the condenser in my air conditioner that was reported to American Home Shield by the technician on June 2. It's now nearly one month later and I am still without my air conditioning because the condenser has not been delivered.

4 years ago

Reply from American Home Shield

Hi Reed,
I hate to hear about the delay in service with AHS to have the HVAC repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Verified Customer

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Brenda Almon Madisonville, KY

Friendly people and fast action. They have replaced 2 items in my home and I haven't had this a year yet.

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 7th, 2021

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Verified Customer

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Vao Yang Lincoln, NE

I did not need to call. Instead I submitted a request and got a call within the same day. That was amazing!

4 years ago

Reply from American Home Shield

Hi Vao. Thank you for letting us know about your experience. It is always great to hear when our members receive prompt and efficient service. Please contine to let us know how we are doing.

Jun. 29th, 2021

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Verified Customer

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Tracey Varnell Austin, TX

They are not covering the replacement of my HVAC, which I discovered as faulty after buying a new home. Their communication about the reason why has been terrible. I've asked to speak to a manager but have not spoken to one.

4 years ago

Reply from American Home Shield

Good morning Tracey,
I hate to hear about the HVAC issues that have been experienced. I would be glad to speak with you to reach a resolution.

Jul. 2nd, 2021

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Verified Customer

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Michelle Bridgeview, IL

My ac doesn't work, they're supposed to cover things that break by fixing the issue or replacing. They claim what's wrong is not covered. They were supposed to do some sort of settlement once i complained, that was 5 days ago. Haven't heard a thing. No ac with 90* temps and a 2 year old at home. Horrible service.

4 years ago

Reply from American Home Shield

Hi Michelle,
Hi Samia, Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Michele Bondurant Columbus, OH

Responsive but I'm not sure I'm getting my money's worth. I was asked to pay out of pocket for my AC last year or buy a new system for $9K.

4 years ago

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Verified Customer

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Michelle Andrews Apopka, FL

I haven't had AHS for very long but they seem to be very efficient. They came out and re-keyed my home very quickly.

4 years ago

Reply from American Home Shield

Hi Michelle. It's great to hear how promptly your re-key was taken care of. It is our goal to provide our members with prompt and efficient service. Thank you for choosing AHS as your warranty company.

Jun. 30th, 2021

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Verified Customer

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Ronald Carvalho New Braunfels, TX

Got the job done. Had to work thru issues with several long phone calls, but eventually got the repair authorization

4 years ago

Reply from American Home Shield

Hi Ronald. Thank you for letting us know that eventually your repair issue was resolved. We appreciate you trusting AHS and we will strive to meet your next repair need with prompt and efficient service. Thank you for being a valued member of American Home Shield.

Jun. 29th, 2021

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Verified Customer

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Richard Brown Philadelphia, PA

AHS has been very professional and attentive to my repair needs. I would recommend AHS to family and friends!

4 years ago

Reply from American Home Shield

Thank you, Richard. We are so happy to hear you are finding the value in the coverage we offer and that you would recommend AHS to your friends and family. Thank you for being our valued member.

Jun. 30th, 2021

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Verified Customer

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Rhonda Fredericksburg, VA

Mostly I'm happy with American Home Shield, but sometimes I was frustrated with the timeline and availability for services.

4 years ago

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Verified Customer

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Renee Mccorry Rohnert Park, CA

Always have supplied the best variety of contractors for my various problems over the last 19 years

4 years ago

Reply from American Home Shield

Hi Renee. We are so excited to hear about yourpositive experiences over the years with AHS. We understand how important it is to provide dependable and efficient service to our members. Thank you for trusting American Home Shield. We look forward to providing you with great service for many more years to come.

Jun. 30th, 2021

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Verified Customer

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Kyle Aiken, SC

Seemed great at first, upon notification that the original contractor sent out for my air could not complete it I have been waiting 3 weeks for them to actually accept the second contractor to complete the job. The heat here in the south is way to high for this level of negligence.

4 years ago

Reply from American Home Shield

Hi Kyle,
I hate to hear about the delay in service on the existing work orders. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Patricia Jackson Ontario, CA

I was not happy with the last call in to get my micowave service. The person who came out to install gave them the above grade.

4 years ago

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Verified Customer

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Linda Williams Fletcher, NC

It seems some of the representatives need additional training. Some are excellent in customer service. Overall I like AHS.

