American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Charlotte Fidler Albany, OR

Repairs completed, but sometimes scheduling is days out and also sometimes takes over a week for repairs to be completed.

4 years ago

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Verified Customer

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Carmen Thompson Broken Arrow, OK

Exceptional customer service. The in home replacements and installations are done quickly and to satisfaction.

4 years ago

Reply from American Home Shield

Hi Carmen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Melody Clay Hampton, GA

Contractor a complete disaster and tried to over charge us. Had to search for new contractor which delayed time for work being completed. AC still not fixed

4 years ago

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Verified Customer

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tomeka lee Byron, GA

Fast no hassle service called one afternoon was out the next day to service repair no problems since

4 years ago

Reply from American Home Shield

Hi Tomeka,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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pratik Collegeville, PA

bad service and worst customer service. Customer service personnel does not make sufficient notes in system so I have to repeat the issue every time I call. There is no coordination between customer service, approval team and contractors. Contractors are rude and does not complete work.

4 years ago

Reply from American Home Shield

Hi Pratik,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and contractors that serviced your home.

Jul. 9th, 2021

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Verified Customer

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Michael J Wright Raeford, NC

Very good at what they do. When ever I have a problem with any thing all I have to do is call and they handle the rest.

4 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Julia La Porte, TX

Very affordable compared to what you would pay on your own. Site is user friendly and straightforward

4 years ago

Reply from American Home Shield

Hi Julia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS and the ease of use we provide!

Jul. 7th, 2021

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Verified Customer

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Donald Biehle Rockwall, TX

The customer service line was horrible. I asked to speak with a manager and she laughed and said they aren't gonna do anything different and transferred me to know one as I sat on hold for 20 min.

4 years ago

Reply from American Home Shield

Hi Donald. Thank you for providing feeback on your AHS experience. I am sorry to hear you were not able to get a resolution when calling in. I would be happy to speak with you to further assist regarding this matter.

Jun. 29th, 2021

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Verified Customer

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Wendy Mauck Flower Mound, TX

Reliable with good customer service. Service providers are prompt and 60 day warranty on work is reasonable.

4 years ago

Reply from American Home Shield

Hi Wendy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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jan white Reno, NV

I had someone come out to fix my air conditioner and told me was in terrible. I'm worried how many times has has to be worked on until it can be replaced

4 years ago

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Verified Customer

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Richard Temple Knoxville, TN

Poor service as my air conditioner is not working, and this company wants me to wait from between 1-2 weeks for a technician to respond to my home to start the repair. Then they want to order parts, and it could be weeks before the a/c is working again. Obviously this is totally unacceptable to any rational person.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for reaching out to express the concerns you are having with your air conditioning repairs. We understand it is important to resolve the issue as quickly as possible. I would be happy to speak with you to try and resolve the matter.

Jun. 22nd, 2021

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Verified Customer

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Stephanie Leach Nevada, TX

We have had several claims in the past twelve months. They are always prompt, and the service companies are great!

4 years ago

Reply from American Home Shield

Hi Stephanie,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Tracey L. Harris Pittsburgh, PA

They respond very quickly, but the product (kitchen faucet) was not very good at all. Service is great.

4 years ago

Reply from American Home Shield

Hi Tracey,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Timothy W Bowers Las Vegas, NV

I have had two experiences since buying my home. The first involved the refrigerator which after two months is still not resolved. The other issue involving the washing machine was resolved satisfactorily.

4 years ago

Reply from American Home Shield

Hi Timothy. We appreciate you taking time to let us know about your AHS experience with your appliances. I am sorry to hear the issue with your refrigerator has not been resolved. I would be happy to speak with you to try and resolve this matter.

Jun. 22nd, 2021

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Verified Customer

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Patricia Montecalvo Las Vegas, NV

Dead refrigerator is not a emergency according to your customer service! 3 days to get a repair is not timely in my world. I had throw out $300.00 in food.

4 years ago

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Verified Customer

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Corey D Mims Newport News, VA

Great product. Poor customer service. Representatives seem to be poorly trained. They are unable to answer questions about the plan. They also say that they scheduled a callback from escalation, but no calls received.

4 years ago

Reply from American Home Shield

Hi Corey. I am sorry to hear that you have not been pleased with the service you received and that you did not get a call back. I would be happy to speak with you to address your concerns further.

Jun. 23rd, 2021

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Verified Customer

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Tiffany Edwards Florissant, MO

It has saved me a lot of money on repairs especially as a new home owner. I appreciate that it takes a lot of stress off of myself.

