American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Kristin Nelson Maple Lake, MN

I have been trying for a month to get someone out to service my AC. Dispatch keeps assigning the ticket to a company that doesn't service my area. I have called numerous times and explained this, to no avail. The next ticket I set up is to the same company again.

3 years ago

Reply from American Home Shield

Hi Kristin, thank you for reaching out to let us know the problem you are having with getting a vendor out for your air conditioning. I am sorry to hear we have not been able to assign the right company. I would be happy to speak with you regarding this matter and try to get a resolution for you.

Jun. 16th, 2021

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Verified Customer

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Judi Purcell Kansas City, MO

They are extremely timely with their response to problems, contract with excellent vendors and resolve the problem

3 years ago

Reply from American Home Shield

Hi Judi,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Hannah huskisson Canton, GA

I got a very nice helpful person on the phone and by the next day the plumbing company came out and solved the problem

3 years ago

Reply from American Home Shield

Thank you Hannah for taking time to let us know how quickly and efficiently your repair need was resolved. We hope that you contine to use and enjoy your AHS warranty coverage. We look forward to working with you again,

Jun. 15th, 2021

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Verified Customer

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Daniel Brennan Atlanta, GA

Got the job done and quickly, they were able to diagnosis the issue, go get the part needed and fix it the same day.

3 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Carl Humphrey Broken Arrow, OK

AHS used companies who had professional technicians that knew their craft, as well as being customer service oriented.

3 years ago

Reply from American Home Shield

Carl, thank you so much for your feedback. Your opinion is valued and we are so happy that you had a positive experience. We always want you to know you can trust and and count on AHS when the time comes.

Jun. 15th, 2021

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Verified Customer

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Richard Waco, TX

The several Times I have had a claim they took care of it very quickly very responsibly and very professionally

3 years ago

Reply from American Home Shield

Hi Richard,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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Kaleigh Trider Orange, CA

They cancelled my policy without authorization. Signed me up for a new one based off of removing a fee, then they didn't and now I paid double for something. They started a new policy then transferred me and I lost it. they didn't call me back to fix the issue.

3 years ago

Reply from American Home Shield

Hi Kaleigh. I am sorry to hear about the trouble you are having with your AHS warranty. We are here to help you. I would be happy to speak with you regarding this matter to see what I can do to get this resolved for you.

Jun. 16th, 2021

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Verified Customer

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Daniel Hunter Rohnert Park, CA

I called them twice now and both times they took care of what I needed to be done in a timely manor

3 years ago

Reply from American Home Shield

Hi Daniel,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Barbara Petersen Rancho Cordova, CA

even though it was a difficult problem to track down they stuck with it till all problems were solved.

3 years ago

Reply from American Home Shield

Barbara, thank you for taking time to let us know how your repair experience was. We appreciate you sticking with us while waiting to get the issue resolved. Thank you for being a valued member of AHS.

Jun. 10th, 2021

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Verified Customer

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Kimberly Bierschwale Milton, FL

They would not return my call to authorize a replacement ac instead I’m sitting like a duck with $13331 of new ac replacement! The worst part is that they only have English as a second language representation and never get a response!

3 years ago

Reply from American Home Shield

Kimberly, we are sorry to hear that you did not have a good experience with your AHS coverage. I can see why you would be upset if you are out of thousands of dollars. We would be happy to speak with you further regarding this matter.

Jun. 10th, 2021

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Verified Customer

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Jeffrey Seidel South Lake Tahoe, CA

You are unresponsive when you replaced appliances. You refused to return my e mail and I could not get through via phone. Your home repairs take weeks and weeks to get out to my home.

3 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Shoni Carver Fort Washington, MD

I received an app within 2/3 days. The technician was professional, on time and fixed the problem fast.

3 years ago

Reply from American Home Shield

Shoni, we are so excited to hear that the technician was professional and fixed the problem so quickly. We know how valuable your time is. Thank you for taking time to let us know about your AHS experience.

Jun. 10th, 2021

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Verified Customer

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Chester Lenny Inverness, FL

Because I have a open work order that no one seems to know what’s going on but yet I pay my monthly without hesitation to be treated as such work order open on ceiling fans 4 May 2021 no one knows what’s going on. Use to be a great program but now very disappointed at the customer care

3 years ago

Reply from American Home Shield

Hi Chester,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Jennifer T. Sanford, NC

Response time & no service fee for timely repeated requests are good. They have not kept up their end of the contract (applianxe replacement)...instead offering only a fraction of the replacement costs.

3 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the issues that have occurred throughout the home.

Jun. 11th, 2021

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Verified Customer

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stephanie bearden Mc Gregor, TX

I was taken care very fast. The people that came and fixed my washer were very nice and knew what they were doing

3 years ago

Reply from American Home Shield

Hi Stephanie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2021

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Verified Customer

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Joan Irving Indianapolis, IN

Excellent service. Answer calls or return call in a reasonable time. Always ask how the service person performed job.

