American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Michael Fiedler Riverview, FL

Their response time has been exemplary and the companies they work with have very high quality employees

3 years ago

Reply from American Home Shield

Thank you, Michael. We are so happy to hear that you have received prompt and efficient service. Please contine to let us know how we are doing. We value your opinion and it helps us strive to provide our members with the best experience possible.

Jun. 23rd, 2021

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Verified Customer

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Tiffany Edwards Florissant, MO

It has saved me a lot of money on repairs especially as a new home owner. I appreciate that it takes a lot of stress off of myself.

3 years ago

Reply from American Home Shield

Hi Tiffany,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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J D Higginsville, MO

Had trouble with them sending a local tech at first but after a couple of no show contractors they got one locally who came right over

3 years ago

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Verified Customer

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grover b barnett Hampton, VA

the times that i have had to call them to schedule a repair, it was fixed quickly and right the first time

3 years ago

Reply from American Home Shield

Hi Grover,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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GEORGE ALFORD Conley, GA

They recommended a company that they use to help with my situation and that person was fast and professional

3 years ago

Reply from American Home Shield

Hi George,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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John G Baylis Georgetown, TX

Easy to use and resolved my issue of my dryer not working, it cost me nothing which of course makes me very happy.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 24th, 2021

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Verified Customer

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Kerri Tucker Boise, ID

I do not get to choose who comes and the service calls they tell me who is coming and I would rather choose my own. I've also been waiting for a refund of $100 deposit for quite some time I've made two phone calls and still have not received my refund.

3 years ago

Reply from American Home Shield

Hi Kerri. Thank you for taking time to rate your experience with AHS. I am sorry to hear that you have not been pleased with our company. I would be happy to speak with you further regarding this matter and see how I may assist with a resolution.

Jun. 24th, 2021

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Verified Customer

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Keith Jackson Las Vegas, NV

Incorrect and unwarranted financial debits to my account that needed to be reimbursed. Lack of decisive and untimely response to your errors with no attempt to make it right via discount(s), coupon, etc.

3 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about your experience with AHS. I am sorry to hear that your payment and billing issues have not been resolved. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Verified Customer

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John Fries Wonder Lake, IL

Prompt with the service requests in getting someone out to fix whatever appliance needs to be looked at.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Lourdes Orange Park, FL

Quick solution to the problem, got me a service contractor right away. Contractor information was clear display

3 years ago

Reply from American Home Shield

Hi Lourdes,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Joe Gallo Saint Louis, MO

We had a great experience all around and the people who delivered/installed the appliance were quick and friendly.

3 years ago

Reply from American Home Shield

Hi Joe. Thank you for rating your repair experience. We are delighted to hear how well the delivery and install of your appliance went. Please contine to let us know how we are doing. Thank you for being an AHS member.

Jun. 24th, 2021

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Verified Customer

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Lynn Parson Olson Modesto, CA

my experience with AHS as of yesterday, was horrible. I was under the understanding the trash compactor that was being put in would match the one being taken out. Instead a white trash compactor was replaced with the black one, which matches my other appliances. I was told i would have to pay $117 to refuse this one.

3 years ago

Reply from American Home Shield

Hi Lynn. Thank you for your feedback regarding your service repair. I am very sorry to hear that you had a horrible experience. I would be happy to speak with you to further address this matter .

Jun. 24th, 2021

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Verified Customer

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Forrest Malone Sherwood, AR

found out part of my ac is covered , not sure why because the person I spoke with couldnt speak english very well. didnt under stand more than half of what was said to me .The company is called american home shield. should have people working there that you can understand.

3 years ago

Reply from American Home Shield

Hi Forrest. Thank you for taking time to rate your AHS experience. I am sorry to hear that you have not been happy with the service you received. I would be happy to speak with you regarding your air conditioning to see how I may assist with a resolution.

Jun. 24th, 2021

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Verified Customer

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Erin Thomas Howell, MI

American Home Shield took care of all of my home maintenance needs in a timely and efficient manner.