4 years ago

Reply from American Home Shield

Hi Tiffany,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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William Lundeberg McHenry, IL

Quick service by friendly and competent professionals. When there's a problem, American Home Shield responds quickly.

4 years ago

Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Nichols Bennie Brackettville, TX

Because you're a fast and friendly and did a great job and communication and solving the problem in a timely manner.

4 years ago

Reply from American Home Shield

Hi Nichols. We are so happy to hear that you had a great experience with AHS and that your service was fast and friendly. Thank you for trusting AHS to take care of your repair needs.

Jun. 22nd, 2021

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Verified Customer

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Peggy Holden Fontana, CA

The service was great. He was very nice and professional and immediately knew the problem and fixed it.

4 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Zona Gayle Daniell White, GA

A company was sent to evaluate my problem. Found it, corrected it and it was in working order before he left.

4 years ago

Reply from American Home Shield

Thank you, Zona. We are so happy to hear your repair experience went so well and that your repair need was resolved so quickly. Your feedback helps us to work even harder to meet this same level of service for your future repair needs.

Jun. 22nd, 2021

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Verified Customer

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Chris Henderson, NV

I'm usually at work 90% of the time so when I have an issue with my home, my wife deals with the providers that American home shield sends. In the past 4 months I've had 6 issues with my ac, every time they seem to think my wife is stupid and bs her while never fixing the issue. I wouldn't recommend at all.

4 years ago

Reply from American Home Shield

Chris, thank you for taking time to let us know about your AHS experience with your air conditioning. We know how important it is to take care of your repair issues when needed. I would be happy to speak with you to try and resolve this matter.

Jun. 22nd, 2021

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Verified Customer

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Shari Risheg Henderson, NV

Company responded quickly and was very professional. They did a great job locating the issue and repairing it.

4 years ago

Reply from American Home Shield

Hi Shari,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Michael Land O Lakes, FL

Awesome response time by American Home Shield. I would recommend them to any friend or family member.

4 years ago

Reply from American Home Shield

Thank you so much Michael, for the positive feedback. We are delighted that you have been so happy with your warranty coverage and the response time. Thank you for trusting AHS to take the hassle out of your home repairs.

Jun. 23rd, 2021

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Verified Customer

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Sue Ann Walker Cherry Hill, NJ

Unfortunately I had no hot water for a week. I had to stay in a hotel for a few days. Even after speaking to a supervisor (who by the way was NO help) I facilitated any movement. AHS also ordered the wrong water heater. Absolute nightmare.. currently looking for a new warranty company.

4 years ago

Reply from American Home Shield

Hi Sue Ann,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to discuss the issues that occurred with the hot water heater.

Jun. 22nd, 2021

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Verified Customer

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Michael Fiedler Riverview, FL

Their response time has been exemplary and the companies they work with have very high quality employees

4 years ago

Reply from American Home Shield

Thank you, Michael. We are so happy to hear that you have received prompt and efficient service. Please contine to let us know how we are doing. We value your opinion and it helps us strive to provide our members with the best experience possible.

Jun. 23rd, 2021

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Verified Customer

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Paul Beebe Oxford, MI

Easy to file a service request. Kept informed through email and text messages throughout the process and good pricing.

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Patrick McLean Redding, CA

Very good customer service however they don't cover enough for refrigerant. Sr22 is 120 per pound and you only cover 10.00. Not cool.

4 years ago

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Verified Customer

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Joann Craig Mira Loma, CA

No hassle and efficient. Send out some of the most professionals and courtesy service technicians.

4 years ago

Reply from American Home Shield

Hi Joann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Lea LaBalle Bristol, VA

Every time we need help, they respond quickly. They assign a service provider who's been vetted and is reliable.

4 years ago

Reply from American Home Shield

Hi Lea,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Kenneth Massey Strawberry Plains, TN

They are very difficult to deal with in making appointments and when they select a contractor they are 2 weeks or more out on fixing air conditioners or water heaters that are very vital to the life or living of people. I would not recommend them to anyone

4 years ago

Reply from American Home Shield

Hi Kenneth,
I hate to heat about the delay in service experienced to have the air conditioner and water heater repaired.

Jun. 23rd, 2021

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Verified Customer

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Sojourner Bonilla Beecher, IL

Very easy to set up appointments. Coverage is same as getting someone to fix on side except you have a warranty!

