American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Ali Khan Henderson, NV

Great overall customer service, swift service, easy to use platform, and commitment to quality service

5 years ago

Reply from American Home Shield

Hi Ali,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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ANWAR MOHEBI Lake Elsinore, CA

Very helpful and friendly. They find the best contractor local to you. Whatever is covered in policy the fix for you.

5 years ago

Reply from American Home Shield

Hi Anwar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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John Hausmann Spokane, WA

Timely service, no questions asked. Repairs / replacements are never more than the $100.00 deductible.

5 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Yolanda Gooding Chesapeake, VA

They provided me with the best providers on numerous occasions. They are always nice and respectful when I call.

5 years ago

Reply from American Home Shield

Hi Yolanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Janell Willis Chesapeake, VA

AHS answered the call in a timely manner. Air condition went out, the company they work with did a great job. Very friendly

5 years ago

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Verified Customer

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Al Cox Pawleys Island, SC

Been with the company for about three years. During that time I had the opportunity to used the services once.

5 years ago

Reply from American Home Shield

Hi Al,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Judy Layne Lynchburg, VA

The only problem that I have ever encountered was a very long delay in getting parts. I have had several claims and they were taken care of.

5 years ago

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Verified Customer

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Bernard Babb Chesapeake, VA

They will find every way possible not to cover something. The companies they send out to look at your issues will scam you out of your money with out doing any work. Stay away from this warranty company and any of their contractors they use.

5 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for your feedback and I will be reaching out to you to reach a resolution.

Jun. 2nd, 2021

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Verified Customer

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Arliscia Spring, TX

Customer service is horrible, the contract constantly changes depending on who you talk with the fees change every time you call in. I have been with American Homeshield for 5 years and the last year the service has been horrible canceling them today

5 years ago

Reply from American Home Shield

Hi Arliscia,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Verified Customer

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Randy McDonough, GA

They suck, they replaced my water heater after failure charged me 100 service call then charged me another 400 in modifications for the plumber. Worst home warranty company ever. Of course I still had to pay for the damage caused by the failure

5 years ago

Reply from American Home Shield

Hi Randy,
I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.

May. 19th, 2021

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Verified Customer

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Brian Spring, TX

American Home Shield protection plan protects vital aspects of your home providing much needed peace of mind.

5 years ago

Reply from American Home Shield

Hi Brian,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Verified Customer

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Benie Stevenson Ranch, CA

They were professional, and did exactly what needed to be done to make sure that I was taking care of.

5 years ago

Reply from American Home Shield

Hi Benie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Juanita Lisenbee Atlanta, GA

because when I first called in about my washer I had to go through some things from feb 2021 to may 2021. but in all it came out good

5 years ago

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Verified Customer

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H Cox Hoschton, GA

HVAC was "fixed" on 4/16/21. As of 5/9/21, not working again! Unit has been worked on 4 times in the past 2 years and is 16 years old, yet they keep putting expensive band-aids on it rather than replace it. I'm done spending money on this!!

5 years ago

Reply from American Home Shield

Hi H Cox,
I would be glad to speak with you regarding your AHS experience and the HVAC issues that occurred.

Jun. 1st, 2021

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Verified Customer

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Subroto Bhattacharya Leonia, NJ

AHS is a very Professional and fair insurance company. I have been with them in Texas for over 10 years and now in NJ

5 years ago

Reply from American Home Shield

Hi Subroto,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Paulette Reveiz Des Moines, IA

I rate them with five stars because they are very receptive and active when their services are needed.

5 years ago

Reply from American Home Shield

Hi Paulette,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Bruce Dwyer Lawton, OK

was disappointed to know that if my hvac system was to only be repaired, I would have to pay like $1,250 just for the freon.

5 years ago

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Verified Customer

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Tina Country Club Hills, IL

I got my service appointment quickly. The service technician called before he arrived and completed the job

5 years ago

Reply from American Home Shield

Hi Tina,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Verified Customer

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Ronald Sanders Arlington, TX

Always helpful and able to connect us with the right source for our situation. American Home Shield is the best!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ronald,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Verified Customer

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Penni Miller Topeka, KS

There fee for service is a little high and there hidden what they dont pay for when the service parson gets here is frustreting

5 years ago

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Verified Customer

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John Rocklin, CA

Customer service is a joke as customer. Service representatives are located in their home in the Philippines and no matter what your question is they read from a prepared script. This firm is a big rip off.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Verified Customer

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Laura Foster Hickory, NC

Whenever I placed a claim, it was handled immediately. 24 hours has been the longest time I've ever waited.

5 years ago

Reply from American Home Shield

Hi Laura,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 27th, 2021

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Verified Customer

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Gloria Nelson Columbus, GA

They do not use top quality vendors. They take advantage of Senior Citizens and make them pay for most of the repairs. Customer service reps give people the run around and speak broken English.

5 years ago

Reply from American Home Shield

Hi Gloria,
I am sorry to hear about your most recent service experience and the non covered cost. I would be glad to speak with you to assist with a resolution.

Jun. 2nd, 2021

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Verified Customer

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Roderick Sanders Sun City Center, FL

24 hour response time and quality of service. Also the coverage for the money invested is really a great investment.

5 years ago

Reply from American Home Shield

Hi Roderick,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

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Verified Customer

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Duane & Marsha Beers Green Bay, WI

I've always been there for us the right person for the right job always shows up and we're very happy every time.

5 years ago

Reply from American Home Shield

Thank you, Duane and Marsha, for such positive feedback. We are always glad to hear when our members have positive experiences. We will strive to provide you with exceptional future service as well.