4 years ago

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Verified Customer

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Hedy Ciani Pacific Palisades, CA

they didn't contact me to do an other appointment because the problem with my refrigerator was not fixed and we need a refrigerator working it was now 2 weeks that it is. it working thank you for inquiring

4 years ago

Reply from American Home Shield

Hi Hedy,
Thank you for bringing the refrigerator service experience to our attention. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Diane L. Davis Snohomish, WA

Been purchasing for 2 years and finally used the service and still do not have my dishwasher replaced because they failed to use the proper code on the work order or install and parts.

4 years ago

Reply from American Home Shield

Hi Diane,
I hate to hear about your most recent service experience to have the dishwasher repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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J B Davis Jr Lexington, SC

Great company, stand by what they say. Always choose the best company to come out and fix the problem.

4 years ago

Reply from American Home Shield

Hi J B,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Joel Lopez San Francisco, CA

Have used them on several occasions, always took care of problem. The technician they use are very professional and courteous.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jack Kaplan Roswell, GA

Answering time is very good now. But phillipines are nice but are not trained how to handle exceptions. No transfer to any supervisors

4 years ago

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Verified Customer

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Katrina Mcmillan Oak Lawn, IL

It took from March until June to get the furnace in...that was a long time to be without heat! They didn't call me and update me during the process...I called them and was told by AHS to contact the contractors to see if they got the furnace.

4 years ago

Reply from American Home Shield

Hi Katrina,
I hate to hear about your most recent service experience to have the furnace repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Jen Topeka, KS

Every part of the process, from initial call for service to service completed, was done quickly and professionally!!

4 years ago

Reply from American Home Shield

Hi Jen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2021

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Verified Customer

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Geno Lopez Carrollton, TX

Fast and reliable service. Appointments were on time and courteous. Logging into account is difficult.

4 years ago

Reply from American Home Shield

Hi Geno,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Joe Burt Denton, TX

We have always been very pleased with their customer service, promptness, and attention to our problem.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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David Franz Branson, MO

I have been with AHS (formerly HSA) since 2007. They come through and cover you, It is peace of mind.

4 years ago

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide! Over 15 years of dedication to us deserves to be celebrated.

Jul. 2nd, 2021

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Verified Customer

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Frank Drake Minneapolis, MN

Showed up on time and solved my toilet problems, my dishwasher replacement, my AC tune-up, and more.

4 years ago

Reply from American Home Shield

Hi Frank,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Jennifer Christian Delaware, OH

Wait times and customer service. I had an issue waited on hold for 1hr and was hung up on by an representative when she couldn't understand what I was asking her. Had to wait 75 min when I called back and then waited 30 min to speak to a supervisor

4 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Keith Johnston Sugar Land, TX

I have been without a refrigerator for 8months before they finally agreed to replace it. I am currently without a cook top since February- 4 months while the supplier waits for parts that they are not convinced they will receive.

4 years ago

Reply from American Home Shield

Hi Keith,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Beverly Allen Albuquerque, NM

Delay of parts was frustrating, however I know that's not ahs fault but supply chain that is slow now due to pandemic

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for your feedbak!

Jul. 7th, 2021

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Verified Customer

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Are The Poindexter Augusta, AR

Home Shield responded promptly to my problem, put on a work order, and someone came to my home and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Are,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Anil Kumar Liberty Hill, TX

It's been more than 3 weeks my issue is not resolved, contractor says we need to pay out of pocket expenses and AHS says don't have to pay anything. I am in call with support for escalation for an hour still no one is answering. They are making me wait for so long and I will disconnect the call.

4 years ago

Reply from American Home Shield

Hi Anil,
I hate to hear about the delay in service to have the issue resolved. I would be glad to speak with you to reach a resolution.

Jul. 12th, 2021

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Verified Customer

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Carolyn Langrell Fairfield Bay, AR

They have always responded in a timely manner with excellent contractors. They followed up where and when needed.

4 years ago

Reply from American Home Shield

Hi Carolyn,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Christina Jorgensen Valencia, CA

I've never had an issue. They always schedule a repair quickly and the technicians who comes do a good job.

4 years ago

Reply from American Home Shield

Hi Christina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Chris Wall Rocklin, CA

I am still waiting for the parts ordered and the technician to finish the garbage disposal issue. The original request was from March 2021 and we are now June 2021. Very disappointed.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for letting us know that the garbage disposal issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Carol Morris Arlington, TX

Too expensive monthly and then still have to pay $75 for repair company to come. I had a water heater they won't cover. Also only covered $10 a pound for ferrion.

4 years ago

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Verified Customer

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Charlotte Fidler Albany, OR

Repairs completed, but sometimes scheduling is days out and also sometimes takes over a week for repairs to be completed.

4 years ago

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