3 years ago

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Sojourner Bonilla Beecher, IL

Very easy to set up appointments. Coverage is same as getting someone to fix on side except you have a warranty!

3 years ago

Reply from American Home Shield

Hi Sojourner,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Kenneth Massey Strawberry Plains, TN

They are very difficult to deal with in making appointments and when they select a contractor they are 2 weeks or more out on fixing air conditioners or water heaters that are very vital to the life or living of people. I would not recommend them to anyone

3 years ago

Reply from American Home Shield

Hi Kenneth,
I hate to heat about the delay in service experienced to have the air conditioner and water heater repaired.

Jun. 23rd, 2021

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Verified Customer

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Mark Atlanta, GA

Over the years had some problems with my AC unit. It seemed like the would only bandage the problem then suggest the larger problem was not covered.

3 years ago

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Verified Customer

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Constance Ciolino Cincinnati, OH

I believe the one time fee is somewhat high whenever there is a service call. I believe it should be based on what they actually need to do.

3 years ago

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Verified Customer

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Lea LaBalle Bristol, VA

Every time we need help, they respond quickly. They assign a service provider who's been vetted and is reliable.

3 years ago

Reply from American Home Shield

Hi Lea,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Miriam Severson Weatherford, TX

I have always been able to get a representative to listen to my situation & they have answers for me

3 years ago

Reply from American Home Shield

Hi Miriam,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Janet Saint Louis, MO

They listed to who I wanted to perform the service. I would get rid of your out of country customer service

3 years ago

Reply from American Home Shield

Hi Janet,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Terry Childs Salt Lake City, UT

There is no hassel and response time is very good. Every time we have used it we have been very satisfied.

3 years ago

Reply from American Home Shield

Hi Terry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Carl F Schnackel The Colony, TX

They've done what they're supposed to do, including lighting a fire under the repairman, if necessary.

3 years ago

Reply from American Home Shield

Hi Carl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Richard Nelson Anderson, SC

trying tto get our hot water heater fixed but still haven't heard how progress is going on decisions as to the next step so still have problem

3 years ago

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Verified Customer

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Daniel Covitt Great Neck, NY

Terrible customer service. Multiple billings for same service call. Several calls to their billing department and no resolution. Had to put in dispute with my credit card company.

3 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for bringing your experience to our attention. I hate to hear about the service fees that were charged for the plumbing issues. I would be glad to speak with you.

Jun. 24th, 2021

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Verified Customer

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Betsy boyle Fargo, ND

My oven did not work to old for replacement parts, arranged for a new one and installed within a week

3 years ago

Reply from American Home Shield

Hi Betsy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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Hwonniesa Gulfport, MS

Great service and get the job done .. I have been with the company for over 15 years and I have no complaints

3 years ago

Reply from American Home Shield

Hi Hwonniesa,
Your patronage of 15 plus years is more than appreciated! We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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BeeBee Shiver Concord, NC

Quick responses and very professional. I am able to submit a request and someone contacts me promptly.

3 years ago

Reply from American Home Shield

Hi BeeBee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Darryl Holloway Tucson, AZ

They're good but not great. Customer service is terrible. But once you get connected with your respective contractors its a lot better

3 years ago

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Verified Customer

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Belinda milburn Cottonwood, AZ

I had an electical problem and they had a repair company allied electrical at my house within 48 hrs

3 years ago

Reply from American Home Shield

Hi Belinda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Angela Katy, TX

Great coverage on appliances and if something is needed of service you can call it in or request help online.

3 years ago

Reply from American Home Shield

Hi Angela,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Paulo Oliveira Cypress, TX

Hassle free service requests. Very good communications during and after service requests has been made.

