American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Rich Minnuies Clearwater, FL

Took care of problem promptly, sent out company next day. Company did a thorough job. It was completed in one daay.

3 years ago

Reply from American Home Shield

Hi Rich,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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David Juarez Bakersfield, CA

They follow through on their commitment and ensure that you're completely satisfied with their services

3 years ago

Reply from American Home Shield

Hi David. Thank you so much for the positive feedback. We know how important it is to you that we follow through and take care of your repair needs. We look forward to providing you with great service in the future as well.

Jun. 2nd, 2021

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Verified Customer

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Julie Fox Tracy, CA

They are easy to set up appointments-only a few contractors I didn't like but all others have been great

3 years ago

Reply from American Home Shield

Hi Julie. Thank your for taking time to review your service experience with AHS. We are happy to hear that you have been pleased with the service vendors for the most part. We hope to meet your expectations for your future repair needs.

Jun. 2nd, 2021

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Verified Customer

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Dewitt Morgan Stafford, VA

Every single contractor they send to my house lacks the parts to facilitate an immediate repair. Within the last two months alone I've been without an oven for two weeks and now and ac for seven weeks...both because the contractors Ahs dispatched lacked parts.

3 years ago

Reply from American Home Shield

Dewitt, thank you for letting us know your concerns with getting the repairs completed for your air conditioning and oven. I'm sure it is very frustrating to have to wait for repairs to be resolved. I would be happy to speak with you to try and resolve the matter.

Jun. 8th, 2021

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Verified Customer

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Sara Griffin Missouri City, TX

More cost should be covered for installation of new equipment.and the cost of Freon I had to still pay 1400 out of my pocket

3 years ago

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Verified Customer

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Bill Dingell Reston, VA

Comes in handy when things break. The people they have come out have been reliable and professional.

3 years ago

Reply from American Home Shield

Hi Bill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Tim Shirey Springfield, MO

Quick, friendly and helpful. The problem with my sump pump was handled in a fast and professional way.

3 years ago

Reply from American Home Shield

Hi Tim. Thank you for letting us know about the positive service you have received. It is our goal to continue to meet your repair needs in a prompt and dependable manner.

Jun. 3rd, 2021

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Verified Customer

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Cheryl Lakeville, MN

Did a great job and were prompt. My renters said that they were timely and very friendly and did a great job.

3 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Julie Phoenix, AZ

Great work they did a good job and sent How a great guy who fixed my thermostat for my air-conditioning.

3 years ago

Reply from American Home Shield

Hi Julie,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Patricia Jonesboro, GA

So far when the contractors come out they don't actually do any work unless they charge you extra. I didn't receive any service for my dryer but still had to pay the 75.00.

3 years ago

Reply from American Home Shield

Hi Patricia, thank you for taking time to let us know how the service experience was for your clothes dryer. I am sorry to hear we did not meet your expectations. I will be happy to speak with you further regarding the service for your clothes dryer.

Jun. 1st, 2021

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Verified Customer

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Althea Bollinger Montrose Heights, VA

They have saved me so much money. I'm on a limited income and could never afford to have repairs done if not for AHS.

3 years ago

Reply from American Home Shield

Hi Althea,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Susan Villa Rica, GA

They were very quick to get our air conditioning problem fixed and we were very pleased with the results.

3 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Ms. D. Major Hollywood, FL

Great service so far. I have not been with this company long. All my claims were taken care of in a timely manner.

3 years ago

Reply from American Home Shield

Hi Ms. D,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Celia C-E Philadelphia, PA

They replaced my dishwasher, which is great, but the installation tech broke my sink, and AHS refused to cover fixing the sink even though my sink is covered since it was broken by someone not "normal wear and tear"

3 years ago

Reply from American Home Shield

Hi Celia,
Thank you for bringing the unresolved dishwasher issues to our attention. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Joanne Newby Decatur, GA

Fast service and reasonable price for service. I thought that the website to video the equipment helped the process.

