American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Lynn Parson Olson Modesto, CA

my experience with AHS as of yesterday, was horrible. I was under the understanding the trash compactor that was being put in would match the one being taken out. Instead a white trash compactor was replaced with the black one, which matches my other appliances. I was told i would have to pay $117 to refuse this one.

5 years ago

Reply from American Home Shield

Hi Lynn. Thank you for your feedback regarding your service repair. I am very sorry to hear that you had a horrible experience. I would be happy to speak with you to further address this matter .

Jun. 24th, 2021

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Verified Customer

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grover b barnett Hampton, VA

the times that i have had to call them to schedule a repair, it was fixed quickly and right the first time

5 years ago

Reply from American Home Shield

Hi Grover,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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Hwonniesa Gulfport, MS

Great service and get the job done .. I have been with the company for over 15 years and I have no complaints

5 years ago

Reply from American Home Shield

Hi Hwonniesa,
Your patronage of 15 plus years is more than appreciated! We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Paulo Oliveira Cypress, TX

Hassle free service requests. Very good communications during and after service requests has been made.

5 years ago

Reply from American Home Shield

Hi Paulo,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 23rd, 2021

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Verified Customer

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Betsy boyle Fargo, ND

My oven did not work to old for replacement parts, arranged for a new one and installed within a week

5 years ago

Reply from American Home Shield

Hi Betsy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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Arturo Del Rio Pasadena, CA

Very satisfied with the experience I have had with AHS. Prompt service and well trained trade people.

5 years ago

Reply from American Home Shield

Hi Arturo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Angela Katy, TX

Great coverage on appliances and if something is needed of service you can call it in or request help online.

5 years ago

Reply from American Home Shield

Hi Angela,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Diane Hartman Redlands, CA

I have only used my warranty 3 times. After paying my 100 for service, the company ahs hired did not fix the AC, asked for 100 refund, did not get it and paid 600 out of my pocket to get fixed. Same issue happening now!

5 years ago

Reply from American Home Shield

Hi Diane,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you about the noncovered cost associated with the repairs.

Jun. 24th, 2021

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Verified Customer

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Angela Dixon Houston, TX

Because the contract and the vendor's cost with limitations were not explained in a way that I could understand the process.

5 years ago

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Verified Customer

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Zachary Lee Anderson Davenport, IA

They have good communication and make it a lot less stressful for a 1st time home buyer to move in.

5 years ago

Reply from American Home Shield

Hi Zachary,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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James Lopez Bakersfield, CA

I reported a water leak in the utility room ceiling and a plumber was sent to inspect the leak. He reported it to AHS and said that AHS would order the parts and have it repaired. Well it is now over two weeks and the leak has gotten worst. The ceiling tile has cracked and parts of the celing

5 years ago

Reply from American Home Shield

Hi James,
I would be glad to speak with you regarding your most recent AHS experience and the issues that occurred with the plumbing leak.

Jun. 24th, 2021

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Verified Customer

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Franklin Jones San Antonio, TX

Very responsive to claims submitted. Contractors order parts and complete the job in a timely and professional.

5 years ago

Reply from American Home Shield

Hi Franklin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Amelia Moore Radcliff, KY

Always on time with scheduling appointments when I call with somebody that's not working in my home

5 years ago

Reply from American Home Shield

Hi Amelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Darryl Holloway Tucson, AZ

They're good but not great. Customer service is terrible. But once you get connected with your respective contractors its a lot better

5 years ago

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Verified Customer

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Daniel Covitt Great Neck, NY

Terrible customer service. Multiple billings for same service call. Several calls to their billing department and no resolution. Had to put in dispute with my credit card company.

5 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for bringing your experience to our attention. I hate to hear about the service fees that were charged for the plumbing issues. I would be glad to speak with you.

Jun. 24th, 2021

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Verified Customer

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Miriam Severson Weatherford, TX

I have always been able to get a representative to listen to my situation & they have answers for me

5 years ago

Reply from American Home Shield

Hi Miriam,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Janet Saint Louis, MO

They listed to who I wanted to perform the service. I would get rid of your out of country customer service

5 years ago

Reply from American Home Shield

Hi Janet,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Terry Childs Salt Lake City, UT

There is no hassel and response time is very good. Every time we have used it we have been very satisfied.