4 years ago

Reply from American Home Shield

Hi Sojourner,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Lourdes Orange Park, FL

Quick solution to the problem, got me a service contractor right away. Contractor information was clear display

4 years ago

Reply from American Home Shield

Hi Lourdes,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Mark Atlanta, GA

Over the years had some problems with my AC unit. It seemed like the would only bandage the problem then suggest the larger problem was not covered.

4 years ago

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Verified Customer

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GEORGE ALFORD Conley, GA

They recommended a company that they use to help with my situation and that person was fast and professional

4 years ago

Reply from American Home Shield

Hi George,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Constance Ciolino Cincinnati, OH

I believe the one time fee is somewhat high whenever there is a service call. I believe it should be based on what they actually need to do.

4 years ago

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Verified Customer

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Erin Thomas Howell, MI

American Home Shield took care of all of my home maintenance needs in a timely and efficient manner.

4 years ago

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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John Fries Wonder Lake, IL

Prompt with the service requests in getting someone out to fix whatever appliance needs to be looked at.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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grover b barnett Hampton, VA

the times that i have had to call them to schedule a repair, it was fixed quickly and right the first time

4 years ago

Reply from American Home Shield

Hi Grover,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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John G Baylis Georgetown, TX

Easy to use and resolved my issue of my dryer not working, it cost me nothing which of course makes me very happy.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 24th, 2021

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Verified Customer

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Joe Gallo Saint Louis, MO

We had a great experience all around and the people who delivered/installed the appliance were quick and friendly.

4 years ago

Reply from American Home Shield

Hi Joe. Thank you for rating your repair experience. We are delighted to hear how well the delivery and install of your appliance went. Please contine to let us know how we are doing. Thank you for being an AHS member.

Jun. 24th, 2021

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Verified Customer

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Forrest Malone Sherwood, AR

found out part of my ac is covered , not sure why because the person I spoke with couldnt speak english very well. didnt under stand more than half of what was said to me .The company is called american home shield. should have people working there that you can understand.

4 years ago

Reply from American Home Shield

Hi Forrest. Thank you for taking time to rate your AHS experience. I am sorry to hear that you have not been happy with the service you received. I would be happy to speak with you regarding your air conditioning to see how I may assist with a resolution.

Jun. 24th, 2021

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Verified Customer

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J D Higginsville, MO

Had trouble with them sending a local tech at first but after a couple of no show contractors they got one locally who came right over

4 years ago

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Verified Customer

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Keith Jackson Las Vegas, NV

Incorrect and unwarranted financial debits to my account that needed to be reimbursed. Lack of decisive and untimely response to your errors with no attempt to make it right via discount(s), coupon, etc.

4 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about your experience with AHS. I am sorry to hear that your payment and billing issues have not been resolved. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Verified Customer

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Kerri Tucker Boise, ID

I do not get to choose who comes and the service calls they tell me who is coming and I would rather choose my own. I've also been waiting for a refund of $100 deposit for quite some time I've made two phone calls and still have not received my refund.

4 years ago

Reply from American Home Shield

Hi Kerri. Thank you for taking time to rate your experience with AHS. I am sorry to hear that you have not been pleased with our company. I would be happy to speak with you further regarding this matter and see how I may assist with a resolution.

Jun. 24th, 2021

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Verified Customer

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Lynn Parson Olson Modesto, CA

my experience with AHS as of yesterday, was horrible. I was under the understanding the trash compactor that was being put in would match the one being taken out. Instead a white trash compactor was replaced with the black one, which matches my other appliances. I was told i would have to pay $117 to refuse this one.

4 years ago

Reply from American Home Shield

Hi Lynn. Thank you for your feedback regarding your service repair. I am very sorry to hear that you had a horrible experience. I would be happy to speak with you to further address this matter .

Jun. 24th, 2021

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Verified Customer

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BeeBee Shiver Concord, NC

Quick responses and very professional. I am able to submit a request and someone contacts me promptly.

4 years ago

Reply from American Home Shield

Hi BeeBee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Darryl Holloway Tucson, AZ

They're good but not great. Customer service is terrible. But once you get connected with your respective contractors its a lot better

4 years ago

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Verified Customer

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Franklin Jones San Antonio, TX

Very responsive to claims submitted. Contractors order parts and complete the job in a timely and professional.

4 years ago

Reply from American Home Shield

Hi Franklin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Amelia Moore Radcliff, KY

Always on time with scheduling appointments when I call with somebody that's not working in my home

4 years ago

Reply from American Home Shield

Hi Amelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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