3 years ago

Reply from American Home Shield

Hi Joanne,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Tony Horowitz Harker Heights, TX

Every time we have a problem with our air conditioner, garage door and water heater, AHS has taken care of it.

3 years ago

Reply from American Home Shield

Hi Tony,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Theodros Tewolde Alexandria, VA

I talked to six or seven customer service team member and most of them are not willing to help and when I asked them if I can talk to thier supervisor the answer is always they are not avialable. Most of them they don't even know what is cover and what is not cover. Very disappointed.

3 years ago

Reply from American Home Shield

Hi Theodros,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Minh Tong San Diego, CA

The company does not follow up with my questions and requests. I went ahead and fixed the issue that I assume the company would not pay for.

3 years ago

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Verified Customer

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Sharlet Oklahoma City, OK

Outstanding service pleasant customer service explain great very understanding showing me that you all care

3 years ago

Reply from American Home Shield

Hi Sharlet,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Verified Customer

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Eileen Donato Midlothian, IL

AHS sent Air Docs out twice to fix my furnace I paid $100 for the service and it was not fixed. AHS would not hold up their promise of fixing it. I cancelled my contract and got a real company and the furnace is so bad it needs to be replaced I would never tell anyone to use AHS

3 years ago

Reply from American Home Shield

Hi Eileen,
I would be glad to speak with you to discuss the AC issues that you experienced.

May. 25th, 2021

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Verified Customer

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mike Orange, CA

Difficult to deal with if the solution to the repair is not strait forward. Almost impossible to resolve issues with contractors you have a challenge with.

3 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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James Taylor Glenpool, OK

Problems with central air unresolved in 10 days. No United States representation. Unable to speak to anyone except foreign country. More important to company to please leased contractors than paying customers. Company has decreased in quality past year.

3 years ago

Reply from American Home Shield

Hello James, thank you taking time to let us know how about your the service regarding your air conditioning. We are disappointed to know we have not met your expectations and would be happy to speak with you to address this issue further.

Jun. 1st, 2021

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Verified Customer

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Vickie Lincoln Denison, TX

I can rely on AHS to send reliable repair-person to my home and provide courteous and efficient work.

3 years ago

Reply from American Home Shield

Hi Vickie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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LON H PETTIGREW Rockford, IL

Honors their warranty coverage, great customer service by contracting vendors, and always fixes the problems.

3 years ago

Reply from American Home Shield

Hi Lon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Jennie Mattice Minneapolis, MN

Always professional, quick and helpful. I am a mortgage lender and refer clients to AHS all the time!

3 years ago

Reply from American Home Shield

Hi Jennie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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Richard Friendswood, TX

Too expensive can get many services cheaper. E.g. rekey, plumber, etc. I had an emergency this weekend and was told it would be 24-48 hours before I got a response. Then I noticed AHS gave me a wrong number. Even Consumer Reports does NOT recommend this type of company. DON'T WASTE YOUR MONEY, FOLKS!!

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about your most recent service experience and the delay. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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Torrey Walker Manvel, TX

I have always received excellent customer service and quality service providers via American Home Shields.

3 years ago

Reply from American Home Shield

Hi Torrey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Edith Mcneezer Twinsburg, OH

very good timely work. good use of local talent. timely return of my phone call to schedule my appointment.

3 years ago

Reply from American Home Shield

Hi Edith,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Allen Cain Burnet, TX

I called in and they scheduled repair to be a week from thr date I called it in. Then they used a company 40-50 miles away, They only visit Burnet 2 times a week.

3 years ago

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Verified Customer

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Ali Khan Henderson, NV

Great overall customer service, swift service, easy to use platform, and commitment to quality service

3 years ago

Reply from American Home Shield

Hi Ali,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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ANWAR MOHEBI Lake Elsinore, CA

Very helpful and friendly. They find the best contractor local to you. Whatever is covered in policy the fix for you.

3 years ago

Reply from American Home Shield

Hi Anwar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Lisa Pardini Lakeland, FL

AHS is responsive to service requests and I am always satisfied with the service of the dispatched vendors.