3 years ago

Reply from American Home Shield

Hi Joan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Carroll Sweet Saint Charles, MO

The representatives are determined to find the right person to repair whatever needs to be repaired.

3 years ago

Reply from American Home Shield

Hi Carroll,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Antonio Tulsa, OK

Tried really hard to find a solution. Paid the water heater and I was able to replace the WH with a certified tech

3 years ago

Reply from American Home Shield

Hi Antonio,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2021

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Verified Customer

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Suzanne Fagan Oklahoma City, OK

They handled my problem with efficiency. The gentleman who came was courteous, competent and did a Great Job.

3 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Norman Neff La Habra, CA

They have only 1 contractor for most services. The 1 they sent th ol home wasn't very friendly. You can't talk to someone in the company, only service. Most aren't in the U S.

3 years ago

Reply from American Home Shield

Hi Norman. We are very disappointed to hear that you have not had a good experience with the AHS vendors. We would be happy to speak with you to try and resolve your concerns.

Jun. 8th, 2021

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Verified Customer

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Kevin Bullock Pearland, TX

They always come through as needed. They change vendor as requested with excellent customer service.

3 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Barbara North Bend, WA

American Home Shield is very easy to use and everything has been fixed correctly in a timely manner.

3 years ago

Reply from American Home Shield

Hi Barbara,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2021

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Verified Customer

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Evelyn Parks Spartanburg, SC

My experience was great, the plumber came in a timely manner. They were polite and explained the problem throughly,

3 years ago

Reply from American Home Shield

HI Evelyn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Mike Green Carmel, IN

There great to work with not to mention fast response towards claims. Friendly service guys with great contractors.

3 years ago

Reply from American Home Shield

Hi Mike,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2021

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Verified Customer

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Rowena Brown Durham, NC

Sales representative appeared authentic and professional. Service contractor was equally professional as well.

3 years ago

Reply from American Home Shield

Hi Rowena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Crystal Flossmoor, IL

I had an issue with my furnace and they had someone out the next day to diagnose and fix the problem.

3 years ago

Reply from American Home Shield

Crystal, it is so wonderful to hear that your furnace was taken care of the next day after reporting the problem. We know how important it is to you to have your repair needs met promptly. Thank you for letting us know about your AHS experience and we look forward to working with you in the future.

Jun. 7th, 2021

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Verified Customer

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Jeanne Oliphant Kerrville, TX

They bring qualified professionals to resolve your problems & respond quickly & cover many needful things !

3 years ago

Reply from American Home Shield

Hi Jeanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Darnell Simmons Houston, TX

American Home Shield is a replicate company, that is honest and stands by their word.. I think they're very honest

3 years ago

Reply from American Home Shield

Hi Darnell,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 7th, 2021

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Verified Customer

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Kimberly Marie Rock Hope Mills, NC

I heard numerous horror stoies about AHS but I never had a problem, rapid response time in resolving issues

3 years ago

Reply from American Home Shield

Hi Kimberly,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Sandra Kinnaman Pittsburg, MO

I am very happy with them. They were really prompt with service and we were really happy with service.

3 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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RALPH MELTON Moyock, NC

AHS has never let us down! Fantastic customer service and incredible coverage. A tremendous value. Highly recommend!

3 years ago

Reply from American Home Shield

Hi Ralph, we are so pleased to hear how well your experiences have been with our company. We are trully greatful to have you a valued member of AHS and we look forward to providing you with exceptional service in the future as well.

Jun. 7th, 2021

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Verified Customer

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Bruce R Miller Greensburg, PA

The person who came to my home was very polite, knew exactly what the issue was and corrected it quickly.

3 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Herman Dogan Fort Washington, MD

American Home Shield can be relied upon to handle service requests in a timely and professional manner.

3 years ago

Reply from American Home Shield

Hi Herman,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Bruce Maynard Cedar Rapids, IA

Responses tend to be quick, and when there is some question as to disposition of a problem, they seem to side with the customer (me), usually.

3 years ago

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Verified Customer

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marci kimbrell Palmdale, CA

still waiting to get air condition fixed. I would not wait 30 minutes on the phone the first time so I had to pay again to get another company out. Now they said the same thing no one has called me since May 14

3 years ago

Reply from American Home Shield

Hi Marci,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution.

Jun. 7th, 2021

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Verified Customer

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Alex F Dallas, TX

Dishonest business practices. Quick to charge for services that have not been disclosed with the customer. Technician writes up a report to customer that is different than the report that it submitted to the company. AHS representatives have no abilities to resolve issues that are brought before them that is not on their script.

3 years ago

Reply from American Home Shield

Hi Alex, We are very sorry to hear about your experience with AHS. We are here to resolve your repair needs to the best of our abilities. It is important to use that we are always honest and upfront with members regarding their coverage. I would be happy to speak with you to try and resolve your concerns.