May. 28th, 2021

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Verified Customer

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Shawn Caziarc Casa Grande, AZ

My issue still hasn't been fixed after 3 visits .. they are not tightening the screws properly on the tank and its constantly leaking or they over tightening the screws and put a minor crack in my tank which means you are paying for a whole new toilet ..

5 years ago

Reply from American Home Shield

Hi Shawn,

I would like to thank you for bringing this ongoing issue to our attention. I owuld be glad to speak with you to reach a resolution for the toilet service request.

Jun. 1st, 2021

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Verified Customer

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Frank Oceanside, CA

Respond to claims quickly and technicians they send are very polite, professional & quick to resolve the problem.

5 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Brian Shawnee Mission, KS

I called to get fixed and they said its covered. I get a phone call from contract company it is not covered. I called AHS 3 times and 2 out of 3 said it was from Puerto Rico. The operators do not know how to do customer service when I called 2 out of 3 times saying it is covered and one was trying to make another work order.

5 years ago

Reply from American Home Shield

Hi Brian,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Rowland Webb Fredericksburg, VA

AHS stood by their committment to contact me within 24 hrs, diagnosis and resolution was very timely and professional.

5 years ago

Reply from American Home Shield

Hi Rowland,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

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Verified Customer

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Stacey Johnson Alpharetta, GA

Fast, quality service. The technician repaired the issue on the spot. On time and very professional.

5 years ago

Reply from American Home Shield

Hi Stacey,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

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Verified Customer

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Dawn M Helmick Iowa City, IA

Had a bad experience with a washing machine a few years ago, where I was without a washing machine for 6 weeks due to ineptness of technician.

5 years ago

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Verified Customer

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Deb Bridgeton, MO

I've been satisfied with everything except it would be helpful if they would be able to offer general contractors for their customers.

5 years ago

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Verified Customer

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Neda Barnes Claremont, CA

Most Companies that they choose have been excellent for me. If not they will note and send someone else.

5 years ago

Reply from American Home Shield

Hi Neda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Safia Rahman Windsor, CT

Everything was completed without a hassle. Everything was done online and no problems encountered with service.

5 years ago

Reply from American Home Shield

Safia, we are very pleased to hear you received exceptional service promptly and without hassle. We value your opinion and feedback. Thank you for taking time to let us know how we are doing.

May. 28th, 2021

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Verified Customer

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Lloyd Cole Fuquay-Varina, NC

Great and timely service. Ease of having a repair accomplished. Minimum downtime of appliance out of service.

5 years ago

Reply from American Home Shield

Hi Lloyd,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Bob Skelton Cumming, GA

They do what they say they will do, and you get the feeling that they have your better interest at heart.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2021

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Verified Customer

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Robert Mugford Scottsdale, AZ

You people have the worst vendors imaginable; we were without a refrigerator for 2 weeks just recently! You never replace anything, just send incompetents to try to repair the item. We are dropping your rip-off company in August.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for bringing the delay to our attention. I owuld be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Barbara Alfred Cedar Park, TX

The company - A US Air was sent to my home to do my AC work. Very unprofessional and I think they actually broke my compressor. The AHS rep that I spoke with didn’t really seem to care about their sub-par work of the fact that they left exposed wires and a hole in my sheet rock!

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the contractors that you experienced to have the AC system repaired. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Sue Docherty Piscataway, NJ

Was with AHS for years and then switched to a less expensive company. Disastrous--ending up costing me $6,000.

5 years ago

Reply from American Home Shield

Hi Sue,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Dennis Bliven Arlington, TX

They have the wrong name on my contract and after 3 attempts they still have not corrected it. Each time I call they tell me someone will call or email me. No response yet.

5 years ago

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Verified Customer

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Philip Murphy Tucson, AZ

Took care of everything filed a claim on Sunday afternoon. Our dryer was fixed an running again in 20 hours.

5 years ago

Reply from American Home Shield

Hi Philip,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2021

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Verified Customer

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Linda Martin Elizabethtown, KY

I’ve been with Home Shield for a few years and I really like them. They always fix what ever is broke in my home.

5 years ago

Reply from American Home Shield

Hi Linda,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Ann Gutierrez San Antonio, TX

Great quick service and coverage. They are very professional and I feel I really get value for my dollar

5 years ago

Reply from American Home Shield

Hi Ann,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Mary Garner Flower Mound, TX

We have used them for over 20 years. It makes it easier to have one company to call to get help then have to find one.

5 years ago

Reply from American Home Shield

Hi Mary,
Your patronage of 20 years is more than appreciated. We hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Paul Knoebel Bothell, WA

The only negative is I scheduled a furnace tune up twice and no contractor could be found, and I live in the Seattle area.

5 years ago

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Verified Customer

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Lucia Patino Ceres, CA

The response was quickly and no hassles. It's worth having an insurance company that will back you up when needed.

5 years ago

Reply from American Home Shield

Hi Lucia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2021

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Verified Customer

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Brenda Easterling Modesto, CA

The work was sufficient but I feel for the amount of money I pay monthly, then to be charged another $125+ to clean a screen that took less than 10 minutes to fix and didn't check anything about the clanging noise the machine making.

5 years ago

Reply from American Home Shield

Hi Barbara,
I hate to hear about the contractors that you experienced to have the noise repaired. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Kathy Kasparek Marble Falls, TX

They respond quickly and efficiently by getting service technician to the home within a couple of days.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 4th, 2021

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Verified Customer

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Marion Brady-Hamilton Las Vegas, NV

AHS has been great! Anytime that there was a problem, they were out to fix it within the next day or two.

5 years ago

Reply from American Home Shield

Hi Marion,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Francois Burman Durham, NC

Easy to deal with requests for help and responsive when it comes to call-outs. No issues with payments either.

5 years ago

Reply from American Home Shield

Hi Francois,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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