3 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Carolishca Forster Lake Worth, FL

Because they have come through for us on several occasions and their customer service team is very polite.

3 years ago

Reply from American Home Shield

Hi Carolishca,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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John Hausmann Spokane, WA

Timely service, no questions asked. Repairs / replacements are never more than the $100.00 deductible.

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Verified Customer

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Yolanda Gooding Chesapeake, VA

They provided me with the best providers on numerous occasions. They are always nice and respectful when I call.

3 years ago

Reply from American Home Shield

Hi Yolanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2021

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Verified Customer

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Janell Willis Chesapeake, VA

AHS answered the call in a timely manner. Air condition went out, the company they work with did a great job. Very friendly

3 years ago

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Verified Customer

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Al Cox Pawleys Island, SC

Been with the company for about three years. During that time I had the opportunity to used the services once.

3 years ago

Reply from American Home Shield

Hi Al,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Verified Customer

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Judy Layne Lynchburg, VA

The only problem that I have ever encountered was a very long delay in getting parts. I have had several claims and they were taken care of.

3 years ago

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Verified Customer

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Benie Stevenson Ranch, CA

They were professional, and did exactly what needed to be done to make sure that I was taking care of.

3 years ago

Reply from American Home Shield

Hi Benie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Brian Spring, TX

American Home Shield protection plan protects vital aspects of your home providing much needed peace of mind.

3 years ago

Reply from American Home Shield

Hi Brian,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Verified Customer

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Arliscia Spring, TX

Customer service is horrible, the contract constantly changes depending on who you talk with the fees change every time you call in. I have been with American Homeshield for 5 years and the last year the service has been horrible canceling them today

3 years ago

Reply from American Home Shield

Hi Arliscia,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Verified Customer

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Juanita Lisenbee Atlanta, GA

because when I first called in about my washer I had to go through some things from feb 2021 to may 2021. but in all it came out good

3 years ago

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Verified Customer

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Randy McDonough, GA

They suck, they replaced my water heater after failure charged me 100 service call then charged me another 400 in modifications for the plumber. Worst home warranty company ever. Of course I still had to pay for the damage caused by the failure

3 years ago

Reply from American Home Shield

Hi Randy,
I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.

May. 19th, 2021

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Verified Customer

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H Cox Hoschton, GA

HVAC was "fixed" on 4/16/21. As of 5/9/21, not working again! Unit has been worked on 4 times in the past 2 years and is 16 years old, yet they keep putting expensive band-aids on it rather than replace it. I'm done spending money on this!!

3 years ago

Reply from American Home Shield

Hi H Cox,
I would be glad to speak with you regarding your AHS experience and the HVAC issues that occurred.

Jun. 1st, 2021

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Verified Customer

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Bernard Babb Chesapeake, VA

They will find every way possible not to cover something. The companies they send out to look at your issues will scam you out of your money with out doing any work. Stay away from this warranty company and any of their contractors they use.

3 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for your feedback and I will be reaching out to you to reach a resolution.

Jun. 2nd, 2021

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Verified Customer

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Subroto Bhattacharya Leonia, NJ

AHS is a very Professional and fair insurance company. I have been with them in Texas for over 10 years and now in NJ

3 years ago

Reply from American Home Shield

Hi Subroto,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Penni Miller Topeka, KS

There fee for service is a little high and there hidden what they dont pay for when the service parson gets here is frustreting

3 years ago

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Verified Customer

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Paulette Reveiz Des Moines, IA

I rate them with five stars because they are very receptive and active when their services are needed.

3 years ago

Reply from American Home Shield

Hi Paulette,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Ronald Sanders Arlington, TX

Always helpful and able to connect us with the right source for our situation. American Home Shield is the best!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ronald,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Verified Customer

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John Rocklin, CA

Customer service is a joke as customer. Service representatives are located in their home in the Philippines and no matter what your question is they read from a prepared script. This firm is a big rip off.

3 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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