Jun. 4th, 2021

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Verified Customer

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Litta Monroe, LA

I was able to apply for service on line and they responded quickly with the company name and contact information.

3 years ago

Reply from American Home Shield

Hi Litts,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 7th, 2021

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Verified Customer

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Smith Jones Naples, FL

They Always use the cheapest, least qualified, slowest contractor to do the job. The contractors have minimal skills in every area. Their repair methods are sometimes very questionable.

3 years ago

Reply from American Home Shield

Hi Smith,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Verified Customer

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Kim Lacey Seven Points, TX

They hire contractors who are unqualifed or dishonest. AHS tries to find any little excuse to deny claims or part of the claim so I end up paying for it despite having a warranty.

3 years ago

Reply from American Home Shield

Hi Kim. We are not happy to hear how upsetting your repair experience was. We know how frustrating it can be when a problem may not be covered. I would be happy to speak with you further regarding this matter.

Jun. 2nd, 2021

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Verified Customer

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Michele Brown Brentwood, TN

We are just now having reliable service. The first several years of our contract it would take 3-4 technicians before our air-conditioning would work. This summer we had to call them, but we had excellent service

3 years ago

Reply from American Home Shield

Michele, thank you for letting us know that you received such excellent service this summer. We are sorry to hear that your past experiences have not been as good as the most recent. We value your feed back and would be happy to speak with you if there is a current service issue that needs attention.

Jun. 2nd, 2021

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Verified Customer

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Shrirang Joshi Hamel, MN

Pretty quick and prompt response. Could have given 5 stars if they would not have increased my premium in view of no claims in past year.

3 years ago

Reply from American Home Shield

Hi Shirang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2021

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Verified Customer

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R G San Antonio, TX

Depends on repairs, they go with smallest cheapest company and customer service can be seriously lacking. AHS is slow to do anything during those times.

3 years ago

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Verified Customer

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Christine DiLiberto Leesburg, FL

never have a problem with them I call and they come and fix. if needed they come back if still have issue

3 years ago

Reply from American Home Shield

Hi Christine. Thank you for rating your repair experience with AHS. Our goal is to meet the needs of our customers as quickly and effectively as possible. Thank you for allowing us the opportunity to service you.

Jun. 3rd, 2021

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Verified Customer

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Jim K Carrollton, TX

Fast response and trustworthy. They have always been dependable and have never let me down. I highly recommend AHS.

3 years ago

Reply from American Home Shield

Hi Jim. Thank you for taking time to rate your AHS experience. We are pleased to hear that the service you received was fast and reliable. Your review of our services helps us to know what we are doing right and when we need to improve. Please continue to let us know how we are doing.

Jun. 2nd, 2021

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Verified Customer

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Safiya Elkridge, MD

Quality service at affordable prices. They help you with unexpected repairs and are friendly and reliable

3 years ago

Reply from American Home Shield

Hi Safiya. Thank you for providing us with such positive feed back. We are so glad to hear that you have had a great experience with AHS and are finding the value in your warranty coverage. We look forward to taking care of your repair needs in the future.

Jun. 3rd, 2021

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Verified Customer

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Sadly disappointed! Chandler, AZ

Difficult to get through. Don't understand accents of customer service. Low quality of technicians dispatched. Long delays or none unless followed up in issuing replacement checks.

3 years ago

Reply from American Home Shield

Hello, we are very sorry to hear that you are not happy with your AHS experience. We want to do what we can to resolve the problem. We would be happy to speak with you further to address your concerns.

Jun. 3rd, 2021

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Verified Customer

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Dorothy Lubbock, TX

Everything went really well with our claims the only problem was that I couldn't get on line and was just told to set up another account.

3 years ago

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Verified Customer

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Rich Minnuies Clearwater, FL

Took care of problem promptly, sent out company next day. Company did a thorough job. It was completed in one daay.

3 years ago

Reply from American Home Shield

Hi Rich,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Bruce Lund Nicollet, MN

Extremely poor customer service, very unprofessional, confused staff. Every interaction with AHS is very unpleasant to say the least. I really cannot say anything positive about AHS. Been seriously considering dropping coverage and going with another home warranty.

3 years ago

Reply from American Home Shield

Hi Bruce. Thank you for taking time to rate your service experience. We hate to hear that your interactions have been unpleasant. We are here to help resolve your concerns. We would be happy to speak with you if there is a repair that needs to be taken care of.

Jun. 4th, 2021

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Verified Customer

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Tim Shirey Springfield, MO

Quick, friendly and helpful. The problem with my sump pump was handled in a fast and professional way.

3 years ago

Reply from American Home Shield

Hi Tim. Thank you for letting us know about the positive service you have received. It is our goal to continue to meet your repair needs in a prompt and dependable manner.

Jun. 3rd, 2021

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