3 years ago

Reply from American Home Shield

Hi Paulo,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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James Lopez Bakersfield, CA

I reported a water leak in the utility room ceiling and a plumber was sent to inspect the leak. He reported it to AHS and said that AHS would order the parts and have it repaired. Well it is now over two weeks and the leak has gotten worst. The ceiling tile has cracked and parts of the celing

3 years ago

Reply from American Home Shield

Hi James,
I would be glad to speak with you regarding your most recent AHS experience and the issues that occurred with the plumbing leak.

Jun. 24th, 2021

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Verified Customer

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Diane Hartman Redlands, CA

I have only used my warranty 3 times. After paying my 100 for service, the company ahs hired did not fix the AC, asked for 100 refund, did not get it and paid 600 out of my pocket to get fixed. Same issue happening now!

3 years ago

Reply from American Home Shield

Hi Diane,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you about the noncovered cost associated with the repairs.

Jun. 24th, 2021

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Verified Customer

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Angela Dixon Houston, TX

Because the contract and the vendor's cost with limitations were not explained in a way that I could understand the process.

3 years ago

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Verified Customer

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Amelia Moore Radcliff, KY

Always on time with scheduling appointments when I call with somebody that's not working in my home

3 years ago

Reply from American Home Shield

Hi Amelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Zachary Lee Anderson Davenport, IA

They have good communication and make it a lot less stressful for a 1st time home buyer to move in.

3 years ago

Reply from American Home Shield

Hi Zachary,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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Franklin Jones San Antonio, TX

Very responsive to claims submitted. Contractors order parts and complete the job in a timely and professional.

3 years ago

Reply from American Home Shield

Hi Franklin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Arturo Del Rio Pasadena, CA

Very satisfied with the experience I have had with AHS. Prompt service and well trained trade people.

3 years ago

Reply from American Home Shield

Hi Arturo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Armando Lopez-Marquez San Antonio, TX

Excellent job processing claim, however it has been over 8 days and our problem has not been solved because there is not replacement for my water heather.

3 years ago

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Verified Customer

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Margaret Winn Mesquite, NV

Great and quick service, most of the services I've had have been within a day or two, done right and left clean.

3 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Mary Baker Morehead City, NC

We have been trying for six months to get our heat repaired. I have talked to supervisors regular reps with no resolution to the problem. They will not call back as they promise. They will not fix it. It's one excuse after another. We went through the entire winter without heat. Very veryFrustrated with your company

3 years ago

Reply from American Home Shield

Hello Mary, I really hate to hear that the issue with your heat has not been resolved. I can imagine how upsetting this can be. I would happy to speak with you to try and get this matter resolved.

Jun. 16th, 2021

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Verified Customer

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John Taylor, TX

They make home disasters so easy, with no hassles. They really gets things done for you. The best company I've had.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Eunice Royall Morganton, NC

Fast and efficient. No complaints except that tech had to come back. But when they did everything went great.

3 years ago

Reply from American Home Shield

Hi Eunice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Benjamin Bardon Prescott Valley, AZ

I was able to get a next day appointment. In the company that came out did an excellent job in resolving the problem

3 years ago

Reply from American Home Shield

Hi Benjamin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 14th, 2021

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Verified Customer

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Mario Solis Denton, TX

Easy to request a service thru the app and when appointment is schedule they keep you updated on it.

3 years ago

Reply from American Home Shield

Hi Mario,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Melissa schulman Boynton Beach, FL

Pretty disappointed. Putting in a request online was easy but inaccurate then I had to spend 45 minutes on hold with your customer service center twice

3 years ago

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Verified Customer

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Ross A Johnson San Jose, CA

They are good and provide very prompt service. Un fortunately some of their contractors do not follow through with committments, is they did, I would give AHS a 5+ rating

3 years ago

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Verified Customer

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Omar A Gainesville, VA

Poor customer service, Company uses poor contractors that are not able perform the job correctly. Being on hold over the phone more then an hour everytime you call.

3 years ago

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Verified Customer

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Sheila Kay Reeves Ceres, CA

Quick, courteous service. Easy to use on the website. Been with them for many years and always good.

3 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

American Home Shield Reviews