5 years ago

Reply from American Home Shield

Hi Terry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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BeeBee Shiver Concord, NC

Quick responses and very professional. I am able to submit a request and someone contacts me promptly.

5 years ago

Reply from American Home Shield

Hi BeeBee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Richard Nelson Anderson, SC

trying tto get our hot water heater fixed but still haven't heard how progress is going on decisions as to the next step so still have problem

5 years ago

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Verified Customer

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Belinda milburn Cottonwood, AZ

I had an electical problem and they had a repair company allied electrical at my house within 48 hrs

5 years ago

Reply from American Home Shield

Hi Belinda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Carl F Schnackel The Colony, TX

They've done what they're supposed to do, including lighting a fire under the repairman, if necessary.

5 years ago

Reply from American Home Shield

Hi Carl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Melissa schulman Boynton Beach, FL

Pretty disappointed. Putting in a request online was easy but inaccurate then I had to spend 45 minutes on hold with your customer service center twice

5 years ago

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Verified Customer

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Armando Lopez-Marquez San Antonio, TX

Excellent job processing claim, however it has been over 8 days and our problem has not been solved because there is not replacement for my water heather.

5 years ago

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Verified Customer

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Margaret Winn Mesquite, NV

Great and quick service, most of the services I've had have been within a day or two, done right and left clean.

5 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Eunice Royall Morganton, NC

Fast and efficient. No complaints except that tech had to come back. But when they did everything went great.

5 years ago

Reply from American Home Shield

Hi Eunice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Benjamin Bardon Prescott Valley, AZ

I was able to get a next day appointment. In the company that came out did an excellent job in resolving the problem

5 years ago

Reply from American Home Shield

Hi Benjamin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 14th, 2021

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Verified Customer

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Mary Baker Morehead City, NC

We have been trying for six months to get our heat repaired. I have talked to supervisors regular reps with no resolution to the problem. They will not call back as they promise. They will not fix it. It's one excuse after another. We went through the entire winter without heat. Very veryFrustrated with your company

5 years ago

Reply from American Home Shield

Hello Mary, I really hate to hear that the issue with your heat has not been resolved. I can imagine how upsetting this can be. I would happy to speak with you to try and get this matter resolved.

Jun. 16th, 2021

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Verified Customer

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Sheila Kay Reeves Ceres, CA

Quick, courteous service. Easy to use on the website. Been with them for many years and always good.

5 years ago

Reply from American Home Shield

Hi Sheila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Mario Solis Denton, TX

Easy to request a service thru the app and when appointment is schedule they keep you updated on it.

5 years ago

Reply from American Home Shield

Hi Mario,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Omar A Gainesville, VA

Poor customer service, Company uses poor contractors that are not able perform the job correctly. Being on hold over the phone more then an hour everytime you call.

5 years ago

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Verified Customer

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John Taylor, TX

They make home disasters so easy, with no hassles. They really gets things done for you. The best company I've had.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Ross A Johnson San Jose, CA

They are good and provide very prompt service. Un fortunately some of their contractors do not follow through with committments, is they did, I would give AHS a 5+ rating

5 years ago

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Verified Customer

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Hannah huskisson Canton, GA

I got a very nice helpful person on the phone and by the next day the plumbing company came out and solved the problem

5 years ago

Reply from American Home Shield

Thank you Hannah for taking time to let us know how quickly and efficiently your repair need was resolved. We hope that you contine to use and enjoy your AHS warranty coverage. We look forward to working with you again,

Jun. 15th, 2021

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Verified Customer

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Daniel Brennan Atlanta, GA

Got the job done and quickly, they were able to diagnosis the issue, go get the part needed and fix it the same day.

5 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Kristin Nelson Maple Lake, MN

I have been trying for a month to get someone out to service my AC. Dispatch keeps assigning the ticket to a company that doesn't service my area. I have called numerous times and explained this, to no avail. The next ticket I set up is to the same company again.

5 years ago

Reply from American Home Shield

Hi Kristin, thank you for reaching out to let us know the problem you are having with getting a vendor out for your air conditioning. I am sorry to hear we have not been able to assign the right company. I would be happy to speak with you regarding this matter and try to get a resolution for you.

Jun. 16th, 2021

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Verified Customer

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Richard Waco, TX

The several Times I have had a claim they took care of it very quickly very responsibly and very professionally

5 years ago

Reply from American Home Shield

Hi Richard,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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Daniel Hunter Rohnert Park, CA

I called them twice now and both times they took care of what I needed to be done in a timely manor

5 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Carl Humphrey Broken Arrow, OK

AHS used companies who had professional technicians that knew their craft, as well as being customer service oriented.

5 years ago

Reply from American Home Shield

Carl, thank you so much for your feedback. Your opinion is valued and we are so happy that you had a positive experience. We always want you to know you can trust and and count on AHS when the time comes.

Jun. 15th, 2021

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Verified Customer

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Kaleigh Trider Orange, CA

They cancelled my policy without authorization. Signed me up for a new one based off of removing a fee, then they didn't and now I paid double for something. They started a new policy then transferred me and I lost it. they didn't call me back to fix the issue.

5 years ago

Reply from American Home Shield

Hi Kaleigh. I am sorry to hear about the trouble you are having with your AHS warranty. We are here to help you. I would be happy to speak with you regarding this matter to see what I can do to get this resolved for you.

Jun. 16th, 2021

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Verified Customer

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Judi Purcell Kansas City, MO

They are extremely timely with their response to problems, contract with excellent vendors and resolve the problem

5 years ago

Reply from American Home Shield

Hi Judi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Shoni Carver Fort Washington, MD

I received an app within 2/3 days. The technician was professional, on time and fixed the problem fast.

5 years ago

Reply from American Home Shield

Shoni, we are so excited to hear that the technician was professional and fixed the problem so quickly. We know how valuable your time is. Thank you for taking time to let us know about your AHS experience.

Jun. 10th, 2021

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Verified Customer

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Jeffrey Seidel South Lake Tahoe, CA

You are unresponsive when you replaced appliances. You refused to return my e mail and I could not get through via phone. Your home repairs take weeks and weeks to get out to my home.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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stephanie bearden Mc Gregor, TX

I was taken care very fast. The people that came and fixed my washer were very nice and knew what they were doing

5 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2021

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Verified Customer

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Chester Lenny Inverness, FL

Because I have a open work order that no one seems to know what’s going on but yet I pay my monthly without hesitation to be treated as such work order open on ceiling fans 4 May 2021 no one knows what’s going on. Use to be a great program but now very disappointed at the customer care

5 years ago

Reply from American Home Shield

Hi Chester,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Jennifer T. Sanford, NC

Response time & no service fee for timely repeated requests are good. They have not kept up their end of the contract (applianxe replacement)...instead offering only a fraction of the replacement costs.

5 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the issues that have occurred throughout the home.

Jun. 11th, 2021

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Verified Customer

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Barbara Petersen Rancho Cordova, CA

even though it was a difficult problem to track down they stuck with it till all problems were solved.

5 years ago

Reply from American Home Shield

Barbara, thank you for taking time to let us know how your repair experience was. We appreciate you sticking with us while waiting to get the issue resolved. Thank you for being a valued member of AHS.

Jun. 10th, 2021

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Verified Customer

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Kimberly Bierschwale Milton, FL

They would not return my call to authorize a replacement ac instead I’m sitting like a duck with $13331 of new ac replacement! The worst part is that they only have English as a second language representation and never get a response!

5 years ago

Reply from American Home Shield

Kimberly, we are sorry to hear that you did not have a good experience with your AHS coverage. I can see why you would be upset if you are out of thousands of dollars. We would be happy to speak with you further regarding this matter.

Jun. 10th, 2021

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Verified Customer

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Carroll Sweet Saint Charles, MO

The representatives are determined to find the right person to repair whatever needs to be repaired.

5 years ago

Reply from American Home Shield

Hi Carroll,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Antonio Tulsa, OK

Tried really hard to find a solution. Paid the water heater and I was able to replace the WH with a certified tech

5 years ago

Reply from American Home Shield

Hi Antonio,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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